https://wiki.ubc.ca/api.php?action=feedcontributions&feedformat=atom&user=MahriaLebowUBC Wiki - User contributions [en]2026-07-31T20:20:52ZUser contributionsMediaWiki 1.43.9https://wiki.ubc.ca/index.php?title=Talk:ASIST&diff=82812Talk:ASIST2011-03-15T15:48:23Z<p>MahriaLebow: /* Cool Tool Day */</p>
<hr />
<div>This is the Discussion Wiki for the ASIS&T UBC Student Chapter. Please feel free to join the discussions. To sign your comments, use four tilde marks --> <nowiki>~~~~</nowiki>. If you want to create a separate discussion page on any topic, use a forward slash to create subpages (such as Talk:ASIS&T/yourtopic). <br>__FORCETOC__ <br />
<br />
==Coding Group==<br />
<br />
==Cool Tool Day==<br />
Planning on presenting at our invigorating COOL TOOL DAY to take place in the Terrace Lab at SLAIS from 12:30 - 1:30 on Tuesday, March 15? Sign your name, your topic or tool, and any needed resources (e.g. a web link) below, and we'll work on preparing a schedule. You can use an asterisk for a bullet point (see below), but don't worry too much about formatting. Aim for <5 minute talks -- we're hoping to squeeze about ten in an hour. Please also let us know if you need any ''software installed'' unless you're using your own laptop.<br />
<br />
* Sign Up Here (note: there are 5 spots that are 5 minutes and the last two are for 10 minutes)<br />
* Kate will do a quick & dirty show and tell on how to use Mendeley Desktop to organize your Pdf library and access it across computers and devices<br />
* Jonathan can discuss using Dropbox Folder Sync and SyncToy, a couple of Windows utilities, to keep your important files backed up and accessible. (I could also talk about viewing and annotating course readings on my Android phone, but without screen-casting software, I'm not sure how I would show people my tiny screen.)<br />
* Mahria will talk about Markup, a doodle on top of a webpage tool and maybe touch on the best gmail labs, if the audience is right<br />
*<br />
* Justin has returned from the internet wastes with a way to crack the DRM on your Kindle (or whatever) ebooks so you can keep them forever and ever!<br />
* Bonnie: Gickr photos in motion, a free online gif maker;KeepVid: download online Video and video converter. <br />
* (10 minutes)<br />
* (10 minutes)<br />
<br />
<br />
<br />
'''Things you would like to see'''<br />
<br />
* Demonstrations of e-readers (specifically things you use to organize, view and annotate course readings) <br />
* Personal file management tools<br />
* Google labs<br />
<br />
'''Previously Done'''<br />
''[http://blogs.ubc.ca/asist/2011/02/01/cool-tools-day-3-recap/ Cool Tool Day #3]''<br />
<br />
* Justin -- [http://www.quora.com Quora] is a question-answering engine as opposed to a search engine.<br />
* Bonnie -- Web of Trust(WOT) a small user-friendly add-on for Firefox.A community-based safe surfing tool.<br />
* Andrew -- [http://lab.arc90.com/experiments/readability/ Readability] and [http://readefine.anirudhsasikumar.net/desktop.html Readefine]. Both applications reformat text for easier reading. Readability is for browsers; Readefine can be used in a browser or on a desktop.<br />
* Catie -- [http://www.nflibrary.ca/LibraryInformation/LibraryValueCalculator/tabid/462/Default.aspx] AND [http://twitter.com/freefoodubc]. Two completely unrelated things. The former is a library value calculator. The latter is the greatest Twitter page ever.<br />
''[http://blogs.ubc.ca/asist/2010/11/09/cool-tools-day-2-recap/ Cool Tool Day #2]''<br />
<br />
* Alex -- I promise I will do some Yahoo Pipes this time around (unless somebody else wants to, in which case I'll do Mendeley or something)<br />
* Will -- [http://getfirebug.com/ Firebug] (which is a firefox extension I'll need installed or I can use my own laptop). I will also mention [http://techcrunch.com/2010/10/24/firesheep-in-wolves-clothing-app-lets-you-hack-into-twitter-facebook-accounts-easily/ Firesheep sidejacking] unless someone else wants to talk about it.<br />
* <s> Franklin - Super-simple way to scrape the information from SLAIS course syllabuses into a Google Spreadsheet. </s><br />
* Meghan--[https://circle.ubc.ca/ cIRcle], UBC's Digital Archive--what it is and why SLAISers might want to use it<br />
* Catie -- [http://blekko.com Blekko] and the magic of slashtags<br />
* Cynthia -- Foxit (PDF reader/tool which needs to be installed or I can use my laptop). For reference: [http://www.labnol.org/software/pdf-document-organizer/9370/ article on tools] to organize PDFs (talk about its editing capabilities too! --alex)<br />
* Tosha -- [http://gazopa.com GazoPa.com] (an image search engine that can use images to search in addition to or instead of keywords) (TinEye.com -- wasn't shown, but is a similar concept, designed to find identical image for provenance)<br />
* Justin -- [http://calibre-ebook.com/ Calibre] and [http://manybooks.net Manybooks] - loading up an ereader for free (sadly I don't have a good easy reliable DRM cracking method for letting you own your Kindle books yet, maybe next Cool Tools day. Also, I don't have any annotation tools/methods. I just read things, damnit.)<br />
* Qinqin -- [http://www.debugmode.com/wink/ Wink], a lightweight screencasting tool for online tutorials development http://www.debugmode.com/wink/<br />
<br />
''[http://blogs.ubc.ca/asist/2010/10/05/cool-tools-day-recap/ Cool Tool Day #1]''<br />
<br />
* iTunes tech podcasts<br />
* [http://www.stevemiller.net/puretext/ Pure Text]<br />
* Data Visualization: [http://www-958.ibm.com/software/data/cognos/manyeyes/ Many Eyes]<br />
* [http://blogs.ubc.ca/ UBC Blogs] & [http://wiki.ubc.ca/Main_Page UBC Wiki]<br />
* Reading/hearing articles off of WilsonWeb interface<br />
* [http://office.microsoft.com/en-ca/onenote/ OneNote]<br />
* Search Shortcuts in [http://www.google.com/chrome Google Chrome]<br />
* [http://dropbox.com Dropbox] & [http://www.goodiware.com/goodreader.html GoodReader]<br />
* [http://portableapps.com/ Portable apps]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Talk:ASIST&diff=80819Talk:ASIST2011-03-04T23:03:53Z<p>MahriaLebow: /* Cool Tool Day */</p>
<hr />
<div>This is the Discussion Wiki for the ASIS&T UBC Student Chapter. Please feel free to join the discussions. To sign your comments, use four tilde marks --> <nowiki>~~~~</nowiki>. If you want to create a separate discussion page on any topic, use a forward slash to create subpages (such as Talk:ASIS&T/yourtopic). <br>__FORCETOC__ <br />
<br />
==Coding Group==<br />
<br />
