UBC Wiki - User contributions [en]

Library:EZproxy/Tools/Other

2021-08-13T18:12:59Z

Madgett: EZproxy -out of date

The Link Generator and Bookmarklet provide enhanced support and easier access to e-resources for off-campus users. Other tools may be available, but are not supported by UBC Library. They may also not be as comprehensive in scope and cover all of UBC Library's resources. Some of these options include:

==== Zotero ====

===== *'''DOCUMENTATION OUT OF DATE. DO NOT SET ZOTERO FOR EZPROXY'''* =====
Those who use Zotero may be happy to learn that the popular citation management tool also provides some support for EZproxy to users of the Firefox extension. To configure Zotero to work with EZproxy, users must add the proxy address under the Proxies tab in Preferences (for more information, see the relevant [http://www.zotero.org/support/preferences/proxies Zotero documentation]).

[[File:Zotero.png|border]] 

Make sure to check off both the 'Enable proxy redirection' and 'Automatically recognize proxied resources' options. To add EZproxy access for UBC Library, click on the plus sign, check 'Multi-site' then enter the following into the scheme field: 

 

Please note that only resources that the user has previously visited while proxied will be recognized by the Zotero proxy tool (resulting in automatic access or a redirection to UBC Library's EZproxy login page). This is because the tool learns from a user's activity - therefore, the more resources you visit while proxied, the more resources Zotero will save and remember for the future.

==== Mendeley ====

<nowiki>*</nowiki>'''DOCUMENTATION OUT OF DATE. DO NOT SET MENDELEY FOR EZPROXY'''*

The Mendeley website also offers some support for EZproxy access for searches in its crowd-sourced research catalog. To configure EZproxy access in Mendeley for UBC Library, log into the site, click on the Papers tab, and then search for a paper or click on any of those listed as popular. On the paper's overview page, click the 'Find this paper at:' button and select 'Edit library access links.'

[[File:Mendeley.png|border]]

Choose 'Add library manually,' and then enter UBC Library for name and the following for base URL:

 

[[File:Mendeley2.png|border]] 

From now on, clicking on 'Find this paper at' will give you the option of searching in UBC Library and should connect you directly to our holdings. 

[[File:Mendeley3.png|border]]

==== Papers App ====

<nowiki>*</nowiki>'''DOCUMENTATION OUT OF DATE. DO NOT SET PAPERS FOR EZPROXY'''*

[http://www.papersapp.com/ Papers], a citation management application that can sync up your collection of references and PDFs across your desktop, laptop, and iPhone, iPad, or iPod touch, can also be configured so that electronic resources are automatically prepended with UBC Library's EZproxy prefix. Please note that Papers is not supported by UBC Library. 
To configure EZproxy for iPhones, iPads, or iPods, you must first manually add the following prefix to the Papers application under "Proxy Settings" in the Settings menu: 

 

Make sure to toggle the "Use EZProxy" option to "On."

For desktop or laptop usage, you need only to select the University of British Columbia as your Library Proxy from a drop-down list of universities—how you do this will depend on the OS (Windows or Mac) you are using. For Windows, the option is available under Access -> Options. For Mac, go to Preferences -> Access. Please see below for an example of how to add UBC Library to Papers for Mac:

In the application menu, navigate to Papers and select "Preferences..."

[[File:Preferences-Papers.png|border]]

Click on the "Access" tab. If you have not yet configured EZproxy, you should see the message "No proxy selected" in the "Use Library Proxy" field.

[[File:Access-Papers.png|border]]

Click on the drop-down menu and scroll through the options until you find "University of British Columbia."

[[File:Library-Papers.png|border]]

Select and close the menu. (We recommend leaving the Library website URL field empty)

Library:Connect to Library Resources

2021-05-06T14:56:18Z

Madgett: /* *OpenAthens (Coming soon!)* */

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== *OpenAthens (Coming soon!)* ===
Beginning in early June, 2021, the Library will replace ''EZproxy'' with ''OpenAthens'', a secure, single sign-on authentication service that enables access to licensed electronic resources both on and off campus. More information [https://guides.library.ubc.ca/connect/openathens available here]. As we prepare for our Go Live date, users may find that both EZproxy and OpenAthens authentication options are available on selected platforms. For help with problems encountered accessing resources, please use our eResources & Access [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].
=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [https://resources.library.ubc.ca/?limiter[]=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. '''Do not use UBC's VPN''' to access resources.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Accessing Electronic Resources off Campus (via Alibaba Global Accelerator) ===
For certain users in China who are experiencing issues connecting to UBC learning resources, including Library electronic resources, UBC IT has created the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator Alibaba Global Accelerator]. This is a targeted service and not meant for general users. The level of connectivity improvement may vary, as connection speed can also depend on other factors such as hardware, home internet connection, etc.)

Please read the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator-service-faqs Alibaba Global Accelerator FAQ page] for more information, including who is eligible to use it.

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact eResources & Access via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].

Library:AccessBrowserExtension

2021-04-27T20:30:10Z

Madgett:

The Library Access Browser Extension is a helpful tool offering quick and easy access to UBC Library's online resources. It automatically detects when you are on a website that contains content licensed by UBC Library.

This browser extension, from Lean Library, is freely available for Chrome, Edge, Explorer, Firefox, Opera, and Safari on desktops and laptops. It is currently not available for mobile devices. Safari users may find some restrictive system requirements. The extension is not required to access Library resources.

=== '''Download, installation and helpful information''' ===
For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

We welcome your feedback on the Library Access Browser Extension. Please submit your comments via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].
[[Category:Use The Library]]
[[Category:Off-Campus Access]]

Library:Connect to Library Resources

2021-03-18T18:11:12Z

Madgett: /* *OpenAthens (Coming soon!)* */

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== *OpenAthens (Coming soon!)* ===
Beginning in early June, 2021, the Library will replace ''EZproxy'' with ''OpenAthens'', a secure, single sign-on authentication service that enables access to licensed electronic resources both on and off campus. With OpenAthens, you’ll be able to start almost anywhere online where single sign-on (SSO) is used. ''[Single sign-on is an authentication method that enables users to securely authenticate with multiple websites by using just one set of credentials. More information to come].''
As we prepare for our Go Live date, users may find that both EZproxy and OpenAthens authentication options are available on selected platforms. For help with problems encountered accessing resources, please use our eResources & Access [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].
=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [https://resources.library.ubc.ca/?limiter[]=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. '''Do not use UBC's VPN''' to access resources.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Accessing Electronic Resources off Campus (via Alibaba Global Accelerator) ===
For certain users in China who are experiencing issues connecting to UBC learning resources, including Library electronic resources, UBC IT has created the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator Alibaba Global Accelerator]. This is a targeted service and not meant for general users. The level of connectivity improvement may vary, as connection speed can also depend on other factors such as hardware, home internet connection, etc.)

Please read the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator-service-faqs Alibaba Global Accelerator FAQ page] for more information, including who is eligible to use it.

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact eResources & Access via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].

Library:Connect to Library Resources

2021-03-12T15:21:02Z

Madgett: Updated OpenAthens

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== *OpenAthens (Coming soon!)* ===
Beginning in late May, the Library will replace ''EZproxy'' with ''OpenAthens'', a secure, single sign-on authentication service that enables access to licensed electronic resources both on and off campus. With OpenAthens, you’ll be able to start almost anywhere online where single sign-on (SSO) is used. ''[Single sign-on is an authentication method that enables users to securely authenticate with multiple websites by using just one set of credentials. More information to come].''
As we prepare for our Go Live date, users may find that both EZproxy and OpenAthens authentication options are available on selected platforms. For help with problems encountered accessing resources, please use our eResources & Access [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].
=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [https://resources.library.ubc.ca/?limiter[]=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. '''Do not use UBC's VPN''' to access resources.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Accessing Electronic Resources off Campus (via Alibaba Global Accelerator) ===
For certain users in China who are experiencing issues connecting to UBC learning resources, including Library electronic resources, UBC IT has created the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator Alibaba Global Accelerator]. This is a targeted service and not meant for general users. The level of connectivity improvement may vary, as connection speed can also depend on other factors such as hardware, home internet connection, etc.)

Please read the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator-service-faqs Alibaba Global Accelerator FAQ page] for more information, including who is eligible to use it.

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact eResources & Access via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].

Library:EZproxy/Tools/Bookmarklet

2021-03-02T19:22:47Z

Madgett: Blanked the page

Library:EZproxy/Tools/Bookmarklet

2021-03-02T19:21:31Z

Madgett: /* Known Problems */

{{Library:EZproxy/Tools/Bookmarklet/Intro}}

{{Library:EZproxy/Tools/Bookmarklet/Use}}

{{Library:EZproxy/Tools/Bookmarklet/Problems}}

Library:EZproxy/Tools/Bookmarklet

2021-03-02T19:13:29Z

Madgett: /* How do I install the EZproxy Bookmarklet? */

{{Library:EZproxy/Tools/Bookmarklet/Intro}}

{{Library:EZproxy/Tools/Bookmarklet/Use}}

==== Known Problems====
{{Library:EZproxy/Tools/Bookmarklet/Problems}}

Library:EZproxy/Tools/Bookmarklet

2021-03-02T19:12:51Z

Madgett:

{{Library:EZproxy/Tools/Bookmarklet/Intro}}

==== How do I install the EZproxy Bookmarklet? ====

==== How do I use the EZproxy Bookmarklet? ====
{{Library:EZproxy/Tools/Bookmarklet/Use}}

==== Known Problems====
{{Library:EZproxy/Tools/Bookmarklet/Problems}}

Library:EZproxy/Tools/Other

2021-03-02T19:05:24Z

Madgett: /* EZproxy Greasemonkey Script */

The Link Generator and Bookmarklet provide enhanced support and easier access to e-resources for off-campus users. Other tools may be available, but are not supported by UBC Library. They may also not be as comprehensive in scope and cover all of UBC Library's resources. Some of these options include:

==== Zotero ====
Those who use Zotero may be happy to learn that the popular citation management tool also provides some support for EZproxy to users of the Firefox extension. To configure Zotero to work with EZproxy, users must add the proxy address under the Proxies tab in Preferences (for more information, see the relevant [http://www.zotero.org/support/preferences/proxies Zotero documentation]).

[[File:Zotero.png|border]] 

Make sure to check off both the 'Enable proxy redirection' and 'Automatically recognize proxied resources' options. To add EZproxy access for UBC Library, click on the plus sign, check 'Multi-site' then enter the following into the scheme field: 

http://%h.ezproxy.library.ubc.ca/%p
 

Please note that only resources that the user has previously visited while proxied will be recognized by the Zotero proxy tool (resulting in automatic access or a redirection to UBC Library's EZproxy login page). This is because the tool learns from a user's activity - therefore, the more resources you visit while proxied, the more resources Zotero will save and remember for the future.

==== Mendeley ====
The Mendeley website also offers some support for EZproxy access for searches in its crowd-sourced research catalog. To configure EZproxy access in Mendeley for UBC Library, log into the site, click on the Papers tab, and then search for a paper or click on any of those listed as popular. On the paper's overview page, click the 'Find this paper at:' button and select 'Edit library access links.'

[[File:Mendeley.png|border]]

Choose 'Add library manually,' and then enter UBC Library for name and the following for base URL:

http://ezproxy.library.ubc.ca/login?url=http://gw2jh3xr2c.search.serialssolutions.com/
 

[[File:Mendeley2.png|border]] 

From now on, clicking on 'Find this paper at' will give you the option of searching in UBC Library and should connect you directly to our holdings. 

[[File:Mendeley3.png|border]]

==== Papers App ====
[http://www.papersapp.com/ Papers], a citation management application that can sync up your collection of references and PDFs across your desktop, laptop, and iPhone, iPad, or iPod touch, can also be configured so that electronic resources are automatically prepended with UBC Library's EZproxy prefix. Please note that Papers is not supported by UBC Library. 
To configure EZproxy for iPhones, iPads, or iPods, you must first manually add the following prefix to the Papers application under "Proxy Settings" in the Settings menu: 

http://ezproxy.library.ubc.ca/login?url=%@
 

Make sure to toggle the "Use EZProxy" option to "On."

