UBC Wiki - User contributions [en]

Sandbox:Chapman Learning Commons Assistant Orientation/lendingprocedures

2025-10-03T21:36:27Z

AlexandraKuskowski: /* Maximum Laptop Loans */

'''Before you begin…''' Breathe. Take your time. If you’re calm, the patron will be calm, too :)

== Before Lending Procedures ==
* ''Greet the patron when they come to the desk!''
* If they are asking for equipment, ensure you know exactly what they need (i.e. Magsafe or Magsafe 2 chargers, VGA vs HDMI adapter)
* The patron must have a physical or digital UBC card, or library card to be able to borrow equipment.
* Lending Agreement Form: Check the 'notes' section of Voyager to see if they have signed a lending agreement form. If they haven't, ask them to sign one and double check that all sections are filled out correctly before bringing it to Circulation to file away.
** Exceptions: Patrons do not need to sign a lending agreement form for '''same-day loans (loans due back by end of day).''' This includes headphones, adapters, chargers, and office supplies.
** Laptops have a separate laptop lending agreement form.
* For equipment:
** Ensure ''ALL'' pieces are present before lending it out AND the barcodes on the equipment match the bag. Make sure patron is aware of all the pieces.
** Do not loan out more than 1 of each item without consulting a staff member first. Patrons can loan out multiple different types of items at the same time.
*On Voyager:
** [[File:VoyagerOptionsSettings.png|thumb|Your Voyager Session Preferences should look like this. ]]Make sure you have changed your preferences so that the app does not try to print a receipt. Voyaver Circulation > Options > Session Preferences > Uncheck boxes for 'Print Hold Slips' and select 'No Due Date Slip'.
*When mentioning the due date to the patron, please refer to the sticker on the item. (i.e. 24 hours). Do not refer to the due date on Voyager.

== Items are Returned Procedures ==
* ''Greet the patron when they come to the desk.'' Ask them to wait at the desk while you inspect the item.
* Inspect the equipment and ensure that ALL parts of the item are there
* Ask them if they had any problems with the item they borrowed. ''If there was an issue let a staff member know.''
* If an item is damaged, do not check it in Voyager!!! Inform patron staff must review. Fill in an item issue form and bring it to the back, and put it on the broken equipment desk. A follow up email is also helpful (see "Reporting an Issue" [https://blogs.ubc.ca/commons/professional-communication/ here]).
* '''Returning Items:'''
* CLCA must check all parts of any loaned item are returned and functioning. – be sure to check the item’s checklist if it has one. '''DO NOT''' check the item back in aka "discharge" if something is missing or not working. Once approved by the CLCA, the item can be discharged from Voyager.
**'<nowiki/>''Voyager:''' If item has ''all pieces'' and is working: scan the barcode of the item in Voyager to discharge: ''make sure it reads 'Discharged!''' If you are unsure click item. The item should pop up and say discharge. This is very important. [i.e. Do not just 'trust' the beep.]
** Place the item in its corresponding bag if applicable (make sure that the barcode on the item and bag match!!!) and return the item to the equipment cabinet.
*** Laptop is returned: make sure to [https://blogs.ubc.ca/commons/ipads/ “yellow disk”] it and plug it in to charge. (You do not need to yellow disk Employee loaner laptops)
*** iPad returned: make sure to "clear" it. Directions are under the 'iPads' tab in the equipment lending tab on the blog.
* '''NOTE''': Patrons must wait 1 hour between returning an item and loaning out the same piece of equipment (i.e. if a patron returns a laptop at 12:00pm, they must wait until 1:00pm to loan out another one)
* '''Fines:'''
* If the patron has fines, be sure to let them know how much the fines are. They can pay these online or at the Circulation Desk.
* If the patron has an issue with any of the fines, let them know they can appeal the fines by filling in an appeal form online [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ubc-library-fines-appeal-form/ here].
* Be sure to jot down all details of the interaction: Patron’s ID number, time and circumstances of the late return, barcode of the item and e-mail these details to the Learning Services Librarian and Senior Program Assistant

== Item Returns & Closing==
*''CLCAs are expected to accept item returns right up until closing.'' '''Do not leave the desk early!'''
*If you do not have enough time before closing to inspect an item properly, do not discharge it. Inform the patron that the item will be dealt with the following morning and bring it to room 318. Leave it on Daniel's desk with an item issue sheet explaining that it has not been discharged and note the date and time of its return.
*If the scenario above occurs on a Friday evening or Weekend, send a message to the next opening CLCA informing them of the situation. After inspecting the item properly and confirming that it is not broken or missing any components, the opener can then ask MAA staff to discharge the item the following morning.
*''CLCAs are NOT expected to accept items after closing.'' If a patron attempts to return an item after closing, please inform them that they will have to return the item the following morning instead.

