Library:UBC Library AskAway Policy Page/Reources and Services

Resources & Services
Catalogue	"Books & Media" search on the library homepage, or direct link: https://webcat.library.ubc.ca
Library Search	Summon is the default "General" search on the library homepage.
Indexes & Databases	"Indexes & Databases" search on https://www.library.ubc.ca, or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
Database/eResource Authentication	View OpenAthens documentation for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the Library & OpenAthens Account form available in the “Report a Problem” section of the Ask Uspage. A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/ Faculty Authorized users and Affiliated College employees require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the Library & OpenAthens Account form for troubleshooting. Hospital staff: Please contact the BMB Library: Biomedical Branch Contact Us page AskAway service providers MUST sign in through OpenAthens (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources. The Library Access Browser Extension(Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups. Issues and error messages can be reported at https://ask.library.ubc.ca/. View licensed resources for Alumni. You can also review the Alumni Library Guide.
UBC Digital Collections	Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
Subject Guides	Via the Get Research Helppage. Scroll down to Finding Resources for Research Guides (direct link) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific Course Guides are available
Citation Guides	Visit How to Cite and a list of Major Style Guides. Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
Instruction	Instruction Calendar
List of Librarians	Search Subject Librarians by name or subject area for Vancouver, or Subject Librarians for Okanagan. Available via the "Ask Us" link on the library homepage. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
Course Reserves	Access to Course Reserve Materials for all courses is provided via the Canvas-integrated LOCR(Library Online Course Reserves system. General Info at Course Reserves. Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. Students may access their course reading list via their Canvas course or the library webpage by using their CWL (Campus Wide Login). For faculty and instructors with queries about course reserve please consult the reserve Instructors' Guide, and you may also contact reserve staff directly via the Contacts page for your branch library For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the Canvas user's guide section.
Interlibrary Loans	Interlibrary Loan
Ejournals and Print Journals	Journal tab on library Home Pageor Journal title search or Journal title search in catalogue Electronic resources link to full text in UBC licensed databases is called UBC eLink.
Technical Help	Use the Ask Us portal at https://ask.library.ubc.ca.
Write Away	Not available.
Generative AI Guidelines	Teaching and Learning Guidelines. Generative AI and Chat GPT Library Guide.
E-Resources Outage and Emergency Contact	Check the eResources blog for current outages If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our Online Form If the form is not working for you, please email: ubclibrary.eresources@ubc.ca. If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101: https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage