Documentation:Connect/Student FAQs

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Student FAQs


If I have registered my clicker in Vista, do I need to register again in Connect?

Yes, even if you have registered your clicker in a Vista course, you still need to register your clicker in Connect. However, like Vista, you will only need to register your clicker in one Connect course and it automatically registers your clicker to other Connect courses you have.

Where do I register my clicker in Connect?

After you have entered your course in Connect, click on the link for the Content page on the side. Then click on the link that looks like the one below.

Clicker student registration.png

Click on the link for the Tools page on the side. Then click on the link that looks like the one below.

Clicker student registration2.png

Fill in the text field outlined in red below with the 8 character ID on the back of your clicker. Then press Register.

Register clicker.png

User Session Management

Is there any difference in how I log into Connect vs. WebCT Vista?

To login into Connect, visit

To login into WebCT Vista, visit

If you are still participating in the LMS Pilot, please visit

Why am I asked to close my browser after I logout?

Closing the browser window completes the logout process. This is a security measure to ensure that no one can try to login to your session.

What if I forget to close my browser window after logging out?

If you or another user attempt to login using the same browser window, the system will prompt users to close the current browser window and open a new one.

How long can I stay logged into Connect

Your Connect session times out after 1.5 hours of inactivity. If you keep your session active, the maximum session length is 8 hours.

What happens if my session times out?

Any unsaved work will be lost. We strongly suggest saving your work at regular intervals.

I just switched from a wireless network to a wired network (and vice-versa) on campus. Why am I asked to login again?

If your IP address changes, the system will prompt you to enter your login credentials again to verify who you are. Your computer’s IP address changes when:

  1. You change from one network to another, e.g. starting a VPN connection while you are in an active session in Blackboard Learn.
  2. You move from a wired network to a wireless network (and vice-versa) or between different wireless network (e.g. UBC secure to UBC visitor).
  3. If someone attempts to hijack your Connect session.

I’ve heard the term “Shibboleth”. What does it mean and what is the difference between Shibboleth and CWL?

CWL is UBC’s single sign-on authentication system. It provides you access to UBC’s online applications like Student Information Systems, Vista, myUBC, etc. Shibboleth is an open source standard for authentication and authorization. It integrates with CWL to grant CWL account holders access based on their identity information. Blackboard Learn is one of the first applications to be Shibboleth enabled.