Documentation:DE Policy Guide/Roles and Responsibilities
Roles and Responsibilities
The following section illustrates the roles and responsibilities of the groups involved in Distance Learning offered through CTLT at UBC.
LEARNING SUPPORT STEERING COMMITTEE
(Partnership between Enrolment Services and CTLT)
Roles & Responsibilities:
- Discuss and make recommendations on policy issues related to distance learning and specifically course delivery via the Centre for Teaching, Learning and Technology.
- Provide a liaison point between front line learner support staff, and CTLT course development and delivery staff to ensure communication pathways are maintained.
- Document and disseminate data related to course delivery issues (including instruction) that come forward on a regular basis).
Contact Information:
Paul Poole
Manager: Non-Degree Studies: Enrolment Services
Phone: 604 – 822 – 1428
Email: paul.poole@ubc.ca
Susan Wong
Course Support Liaison: CTLT
Phone: 604 – 822 – 6550
Email: susan.wong@ubc.ca
Jeff Miller
Senior Manager, Distance & Blended Learning: CTLT
Phone: 604 – 822 – 0735
Email: jeff.miller@ubc.ca
Cindy Underhill
Strategist, Learning Resource Design: CTLT
Phone: 604 – 822 – 1340
Email: cindy.underhill@ubc.ca
FACULTIES
Roles & Responsibilities:
- Advise students, through the faculty academic advising office, on program planning, course selection, and course loads.
- Review student requests concerning per term academic credit limit, academic concessions, and taking distance education courses.
- Strategize the use of resources to develop distance education courses in conjunction with university and faculty goals.
- Set and approve course curriculums and academic requirements for all degree-granting programs.
Contact Information:
Please contact respective faculty academic advising offices and/or dean’s offices. (see Contact Directory)
For more information on academic advisors please email: distance.education@ubc.ca
ACADEMIC DEPARTMENTS
Roles & Responsibilities:
- Set and approve course curriculums and academic requirements for their respective programs.
- Strategize the use of resources to develop and deliver distance education courses in conjunction with university and faculty goals.
- Appoint instructors to teach distance education courses.
- Advise students on program requirements and general eligibility for distance education courses.
- Discuss with instructors issues concerning academic concessions.
- Address student complaints regarding instructors and consequently instructor’s serious concerns about student behaviour or progress in a course.
- Review and adjudicate on students of their final grades.
- Assist instructors in returning marked assignments to students.
Contact Information:
Please contact respective academic departments. (see Contact Directory)
CENTRE FOR TEACHING, LEARNING AND TECHNOLOGY (CTLT)
Roles & Responsibilities:
- Collaborate with Faculties on course development and delivery to ensure high academic standards.
- Address technical problems related to distance education courses, especially with online courses and computer related course components.
- Act as a resource for instructors.
- Resolve issues concerning online exams, course design, and materials.
- Manage the ordering of textbooks and course materials in collaboration with the UBC Bookstore.
- Orient instructors and learners to the online/distance environment.
- Collaborate (with student development, library and others) on the creation of academic support resources for learners.
Contact Information:
Please see Contact Directory.
ENROLMENT SERVICES
Roles & Responsibilities:
- Advise students regarding admission, registration, tuition and fee requirements.
- Provide guidance to students regarding academic concessions.
- Facilitate contact between instructors and students where needed.
- Act as a resource to students and faculty in resolving issues related to academic concessions, exams or registration.
- Refer students to support services on campus, including access and diversity, counseling services, and student financial assistance.
Contact Information:
Brock Hall
2016 - 1874 East Mall
Vancouver, BC V6T1Z1
Website: http://www.askme.ubc.ca
Phone: 604 - 822 - 9836 or 1 - 877 - 272 - 1422
(toll free in Canada and the US)
Email: distance.education@ubc.ca
IT SERVICES (ITS)
Roles & Responsibilities:
- Resolve performance issues of WebCT Vista and Connect course components and issues related to Campus-Wide-Login (CWL), passwords, and/or login.
- Provide technical resources for internet browser tune-up in order to properly access WebCT Vista and Connect.
Contact Information:
IT Services
Phone: 604 – 822 – 2008
Website: http://www.it.ubc.ca/contact/helpdesk.html
DISABILITY RESOURCE CENTRE (DRC)
Roles & Responsibilities:
- Arrange for the adaptation of course materials for student needs.
- Lend specialized equipment to students with disabilities.
- Arrange for suitable accommodation for examinations.
- Provide student aides when needed by students with disabilities.
Contact Information:
Access and Diversity
Student Development & Service
Brock Hall, Room 1203
1874 East Mall
Vancouver, BC V6T 1Z1
Phone: 604 – 822 – 5844
TTY : 604 – 822 – 9049
Fax: 604 – 822 – 6655
Crane Library
Phone: 604 – 822 – 6111
Fax: 604 – 822 – 6113
Email: access.diversity@ubc.ca
STUDENT FINANCIAL ASSISTANCE AND AWARDS
Roles & Responsibilities:
- Assist students with information and resources on grants, bursaries, work/study, and/or student loans.
Contact Information:
Student Financial Assistance and Awards
Enrolment Services
Brock Hall
1036 - 1874 East Mall
Vancouver, BC V6T 1Z1
Phone: 604 – 822 – 5111
Fax: 604 – 822 – 6929
LIBRARY
Roles & Responsibilities:
- Provide assistance concerning issues on library access, proxy server authentication, and access to UBC online resources.
- Assist in searching, printing, and citing online full-text articles.
- Deliver books, articles, DVDs, and video’s to distance education students for free.
Contact Information:
Library
Phone: 604 – 822 – 6275
Email: library.systems@ubc.ca
Website: http://www.library.ubc.ca/home/proxyinfo/#acces