Documentation:Distance Learning Support/Key Contacts

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Learner Support

Course Development

For most questions or concerns, please contact your instructional designer.

A complete list of instructional designers is available on the CTLT People page.

Advice and Guidance on Learner Related Issues

Enrolment Services Learner Support Staff will:

  • Assist you with any questions related to student registration status.
  • Liaise with you regarding academic concessions (such as course extensions).
  • Arrange for invigilated final exams for distance education students.
  • Assist with questions regarding final grade entry on the FSC.

Course Support and Materials

Susan Wong – Course Support Liaison, CTLT


  • Course package updates and arrangements for teleconferences as required by course design.
  • Management of student contact information.
  • Liaison with UBC Bookstore.
  • Manages student communication (orientation) at the start of term.

Policy and Practice Issues

Chris Crowley - Senior Manager, Instructional Design and Distance Education Course Operations


  • Resource development – learning support and orientation resources.
  • Policy and planning issues related to distance learning course delivery.
  • Instructor support and instructional design services.

Academic Support for Learners

The following are academic support resources for learners available at UBC:

Exams

Enrolment Services are responsible for the following:

  • Invigilating print-based exams for CTLT delivered courses.
  • Maintaining an exam bank for CTLT delivered courses.
  • Notifying you when exams have been collected from provincial exam centres and are ready for grading.

Exams Coordinator, Enrolment Services

Technical Help

Contact the Distance Learning Helpdesk if you need:

  • Technical support for your online course.
  • Course edit support for your online course.
  • Instructional support for your online course.
  • Support and implementation of new technologies within courses.
  • Training.

For general technical questions about IT issues not specific to courses, contact the UBC IT Helpdesk.

Other Contacts

UBC Bookstore

UBC Access and Diversity

UBC Access and Diversity allows students to:

  • Access support if you have a disability or illness which may affect your studies.
  • Discuss your needs for accommodation.

English Language Institute

Library

The UBC Library is the second largest research library in Canada. For information about the Library’s services for distance education students, please visit the Distance Education Students section on the UBC Library website. The Library also offers reference assistance online. For more information, please visit the Ask an Expert page on the Library website.

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