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		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=411546</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=411546"/>
		<updated>2016-04-29T21:39:08Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Co-Chairs:&#039;&#039;&#039;&lt;br /&gt;
* Aleha McCauley, Community Engagement Librarian. Acting Managing Librarian, Chapman Learning Commons, from June-November 2015&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:22-01-2016_Meeting_Minutes.pdf|January 22, 2016 | Meeting Minutes]]&lt;br /&gt;
*[[Media:26-02-2016_Meeting_Minutes.pdf|February 26, 2016 | Meeting Minutes]]&lt;br /&gt;
*[[Media:01-04-2016 Meeting Minutes.V2.pdf|April 1, 2016 | Meeting Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:01-04-2016_Meeting_Minutes.V2.pdf&amp;diff=411544</id>
		<title>File:01-04-2016 Meeting Minutes.V2.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:01-04-2016_Meeting_Minutes.V2.pdf&amp;diff=411544"/>
		<updated>2016-04-29T21:30:58Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: User created page with UploadWizard&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=={{int:filedesc}}==&lt;br /&gt;
{{Information&lt;br /&gt;
|description={{en|1=UBC Library Student Advisory Committee Meeting Minutes}}&lt;br /&gt;
|date=2016-04-29 14:29:35&lt;br /&gt;
|source={{own}}&lt;br /&gt;
|author=[[User:NatalieL|Georgia Anstey]]&lt;br /&gt;
|permission=&lt;br /&gt;
|other_versions=&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
=={{int:license-header}}==&lt;br /&gt;
{{self|cc-by-sa-3.0}}&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Category:Uploaded with UploadWizard]]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=411542</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=411542"/>
		<updated>2016-04-29T21:28:39Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Co-Chairs:&#039;&#039;&#039;&lt;br /&gt;
* Aleha McCauley, Community Engagement Librarian. Acting Managing Librarian, Chapman Learning Commons, from June-November 2015&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:22-01-2016_Meeting_Minutes.pdf|January 22, 2016 | Meeting Minutes]]&lt;br /&gt;
*[[Media:26-02-2016_Meeting_Minutes.pdf|February 26, 2016 | Meeting Minutes]]&lt;br /&gt;
*[[Media:01-04-2016_Meeting_Minutes.pdf|April 1, 2016 | Meeting Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:26-02-2016_Meeting_Minutes.pdf&amp;diff=404443</id>
		<title>File:26-02-2016 Meeting Minutes.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:26-02-2016_Meeting_Minutes.pdf&amp;diff=404443"/>
		<updated>2016-04-07T15:39:59Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: User created page with UploadWizard&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=={{int:filedesc}}==&lt;br /&gt;
{{Information&lt;br /&gt;
|description={{en|1=LSAC 26-02-2016 Meeting Minutes}}&lt;br /&gt;
|date=2016-04-07 08:39:13&lt;br /&gt;
|source={{own}}&lt;br /&gt;
|author=[[User:NatalieL|Georgia Anstey]]&lt;br /&gt;
|permission=&lt;br /&gt;
|other_versions=&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
=={{int:license-header}}==&lt;br /&gt;
{{self|cc-by-sa-3.0}}&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Category:Uploaded with UploadWizard]]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=404442</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=404442"/>
		<updated>2016-04-07T15:38:47Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Co-Chairs:&#039;&#039;&#039;&lt;br /&gt;
* Aleha McCauley, Community Engagement Librarian. Acting Managing Librarian, Chapman Learning Commons, from June-November 2015&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:22-01-2016_Meeting_Minutes.pdf|January 22, 2016 | Meeting Minutes]]&lt;br /&gt;
*[[Media:26-02-2016_Meeting_Minutes.pdf|February 26, 2016 | Meeting Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395087</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395087"/>
		<updated>2016-02-11T00:05:25Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:22-01-2016_Meeting_Minutes.pdf|January 22,2016 | Meeting Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395085</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395085"/>
		<updated>2016-02-10T23:58:33Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:22-01-2016_Meeting_Minutes.pdf|January 22,2016 - Meeting Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395084</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395084"/>
		<updated>2016-02-10T23:58:10Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
[[Media:22-01-2016_Meeting_Minutes.pdf|January 22,2016 - Meeting Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=395011</id>
		<title>File:22-01-2016 Meeting Minutes.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=395011"/>
		<updated>2016-02-10T20:56:52Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: NatalieL uploaded a new version of &amp;amp;quot;File:22-01-2016 Meeting Minutes.pdf&amp;amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=395010</id>
		<title>File:22-01-2016 Meeting Minutes.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=395010"/>
		<updated>2016-02-10T20:54:27Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: Blanked the page&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395009</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395009"/>
		<updated>2016-02-10T20:51:48Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:2016-11-22 LSAC Meeting Minutes.pdf|January 22, 2016 | Minutes]] &lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=395008</id>
		<title>File:22-01-2016 Meeting Minutes.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=395008"/>
		<updated>2016-02-10T20:50:17Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: NatalieL uploaded a new version of &amp;amp;quot;File:22-01-2016 Meeting Minutes.pdf&amp;amp;quot;&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=={{int:filedesc}}==&lt;br /&gt;
{{Information&lt;br /&gt;
|description={{en|1=LIBRARY STUDENT ADVISORY COMMITTEE MEETING MINUTES}}&lt;br /&gt;
|date=2016-01-22&lt;br /&gt;
|source=LIBRARY STUDENT ADVISORY COMMITTEE MEETING MINUTES&lt;br /&gt;
|author=Georgia Anstey&lt;br /&gt;
|permission=&lt;br /&gt;
|other_versions=&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
=={{int:license-header}}==&lt;br /&gt;
{{subst:uwl}}&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Category:Uploaded with UploadWizard]]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395007</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395007"/>
		<updated>2016-02-10T20:48:59Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* 2016 */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:2016-11-22 LSAC Meeting Minutes.pdf|January 22, 2016 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395006</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395006"/>
		<updated>2016-02-10T20:48:21Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* 2016 */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395000</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=395000"/>
		<updated>2016-02-10T20:34:55Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2016===&lt;br /&gt;
*[[Media:2016-01-22 LSAC Meeting Minutes.pdf| January 22, 2016 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=394995</id>
		<title>File:22-01-2016 Meeting Minutes.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:22-01-2016_Meeting_Minutes.pdf&amp;diff=394995"/>
		<updated>2016-02-10T20:26:31Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: User created page with UploadWizard&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=={{int:filedesc}}==&lt;br /&gt;
{{Information&lt;br /&gt;
|description={{en|1=LIBRARY STUDENT ADVISORY COMMITTEE MEETING MINUTES}}&lt;br /&gt;
|date=2016-01-22&lt;br /&gt;
|source=LIBRARY STUDENT ADVISORY COMMITTEE MEETING MINUTES&lt;br /&gt;
|author=Georgia Anstey&lt;br /&gt;
|permission=&lt;br /&gt;
|other_versions=&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
=={{int:license-header}}==&lt;br /&gt;
{{subst:uwl}}&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Category:Uploaded with UploadWizard]]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389851</id>
		<title>Sandbox:Chapman Learning Commons Assistant Orientation</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389851"/>
		<updated>2016-01-15T17:10:15Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Pay for Print */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Introduction==&lt;br /&gt;
&lt;br /&gt;
Welcome to your role at the Chapman Learning Commons! As a student staff member, you&#039;ll be working through a branch of UBC Library and Student Development. Your role at the desk is a critical touch point for students, staff, faculty and community patrons at UBC. There is a lot to know but we hope that this resource, along with the in person professional support, will make your time at the Learning Commons an enriching one.&lt;br /&gt;
&lt;br /&gt;
==Position Description==&lt;br /&gt;
The Chapman Learning Commons (CLC) is located within the Irving K. Barber Learning Centre (IKBLC) and provides a welcoming learning environment, academic support and basic computing assistance for students, faculty, staff and community members. We are looking for academically successful students with strong IT skills to join our Chapman Learning Commons Assistant program. As a CLC Assistant, you will: &lt;br /&gt;
*Work at the IKBLC Information Desk, educating and informing users about learning technologies that support student academic success, as well as directing users to IKBLC services and resources &lt;br /&gt;
*Foster a friendly, informative, welcoming, and learning-centered environment for undergraduate and graduate students, faculty, staff and community users &lt;br /&gt;
*Provide computing assistance and technical troubleshooting with PC and MAC multimedia workstations in the Learning Commons, including support with printing, scanning, and multimedia software &lt;br /&gt;
*Provide basic technical support for Library-related IT issues, such wireless printing, and refer users to our Systems Help Desk where appropriate &lt;br /&gt;
*Provide basic AV support for Learning Commons workshops, referring to the Learning Centre AV Technician as appropriate &lt;br /&gt;
*Provide basic support for Digital Media Rooms, including connecting peripherals and troubleshooting technical issues&lt;br /&gt;
*Circulate equipment available in the Chapman Learning Commons, including camcorders, LCD projectors, laptops, chargers and more&lt;br /&gt;
*Be familiar with learning support services available in the Learning Commons, including the Writing Centre, AMS Tutoring, Coaches Corner, Thunderstudy and learning support workshops and refer users accordingly &lt;br /&gt;
*Be familiar with Library support services available in the IKBLC and refer users accordingly &lt;br /&gt;
*Assist with Learning Commons (learningcommons.ubc.ca) website projects and other online initiatives, as required &lt;br /&gt;
*Assist with basic operations of the Learning Commons, including opening/locking doors for workshops and events, notifying full-time staff of building or security issues, and tidying computer workstations/study tables as needed &lt;br /&gt;
*Participate in the CLC Assistant training program and ongoing learning opportunities, including bi-weekly staff meetings&lt;br /&gt;
&lt;br /&gt;
Supervision is provided by two Chapman Learning Commons staff members to provide a supportive and learning-focused work environment.&lt;br /&gt;
If you have any questions about the posting, please email Nick Thornton at nick.thornton@ubc.ca&lt;br /&gt;
&lt;br /&gt;
==Expectations and Performance==&lt;br /&gt;
&lt;br /&gt;
CLCAs must demonstrate excellent attendance and participation throughout the academic year. All absences must be communicated in advance or as soon as possible. The Learning Commons follows a ‘three strikes’ rule- which includes a verbal warning, followed by a written warning, and if it merits: a conversation around suitability for the role. Every CLCA will complete a performance review and have a chance to review their goals and growth in the role.&lt;br /&gt;
&lt;br /&gt;
*Attend and be on time for every shift. On time means that you are at the desk and ready to work when your shift starts, not arriving &lt;br /&gt;
*Attend and be on time for every CLCA meeting- absences must be communicated to supervisor well BEFORE the meeting&lt;br /&gt;
*Legitimate absences include: medical or family emergency, transit delays, weather delays, exams. Absences due to scheduling conflicts, study groups, etc are not permitted&lt;br /&gt;
*Participate thoughtfully in ongoing training and professional development&lt;br /&gt;
&lt;br /&gt;
==Administrative Details==&lt;br /&gt;
Natalie, our Program Assistant, will be your main point of contact for the administrative details of your job. Natalie oversees payroll, scheduling, as well as a host of other duties that keep the desk and CLC running smoothly.&lt;br /&gt;
&lt;br /&gt;
===Payroll===&lt;br /&gt;
Natalie will send out reminders of when payroll is due. Make sure to track your hours accurately!&lt;br /&gt;
*You may not exceed 10 hours per week, or 20 hours in a pay period.&lt;br /&gt;
*Project time done while on shift can only be tracked once: do not &amp;quot;double dip&amp;quot; and record project work hours done while on the desk. Only project work done off of the desk should be logged.&lt;br /&gt;
*There is no off-cycle payroll so have your hours in on time! You may need to project ahead hours in order to meet the deadline&lt;br /&gt;
&lt;br /&gt;
===Shift Swaps===&lt;br /&gt;
Shift swaps are allowed but must follow the following guidelines:&lt;br /&gt;
*&amp;quot;Like for Like&amp;quot;- this means that if you need to switch a four hour shift, you have to find someone else to switch for a four hour period&lt;br /&gt;
*3+ way shift swaps are messy. Avoid if at all possible.&lt;br /&gt;
*You are in charge of your shift swaps, not Natalie&lt;br /&gt;
*Make the changes in the Google Doc, highlight them and email Natalie.&lt;br /&gt;
&lt;br /&gt;
===Leave Requests===&lt;br /&gt;
Occasionally, CLCAs request time off, usually during December or Reading Week. Here are the guidelines:&lt;br /&gt;
*You must submit a detailed leave request to Natalie (cc Nick)&lt;br /&gt;
*It is a request. Do not book tickets until you have confirmation from your supervisors&lt;br /&gt;
*Be fair. If you are taking a week off around the winter break, make sure you are available to work during Reading Week&lt;br /&gt;
*Leave requests are first come, first serve and not guaranteed&lt;br /&gt;
*Leave is not paid&lt;br /&gt;
&lt;br /&gt;
==Professional Communication==&lt;br /&gt;
As a paraprofessional staff member at UBC, communicating professionally is one of the skills you will practice and gain throughout your role. Some important things to remember:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Email:&#039;&#039;&#039;&lt;br /&gt;
*Always have a clear subject line like: &amp;quot;Shift Swap&amp;quot; or &amp;quot;Request for Leave&amp;quot;&lt;br /&gt;
*Use professional language. A good rule to follow is to match the tone of the email you received.&lt;br /&gt;
*Include only the necessary information. Be clear and concise. Know that yours is not the only email that person will receive&lt;br /&gt;
*Include a signature at the end: (example: Justin Trudeau, Chapman Learning Commons Assistant)&lt;br /&gt;
*Know when something might be too complicated for an email and perhaps request a meeting instead, or make a phone call&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Submitting tickets:&#039;&#039;&#039; make sure to submit to Library System IT Help Desk (LSIT) through the clc.assistants@ubc.ca account. Include the workstation number, time and date, issue and your name. Without that information, LSIT will not be able to assist or follow up&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Phone:&#039;&#039;&#039; Answer politely with &amp;quot;Hello, Chapman Learning Commons, (your name) speaking, how can I help you?&amp;quot; Don&#039;t just answer with &amp;quot;Hello.&amp;quot; or &amp;quot;Hi.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;In-person:&#039;&#039;&#039;&lt;br /&gt;
*Smile and be welcoming&lt;br /&gt;
*Make eye contact&lt;br /&gt;
*Ask good follow up questions&lt;br /&gt;
*Focus on the task at hand&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who to contact and for what:&#039;&#039;&#039;&lt;br /&gt;
*Nick Thornton: Performance concerns, safety, training, professional development, procedures, questions or concerns about the role, leave requests, one-on-ones, performance reviews&lt;br /&gt;
*Julie Mitchell: Library policies and procedures, immediate concerns if Nick is not available.&lt;br /&gt;
*Natalie Leung: Desk Scheduling, Shift swaps, late or missed shifts (cc: Nick), Dodson and Lillooet Booking, Desk supplies re-ordering, help with submitting tickets, signage (Physical and Digital), pay roll&lt;br /&gt;
&lt;br /&gt;
==Desk Policies==&lt;br /&gt;
 &lt;br /&gt;
1. There is no eating of food behind the desk of any sort. This includes gum. Water bottles and coffee are allowed but it helps us keep the space looking professional if they are kept somewhat out of view.&lt;br /&gt;
&lt;br /&gt;
2. The desk (including the Circ side) are staff only. Our desk computers swivel around so we can show patrons things without them coming behind the desk.&lt;br /&gt;
&lt;br /&gt;
3. Report any injuries or damage immediately. The supervisor of the injured employee must click on the orange button entitled, “Report an Accident or Incident” on the RMS website.&lt;br /&gt;
&lt;br /&gt;
4. Alert the desk &#039;&#039;and&#039;&#039; your supervisor if you are running late for a shift.&lt;br /&gt;
&lt;br /&gt;
5. Do not wear headphones at the desk.&lt;br /&gt;
&lt;br /&gt;
6. Do not store items for patrons behind the desk. We cannot promise to pass something to someone else, nor keep someone’s bag, etc for later pick up. No exceptions.&lt;br /&gt;
&lt;br /&gt;
7. We cannot charge patron’s phones or other devices at the desk–they need to check out the charger and charge them on their own.&lt;br /&gt;
&lt;br /&gt;
8. When you let patrons into the Dodson or Lillooet rooms, make sure you pass them a room checklist.&lt;br /&gt;
&lt;br /&gt;
9. Please keep friend visits at the desk to a minimum. If you are visiting with friends you do not look available to help other patrons.  Also, if you have time to visit with friends while on shift, you have time to be doing project work. Remember DDT = PPT (Desk Down Time = Perfect Project Time).&lt;br /&gt;
&lt;br /&gt;
10. We do not email patrons for any reason. If a patron asks to be contacted for anything, please remind them that they can come back to the desk to check but that we don&#039;t contact patrons from our desk. If they have questions, please feel free to offer them Nick or Julie&#039;s business card (located in left hand cabinet under the desk)&lt;br /&gt;
&lt;br /&gt;
==Opening Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please watch the [https://www.youtube.com/watch?v=UoFZGVlX7Lc Opening Shift Procedures video] first:&#039;&#039;&#039; &lt;br /&gt;
*Meet UBC security at the doors on the 2nd level to be let in to the heritage core of the building. If security is not present, feel free to call them (604-822-2222) or use the blue phones located in the building&lt;br /&gt;
*Retrieve lanyard from Room 203 (accessible via student card)&lt;br /&gt;
*Turn on Heritage Core lights, located by stairs, as well as the lamps beside the Macs&lt;br /&gt;
*Check if Dodson and Lillooet Rooms are locked and/or if there are any problems&lt;br /&gt;
*Open all glass entry doors (middle doors have heat-activated handles) (Note: the heat-activated handles are currently out of order and the door will be locked via chain instead. Unlock the chain and give it to security for now)&lt;br /&gt;
*Turn on desk lights (located near circulation gate)&lt;br /&gt;
*Set up the desk and prepare for the day: Plug in Phone, Plug-in iClicker Base Unit, Unlock Master Locks on Cabinets, Unlock Credenza, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Check Tutoring and Coaching pavilions; check if doors to pavilions are locked, check that open/closed sign is correct and any stray furniture is returned &lt;br /&gt;
*Fill printer with paper and ink (if necessary), also check the printer on Level 2&lt;br /&gt;
*Check stock of publications in large stands and in desk drawer. Email Natalie (natalie.leung@ubc.ca) if any are running low&lt;br /&gt;
*See shift checklist procedures&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Shift Checklist&#039;&#039;&#039;&lt;br /&gt;
*Log-on to computers using your CWL login&lt;br /&gt;
*Log into Voyager on the staff PC&lt;br /&gt;
*Check the clc.assistants@ubc.ca email account for new and outstanding messages (via [http://www.mail.ubc.ca UBC Mail])&lt;br /&gt;
*Log-on to Desk Tracker (see the Desk Tracker section [https://blogs.ubc.ca/commons/training/new-opening-shift/ here])&lt;br /&gt;
*Check CLC Blog for new posts&lt;br /&gt;
*Check the [http://learningcommons.ubc.ca/ Learning Commons], [http://www.library.ubc.ca/ UBC Library] and [http://bulletins.it.ubc.ca/ UBC IT Bulletins] websites for news and updates&lt;br /&gt;
*Check Voicemail if red light is on phone (Password: 19611961#)&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked if not in use&lt;br /&gt;
*When not helping patrons, work on project work&lt;br /&gt;
*Be sure to post any news and updates to blog&lt;br /&gt;
*Smile and be welcoming!&lt;br /&gt;
&lt;br /&gt;
==On Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=sc6EyJbTo_0 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Rounds Checklist&#039;&#039;&lt;br /&gt;
===== Dodson/Lillooet rooms =====&lt;br /&gt;
*Locked&lt;br /&gt;
*No catering left (Call Wescadia if catering equipment is left behind; Number is in [https://blogs.ubc.ca/commons/ubc-contact-list/ Contact List])&lt;br /&gt;
*Windows closed&lt;br /&gt;
===== Heritage Core =====&lt;br /&gt;
*Check that furniture arrangement is proper&lt;br /&gt;
*Check and refill printer supplies as needed  (remember to check the 2nd level printer as well)&lt;br /&gt;
*Ensure that exits are clear&lt;br /&gt;
===== Qualicum Room =====&lt;br /&gt;
*Furniture check&lt;br /&gt;
*Check Writing Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
*Check Coaching Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
===== Desk =====&lt;br /&gt;
*Print card machine working?&lt;br /&gt;
*Change machine working?&lt;br /&gt;
*Check staff webmail&lt;br /&gt;
*All questions entered into DeskTracker&lt;br /&gt;
*Check publication stand and clean up if messy&lt;br /&gt;
*Check Digital Media Rooms for cleanliness&lt;br /&gt;
&lt;br /&gt;
==Closing Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=BhdzxzUFN4g this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
The most important thing to remember about closing is to properly lock and secure all cabinets and return the keys to their respective places.&lt;br /&gt;
&lt;br /&gt;
===== 45 minutes prior to closing time =====&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked (if not in use). If rooms have not been tidied by last users, inform Natalie (natalie.leung@ubc.ca)&lt;br /&gt;
*Check Tutoring and Coaching pavilions to ensure all furniture is present and doors are locked&lt;br /&gt;
*Check both 3rd and 2nd floor printers for paper. Refill if necessary.&lt;br /&gt;
&lt;br /&gt;
===== 30 minutes prior to closing =====&lt;br /&gt;
*Discharge all equipment that has been returned. This ensures there are no accidental overnight fines&lt;br /&gt;
*Empty recycling by the printer&lt;br /&gt;
&lt;br /&gt;
===== 10 minutes prior to closing =====&lt;br /&gt;
*Lock up everything on the desk in the cabinets: Phone, Clicker Base Unit, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Place the Master Padlocks on the Equipment Lending cabinet and the Technology cabinet&lt;br /&gt;
*Tidy up the Learning Commons (push in all unused chairs, turn off unused lamps, etc.)&lt;br /&gt;
*Bring the large standing CLC banner in front of the main doors inside the Learning Commons&lt;br /&gt;
&lt;br /&gt;
===== 5 minutes prior to closing =====&lt;br /&gt;
*Turn lights off above desk, straighten chairs, and ensure all valuable items are locked in the credenza.&lt;br /&gt;
 &lt;br /&gt;
===== After closing =====&lt;br /&gt;
*Go downstairs and hang up the lanyard in Room 203 (next to the in and out whiteboard)&lt;br /&gt;
*Check in with security before you leave just to double check that they know the CLC desk is now closed. The heritage core remains open until 1am&lt;br /&gt;
&lt;br /&gt;
==Equipment Lending==&lt;br /&gt;
&#039;&#039;&#039;Please start by reviewing [https://www.youtube.com/watch?v=u1UcVWOu2X8 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Borrowing Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk&lt;br /&gt;
*If they are asking for equipment, ensure you know exactly what they need (i.e. iPhone 4 vs. iPhone 5 charger, VGA vs HDMI dongle)&lt;br /&gt;
*If patron is asking to borrow a laptop, video camera, tripod, or LCD projector, ask if they have signed a waiver before | If they have not, ask them to sign the waiver while you grab the equipment&lt;br /&gt;
*Retrieve the equipment they require, and ensure ALL pieces are present | If the equipment comes with a checklist, go through the checklist with the patron&lt;br /&gt;
*Before scanning out equipment, ensure that the patron matches the photo on their UBC ID card, and if they had to fill out a waiver, ensure all sections are filled out correctly before placing it in the Lending Form tray&lt;br /&gt;
*In Voyager, scan the patrons UBC card | If they are borrowing a laptop, video camera, tripod, or LCD project and they said they have already filled out a waiver, confirm that they are approved to do so in the “Notes” section of Voyager&lt;br /&gt;
*Before scanning the bag the item is in, confirm the barcodes on the item and the bag are identical, then scan the bag (or item)&lt;br /&gt;
*Once all items are scanned, hand the loan slip to the patron, and tell them when the item is due back&lt;br /&gt;
*If the item has a bag, place the bag on the back counter behind the desk so it is easy to visually tell how much equipment is out on loan&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Returning Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk, and ask them to wait at the desk while you discharge the item&lt;br /&gt;
*Ask them if they had any problems with the item they borrowed | If there was an issue, be sure to let Clare know&lt;br /&gt;
*Inspect the equipment and ensure that ALL parts of the item are there – be sure to check the item’s checklist if it has one&lt;br /&gt;
*Scan the barcode of the item twice in Voyager so that the status goes from “Discharged” to “Browse”&lt;br /&gt;
*If the patron has any fines, be sure to let them know how much the fines are | If the patron has an issue with any of the fines, let them know they can appeal the fines by filling in an appeal form at the Circulation Desk, and be sure to jot down all details of the interaction: Patron’s ID number, time and circumstances of the late return, barcode of the item and e-mail these details to Julie or Nick&lt;br /&gt;
*Return the item to the equipment cabinet | If a laptop is returned, make sure to “ghost” it and give it to the Circulation Desk to charge&lt;br /&gt;
*If an item is damaged, write a note and put it on Natalie&#039;s desk. A follow up email is also helpful. &lt;br /&gt;
*&#039;&#039;&#039;Do not put sticky notes at the desk or in the cupboards!&#039;&#039;&#039; &lt;br /&gt;
*For detailed equipment lending procedures for select items, please refer to [http://blogs.ubc.ca/commons/equipment-lending/new-acc-equipment-lending-procedures/ this].&lt;br /&gt;
 &lt;br /&gt;
&#039;&#039;&#039;Equipment Loans Chart&#039;&#039;&#039;&lt;br /&gt;
If you are unsure of when an item needs to be due back, refer to the chart at the desk that lists all the equipment we loan, and details who it can be lent to, the loan period, and fine rates. Remember that items are due back a half hour before closing.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;CLCAs Borrowing Equipment&#039;&#039;&#039;&lt;br /&gt;
As a UBC student, you are absolutely welcome to borrow the equipment that the CLC offers, during the hours we are open. Please just remember to keep the following in mind:&lt;br /&gt;
*Loan out the equipment properly- with your UBC Card. Do not just grab the piece of equipment you need&lt;br /&gt;
*Only loan out equipment during our operational hours&lt;br /&gt;
*Use your judgement. If there is only one MacBook Pro charger left and you loan it out for a full four hours while you&#039;re at the desk, then it is unavailable for others to use&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Important Notes&#039;&#039;&#039;&lt;br /&gt;
*When Loaning out scissors, ask the patron if they are using them at the desk or away from the desk. If they just need to use them at the desk, you do not need to scan the scissors out in Voyager&lt;br /&gt;
*Items given out freely / without ID: Scrap Paper &amp;amp; Golf Pencils&lt;br /&gt;
*Items we do not have / give out: Earplugs &amp;amp; Pens&lt;br /&gt;
*Patrons can check out the bookstore vending machine, across the Qualicum Room (near the Print Vendor Card Machines, should they have any additional stationary needs)&lt;br /&gt;
&lt;br /&gt;
==Circulation vs Reference==&lt;br /&gt;
&#039;&#039;&#039;Circulation&#039;&#039;&#039;- staffed by CUPE professionals who handle loans, overdues, fines, fine appeals, and other basic library support&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reference&#039;&#039;&#039;- staffed by librarians (who are faculty at UBC) who are subject specialists. The reference desk at Irving is the Music, Art and Architecture Library. For a complete list of those librarians please see here: http://directory.library.ubc.ca/people/subjectlibrarians/People.division_id:53&lt;br /&gt;
&lt;br /&gt;
==iPad Users==&lt;br /&gt;
Please note only the Writing Centre, Thunderstudy, Peer Academic Coaches and Science Peer Academic Coaches are authorized to use the iPads. Remember to properly charge/discharge iPads in Voyager. A list of the users who have signed an iPad User Agreement can be found on the inside door of the far right credenza. A coach/tutor can only borrow an iPad if they are on the list. No exceptions will be made.&lt;br /&gt;
&lt;br /&gt;
==Customer Service==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=Wi9JjXow7yk this video]:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Main points:&#039;&#039;&#039;&lt;br /&gt;
*Be clear, calm, and concise&lt;br /&gt;
*Be aware of what is going on around you.&lt;br /&gt;
*Greet patrons as they come to the desk&lt;br /&gt;
*If someone looks lost, they probably are- ask them if they need assistance&lt;br /&gt;
*Do one thing at a time.&lt;br /&gt;
*Help one patron at a time. If there is a line, ask them if they need printing help, then help that group all at once.&lt;br /&gt;
*It&#039;s okay to not know. Look things up but don&#039;t refer someone somewhere unless you are &#039;&#039;&#039;100% certain&#039;&#039;&#039; that that is the right referral &lt;br /&gt;
*Communicate clearly with Circulation and Reference. Don&#039;t just send a patron to the other side, meet them and let the staff member know what the patron&#039;s inquiry is&lt;br /&gt;
*Break things down into simple steps. After 3 steps, most people get confused&lt;br /&gt;
*Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.&lt;br /&gt;
*Know when to refer. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don&#039;t be afraid to ask for help&lt;br /&gt;
&lt;br /&gt;
==Technical Support==&lt;br /&gt;
The information desk provides basic IT troubleshooting for patrons. This includes:&lt;br /&gt;
*Recovering lost iClickr ID&#039;s&lt;br /&gt;
*Microsoft Office support (Excel, Word, PowerPoint)&lt;br /&gt;
*Adobe Creative Suite (Final Cut Pro, Illustrator, Photoshop)&lt;br /&gt;
*Student Service Centre issues&lt;br /&gt;
*Connect support&lt;br /&gt;
&lt;br /&gt;
All of our IT support is at the &amp;quot;basic&amp;quot; level. If you are finding an issue is taking more than 5-10 minutes to troubleshoot, then it may be best to have that person contact IT. Our philosophy and approach is to build capacity in patrons by showing them how to do something, not just doing it for them. Break things down into simple steps and allow the patron time to complete them. This may require you leaving them and going back to the desk and checking in at a later point.&lt;br /&gt;
&lt;br /&gt;
==Pay for Print==&lt;br /&gt;
&#039;&#039;&#039;Before you begin…&#039;&#039;&#039; &lt;br /&gt;
Breathe. Take your time. If you’re calm, the patron will be calm, too. :)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Notes and Important Tidbits&#039;&#039;&#039;&lt;br /&gt;
*Notify patrons that the default is double-sided!&lt;br /&gt;
*If you are uploading to the web interface (aka payforprint.ubc.ca), you can now choose the duplex or single sided queues.&lt;br /&gt;
*Refunds are occurring in room 241 (Library Administration) Mon-Fri 9 am – 3:30 pm.&lt;br /&gt;
*If you are using Pay for Print from your laptop, you must select the library printers. If you don’t choose a library printer (a.k.a. a private printer) then the documents will automatically print (won’t hold the document) and charge the patron’s account&lt;br /&gt;
*For the card kiosk: patrons must activate their card first (aka put money via debit/credit online) before being able to add money. For guest cards, this isn’t an issue. Guests can add money onto their card right away.&lt;br /&gt;
If a student has a “carryover plan”, that money CANNOT be transferred to a UBC Card Plan (which is the account funds are deducted from for printing).&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Refunds:&#039;&#039;&#039;&lt;br /&gt;
* For printers: If printer has charged patron for print but documents did not come out, have them log in to their Pay for Print account to check if the amount was charged or if the print job failed. If the amount was charged, complete a Library refund form and ask them to visit Circulation right away for a refund.&lt;br /&gt;
