UBC Wiki - User contributions [en]

Library:UBC Library AskAway Policy Page/FAQ

2026-05-11T23:37:53Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}
When looking for services and staff, please keep in mind that UBC has multiple branches. Please ask where the patrons are coming from: Vancouver, Okanagan or somewhere else.

'''How to use this page''': Apple (Mac) users – Command+F and keyword; Windows users – CTRL+F and enter keyword

'''Hashtags''':

<nowiki>#</nowiki>AffiliatedCollege #Alumni #AnnotatedBibliography #Archives #Assess #AudioCineFilms #AuthorizedUsers #BCArchives #BorrowingServices #Business #BusinessPlan #Circulation #Citation #CitationManager #CitingCases #CompetitiveAnalysis #Copyright #CourseReserves #CriterionOnDemand #CustomerAnalysis #CWLLogin #Data #Database #Date #DavidLamLibrary #DOI #DomainSearch #Eat #EBSCOhost #EndNote #eResourcesAccess #Evaluate #EvaluateArticle #Film #FilmStudies #FoodPolicy #Google #GovernmentPublications #GreyLiterature #GroupStudy #GroupStudyRoom #Holds #HospitalStaff #Hours #ILL #IndustryReport #InterLibraryLoan #Journal #Kanopy #Law #LegalCitation #LOCR #Magazine #Mendeley #Movies #NFB #OpenAthens #OpenHours #PeerReviewed #Permalink #Popular #Print #Printer #PublicationDate #QuietStudy #ReadyReference #Recall #RegentCollege #Research #Reserves #Scholarly #Search #SilentStudy #SmallBusinessAccelerator #Statistics #Stats #StreamingMedia #StudySpace #Summon #UBC #UBCForms #UI #URL #VancouverSchoolofTheology #Vantagecollege #Video #Videomatica #WorldCat #Writing #WritingCentre #WritingHelp #Zotero 

{| class="wikitable"
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''UBC FAQ'''
|-
| colspan="2" |UBC: Where do I find all of the UBC forms for referrals?

* '''Answer:''' https://ask.library.ubc.ca/

<nowiki>#</nowiki>ubcforms
|-
| colspan="2" |UBC: Why can’t I see my course showing up in LOCR*?

* '''Answer''' – Please review the information on this page: https://services.library.ubc.ca/borrowing-services/using-course-reserves/#fragment-0b03fec0c7d56e821767a6941be729e5-3 If you still can’t find it, reach out to your instructor and let them know, they will be able to look after that. Is there a particular reading I can help you find in the meantime?

* '''Context -''' There are variations of this answer, but we (the library) can do absolutely '''nothing''' to add a student into LOCR. In an ideal world this happens automatically when they are registered and when the systems update. If they have recently registered – it may just be a matter of them waiting a day or two to get added in. Ultimately the instructor is the only one that can deal with this issue.

* *LOCR = Library Online Course Reserve

<nowiki>#</nowiki>reserve #coursereserve #LOCR
|-
| colspan="2" |UBC: Where do I find information related to OpenAthens login questions?

* https://guides.library.ubc.ca/connect/openathens

* '''Note''': For those with a personal OpenAthens login (not CWL) they will need to follow the exact pathway detailed on the above guide – they cannot search and then login, or they will get error messages

* Troubleshooting guide: https://guides.library.ubc.ca/connect/troubleshooting

* OpenAthens for alumni (others on the sidebar): https://guides.library.ubc.ca/connect/openathens/alumni

* Hospital staff: Please contact the BMB Library: https://woodward.library.ubc.ca/services-at-hospitals/bmb/

<nowiki>#</nowiki>OpenAthens #CWLLogin #HospitalStaff #AuthorizedUsers
|-
| colspan="2" |UBC: I’m a non-appointed hospital staff, how do I access the Library resources?

* '''Answer:''' Hospital staff cards are exclusively issued for one of the following UBC-affiliated teaching hospitals: BC Children’s Hospital and BC Women’s Hospital & Health Centre; St. Paul’s Hospital; Vancouver General Hospital & UBC Hospital. Please review the information on this page, under ''Non-UBC Appointed Hospital Staff:'' https://services.library.ubc.ca/borrowing-services/get-library-access/staff/ If you still need further assistance, please contact: library.accounts@ubc.ca

<nowiki>#</nowiki>HospitalStaff #AuthorizedUsers
|-
| colspan="2" |UBC: I’m a faculty at Vantage College and cannot login to Open Athens. Can you help me?

* Please, review the information on this page: https://guides.library.ubc.ca/connect/openathens/auth

* '''Note''': Many affiliated faculty do not go through the information on login. Usually pointing them to the guide and reassuring them that it’s a common question solves it.

* If they still cannot connect: I am sorry you are having a hard time accessing UBC resources. Please submit an OpenAthens Account Assistance Form for help: https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/

<nowiki>#</nowiki>Vantagecollege #AffiliatedCollege #OpenAthens #CWLLogin
|-
| colspan="2" |UBC: I'm a Regent College student. How do I access UBC resources?

* You can learn more here: https://allisonlibrary.regent-college.edu/online-resources?qt-guide=5#qt-guide

<nowiki>#</nowiki>RegentCollege #AffiliatedCollege
|-
| colspan="2" |UBC: I’m a Vancouver School of Theology student and am having issues accessing UBC resources, can you help me with my OpenAthens account?

* Please, review the information on this page: https://guides.library.ubc.ca/connect/openathens/auth

* '''Note''': Many affiliated faculty do not go through the information on login. Usually pointing them to the guide and reassuring them that it’s a common question solves it.

* If they still cannot connect: I am sorry you are having a hard time accessing UBC resources. Please submit an OpenAthens Account Assistance Form for help: https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/

<nowiki>#</nowiki>VancouverSchoolofTheology #AffiliatedCollege #OpenAthens

|-
| colspan="2" |UBC: What are some search strategies I can use for Summon (the library discovery system)?

* https://guides.library.ubc.ca/c.php?g=697790&p=4955644

<nowiki>#</nowiki>Summon #Search #UBC
|-
| colspan="2" |UBC: Where can I find government (BC, Federal, International) publications?

* Government publications research guides: https://help.library.ubc.ca/finding-resources/government-publications/#fragment-73435197a72515bbee4db50c1601807b-1
* Introduction to finding government publications: https://guides.library.ubc.ca/tutorial-lfs/government_info

* Finding historical government documents using Summon: https://guides.library.ubc.ca/tutorial-lfs/government_info/summon

<nowiki>#</nowiki>GovernmentPublications
|-
| colspan="2" |UBC: How does printing work at UBC?

* You can learn more about it here: https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-0

<nowiki>#</nowiki>Print #Printer
|-
| colspan="2" |UBC: Which library is best for silent study?

* Great question! You can find a list of all silent studies here:

* UBC Library Vancouver: https://services.library.ubc.ca/facilities/group-silent-study-space/#fragment-66d1898efb99638f207a43d9eff72bd0-1

* UBC Library Okanagan: Under Library Study Spaces: https://library.ok.ubc.ca/spaces/library/

<nowiki>#</nowiki>SilentStudy #QuietStudy #StudySpace
|-
| colspan="2" |UBC: Can I eat in UBC libraries?

* Great question. We kindly ask you to be mindful of others around you and space – make sure to clean up after yourself 😊 You can review our food and drink policy here:

* Vancouver: https://about.library.ubc.ca/policies/food-and-drink-policy/

<nowiki>#</nowiki>FoodPolicy #Eat
|-
| colspan="2" |UBC: Where in UBC libraries can I work with my group?

* Great question! You can find a list of all group studies rooms here:
** UBC Library Vancouver: https://services.library.ubc.ca/facilities/bookable-study-spaces/
** UBC Library Okanagan: Under Library Study Spaces: https://library.ok.ubc.ca/spaces/library/ - You can learn how to book a room here: https://library.ok.ubc.ca/spaces/book-study-space/

* Vancouver: Which UBC library is for you? https://students.ubc.ca/ubclife/which-ubc-library-you

<nowiki>#</nowiki>GroupStudy #GroupStudyRoom
|-
| colspan="2" |UBC: What are the Hours for UBC Library?

* Vancouver: https://hours.library.ubc.ca/

* Okanagan: https://library.ok.ubc.ca/about/hours-and-locations/

<nowiki>#</nowiki>OpenHours #Hours
|-
| colspan="2" |UBC: I'm interested in film resources at UBC (including streaming). Is there a guide for finding these?

* https://guides.library.ubc.ca/film/filmguide

<nowiki>#</nowiki>Film #FilmStudies #Video #Videomatica #StreamingMedia #Movies
|-
| colspan="2" |UBC: I'm a UBC student. Where can I stream films from the library?

* https://guides.library.ubc.ca/streamingmedia

<nowiki>#</nowiki>Film #StreamingMedia #CriterionOnDemand #AudioCineFilms #Kanopy #NFB #Movies
|-
| colspan="2" |UBC: Patron: I am VSP student , can I have access to UBC Library?

Answer: Students in all Summer Programs and courses can apply for Guest Access. You can learn more here: https://guides.library.ubc.ca/connect/openathens/guests

Context: UBC offers a number of Summer programs, including: Vancouver Summer Program OR VSP, English Language Institute OR ELI, Explore Program, Future Global Leaders OR FGL, Summer Institute, Indigenous Graduate Summer Institute, Okanagan Global Summer Programs. you can learn more here: Service providers' FAQ: https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/Further_information

<nowiki>#</nowiki>Circulation #OpenAthens #CWLLogin
|-
| colspan="2" |UBC: [https://copyright.ubc.ca/student-faq/ Copyright FAQs]
<nowiki>#</nowiki>Copyright
|-
| colspan="2" |UBC: Can I place a hold? How do I find a book?

* [[Library:Finding a Book|https://wiki.ubc.ca/Library:Finding_a_Book]]

* '''Note:''' For other PSI, you should always review the BCELN Policy page to learn more.

<nowiki>#</nowiki>Holds #Circulation #BorrowingServices #Recall
|-
| colspan="2" |UBC: I’m alumnus, can I still get access to [database name]?

* Search for the specific database on the [https://guides.library.ubc.ca/az/databases Databases A-Z page]. Select "Alumni Access" from the "Access modes" drop-down menu. If the results is ZERO, the database is not available for alumni access.

* UBC Alumni can access many of the UBC Library's electronic resources from home. You can learn more about resources available for alumni [https://guides.library.ubc.ca/alumniresources here]. However, due to licensing agreements, unfortunately alumni can only access some databases from UBC Campuses only. You can learn more about Borrowing privileges and eResources Access [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-1 here.]

* You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide] and the [https://guides.library.ubc.ca/az/databases?am=66 databases available for alumni].

* Alumni UBC App: https://alumni.ubc.ca/app/

<nowiki>#</nowiki>Alumni #Database #eResourcesAccess
|-
| colspan="2" |UBC: The database (EBSCOhost) UI design looks different from in the past. What happened? Is there any guide for searching in this interface?

* These databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025.

* Quick start guide (searching): https://connect.ebsco.com/s/article/New-EBSCOhost-Quick-Start-Guide?language=en_US

* EBSCOhost User Interface Migration 2025 guide: https://guides.library.ubc.ca/EBSCOhostNewUI/overview

* FAQ

<nowiki>#</nowiki>UI #EBSCOhost
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''AskAway FAQ'''
|-
| colspan="2" |What is a permalink?

* It’s a permanent link that won’t expire. I will give you the exact location to a resource at the Library, be it in-print, online or other material type.

<nowiki>#</nowiki>Permalink #ReadyReference
|-
| colspan="2" |How do I get access to a permalink?

* The process is similar in most libraries.

* UBC: From UBC Library results list, click on the link icon, then on “Copy”

* '''Note''': For databases, the process is a bit different, and each database has a different process.