==Cool Tool Day==<br />
Planning on presenting at our invigorating COOL TOOL DAY to take place in the Terrace Lab at SLAIS from 12:30 - 1:30 on Tuesday, March 15? Sign your name, your topic or tool, and any needed resources (e.g. a web link) below, and we'll work on preparing a schedule. You can use an asterisk for a bullet point (see below), but don't worry too much about formatting. Aim for <5 minute talks -- we're hoping to squeeze about ten in an hour.<br />
<br />
* Sign Up Here (note: there are 5 spots that are 5 minutes and the last two are for 10 minutes)<br />
<br />
<br />
<br />
<br />
'''Things you would like to see'''<br />
<br />
* Demonstrations of e-readers (specifically things you use to organize, view and annotate course readings) <br />
* Personal file management tools<br />
* Google labs<br />
<br />
'''Previously Done'''<br />
''Cool Tool Day #3<br />
<br />
* Justin -- [http://www.quora.com Quora] is a question-answering engine as opposed to a search engine.<br />
* Bonnie -- Web of Trust(WOT) a small user-friendly add-on for Firefox.A community-based safe surfing tool.<br />
* Andrew -- [http://lab.arc90.com/experiments/readability/ Readability] and [http://readefine.anirudhsasikumar.net/desktop.html Readefine]. Both applications reformat text for easier reading. Readability is for browsers; Readefine can be used in a browser or on a desktop.<br />
* Catie -- [http://www.nflibrary.ca/LibraryInformation/LibraryValueCalculator/tabid/462/Default.aspx] AND [http://twitter.com/freefoodubc]. Two completely unrelated things. The former is a library value calculator. The latter is the greatest Twitter page ever.<br />
''[http://blogs.ubc.ca/asist/2010/11/09/cool-tools-day-2-recap/ Cool Tool Day #2]''<br />
<br />
* Alex -- I promise I will do some Yahoo Pipes this time around (unless somebody else wants to, in which case I'll do Mendeley or something)<br />
* Will -- [http://getfirebug.com/ Firebug] (which is a firefox extension I'll need installed or I can use my own laptop). I will also mention [http://techcrunch.com/2010/10/24/firesheep-in-wolves-clothing-app-lets-you-hack-into-twitter-facebook-accounts-easily/ Firesheep sidejacking] unless someone else wants to talk about it.<br />
* <s> Franklin - Super-simple way to scrape the information from SLAIS course syllabuses into a Google Spreadsheet. </s><br />
* Meghan--[https://circle.ubc.ca/ cIRcle], UBC's Digital Archive--what it is and why SLAISers might want to use it<br />
* Catie -- [http://blekko.com Blekko] and the magic of slashtags<br />
* Cynthia -- Foxit (PDF reader/tool which needs to be installed or I can use my laptop). For reference: [http://www.labnol.org/software/pdf-document-organizer/9370/ article on tools] to organize PDFs (talk about its editing capabilities too! --alex)<br />
* Tosha -- [http://gazopa.com GazoPa.com] (an image search engine that can use images to search in addition to or instead of keywords) (TinEye.com -- wasn't shown, but is a similar concept, designed to find identical image for provenance)<br />
* Justin -- [http://calibre-ebook.com/ Calibre] and [http://manybooks.net Manybooks] - loading up an ereader for free (sadly I don't have a good easy reliable DRM cracking method for letting you own your Kindle books yet, maybe next Cool Tools day. Also, I don't have any annotation tools/methods. I just read things, damnit.)<br />
* Qinqin -- [http://www.debugmode.com/wink/ Wink], a lightweight screencasting tool for online tutorials development http://www.debugmode.com/wink/<br />
<br />
''[http://blogs.ubc.ca/asist/2010/10/05/cool-tools-day-recap/ Cool Tool Day #1]''<br />
<br />
* iTunes tech podcasts<br />
* [http://www.stevemiller.net/puretext/ Pure Text]<br />
* Data Visualization: [http://www-958.ibm.com/software/data/cognos/manyeyes/ Many Eyes]<br />
* [http://blogs.ubc.ca/ UBC Blogs] & [http://wiki.ubc.ca/Main_Page UBC Wiki]<br />
* Reading/hearing articles off of WilsonWeb interface<br />
* [http://office.microsoft.com/en-ca/onenote/ OneNote]<br />
* Search Shortcuts in [http://www.google.com/chrome Google Chrome]<br />
* [http://dropbox.com Dropbox] & [http://www.goodiware.com/goodreader.html GoodReader]<br />
* [http://portableapps.com/ Portable apps]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Talk:ASIST&diff=80818Talk:ASIST2011-03-04T23:03:18Z<p>MahriaLebow: /* Cool Tool Day */</p>
<hr />
<div>This is the Discussion Wiki for the ASIS&T UBC Student Chapter. Please feel free to join the discussions. To sign your comments, use four tilde marks --> <nowiki>~~~~</nowiki>. If you want to create a separate discussion page on any topic, use a forward slash to create subpages (such as Talk:ASIS&T/yourtopic). <br>__FORCETOC__ <br />
<br />
==Coding Group==<br />
<br />
==Cool Tool Day==<br />
Planning on presenting at our invigorating COOL TOOL DAY to take place in the Terrace Lab at SLAIS from 12:30 - 1:30 on Tuesday, March 15? Sign your name, your topic or tool, and any needed resources (e.g. a web link) below, and we'll work on preparing a schedule. You can use an asterisk for a bullet point (see below), but don't worry too much about formatting. Aim for <5 minute talks -- we're hoping to squeeze about ten in an hour.<br />
<br />
* Sign Up Here (note: there are 5 spots that are 5 minutes and the last two are for 10 minutes)<br />
<br />
<br />
<br />
<br />
'''Things you would like to see'''<br />
<br />
* Demonstrations of e-readers (specifically things you use to organize, view and annotate course readings) <br />
<br />
'''Previously Done'''<br />
''Cool Tool Day #3<br />
<br />
* Justin -- [http://www.quora.com Quora] is a question-answering engine as opposed to a search engine.<br />
* Bonnie -- Web of Trust(WOT) a small user-friendly add-on for Firefox.A community-based safe surfing tool.<br />
* Andrew -- [http://lab.arc90.com/experiments/readability/ Readability] and [http://readefine.anirudhsasikumar.net/desktop.html Readefine]. Both applications reformat text for easier reading. Readability is for browsers; Readefine can be used in a browser or on a desktop.<br />
* Catie -- [http://www.nflibrary.ca/LibraryInformation/LibraryValueCalculator/tabid/462/Default.aspx] AND [http://twitter.com/freefoodubc]. Two completely unrelated things. The former is a library value calculator. The latter is the greatest Twitter page ever.<br />
''[http://blogs.ubc.ca/asist/2010/11/09/cool-tools-day-2-recap/ Cool Tool Day #2]''<br />
<br />
* Alex -- I promise I will do some Yahoo Pipes this time around (unless somebody else wants to, in which case I'll do Mendeley or something)<br />