* For the print card vendor: If the vendor gives a receipt that says “Value not added,” patrons can present this receipt to Circulation for a cash refund.&lt;br /&gt;
* It’s possible for patrons to have negative balances, if they had money from a first-year meal plan. Certain outlets can allow students to go into debt when purchasing food. The student must add enough money to wipe out the debt before they can print.&lt;br /&gt;
&#039;&#039;&#039;Registering a Guest Card:&#039;&#039;&#039;&lt;br /&gt;
# Log it to Pay For Print site with username &amp;amp; password from back of Guest Card&lt;br /&gt;
# Select “Add Money – Visitors”&lt;br /&gt;
# Log in again with guest username &amp;amp; password&lt;br /&gt;
# Register card – you can also change the password here&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Best Practices&#039;&#039;&#039;&lt;br /&gt;
*Do not recommend students get Guest Print Cards until ALL other options are exhausted: we should recommend students to link their Pay for Print to their Student Cards. Guest Print Cards for students are the last-resort option.&lt;br /&gt;
*For patron privacy, if you are getting patrons to log in using our desk computers, use private mode on the browser. Remember to close the window between sessions.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Troubleshooting:&#039;&#039;&#039;&lt;br /&gt;
Student/Staff cannot log-in with valid CWL credentials:&lt;br /&gt;
*Have you added .stu to the end of their CWL?&lt;br /&gt;
*Most likely, their EAD Account has not been created. (Example problem: invalid username/password ONLY at the pay for print portals.) Get them to change their password here EVEN IF THEIR ACCOUNT WAS CREATED RECENTLY. IT IS IMPORTANT TO CHANGE THEIR PASSWORD ON THE CWL SITE, NOT THE SSC.&lt;br /&gt;
*It is best NOT to send them to a “forgot your password” area because it will require additional security questions. Use the above link.&lt;br /&gt;
*Go to the UBC Card site and check that they have activated their account (do so by clicking on the “add funds” link on the right. If they need to activate their card, they need to load a minimum of $5.&lt;br /&gt;
*Note that UBC food services, Print Reload Machine (Ike’s Cafe, etc.) cannot add funds via cash if they do not activate it online first. Subsequent reloads can be done at a food service location.&lt;br /&gt;
*Still not working? Contact LSIT.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Pay for Print FAQs&#039;&#039;&#039;&lt;br /&gt;
&amp;lt;gallery&amp;gt;&lt;br /&gt;
File:Pay_for_Print_FAQ_-_One_Pager_2015.pdf&lt;br /&gt;
&amp;lt;/gallery&amp;gt;&lt;br /&gt;
&lt;br /&gt;
==Printing Troubleshooting==&lt;br /&gt;
&#039;&#039;&#039;Machine Info&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Type: ColorQube 9303&amp;lt;br /&amp;gt;&lt;br /&gt;
Serial Number: XNE128857&amp;lt;br /&amp;gt;&lt;br /&gt;
(Press the Machine Status button so see other machine information)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Contact Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Xerox UBC Help Line: 1-877-526-9243&amp;lt;br /&amp;gt;&lt;br /&gt;
Systems Help Desk: 604-822-6275 or library.systems@ubc.ca (during regular weekday office hours)&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services: 604-822-2854&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services should only be used as a back-up service.&lt;br /&gt;
&lt;br /&gt;
The Xerox UBC Help Line is dedicated to UBC only.&lt;br /&gt;
# Before you call Xerox, have the above serial number of the CLC printer (ColorQube 9303) ready.&lt;br /&gt;
# Jot down the name of the person who is helping you (this will come in handy later).&lt;br /&gt;
# Inform the phone representative of your issue.&lt;br /&gt;
# Double check that the location they have on file for our machine IS the Chapman Learning Commons, Level 3, Irving K. Barber Learning Centre.&lt;br /&gt;
# Before ending the call, request a ticket number. Each call Xerox receives is assigned a unique ticket number. This number may not be provided by the call centre unless it is requested. If you have any issues with obtaining a ticket number, please ask for the name of the representative you’re speaking to (if you don’t already know it).&lt;br /&gt;
# If you reported a malfunction with the printer in any way (see below for how to proceed with requests for supplies), inform library.systems@ubc.ca with the following:&amp;lt;br /&amp;gt;&lt;br /&gt;
    Your unique ticket number&lt;br /&gt;
    Date reported&lt;br /&gt;
    Time reported&lt;br /&gt;
    Reporter’s name (or follow up contact) – *please CC natalie.leung@ubc.ca on this email&lt;br /&gt;
    Brief description of the issue reported&lt;br /&gt;
&lt;br /&gt;
If you have requested supplies from Xerox, do not notify Library Systems (LSIT). Instead, just let natalie.leung@ubc.ca know.  However, if supplies are urgent and still have yet to arrive, we will then need to inform Systems of this issue.&lt;br /&gt;
&lt;br /&gt;
Notifying Library Systems will help them follow up on outstanding issues and get a better sense of the reliability of the equipment. It also provides them with specific ticket numbers so that may follow up with Xerox if there are outstanding issues.&lt;br /&gt;
&lt;br /&gt;
The Online Support Assistant Knowledge base is also a useful resource for troubleshooting.  Go to www.xerox.com and in the search box, type in the model number of the machine you want to find out about (ColorQube 9303).  When the page loads, you will see on the left hand side a box with information about your model and there will be a highlighted link saying “owners”.  Click on that link and you will bring up a short list that includes the word “support” – click on that and you can download the manual or go to the library of customer tips and other helpful things.&amp;lt;br /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Problem &amp;amp; Contacts&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
| Card Reader Issues  || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Problems with print server || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Out of Toner || Xerox Help Desk / Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Need more paper || Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Major printer jams/problems || Xerox Help Desk&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
==Dealing with Difficult Patrons==&lt;br /&gt;
&lt;br /&gt;
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Understanding the cause of anger&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:&lt;br /&gt;
*They are embarrassed that they don&#039;t know the answer&lt;br /&gt;
*They may have already been referred more than once and don&#039;t feel helped&lt;br /&gt;
*They have not left themselves enough time&lt;br /&gt;
*External factors: family, relationships, mental health&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Setting expectations&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Sometimes we can preempt frustration in patrons by setting very clear expectations. Let&#039;s say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online and at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone&#039;s work for them.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;What to do when someone is becoming frustrated or disrespectful&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Some important things to remember:&lt;br /&gt;
*Don&#039;t stare&lt;br /&gt;
*Avoid judgment&lt;br /&gt;
*Speak in a calm and clear voice&lt;br /&gt;
*Repeat lines of policies and avoid personal statements and judgments&lt;br /&gt;
*Confirm that you understand the problem and state what it is you can do to try and help&lt;br /&gt;
*Empathize with the patron&#039;s situation: &amp;quot;It sounds like you&#039;re quite frustrated that you can&#039;t get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:&lt;br /&gt;
&#039;I&#039;m very happy to assist you but if you&#039;re going to be disrespectful, I won&#039;t be able to help you.&#039;&lt;br /&gt;
&lt;br /&gt;
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else&#039;s safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.&lt;br /&gt;
&lt;br /&gt;
==Project Work==&lt;br /&gt;
In addition to your desk duties, you are expected to take on a piece of project work that helps support learning at UBC. Project work is tracked in your payroll and also something that you can do during &amp;quot;desk down time.&amp;quot; Projects could include writing a blog post, filming a video, running a workshop and any other creative ideas you may have. if you have any questions at all about project work, be sure to talk to your team lead, or Nick.&lt;br /&gt;
&lt;br /&gt;
A project lead is a returning CLCA who can help assist you in planning and executing your project work. They work with Nick to help communicate what project work possibilities exist and also share their expertise in a given area. You will have a chance to pick your own teams (numbers may need to be adjusted) and can rely on your whole project work team to collaborate, or work individually.&lt;br /&gt;
*Web Team (Saeid and David)- Learning Commons website, graphics, page updates, videos, infographics&lt;br /&gt;
*Communications (Team Lead: Vikram)- blogs, Twitter, Instagram, Contests&lt;br /&gt;
*Desk + Orientation (Team Lead: Umaima)- training, desk procedures, Stress Less for Exam Success&lt;br /&gt;
&lt;br /&gt;
==Safety==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Lock down Procedures&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[http://www.emergency.ubc.ca/videos/index.html This video] is one of those things you hope you never have to use, but good to know should an emergency arise. Watch it both in light of you as a student as well as a student leader working at the desk. It’s a quick short minute clip. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reporting an Injury&#039;&#039;&#039;&lt;br /&gt;
Any event involving injury to a person or damage to property, or with the potential to do so, must be reported to Workplace Health Services within 24 hours of occurrence.&lt;br /&gt;
The [https://www.hse2.ubc.ca/consdata/incident_accident/public_page.php UBC Faculty and Staff Incident/Accident Report form] must be completed for every incident or accident, even if no injuries were sustained.&lt;br /&gt;
&lt;br /&gt;
==FAQ==&lt;br /&gt;
&#039;&#039;&#039;Technology&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Away from campus, but want to do some scholarly research?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
You no longer have to set up myVPN to access UBC Library resources off campus! Simply login with your CWL when prompted and the wealth of UBC Library resources are yours.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Need to make your files into a PDF?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If you have a word document, click on Save As and choose the format “PDF.”&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where are the scanners in IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
There are 6 scanners in the Chapman Learning Commons connected to all the Mac stations in the heritage core. There is also 2 PC scanning stations (1 is a large format scanner) in the Music, Art &amp;amp; Architecture section of Irving on the 3rd floor.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;I keep saving a file on one of the Macs and I can’t find it. What do I do?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Mac%20Downloads%20and%20Documents%20Folders/macfolders.png&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Are there computers somewhere that have 3.5 inch floppy drives?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. The computers in the bookstacks on levels 3 &amp;amp; 4 of IKBLC have floppy drives.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;How do I log on to the library workstations if CWL is down?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If the CWL is down, you can still login using your library barcode and PIN.  The barcode is located on the back their UBCcard/ alumni card or affiliate card.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;General Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
&#039;&#039;Need to book a Study Room?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Go through the steps on the [http://elred.library.ubc.ca/mrbs/web/day.php?day=04&amp;amp;month=01&amp;amp;year=2016&amp;amp;area=10&amp;amp;room=45 Library Room Booking page].&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Want to return books after hours but not sure when?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Book%20Return/index.html Diagram of where it is located]&amp;lt;br /&amp;gt;&lt;br /&gt;
Note that it is locked when the bookstacks are open and unlocked when they are closed. This is so people will use the main drop off area when it is open.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Having trouble with Refworks?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Visit the reference desk:  [http://barber.library.ubc.ca/ hours of operation]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Not a UBC student? Want to access the internet?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Select the “ubcvisitor” network.  This network allows access to UBC’s network simply by providing your email address and agreeing to UBC’s terms of service.&lt;br /&gt;
Please note that access to the ubcvisitor network does not grant access to library indexes and databases. You need to login to a library workstation for this. Visitors can pick up a guest login ID from the circulation desk.  &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Payphone?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Payphone/phonelocation.jpg&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a change machine in Barber?  Where can I get change?&#039;&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes.  A change machine is located just outside the heritage core of the Chapman Learning Commons by the main doors to the Heritage Core&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a paper cutter in IKBLC that I can use?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, there is one located in the Chapman Learning Commons next to the print station.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;What is my library barcode and PIN?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
A patrons’ library barcode is located on the back of their UBCcard and begins with 29424. If you’ve forgotten your PIN it can be reset at the Circulation Desk. If the Circulation Desk is closed, it can be reset online [http://ilsauth.library.ubc.ca/login/forgot.php here]. Please note it can take up to half an hour for the change to be processed.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I renew a book when none of the UBC libraries are open?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. Assuming there have been no recalls on the loaned item and it is not a reserve item, you can renew it at library.ubc.ca.  Look for “Renew Books (login)” under “My Account” on the main page.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I drop off a book I loaned from a different UBC library at IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, as long as the book is not a reserve or interlibrary loan item, you can return any book borrowed from a UBC Library branch to the IKBLC book return.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where can I find resources for mature students (undergrads enrolled in a second degree)?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Refer them to the Welcome Center at Brock Hall. Mature student information is located [http://you.ubc.ca/admissions/mature-students/ here]. For more information on the eligibility of students, check out the [http://www.housing.ubc.ca/apply-info/eligibility Housing and Hospitality Services website]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can you watch my bag for me?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
As a rule, we don’t look after other peoples’ things at the desk. It’s an extra responsibility, can be problematic if we have to leave the desk, and can make things kind of cluttered. Just wanted to let everyone know in case it comes up.&lt;br /&gt;
&lt;br /&gt;
==History==&lt;br /&gt;
While working at the desk, we often get patrons who will stay and chat for a while about how different the new building is from the old Main Library that used to occupy this space. Others often ask specific questions about the historical core of IKBLC (e.g., How old is it? What are the stained glass windows about?). In any case, it always helps to know a thing or two about the history of Main Library and the IKBLC.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Key Dates on the Chapman Learning Commons and Irving K. Barber Learning Centre:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
1908: The University of British Columbia was established&lt;br /&gt;
1922: The University of British Columbia moves to Point Grey  as a result of the Great Trek of 1922.&lt;br /&gt;
1925: The Historical Core of the Building (where the Learning Commons is now housed) was built. At the time, it was the”Library’s main study room,” and students often nicknamed it King John’s Castle  after the university’s first Librarian, John Riddington.&lt;br /&gt;
2002: The Chapman Learning Commons opens in the Heritage Core.&lt;br /&gt;
2008:  Irving K. Barber Library (IKBLC) is open to students; hence, the Chapman Learning Commons re-opens as a part of IKBLC.&lt;br /&gt;
Want a more in-depth look of the history? Click on these links :&lt;br /&gt;
The History of the Library and Chapman Learning Commons&lt;br /&gt;
 &lt;br /&gt;
Quirky Facts on the Architecture of the Chapman Learning Commons and Irving K. Barber Learning Centre:&lt;br /&gt;
&lt;br /&gt;
* The Heritage core was built by architects Sharp and Thompson in a Tudor-era/ Gothic style.&lt;br /&gt;
* The stained glass windows in the Chapman Learning Commons represent the ” Canadian and British universities of the time.”&lt;br /&gt;
* The stained glass windows on the West side of the building (named the Golden Jubilee Memorial Windows) represent the original provinces of Canada.&lt;br /&gt;
* Both Chapman Learning Commons and the Riddington Room are often referred to as the “Harry Potter Room,” with the latter frequently nicknamed “Dumbledore’s Office.”&lt;br /&gt;
&lt;br /&gt;
Quick Note on the Donors and Supporters of the CLC and IKBLC:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who was Irving K. Barber?&#039;&#039;&#039;&lt;br /&gt;
Dr. Irving K. Barber was the principal donor for the Irving K. Barber Learning Centre with a donation of $20 million dollars. His main goal for the Centre was to create a facility “dedicated to the intellectual, social, cultural and economic development of the people of British Columbia and beyond.” In addition to being  an alum of the Forestry faculty and the founder of renown Slocan Forest Products Limited, he was a great philanthropist. Other projects include a $10 million donation to UBC Okanagan for the establishment of the Irving K Barber School of Arts and Sciences. He unfortunately passed away April 13th, 2012 but was survived by his wife and their descendants.&lt;br /&gt;
For more information on his fascinating life, click on this biography and this short article by the Province.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who are Kay and Lloyd Chapman?&#039;&#039;&#039;&lt;br /&gt;
As the name may hint, Mrs. Kay Scott and Dr. Lloyd Chapman (deceased) are the main benefactors of the Chapman Learning Commons. They both are alumni of the University of British Columbia (UBC) and were both long time supporters of UBC libraries’ most innovative and avant garde projects, through generous yearly contributions. They eventually decided to take their support and provided funds for the Chapman Learning Commons to be built. Their goal, in their words, was to create a space whereby people could learn whilst “they are engaged in discussion, sharing ideas and insights with one another.”&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389850</id>
		<title>Sandbox:Chapman Learning Commons Assistant Orientation</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389850"/>
		<updated>2016-01-15T17:07:56Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Pay for Print */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Introduction==&lt;br /&gt;
&lt;br /&gt;
Welcome to your role at the Chapman Learning Commons! As a student staff member, you&#039;ll be working through a branch of UBC Library and Student Development. Your role at the desk is a critical touch point for students, staff, faculty and community patrons at UBC. There is a lot to know but we hope that this resource, along with the in person professional support, will make your time at the Learning Commons an enriching one.&lt;br /&gt;
&lt;br /&gt;
==Position Description==&lt;br /&gt;
The Chapman Learning Commons (CLC) is located within the Irving K. Barber Learning Centre (IKBLC) and provides a welcoming learning environment, academic support and basic computing assistance for students, faculty, staff and community members. We are looking for academically successful students with strong IT skills to join our Chapman Learning Commons Assistant program. As a CLC Assistant, you will: &lt;br /&gt;
*Work at the IKBLC Information Desk, educating and informing users about learning technologies that support student academic success, as well as directing users to IKBLC services and resources &lt;br /&gt;
*Foster a friendly, informative, welcoming, and learning-centered environment for undergraduate and graduate students, faculty, staff and community users &lt;br /&gt;
*Provide computing assistance and technical troubleshooting with PC and MAC multimedia workstations in the Learning Commons, including support with printing, scanning, and multimedia software &lt;br /&gt;
*Provide basic technical support for Library-related IT issues, such wireless printing, and refer users to our Systems Help Desk where appropriate &lt;br /&gt;
*Provide basic AV support for Learning Commons workshops, referring to the Learning Centre AV Technician as appropriate &lt;br /&gt;
*Provide basic support for Digital Media Rooms, including connecting peripherals and troubleshooting technical issues&lt;br /&gt;
*Circulate equipment available in the Chapman Learning Commons, including camcorders, LCD projectors, laptops, chargers and more&lt;br /&gt;
*Be familiar with learning support services available in the Learning Commons, including the Writing Centre, AMS Tutoring, Coaches Corner, Thunderstudy and learning support workshops and refer users accordingly &lt;br /&gt;
*Be familiar with Library support services available in the IKBLC and refer users accordingly &lt;br /&gt;
*Assist with Learning Commons (learningcommons.ubc.ca) website projects and other online initiatives, as required &lt;br /&gt;
*Assist with basic operations of the Learning Commons, including opening/locking doors for workshops and events, notifying full-time staff of building or security issues, and tidying computer workstations/study tables as needed &lt;br /&gt;
*Participate in the CLC Assistant training program and ongoing learning opportunities, including bi-weekly staff meetings&lt;br /&gt;
&lt;br /&gt;
Supervision is provided by two Chapman Learning Commons staff members to provide a supportive and learning-focused work environment.&lt;br /&gt;
If you have any questions about the posting, please email Nick Thornton at nick.thornton@ubc.ca&lt;br /&gt;
&lt;br /&gt;
==Expectations and Performance==&lt;br /&gt;
&lt;br /&gt;
CLCAs must demonstrate excellent attendance and participation throughout the academic year. All absences must be communicated in advance or as soon as possible. The Learning Commons follows a ‘three strikes’ rule- which includes a verbal warning, followed by a written warning, and if it merits: a conversation around suitability for the role. Every CLCA will complete a performance review and have a chance to review their goals and growth in the role.&lt;br /&gt;
&lt;br /&gt;
*Attend and be on time for every shift. On time means that you are at the desk and ready to work when your shift starts, not arriving &lt;br /&gt;
*Attend and be on time for every CLCA meeting- absences must be communicated to supervisor well BEFORE the meeting&lt;br /&gt;
*Legitimate absences include: medical or family emergency, transit delays, weather delays, exams. Absences due to scheduling conflicts, study groups, etc are not permitted&lt;br /&gt;
*Participate thoughtfully in ongoing training and professional development&lt;br /&gt;
&lt;br /&gt;
==Administrative Details==&lt;br /&gt;
Natalie, our Program Assistant, will be your main point of contact for the administrative details of your job. Natalie oversees payroll, scheduling, as well as a host of other duties that keep the desk and CLC running smoothly.&lt;br /&gt;
&lt;br /&gt;
===Payroll===&lt;br /&gt;
Natalie will send out reminders of when payroll is due. Make sure to track your hours accurately!&lt;br /&gt;
*You may not exceed 10 hours per week, or 20 hours in a pay period.&lt;br /&gt;
*Project time done while on shift can only be tracked once: do not &amp;quot;double dip&amp;quot; and record project work hours done while on the desk. Only project work done off of the desk should be logged.&lt;br /&gt;
*There is no off-cycle payroll so have your hours in on time! You may need to project ahead hours in order to meet the deadline&lt;br /&gt;
&lt;br /&gt;
===Shift Swaps===&lt;br /&gt;
Shift swaps are allowed but must follow the following guidelines:&lt;br /&gt;
*&amp;quot;Like for Like&amp;quot;- this means that if you need to switch a four hour shift, you have to find someone else to switch for a four hour period&lt;br /&gt;
*3+ way shift swaps are messy. Avoid if at all possible.&lt;br /&gt;
*You are in charge of your shift swaps, not Natalie&lt;br /&gt;
*Make the changes in the Google Doc, highlight them and email Natalie.&lt;br /&gt;
&lt;br /&gt;
===Leave Requests===&lt;br /&gt;
Occasionally, CLCAs request time off, usually during December or Reading Week. Here are the guidelines:&lt;br /&gt;
*You must submit a detailed leave request to Natalie (cc Nick)&lt;br /&gt;
*It is a request. Do not book tickets until you have confirmation from your supervisors&lt;br /&gt;
*Be fair. If you are taking a week off around the winter break, make sure you are available to work during Reading Week&lt;br /&gt;
*Leave requests are first come, first serve and not guaranteed&lt;br /&gt;
*Leave is not paid&lt;br /&gt;
&lt;br /&gt;
==Professional Communication==&lt;br /&gt;
As a paraprofessional staff member at UBC, communicating professionally is one of the skills you will practice and gain throughout your role. Some important things to remember:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Email:&#039;&#039;&#039;&lt;br /&gt;
*Always have a clear subject line like: &amp;quot;Shift Swap&amp;quot; or &amp;quot;Request for Leave&amp;quot;&lt;br /&gt;
*Use professional language. A good rule to follow is to match the tone of the email you received.&lt;br /&gt;
*Include only the necessary information. Be clear and concise. Know that yours is not the only email that person will receive&lt;br /&gt;
*Include a signature at the end: (example: Justin Trudeau, Chapman Learning Commons Assistant)&lt;br /&gt;
*Know when something might be too complicated for an email and perhaps request a meeting instead, or make a phone call&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Submitting tickets:&#039;&#039;&#039; make sure to submit to Library System IT Help Desk (LSIT) through the clc.assistants@ubc.ca account. Include the workstation number, time and date, issue and your name. Without that information, LSIT will not be able to assist or follow up&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Phone:&#039;&#039;&#039; Answer politely with &amp;quot;Hello, Chapman Learning Commons, (your name) speaking, how can I help you?&amp;quot; Don&#039;t just answer with &amp;quot;Hello.&amp;quot; or &amp;quot;Hi.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;In-person:&#039;&#039;&#039;&lt;br /&gt;
*Smile and be welcoming&lt;br /&gt;
*Make eye contact&lt;br /&gt;
*Ask good follow up questions&lt;br /&gt;
*Focus on the task at hand&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who to contact and for what:&#039;&#039;&#039;&lt;br /&gt;
*Nick Thornton: Performance concerns, safety, training, professional development, procedures, questions or concerns about the role, leave requests, one-on-ones, performance reviews&lt;br /&gt;
*Julie Mitchell: Library policies and procedures, immediate concerns if Nick is not available.&lt;br /&gt;
*Natalie Leung: Desk Scheduling, Shift swaps, late or missed shifts (cc: Nick), Dodson and Lillooet Booking, Desk supplies re-ordering, help with submitting tickets, signage (Physical and Digital), pay roll&lt;br /&gt;
&lt;br /&gt;
==Desk Policies==&lt;br /&gt;
 &lt;br /&gt;
1. There is no eating of food behind the desk of any sort. This includes gum. Water bottles and coffee are allowed but it helps us keep the space looking professional if they are kept somewhat out of view.&lt;br /&gt;
&lt;br /&gt;
2. The desk (including the Circ side) are staff only. Our desk computers swivel around so we can show patrons things without them coming behind the desk.&lt;br /&gt;
&lt;br /&gt;
3. Report any injuries or damage immediately. The supervisor of the injured employee must click on the orange button entitled, “Report an Accident or Incident” on the RMS website.&lt;br /&gt;
&lt;br /&gt;
4. Alert the desk &#039;&#039;and&#039;&#039; your supervisor if you are running late for a shift.&lt;br /&gt;
&lt;br /&gt;
5. Do not wear headphones at the desk.&lt;br /&gt;
&lt;br /&gt;
6. Do not store items for patrons behind the desk. We cannot promise to pass something to someone else, nor keep someone’s bag, etc for later pick up. No exceptions.&lt;br /&gt;
&lt;br /&gt;
7. We cannot charge patron’s phones or other devices at the desk–they need to check out the charger and charge them on their own.&lt;br /&gt;
&lt;br /&gt;
8. When you let patrons into the Dodson or Lillooet rooms, make sure you pass them a room checklist.&lt;br /&gt;
&lt;br /&gt;
9. Please keep friend visits at the desk to a minimum. If you are visiting with friends you do not look available to help other patrons.  Also, if you have time to visit with friends while on shift, you have time to be doing project work. Remember DDT = PPT (Desk Down Time = Perfect Project Time).&lt;br /&gt;
&lt;br /&gt;
10. We do not email patrons for any reason. If a patron asks to be contacted for anything, please remind them that they can come back to the desk to check but that we don&#039;t contact patrons from our desk. If they have questions, please feel free to offer them Nick or Julie&#039;s business card (located in left hand cabinet under the desk)&lt;br /&gt;
&lt;br /&gt;
==Opening Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please watch the [https://www.youtube.com/watch?v=UoFZGVlX7Lc Opening Shift Procedures video] first:&#039;&#039;&#039; &lt;br /&gt;
*Meet UBC security at the doors on the 2nd level to be let in to the heritage core of the building. If security is not present, feel free to call them (604-822-2222) or use the blue phones located in the building&lt;br /&gt;
*Retrieve lanyard from Room 203 (accessible via student card)&lt;br /&gt;
*Turn on Heritage Core lights, located by stairs, as well as the lamps beside the Macs&lt;br /&gt;
*Check if Dodson and Lillooet Rooms are locked and/or if there are any problems&lt;br /&gt;
*Open all glass entry doors (middle doors have heat-activated handles) (Note: the heat-activated handles are currently out of order and the door will be locked via chain instead. Unlock the chain and give it to security for now)&lt;br /&gt;
*Turn on desk lights (located near circulation gate)&lt;br /&gt;
*Set up the desk and prepare for the day: Plug in Phone, Plug-in iClicker Base Unit, Unlock Master Locks on Cabinets, Unlock Credenza, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Check Tutoring and Coaching pavilions; check if doors to pavilions are locked, check that open/closed sign is correct and any stray furniture is returned &lt;br /&gt;
*Fill printer with paper and ink (if necessary), also check the printer on Level 2&lt;br /&gt;
*Check stock of publications in large stands and in desk drawer. Email Natalie (natalie.leung@ubc.ca) if any are running low&lt;br /&gt;
*See shift checklist procedures&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Shift Checklist&#039;&#039;&#039;&lt;br /&gt;
*Log-on to computers using your CWL login&lt;br /&gt;
*Log into Voyager on the staff PC&lt;br /&gt;
*Check the clc.assistants@ubc.ca email account for new and outstanding messages (via [http://www.mail.ubc.ca UBC Mail])&lt;br /&gt;
*Log-on to Desk Tracker (see the Desk Tracker section [https://blogs.ubc.ca/commons/training/new-opening-shift/ here])&lt;br /&gt;
*Check CLC Blog for new posts&lt;br /&gt;
*Check the [http://learningcommons.ubc.ca/ Learning Commons], [http://www.library.ubc.ca/ UBC Library] and [http://bulletins.it.ubc.ca/ UBC IT Bulletins] websites for news and updates&lt;br /&gt;
*Check Voicemail if red light is on phone (Password: 19611961#)&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked if not in use&lt;br /&gt;
*When not helping patrons, work on project work&lt;br /&gt;
*Be sure to post any news and updates to blog&lt;br /&gt;
*Smile and be welcoming!&lt;br /&gt;
&lt;br /&gt;
==On Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=sc6EyJbTo_0 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Rounds Checklist&#039;&#039;&lt;br /&gt;
===== Dodson/Lillooet rooms =====&lt;br /&gt;
*Locked&lt;br /&gt;
*No catering left (Call Wescadia if catering equipment is left behind; Number is in [https://blogs.ubc.ca/commons/ubc-contact-list/ Contact List])&lt;br /&gt;
*Windows closed&lt;br /&gt;