<nowiki>#</nowiki>Permalink #ReadyReference #eResourcesAccess
|-
| colspan="2" |How do I write a business plan?

* UBC Small Business Accelerator has some reliable resources listed here: https://sba.ubc.ca/business-basics/create-your-business-plan If you need more, there are many options online, and you can start by Googling it. You just have to make sure you select a resource from a reputable institution to follow the example.

<nowiki>#</nowiki>BusinessPlan #SmallBusinessAccelerator #Business
|-
| colspan="2" |How do I write an Industry Report / Competitive Analysis / Customer Analysis?

* By analyzing and using multiple business databases and resources. We have plenty at UBC, and reviewing Library Guides can be a great start. Visit David Lam Library page to look for their Research guides: https://lam.library.ubc.ca/

* Resources (from templates to databases) for Business / Entrepreneurial / Marketing students for all of these questions:
** https://sba.ubc.ca/business-basics/beginners-guide-business-research
** https://sba.ubc.ca/business-basics/marketing
** https://www.lib.sfu.ca/help/research-assistance/subject/business/additional

* If patron is from a different Institution, look for resources available on their Business Library guides.

<nowiki>#</nowiki>Business #IndustryReport #CompetitiveAnalysis #CustomerAnalysis #DavidLamLibrary
|-
| colspan="2" |What are some search strategies I can use for Google?

* UBC: Domain search and grey literature tips: https://guides.library.ubc.ca/tutorial-lfs/government_info/google

<nowiki>#</nowiki>Google #Search #GreyLiterature #DomainSearch
|-
| colspan="2" |Where can I access BC Archives?

* Colonial to present day: https://royalbcmuseum.bc.ca/bc-archives/what-we-have/government-records

<nowiki>#</nowiki>BCArchives #Archives
|-
| colspan="2" |How do I know if an article is scholarly / peer-reviewed?

* Great question! I really like this resource because it lays out this information in ''multiple'' ways: https://bowvalleycollege.libguides.com/c.php?g=10229&p=52137

<nowiki>#</nowiki>Research #Scholarly #PeerReviewed
|-
| colspan="2" |How can I tell when something was published on a website?

* It depends! https://www.wikihow.com/Find-the-Publication-Date-of-a-Website Just please be mindful when evaluating the source of information. Not all resources without publication dates are bad sources, but some of them are, so, please, some time evaluating the source before using it.

* If you’re citing it, please be mindful of the citation style that you’re using.

<nowiki>#</nowiki>PublicationDate #Date #Citation
|-
| colspan="2" |How do I write an annotated bibliography?

* That would be a great question for your instructor and for your Writing Centre!
** Other institutions: Please look for the Writing contacts on the institution’s BCELN Policy page to refer students to.
** UBC Vancouver: Centre for Writing and Scholarly Communication: https://writing.library.ubc.ca/
** UBC-O: Student Learning Hub (SLH): https://students.ok.ubc.ca/academic-success/learning-hub/writing-language/

* Resources on writing them:
** How to Write an Annotated Bibliography? [[Library:How to Write an Annotated Bibliography|https://wiki.ubc.ca/Library:How_to_Write_an_Annotated_Bibliography]]
** Writing an Annotated Bibliography: https://writing-library.sites.olt.ubc.ca/files/2023/02/Writing-an-Annotated-Bibliography-3.pdf

<nowiki>#</nowiki>Writing #AnnotatedBibliography #WritingCentre
|-
| colspan="2" |I need (open) statistics/data on (industry). Where can I find that?

* '''Other PSI''': Look for the institution’s Business Research guides.

* '''UBC''': You can learn more about data here: Data & Statistics Research Guide: https://guides.library.ubc.ca/datastatistics and industries here: Industry & Market Research Guide: https://guides.library.ubc.ca/industry

<nowiki>#</nowiki>Statistics #Stats #Data #Research #Business
|-
| colspan="2" |I'm a (institution name) student and I need help writing. Can you read this over for me?

* I’m sorry, unfortunately library staff does not have the capacity to support writing. We’re happy to help you with your Research and citation questions, but, for writing help, please, reach out to your Writing Centre at:
** Other institutions: Please look for the Writing contacts on the institution’s BCELN Policy page to refer students to.
** UBC Vancouver: Centre for Writing and Scholarly Communication: https://writing.library.ubc.ca/
** UBC-O: Student Learning Hub (SLH): https://students.ok.ubc.ca/academic-success/learning-hub/writing-language/

<nowiki>#</nowiki>Writing #WritingHelp #WritingCentre
|-
| colspan="2" |What is the difference between a journal and a magazine?

* Great question: Here are some resource to help you: https://libguides.utoledo.edu/journalvsmagazine and https://keydifferences.com/difference-between-journal-and-magazine.html

<nowiki>#</nowiki>Journal #Magazine #Scholarly #Popular #Research
|-
| colspan="2" |What is the difference between a URL and a DOI?

* Great question! " DOIs differ from URLs in that they are static. In other words, once they are assigned, they will not change, which makes it very easy to locate at any future time (even after it has been moved)”. You can learn more here: https://owl.purdue.edu/owl/research_and_citation/conducting_research/internet_references/urls_vs_dois.html

<nowiki>#</nowiki>URL #DOI #Research
|-
| colspan="2" |I’m a law student. How do I cite (cases, rulings)?

* It depends on which Citation Style you’re using.

* '''Note:''' Ask patron which citation style and look for legal citation guides by the institution their coming from.
** UBC: https://guides.library.ubc.ca/legalcitation
** Canadian [https://www.canlii.org/en/commentary/doc/2024CanLIIDocs830#!fragment//BQCwhgziBcwMYgK4DsDWszIQewE4BUBTADwBdoByCgSgBpltTCIBFRQ3AT0otokLC4EbDtyp8BQkAGU8pAELcASgFEAMioBqAQQByAYRW1SYAEbRS2ONWpA Open Access Legal Citation Guide]

<nowiki>#</nowiki>Citation #LegalCitation #Law #CitingCases
|-
| colspan="2" |How do I evaluate a resource?

* There are different ways, and common methods include the CRAAP test and the SIFT Method. You can learn more about the CRAAP test here: https://guides.douglascollege.ca/CRAAP and about SIFIT here: https://www.lib.sfu.ca/help/research-assistance/evaluating-sources

* Note: Always look for something by the institution where the students is coming from on their BCELN policy page.

* UBC: Evaluating information sources guide: https://guides.library.ubc.ca/EvaluatingSources/Guidelines

* UBC: for biology students, but good for any resource: https://guides.library.ubc.ca/c.php?g=704417&p=5011106

<nowiki>#</nowiki>Evaluate #Assess #Research #EvaluateArticle
|-
| colspan="2" |I can’t find an article/book I want at (my school). What can I do?

* Let me double check for you, what is the title of the resource?

* Check the PSI catalogue and if it’s not available, recommend ILL (if available). If not available, check https://www.worldcat.org/. Ask where the student is located at, and recommend a public library, if possible. Send the public library “Get a library card” page.

* UBC: Interlibrary Loan: https://services.library.ubc.ca/borrowing-services/ill/

* ILL policy pages for all systems: https://illumebc.ca/about-us/ill-policies

<nowiki>#</nowiki>ILL #InterLibraryLoan #WorldCat #Research
|-
| colspan="2" |Which citation manager is the best?

* It depends on what you need from the tool. UBC has a great guide to help you selecting one: https://guides.library.ubc.ca/c.php?g=707463&p=5035498

* '''Note:''' Review the BCELN Policy page for citations and check if the institution has a preferred / subscription for any citation management tool.

<nowiki>#</nowiki>Citation #CitationManager #Zotero #Mendeley #EndNote
|-
| colspan="2" |How do I know if I should cite something?

* If you are using someone else’s images, words (be it from a book, an article, a movie or a song), ideas, you have to cite it. UBC has a nice guide for assessing your citation needs: https://learningcommons.ubc.ca/tutoring-and-advice/citations-self-assessment/

<nowiki>#</nowiki>Citation
|-
| colspan="2" |I am currently trying to access SageJournals through UBC and OpenAthens and I can't seem to access it. How do I access Sage journals?

* UBC Library has restructured the Sage contract. I encourage you to visit the Sage Title Retention List page to learn more about the change and the full list of titles that remain accessible through the Sage platform: https://collections.library.ubc.ca/budget-and-planning/sage-title-retention-list-for-2026/ You can also review our FAQ page to learn more about our decision: https://collections.library.ubc.ca/budget-and-planning/faq/

Articles in unsubscribed titles will continue to be available through open access (where applicable) and UBC Library’s InterLibrary Loan Service. You can access the ILL form here: https://services.library.ubc.ca/borrowing-services/ill/

<nowiki>#</nowiki>eResourcesAccess #Journal
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''More Guides and Tutorials'''
|-
| Webpages and Tutorials for Large Courses ||
* Science Course Guides: http://guides.library.ubc.ca/friendly.php?s=scienceguide
* APSC 201 http://guides.library.ubc.ca/content.php?pid=417391
* APSC 263 http://guides.library.ubc.ca/content.php?pid=431244
* BIOL 140 http://guides.library.ubc.ca/content.php?pid=483067
|-
| General Search Guides & Video Tutorials ||
* [https://guides.library.ubc.ca/howto How to LibGuides + video tutorials]
* General searching in Summon https://guides.library.ubc.ca/library_tutorial/searching#s-lg-box-16470918
* Using the peer review limiter in Summon https://guides.library.ubc.ca/c.php?g=697790&p=4952874#s-lg-box-15577927
* Books & Media: Introduction to Searching in the UBC Library Catalogue https://youtu.be/EXBYgZvliMA?si=1nTDtMWhVkAk58S
* Advanced Searching in the UBC Library Catalogue https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E
* Distinguishing Between a Scholarly and Popular Source https://guides.library.ubc.ca/EvaluatingSources/ScholarlyPopular#s-lg-box-15748732
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources and Services'''
|-
| Theses & Dissertations ||
Finding: http://guides.library.ubc.ca/theses

'''All UBC theses are available in digital format.'''

Thesis formatting requirements (UBCV): https://www.grad.ubc.ca/current-students/dissertation-thesis-preparation/formatting-requirements
|-
| Videomatica Collection ||
Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| Suggest a book || [https: / services.library.ubc.ca borrowing-services loan-policies-and-fines Loan Policies and Fines] | http://about.library.ubc.ca/contact-us/suggest-a-book/
|-
|Writing Help
|'''UBC Vancouver'''
The Writing Centre

* Drop-in and by-appointment tutoring: https://learningcommons.ubc.ca/tutoring-advice/
* Non-credit courses: https://extendedlearning.ubc.ca/study-topic/writing
* Writing Centre Resources: https://writing.library.ubc.ca/
* Writing Coaching (for students in the Sauder School of Business): https://mybcom.sauder.ubc.ca/get-better-grades/communication

'''UBC Okanagan'''

* Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
* Graduate Students: Centre for Scholarly Communication: http://library.ok.ubc.ca/wrs/csc/
|}

Library:UBC Library AskAway Policy Page/Further information

2026-05-11T23:23:10Z

ELIZABETHCARDOSOFERNANDES:

Library:UBC Library AskAway Policy Page/FAQ

2026-05-08T23:30:11Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}
When looking for services and staff, please keep in mind that UBC has multiple branches. Please ask where the patrons are coming from: Vancouver, Okanagan or somewhere else.

