Learning Commons:Chapman Learning Commons/Print Card Machine

Print Card Machine Notes

Clear instructions on how to use print card machine are available on the face of machine to assist patrons.
Money Information
- Always recommend patrons begin by using $5 (bank note) or less to add money to their account (even if it's already set up)
- If patron is buying a card/setting up an account [ i.e. there is $0 in the account] ONLY let them use $5 bank note or old $1 coins. ( new $1 coins work only sometimes)
- If patrons need change for large bills they can get it from circulation.
- If they have a $20 AND their account is already set up - it's okay (but not recommended) to add $20 to their account
- Card money can also be used to purchase food/ items at UBC Food Service Locations
Ensure patrons are sliding in their card and quickly sliding it out until the screen reads "verifying account"
In some cases the error "Invalid Login" may appear. This error appears because the patron has not activated their UBC card. Have them activate their UBC card to be able to use the print card machine. This can be done on the SSC under Housing and Food>Food Services>Vancouver>Activate Card.

If the Print Card Vendor displays an error on the screen (for example, 'Bill Validator Failed'), please do the following:

If this does not resolve the issue

Put an 'Out of Order' sign on the machine.
Email a staff member with a description of the issue. They will then forward the information to the group responsible for the machine.

See "Other Services" tab in the blog to learn how to submit a ticket.