===== Heritage Core =====&lt;br /&gt;
*Check that furniture arrangement is proper&lt;br /&gt;
*Check and refill printer supplies as needed  (remember to check the 2nd level printer as well)&lt;br /&gt;
*Ensure that exits are clear&lt;br /&gt;
===== Qualicum Room =====&lt;br /&gt;
*Furniture check&lt;br /&gt;
*Check Writing Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
*Check Coaching Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
===== Desk =====&lt;br /&gt;
*Print card machine working?&lt;br /&gt;
*Change machine working?&lt;br /&gt;
*Check staff webmail&lt;br /&gt;
*All questions entered into DeskTracker&lt;br /&gt;
*Check publication stand and clean up if messy&lt;br /&gt;
*Check Digital Media Rooms for cleanliness&lt;br /&gt;
&lt;br /&gt;
==Closing Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=BhdzxzUFN4g this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
The most important thing to remember about closing is to properly lock and secure all cabinets and return the keys to their respective places.&lt;br /&gt;
&lt;br /&gt;
===== 45 minutes prior to closing time =====&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked (if not in use). If rooms have not been tidied by last users, inform Natalie (natalie.leung@ubc.ca)&lt;br /&gt;
*Check Tutoring and Coaching pavilions to ensure all furniture is present and doors are locked&lt;br /&gt;
*Check both 3rd and 2nd floor printers for paper. Refill if necessary.&lt;br /&gt;
&lt;br /&gt;
===== 30 minutes prior to closing =====&lt;br /&gt;
*Discharge all equipment that has been returned. This ensures there are no accidental overnight fines&lt;br /&gt;
*Empty recycling by the printer&lt;br /&gt;
&lt;br /&gt;
===== 10 minutes prior to closing =====&lt;br /&gt;
*Lock up everything on the desk in the cabinets: Phone, Clicker Base Unit, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Place the Master Padlocks on the Equipment Lending cabinet and the Technology cabinet&lt;br /&gt;
*Tidy up the Learning Commons (push in all unused chairs, turn off unused lamps, etc.)&lt;br /&gt;
*Bring the large standing CLC banner in front of the main doors inside the Learning Commons&lt;br /&gt;
&lt;br /&gt;
===== 5 minutes prior to closing =====&lt;br /&gt;
*Turn lights off above desk, straighten chairs, and ensure all valuable items are locked in the credenza.&lt;br /&gt;
 &lt;br /&gt;
===== After closing =====&lt;br /&gt;
*Go downstairs and hang up the lanyard in Room 203 (next to the in and out whiteboard)&lt;br /&gt;
*Check in with security before you leave just to double check that they know the CLC desk is now closed. The heritage core remains open until 1am&lt;br /&gt;
&lt;br /&gt;
==Equipment Lending==&lt;br /&gt;
&#039;&#039;&#039;Please start by reviewing [https://www.youtube.com/watch?v=u1UcVWOu2X8 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Borrowing Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk&lt;br /&gt;
*If they are asking for equipment, ensure you know exactly what they need (i.e. iPhone 4 vs. iPhone 5 charger, VGA vs HDMI dongle)&lt;br /&gt;
*If patron is asking to borrow a laptop, video camera, tripod, or LCD projector, ask if they have signed a waiver before | If they have not, ask them to sign the waiver while you grab the equipment&lt;br /&gt;
*Retrieve the equipment they require, and ensure ALL pieces are present | If the equipment comes with a checklist, go through the checklist with the patron&lt;br /&gt;
*Before scanning out equipment, ensure that the patron matches the photo on their UBC ID card, and if they had to fill out a waiver, ensure all sections are filled out correctly before placing it in the Lending Form tray&lt;br /&gt;
*In Voyager, scan the patrons UBC card | If they are borrowing a laptop, video camera, tripod, or LCD project and they said they have already filled out a waiver, confirm that they are approved to do so in the “Notes” section of Voyager&lt;br /&gt;
*Before scanning the bag the item is in, confirm the barcodes on the item and the bag are identical, then scan the bag (or item)&lt;br /&gt;
*Once all items are scanned, hand the loan slip to the patron, and tell them when the item is due back&lt;br /&gt;
*If the item has a bag, place the bag on the back counter behind the desk so it is easy to visually tell how much equipment is out on loan&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Returning Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk, and ask them to wait at the desk while you discharge the item&lt;br /&gt;
*Ask them if they had any problems with the item they borrowed | If there was an issue, be sure to let Clare know&lt;br /&gt;
*Inspect the equipment and ensure that ALL parts of the item are there – be sure to check the item’s checklist if it has one&lt;br /&gt;
*Scan the barcode of the item twice in Voyager so that the status goes from “Discharged” to “Browse”&lt;br /&gt;
*If the patron has any fines, be sure to let them know how much the fines are | If the patron has an issue with any of the fines, let them know they can appeal the fines by filling in an appeal form at the Circulation Desk, and be sure to jot down all details of the interaction: Patron’s ID number, time and circumstances of the late return, barcode of the item and e-mail these details to Julie or Nick&lt;br /&gt;
*Return the item to the equipment cabinet | If a laptop is returned, make sure to “ghost” it and give it to the Circulation Desk to charge&lt;br /&gt;
*If an item is damaged, write a note and put it on Natalie&#039;s desk. A follow up email is also helpful. &lt;br /&gt;
*&#039;&#039;&#039;Do not put sticky notes at the desk or in the cupboards!&#039;&#039;&#039; &lt;br /&gt;
*For detailed equipment lending procedures for select items, please refer to [http://blogs.ubc.ca/commons/equipment-lending/new-acc-equipment-lending-procedures/ this].&lt;br /&gt;
 &lt;br /&gt;
&#039;&#039;&#039;Equipment Loans Chart&#039;&#039;&#039;&lt;br /&gt;
If you are unsure of when an item needs to be due back, refer to the chart at the desk that lists all the equipment we loan, and details who it can be lent to, the loan period, and fine rates. Remember that items are due back a half hour before closing.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;CLCAs Borrowing Equipment&#039;&#039;&#039;&lt;br /&gt;
As a UBC student, you are absolutely welcome to borrow the equipment that the CLC offers, during the hours we are open. Please just remember to keep the following in mind:&lt;br /&gt;
*Loan out the equipment properly- with your UBC Card. Do not just grab the piece of equipment you need&lt;br /&gt;
*Only loan out equipment during our operational hours&lt;br /&gt;
*Use your judgement. If there is only one MacBook Pro charger left and you loan it out for a full four hours while you&#039;re at the desk, then it is unavailable for others to use&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Important Notes&#039;&#039;&#039;&lt;br /&gt;
*When Loaning out scissors, ask the patron if they are using them at the desk or away from the desk. If they just need to use them at the desk, you do not need to scan the scissors out in Voyager&lt;br /&gt;
*Items given out freely / without ID: Scrap Paper &amp;amp; Golf Pencils&lt;br /&gt;
*Items we do not have / give out: Earplugs &amp;amp; Pens&lt;br /&gt;
*Patrons can check out the bookstore vending machine, across the Qualicum Room (near the Print Vendor Card Machines, should they have any additional stationary needs)&lt;br /&gt;
&lt;br /&gt;
==Circulation vs Reference==&lt;br /&gt;
&#039;&#039;&#039;Circulation&#039;&#039;&#039;- staffed by CUPE professionals who handle loans, overdues, fines, fine appeals, and other basic library support&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reference&#039;&#039;&#039;- staffed by librarians (who are faculty at UBC) who are subject specialists. The reference desk at Irving is the Music, Art and Architecture Library. For a complete list of those librarians please see here: http://directory.library.ubc.ca/people/subjectlibrarians/People.division_id:53&lt;br /&gt;
&lt;br /&gt;
==iPad Users==&lt;br /&gt;
Please note only the Writing Centre, Thunderstudy, Peer Academic Coaches and Science Peer Academic Coaches are authorized to use the iPads. Remember to properly charge/discharge iPads in Voyager. A list of the users who have signed an iPad User Agreement can be found on the inside door of the far right credenza. A coach/tutor can only borrow an iPad if they are on the list. No exceptions will be made.&lt;br /&gt;
&lt;br /&gt;
==Customer Service==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=Wi9JjXow7yk this video]:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Main points:&#039;&#039;&#039;&lt;br /&gt;
*Be clear, calm, and concise&lt;br /&gt;
*Be aware of what is going on around you.&lt;br /&gt;
*Greet patrons as they come to the desk&lt;br /&gt;
*If someone looks lost, they probably are- ask them if they need assistance&lt;br /&gt;
*Do one thing at a time.&lt;br /&gt;
*Help one patron at a time. If there is a line, ask them if they need printing help, then help that group all at once.&lt;br /&gt;
*It&#039;s okay to not know. Look things up but don&#039;t refer someone somewhere unless you are &#039;&#039;&#039;100% certain&#039;&#039;&#039; that that is the right referral &lt;br /&gt;
*Communicate clearly with Circulation and Reference. Don&#039;t just send a patron to the other side, meet them and let the staff member know what the patron&#039;s inquiry is&lt;br /&gt;
*Break things down into simple steps. After 3 steps, most people get confused&lt;br /&gt;
*Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.&lt;br /&gt;
*Know when to refer. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don&#039;t be afraid to ask for help&lt;br /&gt;
&lt;br /&gt;
==Technical Support==&lt;br /&gt;
The information desk provides basic IT troubleshooting for patrons. This includes:&lt;br /&gt;
*Recovering lost iClickr ID&#039;s&lt;br /&gt;
*Microsoft Office support (Excel, Word, PowerPoint)&lt;br /&gt;
*Adobe Creative Suite (Final Cut Pro, Illustrator, Photoshop)&lt;br /&gt;
*Student Service Centre issues&lt;br /&gt;
*Connect support&lt;br /&gt;
&lt;br /&gt;
All of our IT support is at the &amp;quot;basic&amp;quot; level. If you are finding an issue is taking more than 5-10 minutes to troubleshoot, then it may be best to have that person contact IT. Our philosophy and approach is to build capacity in patrons by showing them how to do something, not just doing it for them. Break things down into simple steps and allow the patron time to complete them. This may require you leaving them and going back to the desk and checking in at a later point.&lt;br /&gt;
&lt;br /&gt;
==Pay for Print==&lt;br /&gt;
&#039;&#039;&#039;Before you begin…&#039;&#039;&#039; &lt;br /&gt;
Breathe. Take your time. If you’re calm, the patron will be calm, too. :)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Notes and Important Tidbits&#039;&#039;&#039;&lt;br /&gt;
*Notify patrons that the default is double-sided!&lt;br /&gt;
*If you are uploading to the web interface (aka payforprint.ubc.ca), you can now choose the duplex or single sided queues.&lt;br /&gt;
*Refunds are occurring in room 241 (Library Administration) Mon-Fri 9 am – 3:30 pm.&lt;br /&gt;
*If you are using Pay for Print from your laptop, you must select the library printers. If you don’t choose a library printer (a.k.a. a private printer) then the documents will automatically print (won’t hold the document) and charge the patron’s account&lt;br /&gt;
*For the card kiosk: patrons must activate their card first (aka put money via debit/credit online) before being able to add money. For guest cards, this isn’t an issue. Guests can add money onto their card right away.&lt;br /&gt;
If a student has a “carryover plan”, that money CANNOT be transferred to a UBC Card Plan (which is the account funds are deducted from for printing).&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Refunds:&#039;&#039;&#039;&lt;br /&gt;
* For printers: If printer has charged patron for print but documents did not come out, have them log in to their Pay for Print account to check if the amount was charged or if the print job failed. If the amount was charged, complete a Library refund form and ask them to visit Circulation right away for a refund.&lt;br /&gt;
* For the print card vendor: If the vendor gives a receipt that says “Value not added,” patrons can present this receipt to Circulation for a cash refund.&lt;br /&gt;
* It’s possible for patrons to have negative balances, if they had money from a first-year meal plan. Certain outlets can allow students to go into debt when purchasing food. The student must add enough money to wipe out the debt before they can print.&lt;br /&gt;
&#039;&#039;&#039;Registering a Guest Card:&#039;&#039;&#039;&lt;br /&gt;
# Log it to Pay For Print site with username &amp;amp; password from back of Guest Card&lt;br /&gt;
# Select “Add Money – Visitors”&lt;br /&gt;
# Log in again with guest username &amp;amp; password&lt;br /&gt;
# Register card – you can also change the password here&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Best Practices&#039;&#039;&#039;&lt;br /&gt;
*Do not recommend students get Guest Print Cards until ALL other options are exhausted: we should recommend students to link their Pay for Print to their Student Cards. Guest Print Cards for students are the last-resort option.&lt;br /&gt;
*For patron privacy, if you are getting patrons to log in using our desk computers, use private mode on the browser. Remember to close the window between sessions.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Troubleshooting:&#039;&#039;&#039;&lt;br /&gt;
Student/Staff cannot log-in with valid CWL credentials:&lt;br /&gt;
*Have you added .stu to the end of their CWL?&lt;br /&gt;
*Most likely, their EAD Account has not been created. (Example problem: invalid username/password ONLY at the pay for print portals.) Get them to change their password here EVEN IF THEIR ACCOUNT WAS CREATED RECENTLY. IT IS IMPORTANT TO CHANGE THEIR PASSWORD ON THE CWL SITE, NOT THE SSC.&lt;br /&gt;
*It is best NOT to send them to a “forgot your password” area because it will require additional security questions. Use the above link.&lt;br /&gt;
*Go to the UBC Card site and check that they have activated their account (do so by clicking on the “add funds” link on the right. If they need to activate their card, they need to load a minimum of $5.&lt;br /&gt;
*Note that UBC food services, Print Reload Machine (Ike’s Cafe, etc.) cannot add funds via cash if they do not activate it online first. Subsequent reloads can be done at a food service location.&lt;br /&gt;
*Still not working? Contact LSIT.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Pay for Print FAQs&#039;&#039;&#039;&lt;br /&gt;
&amp;lt;gallery&amp;gt;&lt;br /&gt;
File:Pay_for_Print_FAQ_-_One_Pager_2015.pdf|Click on file to view most frequently asked questions on Pay for Print.&lt;br /&gt;
&amp;lt;/gallery&amp;gt;&lt;br /&gt;
&lt;br /&gt;
==Printing Troubleshooting==&lt;br /&gt;
&#039;&#039;&#039;Machine Info&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Type: ColorQube 9303&amp;lt;br /&amp;gt;&lt;br /&gt;
Serial Number: XNE128857&amp;lt;br /&amp;gt;&lt;br /&gt;
(Press the Machine Status button so see other machine information)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Contact Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Xerox UBC Help Line: 1-877-526-9243&amp;lt;br /&amp;gt;&lt;br /&gt;
Systems Help Desk: 604-822-6275 or library.systems@ubc.ca (during regular weekday office hours)&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services: 604-822-2854&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services should only be used as a back-up service.&lt;br /&gt;
&lt;br /&gt;
The Xerox UBC Help Line is dedicated to UBC only.&lt;br /&gt;
# Before you call Xerox, have the above serial number of the CLC printer (ColorQube 9303) ready.&lt;br /&gt;
# Jot down the name of the person who is helping you (this will come in handy later).&lt;br /&gt;
# Inform the phone representative of your issue.&lt;br /&gt;
# Double check that the location they have on file for our machine IS the Chapman Learning Commons, Level 3, Irving K. Barber Learning Centre.&lt;br /&gt;
# Before ending the call, request a ticket number. Each call Xerox receives is assigned a unique ticket number. This number may not be provided by the call centre unless it is requested. If you have any issues with obtaining a ticket number, please ask for the name of the representative you’re speaking to (if you don’t already know it).&lt;br /&gt;
# If you reported a malfunction with the printer in any way (see below for how to proceed with requests for supplies), inform library.systems@ubc.ca with the following:&amp;lt;br /&amp;gt;&lt;br /&gt;
    Your unique ticket number&lt;br /&gt;
    Date reported&lt;br /&gt;
    Time reported&lt;br /&gt;
    Reporter’s name (or follow up contact) – *please CC natalie.leung@ubc.ca on this email&lt;br /&gt;
    Brief description of the issue reported&lt;br /&gt;
&lt;br /&gt;
If you have requested supplies from Xerox, do not notify Library Systems (LSIT). Instead, just let natalie.leung@ubc.ca know.  However, if supplies are urgent and still have yet to arrive, we will then need to inform Systems of this issue.&lt;br /&gt;
&lt;br /&gt;
Notifying Library Systems will help them follow up on outstanding issues and get a better sense of the reliability of the equipment. It also provides them with specific ticket numbers so that may follow up with Xerox if there are outstanding issues.&lt;br /&gt;
&lt;br /&gt;
The Online Support Assistant Knowledge base is also a useful resource for troubleshooting.  Go to www.xerox.com and in the search box, type in the model number of the machine you want to find out about (ColorQube 9303).  When the page loads, you will see on the left hand side a box with information about your model and there will be a highlighted link saying “owners”.  Click on that link and you will bring up a short list that includes the word “support” – click on that and you can download the manual or go to the library of customer tips and other helpful things.&amp;lt;br /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Problem &amp;amp; Contacts&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
| Card Reader Issues  || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Problems with print server || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Out of Toner || Xerox Help Desk / Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Need more paper || Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Major printer jams/problems || Xerox Help Desk&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
==Dealing with Difficult Patrons==&lt;br /&gt;
&lt;br /&gt;
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Understanding the cause of anger&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:&lt;br /&gt;
*They are embarrassed that they don&#039;t know the answer&lt;br /&gt;
*They may have already been referred more than once and don&#039;t feel helped&lt;br /&gt;
*They have not left themselves enough time&lt;br /&gt;
*External factors: family, relationships, mental health&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Setting expectations&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Sometimes we can preempt frustration in patrons by setting very clear expectations. Let&#039;s say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online and at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone&#039;s work for them.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;What to do when someone is becoming frustrated or disrespectful&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Some important things to remember:&lt;br /&gt;
*Don&#039;t stare&lt;br /&gt;
*Avoid judgment&lt;br /&gt;
*Speak in a calm and clear voice&lt;br /&gt;
*Repeat lines of policies and avoid personal statements and judgments&lt;br /&gt;
*Confirm that you understand the problem and state what it is you can do to try and help&lt;br /&gt;
*Empathize with the patron&#039;s situation: &amp;quot;It sounds like you&#039;re quite frustrated that you can&#039;t get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:&lt;br /&gt;
&#039;I&#039;m very happy to assist you but if you&#039;re going to be disrespectful, I won&#039;t be able to help you.&#039;&lt;br /&gt;
&lt;br /&gt;
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else&#039;s safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.&lt;br /&gt;
&lt;br /&gt;
==Project Work==&lt;br /&gt;
In addition to your desk duties, you are expected to take on a piece of project work that helps support learning at UBC. Project work is tracked in your payroll and also something that you can do during &amp;quot;desk down time.&amp;quot; Projects could include writing a blog post, filming a video, running a workshop and any other creative ideas you may have. if you have any questions at all about project work, be sure to talk to your team lead, or Nick.&lt;br /&gt;
&lt;br /&gt;
A project lead is a returning CLCA who can help assist you in planning and executing your project work. They work with Nick to help communicate what project work possibilities exist and also share their expertise in a given area. You will have a chance to pick your own teams (numbers may need to be adjusted) and can rely on your whole project work team to collaborate, or work individually.&lt;br /&gt;
*Web Team (Saeid and David)- Learning Commons website, graphics, page updates, videos, infographics&lt;br /&gt;
*Communications (Team Lead: Vikram)- blogs, Twitter, Instagram, Contests&lt;br /&gt;
*Desk + Orientation (Team Lead: Umaima)- training, desk procedures, Stress Less for Exam Success&lt;br /&gt;
&lt;br /&gt;
==Safety==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Lock down Procedures&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[http://www.emergency.ubc.ca/videos/index.html This video] is one of those things you hope you never have to use, but good to know should an emergency arise. Watch it both in light of you as a student as well as a student leader working at the desk. It’s a quick short minute clip. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reporting an Injury&#039;&#039;&#039;&lt;br /&gt;
Any event involving injury to a person or damage to property, or with the potential to do so, must be reported to Workplace Health Services within 24 hours of occurrence.&lt;br /&gt;
The [https://www.hse2.ubc.ca/consdata/incident_accident/public_page.php UBC Faculty and Staff Incident/Accident Report form] must be completed for every incident or accident, even if no injuries were sustained.&lt;br /&gt;
&lt;br /&gt;
==FAQ==&lt;br /&gt;
&#039;&#039;&#039;Technology&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Away from campus, but want to do some scholarly research?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
You no longer have to set up myVPN to access UBC Library resources off campus! Simply login with your CWL when prompted and the wealth of UBC Library resources are yours.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Need to make your files into a PDF?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If you have a word document, click on Save As and choose the format “PDF.”&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where are the scanners in IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
There are 6 scanners in the Chapman Learning Commons connected to all the Mac stations in the heritage core. There is also 2 PC scanning stations (1 is a large format scanner) in the Music, Art &amp;amp; Architecture section of Irving on the 3rd floor.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;I keep saving a file on one of the Macs and I can’t find it. What do I do?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Mac%20Downloads%20and%20Documents%20Folders/macfolders.png&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Are there computers somewhere that have 3.5 inch floppy drives?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. The computers in the bookstacks on levels 3 &amp;amp; 4 of IKBLC have floppy drives.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;How do I log on to the library workstations if CWL is down?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If the CWL is down, you can still login using your library barcode and PIN.  The barcode is located on the back their UBCcard/ alumni card or affiliate card.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;General Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
&#039;&#039;Need to book a Study Room?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Go through the steps on the [http://elred.library.ubc.ca/mrbs/web/day.php?day=04&amp;amp;month=01&amp;amp;year=2016&amp;amp;area=10&amp;amp;room=45 Library Room Booking page].&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Want to return books after hours but not sure when?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Book%20Return/index.html Diagram of where it is located]&amp;lt;br /&amp;gt;&lt;br /&gt;
Note that it is locked when the bookstacks are open and unlocked when they are closed. This is so people will use the main drop off area when it is open.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Having trouble with Refworks?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Visit the reference desk:  [http://barber.library.ubc.ca/ hours of operation]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Not a UBC student? Want to access the internet?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Select the “ubcvisitor” network.  This network allows access to UBC’s network simply by providing your email address and agreeing to UBC’s terms of service.&lt;br /&gt;
Please note that access to the ubcvisitor network does not grant access to library indexes and databases. You need to login to a library workstation for this. Visitors can pick up a guest login ID from the circulation desk.  &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Payphone?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Payphone/phonelocation.jpg&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a change machine in Barber?  Where can I get change?&#039;&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes.  A change machine is located just outside the heritage core of the Chapman Learning Commons by the main doors to the Heritage Core&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a paper cutter in IKBLC that I can use?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, there is one located in the Chapman Learning Commons next to the print station.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;What is my library barcode and PIN?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
A patrons’ library barcode is located on the back of their UBCcard and begins with 29424. If you’ve forgotten your PIN it can be reset at the Circulation Desk. If the Circulation Desk is closed, it can be reset online [http://ilsauth.library.ubc.ca/login/forgot.php here]. Please note it can take up to half an hour for the change to be processed.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I renew a book when none of the UBC libraries are open?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. Assuming there have been no recalls on the loaned item and it is not a reserve item, you can renew it at library.ubc.ca.  Look for “Renew Books (login)” under “My Account” on the main page.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I drop off a book I loaned from a different UBC library at IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, as long as the book is not a reserve or interlibrary loan item, you can return any book borrowed from a UBC Library branch to the IKBLC book return.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where can I find resources for mature students (undergrads enrolled in a second degree)?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Refer them to the Welcome Center at Brock Hall. Mature student information is located [http://you.ubc.ca/admissions/mature-students/ here]. For more information on the eligibility of students, check out the [http://www.housing.ubc.ca/apply-info/eligibility Housing and Hospitality Services website]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can you watch my bag for me?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
As a rule, we don’t look after other peoples’ things at the desk. It’s an extra responsibility, can be problematic if we have to leave the desk, and can make things kind of cluttered. Just wanted to let everyone know in case it comes up.&lt;br /&gt;
&lt;br /&gt;
==History==&lt;br /&gt;
While working at the desk, we often get patrons who will stay and chat for a while about how different the new building is from the old Main Library that used to occupy this space. Others often ask specific questions about the historical core of IKBLC (e.g., How old is it? What are the stained glass windows about?). In any case, it always helps to know a thing or two about the history of Main Library and the IKBLC.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Key Dates on the Chapman Learning Commons and Irving K. Barber Learning Centre:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
1908: The University of British Columbia was established&lt;br /&gt;
1922: The University of British Columbia moves to Point Grey  as a result of the Great Trek of 1922.&lt;br /&gt;
1925: The Historical Core of the Building (where the Learning Commons is now housed) was built. At the time, it was the”Library’s main study room,” and students often nicknamed it King John’s Castle  after the university’s first Librarian, John Riddington.&lt;br /&gt;
2002: The Chapman Learning Commons opens in the Heritage Core.&lt;br /&gt;
2008:  Irving K. Barber Library (IKBLC) is open to students; hence, the Chapman Learning Commons re-opens as a part of IKBLC.&lt;br /&gt;
Want a more in-depth look of the history? Click on these links :&lt;br /&gt;
The History of the Library and Chapman Learning Commons&lt;br /&gt;
 &lt;br /&gt;
Quirky Facts on the Architecture of the Chapman Learning Commons and Irving K. Barber Learning Centre:&lt;br /&gt;
&lt;br /&gt;
* The Heritage core was built by architects Sharp and Thompson in a Tudor-era/ Gothic style.&lt;br /&gt;
* The stained glass windows in the Chapman Learning Commons represent the ” Canadian and British universities of the time.”&lt;br /&gt;
* The stained glass windows on the West side of the building (named the Golden Jubilee Memorial Windows) represent the original provinces of Canada.&lt;br /&gt;
* Both Chapman Learning Commons and the Riddington Room are often referred to as the “Harry Potter Room,” with the latter frequently nicknamed “Dumbledore’s Office.”&lt;br /&gt;
&lt;br /&gt;
Quick Note on the Donors and Supporters of the CLC and IKBLC:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who was Irving K. Barber?&#039;&#039;&#039;&lt;br /&gt;
Dr. Irving K. Barber was the principal donor for the Irving K. Barber Learning Centre with a donation of $20 million dollars. His main goal for the Centre was to create a facility “dedicated to the intellectual, social, cultural and economic development of the people of British Columbia and beyond.” In addition to being  an alum of the Forestry faculty and the founder of renown Slocan Forest Products Limited, he was a great philanthropist. Other projects include a $10 million donation to UBC Okanagan for the establishment of the Irving K Barber School of Arts and Sciences. He unfortunately passed away April 13th, 2012 but was survived by his wife and their descendants.&lt;br /&gt;
For more information on his fascinating life, click on this biography and this short article by the Province.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who are Kay and Lloyd Chapman?&#039;&#039;&#039;&lt;br /&gt;
As the name may hint, Mrs. Kay Scott and Dr. Lloyd Chapman (deceased) are the main benefactors of the Chapman Learning Commons. They both are alumni of the University of British Columbia (UBC) and were both long time supporters of UBC libraries’ most innovative and avant garde projects, through generous yearly contributions. They eventually decided to take their support and provided funds for the Chapman Learning Commons to be built. Their goal, in their words, was to create a space whereby people could learn whilst “they are engaged in discussion, sharing ideas and insights with one another.”&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389849</id>
		<title>Sandbox:Chapman Learning Commons Assistant Orientation</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389849"/>
		<updated>2016-01-15T17:05:37Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Pay for Print */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Introduction==&lt;br /&gt;
&lt;br /&gt;
Welcome to your role at the Chapman Learning Commons! As a student staff member, you&#039;ll be working through a branch of UBC Library and Student Development. Your role at the desk is a critical touch point for students, staff, faculty and community patrons at UBC. There is a lot to know but we hope that this resource, along with the in person professional support, will make your time at the Learning Commons an enriching one.&lt;br /&gt;
&lt;br /&gt;
==Position Description==&lt;br /&gt;
The Chapman Learning Commons (CLC) is located within the Irving K. Barber Learning Centre (IKBLC) and provides a welcoming learning environment, academic support and basic computing assistance for students, faculty, staff and community members. We are looking for academically successful students with strong IT skills to join our Chapman Learning Commons Assistant program. As a CLC Assistant, you will: &lt;br /&gt;
*Work at the IKBLC Information Desk, educating and informing users about learning technologies that support student academic success, as well as directing users to IKBLC services and resources &lt;br /&gt;
*Foster a friendly, informative, welcoming, and learning-centered environment for undergraduate and graduate students, faculty, staff and community users &lt;br /&gt;