==Renewing Items==
Now that we offer all equipment on a first come first serve basis, patrons can renew items themselves (up to the maximum loan time). Check the [https://blogs.ubc.ca/commons/loan-chart-reference/ loan chart] or the [https://learningcommons.ubc.ca/borrow-equipment/ borrowing equipment page] for specific renewal times for items.

'''No items can be borrowed for longer than the standard loan time including renewals'''. This is to ensure that our first come first served model can provide equitable access to our equipment for all patrons.

It is always best to educate patrons on how to renew their own items so that they can do it for themselves in the future.

'''How to renew items:'''

Instructions also found here: https://learningcommons.ubc.ca/changes-to-equipment-bookings-faq/

#Visit the library home page: library.ubc.ca
#Click on the ‘Log In’ button on the top right corner of the screen

#Select ‘My Library Account Login’.

#Log in using one of two methods:
#*'''CWL Login:''' Press the Blue ‘CWL Login’ Button and log in with your CWL username and password. You may need to use Duo Multi-Factor Authentication.
#*'''Standard Library Login:''' Enter your library barcode (found on the back of your UBC card) and your pin. If you forgot your pin, you can reset it using your library barcode and your email address.
#*Once you are logged in, you will see all the items you have borrowed. To renew a specific item, select the item and click on the yellow ‘Request Renewal’ button.
#The new due date will be reflected under the column for ‘Due date’.
#*If your item is not eligible for renewal, the attempt will be unsuccessful and an error message will show up.
'''Renewing items on Voyager:'''

If a patron is in a rush or doesn't know how to renew, you are welcome to do it for them via Voyager. You're encouraged to teach patrons how to complete the process themselves.

The patron does not need to bring the item with them for you to renew.

Renewals are only allowed on some items. All the information is on the equipment loan chart.

#On Voyager Circulation, select 'Patron'
# Scan the patron's barcode or enter their library card number
#Select the card catalogue item to see their charged items (i.e., the items they have checked out). [[File:ChargedItemsIcon.png|thumb|Charged Items Icon]]
#Select the item they want to renew. The selected item will be highlighted in blue.
#[[File:Image (5).png|thumb|Renew Only]]Press the 'Renew Only' button.
#Double check that the new due date has updated.
#*Voyager will stop you if a renewal is not possible!

==Returning Items Marked 'Lost'==
Items are automatically marked lost by Voyager lost once they have been overdue for a certain amount of time. You will know that an item is ‘lost’ once you try to discharge through Voyager.

'''Important''': Patrons will not always tell you that their item is very overdue or lost. '''Pay close attention to the Voyager pop-ups and notices.'''

*Greet the patron. Ask them to wait at the desk until the process is complete.

===Step 1: Call Staff & Check for damage===

*CLCA must call a staff member to help with the return and check all parts of any loaned item are returned and functioning. – be sure to check the item’s checklist if it has one. DO NOT check the item back in aka "discharge" if something is missing or not working. Once approved by the CLCA, the item can be discharged from Voyager and (if reserved) LibCal.
**'''If item is missing pieces or damaged:''' If an item is damaged, do not check it in Voyager!!! Inform patron that staff must review. Fill in an item issue form and bring it to the back, and put it on the broken equipment desk. A follow up email is also helpful (see "Reporting an Issue" [https://blogs.ubc.ca/commons/professional-communication/ here]).
***Item issue forms are found in the stationary cabinets (first drawer).

===Step 2: Discharge on Voyager===
''This will look different to discharging regular items. Follow the steps below.''

*If item has all pieces and is working: scan the barcode of the item in Voyager to discharge
*'''Pop-up 1 - 'Item marked as 'Lost<nowiki>''</nowiki>:''' The screenshot below shows a pop-up on Voyager. This indicates that the item has a ‘lost’ status. Make sure you thoroughly inspect the item for damage. '''If no damage, Select 'OK'.'''
**If damaged/missing pieces: Select 'Cancel' and proceed with Item Issue Form, informing patron that further inspection is necessary.[[File:VoyagerPopUp1.png|thumb|Pop-up 1: Voyager lost item status|none]]

