Documentation:Distance Learning Support/Using the Technology for Learners

Technical Assistance

Please refer to the following table for technical assistance:

Issue	Contact
CWL/Login/Password Performance issues	IT Services 604-822-2008 http://www.it.ubc.ca/contact/helpdesk.html

Issue	Contact
Course related issues (i.e. browser set-up) Online exams release/submission Course content issues Canvas tools	Learning Technology Hub Support LT.hub@ubc.ca Please indicate your student number, first and last names, course name and section.

Issue	Contact
Library access Proxy server authentication Access to library resources	Library library.systems@ubc.ca http://services.library.ubc.ca/off-campus-access/connect-from-home

Technical Requirements

We recommend using the most recent version of Firefox, Chrome, or Safari when accessing Canvas. If you prefer to use another browser, make sure it's been updated to the most recent version. Please see the Canvas documentation on supported browsers for more information.

Accessibility and Assistive Technologies

Support and assistance is available to students who have a disability or a specific challenge which makes learning more difficult. If you require adaptations to course materials (to accommodate visual impairments or other disabilities) you should contact the Centre for Accessibility office well in advance of your anticipated start date to discuss your requirements. The Centre for Accessibility provides support and program initiatives designed to remove barriers for students with a disability or ongoing medical condition.

For more information about online tools that can aid students with a disability, please read this article about 8 Online Tools To Help Educate Students With Disability.