*Provide computing assistance and technical troubleshooting with PC and MAC multimedia workstations in the Learning Commons, including support with printing, scanning, and multimedia software &lt;br /&gt;
*Provide basic technical support for Library-related IT issues, such wireless printing, and refer users to our Systems Help Desk where appropriate &lt;br /&gt;
*Provide basic AV support for Learning Commons workshops, referring to the Learning Centre AV Technician as appropriate &lt;br /&gt;
*Provide basic support for Digital Media Rooms, including connecting peripherals and troubleshooting technical issues&lt;br /&gt;
*Circulate equipment available in the Chapman Learning Commons, including camcorders, LCD projectors, laptops, chargers and more&lt;br /&gt;
*Be familiar with learning support services available in the Learning Commons, including the Writing Centre, AMS Tutoring, Coaches Corner, Thunderstudy and learning support workshops and refer users accordingly &lt;br /&gt;
*Be familiar with Library support services available in the IKBLC and refer users accordingly &lt;br /&gt;
*Assist with Learning Commons (learningcommons.ubc.ca) website projects and other online initiatives, as required &lt;br /&gt;
*Assist with basic operations of the Learning Commons, including opening/locking doors for workshops and events, notifying full-time staff of building or security issues, and tidying computer workstations/study tables as needed &lt;br /&gt;
*Participate in the CLC Assistant training program and ongoing learning opportunities, including bi-weekly staff meetings&lt;br /&gt;
&lt;br /&gt;
Supervision is provided by two Chapman Learning Commons staff members to provide a supportive and learning-focused work environment.&lt;br /&gt;
If you have any questions about the posting, please email Nick Thornton at nick.thornton@ubc.ca&lt;br /&gt;
&lt;br /&gt;
==Expectations and Performance==&lt;br /&gt;
&lt;br /&gt;
CLCAs must demonstrate excellent attendance and participation throughout the academic year. All absences must be communicated in advance or as soon as possible. The Learning Commons follows a ‘three strikes’ rule- which includes a verbal warning, followed by a written warning, and if it merits: a conversation around suitability for the role. Every CLCA will complete a performance review and have a chance to review their goals and growth in the role.&lt;br /&gt;
&lt;br /&gt;
*Attend and be on time for every shift. On time means that you are at the desk and ready to work when your shift starts, not arriving &lt;br /&gt;
*Attend and be on time for every CLCA meeting- absences must be communicated to supervisor well BEFORE the meeting&lt;br /&gt;
*Legitimate absences include: medical or family emergency, transit delays, weather delays, exams. Absences due to scheduling conflicts, study groups, etc are not permitted&lt;br /&gt;
*Participate thoughtfully in ongoing training and professional development&lt;br /&gt;
&lt;br /&gt;
==Administrative Details==&lt;br /&gt;
Natalie, our Program Assistant, will be your main point of contact for the administrative details of your job. Natalie oversees payroll, scheduling, as well as a host of other duties that keep the desk and CLC running smoothly.&lt;br /&gt;
&lt;br /&gt;
===Payroll===&lt;br /&gt;
Natalie will send out reminders of when payroll is due. Make sure to track your hours accurately!&lt;br /&gt;
*You may not exceed 10 hours per week, or 20 hours in a pay period.&lt;br /&gt;
*Project time done while on shift can only be tracked once: do not &amp;quot;double dip&amp;quot; and record project work hours done while on the desk. Only project work done off of the desk should be logged.&lt;br /&gt;
*There is no off-cycle payroll so have your hours in on time! You may need to project ahead hours in order to meet the deadline&lt;br /&gt;
&lt;br /&gt;
===Shift Swaps===&lt;br /&gt;
Shift swaps are allowed but must follow the following guidelines:&lt;br /&gt;
*&amp;quot;Like for Like&amp;quot;- this means that if you need to switch a four hour shift, you have to find someone else to switch for a four hour period&lt;br /&gt;
*3+ way shift swaps are messy. Avoid if at all possible.&lt;br /&gt;
*You are in charge of your shift swaps, not Natalie&lt;br /&gt;
*Make the changes in the Google Doc, highlight them and email Natalie.&lt;br /&gt;
&lt;br /&gt;
===Leave Requests===&lt;br /&gt;
Occasionally, CLCAs request time off, usually during December or Reading Week. Here are the guidelines:&lt;br /&gt;
*You must submit a detailed leave request to Natalie (cc Nick)&lt;br /&gt;
*It is a request. Do not book tickets until you have confirmation from your supervisors&lt;br /&gt;
*Be fair. If you are taking a week off around the winter break, make sure you are available to work during Reading Week&lt;br /&gt;
*Leave requests are first come, first serve and not guaranteed&lt;br /&gt;
*Leave is not paid&lt;br /&gt;
&lt;br /&gt;
==Professional Communication==&lt;br /&gt;
As a paraprofessional staff member at UBC, communicating professionally is one of the skills you will practice and gain throughout your role. Some important things to remember:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Email:&#039;&#039;&#039;&lt;br /&gt;
*Always have a clear subject line like: &amp;quot;Shift Swap&amp;quot; or &amp;quot;Request for Leave&amp;quot;&lt;br /&gt;
*Use professional language. A good rule to follow is to match the tone of the email you received.&lt;br /&gt;
*Include only the necessary information. Be clear and concise. Know that yours is not the only email that person will receive&lt;br /&gt;
*Include a signature at the end: (example: Justin Trudeau, Chapman Learning Commons Assistant)&lt;br /&gt;
*Know when something might be too complicated for an email and perhaps request a meeting instead, or make a phone call&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Submitting tickets:&#039;&#039;&#039; make sure to submit to Library System IT Help Desk (LSIT) through the clc.assistants@ubc.ca account. Include the workstation number, time and date, issue and your name. Without that information, LSIT will not be able to assist or follow up&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Phone:&#039;&#039;&#039; Answer politely with &amp;quot;Hello, Chapman Learning Commons, (your name) speaking, how can I help you?&amp;quot; Don&#039;t just answer with &amp;quot;Hello.&amp;quot; or &amp;quot;Hi.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;In-person:&#039;&#039;&#039;&lt;br /&gt;
*Smile and be welcoming&lt;br /&gt;
*Make eye contact&lt;br /&gt;
*Ask good follow up questions&lt;br /&gt;
*Focus on the task at hand&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who to contact and for what:&#039;&#039;&#039;&lt;br /&gt;
*Nick Thornton: Performance concerns, safety, training, professional development, procedures, questions or concerns about the role, leave requests, one-on-ones, performance reviews&lt;br /&gt;
*Julie Mitchell: Library policies and procedures, immediate concerns if Nick is not available.&lt;br /&gt;
*Natalie Leung: Desk Scheduling, Shift swaps, late or missed shifts (cc: Nick), Dodson and Lillooet Booking, Desk supplies re-ordering, help with submitting tickets, signage (Physical and Digital), pay roll&lt;br /&gt;
&lt;br /&gt;
==Desk Policies==&lt;br /&gt;
 &lt;br /&gt;
1. There is no eating of food behind the desk of any sort. This includes gum. Water bottles and coffee are allowed but it helps us keep the space looking professional if they are kept somewhat out of view.&lt;br /&gt;
&lt;br /&gt;
2. The desk (including the Circ side) are staff only. Our desk computers swivel around so we can show patrons things without them coming behind the desk.&lt;br /&gt;
&lt;br /&gt;
3. Report any injuries or damage immediately. The supervisor of the injured employee must click on the orange button entitled, “Report an Accident or Incident” on the RMS website.&lt;br /&gt;
&lt;br /&gt;
4. Alert the desk &#039;&#039;and&#039;&#039; your supervisor if you are running late for a shift.&lt;br /&gt;
&lt;br /&gt;
5. Do not wear headphones at the desk.&lt;br /&gt;
&lt;br /&gt;
6. Do not store items for patrons behind the desk. We cannot promise to pass something to someone else, nor keep someone’s bag, etc for later pick up. No exceptions.&lt;br /&gt;
&lt;br /&gt;
7. We cannot charge patron’s phones or other devices at the desk–they need to check out the charger and charge them on their own.&lt;br /&gt;
&lt;br /&gt;
8. When you let patrons into the Dodson or Lillooet rooms, make sure you pass them a room checklist.&lt;br /&gt;
&lt;br /&gt;
9. Please keep friend visits at the desk to a minimum. If you are visiting with friends you do not look available to help other patrons.  Also, if you have time to visit with friends while on shift, you have time to be doing project work. Remember DDT = PPT (Desk Down Time = Perfect Project Time).&lt;br /&gt;
&lt;br /&gt;
10. We do not email patrons for any reason. If a patron asks to be contacted for anything, please remind them that they can come back to the desk to check but that we don&#039;t contact patrons from our desk. If they have questions, please feel free to offer them Nick or Julie&#039;s business card (located in left hand cabinet under the desk)&lt;br /&gt;
&lt;br /&gt;
==Opening Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please watch the [https://www.youtube.com/watch?v=UoFZGVlX7Lc Opening Shift Procedures video] first:&#039;&#039;&#039; &lt;br /&gt;
*Meet UBC security at the doors on the 2nd level to be let in to the heritage core of the building. If security is not present, feel free to call them (604-822-2222) or use the blue phones located in the building&lt;br /&gt;
*Retrieve lanyard from Room 203 (accessible via student card)&lt;br /&gt;
*Turn on Heritage Core lights, located by stairs, as well as the lamps beside the Macs&lt;br /&gt;
*Check if Dodson and Lillooet Rooms are locked and/or if there are any problems&lt;br /&gt;
*Open all glass entry doors (middle doors have heat-activated handles) (Note: the heat-activated handles are currently out of order and the door will be locked via chain instead. Unlock the chain and give it to security for now)&lt;br /&gt;
*Turn on desk lights (located near circulation gate)&lt;br /&gt;
*Set up the desk and prepare for the day: Plug in Phone, Plug-in iClicker Base Unit, Unlock Master Locks on Cabinets, Unlock Credenza, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Check Tutoring and Coaching pavilions; check if doors to pavilions are locked, check that open/closed sign is correct and any stray furniture is returned &lt;br /&gt;
*Fill printer with paper and ink (if necessary), also check the printer on Level 2&lt;br /&gt;
*Check stock of publications in large stands and in desk drawer. Email Natalie (natalie.leung@ubc.ca) if any are running low&lt;br /&gt;
*See shift checklist procedures&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Shift Checklist&#039;&#039;&#039;&lt;br /&gt;
*Log-on to computers using your CWL login&lt;br /&gt;
*Log into Voyager on the staff PC&lt;br /&gt;
*Check the clc.assistants@ubc.ca email account for new and outstanding messages (via [http://www.mail.ubc.ca UBC Mail])&lt;br /&gt;
*Log-on to Desk Tracker (see the Desk Tracker section [https://blogs.ubc.ca/commons/training/new-opening-shift/ here])&lt;br /&gt;
*Check CLC Blog for new posts&lt;br /&gt;
*Check the [http://learningcommons.ubc.ca/ Learning Commons], [http://www.library.ubc.ca/ UBC Library] and [http://bulletins.it.ubc.ca/ UBC IT Bulletins] websites for news and updates&lt;br /&gt;
*Check Voicemail if red light is on phone (Password: 19611961#)&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked if not in use&lt;br /&gt;
*When not helping patrons, work on project work&lt;br /&gt;
*Be sure to post any news and updates to blog&lt;br /&gt;
*Smile and be welcoming!&lt;br /&gt;
&lt;br /&gt;
==On Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=sc6EyJbTo_0 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Rounds Checklist&#039;&#039;&lt;br /&gt;
===== Dodson/Lillooet rooms =====&lt;br /&gt;
*Locked&lt;br /&gt;
*No catering left (Call Wescadia if catering equipment is left behind; Number is in [https://blogs.ubc.ca/commons/ubc-contact-list/ Contact List])&lt;br /&gt;
*Windows closed&lt;br /&gt;
===== Heritage Core =====&lt;br /&gt;
*Check that furniture arrangement is proper&lt;br /&gt;
*Check and refill printer supplies as needed  (remember to check the 2nd level printer as well)&lt;br /&gt;
*Ensure that exits are clear&lt;br /&gt;
===== Qualicum Room =====&lt;br /&gt;
*Furniture check&lt;br /&gt;
*Check Writing Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
*Check Coaching Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
===== Desk =====&lt;br /&gt;
*Print card machine working?&lt;br /&gt;
*Change machine working?&lt;br /&gt;
*Check staff webmail&lt;br /&gt;
*All questions entered into DeskTracker&lt;br /&gt;
*Check publication stand and clean up if messy&lt;br /&gt;
*Check Digital Media Rooms for cleanliness&lt;br /&gt;
&lt;br /&gt;
==Closing Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=BhdzxzUFN4g this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
The most important thing to remember about closing is to properly lock and secure all cabinets and return the keys to their respective places.&lt;br /&gt;
&lt;br /&gt;
===== 45 minutes prior to closing time =====&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked (if not in use). If rooms have not been tidied by last users, inform Natalie (natalie.leung@ubc.ca)&lt;br /&gt;
*Check Tutoring and Coaching pavilions to ensure all furniture is present and doors are locked&lt;br /&gt;
*Check both 3rd and 2nd floor printers for paper. Refill if necessary.&lt;br /&gt;
&lt;br /&gt;
===== 30 minutes prior to closing =====&lt;br /&gt;
*Discharge all equipment that has been returned. This ensures there are no accidental overnight fines&lt;br /&gt;
*Empty recycling by the printer&lt;br /&gt;
&lt;br /&gt;
===== 10 minutes prior to closing =====&lt;br /&gt;
*Lock up everything on the desk in the cabinets: Phone, Clicker Base Unit, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Place the Master Padlocks on the Equipment Lending cabinet and the Technology cabinet&lt;br /&gt;
*Tidy up the Learning Commons (push in all unused chairs, turn off unused lamps, etc.)&lt;br /&gt;
*Bring the large standing CLC banner in front of the main doors inside the Learning Commons&lt;br /&gt;
&lt;br /&gt;
===== 5 minutes prior to closing =====&lt;br /&gt;
*Turn lights off above desk, straighten chairs, and ensure all valuable items are locked in the credenza.&lt;br /&gt;
 &lt;br /&gt;
===== After closing =====&lt;br /&gt;
*Go downstairs and hang up the lanyard in Room 203 (next to the in and out whiteboard)&lt;br /&gt;
*Check in with security before you leave just to double check that they know the CLC desk is now closed. The heritage core remains open until 1am&lt;br /&gt;
&lt;br /&gt;
==Equipment Lending==&lt;br /&gt;
&#039;&#039;&#039;Please start by reviewing [https://www.youtube.com/watch?v=u1UcVWOu2X8 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Borrowing Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk&lt;br /&gt;
*If they are asking for equipment, ensure you know exactly what they need (i.e. iPhone 4 vs. iPhone 5 charger, VGA vs HDMI dongle)&lt;br /&gt;
*If patron is asking to borrow a laptop, video camera, tripod, or LCD projector, ask if they have signed a waiver before | If they have not, ask them to sign the waiver while you grab the equipment&lt;br /&gt;
*Retrieve the equipment they require, and ensure ALL pieces are present | If the equipment comes with a checklist, go through the checklist with the patron&lt;br /&gt;
*Before scanning out equipment, ensure that the patron matches the photo on their UBC ID card, and if they had to fill out a waiver, ensure all sections are filled out correctly before placing it in the Lending Form tray&lt;br /&gt;
*In Voyager, scan the patrons UBC card | If they are borrowing a laptop, video camera, tripod, or LCD project and they said they have already filled out a waiver, confirm that they are approved to do so in the “Notes” section of Voyager&lt;br /&gt;
*Before scanning the bag the item is in, confirm the barcodes on the item and the bag are identical, then scan the bag (or item)&lt;br /&gt;
*Once all items are scanned, hand the loan slip to the patron, and tell them when the item is due back&lt;br /&gt;
*If the item has a bag, place the bag on the back counter behind the desk so it is easy to visually tell how much equipment is out on loan&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Returning Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk, and ask them to wait at the desk while you discharge the item&lt;br /&gt;
*Ask them if they had any problems with the item they borrowed | If there was an issue, be sure to let Clare know&lt;br /&gt;
*Inspect the equipment and ensure that ALL parts of the item are there – be sure to check the item’s checklist if it has one&lt;br /&gt;
*Scan the barcode of the item twice in Voyager so that the status goes from “Discharged” to “Browse”&lt;br /&gt;
*If the patron has any fines, be sure to let them know how much the fines are | If the patron has an issue with any of the fines, let them know they can appeal the fines by filling in an appeal form at the Circulation Desk, and be sure to jot down all details of the interaction: Patron’s ID number, time and circumstances of the late return, barcode of the item and e-mail these details to Julie or Nick&lt;br /&gt;
*Return the item to the equipment cabinet | If a laptop is returned, make sure to “ghost” it and give it to the Circulation Desk to charge&lt;br /&gt;
*If an item is damaged, write a note and put it on Natalie&#039;s desk. A follow up email is also helpful. &lt;br /&gt;
*&#039;&#039;&#039;Do not put sticky notes at the desk or in the cupboards!&#039;&#039;&#039; &lt;br /&gt;
*For detailed equipment lending procedures for select items, please refer to [http://blogs.ubc.ca/commons/equipment-lending/new-acc-equipment-lending-procedures/ this].&lt;br /&gt;
 &lt;br /&gt;
&#039;&#039;&#039;Equipment Loans Chart&#039;&#039;&#039;&lt;br /&gt;
If you are unsure of when an item needs to be due back, refer to the chart at the desk that lists all the equipment we loan, and details who it can be lent to, the loan period, and fine rates. Remember that items are due back a half hour before closing.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;CLCAs Borrowing Equipment&#039;&#039;&#039;&lt;br /&gt;
As a UBC student, you are absolutely welcome to borrow the equipment that the CLC offers, during the hours we are open. Please just remember to keep the following in mind:&lt;br /&gt;
*Loan out the equipment properly- with your UBC Card. Do not just grab the piece of equipment you need&lt;br /&gt;
*Only loan out equipment during our operational hours&lt;br /&gt;
*Use your judgement. If there is only one MacBook Pro charger left and you loan it out for a full four hours while you&#039;re at the desk, then it is unavailable for others to use&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Important Notes&#039;&#039;&#039;&lt;br /&gt;
*When Loaning out scissors, ask the patron if they are using them at the desk or away from the desk. If they just need to use them at the desk, you do not need to scan the scissors out in Voyager&lt;br /&gt;
*Items given out freely / without ID: Scrap Paper &amp;amp; Golf Pencils&lt;br /&gt;
*Items we do not have / give out: Earplugs &amp;amp; Pens&lt;br /&gt;
*Patrons can check out the bookstore vending machine, across the Qualicum Room (near the Print Vendor Card Machines, should they have any additional stationary needs)&lt;br /&gt;
&lt;br /&gt;
==Circulation vs Reference==&lt;br /&gt;
&#039;&#039;&#039;Circulation&#039;&#039;&#039;- staffed by CUPE professionals who handle loans, overdues, fines, fine appeals, and other basic library support&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reference&#039;&#039;&#039;- staffed by librarians (who are faculty at UBC) who are subject specialists. The reference desk at Irving is the Music, Art and Architecture Library. For a complete list of those librarians please see here: http://directory.library.ubc.ca/people/subjectlibrarians/People.division_id:53&lt;br /&gt;
&lt;br /&gt;
==iPad Users==&lt;br /&gt;
Please note only the Writing Centre, Thunderstudy, Peer Academic Coaches and Science Peer Academic Coaches are authorized to use the iPads. Remember to properly charge/discharge iPads in Voyager. A list of the users who have signed an iPad User Agreement can be found on the inside door of the far right credenza. A coach/tutor can only borrow an iPad if they are on the list. No exceptions will be made.&lt;br /&gt;
&lt;br /&gt;
==Customer Service==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=Wi9JjXow7yk this video]:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Main points:&#039;&#039;&#039;&lt;br /&gt;
*Be clear, calm, and concise&lt;br /&gt;
*Be aware of what is going on around you.&lt;br /&gt;
*Greet patrons as they come to the desk&lt;br /&gt;
*If someone looks lost, they probably are- ask them if they need assistance&lt;br /&gt;
*Do one thing at a time.&lt;br /&gt;
*Help one patron at a time. If there is a line, ask them if they need printing help, then help that group all at once.&lt;br /&gt;
*It&#039;s okay to not know. Look things up but don&#039;t refer someone somewhere unless you are &#039;&#039;&#039;100% certain&#039;&#039;&#039; that that is the right referral &lt;br /&gt;
*Communicate clearly with Circulation and Reference. Don&#039;t just send a patron to the other side, meet them and let the staff member know what the patron&#039;s inquiry is&lt;br /&gt;
*Break things down into simple steps. After 3 steps, most people get confused&lt;br /&gt;
*Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.&lt;br /&gt;
*Know when to refer. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don&#039;t be afraid to ask for help&lt;br /&gt;
&lt;br /&gt;
==Technical Support==&lt;br /&gt;
The information desk provides basic IT troubleshooting for patrons. This includes:&lt;br /&gt;
*Recovering lost iClickr ID&#039;s&lt;br /&gt;
*Microsoft Office support (Excel, Word, PowerPoint)&lt;br /&gt;
*Adobe Creative Suite (Final Cut Pro, Illustrator, Photoshop)&lt;br /&gt;
*Student Service Centre issues&lt;br /&gt;
*Connect support&lt;br /&gt;
&lt;br /&gt;
All of our IT support is at the &amp;quot;basic&amp;quot; level. If you are finding an issue is taking more than 5-10 minutes to troubleshoot, then it may be best to have that person contact IT. Our philosophy and approach is to build capacity in patrons by showing them how to do something, not just doing it for them. Break things down into simple steps and allow the patron time to complete them. This may require you leaving them and going back to the desk and checking in at a later point.&lt;br /&gt;
&lt;br /&gt;
==Pay for Print==&lt;br /&gt;
&#039;&#039;&#039;Before you begin…&#039;&#039;&#039; &lt;br /&gt;
Breathe. Take your time. If you’re calm, the patron will be calm, too. :)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Notes and Important Tidbits&#039;&#039;&#039;&lt;br /&gt;
*Notify patrons that the default is double-sided!&lt;br /&gt;
*If you are uploading to the web interface (aka payforprint.ubc.ca), you can now choose the duplex or single sided queues.&lt;br /&gt;
*Refunds are occurring in room 241 (Library Administration) Mon-Fri 9 am – 3:30 pm.&lt;br /&gt;
*If you are using Pay for Print from your laptop, you must select the library printers. If you don’t choose a library printer (a.k.a. a private printer) then the documents will automatically print (won’t hold the document) and charge the patron’s account&lt;br /&gt;
*For the card kiosk: patrons must activate their card first (aka put money via debit/credit online) before being able to add money. For guest cards, this isn’t an issue. Guests can add money onto their card right away.&lt;br /&gt;
If a student has a “carryover plan”, that money CANNOT be transferred to a UBC Card Plan (which is the account funds are deducted from for printing).&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Refunds:&#039;&#039;&#039;&lt;br /&gt;
* For printers: If printer has charged patron for print but documents did not come out, have them log in to their Pay for Print account to check if the amount was charged or if the print job failed. If the amount was charged, complete a Library refund form and ask them to visit Circulation right away for a refund.&lt;br /&gt;
* For the print card vendor: If the vendor gives a receipt that says “Value not added,” patrons can present this receipt to Circulation for a cash refund.&lt;br /&gt;
* It’s possible for patrons to have negative balances, if they had money from a first-year meal plan. Certain outlets can allow students to go into debt when purchasing food. The student must add enough money to wipe out the debt before they can print.&lt;br /&gt;
&#039;&#039;&#039;Registering a Guest Card:&#039;&#039;&#039;&lt;br /&gt;
# Log it to Pay For Print site with username &amp;amp; password from back of Guest Card&lt;br /&gt;
# Select “Add Money – Visitors”&lt;br /&gt;
# Log in again with guest username &amp;amp; password&lt;br /&gt;
# Register card – you can also change the password here&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Best Practices&#039;&#039;&#039;&lt;br /&gt;
*Do not recommend students get Guest Print Cards until ALL other options are exhausted: we should recommend students to link their Pay for Print to their Student Cards. Guest Print Cards for students are the last-resort option.&lt;br /&gt;
*For patron privacy, if you are getting patrons to log in using our desk computers, use private mode on the browser. Remember to close the window between sessions.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Troubleshooting:&#039;&#039;&#039;&lt;br /&gt;
Student/Staff cannot log-in with valid CWL credentials:&lt;br /&gt;
*Have you added .stu to the end of their CWL?&lt;br /&gt;
*Most likely, their EAD Account has not been created. (Example problem: invalid username/password ONLY at the pay for print portals.) Get them to change their password here EVEN IF THEIR ACCOUNT WAS CREATED RECENTLY. IT IS IMPORTANT TO CHANGE THEIR PASSWORD ON THE CWL SITE, NOT THE SSC.&lt;br /&gt;
*It is best NOT to send them to a “forgot your password” area because it will require additional security questions. Use the above link.&lt;br /&gt;
*Go to the UBC Card site and check that they have activated their account (do so by clicking on the “add funds” link on the right. If they need to activate their card, they need to load a minimum of $5.&lt;br /&gt;
*Note that UBC food services, Print Reload Machine (Ike’s Cafe, etc.) cannot add funds via cash if they do not activate it online first. Subsequent reloads can be done at a food service location.&lt;br /&gt;
*Still not working? Contact LSIT.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Pay for Print FAQs&#039;&#039;&#039;&lt;br /&gt;
&amp;lt;gallery&amp;gt;&lt;br /&gt;
File:Pay_for_Print_FAQ_-_One_Pager_2015.pdf|Pay for Print FAQs&lt;br /&gt;
&amp;lt;/gallery&amp;gt;&lt;br /&gt;
&lt;br /&gt;
==Printing Troubleshooting==&lt;br /&gt;
&#039;&#039;&#039;Machine Info&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Type: ColorQube 9303&amp;lt;br /&amp;gt;&lt;br /&gt;
Serial Number: XNE128857&amp;lt;br /&amp;gt;&lt;br /&gt;
(Press the Machine Status button so see other machine information)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Contact Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Xerox UBC Help Line: 1-877-526-9243&amp;lt;br /&amp;gt;&lt;br /&gt;
Systems Help Desk: 604-822-6275 or library.systems@ubc.ca (during regular weekday office hours)&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services: 604-822-2854&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services should only be used as a back-up service.&lt;br /&gt;
&lt;br /&gt;
The Xerox UBC Help Line is dedicated to UBC only.&lt;br /&gt;
# Before you call Xerox, have the above serial number of the CLC printer (ColorQube 9303) ready.&lt;br /&gt;
# Jot down the name of the person who is helping you (this will come in handy later).&lt;br /&gt;
# Inform the phone representative of your issue.&lt;br /&gt;
# Double check that the location they have on file for our machine IS the Chapman Learning Commons, Level 3, Irving K. Barber Learning Centre.&lt;br /&gt;
# Before ending the call, request a ticket number. Each call Xerox receives is assigned a unique ticket number. This number may not be provided by the call centre unless it is requested. If you have any issues with obtaining a ticket number, please ask for the name of the representative you’re speaking to (if you don’t already know it).&lt;br /&gt;
# If you reported a malfunction with the printer in any way (see below for how to proceed with requests for supplies), inform library.systems@ubc.ca with the following:&amp;lt;br /&amp;gt;&lt;br /&gt;
    Your unique ticket number&lt;br /&gt;
    Date reported&lt;br /&gt;
    Time reported&lt;br /&gt;
    Reporter’s name (or follow up contact) – *please CC natalie.leung@ubc.ca on this email&lt;br /&gt;
    Brief description of the issue reported&lt;br /&gt;
&lt;br /&gt;
If you have requested supplies from Xerox, do not notify Library Systems (LSIT). Instead, just let natalie.leung@ubc.ca know.  However, if supplies are urgent and still have yet to arrive, we will then need to inform Systems of this issue.&lt;br /&gt;
&lt;br /&gt;
Notifying Library Systems will help them follow up on outstanding issues and get a better sense of the reliability of the equipment. It also provides them with specific ticket numbers so that may follow up with Xerox if there are outstanding issues.&lt;br /&gt;
&lt;br /&gt;
The Online Support Assistant Knowledge base is also a useful resource for troubleshooting.  Go to www.xerox.com and in the search box, type in the model number of the machine you want to find out about (ColorQube 9303).  When the page loads, you will see on the left hand side a box with information about your model and there will be a highlighted link saying “owners”.  Click on that link and you will bring up a short list that includes the word “support” – click on that and you can download the manual or go to the library of customer tips and other helpful things.&amp;lt;br /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Problem &amp;amp; Contacts&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
| Card Reader Issues  || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Problems with print server || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Out of Toner || Xerox Help Desk / Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Need more paper || Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Major printer jams/problems || Xerox Help Desk&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
==Dealing with Difficult Patrons==&lt;br /&gt;
&lt;br /&gt;
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Understanding the cause of anger&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:&lt;br /&gt;
*They are embarrassed that they don&#039;t know the answer&lt;br /&gt;
*They may have already been referred more than once and don&#039;t feel helped&lt;br /&gt;
*They have not left themselves enough time&lt;br /&gt;
*External factors: family, relationships, mental health&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Setting expectations&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Sometimes we can preempt frustration in patrons by setting very clear expectations. Let&#039;s say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online and at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone&#039;s work for them.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;What to do when someone is becoming frustrated or disrespectful&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Some important things to remember:&lt;br /&gt;
*Don&#039;t stare&lt;br /&gt;
*Avoid judgment&lt;br /&gt;
*Speak in a calm and clear voice&lt;br /&gt;
*Repeat lines of policies and avoid personal statements and judgments&lt;br /&gt;
*Confirm that you understand the problem and state what it is you can do to try and help&lt;br /&gt;
*Empathize with the patron&#039;s situation: &amp;quot;It sounds like you&#039;re quite frustrated that you can&#039;t get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:&lt;br /&gt;
&#039;I&#039;m very happy to assist you but if you&#039;re going to be disrespectful, I won&#039;t be able to help you.&#039;&lt;br /&gt;
&lt;br /&gt;
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else&#039;s safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.&lt;br /&gt;
&lt;br /&gt;
==Project Work==&lt;br /&gt;
In addition to your desk duties, you are expected to take on a piece of project work that helps support learning at UBC. Project work is tracked in your payroll and also something that you can do during &amp;quot;desk down time.&amp;quot; Projects could include writing a blog post, filming a video, running a workshop and any other creative ideas you may have. if you have any questions at all about project work, be sure to talk to your team lead, or Nick.&lt;br /&gt;
&lt;br /&gt;
A project lead is a returning CLCA who can help assist you in planning and executing your project work. They work with Nick to help communicate what project work possibilities exist and also share their expertise in a given area. You will have a chance to pick your own teams (numbers may need to be adjusted) and can rely on your whole project work team to collaborate, or work individually.&lt;br /&gt;
*Web Team (Saeid and David)- Learning Commons website, graphics, page updates, videos, infographics&lt;br /&gt;
*Communications (Team Lead: Vikram)- blogs, Twitter, Instagram, Contests&lt;br /&gt;
*Desk + Orientation (Team Lead: Umaima)- training, desk procedures, Stress Less for Exam Success&lt;br /&gt;
&lt;br /&gt;