* Will -- [http://getfirebug.com/ Firebug] (which is a firefox extension I'll need installed or I can use my own laptop). I will also mention [http://techcrunch.com/2010/10/24/firesheep-in-wolves-clothing-app-lets-you-hack-into-twitter-facebook-accounts-easily/ Firesheep sidejacking] unless someone else wants to talk about it.<br />
* <s> Franklin - Super-simple way to scrape the information from SLAIS course syllabuses into a Google Spreadsheet. </s><br />
* Meghan--[https://circle.ubc.ca/ cIRcle], UBC's Digital Archive--what it is and why SLAISers might want to use it<br />
* Catie -- [http://blekko.com Blekko] and the magic of slashtags<br />
* Cynthia -- Foxit (PDF reader/tool which needs to be installed or I can use my laptop). For reference: [http://www.labnol.org/software/pdf-document-organizer/9370/ article on tools] to organize PDFs (talk about its editing capabilities too! --alex)<br />
* Tosha -- [http://gazopa.com GazoPa.com] (an image search engine that can use images to search in addition to or instead of keywords) (TinEye.com -- wasn't shown, but is a similar concept, designed to find identical image for provenance)<br />
* Justin -- [http://calibre-ebook.com/ Calibre] and [http://manybooks.net Manybooks] - loading up an ereader for free (sadly I don't have a good easy reliable DRM cracking method for letting you own your Kindle books yet, maybe next Cool Tools day. Also, I don't have any annotation tools/methods. I just read things, damnit.)<br />
* Qinqin -- [http://www.debugmode.com/wink/ Wink], a lightweight screencasting tool for online tutorials development http://www.debugmode.com/wink/<br />
<br />
''[http://blogs.ubc.ca/asist/2010/10/05/cool-tools-day-recap/ Cool Tool Day #1]''<br />
<br />
* iTunes tech podcasts<br />
* [http://www.stevemiller.net/puretext/ Pure Text]<br />
* Data Visualization: [http://www-958.ibm.com/software/data/cognos/manyeyes/ Many Eyes]<br />
* [http://blogs.ubc.ca/ UBC Blogs] & [http://wiki.ubc.ca/Main_Page UBC Wiki]<br />
* Reading/hearing articles off of WilsonWeb interface<br />
* [http://office.microsoft.com/en-ca/onenote/ OneNote]<br />
* Search Shortcuts in [http://www.google.com/chrome Google Chrome]<br />
* [http://dropbox.com Dropbox] & [http://www.goodiware.com/goodreader.html GoodReader]<br />
* [http://portableapps.com/ Portable apps]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76226Course:LIBR579A/2010WT2/Group22011-02-08T00:04:29Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[Image:asis.jpg|thumb|left|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
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==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
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[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
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==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76225Course:LIBR579A/2010WT2/Group22011-02-08T00:04:03Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[Image:asis.jpg|thumb|left|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
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<br /><br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
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==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76224Course:LIBR579A/2010WT2/Group22011-02-08T00:03:36Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[Image:asis.jpg|thumb|left|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br /><br />
<br /><br />
<br /><br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76223Course:LIBR579A/2010WT2/Group22011-02-08T00:03:08Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[Image:asis.jpg|thumb|left|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76221Course:LIBR579A/2010WT2/Group22011-02-08T00:02:38Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[Image:asis.jpg|450x600px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76220Course:LIBR579A/2010WT2/Group22011-02-08T00:02:28Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[Image:asis.jpg|frame|450x600px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76219Course:LIBR579A/2010WT2/Group22011-02-08T00:02:16Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|450x600px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76218Course:LIBR579A/2010WT2/Group22011-02-08T00:01:19Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|250x500px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76217Course:LIBR579A/2010WT2/Group22011-02-08T00:00:58Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|10x20px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76216Course:LIBR579A/2010WT2/Group22011-02-08T00:00:47Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|{10}x{20}px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76215Course:LIBR579A/2010WT2/Group22011-02-08T00:00:36Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|{10}{20}|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76213Course:LIBR579A/2010WT2/Group22011-02-08T00:00:18Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|{100}{200}|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76212Course:LIBR579A/2010WT2/Group22011-02-07T23:59:59Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|{100}x{200}px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76210Course:LIBR579A/2010WT2/Group22011-02-07T23:59:46Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|{100}x{200}px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76208Course:LIBR579A/2010WT2/Group22011-02-07T23:58:45Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|center|{100}x{200}px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76207Course:LIBR579A/2010WT2/Group22011-02-07T23:58:34Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|center|{200}x{500}px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76206Course:LIBR579A/2010WT2/Group22011-02-07T23:57:59Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|center|200x500px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76205Course:LIBR579A/2010WT2/Group22011-02-07T23:57:47Z<p>MahriaLebow: /* Workflows */</p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|center|200x500px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76204Course:LIBR579A/2010WT2/Group22011-02-07T23:57:32Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|center|400x1000px|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76203Course:LIBR579A/2010WT2/Group22011-02-07T23:56:58Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|center|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76202Course:LIBR579A/2010WT2/Group22011-02-07T23:56:39Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|upright|center|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76201Course:LIBR579A/2010WT2/Group22011-02-07T23:55:57Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|200x400px|left|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76200Course:LIBR579A/2010WT2/Group22011-02-07T23:54:59Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|left|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|left|Workflow of proposed process of registering for UBC Library Event]]<br />
