Documentation:Distance Learning Support/Using the Technology for Learners

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Before you start, make sure that your computer meets all of the technical requirements for your online course(s). If your computer does not have the proper hardware or software, Connect may run slowly or may not run at all. Should you need technical assistance, refer to the section below to find out who you should contact.

Technical Assistance

Please refer to the following table for technical assistance:

Issue Contact
  • CWL/Login/Password
  • Performance issues
IT Services

604-822-2008 http://www.it.ubc.ca/contact/helpdesk.html

Issue Contact
  • Course related issues (i.e. browser set-up)
  • Online exams release/submission
  • Course content issues
  • Connect tools
Learning Technology Hub Support

lt.hub@ubc.ca

  • Please indicate your student number, first and last names, course name and section.
Issue Contact
  • Library access
  • Proxy server authentication
  • Access to library resources
Library

library.systems@ubc.ca http://services.library.ubc.ca/off-campus-access/connect-from-home

Technical Requirements

If your course is on Connect, visit Getting Started with Connect for information on supported browsers and contact information.

If your course is on UBC Blogs, visit UBC Blog support for FAQ, WordPress Support Clinic information and more.

If your course is on UBC edX, visit Flexible Learning for an overview, list of features and more.

Accessibility and Assistive Technologies

Support and assistance is available to students who have a disability or a specific challenge which makes learning more difficult. If you require adaptations to course materials (to accommodate visual impairments or other disabilities) you should contact the Access and Diversity office well in advance of your anticipated start date to discuss your requirements. Access and Diversity provides support and program initiatives designed to remove barriers for students with a disability or ongoing medical condition.

For more information about online tools that can aid students with a disability, please read this article about 8 Online Tools To Help Educate Students With Disability.