* '''Pop-up 2 - 'Remove Lost Item Status?':''' Select ''''Yes'''<nowiki/>'. We want the lost status removed so that the item will be marked available for other patrons.[[File:VoyagerPopUp2.png|thumb|Voyager Pop-Up 2: Remove Lost Item Status?|none]]

*'''Pop-up 3 - Checkboxes:''' This pop-up asks you whether to remove the lost item replacement fee and the lost item processing fee.
**'''Select 'OK', and leave the boxes checked, as we DO want to remove the fees. This means they will not be charged a replacement fee for losing the item.''' If you change the boxes and uncheck them, the patron will receive fees for the lost item despite having returned it. This does not affect overdue fines. [[File:VoyagerPopUp3.png|thumb|Voyager Pop Up 3: Remove Lost Item Fees?|none]]

*'''Pop-up 4 - Outstanding Fines:''' This pop-up may appear, indicating that there are overdue fees.
** '''Select 'OK'.''' Explain to patron that they will still have late fees on their account. '''Refer them to the fine appeals form and let staff know about the interaction''' (Patron ID number, time, circumstances of late return, barcode of the item, in an email to the Learning Services Librarian and Senior Program Assistant
** Please ensure that you’re mentioning that the fines are related to the specific item being returned late. Ask the patron if they would like their account to be checked for any additional fines. - Hailey, 2025
** When patrons have booked a laptop, check to make sure it’s working and charged before they come to pick it up! Likewise, do the same for one of the 24hr laptops in case a patron needs one during the day. It saves a lot of time when charging them out. – Angela R, August 2023
** When discharging equipment, make sure to check all the pockets and zips to see patrons don’t leave another equipment like adapters and mouse in them as they sometimes don’t return equipment separately.- Manya. November 2024
** [[File:VoyagerPopUp4.png|thumb|Voyager Pop up 4: Overdue fines|none]]

*'''Normal Discharge Window:''' You should now see the discharge window as it regularly appears. You will likely not see a dollar amount for patron fines - this is okay, the patron's fines will still show up on their account. See instructions below on how to check a patron's account for fees. [[File:VoyagerDischargeWindow.png|thumb|Voyager Discharge Window: Likely no fees will appear, but the patron will still have overdue fees on their account.|none]]
*'''Need to check a patron's account for fines?''' It's a good idea to check a patron's account to communicate with them how much they owe in fines. Step-by-step instructions:
**If you still have the discharge window open, select 'Patron' on the top Voyager tab. You will then see the patron's account information.
***The green dollar sign symbol represents fines and fees. You can click on this to see a detailed breakdown of all their fines.
*** Communicate the dollar amount to the patron.
***Refer them to the fine appeals form if there are any issues and report the issue to staff.
**If you closed the discharge window:
***In Voyager, select 'Patron'.
***In 'Patron Search', select 'Barcode' to search by library card barcode.
***Scan the patron's library card.
***Click on the green dollar sign.
***Communicate the dollar amount to the patron.
***Refer them to the fine appeals form if there are any issues and report the issue to staff
===Step 4: Let staff know that a lost item has been returned.===

*Details to note: Patron ID number, Item Barcode, Date, Time and Circumstances of Late Return, and whether they will be submitting a fine appeal form.

==Wipe Memory Cards (Camcorders/Cameras/GoPros)==
When lending equipment (camcorders/cameras/GoPros etc.) remind the patron that the device contents will be deleted. Ask them to clear the memory card themselves. When they return the equipment, double check that the memory card is cleared.

To clear a SD Card on any returned camera equipment:

1. Press the MENU button

2. Select 'Settings' or 'Setup'

3. Select 'Format'

This should do the trick to clear all data for the next patron!

==Equipment Loan Chart ==
Refer to the [https://blogs.ubc.ca/commons/loan-chart-reference/ chart at the desk/ on the blog] that lists all the equipment we loan, the details of who can borrow it, the loan period, and fine rates.

Remember:

*"End of Day" loans are due back ''the same day you loan them'' a half hour before closing! If they need an extension ask a staff member.
* 24 Hour or "1-day" loans are due back exactly 24 hours from when they are loaned out. In some cases, you might need to add on a few hours if the desk is not open at the time they are supposed to return it.
*Don't share the loan chart with patrons
==Maximum Laptop Loans ==
Note that we do enforce a policy of 10 laptop loans ''per patron per term''. This is to ensure that individuals are not monopolizing access to these electronic resources. Please do not loan laptops to patrons who have exceeded this maximum without staff approval.

Patrons CAN loan laptops at ''other'' locations even with this block. You can let them know that.