<br /><br />
<br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|thumb|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|left|Wireframe of proposed UBC Library instruction page]]<br />
<br /><br />
<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76182Course:LIBR579A/2010WT2/Group22011-02-07T23:47:53Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|frame|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|frame|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
[[File:Ubc homepage newsml.png|upright|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|frame|Wireframe of proposed UBC Library instruction page]]<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76177Course:LIBR579A/2010WT2/Group22011-02-07T23:44:52Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
<br />
[[File:Ubc homepage newsml.png|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|left|Wireframe of proposed UBC Library instruction page]]<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76176Course:LIBR579A/2010WT2/Group22011-02-07T23:44:26Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
<br />
[[File:Ubc homepage newsml.png|left|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
'''Introduction:'''<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
'''Audience:''' <br />
<br />
UBC Librarians and Student Librarians.<br />
<br />
'''Training Plan for Instructional Services on the UBC Library Website'''<br />
* Goal of Training:<br />
** The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
<br />
* Learning Objectives: <br />
<br />
* By the end of this training, participants will be able to: <br />
** Understand the changes that have happened to the library website regarding instructional services. <br />
** Locate UBC Library instructional services on the library website.<br />
** Register for UBC Library workshops from the library website.<br />
** Convey this information to students at the university. <br />
** Know where to get further assistance.<br />
<br />
'''Pre-requisites:''' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
* Project Completion Stage: Project should be slated to launch within a week of training session completion.<br />
<br />
'''Training Approach:''' <br />
Instructor-led training, training-the-trainers<br />
<br />
'''Training Script'''<br />
* Instructor introduction<br />
*Pass out handouts and give overview of what we will cover in this training session<br />
* Provide of rationale for changes<br />
* Brief introduction of changes<br />
* Ask audience if there are questions<br />
* Ask audience to load UBC Library home page<br />
* Have audience navigate to Instruction page<br />
* Remind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” page<br />
* Ask everyone to choose a workshop they are interested in and try to register for it<br />
* Rove around the classroom to address any difficulties or answer any questions one-on-one<br />
* Wait until everyone has completed registering and then demonstrate the process on the instructor machine<br />
* Ask if there are questions<br />
* Point out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)<br />
* Provide contact information<br />
* Notify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback is<br />
* Thank audience for attending session<br />
<br />
'''Training Sessions:''' <br />
* Only one session should be required for each individual<br />
* Five sessions should be required overall to provide training to all librarians and GAAs.<br />
<br />
'''Closure and Ongoing Assessment:'''<br />
<br />
E-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76165Course:LIBR579A/2010WT2/Group22011-02-07T23:35:06Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
Introduction:<br />
<br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
Audience: UBC Librarians and Student Librarians.<br />
<br />
Training Plan for Instructional Services on the UBC Library Website<br />
''Goal of Training:''<br />
<br />
The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
Learning Objectives: <br />
<br />
By the end of this training, participants will be able to: <br />
* Understand the changes that have happened to the library website regarding instructional services. <br />
* Locate UBC Library instructional services on the library website.<br />
* Register for UBC Library workshops from the library website.<br />
* Convey this information to students at the university. <br />
* Know where to get further assistance.<br />
<br />
''Pre-requisites:'' <br />
* Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)<br />
* Resources: Hand outs should be prepared to outline what will be covered in session. <br />
* Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector. <br />
* Participants: Each participant needs to have a functioning Campus-Wide Login username and password.<br />
* Timing: Session should take 30 minutes. <br />
<br />
''Project Completion Stage:'' <br />
* Project should be slated to launch within a week of training session completion.<br />
Training Approach: Instructor-led training, training-the-trainersTraining ScriptInstructor introductionPass out handouts and give overview of what we will cover in this training sessionProvide of rationale for changesBrief introduction of changesAsk audience if there are questionsAsk audience to load UBC Library home pageHave audience navigate to Instruction pageRemind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” pageAsk everyone to choose a workshop they are interested in and try to register for itRove around the classroom to address any difficulties or answer any questions one-on-oneWait until everyone has completed registering and then demonstrate the process on the instructor machineAsk if there are questionsPoint out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)Provide contact informationNotify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback isThank audience for attending sessionTraining Sessions: Only one session should be required for each individual, five sessions should be required overall to provide training to all librarians and GAAs.Closure and Ongoing AssessmentE-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76157Course:LIBR579A/2010WT2/Group22011-02-07T23:31:07Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