==Safety==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Lock down Procedures&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[http://www.emergency.ubc.ca/videos/index.html This video] is one of those things you hope you never have to use, but good to know should an emergency arise. Watch it both in light of you as a student as well as a student leader working at the desk. It’s a quick short minute clip. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reporting an Injury&#039;&#039;&#039;&lt;br /&gt;
Any event involving injury to a person or damage to property, or with the potential to do so, must be reported to Workplace Health Services within 24 hours of occurrence.&lt;br /&gt;
The [https://www.hse2.ubc.ca/consdata/incident_accident/public_page.php UBC Faculty and Staff Incident/Accident Report form] must be completed for every incident or accident, even if no injuries were sustained.&lt;br /&gt;
&lt;br /&gt;
==FAQ==&lt;br /&gt;
&#039;&#039;&#039;Technology&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Away from campus, but want to do some scholarly research?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
You no longer have to set up myVPN to access UBC Library resources off campus! Simply login with your CWL when prompted and the wealth of UBC Library resources are yours.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Need to make your files into a PDF?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If you have a word document, click on Save As and choose the format “PDF.”&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where are the scanners in IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
There are 6 scanners in the Chapman Learning Commons connected to all the Mac stations in the heritage core. There is also 2 PC scanning stations (1 is a large format scanner) in the Music, Art &amp;amp; Architecture section of Irving on the 3rd floor.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;I keep saving a file on one of the Macs and I can’t find it. What do I do?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Mac%20Downloads%20and%20Documents%20Folders/macfolders.png&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Are there computers somewhere that have 3.5 inch floppy drives?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. The computers in the bookstacks on levels 3 &amp;amp; 4 of IKBLC have floppy drives.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;How do I log on to the library workstations if CWL is down?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If the CWL is down, you can still login using your library barcode and PIN.  The barcode is located on the back their UBCcard/ alumni card or affiliate card.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;General Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
&#039;&#039;Need to book a Study Room?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Go through the steps on the [http://elred.library.ubc.ca/mrbs/web/day.php?day=04&amp;amp;month=01&amp;amp;year=2016&amp;amp;area=10&amp;amp;room=45 Library Room Booking page].&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Want to return books after hours but not sure when?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Book%20Return/index.html Diagram of where it is located]&amp;lt;br /&amp;gt;&lt;br /&gt;
Note that it is locked when the bookstacks are open and unlocked when they are closed. This is so people will use the main drop off area when it is open.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Having trouble with Refworks?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Visit the reference desk:  [http://barber.library.ubc.ca/ hours of operation]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Not a UBC student? Want to access the internet?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Select the “ubcvisitor” network.  This network allows access to UBC’s network simply by providing your email address and agreeing to UBC’s terms of service.&lt;br /&gt;
Please note that access to the ubcvisitor network does not grant access to library indexes and databases. You need to login to a library workstation for this. Visitors can pick up a guest login ID from the circulation desk.  &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Payphone?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Payphone/phonelocation.jpg&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a change machine in Barber?  Where can I get change?&#039;&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes.  A change machine is located just outside the heritage core of the Chapman Learning Commons by the main doors to the Heritage Core&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a paper cutter in IKBLC that I can use?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, there is one located in the Chapman Learning Commons next to the print station.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;What is my library barcode and PIN?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
A patrons’ library barcode is located on the back of their UBCcard and begins with 29424. If you’ve forgotten your PIN it can be reset at the Circulation Desk. If the Circulation Desk is closed, it can be reset online [http://ilsauth.library.ubc.ca/login/forgot.php here]. Please note it can take up to half an hour for the change to be processed.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I renew a book when none of the UBC libraries are open?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. Assuming there have been no recalls on the loaned item and it is not a reserve item, you can renew it at library.ubc.ca.  Look for “Renew Books (login)” under “My Account” on the main page.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I drop off a book I loaned from a different UBC library at IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, as long as the book is not a reserve or interlibrary loan item, you can return any book borrowed from a UBC Library branch to the IKBLC book return.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where can I find resources for mature students (undergrads enrolled in a second degree)?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Refer them to the Welcome Center at Brock Hall. Mature student information is located [http://you.ubc.ca/admissions/mature-students/ here]. For more information on the eligibility of students, check out the [http://www.housing.ubc.ca/apply-info/eligibility Housing and Hospitality Services website]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can you watch my bag for me?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
As a rule, we don’t look after other peoples’ things at the desk. It’s an extra responsibility, can be problematic if we have to leave the desk, and can make things kind of cluttered. Just wanted to let everyone know in case it comes up.&lt;br /&gt;
&lt;br /&gt;
==History==&lt;br /&gt;
While working at the desk, we often get patrons who will stay and chat for a while about how different the new building is from the old Main Library that used to occupy this space. Others often ask specific questions about the historical core of IKBLC (e.g., How old is it? What are the stained glass windows about?). In any case, it always helps to know a thing or two about the history of Main Library and the IKBLC.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Key Dates on the Chapman Learning Commons and Irving K. Barber Learning Centre:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
1908: The University of British Columbia was established&lt;br /&gt;
1922: The University of British Columbia moves to Point Grey  as a result of the Great Trek of 1922.&lt;br /&gt;
1925: The Historical Core of the Building (where the Learning Commons is now housed) was built. At the time, it was the”Library’s main study room,” and students often nicknamed it King John’s Castle  after the university’s first Librarian, John Riddington.&lt;br /&gt;
2002: The Chapman Learning Commons opens in the Heritage Core.&lt;br /&gt;
2008:  Irving K. Barber Library (IKBLC) is open to students; hence, the Chapman Learning Commons re-opens as a part of IKBLC.&lt;br /&gt;
Want a more in-depth look of the history? Click on these links :&lt;br /&gt;
The History of the Library and Chapman Learning Commons&lt;br /&gt;
 &lt;br /&gt;
Quirky Facts on the Architecture of the Chapman Learning Commons and Irving K. Barber Learning Centre:&lt;br /&gt;
&lt;br /&gt;
* The Heritage core was built by architects Sharp and Thompson in a Tudor-era/ Gothic style.&lt;br /&gt;
* The stained glass windows in the Chapman Learning Commons represent the ” Canadian and British universities of the time.”&lt;br /&gt;
* The stained glass windows on the West side of the building (named the Golden Jubilee Memorial Windows) represent the original provinces of Canada.&lt;br /&gt;
* Both Chapman Learning Commons and the Riddington Room are often referred to as the “Harry Potter Room,” with the latter frequently nicknamed “Dumbledore’s Office.”&lt;br /&gt;
&lt;br /&gt;
Quick Note on the Donors and Supporters of the CLC and IKBLC:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who was Irving K. Barber?&#039;&#039;&#039;&lt;br /&gt;
Dr. Irving K. Barber was the principal donor for the Irving K. Barber Learning Centre with a donation of $20 million dollars. His main goal for the Centre was to create a facility “dedicated to the intellectual, social, cultural and economic development of the people of British Columbia and beyond.” In addition to being  an alum of the Forestry faculty and the founder of renown Slocan Forest Products Limited, he was a great philanthropist. Other projects include a $10 million donation to UBC Okanagan for the establishment of the Irving K Barber School of Arts and Sciences. He unfortunately passed away April 13th, 2012 but was survived by his wife and their descendants.&lt;br /&gt;
For more information on his fascinating life, click on this biography and this short article by the Province.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who are Kay and Lloyd Chapman?&#039;&#039;&#039;&lt;br /&gt;
As the name may hint, Mrs. Kay Scott and Dr. Lloyd Chapman (deceased) are the main benefactors of the Chapman Learning Commons. They both are alumni of the University of British Columbia (UBC) and were both long time supporters of UBC libraries’ most innovative and avant garde projects, through generous yearly contributions. They eventually decided to take their support and provided funds for the Chapman Learning Commons to be built. Their goal, in their words, was to create a space whereby people could learn whilst “they are engaged in discussion, sharing ideas and insights with one another.”&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389848</id>
		<title>Sandbox:Chapman Learning Commons Assistant Orientation</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389848"/>
		<updated>2016-01-15T17:01:39Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Pay for Print */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==Introduction==&lt;br /&gt;
&lt;br /&gt;
Welcome to your role at the Chapman Learning Commons! As a student staff member, you&#039;ll be working through a branch of UBC Library and Student Development. Your role at the desk is a critical touch point for students, staff, faculty and community patrons at UBC. There is a lot to know but we hope that this resource, along with the in person professional support, will make your time at the Learning Commons an enriching one.&lt;br /&gt;
&lt;br /&gt;
==Position Description==&lt;br /&gt;
The Chapman Learning Commons (CLC) is located within the Irving K. Barber Learning Centre (IKBLC) and provides a welcoming learning environment, academic support and basic computing assistance for students, faculty, staff and community members. We are looking for academically successful students with strong IT skills to join our Chapman Learning Commons Assistant program. As a CLC Assistant, you will: &lt;br /&gt;
*Work at the IKBLC Information Desk, educating and informing users about learning technologies that support student academic success, as well as directing users to IKBLC services and resources &lt;br /&gt;
*Foster a friendly, informative, welcoming, and learning-centered environment for undergraduate and graduate students, faculty, staff and community users &lt;br /&gt;
*Provide computing assistance and technical troubleshooting with PC and MAC multimedia workstations in the Learning Commons, including support with printing, scanning, and multimedia software &lt;br /&gt;
*Provide basic technical support for Library-related IT issues, such wireless printing, and refer users to our Systems Help Desk where appropriate &lt;br /&gt;
*Provide basic AV support for Learning Commons workshops, referring to the Learning Centre AV Technician as appropriate &lt;br /&gt;
*Provide basic support for Digital Media Rooms, including connecting peripherals and troubleshooting technical issues&lt;br /&gt;
*Circulate equipment available in the Chapman Learning Commons, including camcorders, LCD projectors, laptops, chargers and more&lt;br /&gt;
*Be familiar with learning support services available in the Learning Commons, including the Writing Centre, AMS Tutoring, Coaches Corner, Thunderstudy and learning support workshops and refer users accordingly &lt;br /&gt;
*Be familiar with Library support services available in the IKBLC and refer users accordingly &lt;br /&gt;
*Assist with Learning Commons (learningcommons.ubc.ca) website projects and other online initiatives, as required &lt;br /&gt;
*Assist with basic operations of the Learning Commons, including opening/locking doors for workshops and events, notifying full-time staff of building or security issues, and tidying computer workstations/study tables as needed &lt;br /&gt;
*Participate in the CLC Assistant training program and ongoing learning opportunities, including bi-weekly staff meetings&lt;br /&gt;
&lt;br /&gt;
Supervision is provided by two Chapman Learning Commons staff members to provide a supportive and learning-focused work environment.&lt;br /&gt;
If you have any questions about the posting, please email Nick Thornton at nick.thornton@ubc.ca&lt;br /&gt;
&lt;br /&gt;
==Expectations and Performance==&lt;br /&gt;
&lt;br /&gt;
CLCAs must demonstrate excellent attendance and participation throughout the academic year. All absences must be communicated in advance or as soon as possible. The Learning Commons follows a ‘three strikes’ rule- which includes a verbal warning, followed by a written warning, and if it merits: a conversation around suitability for the role. Every CLCA will complete a performance review and have a chance to review their goals and growth in the role.&lt;br /&gt;
&lt;br /&gt;
*Attend and be on time for every shift. On time means that you are at the desk and ready to work when your shift starts, not arriving &lt;br /&gt;
*Attend and be on time for every CLCA meeting- absences must be communicated to supervisor well BEFORE the meeting&lt;br /&gt;
*Legitimate absences include: medical or family emergency, transit delays, weather delays, exams. Absences due to scheduling conflicts, study groups, etc are not permitted&lt;br /&gt;
*Participate thoughtfully in ongoing training and professional development&lt;br /&gt;
&lt;br /&gt;
==Administrative Details==&lt;br /&gt;
Natalie, our Program Assistant, will be your main point of contact for the administrative details of your job. Natalie oversees payroll, scheduling, as well as a host of other duties that keep the desk and CLC running smoothly.&lt;br /&gt;
&lt;br /&gt;
===Payroll===&lt;br /&gt;
Natalie will send out reminders of when payroll is due. Make sure to track your hours accurately!&lt;br /&gt;
*You may not exceed 10 hours per week, or 20 hours in a pay period.&lt;br /&gt;
*Project time done while on shift can only be tracked once: do not &amp;quot;double dip&amp;quot; and record project work hours done while on the desk. Only project work done off of the desk should be logged.&lt;br /&gt;
*There is no off-cycle payroll so have your hours in on time! You may need to project ahead hours in order to meet the deadline&lt;br /&gt;
&lt;br /&gt;
===Shift Swaps===&lt;br /&gt;
Shift swaps are allowed but must follow the following guidelines:&lt;br /&gt;
*&amp;quot;Like for Like&amp;quot;- this means that if you need to switch a four hour shift, you have to find someone else to switch for a four hour period&lt;br /&gt;
*3+ way shift swaps are messy. Avoid if at all possible.&lt;br /&gt;
*You are in charge of your shift swaps, not Natalie&lt;br /&gt;
*Make the changes in the Google Doc, highlight them and email Natalie.&lt;br /&gt;
&lt;br /&gt;
===Leave Requests===&lt;br /&gt;
Occasionally, CLCAs request time off, usually during December or Reading Week. Here are the guidelines:&lt;br /&gt;
*You must submit a detailed leave request to Natalie (cc Nick)&lt;br /&gt;
*It is a request. Do not book tickets until you have confirmation from your supervisors&lt;br /&gt;
*Be fair. If you are taking a week off around the winter break, make sure you are available to work during Reading Week&lt;br /&gt;
*Leave requests are first come, first serve and not guaranteed&lt;br /&gt;
*Leave is not paid&lt;br /&gt;
&lt;br /&gt;
==Professional Communication==&lt;br /&gt;
As a paraprofessional staff member at UBC, communicating professionally is one of the skills you will practice and gain throughout your role. Some important things to remember:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Email:&#039;&#039;&#039;&lt;br /&gt;
*Always have a clear subject line like: &amp;quot;Shift Swap&amp;quot; or &amp;quot;Request for Leave&amp;quot;&lt;br /&gt;
*Use professional language. A good rule to follow is to match the tone of the email you received.&lt;br /&gt;
*Include only the necessary information. Be clear and concise. Know that yours is not the only email that person will receive&lt;br /&gt;
*Include a signature at the end: (example: Justin Trudeau, Chapman Learning Commons Assistant)&lt;br /&gt;
*Know when something might be too complicated for an email and perhaps request a meeting instead, or make a phone call&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Submitting tickets:&#039;&#039;&#039; make sure to submit to Library System IT Help Desk (LSIT) through the clc.assistants@ubc.ca account. Include the workstation number, time and date, issue and your name. Without that information, LSIT will not be able to assist or follow up&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Phone:&#039;&#039;&#039; Answer politely with &amp;quot;Hello, Chapman Learning Commons, (your name) speaking, how can I help you?&amp;quot; Don&#039;t just answer with &amp;quot;Hello.&amp;quot; or &amp;quot;Hi.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;In-person:&#039;&#039;&#039;&lt;br /&gt;
*Smile and be welcoming&lt;br /&gt;
*Make eye contact&lt;br /&gt;
*Ask good follow up questions&lt;br /&gt;
*Focus on the task at hand&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who to contact and for what:&#039;&#039;&#039;&lt;br /&gt;
*Nick Thornton: Performance concerns, safety, training, professional development, procedures, questions or concerns about the role, leave requests, one-on-ones, performance reviews&lt;br /&gt;
*Julie Mitchell: Library policies and procedures, immediate concerns if Nick is not available.&lt;br /&gt;
*Natalie Leung: Desk Scheduling, Shift swaps, late or missed shifts (cc: Nick), Dodson and Lillooet Booking, Desk supplies re-ordering, help with submitting tickets, signage (Physical and Digital), pay roll&lt;br /&gt;
&lt;br /&gt;
==Desk Policies==&lt;br /&gt;
 &lt;br /&gt;
1. There is no eating of food behind the desk of any sort. This includes gum. Water bottles and coffee are allowed but it helps us keep the space looking professional if they are kept somewhat out of view.&lt;br /&gt;
&lt;br /&gt;
2. The desk (including the Circ side) are staff only. Our desk computers swivel around so we can show patrons things without them coming behind the desk.&lt;br /&gt;
&lt;br /&gt;
3. Report any injuries or damage immediately. The supervisor of the injured employee must click on the orange button entitled, “Report an Accident or Incident” on the RMS website.&lt;br /&gt;
&lt;br /&gt;
4. Alert the desk &#039;&#039;and&#039;&#039; your supervisor if you are running late for a shift.&lt;br /&gt;
&lt;br /&gt;
5. Do not wear headphones at the desk.&lt;br /&gt;
&lt;br /&gt;
6. Do not store items for patrons behind the desk. We cannot promise to pass something to someone else, nor keep someone’s bag, etc for later pick up. No exceptions.&lt;br /&gt;
&lt;br /&gt;
7. We cannot charge patron’s phones or other devices at the desk–they need to check out the charger and charge them on their own.&lt;br /&gt;
&lt;br /&gt;
8. When you let patrons into the Dodson or Lillooet rooms, make sure you pass them a room checklist.&lt;br /&gt;
&lt;br /&gt;
9. Please keep friend visits at the desk to a minimum. If you are visiting with friends you do not look available to help other patrons.  Also, if you have time to visit with friends while on shift, you have time to be doing project work. Remember DDT = PPT (Desk Down Time = Perfect Project Time).&lt;br /&gt;
&lt;br /&gt;
10. We do not email patrons for any reason. If a patron asks to be contacted for anything, please remind them that they can come back to the desk to check but that we don&#039;t contact patrons from our desk. If they have questions, please feel free to offer them Nick or Julie&#039;s business card (located in left hand cabinet under the desk)&lt;br /&gt;
&lt;br /&gt;
==Opening Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please watch the [https://www.youtube.com/watch?v=UoFZGVlX7Lc Opening Shift Procedures video] first:&#039;&#039;&#039; &lt;br /&gt;
*Meet UBC security at the doors on the 2nd level to be let in to the heritage core of the building. If security is not present, feel free to call them (604-822-2222) or use the blue phones located in the building&lt;br /&gt;
*Retrieve lanyard from Room 203 (accessible via student card)&lt;br /&gt;
*Turn on Heritage Core lights, located by stairs, as well as the lamps beside the Macs&lt;br /&gt;
*Check if Dodson and Lillooet Rooms are locked and/or if there are any problems&lt;br /&gt;
*Open all glass entry doors (middle doors have heat-activated handles) (Note: the heat-activated handles are currently out of order and the door will be locked via chain instead. Unlock the chain and give it to security for now)&lt;br /&gt;
*Turn on desk lights (located near circulation gate)&lt;br /&gt;
*Set up the desk and prepare for the day: Plug in Phone, Plug-in iClicker Base Unit, Unlock Master Locks on Cabinets, Unlock Credenza, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Check Tutoring and Coaching pavilions; check if doors to pavilions are locked, check that open/closed sign is correct and any stray furniture is returned &lt;br /&gt;
*Fill printer with paper and ink (if necessary), also check the printer on Level 2&lt;br /&gt;
*Check stock of publications in large stands and in desk drawer. Email Natalie (natalie.leung@ubc.ca) if any are running low&lt;br /&gt;
*See shift checklist procedures&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Shift Checklist&#039;&#039;&#039;&lt;br /&gt;
*Log-on to computers using your CWL login&lt;br /&gt;
*Log into Voyager on the staff PC&lt;br /&gt;
*Check the clc.assistants@ubc.ca email account for new and outstanding messages (via [http://www.mail.ubc.ca UBC Mail])&lt;br /&gt;
*Log-on to Desk Tracker (see the Desk Tracker section [https://blogs.ubc.ca/commons/training/new-opening-shift/ here])&lt;br /&gt;
*Check CLC Blog for new posts&lt;br /&gt;
*Check the [http://learningcommons.ubc.ca/ Learning Commons], [http://www.library.ubc.ca/ UBC Library] and [http://bulletins.it.ubc.ca/ UBC IT Bulletins] websites for news and updates&lt;br /&gt;
*Check Voicemail if red light is on phone (Password: 19611961#)&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked if not in use&lt;br /&gt;
*When not helping patrons, work on project work&lt;br /&gt;
*Be sure to post any news and updates to blog&lt;br /&gt;
*Smile and be welcoming!&lt;br /&gt;
&lt;br /&gt;
==On Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=sc6EyJbTo_0 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Rounds Checklist&#039;&#039;&lt;br /&gt;
===== Dodson/Lillooet rooms =====&lt;br /&gt;
*Locked&lt;br /&gt;
*No catering left (Call Wescadia if catering equipment is left behind; Number is in [https://blogs.ubc.ca/commons/ubc-contact-list/ Contact List])&lt;br /&gt;
*Windows closed&lt;br /&gt;
===== Heritage Core =====&lt;br /&gt;
*Check that furniture arrangement is proper&lt;br /&gt;
*Check and refill printer supplies as needed  (remember to check the 2nd level printer as well)&lt;br /&gt;
*Ensure that exits are clear&lt;br /&gt;
===== Qualicum Room =====&lt;br /&gt;
*Furniture check&lt;br /&gt;
*Check Writing Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
*Check Coaching Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
===== Desk =====&lt;br /&gt;
*Print card machine working?&lt;br /&gt;
*Change machine working?&lt;br /&gt;
*Check staff webmail&lt;br /&gt;
*All questions entered into DeskTracker&lt;br /&gt;
*Check publication stand and clean up if messy&lt;br /&gt;
*Check Digital Media Rooms for cleanliness&lt;br /&gt;
&lt;br /&gt;
==Closing Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=BhdzxzUFN4g this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
The most important thing to remember about closing is to properly lock and secure all cabinets and return the keys to their respective places.&lt;br /&gt;
&lt;br /&gt;
===== 45 minutes prior to closing time =====&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked (if not in use). If rooms have not been tidied by last users, inform Natalie (natalie.leung@ubc.ca)&lt;br /&gt;
*Check Tutoring and Coaching pavilions to ensure all furniture is present and doors are locked&lt;br /&gt;
*Check both 3rd and 2nd floor printers for paper. Refill if necessary.&lt;br /&gt;
&lt;br /&gt;
===== 30 minutes prior to closing =====&lt;br /&gt;
*Discharge all equipment that has been returned. This ensures there are no accidental overnight fines&lt;br /&gt;
*Empty recycling by the printer&lt;br /&gt;
&lt;br /&gt;
===== 10 minutes prior to closing =====&lt;br /&gt;
*Lock up everything on the desk in the cabinets: Phone, Clicker Base Unit, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Place the Master Padlocks on the Equipment Lending cabinet and the Technology cabinet&lt;br /&gt;
*Tidy up the Learning Commons (push in all unused chairs, turn off unused lamps, etc.)&lt;br /&gt;
*Bring the large standing CLC banner in front of the main doors inside the Learning Commons&lt;br /&gt;
&lt;br /&gt;
===== 5 minutes prior to closing =====&lt;br /&gt;
*Turn lights off above desk, straighten chairs, and ensure all valuable items are locked in the credenza.&lt;br /&gt;
 &lt;br /&gt;
===== After closing =====&lt;br /&gt;
*Go downstairs and hang up the lanyard in Room 203 (next to the in and out whiteboard)&lt;br /&gt;
*Check in with security before you leave just to double check that they know the CLC desk is now closed. The heritage core remains open until 1am&lt;br /&gt;
&lt;br /&gt;
==Equipment Lending==&lt;br /&gt;
&#039;&#039;&#039;Please start by reviewing [https://www.youtube.com/watch?v=u1UcVWOu2X8 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Borrowing Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk&lt;br /&gt;
*If they are asking for equipment, ensure you know exactly what they need (i.e. iPhone 4 vs. iPhone 5 charger, VGA vs HDMI dongle)&lt;br /&gt;
*If patron is asking to borrow a laptop, video camera, tripod, or LCD projector, ask if they have signed a waiver before | If they have not, ask them to sign the waiver while you grab the equipment&lt;br /&gt;
*Retrieve the equipment they require, and ensure ALL pieces are present | If the equipment comes with a checklist, go through the checklist with the patron&lt;br /&gt;
*Before scanning out equipment, ensure that the patron matches the photo on their UBC ID card, and if they had to fill out a waiver, ensure all sections are filled out correctly before placing it in the Lending Form tray&lt;br /&gt;
*In Voyager, scan the patrons UBC card | If they are borrowing a laptop, video camera, tripod, or LCD project and they said they have already filled out a waiver, confirm that they are approved to do so in the “Notes” section of Voyager&lt;br /&gt;
*Before scanning the bag the item is in, confirm the barcodes on the item and the bag are identical, then scan the bag (or item)&lt;br /&gt;
*Once all items are scanned, hand the loan slip to the patron, and tell them when the item is due back&lt;br /&gt;
*If the item has a bag, place the bag on the back counter behind the desk so it is easy to visually tell how much equipment is out on loan&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Returning Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk, and ask them to wait at the desk while you discharge the item&lt;br /&gt;
*Ask them if they had any problems with the item they borrowed | If there was an issue, be sure to let Clare know&lt;br /&gt;
*Inspect the equipment and ensure that ALL parts of the item are there – be sure to check the item’s checklist if it has one&lt;br /&gt;
*Scan the barcode of the item twice in Voyager so that the status goes from “Discharged” to “Browse”&lt;br /&gt;
*If the patron has any fines, be sure to let them know how much the fines are | If the patron has an issue with any of the fines, let them know they can appeal the fines by filling in an appeal form at the Circulation Desk, and be sure to jot down all details of the interaction: Patron’s ID number, time and circumstances of the late return, barcode of the item and e-mail these details to Julie or Nick&lt;br /&gt;
*Return the item to the equipment cabinet | If a laptop is returned, make sure to “ghost” it and give it to the Circulation Desk to charge&lt;br /&gt;
*If an item is damaged, write a note and put it on Natalie&#039;s desk. A follow up email is also helpful. &lt;br /&gt;
*&#039;&#039;&#039;Do not put sticky notes at the desk or in the cupboards!&#039;&#039;&#039; &lt;br /&gt;
*For detailed equipment lending procedures for select items, please refer to [http://blogs.ubc.ca/commons/equipment-lending/new-acc-equipment-lending-procedures/ this].&lt;br /&gt;
 &lt;br /&gt;
&#039;&#039;&#039;Equipment Loans Chart&#039;&#039;&#039;&lt;br /&gt;
If you are unsure of when an item needs to be due back, refer to the chart at the desk that lists all the equipment we loan, and details who it can be lent to, the loan period, and fine rates. Remember that items are due back a half hour before closing.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;CLCAs Borrowing Equipment&#039;&#039;&#039;&lt;br /&gt;
As a UBC student, you are absolutely welcome to borrow the equipment that the CLC offers, during the hours we are open. Please just remember to keep the following in mind:&lt;br /&gt;
*Loan out the equipment properly- with your UBC Card. Do not just grab the piece of equipment you need&lt;br /&gt;
*Only loan out equipment during our operational hours&lt;br /&gt;
*Use your judgement. If there is only one MacBook Pro charger left and you loan it out for a full four hours while you&#039;re at the desk, then it is unavailable for others to use&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Important Notes&#039;&#039;&#039;&lt;br /&gt;
*When Loaning out scissors, ask the patron if they are using them at the desk or away from the desk. If they just need to use them at the desk, you do not need to scan the scissors out in Voyager&lt;br /&gt;
*Items given out freely / without ID: Scrap Paper &amp;amp; Golf Pencils&lt;br /&gt;
*Items we do not have / give out: Earplugs &amp;amp; Pens&lt;br /&gt;
*Patrons can check out the bookstore vending machine, across the Qualicum Room (near the Print Vendor Card Machines, should they have any additional stationary needs)&lt;br /&gt;
&lt;br /&gt;
==Circulation vs Reference==&lt;br /&gt;
&#039;&#039;&#039;Circulation&#039;&#039;&#039;- staffed by CUPE professionals who handle loans, overdues, fines, fine appeals, and other basic library support&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reference&#039;&#039;&#039;- staffed by librarians (who are faculty at UBC) who are subject specialists. The reference desk at Irving is the Music, Art and Architecture Library. For a complete list of those librarians please see here: http://directory.library.ubc.ca/people/subjectlibrarians/People.division_id:53&lt;br /&gt;
&lt;br /&gt;
==iPad Users==&lt;br /&gt;
Please note only the Writing Centre, Thunderstudy, Peer Academic Coaches and Science Peer Academic Coaches are authorized to use the iPads. Remember to properly charge/discharge iPads in Voyager. A list of the users who have signed an iPad User Agreement can be found on the inside door of the far right credenza. A coach/tutor can only borrow an iPad if they are on the list. No exceptions will be made.&lt;br /&gt;
&lt;br /&gt;
==Customer Service==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=Wi9JjXow7yk this video]:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Main points:&#039;&#039;&#039;&lt;br /&gt;
*Be clear, calm, and concise&lt;br /&gt;
*Be aware of what is going on around you.&lt;br /&gt;
*Greet patrons as they come to the desk&lt;br /&gt;
*If someone looks lost, they probably are- ask them if they need assistance&lt;br /&gt;
*Do one thing at a time.&lt;br /&gt;
*Help one patron at a time. If there is a line, ask them if they need printing help, then help that group all at once.&lt;br /&gt;
*It&#039;s okay to not know. Look things up but don&#039;t refer someone somewhere unless you are &#039;&#039;&#039;100% certain&#039;&#039;&#039; that that is the right referral &lt;br /&gt;
*Communicate clearly with Circulation and Reference. Don&#039;t just send a patron to the other side, meet them and let the staff member know what the patron&#039;s inquiry is&lt;br /&gt;
*Break things down into simple steps. After 3 steps, most people get confused&lt;br /&gt;
*Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.&lt;br /&gt;
*Know when to refer. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don&#039;t be afraid to ask for help&lt;br /&gt;
