Documentation:Clickers/Reoccurring Problems for clickers

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Solution to Frequently Recurring Problems for Clickers

Why isn't my Clicker turning on after replacing the batteries?

If you only replaced two batteries, the clicker will not turn on. There are three batteries in the clicker. Make sure you replace all the batteries. Gently hit one end of the clicker and the third battery will come out. Note: iClicker+ contains only two batteries.

What are my CMS username and password?

This is what needs to be input into the 'CMS User Name' and 'CMS Password' fields in iGrader/CMS Integrate Wizard. This allows you to download your class roster from Vista or Connect. You can also use it to export your iGrader columns directly into the gradebook.

  • Vista users click here to retrieve your CWL Utility ID and password.
  • Connect users follow these instructions to retrieve your CMS Username and Security Key.


Why can't I upload my students grades to Connect?

This can be easily achieved by setting your course to Connect in iClicker.

1) Open iClicker
2) Click on the course you want to import your roster to.
3) Go to Settings and Preferences
4) Go to the Registrations and Export tab
IClicker Connect Settings and Preferences.png
5) Under the Course Management System heading choose Blackboard Version 8 or Above
6) Choose "Set for Course"

Why can't I upload my students grades to Vista?

This can be easily achieved by setting your course to Vista in iClicker.

1) Open iClicker
2) Click on the course you want to import your roster to.
3) Go to Settings and Preferences
4) Go to the Registrations and Export tab
Registration Export mac.png
5) Under the Course Management System heading choose Vista
6) Choose "Set for Course"
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