Key Contacts for DE Learners
These are resources that may be useful for learners taking courses through the Centre for Teaching, Learning and Technology - CTLT.
Course Information and Materials
- information about your course (start of term)
- information about your course materials
- problem resolution regarding course materials
- get your course materials
Contacts: Course Support Liaison: CTLT Susan Wong
Learner Support
- registration Support
- withdrawal/extension (standing deferred)
- advising/ referral to Faculty
- problem resolution
Contact: Enrolment Services: Brock Hall Email
Paul Poole (manager): 604 822 9435 Stephen Ramsay 604 822 3768
Exams
- exam bank
- exam scheduling (invigilated exams)
- exam conflicts (students)
Contact: Enrolment Services: Brock Hall Email
Sheila Williamson (exams coordinator): 604 822 8116
Technical Support
- problems with accessing your course/ content (media links etc) or online exams.
- CWL issues or computer performance
- getting set up to access library resources
Contact: Distance Learning Help Desk
UBCIT UBCIT: 604 822 2008
Library Remote Access library tech support: 604 822 6275
Policy and Advocacy
- resource development - learning support and orientation resources
- policy and planning issues related to DE learners
- unresolved issues needing attention
Contact: Jeff Miller, Senior Manager, Distance and Blended Learning, CTLT
Other Resources
Course Readings
UBC Bookstore
6200 University Blvd
Vancouver, BC V6T 1Z4
Tel: 604 822 2665 or 1 800 661 3889 (in Canada)
Fax: 604 822 8592
Email
Web
Library
UBC Library is the second largest research library in Canada. The Extension Library is one of UBC's 21 branches and divisions, and exclusively serves Distance Education students.
Please visit: http://www.library.ubc.ca/extension/welcome.htm
The Library also offers reference assistance online. For more information please go to: http://www.library.ubc.ca/home/im.html
Academic Support
Learning Commons
The Learning Commons: is an online collection of resources to support students in the following areas:
- Getting Started (quizzes and resources to help you think about how you learn best)
- Getting Study Help (tutoring and links to faculty based resources)
- Getting Ahead (opportunities for leadership on campus)
- Getting Together (how to form your own study group)
- Getting Teched Up (how to use technologies to help you get things done)
- Get Conscious (local and global issues and ways to get involved)
Other Support Resources
UBC Access and Diversity
The Access and Diversity allows students to:
- access support if you have a disability or illness which may affect your studies
- discuss your needs for accommodation
Brock Hall, Room 1040
1874 East Mall
Vancouver, BC V6T 1Z1
Tel: 604 822 5844
TTY: 604 822 9049
Fax: 604 822 6655
Email
Web
Financial Assistance & Awards
Find out about scholarship and bursary possibilities and apply for government loans and grants.
Tel: 604 822 5111
Web
English Language Institute
2121 West Mall
Vancouver, BC V6T 1Z4
Tel: 604 822 1555
Email
Web