&lt;br /&gt;
==Technical Support==&lt;br /&gt;
The information desk provides basic IT troubleshooting for patrons. This includes:&lt;br /&gt;
*Recovering lost iClickr ID&#039;s&lt;br /&gt;
*Microsoft Office support (Excel, Word, PowerPoint)&lt;br /&gt;
*Adobe Creative Suite (Final Cut Pro, Illustrator, Photoshop)&lt;br /&gt;
*Student Service Centre issues&lt;br /&gt;
*Connect support&lt;br /&gt;
&lt;br /&gt;
All of our IT support is at the &amp;quot;basic&amp;quot; level. If you are finding an issue is taking more than 5-10 minutes to troubleshoot, then it may be best to have that person contact IT. Our philosophy and approach is to build capacity in patrons by showing them how to do something, not just doing it for them. Break things down into simple steps and allow the patron time to complete them. This may require you leaving them and going back to the desk and checking in at a later point.&lt;br /&gt;
&lt;br /&gt;
==Pay for Print==&lt;br /&gt;
&#039;&#039;&#039;Before you begin…&#039;&#039;&#039; &lt;br /&gt;
Breathe. Take your time. If you’re calm, the patron will be calm, too. :)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Notes and Important Tidbits&#039;&#039;&#039;&lt;br /&gt;
*Notify patrons that the default is double-sided!&lt;br /&gt;
*If you are uploading to the web interface (aka payforprint.ubc.ca), you can now choose the duplex or single sided queues.&lt;br /&gt;
*Refunds are occurring in room 241 (Library Administration) Mon-Fri 9 am – 3:30 pm.&lt;br /&gt;
*If you are using Pay for Print from your laptop, you must select the library printers. If you don’t choose a library printer (a.k.a. a private printer) then the documents will automatically print (won’t hold the document) and charge the patron’s account&lt;br /&gt;
*For the card kiosk: patrons must activate their card first (aka put money via debit/credit online) before being able to add money. For guest cards, this isn’t an issue. Guests can add money onto their card right away.&lt;br /&gt;
If a student has a “carryover plan”, that money CANNOT be transferred to a UBC Card Plan (which is the account funds are deducted from for printing).&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Refunds:&#039;&#039;&#039;&lt;br /&gt;
* For printers: If printer has charged patron for print but documents did not come out, have them log in to their Pay for Print account to check if the amount was charged or if the print job failed. If the amount was charged, complete a Library refund form and ask them to visit Circulation right away for a refund.&lt;br /&gt;
* For the print card vendor: If the vendor gives a receipt that says “Value not added,” patrons can present this receipt to Circulation for a cash refund.&lt;br /&gt;
* It’s possible for patrons to have negative balances, if they had money from a first-year meal plan. Certain outlets can allow students to go into debt when purchasing food. The student must add enough money to wipe out the debt before they can print.&lt;br /&gt;
&#039;&#039;&#039;Registering a Guest Card:&#039;&#039;&#039;&lt;br /&gt;
# Log it to Pay For Print site with username &amp;amp; password from back of Guest Card&lt;br /&gt;
# Select “Add Money – Visitors”&lt;br /&gt;
# Log in again with guest username &amp;amp; password&lt;br /&gt;
# Register card – you can also change the password here&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Best Practices&#039;&#039;&#039;&lt;br /&gt;
*Do not recommend students get Guest Print Cards until ALL other options are exhausted: we should recommend students to link their Pay for Print to their Student Cards. Guest Print Cards for students are the last-resort option.&lt;br /&gt;
*For patron privacy, if you are getting patrons to log in using our desk computers, use private mode on the browser. Remember to close the window between sessions.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Troubleshooting:&#039;&#039;&#039;&lt;br /&gt;
Student/Staff cannot log-in with valid CWL credentials:&lt;br /&gt;
*Have you added .stu to the end of their CWL?&lt;br /&gt;
*Most likely, their EAD Account has not been created. (Example problem: invalid username/password ONLY at the pay for print portals.) Get them to change their password here EVEN IF THEIR ACCOUNT WAS CREATED RECENTLY. IT IS IMPORTANT TO CHANGE THEIR PASSWORD ON THE CWL SITE, NOT THE SSC.&lt;br /&gt;
*It is best NOT to send them to a “forgot your password” area because it will require additional security questions. Use the above link.&lt;br /&gt;
*Go to the UBC Card site and check that they have activated their account (do so by clicking on the “add funds” link on the right. If they need to activate their card, they need to load a minimum of $5.&lt;br /&gt;
*Note that UBC food services, Print Reload Machine (Ike’s Cafe, etc.) cannot add funds via cash if they do not activate it online first. Subsequent reloads can be done at a food service location.&lt;br /&gt;
*Still not working? Contact LSIT.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Pay for Print FAQs&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
==Printing Troubleshooting==&lt;br /&gt;
&#039;&#039;&#039;Machine Info&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Type: ColorQube 9303&amp;lt;br /&amp;gt;&lt;br /&gt;
Serial Number: XNE128857&amp;lt;br /&amp;gt;&lt;br /&gt;
(Press the Machine Status button so see other machine information)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Contact Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Xerox UBC Help Line: 1-877-526-9243&amp;lt;br /&amp;gt;&lt;br /&gt;
Systems Help Desk: 604-822-6275 or library.systems@ubc.ca (during regular weekday office hours)&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services: 604-822-2854&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services should only be used as a back-up service.&lt;br /&gt;
&lt;br /&gt;
The Xerox UBC Help Line is dedicated to UBC only.&lt;br /&gt;
# Before you call Xerox, have the above serial number of the CLC printer (ColorQube 9303) ready.&lt;br /&gt;
# Jot down the name of the person who is helping you (this will come in handy later).&lt;br /&gt;
# Inform the phone representative of your issue.&lt;br /&gt;
# Double check that the location they have on file for our machine IS the Chapman Learning Commons, Level 3, Irving K. Barber Learning Centre.&lt;br /&gt;
# Before ending the call, request a ticket number. Each call Xerox receives is assigned a unique ticket number. This number may not be provided by the call centre unless it is requested. If you have any issues with obtaining a ticket number, please ask for the name of the representative you’re speaking to (if you don’t already know it).&lt;br /&gt;
# If you reported a malfunction with the printer in any way (see below for how to proceed with requests for supplies), inform library.systems@ubc.ca with the following:&amp;lt;br /&amp;gt;&lt;br /&gt;
    Your unique ticket number&lt;br /&gt;
    Date reported&lt;br /&gt;
    Time reported&lt;br /&gt;
    Reporter’s name (or follow up contact) – *please CC natalie.leung@ubc.ca on this email&lt;br /&gt;
    Brief description of the issue reported&lt;br /&gt;
&lt;br /&gt;
If you have requested supplies from Xerox, do not notify Library Systems (LSIT). Instead, just let natalie.leung@ubc.ca know.  However, if supplies are urgent and still have yet to arrive, we will then need to inform Systems of this issue.&lt;br /&gt;
&lt;br /&gt;
Notifying Library Systems will help them follow up on outstanding issues and get a better sense of the reliability of the equipment. It also provides them with specific ticket numbers so that may follow up with Xerox if there are outstanding issues.&lt;br /&gt;
&lt;br /&gt;
The Online Support Assistant Knowledge base is also a useful resource for troubleshooting.  Go to www.xerox.com and in the search box, type in the model number of the machine you want to find out about (ColorQube 9303).  When the page loads, you will see on the left hand side a box with information about your model and there will be a highlighted link saying “owners”.  Click on that link and you will bring up a short list that includes the word “support” – click on that and you can download the manual or go to the library of customer tips and other helpful things.&amp;lt;br /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Problem &amp;amp; Contacts&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
| Card Reader Issues  || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Problems with print server || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Out of Toner || Xerox Help Desk / Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Need more paper || Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Major printer jams/problems || Xerox Help Desk&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
==Dealing with Difficult Patrons==&lt;br /&gt;
&lt;br /&gt;
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Understanding the cause of anger&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:&lt;br /&gt;
*They are embarrassed that they don&#039;t know the answer&lt;br /&gt;
*They may have already been referred more than once and don&#039;t feel helped&lt;br /&gt;
*They have not left themselves enough time&lt;br /&gt;
*External factors: family, relationships, mental health&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Setting expectations&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Sometimes we can preempt frustration in patrons by setting very clear expectations. Let&#039;s say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online and at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone&#039;s work for them.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;What to do when someone is becoming frustrated or disrespectful&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Some important things to remember:&lt;br /&gt;
*Don&#039;t stare&lt;br /&gt;
*Avoid judgment&lt;br /&gt;
*Speak in a calm and clear voice&lt;br /&gt;
*Repeat lines of policies and avoid personal statements and judgments&lt;br /&gt;
*Confirm that you understand the problem and state what it is you can do to try and help&lt;br /&gt;
*Empathize with the patron&#039;s situation: &amp;quot;It sounds like you&#039;re quite frustrated that you can&#039;t get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:&lt;br /&gt;
&#039;I&#039;m very happy to assist you but if you&#039;re going to be disrespectful, I won&#039;t be able to help you.&#039;&lt;br /&gt;
&lt;br /&gt;
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else&#039;s safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.&lt;br /&gt;
&lt;br /&gt;
==Project Work==&lt;br /&gt;
In addition to your desk duties, you are expected to take on a piece of project work that helps support learning at UBC. Project work is tracked in your payroll and also something that you can do during &amp;quot;desk down time.&amp;quot; Projects could include writing a blog post, filming a video, running a workshop and any other creative ideas you may have. if you have any questions at all about project work, be sure to talk to your team lead, or Nick.&lt;br /&gt;
&lt;br /&gt;
A project lead is a returning CLCA who can help assist you in planning and executing your project work. They work with Nick to help communicate what project work possibilities exist and also share their expertise in a given area. You will have a chance to pick your own teams (numbers may need to be adjusted) and can rely on your whole project work team to collaborate, or work individually.&lt;br /&gt;
*Web Team (Saeid and David)- Learning Commons website, graphics, page updates, videos, infographics&lt;br /&gt;
*Communications (Team Lead: Vikram)- blogs, Twitter, Instagram, Contests&lt;br /&gt;
*Desk + Orientation (Team Lead: Umaima)- training, desk procedures, Stress Less for Exam Success&lt;br /&gt;
&lt;br /&gt;
==Safety==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Lock down Procedures&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[http://www.emergency.ubc.ca/videos/index.html This video] is one of those things you hope you never have to use, but good to know should an emergency arise. Watch it both in light of you as a student as well as a student leader working at the desk. It’s a quick short minute clip. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reporting an Injury&#039;&#039;&#039;&lt;br /&gt;
Any event involving injury to a person or damage to property, or with the potential to do so, must be reported to Workplace Health Services within 24 hours of occurrence.&lt;br /&gt;
The [https://www.hse2.ubc.ca/consdata/incident_accident/public_page.php UBC Faculty and Staff Incident/Accident Report form] must be completed for every incident or accident, even if no injuries were sustained.&lt;br /&gt;
&lt;br /&gt;
==FAQ==&lt;br /&gt;
&#039;&#039;&#039;Technology&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Away from campus, but want to do some scholarly research?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
You no longer have to set up myVPN to access UBC Library resources off campus! Simply login with your CWL when prompted and the wealth of UBC Library resources are yours.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Need to make your files into a PDF?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If you have a word document, click on Save As and choose the format “PDF.”&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where are the scanners in IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
There are 6 scanners in the Chapman Learning Commons connected to all the Mac stations in the heritage core. There is also 2 PC scanning stations (1 is a large format scanner) in the Music, Art &amp;amp; Architecture section of Irving on the 3rd floor.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;I keep saving a file on one of the Macs and I can’t find it. What do I do?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Mac%20Downloads%20and%20Documents%20Folders/macfolders.png&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Are there computers somewhere that have 3.5 inch floppy drives?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. The computers in the bookstacks on levels 3 &amp;amp; 4 of IKBLC have floppy drives.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;How do I log on to the library workstations if CWL is down?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If the CWL is down, you can still login using your library barcode and PIN.  The barcode is located on the back their UBCcard/ alumni card or affiliate card.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;General Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
&#039;&#039;Need to book a Study Room?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Go through the steps on the [http://elred.library.ubc.ca/mrbs/web/day.php?day=04&amp;amp;month=01&amp;amp;year=2016&amp;amp;area=10&amp;amp;room=45 Library Room Booking page].&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Want to return books after hours but not sure when?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Book%20Return/index.html Diagram of where it is located]&amp;lt;br /&amp;gt;&lt;br /&gt;
Note that it is locked when the bookstacks are open and unlocked when they are closed. This is so people will use the main drop off area when it is open.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Having trouble with Refworks?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Visit the reference desk:  [http://barber.library.ubc.ca/ hours of operation]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Not a UBC student? Want to access the internet?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Select the “ubcvisitor” network.  This network allows access to UBC’s network simply by providing your email address and agreeing to UBC’s terms of service.&lt;br /&gt;
Please note that access to the ubcvisitor network does not grant access to library indexes and databases. You need to login to a library workstation for this. Visitors can pick up a guest login ID from the circulation desk.  &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Payphone?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Payphone/phonelocation.jpg&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a change machine in Barber?  Where can I get change?&#039;&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes.  A change machine is located just outside the heritage core of the Chapman Learning Commons by the main doors to the Heritage Core&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a paper cutter in IKBLC that I can use?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, there is one located in the Chapman Learning Commons next to the print station.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;What is my library barcode and PIN?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
A patrons’ library barcode is located on the back of their UBCcard and begins with 29424. If you’ve forgotten your PIN it can be reset at the Circulation Desk. If the Circulation Desk is closed, it can be reset online [http://ilsauth.library.ubc.ca/login/forgot.php here]. Please note it can take up to half an hour for the change to be processed.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I renew a book when none of the UBC libraries are open?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. Assuming there have been no recalls on the loaned item and it is not a reserve item, you can renew it at library.ubc.ca.  Look for “Renew Books (login)” under “My Account” on the main page.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I drop off a book I loaned from a different UBC library at IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, as long as the book is not a reserve or interlibrary loan item, you can return any book borrowed from a UBC Library branch to the IKBLC book return.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where can I find resources for mature students (undergrads enrolled in a second degree)?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Refer them to the Welcome Center at Brock Hall. Mature student information is located [http://you.ubc.ca/admissions/mature-students/ here]. For more information on the eligibility of students, check out the [http://www.housing.ubc.ca/apply-info/eligibility Housing and Hospitality Services website]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can you watch my bag for me?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
As a rule, we don’t look after other peoples’ things at the desk. It’s an extra responsibility, can be problematic if we have to leave the desk, and can make things kind of cluttered. Just wanted to let everyone know in case it comes up.&lt;br /&gt;
&lt;br /&gt;
==History==&lt;br /&gt;
While working at the desk, we often get patrons who will stay and chat for a while about how different the new building is from the old Main Library that used to occupy this space. Others often ask specific questions about the historical core of IKBLC (e.g., How old is it? What are the stained glass windows about?). In any case, it always helps to know a thing or two about the history of Main Library and the IKBLC.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Key Dates on the Chapman Learning Commons and Irving K. Barber Learning Centre:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
1908: The University of British Columbia was established&lt;br /&gt;
1922: The University of British Columbia moves to Point Grey  as a result of the Great Trek of 1922.&lt;br /&gt;
1925: The Historical Core of the Building (where the Learning Commons is now housed) was built. At the time, it was the”Library’s main study room,” and students often nicknamed it King John’s Castle  after the university’s first Librarian, John Riddington.&lt;br /&gt;
2002: The Chapman Learning Commons opens in the Heritage Core.&lt;br /&gt;
2008:  Irving K. Barber Library (IKBLC) is open to students; hence, the Chapman Learning Commons re-opens as a part of IKBLC.&lt;br /&gt;
Want a more in-depth look of the history? Click on these links :&lt;br /&gt;
The History of the Library and Chapman Learning Commons&lt;br /&gt;
 &lt;br /&gt;
Quirky Facts on the Architecture of the Chapman Learning Commons and Irving K. Barber Learning Centre:&lt;br /&gt;
&lt;br /&gt;
* The Heritage core was built by architects Sharp and Thompson in a Tudor-era/ Gothic style.&lt;br /&gt;
* The stained glass windows in the Chapman Learning Commons represent the ” Canadian and British universities of the time.”&lt;br /&gt;
* The stained glass windows on the West side of the building (named the Golden Jubilee Memorial Windows) represent the original provinces of Canada.&lt;br /&gt;
* Both Chapman Learning Commons and the Riddington Room are often referred to as the “Harry Potter Room,” with the latter frequently nicknamed “Dumbledore’s Office.”&lt;br /&gt;
&lt;br /&gt;
Quick Note on the Donors and Supporters of the CLC and IKBLC:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who was Irving K. Barber?&#039;&#039;&#039;&lt;br /&gt;
Dr. Irving K. Barber was the principal donor for the Irving K. Barber Learning Centre with a donation of $20 million dollars. His main goal for the Centre was to create a facility “dedicated to the intellectual, social, cultural and economic development of the people of British Columbia and beyond.” In addition to being  an alum of the Forestry faculty and the founder of renown Slocan Forest Products Limited, he was a great philanthropist. Other projects include a $10 million donation to UBC Okanagan for the establishment of the Irving K Barber School of Arts and Sciences. He unfortunately passed away April 13th, 2012 but was survived by his wife and their descendants.&lt;br /&gt;
For more information on his fascinating life, click on this biography and this short article by the Province.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who are Kay and Lloyd Chapman?&#039;&#039;&#039;&lt;br /&gt;
As the name may hint, Mrs. Kay Scott and Dr. Lloyd Chapman (deceased) are the main benefactors of the Chapman Learning Commons. They both are alumni of the University of British Columbia (UBC) and were both long time supporters of UBC libraries’ most innovative and avant garde projects, through generous yearly contributions. They eventually decided to take their support and provided funds for the Chapman Learning Commons to be built. Their goal, in their words, was to create a space whereby people could learn whilst “they are engaged in discussion, sharing ideas and insights with one another.”&lt;/div&gt;</summary>
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		<title>Sandbox:Chapman Learning Commons Assistant Orientation</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Sandbox:Chapman_Learning_Commons_Assistant_Orientation&amp;diff=389846"/>
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&lt;div&gt;==Introduction==&lt;br /&gt;
&lt;br /&gt;
Welcome to your role at the Chapman Learning Commons! As a student staff member, you&#039;ll be working through a branch of UBC Library and Student Development. Your role at the desk is a critical touch point for students, staff, faculty and community patrons at UBC. There is a lot to know but we hope that this resource, along with the in person professional support, will make your time at the Learning Commons an enriching one.&lt;br /&gt;
&lt;br /&gt;
==Position Description==&lt;br /&gt;
The Chapman Learning Commons (CLC) is located within the Irving K. Barber Learning Centre (IKBLC) and provides a welcoming learning environment, academic support and basic computing assistance for students, faculty, staff and community members. We are looking for academically successful students with strong IT skills to join our Chapman Learning Commons Assistant program. As a CLC Assistant, you will: &lt;br /&gt;
*Work at the IKBLC Information Desk, educating and informing users about learning technologies that support student academic success, as well as directing users to IKBLC services and resources &lt;br /&gt;
*Foster a friendly, informative, welcoming, and learning-centered environment for undergraduate and graduate students, faculty, staff and community users &lt;br /&gt;
*Provide computing assistance and technical troubleshooting with PC and MAC multimedia workstations in the Learning Commons, including support with printing, scanning, and multimedia software &lt;br /&gt;
*Provide basic technical support for Library-related IT issues, such wireless printing, and refer users to our Systems Help Desk where appropriate &lt;br /&gt;
*Provide basic AV support for Learning Commons workshops, referring to the Learning Centre AV Technician as appropriate &lt;br /&gt;
*Provide basic support for Digital Media Rooms, including connecting peripherals and troubleshooting technical issues&lt;br /&gt;
*Circulate equipment available in the Chapman Learning Commons, including camcorders, LCD projectors, laptops, chargers and more&lt;br /&gt;
*Be familiar with learning support services available in the Learning Commons, including the Writing Centre, AMS Tutoring, Coaches Corner, Thunderstudy and learning support workshops and refer users accordingly &lt;br /&gt;
*Be familiar with Library support services available in the IKBLC and refer users accordingly &lt;br /&gt;
*Assist with Learning Commons (learningcommons.ubc.ca) website projects and other online initiatives, as required &lt;br /&gt;
*Assist with basic operations of the Learning Commons, including opening/locking doors for workshops and events, notifying full-time staff of building or security issues, and tidying computer workstations/study tables as needed &lt;br /&gt;
*Participate in the CLC Assistant training program and ongoing learning opportunities, including bi-weekly staff meetings&lt;br /&gt;
&lt;br /&gt;
Supervision is provided by two Chapman Learning Commons staff members to provide a supportive and learning-focused work environment.&lt;br /&gt;
If you have any questions about the posting, please email Nick Thornton at nick.thornton@ubc.ca&lt;br /&gt;
&lt;br /&gt;
==Expectations and Performance==&lt;br /&gt;
&lt;br /&gt;
CLCAs must demonstrate excellent attendance and participation throughout the academic year. All absences must be communicated in advance or as soon as possible. The Learning Commons follows a ‘three strikes’ rule- which includes a verbal warning, followed by a written warning, and if it merits: a conversation around suitability for the role. Every CLCA will complete a performance review and have a chance to review their goals and growth in the role.&lt;br /&gt;
&lt;br /&gt;
*Attend and be on time for every shift. On time means that you are at the desk and ready to work when your shift starts, not arriving &lt;br /&gt;
*Attend and be on time for every CLCA meeting- absences must be communicated to supervisor well BEFORE the meeting&lt;br /&gt;
*Legitimate absences include: medical or family emergency, transit delays, weather delays, exams. Absences due to scheduling conflicts, study groups, etc are not permitted&lt;br /&gt;
*Participate thoughtfully in ongoing training and professional development&lt;br /&gt;
&lt;br /&gt;
==Administrative Details==&lt;br /&gt;
Natalie, our Program Assistant, will be your main point of contact for the administrative details of your job. Natalie oversees payroll, scheduling, as well as a host of other duties that keep the desk and CLC running smoothly.&lt;br /&gt;
&lt;br /&gt;
===Payroll===&lt;br /&gt;
Natalie will send out reminders of when payroll is due. Make sure to track your hours accurately!&lt;br /&gt;
*You may not exceed 10 hours per week, or 20 hours in a pay period.&lt;br /&gt;
*Project time done while on shift can only be tracked once: do not &amp;quot;double dip&amp;quot; and record project work hours done while on the desk. Only project work done off of the desk should be logged.&lt;br /&gt;
*There is no off-cycle payroll so have your hours in on time! You may need to project ahead hours in order to meet the deadline&lt;br /&gt;
&lt;br /&gt;
===Shift Swaps===&lt;br /&gt;
Shift swaps are allowed but must follow the following guidelines:&lt;br /&gt;
*&amp;quot;Like for Like&amp;quot;- this means that if you need to switch a four hour shift, you have to find someone else to switch for a four hour period&lt;br /&gt;
*3+ way shift swaps are messy. Avoid if at all possible.&lt;br /&gt;
*You are in charge of your shift swaps, not Natalie&lt;br /&gt;
*Make the changes in the Google Doc, highlight them and email Natalie.&lt;br /&gt;
&lt;br /&gt;
===Leave Requests===&lt;br /&gt;
Occasionally, CLCAs request time off, usually during December or Reading Week. Here are the guidelines:&lt;br /&gt;
*You must submit a detailed leave request to Natalie (cc Nick)&lt;br /&gt;
*It is a request. Do not book tickets until you have confirmation from your supervisors&lt;br /&gt;
*Be fair. If you are taking a week off around the winter break, make sure you are available to work during Reading Week&lt;br /&gt;
*Leave requests are first come, first serve and not guaranteed&lt;br /&gt;
*Leave is not paid&lt;br /&gt;
&lt;br /&gt;
==Professional Communication==&lt;br /&gt;
As a paraprofessional staff member at UBC, communicating professionally is one of the skills you will practice and gain throughout your role. Some important things to remember:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Email:&#039;&#039;&#039;&lt;br /&gt;
*Always have a clear subject line like: &amp;quot;Shift Swap&amp;quot; or &amp;quot;Request for Leave&amp;quot;&lt;br /&gt;
*Use professional language. A good rule to follow is to match the tone of the email you received.&lt;br /&gt;
*Include only the necessary information. Be clear and concise. Know that yours is not the only email that person will receive&lt;br /&gt;
*Include a signature at the end: (example: Justin Trudeau, Chapman Learning Commons Assistant)&lt;br /&gt;
*Know when something might be too complicated for an email and perhaps request a meeting instead, or make a phone call&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Submitting tickets:&#039;&#039;&#039; make sure to submit to Library System IT Help Desk (LSIT) through the clc.assistants@ubc.ca account. Include the workstation number, time and date, issue and your name. Without that information, LSIT will not be able to assist or follow up&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Phone:&#039;&#039;&#039; Answer politely with &amp;quot;Hello, Chapman Learning Commons, (your name) speaking, how can I help you?&amp;quot; Don&#039;t just answer with &amp;quot;Hello.&amp;quot; or &amp;quot;Hi.&amp;quot;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;In-person:&#039;&#039;&#039;&lt;br /&gt;
*Smile and be welcoming&lt;br /&gt;
*Make eye contact&lt;br /&gt;
*Ask good follow up questions&lt;br /&gt;
*Focus on the task at hand&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who to contact and for what:&#039;&#039;&#039;&lt;br /&gt;
*Nick Thornton: Performance concerns, safety, training, professional development, procedures, questions or concerns about the role, leave requests, one-on-ones, performance reviews&lt;br /&gt;
*Julie Mitchell: Library policies and procedures, immediate concerns if Nick is not available.&lt;br /&gt;
*Natalie Leung: Desk Scheduling, Shift swaps, late or missed shifts (cc: Nick), Dodson and Lillooet Booking, Desk supplies re-ordering, help with submitting tickets, signage (Physical and Digital), pay roll&lt;br /&gt;
&lt;br /&gt;
==Desk Policies==&lt;br /&gt;
 &lt;br /&gt;
1. There is no eating of food behind the desk of any sort. This includes gum. Water bottles and coffee are allowed but it helps us keep the space looking professional if they are kept somewhat out of view.&lt;br /&gt;
&lt;br /&gt;
2. The desk (including the Circ side) are staff only. Our desk computers swivel around so we can show patrons things without them coming behind the desk.&lt;br /&gt;
&lt;br /&gt;
3. Report any injuries or damage immediately. The supervisor of the injured employee must click on the orange button entitled, “Report an Accident or Incident” on the RMS website.&lt;br /&gt;
&lt;br /&gt;
4. Alert the desk &#039;&#039;and&#039;&#039; your supervisor if you are running late for a shift.&lt;br /&gt;
&lt;br /&gt;
5. Do not wear headphones at the desk.&lt;br /&gt;
&lt;br /&gt;
6. Do not store items for patrons behind the desk. We cannot promise to pass something to someone else, nor keep someone’s bag, etc for later pick up. No exceptions.&lt;br /&gt;
&lt;br /&gt;
7. We cannot charge patron’s phones or other devices at the desk–they need to check out the charger and charge them on their own.&lt;br /&gt;
&lt;br /&gt;
8. When you let patrons into the Dodson or Lillooet rooms, make sure you pass them a room checklist.&lt;br /&gt;
&lt;br /&gt;
9. Please keep friend visits at the desk to a minimum. If you are visiting with friends you do not look available to help other patrons.  Also, if you have time to visit with friends while on shift, you have time to be doing project work. Remember DDT = PPT (Desk Down Time = Perfect Project Time).&lt;br /&gt;
&lt;br /&gt;
10. We do not email patrons for any reason. If a patron asks to be contacted for anything, please remind them that they can come back to the desk to check but that we don&#039;t contact patrons from our desk. If they have questions, please feel free to offer them Nick or Julie&#039;s business card (located in left hand cabinet under the desk)&lt;br /&gt;
&lt;br /&gt;
==Opening Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please watch the [https://www.youtube.com/watch?v=UoFZGVlX7Lc Opening Shift Procedures video] first:&#039;&#039;&#039; &lt;br /&gt;
*Meet UBC security at the doors on the 2nd level to be let in to the heritage core of the building. If security is not present, feel free to call them (604-822-2222) or use the blue phones located in the building&lt;br /&gt;
*Retrieve lanyard from Room 203 (accessible via student card)&lt;br /&gt;
*Turn on Heritage Core lights, located by stairs, as well as the lamps beside the Macs&lt;br /&gt;
*Check if Dodson and Lillooet Rooms are locked and/or if there are any problems&lt;br /&gt;