For desktop or laptop usage, you need only to select the University of British Columbia as your Library Proxy from a drop-down list of universities—how you do this will depend on the OS (Windows or Mac) you are using. For Windows, the option is available under Access -> Options. For Mac, go to Preferences -> Access. Please see below for an example of how to add UBC Library to Papers for Mac:

In the application menu, navigate to Papers and select "Preferences..."

[[File:Preferences-Papers.png|border]]

Click on the "Access" tab. If you have not yet configured EZproxy, you should see the message "No proxy selected" in the "Use Library Proxy" field.

[[File:Access-Papers.png|border]]

Click on the drop-down menu and scroll through the options until you find "University of British Columbia."

[[File:Library-Papers.png|border]]

Select and close the menu. (We recommend leaving the Library website URL field empty)

Library:EZproxy/Tools

2021-03-02T19:04:36Z

Madgett:

==EZproxy Link Generator==

{{Library:EZproxy/Tools/LinkGenerator}}

==Other Tools Available==

{{Library:EZproxy/Tools/Other}}

Library:EResources&Access Documentation EZproxy & Voyager Patron Groups

2020-09-24T22:58:36Z

Madgett: EZproxy Definitions of Authorized Users - Confluence

'''NOTE''': This information is somewhat out-of-date. Students, Staff, Faculty, Affiliated Students use a CWL. Only a few groups (Affiliated Staff & Faculty, Faculty Authorized Users, for example) still use Barcode & PIN to get past EZproxy.

Review "EZproxy Definitions of Authorized Users" for more up-to-date info https://confluence.it.ubc.ca/display/LSIT/EZproxy+Definitions+of+Authorized+Users

<nowiki>--------</nowiki>

The following Voyager "Patron Groups" are Allowed / Block via EZproxy:

Note: Almost all users must use CWL. Only a few groups still use '''UBCcard''' Barcode & PIN

{|border="1"
! Allowed Past EZproxy
! Blocked by EZproxy
|-
| Affiliated Student †
| Community Aboriginal
|-
|Affiliated Faculty/Staff *†
|Community BC Colleges
|-
|Alumni ~
|Community Continuing Ed
|-
| Faculty
| Community Corporations
|-
| Faculty Authorization *
| Community Donor
|-
| Faculty Emeriti
| Community GNW
|-
| Graduate
| Community Institution
|-
| Graduate Distance
| Community Pay
|-
| Graduate Special
| Community Rare Books
|-
| Hospital Faculty
| Community Senior
|-
| Hospital Resident
| Credit Bureau
|-
| Library Lending
| Hospital Staff
|-
| Library Lending Network
| Library Binding
|-
| Library Processing
| Okanagan Community Free
|-
| Okanagan Faculty
| Okanagan Community Pay
|-
| Okanagan Faculty Auth
| Special Privileges
|-
| Okanagan Faculty Emeriti
| Study Carrell
|-
| Okanagan Staff
| Undergraduate CE
|-
| Staff
|Community Free
|-
| Undergraduate
|
|-
| Undergraduate Distance
|
|-
| Undergraduate Special
|
|}

** Use Barcode & PIN
 
† Affiliated mean those at the [http://senate.ubc.ca/sites/senate.ubc.ca/files/downloads/va_policy_theological_colleges_affiliations.pdf Theological Schools]
 
~ Only select resources are licensed for Alumni. Can only get past EZproxy for those 

[[Library:EZproxy|EZproxy Wiki]] -information on EZproxy for patrons

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]
[[Category:ER&A Documentation]]

Library:Connect to Library Resources

2020-09-23T21:20:31Z

Madgett:

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [https://resources.library.ubc.ca/?limiter[]=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. '''Do not use UBC's VPN''' to access resources.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Accessing Electronic Resources off Campus (via Alibaba Global Accelerator) ===
For certain users in China who are experiencing issues connecting to UBC learning resources, including Library electronic resources, UBC IT has created the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator Alibaba Global Accelerator]. This is a targeted service and not meant for general users. The level of connectivity improvement may vary, as connection speed can also depend on other factors such as hardware, home internet connection, etc.)

Please read the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator-service-faqs Alibaba Global Accelerator FAQ page] for more information, including who is eligible to use it.

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== OpenAthens (Future Enhancement!) ===
Currently, we are not using OpenAthens (but watch for updates). Do not try to sign in through OpenAthens gateways on a website, yet.

OpenAthens is an authentication and electronic access management system that provides access to the Library's licensed online resources via single sign-on (SSO) technology both on and off campus. While the current EZproxy technology requires you to start from the Library's website or with an EZproxied URL, with OpenAthens you will be able to start almost anywhere online where SSO is used.

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact [https://about.library.ubc.ca/contact-us/ejournal-help/ Library Electronic Resources].

Library:Connect to Library Resources

2020-09-23T20:59:27Z

Madgett: Added OpenAthens blurb

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [https://resources.library.ubc.ca/?limiter[]=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. '''Do not use UBC's VPN''' to access resources.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Accessing Electronic Resources off Campus (via Alibaba Global Accelerator) ===
For certain users in China who are experiencing issues connecting to UBC learning resources, including Library electronic resources, UBC IT has created the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator Alibaba Global Accelerator]. This is a targeted service and not meant for general users. The level of connectivity improvement may vary, as connection speed can also depend on other factors such as hardware, home internet connection, etc.)

Please read the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator-service-faqs Alibaba Global Accelerator FAQ page] for more information, including who is eligible to use it.

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== OpenAthens (Future Enhancement!) ===
Currently, we are not using OpenAthens (but watch for updates). Do not try to sign in through OpenAthens gateways on a website, yet.

OpenAthens is an authentication and electronic access management system that provides access to the Library's licensed online resources via single sign-on (SSO) technology both on and off campus. While the current EZproxy technology requires you need to start from the Library's website or with an EZproxied URL, with OpenAthens you will be able to start almost anywhere online where SSO is used.

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact [https://about.library.ubc.ca/contact-us/ejournal-help/ Library Electronic Resources].

Library:Connect to Library Resources

2020-09-23T20:47:46Z

Madgett:

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [https://resources.library.ubc.ca/?limiter[]=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. '''Do not use UBC's VPN''' to access resources.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Accessing Electronic Resources off Campus (via Alibaba Global Accelerator) ===
For certain users in China who are experiencing issues connecting to UBC learning resources, including Library electronic resources, UBC IT has created the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator Alibaba Global Accelerator]. This is a targeted service and not meant for general users. The level of connectivity improvement may vary, as connection speed can also depend on other factors such as hardware, home internet connection, etc.)

Please read the [https://it.ubc.ca/services/email-voice-internet/myvpn/alibaba-global-accelerator-service-faqs Alibaba Global Accelerator FAQ page] for more information, including who is eligible to use it.

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact [https://about.library.ubc.ca/contact-us/ejournal-help/ Library Electronic Resources].

Library:EResources&Access Documentation EZproxy & eBook Access

2020-09-23T15:10:51Z

Madgett:

While "walk-ins", community borrowers and alumni can access most online resources from Library OPAC stations, there are some that '''must be authenticated via EZproxy''' -even on campus- and are therefore '''restricted to current students, staff and faculty.'''
 
Here is a list of '''''major''''' eBook providers that must be accessed via EZproxy and therefore have this restriction:

[to be updated] 
'''Note:''' While ebrary ebooks can be read by anyone on the OPACs, some functionality requires logging into EZproxy (for example, saving to a Bookshelf).

 
[[Library:EResources&Access Documentation EZproxy & Voyager Patron Groups|CLICK HERE]] for a list of Patron Groups that can get past EZproxy.

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]
[[Category:ER&A Documentation]]
[[Category:Use_The_Library]]
[[Category:Library_User_Guides]]

Library:Connect to Library Resources

2020-08-12T19:43:45Z

Madgett: /* Accessing Electronic Resources on Campus */

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [https://resources.library.ubc.ca/?limiter[]=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. Do '''not''' use myVPN.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact [https://about.library.ubc.ca/contact-us/ejournal-help/ Library Electronic Resources].

Library:Connect to Library Resources

2020-06-19T22:09:54Z

Madgett: /* Accessing Electronic Resources off Campus (via EZproxy) */

=== Using Electronic Resources ===
The UBC Library licenses resources for academic, non-commercial, research purposes. Most resources allow for the downloading, printing or saving of a copy of the material.

Use of automated software to extract items or portions of items is generally not permitted. Please read more information on [https://licenses.library.ubc.ca/ Licensing].

Quantities are generally restricted to what a person can ''reasonable'' read or download manually. For question/requests related to a greater volume of use, such as Text & Data Mining or systematic reviews, please contact '''lib-license@lists.ubc.ca'''

Excessive downloading or other "suspicious" activities will lead to Providers blocking access.

=== Accessing Electronic Resources on Campus ===

Current UBC students, faculty, staff and Alumni can access licensed electronic resources - including ebooks, ejournals, streaming videos, Indexes & Databases and other online resources - using Library computers or other UBC computers. Personal devices can connect via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure] on campus. Access to UBCSecure requires a valid [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl Campus-Wide Login] (CWL).

Walk-in users (Community Borrowers and members of the public) have access to almost all online resources via Library and UBC computers ''only''.

The Library also maintains a list of [http://resources.library.ubc.ca/?other=open unrestricted databases] available to anyone, anywhere.

'''Note''': At certain UBC affiliated clinics and other sites, UBCSecure was retired. Current UBC students, faculty, staff and Alumni can access licensed electronic resources via [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam] from select locations.

=== Accessing Electronic Resources off Campus (via EZproxy) ===
Current students, faculty and staff can get authenticated access to the Library's licensed electronic resources when off campus using an authorized CWL.

Current Faculty Authorized researchers, Affiliated College Faculty and Affiliated College Staff can also get access, but will need an authorized Barcode & PIN.

Alumni can get remote access via an authorized CWL to [https://guides.library.ubc.ca/alumniresources select resources] licensed for Alumni. Alumni can get access to additional resources directly through their [https://www.alumni.ubc.ca/app alumni app] or through a [https://www.alumni.ubc.ca/journals web-browser].

All off-campus Users must be authenticated via EZproxy. Do '''not''' use myVPN.

If you are starting from '''the UBC Library [http://www.library.ubc.ca/ homepage]''', there are two ways to get started with EZproxy:

1) On the Library Homepage, use the "'''LOGIN'''" drop-down menu on the right-hand side of the grey bar

2) From the Library Homepage, start searching. The first link-out to a licensed resource will automatically pause to request authentication via EZproxy.

For more information on using EZproxy, please see:
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy/ EZproxy Overview]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting]
* [https://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit]

=== Using the optional Library Access Browser Extension for enhanced Discovery & Access - Anywhere! ===
Anyone can download the free Library Access Browser Extension from Lean Library. With the Extension, you can start from anywhere on the internet. No need to begin at the Library Homepage.

The Extension automatically detects when you are on a website that contains content licensed by UBC Library. A pop-up window will appear with either a "GET ACCESS" button or directions on how to access the resource. Authorized Users will be routed via EZproxy for authentication.

For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

=== Need Help? ===
== Problems with CWL? ==
Contact the IT Service Centre Help Desk
email: [http://web.it.ubc.ca/forms/isf Help Desk Contact Form]
Hours and location: http://www.it.ubc.ca/contact/helpdesk.html

== Problems with Standard Library Login (Barcode/PIN)? ==
Invalid PIN’s can be reset:

* Online with [https://catalog-login.library.ubc.ca/forgot.php Forgot your Pin?]
* In person at one of our [http://hours.library.ubc.ca/ Library Branches]
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:4 UBC Vancouver] at 604.822.2406
* By phone: [http://directory.library.ubc.ca/people/index/SearchDivision.div_id:42 UBC Okanagan] at 250.807.9107

==Problems with Resource/EZproxy?==
Contact [https://about.library.ubc.ca/contact-us/ejournal-help/ Library Electronic Resources].