##At least once per week<br />
##At least once per term<br />
##Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
<br />
<br />
Introduction: <br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
Audience: UBC Librarians and Student Librarians.<br />
<br />
Training Plan for Instructional Services on the UBC Library Website<br />
Goal of Training:<br />
<br />
The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
Learning Objectives: <br />
<br />
By the end of this training, participants will be able to: <br />
Understand the changes that have happened to the library website regarding instructional services.Locate UBC Library instructional services on the library website.Register for UBC Library workshops from the library website.Convey this information to students at the university.Know where to get further assistance.Pre-requisites: Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)Resources: Hand outs should be prepared to outline what will be covered in session.Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector.Participants: Each participant needs to have a functioning Campus-Wide Login username and password.Timing: Session should take 30 minutes. Project Completion Stage: Project should be slated to launch within a week of training session completion.Training Approach: Instructor-led training, training-the-trainersTraining ScriptInstructor introductionPass out handouts and give overview of what we will cover in this training sessionProvide of rationale for changesBrief introduction of changesAsk audience if there are questionsAsk audience to load UBC Library home pageHave audience navigate to Instruction pageRemind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” pageAsk everyone to choose a workshop they are interested in and try to register for itRove around the classroom to address any difficulties or answer any questions one-on-oneWait until everyone has completed registering and then demonstrate the process on the instructor machineAsk if there are questionsPoint out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)Provide contact informationNotify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback isThank audience for attending sessionTraining Sessions: Only one session should be required for each individual, five sessions should be required overall to provide training to all librarians and GAAs.Closure and Ongoing AssessmentE-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76156Course:LIBR579A/2010WT2/Group22011-02-07T23:30:46Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
##At least once per day<br />
:At least once per week<br />
:At least once per term<br />
:Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
<br />
<br />
Introduction: <br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
Audience: UBC Librarians and Student Librarians.<br />
<br />
Training Plan for Instructional Services on the UBC Library Website<br />
Goal of Training:<br />
<br />
The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
Learning Objectives: <br />
<br />
By the end of this training, participants will be able to: <br />
Understand the changes that have happened to the library website regarding instructional services.Locate UBC Library instructional services on the library website.Register for UBC Library workshops from the library website.Convey this information to students at the university.Know where to get further assistance.Pre-requisites: Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)Resources: Hand outs should be prepared to outline what will be covered in session.Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector.Participants: Each participant needs to have a functioning Campus-Wide Login username and password.Timing: Session should take 30 minutes. Project Completion Stage: Project should be slated to launch within a week of training session completion.Training Approach: Instructor-led training, training-the-trainersTraining ScriptInstructor introductionPass out handouts and give overview of what we will cover in this training sessionProvide of rationale for changesBrief introduction of changesAsk audience if there are questionsAsk audience to load UBC Library home pageHave audience navigate to Instruction pageRemind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” pageAsk everyone to choose a workshop they are interested in and try to register for itRove around the classroom to address any difficulties or answer any questions one-on-oneWait until everyone has completed registering and then demonstrate the process on the instructor machineAsk if there are questionsPoint out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)Provide contact informationNotify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback isThank audience for attending sessionTraining Sessions: Only one session should be required for each individual, five sessions should be required overall to provide training to all librarians and GAAs.Closure and Ongoing AssessmentE-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76154Course:LIBR579A/2010WT2/Group22011-02-07T23:29:30Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
* The UBC Library website will facilitate increased enrolment in library workshops.<br />
* UBC Library will streamline the process for students to register for library workshops online. <br />
<br />
'''User Experience Requirements:''' <br />
<br />
* Students should independently discover information about instructional services on the Library website. <br />
* Students can locate information about library workshops on the Library website.<br />
* Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
* Library workshops will be no more than two navigation steps from the Library homepage. <br />
* Registration for library workshops will require no more than five steps for the user.<br />
* Registration for library workshops will only require one log-in process.<br />
* The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
==Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
