Library:PayforPrint/Students Faculty Staff

From UBC Wiki

Getting Started

1. Setup

  • Connect to Wi-Fi
  • Navigate to payforprint.ubc.ca
  • Click First time users, please click here and log in

Change your password

  • Click the Change my Password button
  • On the left-hand side menu click Change Password (Note: This will be your CWL password from now on)
  • Head back to payforprint.ubc.ca and login using: your username.stu and your new password
  • Faculty and staff: use your regular CWL login credentials without .stu

2. Adding Balance

There are two ways to add balance to your account.

Available at UBC V Available at UBCO
Online (Requires Credit Card):
  • Login to payforprint.ubc.ca and navigate to Add Money- UBC Card
  • Use the system to select a Campus Plan to add a minimum of $5.00 CAD
  • Please note that TD bank cards often do not work
 ✔ ✔
Cash
  • Use the Print Card Vendor machine located on the 3rd floor of IKBLC
 ✔

Printing with Pay for Print

From a Personal Computer

  1. Go to payforprint.ubc.ca
  2. Students: sign in with yourusername.stu and CWL password. Faculty and staff: sign in with your regular CWL login credentials without .stu. Visitors and Guests: sign in with your Guest Card Account number and password
  3. On the left sidebar click on Web Print
  4. Click the green Submit a Job button and choose a printer. If printing in a library select one of:
For double-sided printing choose: For single-sided printing choose:
central/BW-Letter-Duplex central/BW-Letter-Single
central/Colour-Letter-Duplex central/Colour-Letter-Single
central/BW-11x17-Duplex central/BW-11x17-Single
central/Colour-11x17-Duplex central/Colour-11x17-Single

Letter= Standard paper size, 8.5x11

BW= Black and white

Note: After submitting, you don't need to do anything further on the website

5. Your print job is ready! Go to a printer in IKBLC or other libraries, swipe your UBCcard/Print card through the card scanner and click Print

From a Library Computer

  1. Select 'Print' on the computer
  2. Login to Pay for Print when prompted by the computer. Students: sign in with yourusername.stu and CWL password. Faculty and staff: sign in with your regular CWL login credentials without .stu. Visitors and Guests: sign in with your Guest Card Account number and password
  3. Your print Job is ready! Got to a printer in IKBLC or in other libraries, swipe your UBCcard or Print card through the card scanner and click Print.

Keep in Mind

  • File size is limited to 15mb
  • Copies are limited to 10 per job
  • Cost per side: 7c B/W ; 40c Colour

Scanning and Copying

UBC Vancouver Library offers free scanners at all library branches, specifically:


Scanning is also enabled UBC Vancouver Library Printers with a 2¢ per page charge on these machines and an unencrypted USB drive is required. See below on how to scan and copy directly from a printer at UBC Vancouver.

How to Scan (on a Printer)

  1. Connect USB Stick to the printer (left side of the display)
  2. Swipe your UBCcard or UBC Guest card through the card scanner
  3. Navigate to Device Functions
  4. Click Use Devices Functions, then Scan to Storage Device, then USB
  5. Choose a folder on your USB stick to save your scan into
  6. Choose your Settings: Default: B/W, PDF (muti pg.), 100% size, 2 sided (scroll down for more options)
  7. Choose your file-format, e.g. PDF multi combines all scans of TIFF
  8. Place multiple documents face up in the tray on the top of the printer or single documents face down in the flatbed scanner.
  9. Select Start to scan
  10. Once done scanning all documents, click Finish scan on the blue pop-up to save your scanned sheets to your USB
  11. Collect your originals and copies from the printer

Cost per side: 2c

How to Copy (on a Printer)

  1. Swipe your UBCcard or UBC Guest card through the card scanner
  2. Navigate to Device Functions
  3. Click Use Device Functions, then Copy
  4. Choose your Settings on the top of the display Default: B/W, 100% size, 2-sided( scroll down for more options)
  5. Place multiple documents face up in the tray on top of the printer or single documents face down in the flat bed scanner
  6. Select Start to copy
  7. Once done scanning all documents, click Finish scan on the blue pop-up on top to print all the scanned sheets
  8. Collect your originals and copies from the printer

Cost per side (8.5x11):

  • 7c B/W
  • 40c Colour

Information on scanning and copying at UBCO

Frequently Asked Questions

1) Why am I not able to log in to the Pay for Print website? I’m able to log in to other applications using my CWL so I know that my password is working.