Sandbox:AccessBrowserExtension

2020-05-28T20:59:11Z

Madgett: Madgett moved page Sandbox:AccessBrowserExtension to Library:AccessBrowserExtension: It is a Library page

#REDIRECT [[Library:AccessBrowserExtension]]

Library:AccessBrowserExtension

2020-05-28T20:59:11Z

Madgett: Madgett moved page Sandbox:AccessBrowserExtension to Library:AccessBrowserExtension: It is a Library page

== '''Library Access Browser Extension''' ==
The Library Access Browser Extension is a helpful tool offering quick and easy access to UBC Library's online resources. It automatically detects when you are on a website that contains content licensed by UBC Library.

This browser extension, from Lean Library, is freely available for Chrome, Edge, Explorer, Firefox, Opera, and Safari on desktops and laptops. It is currently not available for mobile devices. Safari users may find some restrictive system requirements. The extension is not required to access Library resources.

If you are using an unsupported browser or a mobile device, try the Proxy Server Bookmarklet instead located [https://services.library.ubc.ca/electronic-access/connect/ezproxy-toolkit/ here].

=== '''Download, installation and helpful information''' ===
For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

We welcome your feedback on the Library Access Browser Extension. Please submit your comments via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].

Library:AccessBrowserExtension

2020-05-28T20:57:30Z

Madgett: /* Library Access Browser Extension */

Library:AccessBrowserExtension

2020-05-28T20:55:16Z

Madgett: Created page

== '''Library Access Browser Extension''' ==
The Library Access Browser Extension is a helpful tool offering quick and easy access to UBC Library's online resources. It automatically detects when you are on a website that contains content licensed by UBC Library.

This browser extension, from Lean Library, is freely available for Chrome, Edge, Explorer, Firefox, Opera, and Safari on desktops and laptops. It is currently not available for mobile devices. Safari users may find some restrictive system requirements. The extension is not required to access Library resources.
If you are using an unsupported browser or a mobile device, try the Proxy Server Bookmarklet instead located [https://services.library.ubc.ca/electronic-access/connect/ezproxy-toolkit/ here].

=== '''Download, installation and helpful information''' ===
For all information and an instructional video, please visit the [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension Guide].

We welcome your feedback on the Library Access Browser Extension. Please submit your comments via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Help Form].

Library:EZproxy/Tools/Other

2020-05-27T16:24:50Z

Madgett:

The Link Generator and Bookmarklet provide enhanced support and easier access to e-resources for off-campus users. Other tools may be available, but are not supported by UBC Library. They may also not be as comprehensive in scope and cover all of UBC Library's resources. Some of these options include:

==== Zotero ====
Those who use Zotero may be happy to learn that the popular citation management tool also provides some support for EZproxy to users of the Firefox extension. To configure Zotero to work with EZproxy, users must add the proxy address under the Proxies tab in Preferences (for more information, see the relevant [http://www.zotero.org/support/preferences/proxies Zotero documentation]).

[[File:Zotero.png|border]] 

Make sure to check off both the 'Enable proxy redirection' and 'Automatically recognize proxied resources' options. To add EZproxy access for UBC Library, click on the plus sign, check 'Multi-site' then enter the following into the scheme field: 

http://%h.ezproxy.library.ubc.ca/%p
 

Please note that only resources that the user has previously visited while proxied will be recognized by the Zotero proxy tool (resulting in automatic access or a redirection to UBC Library's EZproxy login page). This is because the tool learns from a user's activity - therefore, the more resources you visit while proxied, the more resources Zotero will save and remember for the future.

==== Mendeley ====
The Mendeley website also offers some support for EZproxy access for searches in its crowd-sourced research catalog. To configure EZproxy access in Mendeley for UBC Library, log into the site, click on the Papers tab, and then search for a paper or click on any of those listed as popular. On the paper's overview page, click the 'Find this paper at:' button and select 'Edit library access links.'

[[File:Mendeley.png|border]]

Choose 'Add library manually,' and then enter UBC Library for name and the following for base URL:

http://ezproxy.library.ubc.ca/login?url=http://gw2jh3xr2c.search.serialssolutions.com/
 

[[File:Mendeley2.png|border]] 

From now on, clicking on 'Find this paper at' will give you the option of searching in UBC Library and should connect you directly to our holdings. 

[[File:Mendeley3.png|border]]

==== Papers App ====
[http://www.papersapp.com/ Papers], a citation management application that can sync up your collection of references and PDFs across your desktop, laptop, and iPhone, iPad, or iPod touch, can also be configured so that electronic resources are automatically prepended with UBC Library's EZproxy prefix. Please note that Papers is not supported by UBC Library. 
To configure EZproxy for iPhones, iPads, or iPods, you must first manually add the following prefix to the Papers application under "Proxy Settings" in the Settings menu: 

http://ezproxy.library.ubc.ca/login?url=%@
 

Make sure to toggle the "Use EZProxy" option to "On."

For desktop or laptop usage, you need only to select the University of British Columbia as your Library Proxy from a drop-down list of universities—how you do this will depend on the OS (Windows or Mac) you are using. For Windows, the option is available under Access -> Options. For Mac, go to Preferences -> Access. Please see below for an example of how to add UBC Library to Papers for Mac:

In the application menu, navigate to Papers and select "Preferences..."

[[File:Preferences-Papers.png|border]]

Click on the "Access" tab. If you have not yet configured EZproxy, you should see the message "No proxy selected" in the "Use Library Proxy" field.

[[File:Access-Papers.png|border]]

Click on the drop-down menu and scroll through the options until you find "University of British Columbia."

[[File:Library-Papers.png|border]]

Select and close the menu. (We recommend leaving the Library website URL field empty)

==== EZproxy Redirect ====
EZproxy Redirect is a browser extension (similar to LibX) but available only to Chrome users. To install, [https://chrome.google.com/webstore/detail/ezproxy-redirect/gfhnhcbpnnnlefhobdnmhenofhfnnfhi click here]. Please note that EZproxy Redirect requires that you add UBC as your school (the default for the extension is set to serve Drexel University Libraries). To do this, right-click the extension icon and select "Options." Under "Select School," choose the University of British Columbia and hit Save. 

==== EZproxy Greasemonkey Script ====
Based on the UCalgary EZproxy Redirector created by David Aikema, this script first requires an [http://www.greasespot.net/ installation of the Greasemonkey extension for Firefox]. After clicking on this [http://pages.cpsc.ucalgary.ca/~aikema/firefox/ucalgary_ezproxy.user.js UCalgary EZproxy Redirector link] (also found [http://pages.cpsc.ucalgary.ca/~aikema/firefox/ here] in #2) and agreeing to install the script, you must then also edit and update the script to add in UBC Library's EZproxy prefix. To do this, click on "Tools" in Firefox, select Greasemonkey and then "Manage User Scripts." In Preferences, click on "Edit this User Script" and replace all references to "ezproxy.lib.ucalgary.ca" with "ezproxy.library.ubc.ca"

Library:Connect to Library Resources

2020-05-27T16:10:10Z

Madgett: /* Problems with CWL? */

Library:EResources&Access Documentation Public Desk Triage

2019-10-03T16:50:18Z

Madgett: /* Questions to Ask: */

== Public Desk Triage: Suggested General Guidelines ==
These are suggested general guidelines for staff on "front-line" public service desks who are contacted (either in person or over the phone) by patrons with eResource /online resource problems. Consult supervisors for specific guidelines. 

We try to post known major problems to our [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ ER&A Blog].

'''Remember''': You are not expected to ''solve'' all access problems, just assist the patron through the process. 

=== Questions to Ask: ===
*If patron is on the phone:
**Are you on campus? '''<=''' All off-campus access for licensed online resources is via [https://services.library.ubc.ca/electronic-access/connect/ EZproxy]

*If in person:
**How are you trying to connect to the resource? Library / OPAC computer? Personal laptop? Some other mobile device? '''<=''' for laptops and mobile devices using WiFi, patrons need to connect to [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCsecure] '''NOT''' [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcvisitor-wireless-network UBCvisitor]. If the Patron is at a Hospital site, the wireless network is usually [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam]

*Everyone:
**Are you currently a Student, Staff or Faculty member here at UBC? '''<=''' Community Borrowers cannot get past EZproxy. Alumni can only get past EZproxy for select resources licensed for Alumni. A very few number of resources require EZproxy authentication always, on & off campus. "Affiliated Students" are able to get past EZproxy using their CWL. Faculty Authorized users, Affiliated Faculty & Staff must use Barcode & PIN. See [[Library:EResources&Access Documentation EZproxy & Voyager Patron Groups|Voyager User Groups and EZproxy info here]] 

=== First Actions: ===
Step #1 - Try to recreate the problem:
*Attempt to access the resource on your public desk computer
*If you succeed, suggest that the Patron clear their browser's cache & cookies on the device they are using and try again
*If ''you'' run into the same problem as the Patron, try Step #2 

Step #2 - Review the citation:
*Does it look correct? Spelling mistakes?
*If it is an article - perhaps the date, volume, issue, issn or start page is wrong. '''Note''': Supplements or Special Issues are always a problem. Look for the ejournal itself and then work through the volumes/issues
*if an article or ejournal - does it fall within our coverage dates?
*If it is an ebook - perhaps the isbn is wrong
*If it is a book chapter - not all chapters are indexed. Try looking for the ebook itself
*Do we really have access to the "Full Text" or just "Index & Abstract" information? Particularly in Summon, look at the type of result (does the search result say full text or "Citation Online"?) 

=== Next Steps ===
*If the resource comes from several sources, try a different source for the patron's benefit '''BUT''' still report original problem using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form]
*If the problem can't be resolved, encourage the patron to email us using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form] which is called "Electronic Resources Questions & Comments" under "'''Contact Us'''" on the bottom of all Library pages -or- behind the "'''Access Problems?'''" icon on various pages, [http://resources.library.ubc.ca/?title=A like this one] or on Summon. Ask the Patron to include the relevant URLs as well as screenshots of ant error messages, if possible. Any URL containing "serialssolutions.com" is a permanent URL. All OPAC bib records have a permanent URL.
*Call us if there is urgency to the problem. 822-4192 between 9:00a.m. and 4:30p.m. Monday to Friday (really, go ahead and call us)
 
 
You may also want to read over the [[Library:EZproxy|EZproxy Wiki]], information on EZproxy for patrons

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]
[[Category:ER&A Documentation]]

Library:EZproxy/Tools/Bookmarklet

2019-07-25T15:14:23Z

Madgett: /* How do I install the EZproxy Bookmarklet? */

{{Library:EZproxy/Tools/Bookmarklet/Intro}}

==== How do I install the EZproxy Bookmarklet? ====
{{Library:EZproxy/Tools/Bookmarklet/Install}}

==== How do I use the EZproxy Bookmarklet? ====
{{Library:EZproxy/Tools/Bookmarklet/Use}}

==== Known Problems====
{{Library:EZproxy/Tools/Bookmarklet/Problems}}

Library:EZproxy/Tools/Bookmarklet

2019-07-25T15:11:16Z

Madgett: /* How do I install the EZproxy Bookmarklet? */

{{Library:EZproxy/Tools/Bookmarklet/Intro}}

==== How do I install the EZproxy Bookmarklet? ====
{{Library:EZproxy/Tools/Bookmarklet/Install}}javascript:void(location.href="https://ezproxy.library.ubc.ca/login?url="+location.href)

==== How do I use the EZproxy Bookmarklet? ====
{{Library:EZproxy/Tools/Bookmarklet/Use}}

==== Known Problems====
{{Library:EZproxy/Tools/Bookmarklet/Problems}}

Library:EZproxy/Tips

2019-07-25T15:07:00Z

Madgett: /* Staying Connected */

==Staying Connected==
Once logged in, typically an EZproxy session should remain valid, but will time out after 2 hours of inactivity.