# What year of University are you in?<br />
# How long have you been a student at UBC?<br />
# How often do you use the UBC Library Website?<br />
# :At least once per day<br />
# :At least once per week<br />
# :At least once per term<br />
# :Never used the website before<br />
# Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
# If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
<br />
# A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
<br />
# Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
<br />
<br />
Introduction: <br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
Audience: UBC Librarians and Student Librarians.<br />
<br />
Training Plan for Instructional Services on the UBC Library Website<br />
Goal of Training:<br />
<br />
The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
Learning Objectives: <br />
<br />
By the end of this training, participants will be able to: <br />
Understand the changes that have happened to the library website regarding instructional services.Locate UBC Library instructional services on the library website.Register for UBC Library workshops from the library website.Convey this information to students at the university.Know where to get further assistance.Pre-requisites: Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)Resources: Hand outs should be prepared to outline what will be covered in session.Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector.Participants: Each participant needs to have a functioning Campus-Wide Login username and password.Timing: Session should take 30 minutes. Project Completion Stage: Project should be slated to launch within a week of training session completion.Training Approach: Instructor-led training, training-the-trainersTraining ScriptInstructor introductionPass out handouts and give overview of what we will cover in this training sessionProvide of rationale for changesBrief introduction of changesAsk audience if there are questionsAsk audience to load UBC Library home pageHave audience navigate to Instruction pageRemind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” pageAsk everyone to choose a workshop they are interested in and try to register for itRove around the classroom to address any difficulties or answer any questions one-on-oneWait until everyone has completed registering and then demonstrate the process on the instructor machineAsk if there are questionsPoint out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)Provide contact informationNotify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback isThank audience for attending sessionTraining Sessions: Only one session should be required for each individual, five sessions should be required overall to provide training to all librarians and GAAs.Closure and Ongoing AssessmentE-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76148Course:LIBR579A/2010WT2/Group22011-02-07T23:25:13Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
==Requirements==<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
The UBC Library website will facilitate increased enrolment in library workshops.<br />
UBC Library will streamline the process for students to register for library workshops online.<br />
'''User Experience Requirements:''' <br />
Students should independently discover information about instructional services on the Library website. <br />
Students can locate information about library workshops on the Library website.<br />
Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
Library workshops will be no more than two navigation steps from the Library homepage. <br />
Registration for library workshops will require no more than five steps for the user.<br />
Registration for library workshops will only require one log-in process.<br />
The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
==Workflows==<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
==Wireframes==<br />
<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
===Usability Testing Script==<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
1) What year of University are you in?<br />
2) How long have you been a student at UBC?<br />
3) How often do you use the UBC Library Website?<br />
a. At least once per day<br />
b. At least once per week<br />
c. At least once per term<br />
d. Never used the website before<br />
<br />
4) Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
1) If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
<br />
2) A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
<br />
Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
==Training Script==<br />
<br />
<br />
<br />
Introduction: <br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
Audience: UBC Librarians and Student Librarians.<br />
<br />
Training Plan for Instructional Services on the UBC Library Website<br />
Goal of Training:<br />
<br />
The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
Learning Objectives: <br />
<br />
By the end of this training, participants will be able to: <br />
Understand the changes that have happened to the library website regarding instructional services.Locate UBC Library instructional services on the library website.Register for UBC Library workshops from the library website.Convey this information to students at the university.Know where to get further assistance.Pre-requisites: Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)Resources: Hand outs should be prepared to outline what will be covered in session.Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector.Participants: Each participant needs to have a functioning Campus-Wide Login username and password.Timing: Session should take 30 minutes. Project Completion Stage: Project should be slated to launch within a week of training session completion.Training Approach: Instructor-led training, training-the-trainersTraining ScriptInstructor introductionPass out handouts and give overview of what we will cover in this training sessionProvide of rationale for changesBrief introduction of changesAsk audience if there are questionsAsk audience to load UBC Library home pageHave audience navigate to Instruction pageRemind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” pageAsk everyone to choose a workshop they are interested in and try to register for itRove around the classroom to address any difficulties or answer any questions one-on-oneWait until everyone has completed registering and then demonstrate the process on the instructor machineAsk if there are questionsPoint out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)Provide contact informationNotify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback isThank audience for attending sessionTraining Sessions: Only one session should be required for each individual, five sessions should be required overall to provide training to all librarians and GAAs.Closure and Ongoing AssessmentE-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76147Course:LIBR579A/2010WT2/Group22011-02-07T23:24:50Z<p>MahriaLebow: </p>