You need to log in to Pay for Print using your EAD account. If you are a student, it is your CWL account with “.stu” appended to the end. Please follow the instructions for "first time users" at payforprint.ubc.ca to set up your account and activate it for Pay for Print.

For step by step walk through of setting up your Pay for Print account

2) I have followed the instructions for first time users on the Pay for Print website, including resetting my CWL password and I'm still not able to log into the Pay for Print site.

Please contact IT Service Centre Help Desk

3) Why is my account balance $0 at the Pay for Print website? I know that I have money in my Residence Mealplan of UBCcard plan.

You may need to activate your Pay for Print account if you have an existing Residence Flex Plan or UBCcard Plan. Please click on the “Add Money – UBCcard” link and log in to the UBCcard Plan website. After you log in, please click on the “Activate my student UBCcard.”

For step by step walk through of adding money to your Pay for Print account

4) I am having difficulties adding any funds to my UBCcard. Who should I contact?

CWL issues:
  • You must have a valid, active Campus-Wide Login (CWL) account in order to add funds to your UBCcard.
  • If you hold multiple affiliations with UBC (student, staff, and/or faculty), please ensure that you use your correct CWL account if you have multiple.
  • If you are unsure of which account to use, check the CWL myAccount page (https://www.myaccount.ubc.ca) or contact the UBC IT Service Centre at 604.822.2008 for assistance.
  • If you have not logged into Pay for Print or other EAD-enabled services (such as Student and Alumni Email, FASmail, or Home Drive), you may need to reset your password before being able to access the balance information. Please visit the CWL myAccount page (https://www.myaccount.ubc.ca) to update your password and try again. For students, your EAD username is your_cwl.stu, all other users share the same CWL and EAD username.
Meal Plan: If you have not previously activated your UBCcard or Residence Flex meal plan, you must do so before using Pay for Print. To activate your account, please visit the Student Housing and Hospitality Services site (https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account). If you encounter difficulty adding funds to a meal plan, please contact UBC Food Services at meal.plan@ubc.ca for assistance.
Card Vending Machine: If you encounter any difficulties with the vending machine in the Irving K. Barber Learning Centre, please inform the Chapman Learning Commons Help Desk. After hours, call the UBC IT Service Centre at 604.822.2008.

5) There are funds on my account, but I’m still unable to print

If the Web Print portal (https://payforprint.ubc.ca) and the Student Housing & Hospitality Services website (https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT) show that you have a positive balance in your account, please contact Student Housing and Hospitality Services site (https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account) to check your funds are in the correct location. As a second step please contact the UBC IT Service Centre at 604.822.2008.

6) Why didn’t my print job come out in the correct orientation when I use web print? I generated the PDF file in landscape mode.

All print queues are set to portrait mode. If you need something printed in landscape mode, please rotate your document 90 degrees and save the document using the Adobe Acrobat Reader.

7) The quality of my printout is very poor – where can I get a refund?

If you are printing at IKBLC or at UBC Library please visit a UBC Library service desk at the nearest library branch. If you are in residence contact Student Housing and Community.

8) I am unable to use my TD bank card to put money on my account.

TD’s new bank cards do not work with the Pay for Print system because they have one extra digit. You may wish to add money to your card using cash instead. There is a copy card vendor located on level 3 of the Irving K. Barber Learning Centre where you can add money to your UBCcard using cash/coins.

9) I need to print only a few pages of my Microsoft Office (i.e. Word, PowerPoint, Excel) document but the web print system will not allow me to select a page range. How can I print only a few pages?

If you are using web print (not printing from a Library workstation) and you wish to print only a few pages of a Microsoft Office document, you first need to save the pages you wish to print in a separate document and upload it to Web Print. It's a simple process and the screencast below shows you how:

10) I would like to print notes pages or multiple slides per page from PowerPoint using Web Print. How can I do this?