'''How to use this page''': Apple (Mac) users – Command+F and keyword; Windows users – CTRL+F and enter keyword

'''Hashtags''':

<nowiki>#</nowiki>AffiliatedCollege #Alumni #AnnotatedBibliography #Archives #Assess #AudioCineFilms #AuthorizedUsers #BCArchives #BorrowingServices #Business #BusinessPlan #Circulation #Citation #CitationManager #CitingCases #CompetitiveAnalysis #Copyright #CourseReserves #CriterionOnDemand #CustomerAnalysis #CWLLogin #Data #Database #Date #DavidLamLibrary #DOI #DomainSearch #Eat #EBSCOhost #EndNote #eResourcesAccess #Evaluate #EvaluateArticle #Film #FilmStudies #FoodPolicy #Google #GovernmentPublications #GreyLiterature #GroupStudy #GroupStudyRoom #Holds #HospitalStaff #Hours #ILL #IndustryReport #InterLibraryLoan #Journal #Kanopy #Law #LeanLibrary #LegalCitation #LOCR #Magazine #Mendeley #Movies #NFB #OpenAthens #OpenHours #PeerReviewed #Permalink #Popular #Print #Printer #PublicationDate #QuietStudy #ReadyReference #Recall #RegentCollege #Research #Reserves #Scholarly #Search #SilentStudy #SmallBusinessAccelerator #Statistics #Stats #StreamingMedia #StudySpace #Summon #UBC #UBCForms #UI #URL #VancouverSchoolofTheology #Vantagecollege #Video #Videomatica #WorldCat #Writing #WritingCentre #WritingHelp #Zotero 

{| class="wikitable"
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''UBC FAQ'''
|-
| colspan="2" |UBC: Where do I find all of the UBC forms for referrals?

* '''Answer:''' https://ask.library.ubc.ca/

<nowiki>#</nowiki>ubcforms
|-
| colspan="2" |UBC: Why can’t I see my course showing up in LOCR*?

* '''Answer''' – Please review the information on this page: https://services.library.ubc.ca/borrowing-services/using-course-reserves/#fragment-0b03fec0c7d56e821767a6941be729e5-3 If you still can’t find it, reach out to your instructor and let them know, they will be able to look after that. Is there a particular reading I can help you find in the meantime?

* '''Context -''' There are variations of this answer, but we (the library) can do absolutely '''nothing''' to add a student into LOCR. In an ideal world this happens automatically when they are registered and when the systems update. If they have recently registered – it may just be a matter of them waiting a day or two to get added in. Ultimately the instructor is the only one that can deal with this issue.

* *LOCR = Library Online Course Reserve

<nowiki>#</nowiki>reserve #coursereserve #LOCR
|-
| colspan="2" |UBC: Where do I find information related to OpenAthens login questions?

* https://guides.library.ubc.ca/connect/openathens

* '''Note''': For those with a personal OpenAthens login (not CWL) they will need to follow the exact pathway detailed on the above guide – they cannot search and then login, or they will get error messages

* Troubleshooting guide: https://guides.library.ubc.ca/connect/troubleshooting

* OpenAthens for alumni (others on the sidebar): https://guides.library.ubc.ca/connect/openathens/alumni

* Hospital staff: Please contact the BMB Library: https://woodward.library.ubc.ca/services-at-hospitals/bmb/

<nowiki>#</nowiki>OpenAthens #CWLLogin #HospitalStaff #AuthorizedUsers
|-
| colspan="2" |UBC: I’m a non-appointed hospital staff, how do I access the Library resources?

* '''Answer:''' Hospital staff cards are exclusively issued for one of the following UBC-affiliated teaching hospitals: BC Children’s Hospital and BC Women’s Hospital & Health Centre; St. Paul’s Hospital; Vancouver General Hospital & UBC Hospital. Please review the information on this page, under ''Non-UBC Appointed Hospital Staff:'' https://services.library.ubc.ca/borrowing-services/get-library-access/staff/ If you still need further assistance, please contact: library.accounts@ubc.ca

<nowiki>#</nowiki>HospitalStaff #AuthorizedUsers
|-
| colspan="2" |UBC: I’m a faculty at Vantage College and cannot login to Open Athens. Can you help me?

* Please, review the information on this page: https://guides.library.ubc.ca/connect/openathens/auth

* '''Note''': Many affiliated faculty do not go through the information on login. Usually pointing them to the guide and reassuring them that it’s a common question solves it.

* If they still cannot connect: I am sorry you are having a hard time accessing UBC resources. Please submit an OpenAthens Account Assistance Form for help: https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/

<nowiki>#</nowiki>Vantagecollege #AffiliatedCollege #OpenAthens #CWLLogin
|-
| colspan="2" |UBC: I'm a Regent College student. How do I access UBC resources?

* You can learn more here: https://allisonlibrary.regent-college.edu/online-resources?qt-guide=5#qt-guide

<nowiki>#</nowiki>RegentCollege #AffiliatedCollege
|-
| colspan="2" |UBC: I’m a Vancouver School of Theology student and am having issues accessing UBC resources, can you help me with my OpenAthens account?

* Please, review the information on this page: https://guides.library.ubc.ca/connect/openathens/auth

* '''Note''': Many affiliated faculty do not go through the information on login. Usually pointing them to the guide and reassuring them that it’s a common question solves it.

* If they still cannot connect: I am sorry you are having a hard time accessing UBC resources. Please submit an OpenAthens Account Assistance Form for help: https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/

<nowiki>#</nowiki>VancouverSchoolofTheology #AffiliatedCollege #OpenAthens
|-
| colspan="2" |UBC: LeanLibrary: AskAway and the Browser Extension

* There are different ways to bypass the browser extension when working on AskAway. From the [https://confluence.it.ubc.ca/x/b_wzD Confluence Training page]:
** Solution #1: Use a different browser than where you have the extension installed
** Solution #2: Use an incognito browser. [https://www.howtogeek.com/269265/how-to-enable-private-browsing-on-any-web-browser/ Instructions]
** Solution #3:
*** Make sure that you have the "Skip the pop-up..." box '''un-ticked''' in you instance of Lean Library
*** if the institution you are helping someone with has their own instance of lean Library, change your extension to that institution:
**** generally, right click on the square Lean Library icon and look for "Manage" then "Options" (Firefox) or just "Options" (Chrome) - haven't explored Edge or Safari -
**** change the institution (for ex. reset to Royal Roads
**** save

* if the institution does not use Lean Library, temporarily disable the extension:
** again, right click on icon and look for Manage (Firefox & Chrome) and turn off or disable extension
** to turn extension back on later, you will have to use the browser menu. In Firefox, look for Add-Ons then Extensions. In Chrome, look for More Tools then Extensions.

<nowiki>#</nowiki>LeanLibrary
|-
| colspan="2" |UBC: What are some search strategies I can use for Summon (the library discovery system)?

* https://guides.library.ubc.ca/c.php?g=697790&p=4955644

<nowiki>#</nowiki>Summon #Search #UBC
|-
| colspan="2" |UBC: Where can I find government (BC, Federal, International) publications?

* Government publications research guides: https://help.library.ubc.ca/finding-resources/government-publications/#fragment-73435197a72515bbee4db50c1601807b-1
* Introduction to finding government publications: https://guides.library.ubc.ca/tutorial-lfs/government_info

* Finding historical government documents using Summon: https://guides.library.ubc.ca/tutorial-lfs/government_info/summon

<nowiki>#</nowiki>GovernmentPublications
|-
| colspan="2" |UBC: How does printing work at UBC?

* You can learn more about it here: https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-0

<nowiki>#</nowiki>Print #Printer
|-
| colspan="2" |UBC: Which library is best for silent study?

* Great question! You can find a list of all silent studies here:

* UBC Library Vancouver: https://services.library.ubc.ca/facilities/group-silent-study-space/#fragment-66d1898efb99638f207a43d9eff72bd0-1

* UBC Library Okanagan: Under Library Study Spaces: https://library.ok.ubc.ca/spaces/library/

<nowiki>#</nowiki>SilentStudy #QuietStudy #StudySpace
|-
| colspan="2" |UBC: Can I eat in UBC libraries?

* Great question. We kindly ask you to be mindful of others around you and space – make sure to clean up after yourself 😊 You can review our food and drink policy here:

* Vancouver: https://about.library.ubc.ca/policies/food-and-drink-policy/

<nowiki>#</nowiki>FoodPolicy #Eat
|-
| colspan="2" |UBC: Where in UBC libraries can I work with my group?

* Great question! You can find a list of all group studies rooms here:
** UBC Library Vancouver: https://services.library.ubc.ca/facilities/group-silent-study-space/#fragment-66d1898efb99638f207a43d9eff72bd0-0
** UBC Library Okanagan: Under Library Study Spaces: https://library.ok.ubc.ca/spaces/library/ - You can learn how to book a room here: https://library.ok.ubc.ca/spaces/book-study-space/

* Vancouver: Which UBC library is for you? https://students.ubc.ca/ubclife/which-ubc-library-you

<nowiki>#</nowiki>GroupStudy #GroupStudyRoom
|-
| colspan="2" |UBC: What are the Hours for UBC Library?

* Vancouver: https://hours.library.ubc.ca/

* Okanagan: https://library.ok.ubc.ca/about/hours-and-locations/

<nowiki>#</nowiki>OpenHours #Hours
|-
| colspan="2" |UBC: I'm interested in film resources at UBC (including streaming). Is there a guide for finding these?

* https://guides.library.ubc.ca/film/filmguide

<nowiki>#</nowiki>Film #FilmStudies #Video #Videomatica #StreamingMedia #Movies
|-
| colspan="2" |UBC: I'm a UBC student. Where can I stream films from the library?

* https://guides.library.ubc.ca/streamingmedia

<nowiki>#</nowiki>Film #StreamingMedia #CriterionOnDemand #AudioCineFilms #Kanopy #NFB #Movies
|-
| colspan="2" |UBC: Patron: I am VSP student , can I have access to UBC Library?

Answer: Students in all Summer Programs and courses can apply for Guest Access. You can learn more here: https://guides.library.ubc.ca/connect/openathens/guests

Context: UBC offers a number of Summer programs, including: Vancouver Summer Program OR VSP, English Language Institute OR ELI, Explore Program, Future Global Leaders OR FGL, Summer Institute, Indigenous Graduate Summer Institute, Okanagan Global Summer Programs. you can learn more here: Service providers' FAQ: https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/Further_information

<nowiki>#</nowiki>Circulation #OpenAthens #CWLLogin
|-
| colspan="2" |UBC: [https://copyright.ubc.ca/student-faq/ Copyright FAQs]
<nowiki>#</nowiki>Copyright
|-
| colspan="2" |UBC: Can I place a hold? How do I find a book?

* [[Library:Finding a Book|https://wiki.ubc.ca/Library:Finding_a_Book]]

* '''Note:''' For other PSI, you should always review the BCELN Policy page to learn more.

<nowiki>#</nowiki>Holds #Circulation #BorrowingServices #Recall
|-
| colspan="2" |UBC: I’m alumnus, can I still get access to [database name]?

* Search for the specific database on the indexes & databases tab https://www.library.ubc.ca/

* On the results page, click on “more info”

* The database page lists “Access & Permitted Uses”. Check for “Alumni Access”

* UBC Alumni can access many of the UBC Library's electronic resources from home. You can learn more about resources available for alumni here: https://guides.library.ubc.ca/alumniresources However, due to licensing agreements, unfortunately alumni can only access many databases from UBC Campuses only. You can learn more about Borrowing privileges and eResources Access here: https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-1

* View licensed resources for Alumni. You can also review the Alumni Library Guide.

* Alumni UBC App: https://alumni.ubc.ca/app/

* Contact: alumni.ubc@ubc.ca / 604-822-3313

<nowiki>#</nowiki>Alumni #Database #eResourcesAccess
|-
| colspan="2" |UBC: The database (EBSCOhost) UI design looks different from in the past. What happened? Is there any guide for searching in this interface?

* These databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025.

* Quick start guide (searching): https://connect.ebsco.com/s/article/New-EBSCOhost-Quick-Start-Guide?language=en_US

* EBSCOhost User Interface Migration 2025 guide: https://guides.library.ubc.ca/EBSCOhostNewUI/overview

* FAQ

<nowiki>#</nowiki>UI #EBSCOhost
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''AskAway FAQ'''
|-
| colspan="2" |What is a permalink?