Patrons who have currently exceeded 10 laptop loans between September 1st, 2025 to December 31st, 2025:

*Adelina Xu, BC: 29424836898568
== Item did not get returned aka "Bad Discharges" / Fines==
Here are the procedures for a bad discharge/ patron complaints when they have a fine- when a CLCA goes to charge a piece of equipment and realizes it was never discharged:
*'''Email the Learning Services Librarian and Senior Program Assistant''' - Include
**Students name and/or student number
** Student barcode
**What the item is (eg laptop)
**Item barcode
**Ask the student to share the time they say they returned the time (and share that information with us).
* Inform the student that reviewing their information can take 1-2 business days, but if their fine is under $50 they can still use library services ( ie check out more equipment).
*They can also submit a Fine Appeal Loan Form - Link is in quick links on the blog.
*If the student is visibly upset: give them a staff member's card to contact them directly (NOTE: staff members will not initiate emails with patrons)

==Sending staff a message about a loaning issue? Use this format!==
Date of Interaction:

Time of Interaction:

Patron Name:

Equipment Name & Barcode (last 4 digits):

Is this message… General or Urgent?

Message: ''please use bullet points''

==='''Here is an example message:'''===
Date: Monday, April 3

Time: 11:03am

Patron: Spongebob SquarePants

Equipment: Handheld Mic (5712)

General

Message:

*brought microphone back late (due at 9am on Monday, April 3) & received fine
*said brought late due to illness
*patron will fill out fine appeal form
==CLCAs Borrowing Equipment==
As a UBC student, you are absolutely welcome to borrow the equipment that the CLC offers, during the hours we are open. Please just remember to keep the following in mind:
*Loan out the equipment properly- with your UBC Card. Do not just grab the piece of equipment you need.
* Only loan out equipment during our operational hours.

==NO CLCA at the Desk ==
Occasionally there will be no CLCA at the desk - either due to single staffing or both CLCAs leaving the desk to help patrons. In this event, the last CLCA to leave the desk unattended should '''''always''''' inform MAA staff how long they will be away, even if it is just for a few minutes.

==Important Notes ==
* When logging into Voyager make sure to use CWL and chose password. Choose "CLC (IKLBC) circulation". Once logged in select "Options" from the top tab. Choose "No Due Date Slip" '''[See video below]'''
*When loaning out scissors, ask the patron if they are using them at the desk or away from the desk. If they just need to use them at the desk, you do not need to scan the scissors out in Voyager.
*Items given out freely / without ID: Scrap Paper & Golf Pencils.
*Items we do not have / give out: Blank paper; pens (unless they are our CLC pens): and be selective about earplugs- these are only for construction/loud events!
*Patrons will have to go to Staples or the UBC bookstore should they have any additional stationery needs.
*If a Patron returns a "LOST" item, check it back into Voyager and wait for a pop up to appear with two boxes. The boxes will be labelled 1) "remove item late fee" and 2) "remove item replacement fee". ''Do not un-check these boxes'', please press the "Accept" pop-up and continue to discharge the item back into inventory. Let a staff member know when an item comes back as 'Lost'.
*Please ensure that, when signing in to Voyager, you select UBC and not Training / Testing. Training / Testing mode does not connect to the server and will not allow any charges or discharges to be recorded.

Library:PayforPrint/Visitors Guests

2025-07-15T20:45:14Z

AlexandraKuskowski: /* 3) I want to add value to my card in cash. Where can I do this? */

==Getting Started==
<ul>
<li>Community users, visitors and guests can print and copy at UBC Vancouver Library with the '''UBC Guest Card'''. Please note that the UBC Guest Card in Vancouver is different from the guest access id which is required for login to library workstations. At the UBC Okanagan Library, the UBC Guest Card is also used to login to library workstations.
 
https://services.library.ubc.ca/files/2014/08/Screen-Shot-2014-08-26-at-4.26.01-PM.png https://services.library.ubc.ca/files/2014/08/Screen-Shot-2014-08-26-at-4.27.04-PM.png
<li>UBC Guest Cards can be purchased at any UBC circulation desk at a cost of $5 (cards are preloaded with $5). Cards can also be purchased from the card vendor on level 3 of the Irving K. Barber Learning Centre.
<li>Funds can be added to your UBC Guest card via the card vendor on level 3 of the Learning Centre, online via https://payforprint.ubc.ca, and at both UBC Okanagan cafeterias. To login to the online site, use the account number and scratch-off password on the back of the card. Once you've logged in, select “Add Money – Visitors”.
<li> To manage your account, go to: https://payforprint.ubc.ca. If you wish, you may register your email address and change your password. This will enable you to use your email address and a password of your choice to access UBC's Pay for Print service.
<li>Visit the "Printing with Pay for Print" tab above for step by step printing instructions.
</li>
</ul>