However, in order to stay in an EZproxy session, you must also:
* Conduct all your research within the same browser you used to log in to EZproxy. The session will, however, bridge across multiple tabs of the same browser:
* Navigate the web in a pathway, or chain, by following links or using your browser’s forward and back arrows as much as possible, instead of hyperlinking between sites. For example, if you use UBC Library’s Indexes & Databases page to click through to a database, you will be connected and ‘in’ an EZproxy session. You can search the database for materials and all of your results will be available to you, but if you then decide to click on a site you have bookmarked or type in a URL for a new site directly into your browser address bar, you will jump ‘out’ of the session. If you find this happening a lot to you or are interested in having additional support for connecting to resources, see the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].
 
When in doubt, check your URL address for the word ‘ezproxy.’ If it’s there, then you’re connected. 
[[File:Ezproxy-url2.png]] 

[[File:Ezproxy-url3.png]]
 
If you are connected but still not able to access a resource or are prompted to pay for it, please contact the Library's Electronic Resources department via the online [http://about.library.ubc.ca/contact-us/ejournal-help/ Problems, Questions and Comments] form.

==Setting Up Your Browser==
If you're having problems, it may be that you need to configure or reset your web browser settings.

===Enabling Cookies===
EZproxy uses cookies to store and send data that verifies you are in a connected session and an authorized user. Therefore, successful use of EZproxy requires that your browser has cookies enabled. For information on how to enable cookies, follow the instructions on UBC IT's [http://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/browser-help Browser Help] page.

===Clearing Your Cache===
Your browser may also be caching — temporarily storing and automatically retrieving — web content from past sessions, including failed sessions. If this is the case you'll need to delete this content from your browser's memory by clearing your cache and restarting your browser.

===Enabling JavaScript===
Some resources may also require that you have JavaScript enabled. UBC IT also provides instructions on [https://it.ubc.ca/services/accounts-passwords/campus-wide-login-cwl/browser-help#javascript How to Enable Javascript].

==Using Google Scholar==
When using Google Scholar It is best '''NOT''' to sign into EZproxy first.
If you have a Google/Gmail account, sign in.

===Setting Up Your Library Links===
On the Google Scholar homepage:
*Click on "Settings" and then "Library Links"
*Find and select "University of British Columbia - UBC eLink" and/or "University of British Columbia Library - UBC eLink" and "Save"

It is advisable to create an account so that your Library Links settings can be saved for future visits. Without an account, you will need to set your Library Links manually.

Once configured, Google Scholar will display a "UBC eLink" beside results that it recognizes as available at UBC Library. Click on the UBC eLink to connect to the resource (full-text online or print). Off-campus users will be prompted to authenticate via EZproxy.

[[File:UBC elink.png|border|759x600px]]

==Keeping Updated==
Sometimes databases experience temporary periods of downtime. If you're sure you've got EZproxy working but still can't connect to a resource, check the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ UBC Library eResources: Service Bulletins] blog first to make sure the resource itself isn't the problem.

The Library's [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access] unit is responsible for managing the e-resources lifecycle, including troubleshooting access problems and providing day-to-day support to users by responding to queries.

==Finding Help==
There are many services offered by the Library that can help you access the e-resources and digital collections you need. 
* UBC Library's [https://www.library.ubc.ca/help/ask-colorbox.html Ask Us] services, including AskAway (online virtual chat), email, phone and in person help.
* UBC Library [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians].
* UBC Library [http://hours.library.ubc.ca/ Branches].
* UBC Library's [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access] unit.

Library:Connect to Library Resources

2019-07-09T16:13:03Z

Madgett: /* Accessing Electronic Resources off Campus (via EZproxy) */

Library:EResources&Access Documentation IP Blocked

2019-06-27T21:59:38Z

Madgett:

When a report of a blocked IP or an excessive downloading incident has been received from a Provider, the following steps laid out in Confluence documentation.

 

Here is a chart of the workflow

[[File:Blocked IP.pdf|thumb|ER&A workflow for blocked IPs]]

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]

[[Category:ER&A Documentation]]

Library:EResources&Access Documentation Public Desk Triage

2019-06-27T21:58:04Z

Madgett: /* Next Steps */

== Public Desk Triage: Suggested General Guidelines ==
These are suggested general guidelines for staff on "front-line" public service desks who are contacted (either in person or over the phone) by patrons with eResource /online resource problems. Consult supervisors for specific guidelines. 

We try to post known major problems to our [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ ER&A Blog].

'''Remember''': You are not expected to ''solve'' all access problems, just assist the patron through the process. 

=== Questions to Ask: ===
*If patron is on the phone:
**Are you on campus? '''<=''' All off-campus access for licensed online resources is via [https://services.library.ubc.ca/electronic-access/connect/ EZproxy]

*If in person:
**How are you trying to connect to the resource? Library / OPAC computer? Personal laptop? Some other mobile device? '''<=''' for laptops and mobile devices using WiFi, patrons need to connect to [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCsecure] '''NOT''' [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcvisitor-wireless-network UBCvisitor]. If the Patron is at a Hospital site, the wireless network is usually [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam]

*Everyone:
**Are you currently a Student, Staff or Faculty member here at UBC? '''<=''' Community Borrowers cannot get past EZproxy. Alumni can only get past EZproxy for select resources licensed for Alumni. A very few number of resources require EZproxy authentication always, on & off campus. "Affiliated Students" are able to get past EZproxy their CWL. Faculty Authorized users, Affiliated Faculty 7 Staff must use Barcode & PIN. See [[Library:EResources&Access Documentation EZproxy & Voyager Patron Groups|Voyager User Groups and EZproxy info here]] 

=== First Actions: ===
Step #1 - Try to recreate the problem:
*Attempt to access the resource on your public desk computer
*If you succeed, suggest that the Patron clear their browser's cache & cookies on the device they are using and try again
*If ''you'' run into the same problem as the Patron, try Step #2 

Step #2 - Review the citation:
*Does it look correct? Spelling mistakes?
*If it is an article - perhaps the date, volume, issue, issn or start page is wrong. '''Note''': Supplements or Special Issues are always a problem. Look for the ejournal itself and then work through the volumes/issues
*if an article or ejournal - does it fall within our coverage dates?
*If it is an ebook - perhaps the isbn is wrong
*If it is a book chapter - not all chapters are indexed. Try looking for the ebook itself
*Do we really have access to the "Full Text" or just "Index & Abstract" information? Particularly in Summon, look at the type of result (does the search result say full text or "Citation Online"?) 

=== Next Steps ===
*If the resource comes from several sources, try a different source for the patron's benefit '''BUT''' still report original problem using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form]
*If the problem can't be resolved, encourage the patron to email us using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form] which is called "Electronic Resources Questions & Comments" under "'''Contact Us'''" on the bottom of all Library pages -or- behind the "'''Access Problems?'''" icon on various pages, [http://resources.library.ubc.ca/?title=A like this one] or on Summon. Ask the Patron to include the relevant URLs as well as screenshots of ant error messages, if possible. Any URL containing "serialssolutions.com" is a permanent URL. All OPAC bib records have a permanent URL.
*Call us if there is urgency to the problem. 822-4192 between 9:00a.m. and 4:30p.m. Monday to Friday (really, go ahead and call us)
 
 
You may also want to read over the [[Library:EZproxy|EZproxy Wiki]], information on EZproxy for patrons

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]
[[Category:ER&A Documentation]]

Library:EResources&Access Documentation EZproxy & Voyager Patron Groups

2019-06-27T21:56:41Z

Madgett:

The following Voyager "Patron Groups" are Allowed / Block via EZproxy:

Note: Almost all users must use CWL. Only a few groups still use '''UBCcard''' Barcode & PIN

{|border="1"
! Allowed Past EZproxy
! Blocked by EZproxy
|-
| Affiliated Student †
| Community Aboriginal
|-
|Affiliated Faculty/Staff *†
|Community BC Colleges
|-
|Alumni ~
|Community Continuing Ed
|-
| Faculty
| Community Corporations
|-
| Faculty Authorization *
| Community Donor
|-
| Faculty Emeriti
| Community GNW
|-
| Graduate
| Community Institution
|-
| Graduate Distance
| Community Pay
|-
| Graduate Special
| Community Rare Books
|-
| Hospital Faculty
| Community Senior
|-
| Hospital Resident
| Credit Bureau
|-
| Library Lending
| Hospital Staff
|-
| Library Lending Network
| Library Binding
|-
| Library Processing
| Okanagan Community Free
|-
| Okanagan Faculty
| Okanagan Community Pay
|-
| Okanagan Faculty Auth
| Special Privileges
|-
| Okanagan Faculty Emeriti
| Study Carrell
|-
| Okanagan Staff
| Undergraduate CE
|-
| Staff
|Community Free
|-
| Undergraduate
|
|-
| Undergraduate Distance
|
|-
| Undergraduate Special
|
|}

** Use Barcode & PIN
 
† Affiliated mean those at the [http://senate.ubc.ca/sites/senate.ubc.ca/files/downloads/va_policy_theological_colleges_affiliations.pdf Theological Schools]
 
~ Only select resources are licensed for Alumni. Can only get past EZproxy for those 

[[Library:EZproxy|EZproxy Wiki]] -information on EZproxy for patrons

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]
[[Category:ER&A Documentation]]

Library:EResources&Access Documentation Public Desk Triage

2019-06-27T21:47:02Z

Madgett: /* Questions to Ask: */

== Public Desk Triage: Suggested General Guidelines ==
These are suggested general guidelines for staff on "front-line" public service desks who are contacted (either in person or over the phone) by patrons with eResource /online resource problems. Consult supervisors for specific guidelines. 

We try to post known major problems to our [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ ER&A Blog].

'''Remember''': You are not expected to ''solve'' all access problems, just assist the patron through the process. 

=== Questions to Ask: ===
*If patron is on the phone:
**Are you on campus? '''<=''' All off-campus access for licensed online resources is via [https://services.library.ubc.ca/electronic-access/connect/ EZproxy]

*If in person:
**How are you trying to connect to the resource? Library / OPAC computer? Personal laptop? Some other mobile device? '''<=''' for laptops and mobile devices using WiFi, patrons need to connect to [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCsecure] '''NOT''' [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcvisitor-wireless-network UBCvisitor]. If the Patron is at a Hospital site, the wireless network is usually [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam]

*Everyone:
**Are you currently a Student, Staff or Faculty member here at UBC? '''<=''' Community Borrowers cannot get past EZproxy. Alumni can only get past EZproxy for select resources licensed for Alumni. A very few number of resources require EZproxy authentication always, on & off campus. "Affiliated Students" are able to get past EZproxy their CWL. Faculty Authorized users, Affiliated Faculty 7 Staff must use Barcode & PIN. See [[Library:EResources&Access Documentation EZproxy & Voyager Patron Groups|Voyager User Groups and EZproxy info here]] 

=== First Actions: ===
Step #1 - Try to recreate the problem:
*Attempt to access the resource on your public desk computer
*If you succeed, suggest that the Patron clear their browser's cache & cookies on the device they are using and try again
*If ''you'' run into the same problem as the Patron, try Step #2 

Step #2 - Review the citation:
*Does it look correct? Spelling mistakes?
*If it is an article - perhaps the date, volume, issue, issn or start page is wrong. '''Note''': Supplements or Special Issues are always a problem. Look for the ejournal itself and then work through the volumes/issues
*if an article or ejournal - does it fall within our coverage dates?
*If it is an ebook - perhaps the isbn is wrong
*If it is a book chapter - not all chapters are indexed. Try looking for the ebook itself
*Do we really have access to the "Full Text" or just "Index & Abstract" information? Particularly in Summon, look at the type of result (does the search result say full text or "Citation Online"?) 