*Open all glass entry doors (middle doors have heat-activated handles) (Note: the heat-activated handles are currently out of order and the door will be locked via chain instead. Unlock the chain and give it to security for now)&lt;br /&gt;
*Turn on desk lights (located near circulation gate)&lt;br /&gt;
*Set up the desk and prepare for the day: Plug in Phone, Plug-in iClicker Base Unit, Unlock Master Locks on Cabinets, Unlock Credenza, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Check Tutoring and Coaching pavilions; check if doors to pavilions are locked, check that open/closed sign is correct and any stray furniture is returned &lt;br /&gt;
*Fill printer with paper and ink (if necessary), also check the printer on Level 2&lt;br /&gt;
*Check stock of publications in large stands and in desk drawer. Email Natalie (natalie.leung@ubc.ca) if any are running low&lt;br /&gt;
*See shift checklist procedures&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Shift Checklist&#039;&#039;&#039;&lt;br /&gt;
*Log-on to computers using your CWL login&lt;br /&gt;
*Log into Voyager on the staff PC&lt;br /&gt;
*Check the clc.assistants@ubc.ca email account for new and outstanding messages (via [http://www.mail.ubc.ca UBC Mail])&lt;br /&gt;
*Log-on to Desk Tracker (see the Desk Tracker section [https://blogs.ubc.ca/commons/training/new-opening-shift/ here])&lt;br /&gt;
*Check CLC Blog for new posts&lt;br /&gt;
*Check the [http://learningcommons.ubc.ca/ Learning Commons], [http://www.library.ubc.ca/ UBC Library] and [http://bulletins.it.ubc.ca/ UBC IT Bulletins] websites for news and updates&lt;br /&gt;
*Check Voicemail if red light is on phone (Password: 19611961#)&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked if not in use&lt;br /&gt;
*When not helping patrons, work on project work&lt;br /&gt;
*Be sure to post any news and updates to blog&lt;br /&gt;
*Smile and be welcoming!&lt;br /&gt;
&lt;br /&gt;
==On Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=sc6EyJbTo_0 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Rounds Checklist&#039;&#039;&lt;br /&gt;
===== Dodson/Lillooet rooms =====&lt;br /&gt;
*Locked&lt;br /&gt;
*No catering left (Call Wescadia if catering equipment is left behind; Number is in [https://blogs.ubc.ca/commons/ubc-contact-list/ Contact List])&lt;br /&gt;
*Windows closed&lt;br /&gt;
===== Heritage Core =====&lt;br /&gt;
*Check that furniture arrangement is proper&lt;br /&gt;
*Check and refill printer supplies as needed  (remember to check the 2nd level printer as well)&lt;br /&gt;
*Ensure that exits are clear&lt;br /&gt;
===== Qualicum Room =====&lt;br /&gt;
*Furniture check&lt;br /&gt;
*Check Writing Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
*Check Coaching Pavillion doors, furniture &amp;amp; whiteboards&lt;br /&gt;
===== Desk =====&lt;br /&gt;
*Print card machine working?&lt;br /&gt;
*Change machine working?&lt;br /&gt;
*Check staff webmail&lt;br /&gt;
*All questions entered into DeskTracker&lt;br /&gt;
*Check publication stand and clean up if messy&lt;br /&gt;
*Check Digital Media Rooms for cleanliness&lt;br /&gt;
&lt;br /&gt;
==Closing Shift Procedures==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=BhdzxzUFN4g this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
The most important thing to remember about closing is to properly lock and secure all cabinets and return the keys to their respective places.&lt;br /&gt;
&lt;br /&gt;
===== 45 minutes prior to closing time =====&lt;br /&gt;
*Ensure Dodson &amp;amp; Lillooet Rooms are locked (if not in use). If rooms have not been tidied by last users, inform Natalie (natalie.leung@ubc.ca)&lt;br /&gt;
*Check Tutoring and Coaching pavilions to ensure all furniture is present and doors are locked&lt;br /&gt;
*Check both 3rd and 2nd floor printers for paper. Refill if necessary.&lt;br /&gt;
&lt;br /&gt;
===== 30 minutes prior to closing =====&lt;br /&gt;
*Discharge all equipment that has been returned. This ensures there are no accidental overnight fines&lt;br /&gt;
*Empty recycling by the printer&lt;br /&gt;
&lt;br /&gt;
===== 10 minutes prior to closing =====&lt;br /&gt;
*Lock up everything on the desk in the cabinets: Phone, Clicker Base Unit, Stationary, Electric Pencil Sharpener&lt;br /&gt;
*Place the Master Padlocks on the Equipment Lending cabinet and the Technology cabinet&lt;br /&gt;
*Tidy up the Learning Commons (push in all unused chairs, turn off unused lamps, etc.)&lt;br /&gt;
*Bring the large standing CLC banner in front of the main doors inside the Learning Commons&lt;br /&gt;
&lt;br /&gt;
===== 5 minutes prior to closing =====&lt;br /&gt;
*Turn lights off above desk, straighten chairs, and ensure all valuable items are locked in the credenza.&lt;br /&gt;
 &lt;br /&gt;
===== After closing =====&lt;br /&gt;
*Go downstairs and hang up the lanyard in Room 203 (next to the in and out whiteboard)&lt;br /&gt;
*Check in with security before you leave just to double check that they know the CLC desk is now closed. The heritage core remains open until 1am&lt;br /&gt;
&lt;br /&gt;
==Equipment Lending==&lt;br /&gt;
&#039;&#039;&#039;Please start by reviewing [https://www.youtube.com/watch?v=u1UcVWOu2X8 this video]:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Borrowing Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk&lt;br /&gt;
*If they are asking for equipment, ensure you know exactly what they need (i.e. iPhone 4 vs. iPhone 5 charger, VGA vs HDMI dongle)&lt;br /&gt;
*If patron is asking to borrow a laptop, video camera, tripod, or LCD projector, ask if they have signed a waiver before | If they have not, ask them to sign the waiver while you grab the equipment&lt;br /&gt;
*Retrieve the equipment they require, and ensure ALL pieces are present | If the equipment comes with a checklist, go through the checklist with the patron&lt;br /&gt;
*Before scanning out equipment, ensure that the patron matches the photo on their UBC ID card, and if they had to fill out a waiver, ensure all sections are filled out correctly before placing it in the Lending Form tray&lt;br /&gt;
*In Voyager, scan the patrons UBC card | If they are borrowing a laptop, video camera, tripod, or LCD project and they said they have already filled out a waiver, confirm that they are approved to do so in the “Notes” section of Voyager&lt;br /&gt;
*Before scanning the bag the item is in, confirm the barcodes on the item and the bag are identical, then scan the bag (or item)&lt;br /&gt;
*Once all items are scanned, hand the loan slip to the patron, and tell them when the item is due back&lt;br /&gt;
*If the item has a bag, place the bag on the back counter behind the desk so it is easy to visually tell how much equipment is out on loan&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Returning Procedures&#039;&#039;&#039;&lt;br /&gt;
*Greet the patron when they come to the desk, and ask them to wait at the desk while you discharge the item&lt;br /&gt;
*Ask them if they had any problems with the item they borrowed | If there was an issue, be sure to let Clare know&lt;br /&gt;
*Inspect the equipment and ensure that ALL parts of the item are there – be sure to check the item’s checklist if it has one&lt;br /&gt;
*Scan the barcode of the item twice in Voyager so that the status goes from “Discharged” to “Browse”&lt;br /&gt;
*If the patron has any fines, be sure to let them know how much the fines are | If the patron has an issue with any of the fines, let them know they can appeal the fines by filling in an appeal form at the Circulation Desk, and be sure to jot down all details of the interaction: Patron’s ID number, time and circumstances of the late return, barcode of the item and e-mail these details to Julie or Nick&lt;br /&gt;
*Return the item to the equipment cabinet | If a laptop is returned, make sure to “ghost” it and give it to the Circulation Desk to charge&lt;br /&gt;
*If an item is damaged, write a note and put it on Natalie&#039;s desk. A follow up email is also helpful. &lt;br /&gt;
*&#039;&#039;&#039;Do not put sticky notes at the desk or in the cupboards!&#039;&#039;&#039; &lt;br /&gt;
*For detailed equipment lending procedures for select items, please refer to [http://blogs.ubc.ca/commons/equipment-lending/new-acc-equipment-lending-procedures/ this].&lt;br /&gt;
 &lt;br /&gt;
&#039;&#039;&#039;Equipment Loans Chart&#039;&#039;&#039;&lt;br /&gt;
If you are unsure of when an item needs to be due back, refer to the chart at the desk that lists all the equipment we loan, and details who it can be lent to, the loan period, and fine rates. Remember that items are due back a half hour before closing.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;CLCAs Borrowing Equipment&#039;&#039;&#039;&lt;br /&gt;
As a UBC student, you are absolutely welcome to borrow the equipment that the CLC offers, during the hours we are open. Please just remember to keep the following in mind:&lt;br /&gt;
*Loan out the equipment properly- with your UBC Card. Do not just grab the piece of equipment you need&lt;br /&gt;
*Only loan out equipment during our operational hours&lt;br /&gt;
*Use your judgement. If there is only one MacBook Pro charger left and you loan it out for a full four hours while you&#039;re at the desk, then it is unavailable for others to use&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Important Notes&#039;&#039;&#039;&lt;br /&gt;
*When Loaning out scissors, ask the patron if they are using them at the desk or away from the desk. If they just need to use them at the desk, you do not need to scan the scissors out in Voyager&lt;br /&gt;
*Items given out freely / without ID: Scrap Paper &amp;amp; Golf Pencils&lt;br /&gt;
*Items we do not have / give out: Earplugs &amp;amp; Pens&lt;br /&gt;
*Patrons can check out the bookstore vending machine, across the Qualicum Room (near the Print Vendor Card Machines, should they have any additional stationary needs)&lt;br /&gt;
&lt;br /&gt;
==Circulation vs Reference==&lt;br /&gt;
&#039;&#039;&#039;Circulation&#039;&#039;&#039;- staffed by CUPE professionals who handle loans, overdues, fines, fine appeals, and other basic library support&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reference&#039;&#039;&#039;- staffed by librarians (who are faculty at UBC) who are subject specialists. The reference desk at Irving is the Music, Art and Architecture Library. For a complete list of those librarians please see here: http://directory.library.ubc.ca/people/subjectlibrarians/People.division_id:53&lt;br /&gt;
&lt;br /&gt;
==iPad Users==&lt;br /&gt;
Please note only the Writing Centre, Thunderstudy, Peer Academic Coaches and Science Peer Academic Coaches are authorized to use the iPads. Remember to properly charge/discharge iPads in Voyager. A list of the users who have signed an iPad User Agreement can be found on the inside door of the far right credenza. A coach/tutor can only borrow an iPad if they are on the list. No exceptions will be made.&lt;br /&gt;
&lt;br /&gt;
==Customer Service==&lt;br /&gt;
&#039;&#039;&#039;Please start by watching [https://www.youtube.com/watch?v=Wi9JjXow7yk this video]:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Main points:&#039;&#039;&#039;&lt;br /&gt;
*Be clear, calm, and concise&lt;br /&gt;
*Be aware of what is going on around you.&lt;br /&gt;
*Greet patrons as they come to the desk&lt;br /&gt;
*If someone looks lost, they probably are- ask them if they need assistance&lt;br /&gt;
*Do one thing at a time.&lt;br /&gt;
*Help one patron at a time. If there is a line, ask them if they need printing help, then help that group all at once.&lt;br /&gt;
*It&#039;s okay to not know. Look things up but don&#039;t refer someone somewhere unless you are &#039;&#039;&#039;100% certain&#039;&#039;&#039; that that is the right referral &lt;br /&gt;
*Communicate clearly with Circulation and Reference. Don&#039;t just send a patron to the other side, meet them and let the staff member know what the patron&#039;s inquiry is&lt;br /&gt;
*Break things down into simple steps. After 3 steps, most people get confused&lt;br /&gt;
*Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.&lt;br /&gt;
*Know when to refer. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don&#039;t be afraid to ask for help&lt;br /&gt;
&lt;br /&gt;
==Technical Support==&lt;br /&gt;
The information desk provides basic IT troubleshooting for patrons. This includes:&lt;br /&gt;
*Recovering lost iClickr ID&#039;s&lt;br /&gt;
*Microsoft Office support (Excel, Word, PowerPoint)&lt;br /&gt;
*Adobe Creative Suite (Final Cut Pro, Illustrator, Photoshop)&lt;br /&gt;
*Student Service Centre issues&lt;br /&gt;
*Connect support&lt;br /&gt;
&lt;br /&gt;
All of our IT support is at the &amp;quot;basic&amp;quot; level. If you are finding an issue is taking more than 5-10 minutes to troubleshoot, then it may be best to have that person contact IT. Our philosophy and approach is to build capacity in patrons by showing them how to do something, not just doing it for them. Break things down into simple steps and allow the patron time to complete them. This may require you leaving them and going back to the desk and checking in at a later point.&lt;br /&gt;
&lt;br /&gt;
==Pay for Print==&lt;br /&gt;
&#039;&#039;&#039;Before you begin…&#039;&#039;&#039; &lt;br /&gt;
Breathe. Take your time. If you’re calm, the patron will be calm, too. :)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Notes and Important Tidbits&#039;&#039;&#039;&lt;br /&gt;
*Notify patrons that the default is double-sided!&lt;br /&gt;
*If you are uploading to the web interface (aka payforprint.ubc.ca), you can now choose the duplex or single sided queues.&lt;br /&gt;
*Refunds are occurring in room 241 (Library Administration) Mon-Fri 9 am – 3:30 pm.&lt;br /&gt;
*If you are using Pay for Print from your laptop, you must select the library printers. If you don’t choose a library printer (a.k.a. a private printer) then the documents will automatically print (won’t hold the document) and charge the patron’s account&lt;br /&gt;
*For the card kiosk: patrons must activate their card first (aka put money via debit/credit online) before being able to add money. For guest cards, this isn’t an issue. Guests can add money onto their card right away.&lt;br /&gt;
If a student has a “carryover plan”, that money CANNOT be transferred to a UBC Card Plan (which is the account funds are deducted from for printing).&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Refunds:&#039;&#039;&#039;&lt;br /&gt;
* For printers: If printer has charged patron for print but documents did not come out, have them log in to their Pay for Print account to check if the amount was charged or if the print job failed. If the amount was charged, complete a Library refund form and ask them to visit Circulation right away for a refund.&lt;br /&gt;
* For the print card vendor: If the vendor gives a receipt that says “Value not added,” patrons can present this receipt to Circulation for a cash refund.&lt;br /&gt;
* It’s possible for patrons to have negative balances, if they had money from a first-year meal plan. Certain outlets can allow students to go into debt when purchasing food. The student must add enough money to wipe out the debt before they can print.&lt;br /&gt;
&#039;&#039;&#039;Registering a Guest Card:&#039;&#039;&#039;&lt;br /&gt;
# Log it to Pay For Print site with username &amp;amp; password from back of Guest Card&lt;br /&gt;
# Select “Add Money – Visitors”&lt;br /&gt;
# Log in again with guest username &amp;amp; password&lt;br /&gt;
# Register card – you can also change the password here&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Best Practices&#039;&#039;&#039;&lt;br /&gt;
*Do not recommend students get Guest Print Cards until ALL other options are exhausted: we should recommend students to link their Pay for Print to their Student Cards. Guest Print Cards for students are the last-resort option.&lt;br /&gt;
*For patron privacy, if you are getting patrons to log in using our desk computers, use private mode on the browser. Remember to close the window between sessions.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Troubleshooting:&#039;&#039;&#039;&lt;br /&gt;
Student/Staff cannot log-in with valid CWL credentials:&lt;br /&gt;
*Have you added .stu to the end of their CWL?&lt;br /&gt;
*Most likely, their EAD Account has not been created. (Example problem: invalid username/password ONLY at the pay for print portals.) Get them to change their password here EVEN IF THEIR ACCOUNT WAS CREATED RECENTLY. IT IS IMPORTANT TO CHANGE THEIR PASSWORD ON THE CWL SITE, NOT THE SSC.&lt;br /&gt;
*It is best NOT to send them to a “forgot your password” area because it will require additional security questions. Use the above link.&lt;br /&gt;
*Go to the UBC Card site and check that they have activated their account (do so by clicking on the “add funds” link on the right. If they need to activate their card, they need to load a minimum of $5.&lt;br /&gt;
*Note that UBC food services, Print Reload Machine (Ike’s Cafe, etc.) cannot add funds via cash if they do not activate it online first. Subsequent reloads can be done at a food service location.&lt;br /&gt;
*Still not working? Contact LSIT.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Pay for Print FAQs&#039;&#039;&#039;&lt;br /&gt;
[[File:Pay for Print FAQs|thumbnail|Pay for Print FAQs]]&lt;br /&gt;
&lt;br /&gt;
==Printing Troubleshooting==&lt;br /&gt;
&#039;&#039;&#039;Machine Info&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Type: ColorQube 9303&amp;lt;br /&amp;gt;&lt;br /&gt;
Serial Number: XNE128857&amp;lt;br /&amp;gt;&lt;br /&gt;
(Press the Machine Status button so see other machine information)&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Contact Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Xerox UBC Help Line: 1-877-526-9243&amp;lt;br /&amp;gt;&lt;br /&gt;
Systems Help Desk: 604-822-6275 or library.systems@ubc.ca (during regular weekday office hours)&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services: 604-822-2854&amp;lt;br /&amp;gt;&lt;br /&gt;
Copy Services should only be used as a back-up service.&lt;br /&gt;
&lt;br /&gt;
The Xerox UBC Help Line is dedicated to UBC only.&lt;br /&gt;
# Before you call Xerox, have the above serial number of the CLC printer (ColorQube 9303) ready.&lt;br /&gt;
# Jot down the name of the person who is helping you (this will come in handy later).&lt;br /&gt;
# Inform the phone representative of your issue.&lt;br /&gt;
# Double check that the location they have on file for our machine IS the Chapman Learning Commons, Level 3, Irving K. Barber Learning Centre.&lt;br /&gt;
# Before ending the call, request a ticket number. Each call Xerox receives is assigned a unique ticket number. This number may not be provided by the call centre unless it is requested. If you have any issues with obtaining a ticket number, please ask for the name of the representative you’re speaking to (if you don’t already know it).&lt;br /&gt;
# If you reported a malfunction with the printer in any way (see below for how to proceed with requests for supplies), inform library.systems@ubc.ca with the following:&amp;lt;br /&amp;gt;&lt;br /&gt;
    Your unique ticket number&lt;br /&gt;
    Date reported&lt;br /&gt;
    Time reported&lt;br /&gt;
    Reporter’s name (or follow up contact) – *please CC natalie.leung@ubc.ca on this email&lt;br /&gt;
    Brief description of the issue reported&lt;br /&gt;
&lt;br /&gt;
If you have requested supplies from Xerox, do not notify Library Systems (LSIT). Instead, just let natalie.leung@ubc.ca know.  However, if supplies are urgent and still have yet to arrive, we will then need to inform Systems of this issue.&lt;br /&gt;
&lt;br /&gt;
Notifying Library Systems will help them follow up on outstanding issues and get a better sense of the reliability of the equipment. It also provides them with specific ticket numbers so that may follow up with Xerox if there are outstanding issues.&lt;br /&gt;
&lt;br /&gt;
The Online Support Assistant Knowledge base is also a useful resource for troubleshooting.  Go to www.xerox.com and in the search box, type in the model number of the machine you want to find out about (ColorQube 9303).  When the page loads, you will see on the left hand side a box with information about your model and there will be a highlighted link saying “owners”.  Click on that link and you will bring up a short list that includes the word “support” – click on that and you can download the manual or go to the library of customer tips and other helpful things.&amp;lt;br /&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Problem &amp;amp; Contacts&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
{| class=&amp;quot;wikitable&amp;quot;&lt;br /&gt;
|-&lt;br /&gt;
| Card Reader Issues  || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Problems with print server || Systems Help Desk&lt;br /&gt;
|-&lt;br /&gt;
| Out of Toner || Xerox Help Desk / Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Need more paper || Natalie&lt;br /&gt;
|-&lt;br /&gt;
| Major printer jams/problems || Xerox Help Desk&lt;br /&gt;
|}&lt;br /&gt;
&lt;br /&gt;
==Dealing with Difficult Patrons==&lt;br /&gt;
&lt;br /&gt;
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Understanding the cause of anger&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:&lt;br /&gt;
*They are embarrassed that they don&#039;t know the answer&lt;br /&gt;
*They may have already been referred more than once and don&#039;t feel helped&lt;br /&gt;
*They have not left themselves enough time&lt;br /&gt;
*External factors: family, relationships, mental health&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Setting expectations&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Sometimes we can preempt frustration in patrons by setting very clear expectations. Let&#039;s say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online and at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone&#039;s work for them.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;What to do when someone is becoming frustrated or disrespectful&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
Some important things to remember:&lt;br /&gt;
*Don&#039;t stare&lt;br /&gt;
*Avoid judgment&lt;br /&gt;
*Speak in a calm and clear voice&lt;br /&gt;
*Repeat lines of policies and avoid personal statements and judgments&lt;br /&gt;
*Confirm that you understand the problem and state what it is you can do to try and help&lt;br /&gt;
*Empathize with the patron&#039;s situation: &amp;quot;It sounds like you&#039;re quite frustrated that you can&#039;t get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible&amp;quot;&lt;br /&gt;
&lt;br /&gt;
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:&lt;br /&gt;
&#039;I&#039;m very happy to assist you but if you&#039;re going to be disrespectful, I won&#039;t be able to help you.&#039;&lt;br /&gt;
&lt;br /&gt;
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else&#039;s safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.&lt;br /&gt;
&lt;br /&gt;
==Project Work==&lt;br /&gt;
In addition to your desk duties, you are expected to take on a piece of project work that helps support learning at UBC. Project work is tracked in your payroll and also something that you can do during &amp;quot;desk down time.&amp;quot; Projects could include writing a blog post, filming a video, running a workshop and any other creative ideas you may have. if you have any questions at all about project work, be sure to talk to your team lead, or Nick.&lt;br /&gt;
&lt;br /&gt;
A project lead is a returning CLCA who can help assist you in planning and executing your project work. They work with Nick to help communicate what project work possibilities exist and also share their expertise in a given area. You will have a chance to pick your own teams (numbers may need to be adjusted) and can rely on your whole project work team to collaborate, or work individually.&lt;br /&gt;
*Web Team (Saeid and David)- Learning Commons website, graphics, page updates, videos, infographics&lt;br /&gt;
*Communications (Team Lead: Vikram)- blogs, Twitter, Instagram, Contests&lt;br /&gt;
*Desk + Orientation (Team Lead: Umaima)- training, desk procedures, Stress Less for Exam Success&lt;br /&gt;
&lt;br /&gt;
==Safety==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Lock down Procedures&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[http://www.emergency.ubc.ca/videos/index.html This video] is one of those things you hope you never have to use, but good to know should an emergency arise. Watch it both in light of you as a student as well as a student leader working at the desk. It’s a quick short minute clip. &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Reporting an Injury&#039;&#039;&#039;&lt;br /&gt;
Any event involving injury to a person or damage to property, or with the potential to do so, must be reported to Workplace Health Services within 24 hours of occurrence.&lt;br /&gt;
The [https://www.hse2.ubc.ca/consdata/incident_accident/public_page.php UBC Faculty and Staff Incident/Accident Report form] must be completed for every incident or accident, even if no injuries were sustained.&lt;br /&gt;
&lt;br /&gt;
==FAQ==&lt;br /&gt;
&#039;&#039;&#039;Technology&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Away from campus, but want to do some scholarly research?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
You no longer have to set up myVPN to access UBC Library resources off campus! Simply login with your CWL when prompted and the wealth of UBC Library resources are yours.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Need to make your files into a PDF?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If you have a word document, click on Save As and choose the format “PDF.”&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where are the scanners in IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
There are 6 scanners in the Chapman Learning Commons connected to all the Mac stations in the heritage core. There is also 2 PC scanning stations (1 is a large format scanner) in the Music, Art &amp;amp; Architecture section of Irving on the 3rd floor.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;I keep saving a file on one of the Macs and I can’t find it. What do I do?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Mac%20Downloads%20and%20Documents%20Folders/macfolders.png&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Are there computers somewhere that have 3.5 inch floppy drives?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. The computers in the bookstacks on levels 3 &amp;amp; 4 of IKBLC have floppy drives.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;How do I log on to the library workstations if CWL is down?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
If the CWL is down, you can still login using your library barcode and PIN.  The barcode is located on the back their UBCcard/ alumni card or affiliate card.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;General Information&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
&#039;&#039;Need to book a Study Room?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Go through the steps on the [http://elred.library.ubc.ca/mrbs/web/day.php?day=04&amp;amp;month=01&amp;amp;year=2016&amp;amp;area=10&amp;amp;room=45 Library Room Booking page].&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Want to return books after hours but not sure when?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
[https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Book%20Return/index.html Diagram of where it is located]&amp;lt;br /&amp;gt;&lt;br /&gt;
Note that it is locked when the bookstacks are open and unlocked when they are closed. This is so people will use the main drop off area when it is open.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Having trouble with Refworks?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Visit the reference desk:  [http://barber.library.ubc.ca/ hours of operation]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Not a UBC student? Want to access the internet?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Select the “ubcvisitor” network.  This network allows access to UBC’s network simply by providing your email address and agreeing to UBC’s terms of service.&lt;br /&gt;
Please note that access to the ubcvisitor network does not grant access to library indexes and databases. You need to login to a library workstation for this. Visitors can pick up a guest login ID from the circulation desk.  &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Payphone?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
https://dl.dropboxusercontent.com/u/10017152/Files%20Used%20for%20Flashcards%20%28on%20CoboCards.com%29/Payphone/phonelocation.jpg&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a change machine in Barber?  Where can I get change?&#039;&#039;&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes.  A change machine is located just outside the heritage core of the Chapman Learning Commons by the main doors to the Heritage Core&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Is there a paper cutter in IKBLC that I can use?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, there is one located in the Chapman Learning Commons next to the print station.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;What is my library barcode and PIN?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
A patrons’ library barcode is located on the back of their UBCcard and begins with 29424. If you’ve forgotten your PIN it can be reset at the Circulation Desk. If the Circulation Desk is closed, it can be reset online [http://ilsauth.library.ubc.ca/login/forgot.php here]. Please note it can take up to half an hour for the change to be processed.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I renew a book when none of the UBC libraries are open?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes. Assuming there have been no recalls on the loaned item and it is not a reserve item, you can renew it at library.ubc.ca.  Look for “Renew Books (login)” under “My Account” on the main page.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can I drop off a book I loaned from a different UBC library at IKBLC?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Yes, as long as the book is not a reserve or interlibrary loan item, you can return any book borrowed from a UBC Library branch to the IKBLC book return.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Where can I find resources for mature students (undergrads enrolled in a second degree)?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
Refer them to the Welcome Center at Brock Hall. Mature student information is located [http://you.ubc.ca/admissions/mature-students/ here]. For more information on the eligibility of students, check out the [http://www.housing.ubc.ca/apply-info/eligibility Housing and Hospitality Services website]&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Can you watch my bag for me?&#039;&#039;&amp;lt;br /&amp;gt;&lt;br /&gt;
As a rule, we don’t look after other peoples’ things at the desk. It’s an extra responsibility, can be problematic if we have to leave the desk, and can make things kind of cluttered. Just wanted to let everyone know in case it comes up.&lt;br /&gt;
&lt;br /&gt;
==History==&lt;br /&gt;
While working at the desk, we often get patrons who will stay and chat for a while about how different the new building is from the old Main Library that used to occupy this space. Others often ask specific questions about the historical core of IKBLC (e.g., How old is it? What are the stained glass windows about?). In any case, it always helps to know a thing or two about the history of Main Library and the IKBLC.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Key Dates on the Chapman Learning Commons and Irving K. Barber Learning Centre:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
1908: The University of British Columbia was established&lt;br /&gt;
1922: The University of British Columbia moves to Point Grey  as a result of the Great Trek of 1922.&lt;br /&gt;
1925: The Historical Core of the Building (where the Learning Commons is now housed) was built. At the time, it was the”Library’s main study room,” and students often nicknamed it King John’s Castle  after the university’s first Librarian, John Riddington.&lt;br /&gt;
2002: The Chapman Learning Commons opens in the Heritage Core.&lt;br /&gt;
2008:  Irving K. Barber Library (IKBLC) is open to students; hence, the Chapman Learning Commons re-opens as a part of IKBLC.&lt;br /&gt;
Want a more in-depth look of the history? Click on these links :&lt;br /&gt;
The History of the Library and Chapman Learning Commons&lt;br /&gt;
 &lt;br /&gt;
Quirky Facts on the Architecture of the Chapman Learning Commons and Irving K. Barber Learning Centre:&lt;br /&gt;
&lt;br /&gt;
* The Heritage core was built by architects Sharp and Thompson in a Tudor-era/ Gothic style.&lt;br /&gt;
* The stained glass windows in the Chapman Learning Commons represent the ” Canadian and British universities of the time.”&lt;br /&gt;
* The stained glass windows on the West side of the building (named the Golden Jubilee Memorial Windows) represent the original provinces of Canada.&lt;br /&gt;
* Both Chapman Learning Commons and the Riddington Room are often referred to as the “Harry Potter Room,” with the latter frequently nicknamed “Dumbledore’s Office.”&lt;br /&gt;
&lt;br /&gt;
Quick Note on the Donors and Supporters of the CLC and IKBLC:&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who was Irving K. Barber?&#039;&#039;&#039;&lt;br /&gt;
Dr. Irving K. Barber was the principal donor for the Irving K. Barber Learning Centre with a donation of $20 million dollars. His main goal for the Centre was to create a facility “dedicated to the intellectual, social, cultural and economic development of the people of British Columbia and beyond.” In addition to being  an alum of the Forestry faculty and the founder of renown Slocan Forest Products Limited, he was a great philanthropist. Other projects include a $10 million donation to UBC Okanagan for the establishment of the Irving K Barber School of Arts and Sciences. He unfortunately passed away April 13th, 2012 but was survived by his wife and their descendants.&lt;br /&gt;
