Documentation:Clickers/Broken Defective

Q: What if a clicker breaks or is defective?

A: i>clicker offers a standard one-year limited warranty on each new i>clicker remote. If a clicker is defective, the process of returning it will depend upon how it was obtained or purchased. If your student purchased their remote through the UBC campus bookstore, students may return it to the bookstore with proof of purchase. I>clicker will replace the defective remote or credit the bookstore (at the direction of the bookstore manager). If purchased as a department or in a class set, you will need to contact us at sales@iclicker.com to request a replacement and return the defective unit to us for analysis.