=== Next Steps ===
*If the resource comes from several sources, try a different source for the patron's benefit '''BUT''' still report original problem using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form]
*If the problem can't be resolved, encourage the patron to email us using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form] which is called "Electronic Resources Questions & Comments" under "'''Contact Us'''" on the bottom of all Library pages -or- behind the "'''Access Problems?'''" icon on various pages, [http://resources.library.ubc.ca/?title=A like this one] or on Summon. Ask the Patron to include the relevant URLs as well as screenshots of ant error messages, if possible. Any URL containing "serialssolutions.com" is a permanent URL. All OPAC bib records have a permanent URL.
*Call us if there is urgency to the problem. 822-4192 between 9:00a.m. and 5:00p.m. Monday to Friday (really, go ahead and call us)
 
 
You may also want to read over the [[Library:EZproxy|EZproxy Wiki]], information on EZproxy for patrons

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]
[[Category:ER&A Documentation]]

Library:EResources&Access Documentation Public Desk Triage

2019-06-27T21:43:00Z

Madgett:

== Public Desk Triage: Suggested General Guidelines ==
These are suggested general guidelines for staff on "front-line" public service desks who are contacted (either in person or over the phone) by patrons with eResource /online resource problems. Consult supervisors for specific guidelines. 

We try to post known major problems to our [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ ER&A Blog].

'''Remember''': You are not expected to ''solve'' all access problems, just assist the patron through the process. 

=== Questions to Ask: ===
*If patron is on the phone:
**Are you on campus? '''<=''' All off-campus access for licensed online resources is via [https://services.library.ubc.ca/electronic-access/connect/ EZproxy]

*If in person:
**How are you trying to connect to the resource? Library / OPAC computer? Personal laptop? Some other mobile device? '''<=''' for laptops and mobile devices using WiFi, patrons need to connect to [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCsecure] '''NOT''' [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcvisitor-wireless-network UBCvisitor]. If the Patron is at a Hospital site, the wireless network is usually [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/eduroam-wireless-network eduroam]

*Everyone:
**Are you currently a Student, Staff or Faculty member here at UBC? '''<=''' Community Borrowers & Alumni cannot get past EZproxy either on or off campus (and some resources require EZproxy authentication always). "Affiliated Students" are able to get past EZproxy with their Barcode & PIN but ''NOT'' their CWL. See [[Library:EResources&Access Documentation EZproxy & Voyager Patron Groups|Voyager User Groups and EZproxy info here]] 

=== First Actions: ===
Step #1 - Try to recreate the problem:
*Attempt to access the resource on your public desk computer
*If you succeed, suggest that the Patron clear their browser's cache & cookies on the device they are using and try again
*If ''you'' run into the same problem as the Patron, try Step #2 

Step #2 - Review the citation:
*Does it look correct? Spelling mistakes?
*If it is an article - perhaps the date, volume, issue, issn or start page is wrong. '''Note''': Supplements or Special Issues are always a problem. Look for the ejournal itself and then work through the volumes/issues
*if an article or ejournal - does it fall within our coverage dates?
*If it is an ebook - perhaps the isbn is wrong
*If it is a book chapter - not all chapters are indexed. Try looking for the ebook itself
*Do we really have access to the "Full Text" or just "Index & Abstract" information? Particularly in Summon, look at the type of result (does the search result say full text or "Citation Online"?) 

=== Next Steps ===
*If the resource comes from several sources, try a different source for the patron's benefit '''BUT''' still report original problem using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form]
*If the problem can't be resolved, encourage the patron to email us using the [https://about.library.ubc.ca/contact-us/ejournal-help/ EResources & Access Help Form] which is called "Electronic Resources Questions & Comments" under "'''Contact Us'''" on the bottom of all Library pages -or- behind the "'''Access Problems?'''" icon on various pages, [http://resources.library.ubc.ca/?title=A like this one] or on Summon. Ask the Patron to include the relevant URLs as well as screenshots of ant error messages, if possible. Any URL containing "serialssolutions.com" is a permanent URL. All OPAC bib records have a permanent URL.
*Call us if there is urgency to the problem. 822-4192 between 9:00a.m. and 5:00p.m. Monday to Friday (really, go ahead and call us)
 
 
You may also want to read over the [[Library:EZproxy|EZproxy Wiki]], information on EZproxy for patrons

Go back to [[Library:EResources&Access Documentation|ER&A Documentation Home]]
[[Category:ER&A Documentation]]

Library:EZproxy/About

2019-06-18T22:09:11Z

Madgett: /* Resource Access */

==What is EZproxy?==
EZproxy is a web proxy server which acts as an authentication system, verify that users are current UBC authorized users. Many of the journals, ebooks, streaming videos and other online resources to which the Library has licensed access, require this verification for off-campus access because of [http://licenses.library.ubc.ca/ license agreements] between the library and its vendors. Once signed in to the EZproxy server, EZproxy dynamically rewrites URLs of electronic resources and uses its own IP address, producing the same effect as if the off-campus user was on the UBCSecure network or at a Library computer terminal.

===Who can use EZproxy?===
Current UBC students, faculty, and staff members are able to log into EZproxy using their authorized CWL.

Alumni with Alumni Cards (A-Cards) can also use their authorized CWL to access [https://guides.library.ubc.ca/alumniresources select resources].

Affiliates College faculty & staff and [https://services.library.ubc.ca/borrowing-services/library-cards/faculty/ Faculty Authorized users] can log in using their authorized UBC/Library card Barcode & PIN.

If you are having trouble logging in, please contact the UBC Library Help Desk at [Mailto:library.systems@ubc.ca?subject=EZProxy |library.systems@ubc.ca]] .

===Is EZproxy the only way to access UBC Library resources?===
Generally, you do not need to use EZproxy if you are connected to the [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure wireless network], ('''not''' ubcvisitor), or are using a computer located within the UBC network, such as a Library workstation. However, a few resources always require EZproxy.

Some faculty members, staff and graduate students may not need to connect via EZproxy if they have set up a remote desktop on a home computer; simply open the browser on a campus computer to connect as if on campus. Note: Remote desktop software is managed and supported by departmental IT units, not the Library.

EZproxy connectivity is also not necessary for library resources free of subscription-based licensing agreements such as those in [https://circle.ubc.ca/ cIRcle] (UBC's digital repository), UBC Library’s [https://open.library.ubc.ca Open Collections], [https://resources.library.ubc.ca/808/ DOAJ Directory of Open Access Journals], or [https://resources.library.ubc.ca/unrestricted Open Access Indexes & Databases].

===Can myVPN be used to connect to UBC Library resources?===
UBC's [https://it.ubc.ca/services/email-voice-internet/myvpn myVPN] service does '''not''' provide direct access to UBC Library’s electronic resources. The combining of MyVPN and EZproxy can cause access problems. Only use EZproxy.

==How do I connect to EZproxy?==

To connect to EZproxy, simply go to the Library homepage at [http://www.library.ubc.ca/ www.library.ubc.ca] 

Click on ‘Login’ on the right side of the top navigation menu. '''Note''': 'Login' is included in the Library's website navigation menu and is available from all other pages on the Library website. 

Select ‘EZproxy Login’ from the drop-down as shown below. '''Note''': Logging in to your My Library Account is not the same as logging into EZproxy. 

[[File:Homepage-login.png|border|759x600px|link=]] 

Or, search for a resource via one of our discovery gateways such as [https://ubc.summon.serialssolutions.com/#!/ Summon]. When you click on a link to a resource, you will be presented with the EZproxy login page.

On the EZproxy Login page enter your '''CWL''' or (for Faculty Authorized researchers, Affiliated Colleges Faculty/Staff) your Library Barcode/PIN.

[[File:EZproxyLogin_May2019.png|frameless|774x774px]]
 
Alternatively, you can also bookmark the [https://login.ezproxy.library.ubc.ca/login EZproxy login page].
If you are off-campus, it is recommended that you log in to EZproxy '''''before''''' accessing the Library and its resources.

==Known Problems==

* If you can't connect to a resource via EZproxy, check first to make sure that the problem isn't on the side of the resource. UBC Library has an [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins] blog that provides the latest news on database and system periods of downtime.
* If you are having difficulty connecting to EZproxy from a business, corporate, or other secure network it may be due to firewall restrictions and you will need to consult the network admin or IT department in order to configure your firewall settings to allow you access.
* You may receive an error message when trying to access an electronic resource for which UBC Library does not provide access. You will only be able to access electronic resources which are licensed by UBC Library and have been added to the Library's EZproxy configuration file. If you receive an error message and are denied access to an academic resource that you think the Library may have a license for, please contact the Library's Collections Services Department via the [http://about.library.ubc.ca/contact-us/ejournal-help/ Electronic Resources: Problems, Questions and Comments] form.

==Getting Help==

===CWL and Standard Library Login (Barcode/PIN) ===
For issues related to your CWL account, contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk UBC's IT Service Centre Help Desk] by:
* Online via the: [http://web.it.ubc.ca/forms/isf/ Contact UBC Information Technology] form.
* Phoning UBC IT (Vancouver): 604-822-2008
* Phoning UBC IT (Okanagan): 250-807-9000
If you are having trouble with your Standard Library Login, invalid PINs can be reset:
* Online via the [https://catalog-login.library.ubc.ca/forgot.php Forgot Your Pin?] form.
* Phoning UBC Library (Vancouver): 604-822-2406
* Phoning UBC Library (Okanagan): 250.807.9107
''Note: New PINs may take up to 20 minutes to take effect.''
 
===Resource Access===

If you cannot access the resource for any other reason, please contact UBC Library's Collections Services unit using the [http://about.library.ubc.ca/contact-us/ejournal-help Library Electronic Resources: Problems, Questions, Comments] form, and consult the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins blog] for access news.

If there is an urgency to the problem, you can also reach Collections Services' [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access unit] by phone at 604-822-4192 between 8:30 a.m. and 4:30 p.m. Monday to Friday.

===Tips, Tools, & Troubleshooting===

For more on using EZproxy, check out the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting] page and the [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].

Library:EZproxy/About

2019-06-18T22:07:45Z

Madgett: /* How do I connect to EZproxy? */

==What is EZproxy?==
EZproxy is a web proxy server which acts as an authentication system, verify that users are current UBC authorized users. Many of the journals, ebooks, streaming videos and other online resources to which the Library has licensed access, require this verification for off-campus access because of [http://licenses.library.ubc.ca/ license agreements] between the library and its vendors. Once signed in to the EZproxy server, EZproxy dynamically rewrites URLs of electronic resources and uses its own IP address, producing the same effect as if the off-campus user was on the UBCSecure network or at a Library computer terminal.

===Who can use EZproxy?===
Current UBC students, faculty, and staff members are able to log into EZproxy using their authorized CWL.

Alumni with Alumni Cards (A-Cards) can also use their authorized CWL to access [https://guides.library.ubc.ca/alumniresources select resources].

Affiliates College faculty & staff and [https://services.library.ubc.ca/borrowing-services/library-cards/faculty/ Faculty Authorized users] can log in using their authorized UBC/Library card Barcode & PIN.

If you are having trouble logging in, please contact the UBC Library Help Desk at [Mailto:library.systems@ubc.ca?subject=EZProxy |library.systems@ubc.ca]] .

===Is EZproxy the only way to access UBC Library resources?===
Generally, you do not need to use EZproxy if you are connected to the [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure wireless network], ('''not''' ubcvisitor), or are using a computer located within the UBC network, such as a Library workstation. However, a few resources always require EZproxy.

Some faculty members, staff and graduate students may not need to connect via EZproxy if they have set up a remote desktop on a home computer; simply open the browser on a campus computer to connect as if on campus. Note: Remote desktop software is managed and supported by departmental IT units, not the Library.

EZproxy connectivity is also not necessary for library resources free of subscription-based licensing agreements such as those in [https://circle.ubc.ca/ cIRcle] (UBC's digital repository), UBC Library’s [https://open.library.ubc.ca Open Collections], [https://resources.library.ubc.ca/808/ DOAJ Directory of Open Access Journals], or [https://resources.library.ubc.ca/unrestricted Open Access Indexes & Databases].