* It’s a permanent link that won’t expire. I will give you the exact location to a resource at the Library, be it in-print, online or other material type.

<nowiki>#</nowiki>Permalink #ReadyReference
|-
| colspan="2" |How do I get access to a permalink?

* The process is similar in most libraries.

* UBC: From UBC Library results list, click on the link icon, then on “Copy”

* '''Note''': For databases, the process is a bit different, and each database has a different process.

<nowiki>#</nowiki>Permalink #ReadyReference #eResourcesAccess
|-
| colspan="2" |How do I write a business plan?

* UBC Small Business Accelerator has some reliable resources listed here: https://sba.ubc.ca/business-basics/create-your-business-plan If you need more, there are many options online, and you can start by Googling it. You just have to make sure you select a resource from a reputable institution to follow the example.

<nowiki>#</nowiki>BusinessPlan #SmallBusinessAccelerator #Business
|-
| colspan="2" |How do I write an Industry Report / Competitive Analysis / Customer Analysis?

* By analyzing and using multiple business databases and resources. We have plenty at UBC, and reviewing Library Guides can be a great start. Visit David Lam Library page to look for their Research guides: https://lam.library.ubc.ca/

* Resources (from templates to databases) for Business / Entrepreneurial / Marketing students for all of these questions:
** https://sba.ubc.ca/business-basics/beginners-guide-business-research
** https://sba.ubc.ca/business-basics/marketing
** https://www.lib.sfu.ca/help/research-assistance/subject/business/additional

* If patron is from a different Institution, look for resources available on their Business Library guides.

<nowiki>#</nowiki>Business #IndustryReport #CompetitiveAnalysis #CustomerAnalysis #DavidLamLibrary
|-
| colspan="2" |What are some search strategies I can use for Google?

* UBC: Domain search and grey literature tips: https://guides.library.ubc.ca/tutorial-lfs/government_info/google

<nowiki>#</nowiki>Google #Search #GreyLiterature #DomainSearch
|-
| colspan="2" |Where can I access BC Archives?

* Colonial to present day: https://royalbcmuseum.bc.ca/bc-archives/what-we-have/government-records

<nowiki>#</nowiki>BCArchives #Archives
|-
| colspan="2" |How do I know if an article is scholarly / peer-reviewed?

* Great question! I really like this resource because it lays out this information in ''multiple'' ways: https://bowvalleycollege.libguides.com/c.php?g=10229&p=52137

<nowiki>#</nowiki>Research #Scholarly #PeerReviewed
|-
| colspan="2" |How can I tell when something was published on a website?

* It depends! https://www.wikihow.com/Find-the-Publication-Date-of-a-Website Just please be mindful when evaluating the source of information. Not all resources without publication dates are bad sources, but some of them are, so, please, some time evaluating the source before using it.

* If you’re citing it, please be mindful of the citation style that you’re using.

<nowiki>#</nowiki>PublicationDate #Date #Citation
|-
| colspan="2" |How do I write an annotated bibliography?

* That would be a great question for your instructor and for your Writing Centre!
** Other institutions: Please look for the Writing contacts on the institution’s BCELN Policy page to refer students to.
** UBC Vancouver: Centre for Writing and Scholarly Communication: https://writing.library.ubc.ca/
** UBC-O: Student Learning Hub (SLH): https://students.ok.ubc.ca/academic-success/learning-hub/writing-language/

* Resources on writing them:
** How to Write an Annotated Bibliography? [[Library:How to Write an Annotated Bibliography|https://wiki.ubc.ca/Library:How_to_Write_an_Annotated_Bibliography]]
** Writing an Annotated Bibliography: https://writing-library.sites.olt.ubc.ca/files/2023/02/Writing-an-Annotated-Bibliography-3.pdf

<nowiki>#</nowiki>Writing #AnnotatedBibliography #WritingCentre
|-
| colspan="2" |I need (open) statistics/data on (industry). Where can I find that?

* '''Other PSI''': Look for the institution’s Business Research guides.

* '''UBC''': You can learn more about data here: Data & Statistics Research Guide: https://guides.library.ubc.ca/datastatistics and industries here: Industry & Market Research Guide: https://guides.library.ubc.ca/industry

<nowiki>#</nowiki>Statistics #Stats #Data #Research #Business
|-
| colspan="2" |I'm a (institution name) student and I need help writing. Can you read this over for me?

* I’m sorry, unfortunately library staff does not have the capacity to support writing. We’re happy to help you with your Research and citation questions, but, for writing help, please, reach out to your Writing Centre at:
** Other institutions: Please look for the Writing contacts on the institution’s BCELN Policy page to refer students to.
** UBC Vancouver: Centre for Writing and Scholarly Communication: https://writing.library.ubc.ca/
** UBC-O: Student Learning Hub (SLH): https://students.ok.ubc.ca/academic-success/learning-hub/writing-language/

<nowiki>#</nowiki>Writing #WritingHelp #WritingCentre
|-
| colspan="2" |What is the difference between a journal and a magazine?

* Great question: Here are some resource to help you: https://libguides.utoledo.edu/journalvsmagazine and https://keydifferences.com/difference-between-journal-and-magazine.html

<nowiki>#</nowiki>Journal #Magazine #Scholarly #Popular #Research
|-
| colspan="2" |What is the difference between a URL and a DOI?

* Great question! " DOIs differ from URLs in that they are static. In other words, once they are assigned, they will not change, which makes it very easy to locate at any future time (even after it has been moved)”. You can learn more here: https://owl.purdue.edu/owl/research_and_citation/conducting_research/internet_references/urls_vs_dois.html

<nowiki>#</nowiki>URL #DOI #Research
|-
| colspan="2" |I’m a law student. How do I cite (cases, rulings)?

* It depends on which Citation Style you’re using.

* '''Note:''' Ask patron which citation style and look for legal citation guides by the institution their coming from.
** UBC: https://guides.library.ubc.ca/legalcitation
** Canadian [https://www.canlii.org/en/commentary/doc/2024CanLIIDocs830#!fragment//BQCwhgziBcwMYgK4DsDWszIQewE4BUBTADwBdoByCgSgBpltTCIBFRQ3AT0otokLC4EbDtyp8BQkAGU8pAELcASgFEAMioBqAQQByAYRW1SYAEbRS2ONWpA Open Access Legal Citation Guide]

<nowiki>#</nowiki>Citation #LegalCitation #Law #CitingCases
|-
| colspan="2" |How do I evaluate a resource?

* There are different ways, and common methods include the CRAAP test and the SIFT Method. You can learn more about the CRAAP test here: https://guides.douglascollege.ca/CRAAP and about SIFIT here: https://www.lib.sfu.ca/help/research-assistance/evaluating-sources

* Note: Always look for something by the institution where the students is coming from on their BCELN policy page.

* UBC: Evaluating information sources guide: https://guides.library.ubc.ca/EvaluatingSources/Guidelines

* UBC: for biology students, but good for any resource: https://guides.library.ubc.ca/c.php?g=704417&p=5011106

<nowiki>#</nowiki>Evaluate #Assess #Research #EvaluateArticle
|-
| colspan="2" |I can’t find an article/book I want at (my school). What can I do?

* Let me double check for you, what is the title of the resource?

* Check the PSI catalogue and if it’s not available, recommend ILL (if available). If not available, check https://www.worldcat.org/. Ask where the student is located at, and recommend a public library, if possible. Send the public library “Get a library card” page.

* UBC: Interlibrary Loan: https://services.library.ubc.ca/borrowing-services/ill/

* ILL policy pages for all systems: https://illumebc.ca/about-us/ill-policies

<nowiki>#</nowiki>ILL #InterLibraryLoan #WorldCat #Research
|-
| colspan="2" |Which citation manager is the best?

* It depends on what you need from the tool. UBC has a great guide to help you selecting one: https://guides.library.ubc.ca/c.php?g=707463&p=5035498

* '''Note:''' Review the BCELN Policy page for citations and check if the institution has a preferred / subscription for any citation management tool.

<nowiki>#</nowiki>Citation #CitationManager #Zotero #Mendeley #EndNote
|-
| colspan="2" |How do I know if I should cite something?

* If you are using someone else’s images, words (be it from a book, an article, a movie or a song), ideas, you have to cite it. UBC has a nice guide for assessing your citation needs: https://learningcommons.ubc.ca/tutoring-and-advice/citations-self-assessment/

<nowiki>#</nowiki>Citation
|-
| colspan="2" |I am currently trying to access SageJournals through UBC and OpenAthens and I can't seem to access it. How do I access Sage journals?

* UBC Library has restructured the Sage contract. I encourage you to visit the Sage Title Retention List page to learn more about the change and the full list of titles that remain accessible through the Sage platform: https://collections.library.ubc.ca/budget-and-planning/sage-title-retention-list-for-2026/ You can also review our FAQ page to learn more about our decision: https://collections.library.ubc.ca/budget-and-planning/faq/

Articles in unsubscribed titles will continue to be available through open access (where applicable) and UBC Library’s InterLibrary Loan Service. You can access the ILL form here: https://services.library.ubc.ca/borrowing-services/ill/

<nowiki>#</nowiki>eResourcesAccess #Journal
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''More Guides and Tutorials'''
|-
| Webpages and Tutorials for Large Courses ||
* Science Course Guides: http://guides.library.ubc.ca/friendly.php?s=scienceguide
* APSC 201 http://guides.library.ubc.ca/content.php?pid=417391
* APSC 263 http://guides.library.ubc.ca/content.php?pid=431244
* BIOL 140 http://guides.library.ubc.ca/content.php?pid=483067
|-
| General Search Guides & Video Tutorials ||
* [https://guides.library.ubc.ca/howto How to LibGuides + video tutorials]
* General searching in Summon https://guides.library.ubc.ca/library_tutorial/searching#s-lg-box-16470918
* Using the peer review limiter in Summon https://guides.library.ubc.ca/c.php?g=697790&p=4952874#s-lg-box-15577927
* Books & Media: Introduction to Searching in the UBC Library Catalogue https://youtu.be/EXBYgZvliMA?si=1nTDtMWhVkAk58S
* Advanced Searching in the UBC Library Catalogue https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E
* Distinguishing Between a Scholarly and Popular Source https://guides.library.ubc.ca/EvaluatingSources/ScholarlyPopular#s-lg-box-15748732
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources and Services'''
|-
| Theses & Dissertations ||
Finding: http://guides.library.ubc.ca/theses

'''All UBC theses are available in digital format.'''

Thesis formatting requirements (UBCV): https://www.grad.ubc.ca/current-students/dissertation-thesis-preparation/formatting-requirements
|-
| Videomatica Collection ||
Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| Suggest a book || [https: / services.library.ubc.ca borrowing-services loan-policies-and-fines Loan Policies and Fines] | http://about.library.ubc.ca/contact-us/suggest-a-book/
|-
|Writing Help
|'''UBC Vancouver'''
The Writing Centre

* Drop-in and by-appointment tutoring: https://learningcommons.ubc.ca/tutoring-advice/
* Non-credit courses: https://extendedlearning.ubc.ca/study-topic/writing
* Writing Centre Resources: https://writing.library.ubc.ca/
* Writing Coaching (for students in the Sauder School of Business): https://mybcom.sauder.ubc.ca/get-better-grades/communication

'''UBC Okanagan'''

* Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
* Graduate Students: Centre for Scholarly Communication: http://library.ok.ubc.ca/wrs/csc/
|}

Library:UBC Library AskAway Policy Page/Further information

2026-04-29T00:10:59Z

ELIZABETHCARDOSOFERNANDES:

Library:UBC Library AskAway Policy Page

2026-04-28T23:53:23Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || Not applicable.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver] [https://library.ok.ubc.ca/about/code-of-conduct/ Food and Drink - Okanagan]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
Reach out to the subject librarians directly: https://directory.library.ubc.ca/subjectlibrarians/
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Library Catalogue || https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ '''Note''': EBSCO databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025. Please refer to the [https://guides.library.ubc.ca/EBSCOhostNewUI EBSCOhost User Interface Migration 2025] LibGuide
|-
|Institutional Repository / Digital Collections
|UBC institutional repository: [https://circle.ubc.ca/ cIRcle]
Main digital collection page: https://open.library.ubc.ca/

Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html

UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
|Google Scholar link
|https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
|-
|Subject Guides
|Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available
|-
|Citation Guides
|
*Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
**[https://guides.library.ubc.ca/apacitationstyle APA Citation Style Guide]
**[https://guides.library.ubc.ca/MLAHome MLA Citation Style Guide]
**[https://guides.library.ubc.ca/cite/chicago Chicago Citation Style Guide]
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Instruction
|[https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
Librarians provide course-based library orientations and research instruction. Please contact the appropriate subject librarians: https://directory.library.ubc.ca/subjectlibrarians/

[https://services.library.ubc.ca/facilities/guided-library-tours/#fragment-7bb6be0875ddd8b529a6830d1eeb459a-0 Guided library tours] for faculty, staff, and students.
|-
|List of Librarians
|Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca/ library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Course Reserves
|Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR (Library Online Course Reserves] ) system.
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves].

Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. ([https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/#:~:text=Library%20(1%20week)-,Course%20Reserves,Items%20restricted%20to%20students%20and%20faculty%20members,-Laptops Course Reserve loan period])

Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login).

For faculty and instructors with queries about course reserve, please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library

For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide/ Canvas user's guide section].
|-
| Interlibrary Loans (ILL) || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| eJournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page] or [https://search.library.ubc.ca/#journals Journal title search]
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue]

Electronic resources link to full text in UBC licensed databases is called ''UBC eLink''.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
[https://guides.library.ubc.ca/GenAI/ Generative AI and Chat GPT Library Guide].
|-
|eResources Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] and [http://twitter.com/ubceres Twitter feed]  for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] If the form is not working for you, please email: '''ubclibrary.eresources@ubc.ca.'''

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [https://catalog-login.library.ubc.ca/ My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning] (general info)
[https://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/#fragment-40cc725beed3365bc0d67c9068f025b1-2 Scanning instructions]
|-
| Microfilm/Microfiche || All microforms are at Koerner Library, Level 2, and the collection and equipment are available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot located a few meters to the right of the front doors
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
*X̱wi7x̱wa Library: Slot located a few inches to the right of the front doors, outside main library entrance.
|-
| Computer Labs || Public computers & software: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver: [http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: https://okanagan.calendar.ubc.ca/
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| Affiliated Colleges || Vancouver Campus: Students, staff and faculty at Corpus Christi College and St. Mark’s College, Regent College, Carey College and the Vancouver School of Theology (VST) all receive UBC library access. Students need to be enrolled in courses at the affiliated college to receive access to UBC library services.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Coordinator(s) ||
 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:heather.berringer@ubc.ca Heather Berringer] 

[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|-
|FAQ
|Refer to this page for FAQ and response samples: [[Library:UBC Library AskAway Policy Page/FAQ|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/FAQ]]
|-
|Further Information
|Refer to this page for service providers' frequently asked questions; institutional memory; legacy services and relocated or closed branches: [[Library:UBC Library AskAway Policy Page/Further information|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/Further_information]]
|}

Library:UBC Library AskAway Policy Page

2026-04-14T00:37:47Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || Not applicable.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver] [https://library.ok.ubc.ca/about/code-of-conduct/ Food and Drink - Okanagan]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
Reach out to the subject librarians directly: https://directory.library.ubc.ca/subjectlibrarians/
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Library Catalogue || https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ '''Note''': EBSCO databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025. Please refer to the [https://guides.library.ubc.ca/EBSCOhostNewUI EBSCOhost User Interface Migration 2025] LibGuide
|-
|Institutional Repository / Digital Collections
|UBC institutional repository: [https://circle.ubc.ca/ cIRcle]
Main digital collection page: https://open.library.ubc.ca/

Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html

UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
|Google Scholar link
|https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
|-
|Subject Guides
|Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available
|-
|Citation Guides
|
*Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
**[https://guides.library.ubc.ca/apacitationstyle APA Citation Style Guide]
**[https://guides.library.ubc.ca/MLAHome MLA Citation Style Guide]
**[https://guides.library.ubc.ca/cite/chicago Chicago Citation Style Guide]
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Instruction
|[https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
Librarians provide course-based library orientations and research instruction. Please contact the appropriate subject librarians: https://directory.library.ubc.ca/subjectlibrarians/

[https://services.library.ubc.ca/facilities/guided-library-tours/#fragment-7bb6be0875ddd8b529a6830d1eeb459a-0 Guided library tours] for faculty, staff, and students.
|-
|List of Librarians
|Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca/ library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Course Reserves
|Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR (Library Online Course Reserves] ) system.
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves].

Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. ([https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/#:~:text=Library%20(1%20week)-,Course%20Reserves,Items%20restricted%20to%20students%20and%20faculty%20members,-Laptops Course Reserve loan period])

Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login).

For faculty and instructors with queries about course reserve, please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library

For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide/ Canvas user's guide section].
|-
| Interlibrary Loans (ILL) || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| eJournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page] or [https://search.library.ubc.ca/#journals Journal title search]
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue]

Electronic resources link to full text in UBC licensed databases is called ''UBC eLink''.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
[https://guides.library.ubc.ca/GenAI/ Generative AI and Chat GPT Library Guide].
|-
|eResources Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] and [http://twitter.com/ubceres Twitter feed]  for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] If the form is not working for you, please email: '''ubclibrary.eresources@ubc.ca.'''

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [https://catalog-login.library.ubc.ca/ My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning] (general info)
[https://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/#fragment-40cc725beed3365bc0d67c9068f025b1-2 Scanning instructions]
|-
| Microfilm/Microfiche || All microforms are at Koerner Library, Level 2, and the collection and equipment are available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot located a few meters to the right of the front doors
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
*X̱wi7x̱wa Library: Slot located a few inches to the right of the front doors, outside main library entrance.
|-
| Computer Labs || Public computers & software: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver: [http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: https://okanagan.calendar.ubc.ca/
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| Affiliated Colleges || Vancouver Campus: Students, staff and faculty at Corpus Christi College and St. Mark’s College, Regent College, Carey College and the Vancouver School of Theology (VST) all receive UBC library access. Students need to be enrolled in courses at the affiliated college to receive access to UBC library services.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Coordinator(s) ||
 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:heather.berringer@ubc.ca Heather Berringer] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|-
|FAQ
|Refer to this page for FAQ and response samples: [[Library:UBC Library AskAway Policy Page/FAQ|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/FAQ]]
|-
|Further Information
|Refer to this page for institutional memory; legacy services and relocated or closed branches: [[Library:UBC Library AskAway Policy Page/Further information|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/Further_information]]
|}

Library:UBC Library AskAway Policy Page/FAQ

2026-03-04T00:50:36Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}
When looking for services and staff, please keep in mind that UBC has multiple branches. Please ask where the patrons are coming from: Vancouver, Okanagan or somewhere else.

'''How to use this page''': Apple (Mac) users – Command+F and keyword; Windows users – CTRL+F and enter keyword

'''Hashtags''':

<nowiki>#</nowiki>AffiliatedCollege #Alumni #AnnotatedBibliography #Archives #Assess #AudioCineFilms #AuthorizedUsers #BCArchives #BorrowingServices #Business #BusinessPlan #Circulation #Citation #CitationManager #CitingCases #CompetitiveAnalysis #Copyright #CourseReserves #CriterionOnDemand #CustomerAnalysis #CWLLogin #Data #Database #Date #DavidLamLibrary #DOI #DomainSearch #Eat #EBSCOhost #EndNote #eResourcesAccess #Evaluate #EvaluateArticle #Film #FilmStudies #FoodPolicy #Google #GovernmentPublications #GreyLiterature #GroupStudy #GroupStudyRoom #Holds #HospitalStaff #Hours #ILL #IndustryReport #InterLibraryLoan #Journal #Kanopy #Law #LeanLibrary #LegalCitation #LOCR #Magazine #Mendeley #Movies #NFB #OpenAthens #OpenHours #PeerReviewed #Permalink #Popular #Print #Printer #PublicationDate #QuietStudy #ReadyReference #Recall #RegentCollege #Research #Reserves #Scholarly #Search #SilentStudy #SmallBusinessAccelerator #Statistics #Stats #StreamingMedia #StudySpace #Summon #UBC #UBCForms #UI #URL #VancouverSchoolofTheology #Vantagecollege #Video #Videomatica #WorldCat #Writing #WritingCentre #WritingHelp #Zotero 

{| class="wikitable"
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''UBC FAQ'''
|-
| colspan="2" |UBC: Where do I find all of the UBC forms for referrals?

* '''Answer:''' https://ask.library.ubc.ca/

<nowiki>#</nowiki>ubcforms
|-
| colspan="2" |UBC: Why can’t I see my course showing up in LOCR*?

* '''Answer''' – Please review the information on this page: https://services.library.ubc.ca/borrowing-services/using-course-reserves/#fragment-0b03fec0c7d56e821767a6941be729e5-3 If you still can’t find it, reach out to your instructor and let them know, they will be able to look after that. Is there a particular reading I can help you find in the meantime?

* '''Context -''' There are variations of this answer, but we (the library) can do absolutely '''nothing''' to add a student into LOCR. In an ideal world this happens automatically when they are registered and when the systems update. If they have recently registered – it may just be a matter of them waiting a day or two to get added in. Ultimately the instructor is the only one that can deal with this issue.

* *LOCR = Library Online Course Reserve

<nowiki>#</nowiki>reserve #coursereserve #LOCR
|-
| colspan="2" |UBC: Where do I find information related to OpenAthens login questions?

* https://guides.library.ubc.ca/connect/openathens

* '''Note''': For those with a personal OpenAthens login (not CWL) they will need to follow the exact pathway detailed on the above guide – they cannot search and then login, or they will get error messages

* Troubleshooting guide: https://guides.library.ubc.ca/connect/troubleshooting

* OpenAthens for alumni (others on the sidebar): https://guides.library.ubc.ca/connect/openathens/alumni

* Hospital staff: Please contact the BMB Library: https://woodward.library.ubc.ca/services-at-hospitals/bmb/

<nowiki>#</nowiki>OpenAthens #CWLLogin #HospitalStaff #AuthorizedUsers
|-
| colspan="2" |UBC: I’m a non-appointed hospital staff, how do I access the Library resources?

* '''Answer:''' Hospital staff cards are exclusively issued for one of the following UBC-affiliated teaching hospitals: BC Children’s Hospital and BC Women’s Hospital & Health Centre; St. Paul’s Hospital; Vancouver General Hospital & UBC Hospital. Please review the information on this page, under ''Non-UBC Appointed Hospital Staff:'' https://services.library.ubc.ca/borrowing-services/get-library-access/staff/ If you still need further assistance, please contact: library.accounts@ubc.ca

<nowiki>#</nowiki>HospitalStaff #AuthorizedUsers
|-
| colspan="2" |UBC: I’m a faculty at Vantage College and cannot login to Open Athens. Can you help me?

* Please, review the information on this page: https://guides.library.ubc.ca/connect/openathens/auth

* '''Note''': Many affiliated faculty do not go through the information on login. Usually pointing them to the guide and reassuring them that it’s a common question solves it.

* If they still cannot connect: I am sorry you are having a hard time accessing UBC resources. Please submit an OpenAthens Account Assistance Form for help: https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/

<nowiki>#</nowiki>Vantagecollege #AffiliatedCollege #OpenAthens #CWLLogin
|-
| colspan="2" |UBC: I'm a Regent College student. How do I access UBC resources?