<hr />
<div>==Vision Statement==<br />
<br />
Taking the Library into the future, we will create a positive experience of ease-of-access to high-quality knowledge resources for students, faculty and staff. We will do this by offering a variety of online and in-person information-rich services that are engaging and characterized by their user-friendliness.<br />
<br />
===Requirements===<br />
<br />
'''Business Requirements:''' <br />
<br />
* UBC Library will increase the visibility of library instructional services on its website. <br />
<br />
The UBC Library website will facilitate increased enrolment in library workshops.<br />
UBC Library will streamline the process for students to register for library workshops online.<br />
'''User Experience Requirements:''' <br />
Students should independently discover information about instructional services on the Library website. <br />
Students can locate information about library workshops on the Library website.<br />
Students can register for library workshops through the Library website. Students will receive online and email confirmation that they are registered for library workshops. <br />
<br />
'''Functional Requirements''' <br />
Library workshops will be no more than two navigation steps from the Library homepage. <br />
Registration for library workshops will require no more than five steps for the user.<br />
Registration for library workshops will only require one log-in process.<br />
The library workshop registration system will provide confirmation of enrolment in the specified library workshop.<br />
<br />
<br />
===Workflows===<br />
<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]<br />
<br />
===Wireframes===<br />
<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
===Usability Testing Script===<br />
<br />
Thank you for taking time out of your busy schedule to help us test our website. At this time I would like to remind you that we are testing the website and not you.<br />
I am going to ask you a series of questions and give you some scenarios to act out. This should last no more than 15 minutes.<br />
<br />
We have a few general questions to start:<br />
<br />
1) What year of University are you in?<br />
2) How long have you been a student at UBC?<br />
3) How often do you use the UBC Library Website?<br />
a. At least once per day<br />
b. At least once per week<br />
c. At least once per term<br />
d. Never used the website before<br />
<br />
4) Have you ever taken advantage of instruction, workshops or events organized by the library? (if yes, please describe)<br />
<br />
Great! Ok, let’s begin by looking at the UBC Library home page. I am going to give you three scenarios. For our study it is extremely helpful if you vocalize your thoughts while we go through the first series of questions. Please react as true to your normal habits as possible.<br />
<br />
1) If you were having problems searching for articles on the library website and wanted to find to help, what would you do?<br />
<br />
2) A professor tells you it would be a good idea to use citation software while writing your next paper. He/she mentions that the library offers workshops to help students learn to use this software. Where would you find more information about such workshops?<br />
<br />
Ok, starting from the library events calendar (navigate to this page for the participant) let’s pretend you have decided to take the Ref Works for Science Students workshop. From this point, how would you proceed to register for this workshop? <br />
<br />
Thank you for your time. Enjoy the rest of your day.<br />
<br />
===Training Script===<br />
<br />
<br />
<br />
Introduction: <br />
This training plan is designed to help with change management associated with our proposed modifications to instructional services (i.e., library workshops, reference desks, and subject librarians) on the UBC Library website, in support of our vision statement.<br />
<br />
Audience: UBC Librarians and Student Librarians.<br />
<br />
Training Plan for Instructional Services on the UBC Library Website<br />
Goal of Training:<br />
<br />
The purpose of this training is to introduce the changes made to instructional services on the UBC Library website, and to provide training to the trainers (UBC librarians and student librarians) on how to locate and access these services so they in turn can communicate this knowledge to students.<br />
Learning Objectives: <br />
<br />
By the end of this training, participants will be able to: <br />
Understand the changes that have happened to the library website regarding instructional services.Locate UBC Library instructional services on the library website.Register for UBC Library workshops from the library website.Convey this information to students at the university.Know where to get further assistance.Pre-requisites: Budget: $40 an hour x 1 hour x 5 sessions for the instructor (total = $200)Resources: Hand outs should be prepared to outline what will be covered in session.Facilities: UBC Library instructional workshop space can be used. All participants need a computer with access to the Internet, the instructor needs a computer, and the room needs a projector.Participants: Each participant needs to have a functioning Campus-Wide Login username and password.Timing: Session should take 30 minutes. Project Completion Stage: Project should be slated to launch within a week of training session completion.Training Approach: Instructor-led training, training-the-trainersTraining ScriptInstructor introductionPass out handouts and give overview of what we will cover in this training sessionProvide of rationale for changesBrief introduction of changesAsk audience if there are questionsAsk audience to load UBC Library home pageHave audience navigate to Instruction pageRemind audience of changes, indicate and demonstrate that services previously listed with instruction (under “Reference & Instruction”) are now stand-alone under “Services”Have audience navigate to “Workshop and Events” pageAsk everyone to choose a workshop they are interested in and try to register for itRove around the classroom to address any difficulties or answer any questions one-on-oneWait until everyone has completed registering and then demonstrate the process on the instructor machineAsk if there are questionsPoint out where they can get further information and help (e.g., links to any Help documentation, contact information for IT Helpdesk)Provide contact informationNotify participants that you will be sending out an e-mail with a link to a survey for feedback about the training session and mention how valuable their feedback isThank audience for attending sessionTraining Sessions: Only one session should be required for each individual, five sessions should be required overall to provide training to all librarians and GAAs.Closure and Ongoing AssessmentE-mail satisfaction survey to all who attended workshop.