===Can myVPN be used to connect to UBC Library resources?===
UBC's [https://it.ubc.ca/services/email-voice-internet/myvpn myVPN] service does '''not''' provide direct access to UBC Library’s electronic resources. The combining of MyVPN and EZproxy can cause access problems. Only use EZproxy.

==How do I connect to EZproxy?==

To connect to EZproxy, simply go to the Library homepage at [http://www.library.ubc.ca/ www.library.ubc.ca] 

Click on ‘Login’ on the right side of the top navigation menu. '''Note''': 'Login' is included in the Library's website navigation menu and is available from all other pages on the Library website. 

Select ‘EZproxy Login’ from the drop-down as shown below. '''Note''': Logging in to your My Library Account is not the same as logging into EZproxy. 

[[File:Homepage-login.png|border|759x600px|link=]] 

Or, search for a resource via one of our discovery gateways such as [https://ubc.summon.serialssolutions.com/#!/ Summon]. When you click on a link to a resource, you will be presented with the EZproxy login page.

On the EZproxy Login page enter your '''CWL''' or (for Faculty Authorized researchers, Affiliated Colleges Faculty/Staff) your Library Barcode/PIN.

[[File:EZproxyLogin_May2019.png|frameless|774x774px]]
 
Alternatively, you can also bookmark the [https://login.ezproxy.library.ubc.ca/login EZproxy login page].
If you are off-campus, it is recommended that you log in to EZproxy '''''before''''' accessing the Library and its resources.

==Known Problems==

* If you can't connect to a resource via EZproxy, check first to make sure that the problem isn't on the side of the resource. UBC Library has an [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins] blog that provides the latest news on database and system periods of downtime.
* If you are having difficulty connecting to EZproxy from a business, corporate, or other secure network it may be due to firewall restrictions and you will need to consult the network admin or IT department in order to configure your firewall settings to allow you access.
* You may receive an error message when trying to access an electronic resource for which UBC Library does not provide access. You will only be able to access electronic resources which are licensed by UBC Library and have been added to the Library's EZproxy configuration file. If you receive an error message and are denied access to an academic resource that you think the Library may have a license for, please contact the Library's Collections Services Department via the [http://about.library.ubc.ca/contact-us/ejournal-help/ Electronic Resources: Problems, Questions and Comments] form.

==Getting Help==

===CWL and Standard Library Login (Barcode/PIN) ===
For issues related to your CWL account, contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk UBC's IT Service Centre Help Desk] by:
* Online via the: [http://web.it.ubc.ca/forms/isf/ Contact UBC Information Technology] form.
* Phoning UBC IT (Vancouver): 604-822-2008
* Phoning UBC IT (Okanagan): 250-807-9000
If you are having trouble with your Standard Library Login, invalid PINs can be reset:
* Online via the [https://catalog-login.library.ubc.ca/forgot.php Forgot Your Pin?] form.
* Phoning UBC Library (Vancouver): 604-822-2406
* Phoning UBC Library (Okanagan): 250.807.9107
''Note: New PINs may take up to 20 minutes to take effect.''
 
===Resource Access===

If you cannot access the resource for any other reason, please contact UBC Library's Collections Services unit using the [http://about.library.ubc.ca/contact-us/ejournal-help Library Electronic Resources: Problems, Questions, Comments] form, and consult the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins blog] for access news.

If there is an urgency to the problem, you can also reach Collections Services' [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access unit] by phone at 604-822-4192 between 9:00 a.m. and 5:00 p.m. Monday to Friday.

===Tips, Tools, & Troubleshooting===

For more on using EZproxy, check out the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting] page and the [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].

Library:EZproxy/About

2019-05-15T23:28:23Z

Madgett: /* How do I connect to EZproxy? */

==What is EZproxy?==
EZproxy is a web proxy server which acts as an authentication system, verify that users are current UBC authorized users. Many of the journals, ebooks, streaming videos and other online resources to which the Library has licensed access, require this verification for off-campus access because of [http://licenses.library.ubc.ca/ license agreements] between the library and its vendors. Once signed in to the EZproxy server, EZproxy dynamically rewrites URLs of electronic resources and uses its own IP address, producing the same effect as if the off-campus user was on the UBCSecure network or at a Library computer terminal.

===Who can use EZproxy?===
Current UBC students, faculty, and staff members are able to log into EZproxy using their authorized CWL.

Alumni with Alumni Cards (A-Cards) can also use their authorized CWL to access [https://guides.library.ubc.ca/alumniresources select resources].

Affiliates College faculty & staff and [https://services.library.ubc.ca/borrowing-services/library-cards/faculty/ Faculty Authorized users] can log in using their authorized UBC/Library card Barcode & PIN.

If you are having trouble logging in, please contact the UBC Library Help Desk at 604-822-6275 or [[Mailto:library.systems@ubc.ca?subject=EZProxy login|library.systems@ubc.ca]] .

===Is EZproxy the only way to access UBC Library resources?===
Generally, you do not need to use EZproxy if you are connected to the [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure wireless network], ('''not''' ubcvisitor), or are using a computer located within the UBC network, such as a Library workstation. However, a few resources always require EZproxy.

Some faculty members, staff and graduate students may not need to connect via EZproxy if they have set up a remote desktop on a home computer; simply open the browser on a campus computer to connect as if on campus. Note: Remote desktop software is managed and supported by departmental IT units, not the Library.

EZproxy connectivity is also not necessary for library resources free of subscription-based licensing agreements such as those in [https://circle.ubc.ca/ cIRcle] (UBC's digital repository), UBC Library’s [https://open.library.ubc.ca Open Collections], [https://resources.library.ubc.ca/808/ DOAJ Directory of Open Access Journals], or [https://resources.library.ubc.ca/unrestricted Open Access Indexes & Databases].

===Can myVPN be used to connect to UBC Library resources?===
UBC's [https://it.ubc.ca/services/email-voice-internet/myvpn myVPN] service does '''not''' provide direct access to UBC Library’s electronic resources. The combining of MyVPN and EZproxy can cause access problems. Only use EZproxy.

==How do I connect to EZproxy?==

To connect to EZproxy, simply go to the Library homepage at [http://www.library.ubc.ca/ www.library.ubc.ca] 

Click on ‘Login’ on the right side of the top navigation menu. '''Note''': 'Login' is included in the Library's website navigation menu and is available from all other pages on the Library website. 

Select ‘EZproxy Login’ from the drop-down as shown below. 

[[File:Homepage-login.png|border|759x600px|link=]] 

Or, search for a resource via one of our discovery gateways such as [https://ubc.summon.serialssolutions.com/#!/ Summon]. When you click on a link to a resource, you will be presented with the EZproxy login page.

On the EZproxy Login page enter your CWL or (for Faculty Authorized researchers, Affiliated Colleges Faculty/Staff) your Library Barcode/PIN.

[[File:EZproxyLogin_May2019.png|frameless|774x774px]]
 
Alternatively, you can also bookmark the [https://login.ezproxy.library.ubc.ca/login EZproxy login page].
If you are off-campus, it is recommended that you log in to EZproxy '''''before''''' accessing the Library and its resources.

==Known Problems==

* If you can't connect to a resource via EZproxy, check first to make sure that the problem isn't on the side of the resource. UBC Library has an [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins] blog that provides the latest news on database and system periods of downtime.
* If you are having difficulty connecting to EZproxy from a business, corporate, or other secure network it may be due to firewall restrictions and you will need to consult the network admin or IT department in order to configure your firewall settings to allow you access.
* You may receive an error message when trying to access an electronic resource for which UBC Library does not provide access. You will only be able to access electronic resources which are licensed by UBC Library and have been added to the Library's EZproxy configuration file. If you receive an error message and are denied access to an academic resource that you think the Library may have a license for, please contact the Library's Collections Services Department via the [http://about.library.ubc.ca/contact-us/ejournal-help/ Electronic Resources: Problems, Questions and Comments] form.

==Getting Help==

===CWL and Standard Library Login (Barcode/PIN) ===
For issues related to your CWL account, contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk UBC's IT Service Centre Help Desk] by:
* Online via the: [http://web.it.ubc.ca/forms/isf/ Contact UBC Information Technology] form.
* Phoning UBC IT (Vancouver): 604-822-2008
* Phoning UBC IT (Okanagan): 250-807-9000
If you are having trouble with your Standard Library Login, invalid PINs can be reset:
* Online via the [https://catalog-login.library.ubc.ca/forgot.php Forgot Your Pin?] form.
* Phoning UBC Library (Vancouver): 604-822-2406
* Phoning UBC Library (Okanagan): 250.807.9107
''Note: New PINs may take up to 20 minutes to take effect.''
 
===Resource Access===

If you cannot access the resource for any other reason, please contact UBC Library's Collections Services unit using the [http://about.library.ubc.ca/contact-us/ejournal-help Library Electronic Resources: Problems, Questions, Comments] form, and consult the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins blog] for access news.

If there is an urgency to the problem, you can also reach Collections Services' [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access unit] by phone at 604-822-4192 between 9:00 a.m. and 5:00 p.m. Monday to Friday.

===Tips, Tools, & Troubleshooting===

For more on using EZproxy, check out the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting] page and the [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].

Library:EZproxy/About

2019-05-15T23:26:50Z

Madgett: /* How do I connect to EZproxy? */

==What is EZproxy?==
EZproxy is a web proxy server which acts as an authentication system, verify that users are current UBC authorized users. Many of the journals, ebooks, streaming videos and other online resources to which the Library has licensed access, require this verification for off-campus access because of [http://licenses.library.ubc.ca/ license agreements] between the library and its vendors. Once signed in to the EZproxy server, EZproxy dynamically rewrites URLs of electronic resources and uses its own IP address, producing the same effect as if the off-campus user was on the UBCSecure network or at a Library computer terminal.

===Who can use EZproxy?===
Current UBC students, faculty, and staff members are able to log into EZproxy using their authorized CWL.

Alumni with Alumni Cards (A-Cards) can also use their authorized CWL to access [https://guides.library.ubc.ca/alumniresources select resources].

Affiliates College faculty & staff and [https://services.library.ubc.ca/borrowing-services/library-cards/faculty/ Faculty Authorized users] can log in using their authorized UBC/Library card Barcode & PIN.

If you are having trouble logging in, please contact the UBC Library Help Desk at 604-822-6275 or [[Mailto:library.systems@ubc.ca?subject=EZProxy login|library.systems@ubc.ca]] .

===Is EZproxy the only way to access UBC Library resources?===
Generally, you do not need to use EZproxy if you are connected to the [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure wireless network], ('''not''' ubcvisitor), or are using a computer located within the UBC network, such as a Library workstation. However, a few resources always require EZproxy.

Some faculty members, staff and graduate students may not need to connect via EZproxy if they have set up a remote desktop on a home computer; simply open the browser on a campus computer to connect as if on campus. Note: Remote desktop software is managed and supported by departmental IT units, not the Library.

EZproxy connectivity is also not necessary for library resources free of subscription-based licensing agreements such as those in [https://circle.ubc.ca/ cIRcle] (UBC's digital repository), UBC Library’s [https://open.library.ubc.ca Open Collections], [https://resources.library.ubc.ca/808/ DOAJ Directory of Open Access Journals], or [https://resources.library.ubc.ca/unrestricted Open Access Indexes & Databases].

===Can myVPN be used to connect to UBC Library resources?===
UBC's [https://it.ubc.ca/services/email-voice-internet/myvpn myVPN] service does '''not''' provide direct access to UBC Library’s electronic resources. The combining of MyVPN and EZproxy can cause access problems. Only use EZproxy.

==How do I connect to EZproxy?==

To connect to EZproxy, simply go to the Library homepage at [http://www.library.ubc.ca/ www.library.ubc.ca] 

Click on ‘Login’ on the right side of the top navigation menu. '''Note''': 'Login' is included in the Library's website navigation menu and is available from all other pages on the Library website. 

