Elearning:Support Contacts
Online eLearning Help for Students
Student Help
Contact UBC Information Technology Help Desk
Phone: 604.822.2008 (UBC Vancouver)
Phone: 250.807.9611 (UBC Okanagan)
More information at http://www.it.ubc.ca/contact/helpdesk.html
Helpdesk for Online Courses Managed by CTLT
Send a message to dl.helpdesk@ubc.ca if you need:
- Connect technical support for students and faculty
- Connect course edits
Faculty of Medicine Student Help
- MedIT Service Desk
- Phone: 1.877.266.0666
- medit.servicedesk@ubc.ca
Online eLearning Help for Faculty
Visit https://lthub.ubc.ca/support/instructional-units/ for more up-to-date info
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Applied Science
Centre for Instructional Support
- Jim Sibley
- Educational Technology Coordinator
Centre for Instructional Support
Faculty of Applied Science
2006-2324 Main Mall - Phone: 604.822.9241
- Fax: 604.822.7006
- learning@apsc.ubc.ca
- Educational Technology Coordinator
- Sophie Spiridonoff
- Educational Technology Consultant
- Phone: 604.822.9572
- sophie.spiridonoff@ubc.ca
School of Nursing
- Centre for Instructional Support
- Faculty of Applied Science
- learning@apsc.ubc.ca
Arts
Arts Instructional Support and Information Technology (Arts ISIT)
- Arts Helpdesk
- 1866 Main Mall - Buchannan C113
- Phone: 604.822.1377
- arts.helpdesk@ubc.ca
French, Hispanic and Italian Studies
- Joel Chauvin
- Department of French, Hispanic and Italian Studies
- Office: Buto 710
- Phone: 604.822.5534
- joel.chauvin@ubc.ca
College of Health Disciplines
- John Cheng
- College of Health Disciplines
Woodward Instructional Resources Centre
400 - 2194 Health Sciences Mall - Tel: 604.827.5671
- john.cheng@ubc.ca
- College of Health Disciplines
Dentistry
James Pagnotta
UBC Faculty of Dentistry
IRC 342
2194 Health Sciences Mall
Vancouver BC V6T 1Z3
Phone: 604.827-5160
jpagnott@dentistry.ubc.ca
Centre for Teaching, Learning and Technology (former Office of Learning Technology)
Centre for Teaching, Learning and Technology
CTLT Helpdesk
- Joseph Khalil
- Centre for Teaching, Learning and Technology
2329 West Mall Room 1170 V6T 1Z4 - Phone: 604.822.9891
- joseph.khalil@ubc.ca
- Centre for Teaching, Learning and Technology
- Anne-Rae Vasquez
- Centre for Teaching, Learning and Technology
2329 West Mall Room 1170 V6T 1Z4 - Phone: 604.822.2984
- annerae.vasquez@ubc.ca
- Centre for Teaching, Learning and Technology
Education
Faculty of Education
- Educational Technology Support
- 2125 Main Mall - Neville Scarfe Building Room 1008
- Web: http://ets.educ.ubc.ca/
- Phone: 604.822.6333
- ets.educ@ubc.ca
School of Human Kinetics
- Tom Neville
- Human Kinetics
- Phone: 604.822.9378
- tneville@interchange.ubc.ca
Forestry
- Ben Rogers
- Web Manager
2623 - 2424 Main Mall
Forest Sciences Centre - Phone: 604.822.5294
- ben.rogers@ubc.ca
- Web Manager
Land and Food Systems
- Morgan Reid
- Learning Centre, Faculty of Land and Food Systems
MCML 260A - Phone: 604.822.2492
- is@landfood.ubc.ca
- Learning Centre, Faculty of Land and Food Systems
Peter A. Allard School of Law
- Dillon Johnston
- Web Administrator and Computer Technician
- Note: Dillon Johnston has left UBC as of May 2019
Library
- Library and Information Technology, Web Services
- Irving K. Barber Learning Centre
1961 East Mall
Vancouver BC V6T 1Z1 - lib.webdev@ubc.ca
- Irving K. Barber Learning Centre
Medicine
- e-Learning Services - Faculty of Medicine
- MedIT Service Desk
- Phone: 1.877.266.0666
- medit.servicedesk@ubc.ca
School of Population and Public Health
School of Population and Public Health
- Stefan Mladenovic
- Information Systems Manager
- 134A - 2206 East Mall
- Vancouver, BC V6T 1Z3
- Phone: 604.822.4944
- stefan.mladenovic@ubc.ca
Pharmaceutical Sciences
- Joe Zerdin
- Instructional Technologies Analyst
- Phone: 604.827.5751
- pharmacy.support@ubc.ca
Sauder School of Business
Sauder School of Business - Learning Services
- Sauder Help Desk
- Phone: 604.822.0031
- help@sauder.ubc.ca
- Rob Peregoodoff
- Director, Learning Services
Sauder School of Business - Phone: 604.822.5616
- rob.peregoodoff@sauder.ubc.ca
- Director, Learning Services
Sauder Real Estate Division
- John Bridal
- Associate Director
Real Estate Division
Sauder School of Business
202 - 2053 Main Mall V6T 1Z2 - Phone: 1.877.892.1122
- Fax: 250.642.0297
- john.bridal@sauder.ubc.ca
- Associate Director
Faculty of Science
Chemistry
- Peter Chung
- Web Applications Developer
- Chemistry Office D315
- Phone: 604-822-4398
- peterc@chem.ubc.ca
Computer Science
- Evan Valenksy
- User Support Specialist - Computer Science
- Phone: 604.822.1423
- valensky@cs.ubc.ca
- Tim Li
- ICICS/CS Room X153
Computer Science Helpdesk
CICSR 2366 Main Mall - Phone: 604.827.5239
- timkl@cs.ubc.ca
- ICICS/CS Room X153
Microbiology and Immunology
- Tracy Kion
- Faculty of Science
Instructor, Microbiology and Immunology - Phone: 604.822.0085
- tkion@interchange.ubc.ca
- Faculty of Science
Physics and Astronomy
- Salena Li
- Undergraduate Program Coordinator
- Room 329A, Hennings Building
- Phone: 604.822.3026
- ug-coord@phas.ubc.ca
Other Science
For unlisted Science Departments, please contact:
- Kalev Hunt
- Instructional Technologies Analyst
- Phone: 604.827.1546
- connect.support@science.ubc.ca
All Other Faculties
Learning Technology Hub:
The Learning Technology Hub is a central resource where faculty and staff can explore the learning technology tools available to them at UBC—for use in traditional classrooms, blended courses, and fully online learning.
- Email: lt.hub@ubc.ca
- Phone: 604.827.4775
- Walk-in: Fraser River Room, IKBLC Room 227
- Hours: 9:00 a.m. - 4:00 p.m., Monday to Friday
UBC Okanagan
- General Inquiries elearning.ubco@ubc.ca
- Janine Hirtz
- e-Learning Instructional Support Specialist
Centre for Teaching and Learning - Phone: 250.807.9133
- janine.hirtz@ubc.ca
- e-Learning Instructional Support Specialist
- Vania Chan
- Centre for Teaching and Learning
- Phone: 250.807.9408
- vania.chan@ubc.ca
UBC IT
General Student/User Support
- For UBC Okanagan, please call 250.807.9611
e-Learning Technical Support
- Contact IT Connect Support
Information Technology Learning Applications
- Tammy Yasrobi
- Manager, Learning Applications
- Phone: 604.827.1547
- tammy.yasrobi@ubc.ca
Other Problems or Feedback
- Please email: connect-admin@it.ubc.ca When reporting problems, please include the original error message in your email.