</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76128Course:LIBR579A/2010WT2/Group22011-02-07T23:09:37Z<p>MahriaLebow: </p>
<hr />
<div><br />
<br />
===Vision Statmente===<br />
<br />
===Requirements===<br />
<br />
===Usability Testing Script===<br />
<br />
===Training Script===<br />
<br />
===Wireframes===<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
'''Workflows'''<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76127Course:LIBR579A/2010WT2/Group22011-02-07T23:09:10Z<p>MahriaLebow: </p>
<hr />
<div>link to [[Sandbox:New|New]]?<br />
<br />
===Vision Statmente===<br />
<br />
===Requirements===<br />
<br />
===Usability Testing Script===<br />
<br />
===Training Script===<br />
<br />
===Wireframes===<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
'''Workflows'''<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76126Course:LIBR579A/2010WT2/Group22011-02-07T23:08:58Z<p>MahriaLebow: </p>
<hr />
<div>link to [[Sandbox:New|New]]?<br />
<br />
===Vision Statmente===<br />
<br />
===Requirements===<br />
<br />
===Usability Testing Script===<br />
<br />
===Training Script===<br />
<br />
===Wireframes<br />
===<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
'''Workflows'''<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76125Course:LIBR579A/2010WT2/Group22011-02-07T23:08:32Z<p>MahriaLebow: </p>
<hr />
<div>link to [[Sandbox:New|New]]?<br />
<br />
===Vision Statmente===<br />
<br />
===Requirements===<br />
<br />
===Usability Testing Script===<br />
<br />
'''Training Script'''<br />
<br />
'''Wireframes<br />
'''<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
'''Workflows'''<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=76107Course:LIBR579A/2010WT2/Group22011-02-07T22:47:41Z<p>MahriaLebow: </p>
<hr />
<div>link to [[new]]?<br />
<br />
<br />
'''Wireframes<br />
'''<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]<br />
<br />
'''Workflows'''<br />
[[File:asis.jpg|thumb|Workflow of current process of registering for UBC Library Event]]<br />
<br />
[[File:tobe.jpg|thumb|Workflow of proposed process of registering for UBC Library Event]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=File:Tobe.jpg&diff=76101File:Tobe.jpg2011-02-07T22:33:37Z<p>MahriaLebow: uploaded a new version of &quot;File:Tobe.jpg&quot;: to be workflow for registering for a ubc library workshop</p>
<hr />
<div>to be workflow of registering for a ubc library workshop</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=File:Tobe.jpg&diff=76100File:Tobe.jpg2011-02-07T22:31:41Z<p>MahriaLebow: uploaded a new version of &quot;File:Tobe.jpg&quot;: to be workflow of registering for a library workshop</p>
<hr />
<div>to be workflow of registering for a ubc library workshop</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=File:Tobe.jpg&diff=76099File:Tobe.jpg2011-02-07T22:30:55Z<p>MahriaLebow: to be workflow of registering for a ubc library workshop</p>
<hr />
<div>to be workflow of registering for a ubc library workshop</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=File:Asis.jpg&diff=76098File:Asis.jpg2011-02-07T22:29:26Z<p>MahriaLebow: as is flow of registering for library workshop</p>
<hr />
<div>as is flow of registering for library workshop</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=75920Course:LIBR579A/2010WT2/Group22011-02-07T19:10:25Z<p>MahriaLebow: Undo revision 75919 by MahriaLebow (talk)</p>
<hr />
<div>link to [[new]]?<br />
<br />
<br />
[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
<br />
<br />
<br />
[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=75919Course:LIBR579A/2010WT2/Group22011-02-07T19:09:56Z<p>MahriaLebow: </p>
<hr />
<div>link to [[new]]?<br />
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<br />
[[File:Ubc homepage newsml.png|right|frame|Wireframe of revised UBC Library home page]]<br />
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[[File:Ubc instruction pagesml.png|right|frame|Wireframe of proposed UBC Library instruction page]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=75918Course:LIBR579A/2010WT2/Group22011-02-07T19:07:43Z<p>MahriaLebow: </p>
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<div>link to [[new]]?<br />
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[[File:Ubc homepage newsml.png|thumb|Wireframe of revised UBC Library home page]]<br />
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[[File:Ubc instruction pagesml.png|thumb|Wireframe of proposed UBC Library instruction page]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=75914Course:LIBR579A/2010WT2/Group22011-02-07T19:00:54Z<p>MahriaLebow: </p>
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<div>link to [[new]]?<br />
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[[File:Ubc homepage newsml.png|Wireframe of revised UBC Library home page]]<br />
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[[File:Ubc instruction pagesml.png|Wireframe of proposed UBC Library instruction page]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=Course:LIBR579A/2010WT2/Group2&diff=75913Course:LIBR579A/2010WT2/Group22011-02-07T18:58:51Z<p>MahriaLebow: </p>
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<div>link to [[new]]?<br />
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[[File:Ubc homepage newsml.png]]</div>MahriaLebowhttps://wiki.ubc.ca/index.php?title=File:Ubc_instruction_pagesml.png&diff=75911File:Ubc instruction pagesml.png2011-02-07T18:57:48Z<p>MahriaLebow: </p>
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<div></div>MahriaLebow