* You can learn more here: https://allisonlibrary.regent-college.edu/online-resources?qt-guide=5#qt-guide

<nowiki>#</nowiki>RegentCollege #AffiliatedCollege
|-
| colspan="2" |UBC: I’m a Vancouver School of Theology student and am having issues accessing UBC resources, can you help me with my OpenAthens account?

* Please, review the information on this page: https://guides.library.ubc.ca/connect/openathens/auth

* '''Note''': Many affiliated faculty do not go through the information on login. Usually pointing them to the guide and reassuring them that it’s a common question solves it.

* If they still cannot connect: I am sorry you are having a hard time accessing UBC resources. Please submit an OpenAthens Account Assistance Form for help: https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/

<nowiki>#</nowiki>VancouverSchoolofTheology #AffiliatedCollege #OpenAthens
|-
| colspan="2" |UBC: LeanLibrary: AskAway and the Browser Extension

* There are different ways to bypass the browser extension when working on AskAway. From the [https://confluence.it.ubc.ca/x/b_wzD Confluence Training page]:
** Solution #1: Use a different browser than where you have the extension installed
** Solution #2: Use an incognito browser. [https://www.howtogeek.com/269265/how-to-enable-private-browsing-on-any-web-browser/ Instructions]
** Solution #3:
*** Make sure that you have the "Skip the pop-up..." box '''un-ticked''' in you instance of Lean Library
*** if the institution you are helping someone with has their own instance of lean Library, change your extension to that institution:
**** generally, right click on the square Lean Library icon and look for "Manage" then "Options" (Firefox) or just "Options" (Chrome) - haven't explored Edge or Safari -
**** change the institution (for ex. reset to Royal Roads
**** save

* if the institution does not use Lean Library, temporarily disable the extension:
** again, right click on icon and look for Manage (Firefox & Chrome) and turn off or disable extension
** to turn extension back on later, you will have to use the browser menu. In Firefox, look for Add-Ons then Extensions. In Chrome, look for More Tools then Extensions.

<nowiki>#</nowiki>LeanLibrary
|-
| colspan="2" |UBC: What are some search strategies I can use for Summon (the library discovery system)?

* https://guides.library.ubc.ca/c.php?g=697790&p=4955644

<nowiki>#</nowiki>Summon #Search #UBC
|-
| colspan="2" |UBC: Where can I find government (BC, Federal, International) publications?

* Government publications research guides: https://help.library.ubc.ca/finding-resources/government-publications/#fragment-73435197a72515bbee4db50c1601807b-1
* Introduction to finding government publications: https://guides.library.ubc.ca/tutorial-lfs/government_info

* Finding historical government documents using Summon: https://guides.library.ubc.ca/tutorial-lfs/government_info/summon

<nowiki>#</nowiki>GovernmentPublications
|-
| colspan="2" |UBC: How does printing work at UBC?

* You can learn more about it here: https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-0

<nowiki>#</nowiki>Print #Printer
|-
| colspan="2" |UBC: Which library is best for silent study?

* Great question! You can find a list of all silent studies here:

* UBC Library Vancouver: https://services.library.ubc.ca/facilities/group-silent-study-space/#fragment-66d1898efb99638f207a43d9eff72bd0-1

* UBC Library Okanagan: Under Library Study Spaces: https://library.ok.ubc.ca/spaces/library/

<nowiki>#</nowiki>SilentStudy #QuietStudy #StudySpace
|-
| colspan="2" |UBC: Can I eat in UBC libraries?

* Great question. We kindly ask you to be mindful of others around you and space – make sure to clean up after yourself 😊 You can review our food and drink policy here:

* Vancouver: https://about.library.ubc.ca/policies/food-and-drink-policy/

<nowiki>#</nowiki>FoodPolicy #Eat
|-
| colspan="2" |UBC: Where in UBC libraries can I work with my group?

* Great question! You can find a list of all group studies rooms here:
** UBC Library Vancouver: https://services.library.ubc.ca/facilities/group-silent-study-space/#fragment-66d1898efb99638f207a43d9eff72bd0-0
** UBC Library Okanagan: Under Library Study Spaces: https://library.ok.ubc.ca/spaces/library/ - You can learn how to book a room here: https://library.ok.ubc.ca/spaces/book-study-space/

* Vancouver: Which UBC library is for you? https://students.ubc.ca/ubclife/which-ubc-library-you

<nowiki>#</nowiki>GroupStudy #GroupStudyRoom
|-
| colspan="2" |UBC: What are the Hours for UBC Library?

* Vancouver: https://hours.library.ubc.ca/

* Okanagan: https://library.ok.ubc.ca/about/hours-and-locations/

<nowiki>#</nowiki>OpenHours #Hours
|-
| colspan="2" |UBC: I'm interested in film resources at UBC (including streaming). Is there a guide for finding these?

* https://guides.library.ubc.ca/film/filmguide

<nowiki>#</nowiki>Film #FilmStudies #Video #Videomatica #StreamingMedia #Movies
|-
| colspan="2" |UBC: I'm a UBC student. Where can I stream films from the library?

* https://guides.library.ubc.ca/streamingmedia

<nowiki>#</nowiki>Film #StreamingMedia #CriterionOnDemand #AudioCineFilms #Kanopy #NFB #Movies
|-
| colspan="2" |UBC: [https://copyright.ubc.ca/student-faq/ Copyright FAQs]
<nowiki>#</nowiki>Copyright
|-
| colspan="2" |UBC: Can I place a hold? How do I find a book?

* [[Library:Finding a Book|https://wiki.ubc.ca/Library:Finding_a_Book]]

* '''Note:''' For other PSI, you should always review the BCELN Policy page to learn more.

<nowiki>#</nowiki>Holds #Circulation #BorrowingServices #Recall
|-
| colspan="2" |UBC: I’m alumnus, can I still get access to [database name]?

* Search for the specific database on the indexes & databases tab https://www.library.ubc.ca/

* On the results page, click on “more info”

* The database page lists “Access & Permitted Uses”. Check for “Alumni Access”

* UBC Alumni can access many of the UBC Library's electronic resources from home. You can learn more about resources available for alumni here: https://guides.library.ubc.ca/alumniresources However, due to licensing agreements, unfortunately alumni can only access many databases from UBC Campuses only. You can learn more about Borrowing privileges and eResources Access here: https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-1

* View licensed resources for Alumni. You can also review the Alumni Library Guide.

* Alumni UBC App: https://alumni.ubc.ca/app/

* Contact: alumni.ubc@ubc.ca / 604-822-3313

<nowiki>#</nowiki>Alumni #Database #eResourcesAccess
|-
| colspan="2" |UBC: The database (EBSCOhost) UI design looks different from in the past. What happened? Is there any guide for searching in this interface?

* These databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025.

* Quick start guide (searching): https://connect.ebsco.com/s/article/New-EBSCOhost-Quick-Start-Guide?language=en_US

* EBSCOhost User Interface Migration 2025 guide: https://guides.library.ubc.ca/EBSCOhostNewUI/overview

* FAQ

<nowiki>#</nowiki>UI #EBSCOhost
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''AskAway FAQ'''
|-
| colspan="2" |What is a permalink?

* It’s a permanent link that won’t expire. I will give you the exact location to a resource at the Library, be it in-print, online or other material type.

<nowiki>#</nowiki>Permalink #ReadyReference
|-
| colspan="2" |How do I get access to a permalink?

* The process is similar in most libraries.

* UBC: From UBC Library results list, click on the link icon, then on “Copy”

* '''Note''': For databases, the process is a bit different, and each database has a different process.

<nowiki>#</nowiki>Permalink #ReadyReference #eResourcesAccess
|-
| colspan="2" |How do I write a business plan?

* UBC Small Business Accelerator has some reliable resources listed here: https://sba.ubc.ca/business-basics/create-your-business-plan If you need more, there are many options online, and you can start by Googling it. You just have to make sure you select a resource from a reputable institution to follow the example.

<nowiki>#</nowiki>BusinessPlan #SmallBusinessAccelerator #Business
|-
| colspan="2" |How do I write an Industry Report / Competitive Analysis / Customer Analysis?

* By analyzing and using multiple business databases and resources. We have plenty at UBC, and reviewing Library Guides can be a great start. Visit David Lam Library page to look for their Research guides: https://lam.library.ubc.ca/

* Resources (from templates to databases) for Business / Entrepreneurial / Marketing students for all of these questions:
** https://sba.ubc.ca/business-basics/beginners-guide-business-research
** https://sba.ubc.ca/business-basics/marketing
** https://www.lib.sfu.ca/help/research-assistance/subject/business/additional

* If patron is from a different Institution, look for resources available on their Business Library guides.

<nowiki>#</nowiki>Business #IndustryReport #CompetitiveAnalysis #CustomerAnalysis #DavidLamLibrary
|-
| colspan="2" |What are some search strategies I can use for Google?

* UBC: Domain search and grey literature tips: https://guides.library.ubc.ca/tutorial-lfs/government_info/google

<nowiki>#</nowiki>Google #Search #GreyLiterature #DomainSearch
|-
| colspan="2" |Where can I access BC Archives?

* Colonial to present day: https://royalbcmuseum.bc.ca/bc-archives/what-we-have/government-records

<nowiki>#</nowiki>BCArchives #Archives
|-
| colspan="2" |How do I know if an article is scholarly / peer-reviewed?

* Great question! I really like this resource because it lays out this information in ''multiple'' ways: https://bowvalleycollege.libguides.com/c.php?g=10229&p=52137

<nowiki>#</nowiki>Research #Scholarly #PeerReviewed
|-
| colspan="2" |How can I tell when something was published on a website?

* It depends! https://www.wikihow.com/Find-the-Publication-Date-of-a-Website Just please be mindful when evaluating the source of information. Not all resources without publication dates are bad sources, but some of them are, so, please, some time evaluating the source before using it.

* If you’re citing it, please be mindful of the citation style that you’re using.

<nowiki>#</nowiki>PublicationDate #Date #Citation
|-
| colspan="2" |How do I write an annotated bibliography?

* That would be a great question for your instructor and for your Writing Centre!
** Other institutions: Please look for the Writing contacts on the institution’s BCELN Policy page to refer students to.
** UBC Vancouver: Centre for Writing and Scholarly Communication: https://writing.library.ubc.ca/
** UBC-O: Student Learning Hub (SLH): https://students.ok.ubc.ca/academic-success/learning-hub/writing-language/

* Resources on writing them:
** How to Write an Annotated Bibliography? [[Library:How to Write an Annotated Bibliography|https://wiki.ubc.ca/Library:How_to_Write_an_Annotated_Bibliography]]
** Writing an Annotated Bibliography: https://writing-library.sites.olt.ubc.ca/files/2023/02/Writing-an-Annotated-Bibliography-3.pdf

<nowiki>#</nowiki>Writing #AnnotatedBibliography #WritingCentre
|-
| colspan="2" |I need (open) statistics/data on (industry). Where can I find that?

* '''Other PSI''': Look for the institution’s Business Research guides.

* '''UBC''': You can learn more about data here: Data & Statistics Research Guide: https://guides.library.ubc.ca/datastatistics and industries here: Industry & Market Research Guide: https://guides.library.ubc.ca/industry

<nowiki>#</nowiki>Statistics #Stats #Data #Research #Business
|-
| colspan="2" |I'm a (institution name) student and I need help writing. Can you read this over for me?

* I’m sorry, unfortunately library staff does not have the capacity to support writing. We’re happy to help you with your Research and citation questions, but, for writing help, please, reach out to your Writing Centre at:
** Other institutions: Please look for the Writing contacts on the institution’s BCELN Policy page to refer students to.
** UBC Vancouver: Centre for Writing and Scholarly Communication: https://writing.library.ubc.ca/
** UBC-O: Student Learning Hub (SLH): https://students.ok.ubc.ca/academic-success/learning-hub/writing-language/

<nowiki>#</nowiki>Writing #WritingHelp #WritingCentre
|-
| colspan="2" |What is the difference between a journal and a magazine?

