Documentation:Connect/Known Issues, Gotchas and Workarounds for Students

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Error Message Cannot Be Copied

Issue

Workaround

Resolution

Error Message Cannot Be Copied

Error messages are frequently displayed in pop-up windows that do not permit their text to be selected and copied. This has been frustrating in terms of reporting errors or warnings.

Issue submitted as an Enhancement Request to Blackboard. There is no ETA at this time.


Group Wiki Listed Multiple Times

Issue

Workaround

Resolution

Group Wiki Listed Multiple Times

When students in a group in a course access the wiki tool, the wiki is displayed multiple times. The amount of times the wiki is displayed is based on the number of students assigned to the group.

None at this time

Planned_First_Fix_Release:X9_1_SP11 - Ref: Article No.: 000021536
Resolved in SP 11.


Email

Issue

Workaround

Resolution

Email

My email address is incorrect


PDFs in Firefox 8 for Macs

Issue

Workaround

Resolution

PDFs in Firefox 8 for Macs

In Firefox 8 for Macs, you are unable to view PDFs in Learning Modules directly within the browser.

You will need to get the Schubert plugin at http://www.schubert-it.com/pluginpdf. When prompted, indicate that this is for educational use.


Reordering Courses in the My Courses Module

Issue

Workaround

Resolution

Reordering Courses in the My Courses Module

Changes are not saved once courses have been reordered in the My Courses Module

None at this time

Target Release SP 12 (Blackboard article LRN-61762)
(Resolved in SP 13).


Replies are not visible in Discussion thread

Issue

Workaround

Resolution

Replies are not visible in Discussion thread

Replies appear missing following the author of Discussion thread. This is generally caused when the author copies the content from MS Word, replies to the thread/posts are then not visible.

The author will need to clear out the extra MS formatting/tags or type in a plain text editor and then copy/paste into the forum

Blackboard Release 9.1 SP 15


Secure Content Warning (Internet Explorer)

Issue

Workaround

Resolution

Secure Content Warning (Internet Explorer)

Internet Explorer users may encounter a "Security Warning" pop-up message when viewing certain course content in Connect. The reason for this warning is that you're on an SSL-secured (https protocol) page that is attempting to load non-SSL (http protocol) content. The external content can be an RSS feed, embedded videos, or images hosted on non-SSL websites.

To view the content without disabling the Secure Content Warning:

  • Select No each time the pop-up message appears

To disable the Secure Content Warning:

  • In Internet Explorer, goto Tools
  • Click Internet Options
  • Click the Security tab
  • Click Custom Level
  • Under Miscellaneous, find "Display Mixed Content, select Enable, and click OK.
  • Restart Internet Explorer

What if you clicked Yes to the Secure Content Warning

  • If you selected Yes to the pop-up message, Internet Explorer will not display the linked website content. The browser will display a message similar to "The content is outside the learning environment".

UBC Wiki is SSL enabled

  • If the embedded code within the course content is updated so the links use "https", the secure content warning message should not appear.
  • Warnings will still appear if content has absolute links to non-secure http files on the wiki.

Send Email to Teaching Assistants

Issue

Workaround

Resolution

Send Email to Teaching Assistants

The tool "Send Email" generally allows the user to send email based on: users, student, group, teaching assistants (TA's), instructors, all users, etc. There is a parity issue with the TA role. It doesn't allow users to send email to the TA's when selecting "All Teaching Assistant Users".

Steps to replicate:
Tools> Email > Send Email > Select "All Teaching Assistant Users".

Error message:
There must be at least one valid recipient email.

Send Email to Teaching Assistants by selecting "Single/Select Users" or with the Instructor role, create a Group that contains the Teaching Assistants and send an email by using "Select Groups" option.

Issue submitted as an Enhancement Request to Blackboard. There is no ETA at this time.


Unread Blogs from Unavailable Courses Display in What's New Module and Cannot Be Removed

Issue

Workaround

Resolution

Unread Blogs from Unavailable Courses Display in What's New Module and Cannot Be Removed

Unread blogs from unavailable courses display in 'What's New' Module and cannot be removed.

If you make the courses available and the user goes through and reads these entries while the course is available, these entries should be removed from the the module on the portal page for good.

Future Reference - Article No.: 000018176


Text Editor (VTBE) Known Issues

Issue

Workaround

Resolution

Text Editor (VTBE) Known Issues
  1. The Math editor is currently not functional. When you insert an equation onto the editor using the WIRIS Formula editor, a broken image link is displayed.
  2. HTML files that contain relative image links display broken image links in the editor. The images will display normally when saved however.
  3. You are no longer able to use the "save as reusable object" feature that was available within the previous editor. This feature has been deprecated by Blackboard.
  4. Embedded links to CSS files are stripped out from the HTML code on save.
  5. Adding a UBC Wiki embed script within the editor (in HTML view) holds when saved. However, if you return to edit an item (or wherever you have added scripts), the script becomes scrambled.
  6. In Chrome (on both Mac and PC), when entering a script, the script contents may not display immediately.
  7. When using the Edit in Blackboard option, the editor may amend poorly formed HTML code. In some cases, this may cause the page to render incorrectly.
  1. No current workaround is available for the Math editor in SP9.
  2. In order to display images correctly in the editor, re-link the images using the respective Permanent URL. The Permanent URL can be found under the 360o View link accessible through the chevron dropdown that appears next to the the image file when you mouse-over the file.
  3. Reusable objects (HTML Objects) can be created within the Content Collection which will be discoverable through the Discover Content button on Content Area pages. You can also link to an HTML file from the Insert Content link button within the editor. This will display as a link in the editor but will display in-line after you click the Submit button.
  4. It is possible to embed links to CSS files or include internal style sheets within HTML objects built from the Content Collection. These HTML objects can then be inserted into other HTML content through the Insert Content link button within the editor. Using this method, the CSS will apply to everything on the page, so referencing css classes is good practice. Note: this method of embedding CSS links through the editor does not work for module content.
  5. In order to ensure that a script holds after editing HTML content with embedded scripts, the script needs to be re-entered before saving.
  6. Refreshing the page will ensure that script content is displayed when using a Chrome browser.
  7. Ensure that HTML is properly formed, either by using the built in editor styles, or by using an HTML editor such as Dreamweaver to auto-correct the code.
  1. Issue appears resolved with new VTBE in SP 11.
  2. Issue resolved in SP11


Login Issues

Issue

Workaround

Resolution

Login Issues

After entering CWL credentials, a system error states: REMOTE_USER not set. Check Shibboleth configuration.

This issue is usually resolved by clearing the browser cookies and cache and relaunching the browser applcation.