Learning Commons:Chapman Learning Commons/Extended Loans

Patrons may request a longer loan than our specified time.

If a patron requests an extended loan:

• Explain that extended loans are approved on a case-by-case basis based on item demand and other factors.
• Refer them to the extended loan request form (there is a QR code in the binder at the desk that they can use)
  • Do not ask patrons to email staff directly - the extended loan form is the only way for these requests to be approved!
• Staff will review the request within 1 full business day. Requests are not processed on weekends.
• Remind them that approve extended loans are not confirmed bookings (i.e., it is subject to availability) and it is not a guarantee.
• We don't approve renewals or extended loans for items that the patron already has checked out. Patrons must return the item first!

Items excluded from extended loans (requests will be automatically denied):

• Laptops
• Laptop Chargers
• Headphones

Please tell patrons that we cannot allow extended loans for the above items due to high demand. Never extend the due date on these items for patrons.

EXCEPTION: Employee Loaner Laptops - These items can be booked for up to a semester by staff! They are located in the back office (318), in the cabinet under the tea kettle. The (silver "HAFELE") key for this cabinet is in the grey lock box located on the wall opposite the cabinet.

Lending Equipment with an Approved Extended Loan Request

• Once a patron has submitted the extended loan request form, they must:
  • Make a booking on LibCal (if the item is bookable).
  • Come to the desk and show you their approved extended loan request (this is an email confirming the approved request from either Emma, Daniel, or Lisa).
• At the desk:
  • Review their extended loan request email - make sure we have approved it, and make note of the approved due date.
  • If the item is bookable:
    • Check if the item is available and that the patron has booked it on LibCal.
    • If not, ask them to create a booking using the QR code at the desk (or create it for them if they are in a rush).
      • Make sure the due date matches the approved extended loan due date. LibCal will prevent you from booking if the due date overlaps with another booking.
    • Check that the item is in good condition (as per normal lending procedures).
    • Check out the item on LibCal.
    • Charge the item on Voyager and modify the due date to match the extended due date on LibCal.
  • If it is a non-bookable item:
    • Check whether the item is available.
    • If it is available, check that the item is in good condition and charge it on Voyager as normal.
    • Change the due date on Voyager to match the approved extended due date.

Note: If the item is not available and the patron has an extended loan request, remind them that extended loan requests are not booking confirmations. They can come back at another time or fill out another extended loan request at a later date.