* Great question: Here are some resource to help you: https://libguides.utoledo.edu/journalvsmagazine and https://keydifferences.com/difference-between-journal-and-magazine.html

<nowiki>#</nowiki>Journal #Magazine #Scholarly #Popular #Research
|-
| colspan="2" |What is the difference between a URL and a DOI?

* Great question! " DOIs differ from URLs in that they are static. In other words, once they are assigned, they will not change, which makes it very easy to locate at any future time (even after it has been moved)”. You can learn more here: https://owl.purdue.edu/owl/research_and_citation/conducting_research/internet_references/urls_vs_dois.html

<nowiki>#</nowiki>URL #DOI #Research
|-
| colspan="2" |I’m a law student. How do I cite (cases, rulings)?

* It depends on which Citation Style you’re using.

* '''Note:''' Ask patron which citation style and look for legal citation guides by the institution their coming from.
** UBC: https://guides.library.ubc.ca/legalcitation
** Canadian [https://www.canlii.org/en/commentary/doc/2024CanLIIDocs830#!fragment//BQCwhgziBcwMYgK4DsDWszIQewE4BUBTADwBdoByCgSgBpltTCIBFRQ3AT0otokLC4EbDtyp8BQkAGU8pAELcASgFEAMioBqAQQByAYRW1SYAEbRS2ONWpA Open Access Legal Citation Guide]

<nowiki>#</nowiki>Citation #LegalCitation #Law #CitingCases
|-
| colspan="2" |How do I evaluate a resource?

* There are different ways, and common methods include the CRAAP test and the SIFT Method. You can learn more about the CRAAP test here: https://guides.douglascollege.ca/CRAAP and about SIFIT here: https://www.lib.sfu.ca/help/research-assistance/evaluating-sources

* Note: Always look for something by the institution where the students is coming from on their BCELN policy page.

* UBC: Evaluating information sources guide: https://guides.library.ubc.ca/EvaluatingSources/Guidelines

* UBC: for biology students, but good for any resource: https://guides.library.ubc.ca/c.php?g=704417&p=5011106

<nowiki>#</nowiki>Evaluate #Assess #Research #EvaluateArticle
|-
| colspan="2" |I can’t find an article/book I want at (my school). What can I do?

* Let me double check for you, what is the title of the resource?

* Check the PSI catalogue and if it’s not available, recommend ILL (if available). If not available, check https://www.worldcat.org/. Ask where the student is located at, and recommend a public library, if possible. Send the public library “Get a library card” page.

* UBC: Interlibrary Loan: https://services.library.ubc.ca/borrowing-services/ill/

* ILL policy pages for all systems: https://illumebc.ca/about-us/ill-policies

<nowiki>#</nowiki>ILL #InterLibraryLoan #WorldCat #Research
|-
| colspan="2" |Which citation manager is the best?

* It depends on what you need from the tool. UBC has a great guide to help you selecting one: https://guides.library.ubc.ca/c.php?g=707463&p=5035498

* '''Note:''' Review the BCELN Policy page for citations and check if the institution has a preferred / subscription for any citation management tool.

<nowiki>#</nowiki>Citation #CitationManager #Zotero #Mendeley #EndNote
|-
| colspan="2" |How do I know if I should cite something?

* If you are using someone else’s images, words (be it from a book, an article, a movie or a song), ideas, you have to cite it. UBC has a nice guide for assessing your citation needs: https://learningcommons.ubc.ca/tutoring-and-advice/citations-self-assessment/

<nowiki>#</nowiki>Citation
|-
| colspan="2" |I am currently trying to access SageJournals through UBC and OpenAthens and I can't seem to access it. How do I access Sage journals?

* UBC Library has restructured the Sage contract. I encourage you to visit the Sage Title Retention List page to learn more about the change and the full list of titles that remain accessible through the Sage platform: https://collections.library.ubc.ca/budget-and-planning/sage-title-retention-list-for-2026/ You can also review our FAQ page to learn more about our decision: https://collections.library.ubc.ca/budget-and-planning/faq/

Articles in unsubscribed titles will continue to be available through open access (where applicable) and UBC Library’s InterLibrary Loan Service. You can access the ILL form here: https://services.library.ubc.ca/borrowing-services/ill/

<nowiki>#</nowiki>eResourcesAccess #Journal
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''More Guides and Tutorials'''
|-
| Webpages and Tutorials for Large Courses ||
* Science Course Guides: http://guides.library.ubc.ca/friendly.php?s=scienceguide
* APSC 201 http://guides.library.ubc.ca/content.php?pid=417391
* APSC 263 http://guides.library.ubc.ca/content.php?pid=431244
* BIOL 140 http://guides.library.ubc.ca/content.php?pid=483067
|-
| General Search Guides & Video Tutorials ||
* [https://guides.library.ubc.ca/howto How to LibGuides + video tutorials]
* General searching in Summon https://guides.library.ubc.ca/library_tutorial/searching#s-lg-box-16470918
* Using the peer review limiter in Summon https://guides.library.ubc.ca/c.php?g=697790&p=4952874#s-lg-box-15577927
* Books & Media: Introduction to Searching in the UBC Library Catalogue https://youtu.be/EXBYgZvliMA?si=1nTDtMWhVkAk58S
* Advanced Searching in the UBC Library Catalogue https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E
* Distinguishing Between a Scholarly and Popular Source https://guides.library.ubc.ca/EvaluatingSources/ScholarlyPopular#s-lg-box-15748732
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources and Services'''
|-
| Theses & Dissertations ||
Finding: http://guides.library.ubc.ca/theses

'''All UBC theses are available in digital format.'''

Thesis formatting requirements (UBCV): https://www.grad.ubc.ca/current-students/dissertation-thesis-preparation/formatting-requirements
|-
| Videomatica Collection ||
Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| Suggest a book || [https: / services.library.ubc.ca borrowing-services loan-policies-and-fines Loan Policies and Fines] | http://about.library.ubc.ca/contact-us/suggest-a-book/
|-
|Writing Help
|'''UBC Vancouver'''
The Writing Centre

* Drop-in and by-appointment tutoring: https://learningcommons.ubc.ca/tutoring-advice/
* Non-credit courses: https://extendedlearning.ubc.ca/study-topic/writing
* Writing Centre Resources: https://writing.library.ubc.ca/
* Writing Coaching (for students in the Sauder School of Business): https://mybcom.sauder.ubc.ca/get-better-grades/communication

'''UBC Okanagan'''

* Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
* Graduate Students: Centre for Scholarly Communication: http://library.ok.ubc.ca/wrs/csc/
|}

Library:UBC Library AskAway Policy Page/Further information

2026-01-29T21:08:34Z

ELIZABETHCARDOSOFERNANDES:

Library:UBC Library AskAway Policy Page

2026-01-23T02:14:36Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || Not applicable.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
Reach out to the subject librarians directly: https://directory.library.ubc.ca/subjectlibrarians/
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Library Catalogue || https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ '''Note''': EBSCO databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025. Please refer to the [https://guides.library.ubc.ca/EBSCOhostNewUI EBSCOhost User Interface Migration 2025] LibGuide
|-
|Institutional Repository / Digital Collections
|UBC institutional repository: [https://circle.ubc.ca/ cIRcle]
Main digital collection page: https://open.library.ubc.ca/

Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html

UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
|Google Scholar link
|https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
|-
|Subject Guides
|Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available
|-
|Citation Guides
|
*Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
**[https://guides.library.ubc.ca/apacitationstyle APA Citation Style Guide]
**[https://guides.library.ubc.ca/MLAHome MLA Citation Style Guide]
**[https://guides.library.ubc.ca/cite/chicago Chicago Citation Style Guide]
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Instruction
|[https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
Librarians provide course-based library orientations and research instruction. Please contact the appropriate subject librarians: https://directory.library.ubc.ca/subjectlibrarians/

[https://services.library.ubc.ca/facilities/guided-library-tours/#fragment-7bb6be0875ddd8b529a6830d1eeb459a-0 Guided library tours] for faculty, staff, and students.
|-
|List of Librarians
|Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca/ library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Course Reserves
|Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR (Library Online Course Reserves] ) system.
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves].

Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. ([https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/#:~:text=Library%20(1%20week)-,Course%20Reserves,Items%20restricted%20to%20students%20and%20faculty%20members,-Laptops Course Reserve loan period])

Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login).

For faculty and instructors with queries about course reserve, please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library

For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide/ Canvas user's guide section].
|-
| Interlibrary Loans (ILL) || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| eJournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page] or [https://search.library.ubc.ca/#journals Journal title search]
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue]

Electronic resources link to full text in UBC licensed databases is called ''UBC eLink''.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
[https://guides.library.ubc.ca/GenAI/ Generative AI and Chat GPT Library Guide].
|-
|eResources Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] and [http://twitter.com/ubceres Twitter feed]  for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] If the form is not working for you, please email: '''ubclibrary.eresources@ubc.ca.'''

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [https://catalog-login.library.ubc.ca/ My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning] (general info)
[https://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/#fragment-40cc725beed3365bc0d67c9068f025b1-2 Scanning instructions]
|-
| Microfilm/Microfiche || All microforms are at Koerner Library, Level 2, and the collection and equipment are available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot located a few meters to the right of the front doors
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
*X̱wi7x̱wa Library: Slot located a few inches to the right of the front doors, outside main library entrance.
|-
| Computer Labs || Public computers & software: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver: [http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: https://okanagan.calendar.ubc.ca/
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| Affiliated Colleges || Vancouver Campus: Students, staff and faculty at Corpus Christi College and St. Mark’s College, Regent College, Carey College and the Vancouver School of Theology (VST) all receive UBC library access. Students need to be enrolled in courses at the affiliated college to receive access to UBC library services.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Coordinator(s) ||
 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:heather.berringer@ubc.ca Heather Berringer] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|-
|FAQ
|Refer to this page for FAQ and response samples: [[Library:UBC Library AskAway Policy Page/FAQ|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/FAQ]]
|-
|Further Information
|Refer to this page for institutional memory; legacy services and relocated or closed branches: [[Library:UBC Library AskAway Policy Page/Further information|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/Further_information]]
|}

Library:UBC Library AskAway Policy Page

2025-10-03T21:44:53Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || Not applicable.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
Reach out to the subject librarians directly: https://directory.library.ubc.ca/subjectlibrarians/
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Library Catalogue || https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ '''Note''': EBSCO databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025. Please refer to the [https://guides.library.ubc.ca/EBSCOhostNewUI EBSCOhost User Interface Migration 2025] LibGuide
|-
|Institutional Repository / Digital Collections
|UBC institutional repository: [https://circle.ubc.ca/ cIRcle]
Main digital collection page: https://open.library.ubc.ca/

Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html

UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
|Google Scholar link
|https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
|-
|Subject Guides
|Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available
|-
|Citation Guides
|
*Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
**[https://guides.library.ubc.ca/apacitationstyle APA Citation Style Guide]
**[https://guides.library.ubc.ca/MLAHome MLA Citation Style Guide]
**[https://guides.library.ubc.ca/cite/chicago Chicago Citation Style Guide]
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Instruction
|[https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
Librarians provide course-based library orientations and research instruction. Please contact the appropriate subject librarians: https://directory.library.ubc.ca/subjectlibrarians/

[https://services.library.ubc.ca/facilities/guided-library-tours/#fragment-7bb6be0875ddd8b529a6830d1eeb459a-0 Guided library tours] for faculty, staff, and students.
|-
|List of Librarians
|Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca/ library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Course Reserves
|Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR (Library Online Course Reserves] ) system.
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves].

Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. ([https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/#:~:text=Library%20(1%20week)-,Course%20Reserves,Items%20restricted%20to%20students%20and%20faculty%20members,-Laptops Course Reserve loan period])

Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login).

For faculty and instructors with queries about course reserve, please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library

For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide/ Canvas user's guide section].
|-
| Interlibrary Loans (ILL) || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| eJournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page] or [https://search.library.ubc.ca/#journals Journal title search]
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue]

Electronic resources link to full text in UBC licensed databases is called ''UBC eLink''.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
[https://guides.library.ubc.ca/GenAI/ Generative AI and Chat GPT Library Guide].
|-
|eResources Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] and [http://twitter.com/ubceres Twitter feed]  for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] If the form is not working for you, please email: '''ubclibrary.eresources@ubc.ca.'''

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [https://catalog-login.library.ubc.ca/ My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning] (general info)
[https://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/#fragment-40cc725beed3365bc0d67c9068f025b1-2 Scanning instructions]
|-
| Microfilm/Microfiche || All microforms are at Koerner Library, Level 2, and the collection and equipment are available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot located a few meters to the right of the front doors
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
*X̱wi7x̱wa Library: Slot located a few inches to the right of the front doors, outside main library entrance.
|-
| Computer Labs || Public computers & software: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver: [http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: https://okanagan.calendar.ubc.ca/
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| Affiliated Colleges || Vancouver Campus: Students, staff and faculty at Corpus Christi College and St. Mark’s College, Regent College, Carey College and the Vancouver School of Theology (VST) all receive UBC library access. Students need to be enrolled in courses at the affiliated college to receive access to UBC library services.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Coordinator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|-
|FAQ
|Refer to this page for FAQ and response samples: [[Library:UBC Library AskAway Policy Page/FAQ|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/FAQ]]
|-
|Further Information
|Refer to this page for institutional memory; legacy services and relocated or closed branches: [[Library:UBC Library AskAway Policy Page/Further information|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/Further_information]]
|}

Library:UBC Library AskAway Policy Page

2025-09-24T20:23:39Z

ELIZABETHCARDOSOFERNANDES:

{{Start tab|
| tab-1 = AskAway Policy Page
| link-1 = Library:UBC_Library_AskAway_Policy_Page
| tab-2 = FAQ
| link-2 = Library:UBC_Library_AskAway_Policy_Page/FAQ
| tab-3 = Further Information
| link-3 = Library:UBC_Library_AskAway_Policy_Page/Further information
}}

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || Not applicable.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
Reach out to the subject librarians directly: https://directory.library.ubc.ca/subjectlibrarians/
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Library Catalogue || https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ '''Note''': EBSCO databases will migrate to the new EBSCOhost user interface on Tuesday, August 5, 2025. Please refer to the [https://guides.library.ubc.ca/EBSCOhostNewUI EBSCOhost User Interface Migration 2025] LibGuide
|-
|Institutional Repository / Digital Collections
|UBC institutional repository: [https://circle.ubc.ca/ cIRcle]
Main digital collection page: https://open.library.ubc.ca/

Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html

UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
|Google Scholar link
|https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
|-
|Subject Guides
|Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available
|-
|Citation Guides
|
*Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
**[https://guides.library.ubc.ca/apacitationstyle APA Citation Style Guide]
**[https://guides.library.ubc.ca/MLAHome MLA Citation Style Guide]
**[https://guides.library.ubc.ca/cite/chicago Chicago Citation Style Guide]
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Instruction
|[https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
Librarians provide course-based library orientations and research instruction. Please contact the appropriate subject librarians: https://directory.library.ubc.ca/subjectlibrarians/

[https://services.library.ubc.ca/facilities/guided-library-tours/#fragment-7bb6be0875ddd8b529a6830d1eeb459a-0 Guided library tours] for faculty, staff, and students.
|-
|List of Librarians
|Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca/ library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
|Course Reserves
|Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR (Library Online Course Reserves] ) system.
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves].

Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. ([https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/#:~:text=Library%20(1%20week)-,Course%20Reserves,Items%20restricted%20to%20students%20and%20faculty%20members,-Laptops Course Reserve loan period])

Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login).

For faculty and instructors with queries about course reserve, please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library

For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide/ Canvas user's guide section].
|-
| Interlibrary Loans (ILL) || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| eJournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page] or [https://search.library.ubc.ca/#journals Journal title search]
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue]

Electronic resources link to full text in UBC licensed databases is called ''UBC eLink''.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
[https://guides.library.ubc.ca/GenAI/ Generative AI and Chat GPT Library Guide].
|-
|eResources Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] and [http://twitter.com/ubceres Twitter feed]  for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] If the form is not working for you, please email: '''ubclibrary.eresources@ubc.ca.'''

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [https://catalog-login.library.ubc.ca/ My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning] (general info)
[https://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/#fragment-40cc725beed3365bc0d67c9068f025b1-2 Scanning instructions]
|-
| Microfilm/Microfiche || All microforms are at Koerner Library, Level 2, and the collection and equipment are available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || Public computers & software: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver: [http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: https://okanagan.calendar.ubc.ca/
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| Affiliated Colleges || Vancouver Campus: Students, staff and faculty at Corpus Christi College and St. Mark’s College, Regent College, Carey College and the Vancouver School of Theology (VST) all receive UBC library access. Students need to be enrolled in courses at the affiliated college to receive access to UBC library services.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Coordinator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|-
|FAQ
|Refer to this page for FAQ and response samples: [[Library:UBC Library AskAway Policy Page/FAQ|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/FAQ]]
|-
|Further Information
|Refer to this page for institutional memory; legacy services and relocated or closed branches: [[Library:UBC Library AskAway Policy Page/Further information|https://wiki.ubc.ca/Library:UBC_Library_AskAway_Policy_Page/Further_information]]
|}

Library:UBC Library AskAway Policy Page

2024-12-06T18:44:08Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides ||
* Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
[https://guides.library.ubc.ca/GenAI/ Generative AI and Chat GPT Library Guide].
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| Affiliated Colleges || Vancouver Campus: Students, staff and faculty at Corpus Christi College and St. Mark’s College, Regent College, Carey College and the Vancouver School of Theology (VST) all receive UBC library access. Students need to be enrolled in courses at the affiliated college to receive access to UBC library services.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-12-03T23:53:29Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides ||
* Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
[https://guides.library.ubc.ca/GenAI/ Generative AI and Chat GPT Library Guide].
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-10-24T21:34:11Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides ||
* Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| Campus Security Contact || Vancouver Campus: [https://security.ubc.ca/contact-us/ https://security.ubc.ca/contact-us/]
Okanagan Campus: [https://security.ok.ubc.ca/ https://security.ok.ubc.ca/]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-10-03T17:47:25Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides ||
* Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|[https://genai.ubc.ca/guidance/teaching-learning-guidelines/ Teaching and Learning Guidelines].
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-10-01T23:15:23Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides ||
* Visit [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
*Citation Formatting Help: Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|Not available.
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-10-01T23:12:54Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extension](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
|Write Away
|Not available.
|-
|Generative AI Guidelines
|Not available.
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-09-16T18:13:08Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area for Vancouver, or [https://library.ok.ubc.ca/contact/subject-librarians/ Subject Librarians] for Okanagan. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-09-12T00:05:11Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca https://courses.students.ubc.ca/]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-09-11T23:52:36Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink - Vancouver]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-09-04T19:25:37Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:Donna.langille@ubc.ca Donna Langille 250-807-9233] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-05-15T01:18:14Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]. You can also review the [https://guides.library.ubc.ca/alumniresources Alumni Library Guide].
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:james.bachmann@ubc.ca James Bachmann: 604-822-2396] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Write Away https://writeaway.ca/
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-04-01T22:00:53Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:james.bachmann@ubc.ca James Bachmann: 604-822-2396] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
 
'''UBC Vancouver''' 
The Writing Centre
*Write Away https://writeaway.ca/
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2024-01-05T18:49:43Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
*Hospital staff: Please contact the BMB Library: [https://woodward.library.ubc.ca/services-at-hospitals/bmb/#ContactUs-3 Biomedical Branch Contact Us page]
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:james.bachmann@ubc.ca James Bachmann: 604-822-2396] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
'''Both Campuses'''
*WriteAway https://writeaway.ca/
 
'''UBC Vancouver''' 
The Writing Centre
*Write Away https://writeaway.ca/
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2023-11-23T23:44:07Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Outage and Emergency Contact
|Check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for current outages
If not already on listed on the blog please report the issue (or have patron report it, whatever is easiest!) to UBC eResources via our [https://about.library.ubc.ca/contact-us/ejournal-help/ Online Form] or the email: '''lib-ejhelp@lists.ubc.ca'''.

If you have the time to Troubleshoot, it is appreciated! UBC eResource Troubleshooting 101:
https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* A login with Campus Wide Login (CWL) is required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library hours). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
*[https://guides.library.ubc.ca/connect/openathens/auth Faculty Authorized users and Affiliated College employees] require a Personal OpenAthens account to access library eResources. Patrons can apply online or in person at Koerner library. All questions can be directed to the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account form] for troubleshooting.
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:james.bachmann@ubc.ca James Bachmann: 604-822-2396] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
'''Both Campuses'''
*WriteAway https://writeaway.ca/
 
'''UBC Vancouver''' 
The Writing Centre
*Write Away https://writeaway.ca/
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Library:UBC Library AskAway Policy Page

2023-08-25T00:16:34Z

ELIZABETHCARDOSOFERNANDES:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink]
|-
| Library Floor Plans || [https://branchasian.sites.olt.ubc.ca/files/2022/08/AsianLibraryFloorPlan.pdf Asian Library] [https://guides.library.ubc.ca/ld.php?content_id=30771027 Biomedical Branch (BMB) Library] David Lam Library: Visit the front desk for directions [https://wiki.ubc.ca/images/4/4a/Education_Library_Map_2023_FINAL.pdf Education Library] [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre (Levels 1-4)] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Irving K. Barber Learning Centre: Music, Art and Architecture Library (Levels 3 & 4)] [https://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor1.pdf Koerner Library (Floor 1)] [http://koerner-library.sites.olt.ubc.ca/files/2013/09/KoernerFloor2.pdf Koerner Library (Floor 2)] [http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] Okanagan Library: Visit the front desk for directions [https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library (Main Floor)] X̱wi7x̱wa Library: Visit the front desk for directions [http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
| Make an appointment for a research consultation ||
[https://libcal.library.ubc.ca/appointments Fill in a form, select location to access form]
|-
|-
|E-Resources Emergency Contact
|(604) 822-4192 M-F and [mailto:lib-ejhelp@lists.ubc.ca via email] - lib-ejhelp@lists.ubc.ca
'''Issues and error messages can be reported at''' https://ask.library.ubc.ca/
Also check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for technical bulletins for Eresource access problems Trouble-shooting with patron: https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* UBC implemented OpenAthens in June 2021. A login with Campus Wide Login (CWL) required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library service restrictions). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [https://lthub.ubc.ca/guides/locr-instructor-guide// Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

For information about requests for individual items please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals & Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-

|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [https://koerner.library.ubc.ca/collections/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 You may contact anyone on our coordinator team for scheduling questions: 
[mailto:elizabeth.fernandes@ubc.ca Elizabeth Fernandes: 604-827-0249]

[mailto:james.bachmann@ubc.ca James Bachmann: 604-822-2396] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-2883] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [https://maa.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

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! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
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| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
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| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
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| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
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| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
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| style="width: 20%; vertical-align: top;" | Writing Help ||
'''Both Campuses'''
*WriteAway https://writeaway.ca/
 
'''UBC Vancouver''' 
The Writing Centre
*Write Away https://writeaway.ca/
*Drop-in and by-appointment tutoring:[https://learningcommons.ubc.ca/tutoring-advice/ https://learningcommons.ubc.ca/tutoring-advice/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://writing.library.ubc.ca/ https://writing.library.ubc.ca/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
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