In order to print multiple slides per page from the Web Print option of Pay for Print follow the steps below:
On a Mac (Preview App): Click "File > Print." Once the print options come up you can choose layout from the dropdown menu (which opens automatically to "preview"). This will allow you to choose "pages per sheet" and then you will choose this option and in this case use the dropdown menu to choose 4 (therefore 4 pages per sheet). Depending on what orientation you want the page layout you can then help the patron select from layout direction. From here since they would not be able to actually print from their own device but rather have to upload to Webprint, the bottom left corner has a drop down which says "pdf" from here you can change this to "save as pdf" and then it will save to the computer rather than print. On a PC (Adobe PDF App): Click "File > Print". From here you can choose "Page size and handling" and select the header "Multiple." Again there is a drop down option for "pages per sheet" or for customization. If their Adobe does not have "page size and handling" option, select the "Properties" header at the top and then it will allow you to adjust page format and consequently "pages per sheet" which you can select from a drop down menu.

11) I would like to print just a selection of pages of my pdf document from the Web Print option of Pay for Print. How do I do this?

Since there is not an option to select a page range within the Web Print system, you need to save the selection of pages as a separate document first. It's a simple process and the following screencasts show you how:

12) I would like to print my pdf document with multiple pages per sheet from the Web Print option of Pay for Print. How do I do this?

Since there is not an option within the Web Print system to specify that you'd like to print multiple pages per sheet, you need to save your document in that format first, then upload it to Web Print. It's a simple process and the following screencasts show you how:

13) I need to print a web page and upload it to web print. How can I do this?

To print a web page via the web print option of Pay for Print, you need to save the file first. The easiest way to do this in most browsers is save it as a pdf file or xps file. Below are brief instructions for several popular browsers:
Firefox
  • Firefox menu (three bars on left of screen) > Print > Select ‘Microsoft XPS Document Writer” as printer > Click OK
  • Name your file
  • Upload xps file to Web Print
Internet Explorer
  • File > Print > Under Select Printer, choose Microsoft XPS document writer
  • Select Print
  • Name your file
  • Upload xps file to Web print
Google Chrome
  • Chrome menu (three dots at top right of screen) > Print > Destination > Change > Save as pdf
  • Save your file
  • Upload pdf file to Web Print
Safari
  • File > Print > pdf (button in bottom corner) > Save as pdf
  • Upload your pdf file to Web Print

14) Can UBC Okanagan visitors use the Pay for Print system in Vancouver?

Unfortunately, visitors from UBC’s Okanagan campus are unable to use Pay for Print with their UBCcard at this time. If you are a visiting student, staff, or faculty member, you may purchase a guest card from any UBC Food Services outlet or from the vending machine on the 3rd floor of the Irving K. Barber Learning Centre.

15) What does “external adjustment” mean on transaction history?

Pay for Print uses the UBC Food Services meal plan as its primary payment method. When purchases are made at Food Services outlets, Pay for Print recognizes them as “external adjustments” to your available balance. Please note that an adjustment may contain multiple purchases across days, not necessarily a single purchase.
To view your full transaction history, please login to the Student Housing & Hospitality Services website.

16) Can I get a refund for my old UBC print card(s)?

Refunds were issued for old Library copy cards up until April 30, 2015. Library Services is not issuing refunds for old Library copy cards after April 30, 2015. If you have copy/printing cards issued by other departments at UBC, please check with that department/s regarding their refund policy.

17) Who should I contact in the event I lose my UBCcard?

Users can report a lost UBCcard online at https://services.ubccard.ubc.ca/ or by calling 604.827.5900. Deactivation is permanent and all meal plan, pay for print, and library services will be blocked until a replacement card is issued by the Carding Office in the UBC Bookstore. Guest cards that are lost have no method of recovery.

18) Can my UBC Food Services gift card be used with Pay for Print?

The UBC Guest Card is the only one that can be used for Pay for Print. The gift card is only for use at Food Services outlets and the balance from a gift card cannot be transferred to a Guest Card. If you currently have a Gift Card and are ineligible for a UBCcard, please purchase a Guest Card from the vending machine in the Irving K. Barber Learning Centre, third floor.

19) I don't need to use the printers at UBC anymore, can I get my money back?

If you request a refund for funds on your UBC Card, you will be charged a $25 processing fee. If you no longer need to print at UBC, but still have money on your UBC Card, it can be used at any food service at UBC, at AMS outlets at UBC, and at the UBC Bookstore. For questions on how to use money on your UBC Card contact https://food.ubc.ca/contact. If you are asking for a refund because your job was never printed and you were mistakenly charged, or the print quality of the job was poor, then the $25 processing fee does NOT apply.

20) Can I load my UBCcard with cash?

Funds can be added to UBCcards with cash at the card vending machine on level 3 of the Irving K. Barber Learning Centre

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