Library:UBC Library Resources/Connecting From Home

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Connecting from Home

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EZ Proxy

The UBC Library's website address is: http://www.library.ubc.ca/welcome.html. Unless you are at a workstation on campus you will need to use the EZ Proxy login to access electronic journal articles, e-books and other online sources that UBC Library licenses on your behalf. EZ Proxy is quick and easy and ensures that you are never asked for a username/password for materials that UBC Library owns or licenses. For more information about EZ Proxy click here: http://services.library.ubc.ca/off-campus-access/connect-from-home/

What if I login with EZ proxy and I get an error message?

This can happen for a number of reasons. To get to the root of the problem you should:

  1. First contact UBC IT Services to ensure that you do not have a connectivity problem or an issue with your CWL. You can call the UBC (Vancouver) IT Services Help desk at 604-822-2008, from 8:00am to 4:30pm, Monday to Friday, or you can send IT Services an email using this form.
1.1 If you login using your barcode and you cannot remember your pin you can contact borrower services to get your pin number reset. Fill out this form online or, call borrower services at 604-822-2406 (Vancouver).
2. Next, if you don't have a connectivity/CWL/barcode problem contact the Library's Electronic Resources Help Desk to see if you have a different type of access problem.
3. If it turns out that the Library does not own or license the item you need, contact the InterLibrary Loans department to see if the item can be borrowed from another institution.
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