Elearning:Support Contacts

From UBC Wiki

Online eLearning Help for Students

Student Help

Contact UBC Information Technology Help Desk

Phone: 604.822.2008 (UBC Vancouver)

Phone: 250.807.9611 (UBC Okanagan)

More information at http://www.it.ubc.ca/contact/helpdesk.html

Helpdesk for Online Courses Managed by CTLT

Send a message to dl.helpdesk@ubc.ca if you need:

  • Connect technical support for students and faculty
  • Connect course edits

Faculty of Medicine Student Help

Online eLearning Help for Faculty

Visit https://lthub.ubc.ca/support/instructional-units/ for more up-to-date info

Applied Science Land and Food Systems
Arts Peter A. Allard School of Law
College of Health Disciplines Library
Dentistry Medicine
Centre for Teaching, Learning and Technology Sciences
Education Pharmacy
Forestry Sauder School of Business
UBC Okanagan All Other Faculties

Applied Science

Centre for Instructional Support

  • Jim Sibley
    Educational Technology Coordinator
    Centre for Instructional Support
    Faculty of Applied Science
    2006-2324 Main Mall
    Phone: 604.822.9241
    Fax: 604.822.7006

School of Nursing


Faculty of Arts

Arts Instructional Support and Information Technology (Arts ISIT)

French, Hispanic and Italian Studies

  • Joel Chauvin
    Department of French, Hispanic and Italian Studies
    Office: Buto 710
    Phone: 604.822.5534

College of Health Disciplines

College of Health Disciplines

  • John Cheng
    College of Health Disciplines
    Woodward Instructional Resources Centre
    400 - 2194 Health Sciences Mall
    Tel: 604.827.5671


Faculty of Dentistry

James Pagnotta
UBC Faculty of Dentistry
IRC 342
2194 Health Sciences Mall
Vancouver BC V6T 1Z3
Phone: 604.827-5160

Centre for Teaching, Learning and Technology (former Office of Learning Technology)

Centre for Teaching, Learning and Technology

CTLT Helpdesk


  • Joseph Khalil
    Centre for Teaching, Learning and Technology
    2329 West Mall Room 1170 V6T 1Z4
    Phone: 604.822.9891
  • Anne-Rae Vasquez
    Centre for Teaching, Learning and Technology
    2329 West Mall Room 1170 V6T 1Z4
    Phone: 604.822.2984


Faculty of Education

Faculty of Education

School of Human Kinetics



  • Ben Rogers
    Web Manager
    2623 - 2424 Main Mall
    Forest Sciences Centre
    Phone: 604.822.5294

Land and Food Systems

  • Morgan Reid
    Learning Centre, Faculty of Land and Food Systems
    MCML 260A
    Phone: 604.822.2492

Peter A. Allard School of Law

  • Dillon Johnston
    Web Administrator and Computer Technician
    Note: Dillon Johnston has left UBC as of May 2019


  • Library and Information Technology, Web Services
    Irving K. Barber Learning Centre
    1961 East Mall
    Vancouver BC V6T 1Z1


MEDICOL Homepage

School of Population and Public Health

School of Population and Public Health

  • Stefan Mladenovic
    Information Systems Manager
    134A - 2206 East Mall
    Vancouver, BC V6T 1Z3
    Phone: 604.822.4944

Pharmaceutical Sciences

Pharmaceutical Sciences

Sauder School of Business

Sauder School of Business

Sauder School of Business - Learning Services

Sauder Real Estate Division

Sauder Real Estate Division

  • John Bridal
    Associate Director
    Real Estate Division
    Sauder School of Business
    202 - 2053 Main Mall V6T 1Z2
    Phone: 1.877.892.1122
    Fax: 250.642.0297

Faculty of Science

Faculty of Science


  • Peter Chung
    Web Applications Developer
    Chemistry Office D315
    Phone: 604-822-4398

Computer Science

  • Evan Valenksy
    User Support Specialist - Computer Science
    Phone: 604.822.1423
  • Tim Li
    ICICS/CS Room X153
    Computer Science Helpdesk
    CICSR 2366 Main Mall
    Phone: 604.827.5239

Microbiology and Immunology

Physics and Astronomy

  • Salena Li
    Undergraduate Program Coordinator
    Room 329A, Hennings Building
    Phone: 604.822.3026

Other Science

For unlisted Science Departments, please contact:

All Other Faculties

Learning Technology Hub:
The Learning Technology Hub is a central resource where faculty and staff can explore the learning technology tools available to them at UBC—for use in traditional classrooms, blended courses, and fully online learning.

  • Email: lt.hub@ubc.ca
  • Phone: 604.827.4775
  • Walk-in: Fraser River Room, IKBLC Room 227
  • Hours: 9:00 a.m. - 4:00 p.m., Monday to Friday

UBC Okanagan

UBC Okanagan website

  • Janine Hirtz
    e-Learning Instructional Support Specialist
    Centre for Teaching and Learning
    Phone: 250.807.9133


General Student/User Support

  • For UBC Okanagan, please call 250.807.9611

e-Learning Technical Support

Information Technology Learning Applications

Other Problems or Feedback

  • Please email: connect-admin@it.ubc.ca When reporting problems, please include the original error message in your email.