Select ‘EZproxy Login’ from the drop-down as shown below. 

[[File:Homepage-login.png|border|759x600px|link=]] 

Or, search for a resource via one of our discovery gateways such as [https://ubc.summon.serialssolutions.com/#!/ Summon]. When you click on a link to a resource, you will be presented with the EZproxy login page. 


On the EZproxy Login page enter your CWL or (for Faculty Authorized researchers, Affiliated Colleges Faculty/Staff) your Library Barcode/PIN.[[File:EZproxyLogin_May2019.png|frameless|774x774px]]
 
Alternatively, you can also bookmark the [https://login.ezproxy.library.ubc.ca/login EZproxy login page].
If you are off-campus, it is recommended that you log in to EZproxy '''''before''''' accessing the Library and its resources.

==Known Problems==

* If you can't connect to a resource via EZproxy, check first to make sure that the problem isn't on the side of the resource. UBC Library has an [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins] blog that provides the latest news on database and system periods of downtime.
* If you are having difficulty connecting to EZproxy from a business, corporate, or other secure network it may be due to firewall restrictions and you will need to consult the network admin or IT department in order to configure your firewall settings to allow you access.
* You may receive an error message when trying to access an electronic resource for which UBC Library does not provide access. You will only be able to access electronic resources which are licensed by UBC Library and have been added to the Library's EZproxy configuration file. If you receive an error message and are denied access to an academic resource that you think the Library may have a license for, please contact the Library's Collections Services Department via the [http://about.library.ubc.ca/contact-us/ejournal-help/ Electronic Resources: Problems, Questions and Comments] form.

==Getting Help==

===CWL and Standard Library Login (Barcode/PIN) ===
For issues related to your CWL account, contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk UBC's IT Service Centre Help Desk] by:
* Online via the: [http://web.it.ubc.ca/forms/isf/ Contact UBC Information Technology] form.
* Phoning UBC IT (Vancouver): 604-822-2008
* Phoning UBC IT (Okanagan): 250-807-9000
If you are having trouble with your Standard Library Login, invalid PINs can be reset:
* Online via the [https://catalog-login.library.ubc.ca/forgot.php Forgot Your Pin?] form.
* Phoning UBC Library (Vancouver): 604-822-2406
* Phoning UBC Library (Okanagan): 250.807.9107
''Note: New PINs may take up to 20 minutes to take effect.''
 
===Resource Access===

If you cannot access the resource for any other reason, please contact UBC Library's Collections Services unit using the [http://about.library.ubc.ca/contact-us/ejournal-help Library Electronic Resources: Problems, Questions, Comments] form, and consult the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins blog] for access news.

If there is an urgency to the problem, you can also reach Collections Services' [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access unit] by phone at 604-822-4192 between 9:00 a.m. and 5:00 p.m. Monday to Friday.

===Tips, Tools, & Troubleshooting===

For more on using EZproxy, check out the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting] page and the [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].

Library:EZproxy/About

2019-05-15T23:17:04Z

Madgett: /* How do I connect to EZproxy? */

==What is EZproxy?==
EZproxy is a web proxy server which acts as an authentication system, verify that users are current UBC authorized users. Many of the journals, ebooks, streaming videos and other online resources to which the Library has licensed access, require this verification for off-campus access because of [http://licenses.library.ubc.ca/ license agreements] between the library and its vendors. Once signed in to the EZproxy server, EZproxy dynamically rewrites URLs of electronic resources and uses its own IP address, producing the same effect as if the off-campus user was on the UBCSecure network or at a Library computer terminal.

===Who can use EZproxy?===
Current UBC students, faculty, and staff members are able to log into EZproxy using their authorized CWL.

Alumni with Alumni Cards (A-Cards) can also use their authorized CWL to access [https://guides.library.ubc.ca/alumniresources select resources].

Affiliates College faculty & staff and [https://services.library.ubc.ca/borrowing-services/library-cards/faculty/ Faculty Authorized users] can log in using their authorized UBC/Library card Barcode & PIN.

If you are having trouble logging in, please contact the UBC Library Help Desk at 604-822-6275 or [[Mailto:library.systems@ubc.ca?subject=EZProxy login|library.systems@ubc.ca]] .

===Is EZproxy the only way to access UBC Library resources?===
Generally, you do not need to use EZproxy if you are connected to the [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure wireless network], ('''not''' ubcvisitor), or are using a computer located within the UBC network, such as a Library workstation. However, a few resources always require EZproxy.

Some faculty members, staff and graduate students may not need to connect via EZproxy if they have set up a remote desktop on a home computer; simply open the browser on a campus computer to connect as if on campus. Note: Remote desktop software is managed and supported by departmental IT units, not the Library.

EZproxy connectivity is also not necessary for library resources free of subscription-based licensing agreements such as those in [https://circle.ubc.ca/ cIRcle] (UBC's digital repository), UBC Library’s [https://open.library.ubc.ca Open Collections], [https://resources.library.ubc.ca/808/ DOAJ Directory of Open Access Journals], or [https://resources.library.ubc.ca/unrestricted Open Access Indexes & Databases].

===Can myVPN be used to connect to UBC Library resources?===
UBC's [https://it.ubc.ca/services/email-voice-internet/myvpn myVPN] service does '''not''' provide direct access to UBC Library’s electronic resources. The combining of MyVPN and EZproxy can cause access problems. Only use EZproxy.

==How do I connect to EZproxy?==

To connect to EZproxy, simply go to the Library homepage at [http://www.library.ubc.ca/ www.library.ubc.ca] 

Click on ‘Login’ on the right side of the top navigation menu. '''Note''': 'Login' is included in the Library's website navigation menu and is available from all other pages on the Library website. 

Select ‘EZproxy Login’ from the drop-down as shown below. 

[[File:Homepage-login.png|border|759x600px|link=]] 

Or, search for a resource via one of our discovery gateways such as [https://ubc.summon.serialssolutions.com/#!/ Summon]. When you click on a link to a resource, you will be presented with the EZproxy login page. 


On the EZproxy Login page enter your CWL or (for Faculty Authorized researchers, Affiliated Colleges Faculty/Staff) your Library Barcode/PIN.
[[File:EZproxyLogin_May2019.png|left|thumb|862x862px|EZproxy Login page, 15my2019]]

 
Alternatively, you can also bookmark the [https://login.ezproxy.library.ubc.ca/login EZproxy login page].
If you are off-campus, it is recommended that you log in to EZproxy '''''before''''' accessing the Library and its resources.

==Known Problems==

* If you can't connect to a resource via EZproxy, check first to make sure that the problem isn't on the side of the resource. UBC Library has an [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins] blog that provides the latest news on database and system periods of downtime.
* If you are having difficulty connecting to EZproxy from a business, corporate, or other secure network it may be due to firewall restrictions and you will need to consult the network admin or IT department in order to configure your firewall settings to allow you access.
* You may receive an error message when trying to access an electronic resource for which UBC Library does not provide access. You will only be able to access electronic resources which are licensed by UBC Library and have been added to the Library's EZproxy configuration file. If you receive an error message and are denied access to an academic resource that you think the Library may have a license for, please contact the Library's Collections Services Department via the [http://about.library.ubc.ca/contact-us/ejournal-help/ Electronic Resources: Problems, Questions and Comments] form.

==Getting Help==

===CWL and Standard Library Login (Barcode/PIN) ===
For issues related to your CWL account, contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk UBC's IT Service Centre Help Desk] by:
* Online via the: [http://web.it.ubc.ca/forms/isf/ Contact UBC Information Technology] form.
* Phoning UBC IT (Vancouver): 604-822-2008
* Phoning UBC IT (Okanagan): 250-807-9000
If you are having trouble with your Standard Library Login, invalid PINs can be reset:
* Online via the [https://catalog-login.library.ubc.ca/forgot.php Forgot Your Pin?] form.
* Phoning UBC Library (Vancouver): 604-822-2406
* Phoning UBC Library (Okanagan): 250.807.9107
''Note: New PINs may take up to 20 minutes to take effect.''
 
===Resource Access===

If you cannot access the resource for any other reason, please contact UBC Library's Collections Services unit using the [http://about.library.ubc.ca/contact-us/ejournal-help Library Electronic Resources: Problems, Questions, Comments] form, and consult the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins blog] for access news.

If there is an urgency to the problem, you can also reach Collections Services' [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access unit] by phone at 604-822-4192 between 9:00 a.m. and 5:00 p.m. Monday to Friday.

===Tips, Tools, & Troubleshooting===

For more on using EZproxy, check out the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting] page and the [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].

Library:EZproxy/About

2019-05-15T23:16:23Z

Madgett: /* How do I connect to EZproxy? */

==What is EZproxy?==
EZproxy is a web proxy server which acts as an authentication system, verify that users are current UBC authorized users. Many of the journals, ebooks, streaming videos and other online resources to which the Library has licensed access, require this verification for off-campus access because of [http://licenses.library.ubc.ca/ license agreements] between the library and its vendors. Once signed in to the EZproxy server, EZproxy dynamically rewrites URLs of electronic resources and uses its own IP address, producing the same effect as if the off-campus user was on the UBCSecure network or at a Library computer terminal.

===Who can use EZproxy?===
Current UBC students, faculty, and staff members are able to log into EZproxy using their authorized CWL.

Alumni with Alumni Cards (A-Cards) can also use their authorized CWL to access [https://guides.library.ubc.ca/alumniresources select resources].

Affiliates College faculty & staff and [https://services.library.ubc.ca/borrowing-services/library-cards/faculty/ Faculty Authorized users] can log in using their authorized UBC/Library card Barcode & PIN.

If you are having trouble logging in, please contact the UBC Library Help Desk at 604-822-6275 or [[Mailto:library.systems@ubc.ca?subject=EZProxy login|library.systems@ubc.ca]] .

===Is EZproxy the only way to access UBC Library resources?===
Generally, you do not need to use EZproxy if you are connected to the [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure wireless network], ('''not''' ubcvisitor), or are using a computer located within the UBC network, such as a Library workstation. However, a few resources always require EZproxy.

Some faculty members, staff and graduate students may not need to connect via EZproxy if they have set up a remote desktop on a home computer; simply open the browser on a campus computer to connect as if on campus. Note: Remote desktop software is managed and supported by departmental IT units, not the Library.

EZproxy connectivity is also not necessary for library resources free of subscription-based licensing agreements such as those in [https://circle.ubc.ca/ cIRcle] (UBC's digital repository), UBC Library’s [https://open.library.ubc.ca Open Collections], [https://resources.library.ubc.ca/808/ DOAJ Directory of Open Access Journals], or [https://resources.library.ubc.ca/unrestricted Open Access Indexes & Databases].

===Can myVPN be used to connect to UBC Library resources?===
UBC's [https://it.ubc.ca/services/email-voice-internet/myvpn myVPN] service does '''not''' provide direct access to UBC Library’s electronic resources. The combining of MyVPN and EZproxy can cause access problems. Only use EZproxy.

==How do I connect to EZproxy?==

To connect to EZproxy, simply go to the Library homepage at [http://www.library.ubc.ca/ www.library.ubc.ca] 

Click on ‘Login’ on the right side of the top navigation menu. '''Note''': 'Login' is included in the Library's website navigation menu and is available from all other pages on the Library website. 

Select ‘EZproxy Login’ from the drop-down as shown below. 

[[File:Homepage-login.png|border|759x600px|link=]] 

Or, search for a resource via one of our discovery gateways such as [https://ubc.summon.serialssolutions.com/#!/ Summon]. When you click on a link to a resource, you will be presented with the EZproxy login page. 


On the EZproxy Login page enter your CWL or (for Faculty Authorized researchers, Affiliated Colleges Faculty/Staff) your Library Barcode/PIN.
[[File:EZproxyLogin_May2019.png|left|thumb|862x862px|EZproxy Login page, 15my2019]]

 
Alternatively, you can also bookmark the [https://login.ezproxy.library.ubc.ca/login EZproxy login page].
If you are off-campus, it is recommended that you log in to EZproxy '''''before''''' accessing the Library and its resources.

