Library:UBC Library AskAway Policy Page

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UBC Library updates regarding COVID-19 Bookable study spaces are available for students, faculty and staff in the Irving K. Barber Learning Centre Monday through Saturday. This space includes access to desktop computers, printing, and scanning and is organized to ensure safe physical distancing at all times. Non-medical masks are required. Library users will be limited to 5 reservations per week.

Other UBC Library branches across the Vancouver campus will remain closed until further notice. 


At UBC Okanagan, limited study spaces are available in The Commons.


The Library has launched an on-campus pick-up service to enable UBC Library users to access items in the collection that are not available in electronic formats.

Materials can be ordered by selecting the “Get it” option in the record of the item in the library catalogue.

Requests will be processed within 7 business days, held for up to 2 weeks at Koerner Library, and made available for pick-up on Monday, Tuesday, Wednesday 11 a.m. – 4 p.m. and Thursday 11 a.m. – 6 p.m. Library users will be notified that their items are available for pick-up by email. Scanned items are subject to the same processing time and will be emailed to the requestor.

UBC - Vancouver COVID - 19 Updates: https://services.library.ubc.ca/covid-19-response/

UBC - Okanagan COVID - 19 Updates: https://library.ok.ubc.ca/covid-19/

COVID-19 Update:Returns, Recalls, and Fines at UBC Loan regulations have been implemented since September 14, 2020, and users are now asked to renew materials online. Here is a list of problem cases and how we are responding:
  • There are certain buildings that people are unable to access due to COVID closures or construction.  This means there are library materials locked in these buildings that cannot be returned.
    • Messaging is – this is an unavoidable situation and there is nothing the patron can do so the Library has a work around so patrons are not fined. Let patrons know to contact UBC Library Borrower Services who will help them via Assistance Form.
  • People do not want to travel to campus to return books that are due, overdue, or recalled.
    • Messaging is:
      • The library is supporting the learning and research of all UBC students and faculty.  To do this, physical items need to be made available for all borrowers.  For people who will have expired accounts as of September 15th, Borrower Services will not extend their account, but they will extend the specific items to have a due date for end of October, for items currently signed out. This gives patrons 6 weeks from expiry of their library account to return their items.  If a patron’s card has expired (as many have as of September 15th), extending an items due date does not extend their electronic access.
      • Recalled items have to be returned, no exceptions.  If the patron is out of the area or uncomfortable coming to campus the items must be sent through Canada Post or courier (at the cost of the patron).
Library Homepage http://www.library.ubc.ca/
Mobile Site http://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
General Information
Library Branches Note that due to COVID-19 the physical locations of the UBC Vancouver & Okanagan libraries are closed until further notice.

Hours and Locations

Service Hours Note that due to COVID-19 the physical locations of the UBC Vancouver & Okanagan libraries are closed until further notice.

Hours and Locations Click on location name to see building open hours and Reference help hours. Note that Irving K. Barber Learning Centre

building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are inside the Barber Learning Centre.

Library Policies Copyright, Technology Use, Digital Collections, Collections and Spaces
Food and Drink
Library Floor Plans Irving K. Barber Learning Centre Building Guide

Music, Art and Architecture Library
Woodward Library Main Floor
Law Library
Disability Access by Building

Circulation/ Checkout/ Loans Phone Numbers Note that due to COVID-19 the physical locations of the UBC Vancouver & Okanagan libraries are closed until further notice.

On location websites. Hours and Locations → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.

Reference Desk Phone Numbers Basic reference assistance by phone - Due to the physical space closure of the library please email using the general reference query form at AskMe!

or e-mail contact the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

Email Address for Reference Questions Fill in a form or email the appropriate subject librarian.
E-Resources Emergency Contact (604) 822-4192 M-F and via email - lib-ejhelp@lists.ubc.ca

Also check the eResources blog for technical bulletins for Eresource access problems
Trouble-shooting with patron: https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage

Technical Help Technical Assistance online forms.
Resources & Services
Catalogue "Books & Media" search on the library home page, or direct link: http://webcat.library.ubc.ca
Library Search Summon is the default "General" search on the library homepage.
Indexes & Databases "Indexes & Databases" search on http://www.library.ubc.ca, or direct link: http://resources.library.ubc.ca/
Google Scholar http://resources.library.ubc.ca/page.php?id=524
Database/eResource Authentication
  • Access to licensed materials is via EZproxy only. Most users will log in with their CWL (Campus Wide Login).
  • Off-campus access FAQ Electronic resources troubleshooting form
  • UBC Library is implementing OpenAthens for authentication into licensed resources on June 2, some resources are already enabled. View OpenAthens documentation for all user types, FAQ and troubleshooting.
  • The Library Access Browser Extension (Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
  • View licensed resources for Alumni
UBC Digital Collections Main digital collection page: http://digitalcollections.library.ubc.ca/
Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.. ): http://www.library.ubc.ca/archives/documents.html
UBC Historical Photograph Collection: http://digitalcollections.library.ubc.ca/cdm/landingpage/collection/arphotos
Subject Guides

Via the Get Research Helppage. Scroll down to Finding Resources for Research Guides (direct link) for each discipline and department, plus multidisciplinary and format-specific guides.
Some specific Course Guides are available

Citation Guides How to Cite and a list of Major Style Guides.
Citation Formatting Help Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
Instruction Instruction Calendar
List of Librarians Search Subject Librarians by name or subject area. Available via the "Ask Us" link on the library homepage. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
Course Reserves Access to Course Reserve Materials for all courses is provided via LOCR(Library Online Course Reserves, UBC's installation of Canvas (course content management system.

***Note that due to COVID-19 the physical locations of the UBC Vancouver & Okanagan libraries are closed until further notice.
General Info at Course Reserves.
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan.
Students may access their course reading list via their Canvas course or the library webpage by using their CWL (Campus Wide Login).
For faculty and instructors with queries about course reserve please consult the reserve Instructors' Guide, and you may also contact reserve staff directly via the Contacts page for your branch library
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the Canvas user's guide section.

Interlibrary Loans Interlibrary Loan
Ejournals and Print Journals Journal tab on library Home Pageor Journal title search

or Journal title search in catalogue
Electronic resources link to full text in UBC licensed databases is called UBC eLink.

Borrowing Information
Library Cards How to Get a Library Card
Loan Periods Loan Regulations
Recalls/ Requests, including ASRS From the catalogue record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.


While Library locations are closed, not everything in the storage locations (ASRS and PARC) is available for Request. For more information please see Access Storage (ASRS/PARC) guide.

Note: Recalls are available only for books that are currently checked out.
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as Music, Art and Architecture Library.

Transfer book to/from UBCO Borrowing between UBC Campuses (DocDel).
Renewals
Library Account Information
Log into My Library Account.
Fines/Penalties Loan Policies and Fines
Borrowing Policies Loan Regulations
Library Account Information Log into My Library Account
Equipment & Facilities
Internet/Wireless Access http://services.library.ubc.ca/computers-technology/internet-access/
Photocopiers, Printers and PayForPrint Photocopying & Printing information for UBCV and UBCO.

UBC Card Pay For Print - Students, Staff and Faculty
Pay For Print for Visitors and Guests at UBC-V
Complete list of public printers at UBC-V

Scanners Scanning
Microfilm/Microfiche All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is open. First-time users must visit during Research Commons and Reference hours for assistance and instruction on how to use the readers by staff at the Research Commons desk on Koerner Library, Floor 2. Collection description.
Meeting/ Study Rooms Group and Silent Study Space
Outdoor Book Returns
  • Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
  • Koerner Library: Slot a few meters to the right of the front doors
  • Education Library: Large bin at the Scarfe building entrance
  • Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
  • Okanagan Library: Book drop located outside main library entrance
Computer Labs General: http://services.library.ubc.ca/library-facilities/public-computers/

Data/GIS Lab, Koerner Library 218A: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours.
Koerner Library Room 217: SPSS, ArcGIS, etc. Note availability info.
Digital Media Rooms, Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.

Campus Information
Academic Calendar UBC Vancouver :http://www.calendar.ubc.ca/vancouver/
UBC Okanagan: http://okanagan.students.ubc.ca/calendar/
Class Timetable https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0
Exam Schedules https://students.ubc.ca/enrolment/exams/exam-schedule
Campus Maps http://www.maps.ubc.ca/PROD/printMaps.php
Campus Web Site Map Vancouver Campus Map: http://www.maps.ubc.ca/PROD/index.php

Okanagan Campus Map: https://maps.ok.ubc.ca/

Other Resources
AskAway Local Administrator(s)

Veronika Kollbrand: 604-822-4203
Tomoko Kitayama Yen: 604-822-0960
Patricia Foster - schedules & listservs: 604-822-5585



More Info

Closures and Collection Moves
Science and Engineering

Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to Woodward Library
QA (Math) call numbers remain in the Barber Learning Centre.

St. Paul's and Hamber Libraries

Since April 30, 2013, these are no longer UBC Library branch libraries. More info.
BMB Library at Vancouver General Hospital continues to be a UBC Library branch.

Music Library Collections and services have moved to Irving K. Barber Learning Centre, as part of the Music, Art and Architecture Library
Most Frequently Asked
eResources News and Updates Current information on Library eResource blog, Twitter feed and UBC IT Bulletins http://bulletins.it.ubc.ca/
General Information
Webpages and Tutorials for Large Courses
General Search Video Tutorials
Resources and Services
Refworks Direct to Refworks
Refworks account information and Group Code
Theses & Dissertations

Finding: http://guides.library.ubc.ca/theses
All UBC theses are available in digital format.
Thesis formatting help (UBCV): http://guides.library.ubc.ca/library_research_commons/thesis_formatting

Videomatica Collection Comprehensive Videomatica FAQ
UBC Calendars Digitized: 1909-2009. In print: at multiple locations.
Suggest a book http://about.library.ubc.ca/contact-us/suggest-a-book/
Writing Help

Both Campuses


UBC Vancouver
The Writing Centre

UBC Okanagan