For more information on his fascinating life, click on this biography and this short article by the Province.&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Who are Kay and Lloyd Chapman?&#039;&#039;&#039;&lt;br /&gt;
As the name may hint, Mrs. Kay Scott and Dr. Lloyd Chapman (deceased) are the main benefactors of the Chapman Learning Commons. They both are alumni of the University of British Columbia (UBC) and were both long time supporters of UBC libraries’ most innovative and avant garde projects, through generous yearly contributions. They eventually decided to take their support and provided funds for the Chapman Learning Commons to be built. Their goal, in their words, was to create a space whereby people could learn whilst “they are engaged in discussion, sharing ideas and insights with one another.”&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=387142</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=387142"/>
		<updated>2015-12-08T22:54:26Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* 2015/2016 Committee Members */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Julie Mitchell, Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:2015-11-27_LSAC_Meeting_Minutes.pdf&amp;diff=387139</id>
		<title>File:2015-11-27 LSAC Meeting Minutes.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:2015-11-27_LSAC_Meeting_Minutes.pdf&amp;diff=387139"/>
		<updated>2015-12-08T22:40:38Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: User created page with UploadWizard&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=={{int:filedesc}}==&lt;br /&gt;
{{Information&lt;br /&gt;
|description={{en|1=LSAC Meeting Minutes}}&lt;br /&gt;
|date=2015-11-27&lt;br /&gt;
|source={{own}}&lt;br /&gt;
|author=[[User:NatalieL|Georgia Anstey]]&lt;br /&gt;
|permission=&lt;br /&gt;
|other_versions=&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
=={{int:license-header}}==&lt;br /&gt;
{{self|cc-by-sa-3.0}}&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Category:Uploaded with UploadWizard]]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=387137</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=387137"/>
		<updated>2015-12-08T21:47:17Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons, Community Engagement Librarian&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-11-27 LSAC Meeting Minutes.pdf|November 27, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=382220</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=382220"/>
		<updated>2015-11-05T17:58:31Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* 2015/2016 Committee Members */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Applied Science, Chemical and Biological Engineering&lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:2015-10-23_LSAC_Meeting_Minutes.pdf&amp;diff=382213</id>
		<title>File:2015-10-23 LSAC Meeting Minutes.pdf</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:2015-10-23_LSAC_Meeting_Minutes.pdf&amp;diff=382213"/>
		<updated>2015-11-05T17:03:51Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: User created page with UploadWizard&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=={{int:filedesc}}==&lt;br /&gt;
{{Information&lt;br /&gt;
|description={{en|1=LSAC Meeting Minutes}}&lt;br /&gt;
|date=2015-11-05 09:02:43&lt;br /&gt;
|source={{own}}&lt;br /&gt;
|author=[[User:NatalieL|Georgia Anstey]]&lt;br /&gt;
|permission=&lt;br /&gt;
|other_versions=&lt;br /&gt;
}}&lt;br /&gt;
&lt;br /&gt;
=={{int:license-header}}==&lt;br /&gt;
{{self|cc-by-sa-3.0}}&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[Category:Uploaded with UploadWizard]]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=382212</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=382212"/>
		<updated>2015-11-05T17:00:46Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Minutes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Arts, Chemical &amp;amp; Biological Engineering &lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-10-23 LSAC Meeting Minutes.pdf|October 23, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=382210</id>
		<title>Learning Commons:Student Advisory Committee</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Learning_Commons:Student_Advisory_Committee&amp;diff=382210"/>
		<updated>2015-11-05T16:55:01Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;==UBC Library Student Advisory Committee==&lt;br /&gt;
&lt;br /&gt;
In 2010, the Learning Commons Student Advisory Committee was established at UBC to offer a venue for students to bring forward issues and ideas related to the programs and services of the Chapman Learning Commons and [http://learningcommons.ubc.ca/ UBC&#039;s Learning Commons website]. Beginning the 2011/12 academic year, the committee expanded to become the &#039;&#039;&#039;UBC Library Student Advisory Committee&#039;&#039;&#039;. &lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee engages in open conversations about how to enhance library resources and services, and how to facilitate an exceptional student experience at UBC Library. The committee facilitates direct communication between library management and students, providing the opportunity for students to provide constructive feedback and to get involved in the decision making processes that guide the enhancement of learning spaces and library services.&lt;br /&gt;
&lt;br /&gt;
==2015/2016 Committee Members==&lt;br /&gt;
&#039;&#039;&#039;Chair:&#039;&#039;&#039;&lt;br /&gt;
* Aleha McCauley, Acting Managing Librarian, Chapman Learning Commons&lt;br /&gt;
* Georgia Anstey, Coordinator, Learning Initiatives &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Members:&#039;&#039;&#039;&lt;br /&gt;
&#039;&#039;Undergraduate students&#039;&#039;&lt;br /&gt;
* Katie Tissington, Faculty of Arts, Psychology&lt;br /&gt;
* Sarah Barton Bridges, Faculty Arts, Geography&lt;br /&gt;
* Vivian Cui, Faculty of Arts, Chemical &amp;amp; Biological Engineering &lt;br /&gt;
* Alysha Joo, Faculty of Arts, Asian Studies&lt;br /&gt;
* Erin Newman Renwick, Faculty of Arts, Philosophy&lt;br /&gt;
* Baili He, Faculty of Arts, Sociology&lt;br /&gt;
* Raymond Chang, Faculty of Arts, Sociology&lt;br /&gt;
* Karen Ng, Faculty of Arts, English &amp;amp; Medieval Studies&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;Graduate Students&#039;&#039;&lt;br /&gt;
* Mary Caple, Master of Arts, Science &amp;amp; Technology Studies&lt;br /&gt;
* Simon Robins, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Humphreys, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
* Chloe Riley, iSchool (School of Library, Archival, &amp;amp; Information Studies)&lt;br /&gt;
    &lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Membership Archives:&#039;&#039;&#039;&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2013-14Membership|2013-14 Membership]]&lt;br /&gt;
*[[Learning Commons:Student Advisory Committee/2012-13Membership|2012-13 Membership]]&lt;br /&gt;
&lt;br /&gt;
==Terms of Reference==&lt;br /&gt;
&lt;br /&gt;
The Library Student Advisory Committee meets a minimum of 4 times per academic year and is comprised of undergraduate and graduate students at large from various faculties.&lt;br /&gt;
                &lt;br /&gt;
# The [http://www.ikebarberlearningcentre.ubc.ca/people/julie.mitchell Managing Librarian, Chapman Learning Commons] and [http://www.ikebarberlearningcentre.ubc.ca/teri-grant/ Coordinator, Learning Initiatives] will co-chair the Student Advisory Committee.&lt;br /&gt;
# There is no requirement of a quorum for the Library Student Advisory Group.&lt;br /&gt;
# There will be a key question for inquiry and opportunities for open discussion as part of each meeting.&lt;br /&gt;
# From time to time, depending on the issues to be discussed, resource persons will be invited to meetings. &lt;br /&gt;
# Staff representatives on the Committee are committed to transparency of process including reporting results of decisions related to student suggestions and ideas.&lt;br /&gt;
&lt;br /&gt;
==Expectations/Objectives==&lt;br /&gt;
                &lt;br /&gt;
&#039;&#039;&#039;For Students:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
* To look for opportunities to improve UBC Library and communicate the needs of students to library management&lt;br /&gt;
* To take an active role in shaping learning support and enhancement resources at UBC Library&lt;br /&gt;
* To have an environment for providing feedback and sharing ideas about the Library&lt;br /&gt;
* To become better informed on library services and related learning support and to share that knowledge with their respective campus communities&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;For Staff:&#039;&#039;&#039; &lt;br /&gt;
 &lt;br /&gt;
* To gain a better understanding of the needs and desires of students with respect to UBC Library &lt;br /&gt;
* To gain insight into student expectations for services and quality of service for the purpose of the development and improvement of in-person and online resources &lt;br /&gt;
* To have students identify gaps in services that are currently offered and help prioritize services for improvement &lt;br /&gt;
* Identify student needs related to support for new technology &lt;br /&gt;
&lt;br /&gt;
   &lt;br /&gt;
==Minutes==&lt;br /&gt;
&lt;br /&gt;
===2015===&lt;br /&gt;
*[[Media:2015-01-22 LSAC Meeting Minutes.pdf| January 22, 2015 | Minutes]], [[Media:UBC_Library_Learning_Spaces.pdf | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
*[[Media:2015-02-26 LSAC Meeting Minutes.pdf| February 26, 2015 | Minutes]]&lt;br /&gt;
*[[Media:2015-03-26 LSAC Meeting Minutes.pdf| March 26, 2015 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2014===&lt;br /&gt;
*[[Media:2014-11-26 LSAC Meeting Minutes.pdf| November 26, 2014 | Minutes]]&lt;br /&gt;
*[[Media:2014-10-29 LSAC Meeting Minutes.pdf| October 29, 2014 | Minutes]], [[Media:2014-10-29 LSAC Library Intro.pptx| Library Overview PowerPoint]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes April 2014.pdf | April 7, 2014 | Minutes]] &lt;br /&gt;
*[[Media:2014-01LSACMeetingMinutes.pdf | January 27, 2014 | Minutes]]&lt;br /&gt;
*[[Media:UBC_Library_Learning_Spaces.pdf |January 27, 2014 | UBC Library Learning Spaces Presentation]]&lt;br /&gt;
&lt;br /&gt;
===2013===&lt;br /&gt;
*[[Media:LSACMeetingMinutesNov2013.pdf|November 18, 2013| Minutes]]&lt;br /&gt;
*[[Media:October 21, 2013 Minutes.docx|October 21, 2013 | Minutes]]&lt;br /&gt;
*[[Media:Library Student Advisory Committee Meeting Minutes Feb 1, 2013.pdf|Feburary 1, 2013 | Minutes]]&lt;br /&gt;
&lt;br /&gt;
===2012===&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Dec_13.pdf|December 13, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC Meeting Minutes Nov 1.pdf| November 1, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_28_2012.pdf| March 28, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Meeting_Minutes_Mar_2_2012.pdf| March 2, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSACJan2012.pdf| January 11, 2012 | Minutes]]&lt;br /&gt;
*[[Media:LSAC_Rapid_Fire_Questions_Jan11_2012.pdf| January 11, 2012 | Feedback from Rapid Fire Activity]]&lt;br /&gt;
&lt;br /&gt;
===2011===&lt;br /&gt;
&lt;br /&gt;
*[http://wiki.ubc.ca/images/f/fb/2011-01-22Minutes.pdf January 12 2011]&lt;br /&gt;
*[http://wiki.ubc.ca/images/2/25/2011-04-07Minutes.pdf April 7, 2011]&lt;br /&gt;
&lt;br /&gt;
===2010===&lt;br /&gt;
*[http://wiki.ubc.ca/images/9/9e/Minutes2010-11-05.pdf November 5, 2010]&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61363</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61363"/>
		<updated>2010-11-13T06:26:08Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* References */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; x Difference in time &amp;lt;math&amp;gt; sec \, &amp;lt;/math&amp;gt;/ Thickness &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &amp;lt;math&amp;gt; e \, &amp;lt;/math&amp;gt;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &amp;lt;math&amp;gt; T \, &amp;lt;/math&amp;gt;, and &amp;lt;math&amp;gt; A \, &amp;lt;/math&amp;gt;, rate of heat transfer by radiation can be found by the formula:&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac Q {\Delta t}= \epsilon \cdot \sigma \cdot A \cdot T^4&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt;{\Delta Q} = -k A \frac{\Delta T}{\Delta x} * {\Delta t}&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;br /&gt;
&lt;br /&gt;
http://en.wikipedia.org/w/index.php?title=Thermal_radiation&amp;amp;action=edit&amp;amp;section=5&lt;br /&gt;
&lt;br /&gt;
http://en.wikipedia.org/wiki/Conduction_%28heat%29&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61362</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61362"/>
		<updated>2010-11-13T06:25:30Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* References */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; x Difference in time &amp;lt;math&amp;gt; sec \, &amp;lt;/math&amp;gt;/ Thickness &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &amp;lt;math&amp;gt; e \, &amp;lt;/math&amp;gt;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &amp;lt;math&amp;gt; T \, &amp;lt;/math&amp;gt;, and &amp;lt;math&amp;gt; A \, &amp;lt;/math&amp;gt;, rate of heat transfer by radiation can be found by the formula:&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac Q {\Delta t}= \epsilon \cdot \sigma \cdot A \cdot T^4&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt;{\Delta Q} = -k A \frac{\Delta T}{\Delta x} * {\Delta t}&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;br /&gt;
&lt;br /&gt;
http://en.wikipedia.org/w/index.php?title=Thermal_radiation&amp;amp;action=edit&amp;amp;section=5&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61361</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61361"/>
		<updated>2010-11-13T06:24:22Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Comparing the Relative Heating Costs to Warm Different Homes */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; x Difference in time &amp;lt;math&amp;gt; sec \, &amp;lt;/math&amp;gt;/ Thickness &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &amp;lt;math&amp;gt; e \, &amp;lt;/math&amp;gt;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &amp;lt;math&amp;gt; T \, &amp;lt;/math&amp;gt;, and &amp;lt;math&amp;gt; A \, &amp;lt;/math&amp;gt;, rate of heat transfer by radiation can be found by the formula:&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac Q {\Delta t}= \epsilon \cdot \sigma \cdot A \cdot T^4&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt;{\Delta Q} = -k A \frac{\Delta T}{\Delta x} * {\Delta t}&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61360</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61360"/>
		<updated>2010-11-13T06:17:43Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Relevant Physics */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; x Difference in time &amp;lt;math&amp;gt; sec \, &amp;lt;/math&amp;gt;/ Thickness &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &amp;lt;math&amp;gt; e \, &amp;lt;/math&amp;gt;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &amp;lt;math&amp;gt; T \, &amp;lt;/math&amp;gt;, and &amp;lt;math&amp;gt; A \, &amp;lt;/math&amp;gt;, rate of heat transfer by radiation can be found by the formula:&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac Q {\Delta t}= \epsilon \cdot \sigma \cdot A \cdot T^4&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61359</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61359"/>
		<updated>2010-11-13T06:15:43Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Relevant Physics */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; x Difference in time &amp;lt;math&amp;gt; sec \, &amp;lt;/math&amp;gt;/ Thickness &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &amp;lt;math&amp;gt; e \, &amp;lt;/math&amp;gt;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &amp;lt;math&amp;gt; T \, &amp;lt;/math&amp;gt;, and &amp;lt;math&amp;gt; A \, &amp;lt;/math&amp;gt;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Q}{\Delta t}= \epsilon \cdot \sigma \cdot A \cdot T^4&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61358</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61358"/>
		<updated>2010-11-13T06:13:45Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Relevant Physics */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; x Difference in time &amp;lt;math&amp;gt; sec \, &amp;lt;/math&amp;gt;/ Thickness &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* &amp;lt;math&amp;gt; k \, &amp;lt;/math&amp;gt; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &amp;lt;math&amp;gt; e \, &amp;lt;/math&amp;gt;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &amp;lt;math&amp;gt; T \, &amp;lt;/math&amp;gt;, and &amp;lt;math&amp;gt; A \, &amp;lt;/math&amp;gt;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
:&amp;lt;math&amp;gt;\Q&amp;lt;/math&amp;gt;/&amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; = \epsilon \cdot \sigma \cdot A \cdot T^4&amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61357</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61357"/>
		<updated>2010-11-13T06:09:38Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Relevant Physics */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; K \, &amp;lt;/math&amp;gt; x Difference in time &amp;lt;math&amp;gt; s \, &amp;lt;/math&amp;gt;/ Thickness &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61355</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61355"/>
		<updated>2010-11-13T06:08:32Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Relevant Physics */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;:&#039;&#039;&#039;&lt;br /&gt;
Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;:&#039;&#039;&#039; &lt;br /&gt;
Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Heat loss through conduction:&#039;&#039;&#039; &lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; K \, &amp;lt;/math&amp;gt; x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61354</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61354"/>
		<updated>2010-11-13T06:07:06Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Relevant Physics */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;: Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;: Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;: Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Number of walls/ceilings in which heat escapes:&#039;&#039;&#039;&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;House:&#039;&#039;&#039; 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Townhouse:&#039;&#039;&#039; 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Apartment:&#039;&#039;&#039; 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
&#039;&#039;&#039;Penthouse:&#039;&#039;&#039; 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;: Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; K \, &amp;lt;/math&amp;gt; x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61353</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61353"/>
		<updated>2010-11-13T06:06:17Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Relevant Physics */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;: Length of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of wall &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;: Length of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt; x width of ceiling &amp;lt;math&amp;gt; m \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;: Number of walls x Surface area of a wall &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; + Number of ceiling x Surface area of ceiling&amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Number of walls/ceilings in which heat escapes:&lt;br /&gt;
&lt;br /&gt;
House: 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Townhouse: 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Apartment: 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
Penthouse: 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost &amp;lt;math&amp;gt; ($)\, &amp;lt;/math&amp;gt;: Price per kilowatt hour &amp;lt;math&amp;gt; ($)/Kw*h \, &amp;lt;/math&amp;gt; x Usage &amp;lt;math&amp;gt; Kw*h \, &amp;lt;/math&amp;gt;&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area &amp;lt;math&amp;gt; m^2 \, &amp;lt;/math&amp;gt; x Thermal conductivity &amp;lt;math&amp;gt; (W/K*M) \, &amp;lt;/math&amp;gt; x Difference in temperature &amp;lt;math&amp;gt; K \, &amp;lt;/math&amp;gt; x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61352</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61352"/>
		<updated>2010-11-13T05:57:05Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Clear Models */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall (m^2): Length of wall (m) x width of wall (m)&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling (m^2): Length of ceiling (m) x width of ceiling (m)&lt;br /&gt;
&lt;br /&gt;
Total surface area (m^2): Number of walls x Surface area of a wall (m^2) + Number of ceiling x Surface area of ceiling(m^2)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Number of walls/ceilings in which heat escapes:&lt;br /&gt;
&lt;br /&gt;
House: 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Townhouse: 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Apartment: 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
Penthouse: 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost ($): Price per kilowatt hour ($/Kwh) x Usage (Kw*h)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area(m^2) x Thermal conductivity (W/K*m) x Difference in temperature (K) x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
[[File:Radiation.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:Radiation.png&amp;diff=61351</id>
		<title>File:Radiation.png</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:Radiation.png&amp;diff=61351"/>
		<updated>2010-11-13T05:56:43Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61350</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61350"/>
		<updated>2010-11-13T05:56:17Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Clear Models */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall (m^2): Length of wall (m) x width of wall (m)&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling (m^2): Length of ceiling (m) x width of ceiling (m)&lt;br /&gt;
&lt;br /&gt;
Total surface area (m^2): Number of walls x Surface area of a wall (m^2) + Number of ceiling x Surface area of ceiling(m^2)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Number of walls/ceilings in which heat escapes:&lt;br /&gt;
&lt;br /&gt;
House: 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Townhouse: 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Apartment: 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
Penthouse: 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost ($): Price per kilowatt hour ($/Kwh) x Usage (Kw*h)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area(m^2) x Thermal conductivity (W/K*m) x Difference in temperature (K) x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
[[File:Thicknessofwalls.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:Thicknessofwalls.png&amp;diff=61349</id>
		<title>File:Thicknessofwalls.png</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:Thicknessofwalls.png&amp;diff=61349"/>
		<updated>2010-11-13T05:55:39Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61348</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61348"/>
		<updated>2010-11-13T05:54:58Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Clear Models */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall (m^2): Length of wall (m) x width of wall (m)&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling (m^2): Length of ceiling (m) x width of ceiling (m)&lt;br /&gt;
&lt;br /&gt;
Total surface area (m^2): Number of walls x Surface area of a wall (m^2) + Number of ceiling x Surface area of ceiling(m^2)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Number of walls/ceilings in which heat escapes:&lt;br /&gt;
&lt;br /&gt;
House: 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Townhouse: 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Apartment: 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
Penthouse: 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost ($): Price per kilowatt hour ($/Kwh) x Usage (Kw*h)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area(m^2) x Thermal conductivity (W/K*m) x Difference in temperature (K) x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:4buildings.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:4buildings.png&amp;diff=61347</id>
		<title>File:4buildings.png</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:4buildings.png&amp;diff=61347"/>
		<updated>2010-11-13T05:53:23Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61345</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61345"/>
		<updated>2010-11-13T05:51:29Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Clear Models */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall (m^2): Length of wall (m) x width of wall (m)&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling (m^2): Length of ceiling (m) x width of ceiling (m)&lt;br /&gt;
&lt;br /&gt;
Total surface area (m^2): Number of walls x Surface area of a wall (m^2) + Number of ceiling x Surface area of ceiling(m^2)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Number of walls/ceilings in which heat escapes:&lt;br /&gt;
&lt;br /&gt;
House: 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Townhouse: 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Apartment: 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
Penthouse: 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost ($): Price per kilowatt hour ($/Kwh) x Usage (Kw*h)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area(m^2) x Thermal conductivity (W/K*m) x Difference in temperature (K) x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:Four_Different_buildings.jpg]]&lt;br /&gt;
&lt;br /&gt;
[[File:Tofbuildings.jpg]]&lt;br /&gt;
&lt;br /&gt;
[[File:Sun.png]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:Sun.png&amp;diff=61344</id>
		<title>File:Sun.png</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:Sun.png&amp;diff=61344"/>
		<updated>2010-11-13T05:50:57Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61342</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61342"/>
		<updated>2010-11-13T05:49:21Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Clear Models */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall (m^2): Length of wall (m) x width of wall (m)&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling (m^2): Length of ceiling (m) x width of ceiling (m)&lt;br /&gt;
&lt;br /&gt;
Total surface area (m^2): Number of walls x Surface area of a wall (m^2) + Number of ceiling x Surface area of ceiling(m^2)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Number of walls/ceilings in which heat escapes:&lt;br /&gt;
&lt;br /&gt;
House: 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Townhouse: 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Apartment: 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
Penthouse: 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost ($): Price per kilowatt hour ($/Kwh) x Usage (Kw*h)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area(m^2) x Thermal conductivity (W/K*m) x Difference in temperature (K) x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
&lt;br /&gt;
[[File:Four_Different_buildings.jpg]]&lt;br /&gt;
&lt;br /&gt;
[[File:Tofbuildings.jpg]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=File:Tofbuildings.jpg&amp;diff=61341</id>
		<title>File:Tofbuildings.jpg</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=File:Tofbuildings.jpg&amp;diff=61341"/>
		<updated>2010-11-13T05:48:37Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
	<entry>
		<id>https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61340</id>
		<title>Course:PHYS100/Compare the relative heating costs to warm different buildings</title>
		<link rel="alternate" type="text/html" href="https://wiki.ubc.ca/index.php?title=Course:PHYS100/Compare_the_relative_heating_costs_to_warm_different_buildings&amp;diff=61340"/>
		<updated>2010-11-13T05:43:12Z</updated>

		<summary type="html">&lt;p&gt;NatalieL: /* Clear Models */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=== Physics 100, Section L1F ===&lt;br /&gt;
Group members are:&lt;br /&gt;
* Natalie Leung&lt;br /&gt;
* Paloma Stanar&lt;br /&gt;
* Jonathan Ng&lt;br /&gt;
&lt;br /&gt;
= Comparing the Relative Heating Costs to Warm Different Homes =&lt;br /&gt;
&lt;br /&gt;
[[Image:Ext_house_winter2.jpg‎]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== Introduction ==&lt;br /&gt;
&lt;br /&gt;
People live in many types and styles of homes, but not all of them require the same amount of energy to &lt;br /&gt;
maintain a warm interior temperature throughout the winter.&lt;br /&gt;
&lt;br /&gt;
== Project Statement ==&lt;br /&gt;
&lt;br /&gt;
Using four different kinds of homes, this project will determine which one requires the least amount of energy to stay a certain temperature indoors throughout the winter, and will therefore be the most economically and environmentally efficient. We will use the total surface area that is losing heat per home every month, and with it, determine the total amount of heat lost. The four different kinds of homes we will compare are stated below.&lt;br /&gt;
* An apartment&lt;br /&gt;
* A townhouse&lt;br /&gt;
* A house&lt;br /&gt;
* A penthouse&lt;br /&gt;
&lt;br /&gt;
Once heating energies are known, we will compare all four and determine the most energy efficient mode of living in a cold&lt;br /&gt;
area.&lt;br /&gt;
&lt;br /&gt;
== Goals ==&lt;br /&gt;
&lt;br /&gt;
* Determine the relative heating costs to maintain a warm interior temperature of four different homes.&lt;br /&gt;
* Using the cost of energy to heat a home and the amount of energy needed per home per month, come up with a monthly bill for each case and compare relative costs and efficiencies.&lt;br /&gt;
&lt;br /&gt;
== Relevant Physics ==&lt;br /&gt;
&lt;br /&gt;
Surface Area of a wall (m^2): Length of wall (m) x width of wall (m)&lt;br /&gt;
&lt;br /&gt;
Surface Area of the ceiling (m^2): Length of ceiling (m) x width of ceiling (m)&lt;br /&gt;
&lt;br /&gt;
Total surface area (m^2): Number of walls x Surface area of a wall (m^2) + Number of ceiling x Surface area of ceiling(m^2)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Number of walls/ceilings in which heat escapes:&lt;br /&gt;
&lt;br /&gt;
House: 4 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Townhouse: 2 walls/1 ceiling&lt;br /&gt;
&lt;br /&gt;
Apartment: 1 wall/0 ceiling&lt;br /&gt;
&lt;br /&gt;
Penthouse: 1 wall/ 1 ceiling&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Cost ($): Price per kilowatt hour ($/Kwh) x Usage (Kw*h)&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Heat loss through conduction: Total surface area(m^2) x Thermal conductivity (W/K*m) x Difference in temperature (K) x Difference in time (s)/ Thickness (m)&lt;br /&gt;
&lt;br /&gt;
* &#039;&#039;k&#039;&#039; is a quantity that characterizes whether a material is a good conductor or not, and is called the thermal conductivity.&lt;br /&gt;
* Heat does get lost through the windows by convection, but we will not include this formula in our calculations.&lt;br /&gt;
* Heat is gained naturally by radiation from the sun, through the windows. Using the emissivity of a surface, &#039;&#039;e&#039;&#039;, as well as the Stefan-Boltmann constant, &amp;amp;delta;, &#039;&#039;T&#039;&#039;, and &#039;&#039;A&#039;&#039;, rate of heat transfer by radiation can be found by the formula&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;math&amp;gt; \big. \frac{\Delta Q}{\Delta t} = -k A \frac{\Delta T}{\Delta x} &amp;lt;/math&amp;gt;&lt;br /&gt;
where&lt;br /&gt;
&lt;br /&gt;
: &#039;&#039;A&#039;&#039; is the cross-sectional surface area,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta T&amp;lt;/math&amp;gt; is the temperature difference between the ends,&lt;br /&gt;
: &amp;lt;math&amp;gt;\Delta x&amp;lt;/math&amp;gt; is the distance between the ends.&lt;br /&gt;
&lt;br /&gt;
==Clear Models==&lt;br /&gt;
[[File:Four_Different_buildings.jpg]]&lt;br /&gt;
&lt;br /&gt;
==Assumptions ==&lt;br /&gt;
&lt;br /&gt;
Assumptions:&lt;br /&gt;
* Walls of all homes are of the same size, shape, thickness and are made from the same material&lt;br /&gt;
* Windows are all single pane, made from the same material and have the same thickness&lt;br /&gt;
* Heating is from the same source and, thus, have the same cost per kilowatt hour. The internal temperature will also be identical.&lt;br /&gt;
* The exterior temperature for all homes are also identical.&lt;br /&gt;
* The homes are perfect black body objects, thus have an emissivity of 1.&lt;br /&gt;
* The temperature of the ground is the same as inside the homes. (no heat loss through ground)&lt;br /&gt;
* The temperature of adjacent homes to the townhouse is the same as inside the townhouse. (no heat loss through two walls in townhouse)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, above, and 3 sides) to the apartment is the same as inside the apartment. (no heat loss through three walls, the floor and the ceiling)&lt;br /&gt;
* The temperature of adjacent homes/spaces (below, and the 3 sides) to the penthouse is the same as inside the penthouse. (no heat loss through three walls and the floor)&lt;br /&gt;
* The sun strikes the windows at a constant 45 degree angle above horizontal.&lt;br /&gt;
* The sun strikes with the same intensity for all four homes&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
== References ==&lt;br /&gt;
&lt;br /&gt;
http://hyperphysics.phy-astr.gsu.edu/hbase/thermo/heatra.html&lt;br /&gt;
&lt;br /&gt;
http://www.staygarnethill.com/photos.htm&lt;/div&gt;</summary>
		<author><name>NatalieL</name></author>
	</entry>
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