==Known Problems==

* If you can't connect to a resource via EZproxy, check first to make sure that the problem isn't on the side of the resource. UBC Library has an [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins] blog that provides the latest news on database and system periods of downtime.
* If you are having difficulty connecting to EZproxy from a business, corporate, or other secure network it may be due to firewall restrictions and you will need to consult the network admin or IT department in order to configure your firewall settings to allow you access.
* You may receive an error message when trying to access an electronic resource for which UBC Library does not provide access. You will only be able to access electronic resources which are licensed by UBC Library and have been added to the Library's EZproxy configuration file. If you receive an error message and are denied access to an academic resource that you think the Library may have a license for, please contact the Library's Collections Services Department via the [http://about.library.ubc.ca/contact-us/ejournal-help/ Electronic Resources: Problems, Questions and Comments] form.

==Getting Help==

===CWL and Standard Library Login (Barcode/PIN) ===
For issues related to your CWL account, contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk UBC's IT Service Centre Help Desk] by:
* Online via the: [http://web.it.ubc.ca/forms/isf/ Contact UBC Information Technology] form.
* Phoning UBC IT (Vancouver): 604-822-2008
* Phoning UBC IT (Okanagan): 250-807-9000
If you are having trouble with your Standard Library Login, invalid PINs can be reset:
* Online via the [https://catalog-login.library.ubc.ca/forgot.php Forgot Your Pin?] form.
* Phoning UBC Library (Vancouver): 604-822-2406
* Phoning UBC Library (Okanagan): 250.807.9107
''Note: New PINs may take up to 20 minutes to take effect.''
 
===Resource Access===

If you cannot access the resource for any other reason, please contact UBC Library's Collections Services unit using the [http://about.library.ubc.ca/contact-us/ejournal-help Library Electronic Resources: Problems, Questions, Comments] form, and consult the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins blog] for access news.

If there is an urgency to the problem, you can also reach Collections Services' [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access unit] by phone at 604-822-4192 between 9:00 a.m. and 5:00 p.m. Monday to Friday.

===Tips, Tools, & Troubleshooting===

For more on using EZproxy, check out the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting] page and the [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].

File:EZproxyLogin May2019.png

2019-05-15T23:13:14Z

Madgett: User created page with UploadWizard

=={{int:filedesc}}==
{{Information
|description={{en|1=EZproxy Login page, 15my2019}}
|date=2019-05-15
|source={{own}}
|author=[[User:Madgett|Madgett]]
|permission=
|other versions=
}}

=={{int:license-header}}==
{{self|cc-by-sa-4.0}}

Library:EZproxy/About

2019-05-14T19:08:31Z

Madgett: /* What is EZproxy? */

==What is EZproxy?==
EZproxy is a web proxy server which acts as an authentication system, verify that users are current UBC authorized users. Many of the journals, ebooks, streaming videos and other online resources to which the Library has licensed access, require this verification for off-campus access because of [http://licenses.library.ubc.ca/ license agreements] between the library and its vendors. Once signed in to the EZproxy server, EZproxy dynamically rewrites URLs of electronic resources and uses its own IP address, producing the same effect as if the off-campus user was on the UBCSecure network or at a Library computer terminal.

===Who can use EZproxy?===
Current UBC students, faculty, and staff members are able to log into EZproxy using their authorized CWL.

Alumni with Alumni Cards (A-Cards) can also use their authorized CWL to access select resources.

Affiliates College faculty & staff and [https://services.library.ubc.ca/borrowing-services/library-cards/faculty/ Faculty Authorized users] can log in using their authorized UBC/Library card Barcode & PIN.

If you are having trouble logging in, please contact the UBC Library Help Desk at 604-822-6275 or [[Mailto:library.systems@ubc.ca?subject=EZProxy login|library.systems@ubc.ca]] .

===Is EZproxy the only way to access UBC Library resources?===
Generally, you do not need to use EZproxy if you are connected to the [https://it.ubc.ca/services/email-voice-internet/wireless-internet-access/ubcsecure-wireless-network UBCSecure wireless network], ('''not''' ubcvisitor), or are using a computer located within the UBC network, such as a Library workstation. However, a few resources always require EZproxy.

Some faculty members, staff and graduate students may not need to connect via EZproxy if they have set up a remote desktop on a home computer; simply open the browser on a campus computer to connect as if on campus. Note: Remote desktop software is managed and supported by departmental IT units, not the Library.

EZproxy connectivity is also not necessary for library resources free of subscription-based licensing agreements such as those in [https://circle.ubc.ca/ cIRcle] (UBC's digital repository), UBC Library’s [https://open.library.ubc.ca Open Collections], [https://resources.library.ubc.ca/808/ DOAJ Directory of Open Access Journals], or [https://resources.library.ubc.ca/unrestricted Open Access Indexes & Databases].

===Can myVPN be used to connect to UBC Library resources?===
UBC's [https://it.ubc.ca/services/email-voice-internet/myvpn myVPN] service does '''not''' provide direct access to UBC Library’s electronic resources. The combining of MyVPN and EZproxy can cause access problems. Only use EZproxy.

==How do I connect to EZproxy?==

To connect to EZproxy, simply go to the Library homepage at [http://www.library.ubc.ca/ www.library.ubc.ca] 

Click on ‘Login’ on the right side of the top navigation menu. Note: 'Login' is always included in the Library's website navigation menu and is available from all other pages on the Library website. 

Select ‘EZproxy Login’ from the drop-down as shown below. 

[[File:Homepage-login.png|border|759x600px|link=]] 
 
On the EZproxy Login page enter either your CWL or Library Barcode/PIN. 

[[File:Ezproxy-login.png|border|759x600px]] 
 
Alternatively, you can also bookmark the [https://login.ezproxy.library.ubc.ca/login EZproxy login page]. 

If you are off-campus, it is recommended that you log in to EZproxy '''''before''''' accessing the Library and its resources.

==Known Problems==

* If you can't connect to a resource via EZproxy, check first to make sure that the problem isn't on the side of the resource. UBC Library has an [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins] blog that provides the latest news on database and system periods of downtime.
* If you are having difficulty connecting to EZproxy from a business, corporate, or other secure network it may be due to firewall restrictions and you will need to consult the network admin or IT department in order to configure your firewall settings to allow you access.
* You may receive an error message when trying to access an electronic resource for which UBC Library does not provide access. You will only be able to access electronic resources which are licensed by UBC Library and have been added to the Library's EZproxy configuration file. If you receive an error message and are denied access to an academic resource that you think the Library may have a license for, please contact the Library's Technical Services Department via the [http://about.library.ubc.ca/contact-us/ejournal-help/ Electronic Resources: Problems, Questions and Comments] form.

==Getting Help==

===CWL and Standard Library Login (Barcode/PIN) ===
For issues related to your CWL account, contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk UBC's IT Service Centre Help Desk] by:
* Online via the: [http://web.it.ubc.ca/forms/isf/ Contact UBC Information Technology] form.
* Phoning UBC IT (Vancouver): 604-822-2008
* Phoning UBC IT (Okanagan): 250-807-9000
If you are having trouble with your Standard Library Login, invalid PINs can be reset:
* Online via the [https://catalog-login.library.ubc.ca/forgot.php Forgot Your Pin?] form.
* Phoning UBC Library (Vancouver): 604-822-2406
* Phoning UBC Library (Okanagan): 250.807.9107
''Note: New PINs may take up to 20 minutes to take effect.''
 
===Resource Access===

If you cannot access the resource for any other reason, please contact UBC Library's Collections Services unit using the [http://about.library.ubc.ca/contact-us/ejournal-help Library Electronic Resources: Problems, Questions, Comments] form, and consult the [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources: Service Bulletins blog] for access news.

If there is an urgency to the problem, you can also reach Collections Services' [https://techserv.library.ubc.ca/divisions/eresources/ eResources & Access unit] by phone at 604-822-4192 between 9:00 a.m. and 5:00 p.m. Monday to Friday.

===Tips, Tools, & Troubleshooting===

For more on using EZproxy, check out the Library's [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-tips-troubleshooting/ EZproxy Tips & Troubleshooting] page and the [http://services.library.ubc.ca/off-campus-access/connect-from-home/ezproxy-toolkit/ EZproxy Toolkit].

Library:Connect to Library Resources

2019-05-14T18:11:23Z

Madgett: /* Accessing Electronic Resources on Campus */

Library:Connect to Library Resources

2019-05-09T16:55:24Z

Madgett:

Library:Connect to Library Resources

2019-05-08T21:52:58Z

Madgett: /* Using Electronic Resources */

Library:EResources&Access Documentation

2018-10-18T22:02:41Z

Madgett:

UNDER CONSTRUCTION : Planting a seed to get ER&A documentation, policies, procedures and best practices out of our heads and into something more user-friendly.

What I am going to try here is a modification of [https://library3.hud.ac.uk/blogs/terms/ TERMS] for the UBC Library environment.

== Trial ==

[[Library:EResources&Access Documentation Trial Phase|Trial Phase]] - Workflows for Requesting, Setting Up and Taking Down Trials.
*[http://techserv.library.ubc.ca/divisions/eresources/eresources-forms/trial-request-form/ Trial Request Form]
*[http://techserv.library.ubc.ca/divisions/eresources/eresources-forms/evaluation-form-for-trial-coordinators-and-librarians/ Trial Evaluation Form]

== Review / Evaluate ==

== Acquire ==

== Implement ==

[[Library:EResources&Access Documentation Insert Permissions Button|Insert Permissions Button]] - Code for the "Permissions Button" to be inserted in newly "Subscribed" Databases in Knowledgeworks

[[Library:EResources&Access Documentation Library Branding|Library Branding]] - List of "brands" or logos for Vendors to use

== Support / Maintain ==

[[Library:EResources&Access Documentation IP Blocked|IP Blocked]] - When IP(s) have been blocked by a vendor or excessive downloading via IP(s) reported

[[Library:EResources&Access Documentation EZproxy & Voyager Patron Groups|EZproxy & Voyager Patron Groups]] - Which Patron Groups are '''blocked''' by or '''allowed''' past EZproxy

[[Library:EResources&Access Documentation Course Reserve Problems|Course Reserve Problems]] - How ER&A troubleshoots Course Reserve problems

=== Public Desk ===
[[Library:EResources&Access Documentation Public Desk Triage|Public Desk Triage]] - Suggested approach to helping patrons who contact a "front-line" public desk with an online resource problem

[[Library:EResources&Access Documentation EZproxy & eBook Access|EZproxy & eBook Access]] - Which '''ebook''' providers are only available to '''current Students, Staff & Faculty'''

[[Library:EResources&Access Documentation Replacement URLs (Vendor Records)|Replacement URLs (Vendor Records)]] - If a URL breaks in a vendor-supplied Catalogue record

== Review / Usage Stats ==

== Renew ==

== Cancel ==

== General ==
[[Library:EResources&Access Documentation Statuses for Knowledgeworks|Statuses for Knowledgeworks]] -Statuses used in Knowledgeworks for Databases & Title Holdings (not "License Statuses")
 

[[Library:EResources&Access Documentation Core Competencies|Core Competencies]] -a DRAFT document on the different competencies needed by ER&A staff (particularly the "Access Team")
 

[[Library:EZproxy|EZproxy Wiki]] -information on EZproxy for patrons

[[Category:UBC Library Internal]]
[[Category:ER&A Documentation]]

Library:Connect to Library Resources

2018-10-17T21:20:37Z

Madgett: /* Using Electronic Resources */

Library:Connect to Library Resources

2018-10-12T22:21:54Z

Madgett:

Library:Connect to Library Resources

2018-10-12T22:18:24Z

Madgett:

Library:Connect to Library Resources

2018-10-12T22:12:33Z

Madgett: