Library:UBC Library AskAway Policy Page

From UBC Wiki
Library Homepage https://www.library.ubc.ca/
Mobile Site https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
General Information
Library Branches

Hours and Locations

Service Hours

Hours and Locations Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are inside the Barber Learning Centre.

Library Policies Copyright, Technology Use, Digital Collections, Collections and Spaces
Food and Drink - Vancouver
Library Floor Plans Asian Library
Biomedical Branch (BMB) Library
David Lam Library: Visit the front desk for directions
Education Library
Irving K. Barber Learning Centre (Levels 1-4)
Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)
Koerner Library (Floor 1)
Koerner Library (Floor 2)
Law Library
Okanagan Library: Visit the front desk for directions
Woodward Library (Main Floor)
X̱wi7x̱wa Library: Visit the front desk for directions
Disability Access by Building
Circulation/ Checkout/ Loans Phone Numbers

On location websites. Hours and Locations → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.

Reference Desk Phone Numbers Email inquiries are encouraged. Please use the general reference query form at Ask Us, see Basic reference assistance by email, or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
Email Address for Reference Questions Fill in a form or email the appropriate subject librarian.
Make an appointment for a research consultation

Fill in a form, select location to access form

Resources & Services
Catalogue "Books & Media" search on the library homepage, or direct link: https://webcat.library.ubc.ca
Library Search Summon is the default "General" search on the library homepage.
Indexes & Databases "Indexes & Databases" search on https://www.library.ubc.ca, or direct link: https://resources.library.ubc.ca/
Google Scholar https://resources.library.ubc.ca/page.php?id=524
Database/eResource Authentication
UBC Digital Collections Main digital collection page: https://open.library.ubc.ca/
Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html
UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
Subject Guides

Via the Get Research Helppage. Scroll down to Finding Resources for Research Guides (direct link) for each discipline and department, plus multidisciplinary and format-specific guides.
Some specific Course Guides are available

Citation Guides
  • Visit How to Cite and a list of Major Style Guides.
  • Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
Instruction Instruction Calendar
List of Librarians Search Subject Librarians by name or subject area for Vancouver, or Subject Librarians for Okanagan. Available via the "Ask Us" link on the library homepage. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
Course Reserves Access to Course Reserve Materials for all courses is provided via the Canvas-integrated LOCR(Library Online Course Reserves system.

General Info at Course Reserves.
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan.
Students may access their course reading list via their Canvas course or the library webpage by using their CWL (Campus Wide Login).
For faculty and instructors with queries about course reserve please consult the reserve Instructors' Guide, and you may also contact reserve staff directly via the Contacts page for your branch library
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the Canvas user's guide section.

Interlibrary Loans Interlibrary Loan
Ejournals and Print Journals Journal tab on library Home Pageor Journal title search

or Journal title search in catalogue
Electronic resources link to full text in UBC licensed databases is called UBC eLink.

Technical Help Use the Ask Us portal at https://ask.library.ubc.ca.
Write Away Not available.
Generative AI Guidelines Teaching and Learning Guidelines.
E-Resources Outage and Emergency Contact Check the eResources blog for current outages

If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our Online Form or the email: lib-ejhelp@lists.ubc.ca.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101: https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage

Borrowing Information
Library Cards How to Get a Library Card
Loan Periods Loan Regulations
Recalls/ Requests, including ASRS From the catalogue record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.


For information about requests for individual items please see Access Storage (ASRS/PARC) guide.

Note: Recalls are available only for books that are currently checked out.
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as Music, Art and Architecture Library.

Transfer book to/from UBCO Borrowing between UBC Campuses (DocDel).
Renewals &
Library Account Information		 Log into My Library Account.
Fines/Penalties Loan Policies and Fines
Borrowing Policies Loan Regulations
Equipment & Facilities
Internet/Wireless Access http://services.library.ubc.ca/computers-technology/internet-access/
Photocopiers, Printers and PayForPrint Photocopying & Printing information for UBCV and UBCO.

UBC Card Pay For Print - Students, Staff and Faculty
Pay For Print for Visitors and Guests at UBC-V
Complete list of public printers at UBC-V

Scanners Scanning
Microfilm/Microfiche All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is open. First-time users must visit during Research Commons and Reference hours for assistance and instruction on how to use the readers by staff at the Research Commons desk on Koerner Library, Floor 2. Collection description.
Meeting/ Study Rooms Group and Silent Study Space
Outdoor Book Returns
  • Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
  • Koerner Library: Slot a few meters to the right of the front doors
  • Education Library: Large bin at the Scarfe building entrance
  • Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
  • Okanagan Library: Book drop located outside main library entrance
Computer Labs General: http://services.library.ubc.ca/library-facilities/public-computers/

Data/GIS Lab, Koerner Library 218A: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours.
Koerner Library Room 217: SPSS, ArcGIS, etc. Note availability info.
Digital Media Rooms, Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.

Campus Information
Academic Calendar UBC Vancouver :http://www.calendar.ubc.ca/vancouver/
UBC Okanagan: http://okanagan.students.ubc.ca/calendar/
Class Timetable https://courses.students.ubc.ca/
Exam Schedules https://students.ubc.ca/enrolment/exams/exam-schedule
Campus Maps http://www.maps.ubc.ca/PROD/printMaps.php
Campus Web Site Map Vancouver Campus Map: http://www.maps.ubc.ca/PROD/index.php

Okanagan Campus Map: https://maps.ok.ubc.ca/

Campus Security Contact Vancouver Campus: https://security.ubc.ca/contact-us/

Okanagan Campus: https://security.ok.ubc.ca/

Other Resources
AskAway Local Administrator(s)


You may contact anyone on our coordinator team for scheduling questions:
Elizabeth Fernandes: 604-827-0249

Donna Langille 250-807-9233
Patricia Foster - schedules & listservs: 604-822-2883



More Info

Closures and Collection Moves
Science and Engineering

Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to Woodward Library
QA (Math) call numbers remain in the Barber Learning Centre.

St. Paul's and Hamber Libraries

Since April 30, 2013, these are no longer UBC Library branch libraries. More info.
BMB Library at Vancouver General Hospital continues to be a UBC Library branch.

Music Library Collections and services have moved to Irving K. Barber Learning Centre, as part of the Music, Art and Architecture Library
Most Frequently Asked
eResources News and Updates Current information on Library eResource blog, Twitter feed and UBC IT Bulletins http://bulletins.it.ubc.ca/
General Information
Webpages and Tutorials for Large Courses
General Search Video Tutorials
Resources and Services
Theses & Dissertations

Finding: http://guides.library.ubc.ca/theses
All UBC theses are available in digital format.
Thesis formatting help (UBCV): http://guides.library.ubc.ca/library_research_commons/thesis_formatting

Videomatica Collection Comprehensive Videomatica FAQ
UBC Calendars Digitized: 1909-2009. In print: at multiple locations.
Suggest a book http://about.library.ubc.ca/contact-us/suggest-a-book/
Writing Help


UBC Vancouver
The Writing Centre

UBC Okanagan

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