==Printing with Pay for Print ==

This process is for UBC Vancouver only:

'''From a Library computer'''

# Select ''''Print'''<nowiki/>' on the computer. (You must login with a guest access id which is required for login to library workstations first. )
# Login to Pay for Print when prompted by the computer. '''Username:''' UBC Guest Card Account number (see image on Getting Started page) '''Password:''' PIN on the bottom of the card (see image on Getting Started page)
# Your print job is ready! Go to a printer in IKBLC or other libraries (see [https://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete List of Public Printers]), '''swipe your UBC Guest card''' through the card scanner (OR login with your UBC Guest Card Account number and PIN) and click '''Print'''.

'''From a Personal computer'''

# Go to '''payforprint.ubc.ca'''
# Sign in with: '''Username:''' UBC Guest Card Account number (see image on Getting Started page) '''Password:''' PIN on the bottom of the card (see image on Getting Started page)
# On the left sidebar click on '''Web Print'''
# Clink on the green Submit a Job button and choose a printer:
## If printing in a library select one of:
##* For '''double-sided printing''' choose:
##*# Central\BW-Letter-Duplex-8.5x11
##*# Central\Colour-Letter-Duplex-8.5x11
##*# Central\BW-Tabloid-Duplex-11x17
##*# Central\Colour-Tabloid-Duplex-11x17
##* For '''single-sided printing''' choose:
##*# Central\BW-Letter-Single-8.5x11
##*# Central\Colour-Letter-Single-8.5x11
##*# Central\BW-Tabloid-Single-11x17
##*# Central\Colour-Tabloid-Single-11x17
# Your print job is ready! Go to a printer in IKBLC or other libraries, '''swipe your UBC Guest card''' through the card scanner (OR login with your UBC Guest Card Account number and PIN) and click '''Print'''.

'''Important Notes'''

* File size is limited to 15MB
* Copies are 10 per job
* [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Cost per side]
* If the pop-up window does not display, click the green "PaperCut MF" icon on the right hand side of the bottom task bar.
* Verify that you have enough funds available in your account. If not, to add money, login to the [https://payforprint.ubc.ca Pay for Print website] and click on “Add Money – Visitors” or visit any UBC Food Services location or visit the card vendor on level 3 of the I. K. Barber Learning Centre.
* Print jobs are deleted after 3 hours.

== Scanning and Copying ==
UBC Vancouver Library offers '''free''' scanners at all library branches, specifically:

* 8 flatbed scanners attached to Mac workstations in the Chapman Learning Commons, including one express scanning station with a 10-minute time limit. Slide and film scanning attachments are available at the Information Desk on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre].
* 1 flatbed scanner connected to a Windows computer workstation in [https://asian.library.ubc.ca/ Asian Library], [https://education.library.ubc.ca/ Education Library], [https://koerner.library.ubc.ca/ Koerner Library] (on 2nd Floor near microform readers), [https://law.library.ubc.ca/ Law Library], [https://maa.library.ubc.ca/ Music, Art & Architecture Library], [https://woodward.library.ubc.ca/bmb/ Biomedical Branch Library], [https://woodward.library.ubc.ca/ Woodward Library], [https://xwi7xwa.library.ubc.ca/ Xwi7xwa Library].
* A large format flatbed scanner is available on level 4 of the [https://maa.library.ubc.ca/ Music, Art & Architecture Library]. It is capable of scanning documents up to 12.2" x 17.2".

Scanning is also enabled UBC Vancouver Library Printers with a 2¢ per page charge on these machines and an unecrypted USB drive is required. See below on how to scan and copy directly from a printer at UBC Vancouver.

'''How to Scan (on a Printer)'''

# '''Connect USB''' Stick to the printer (left side of the display)
# Swipe your U'''BCcard or UBC Guest card''' through the card scanner
# Navigate to '''Device Functions'''
# Click '''Use Devices Functions''', then '''Scan to Storage Device''', then '''USB'''
# '''Choose a folder on your USB''' stick to save your scan into
# Choose your '''Settings''': Default: B/W, PDF (muti pg.), 100% size, 2 sided (scroll down for more options)
# Choose your '''file-format''', e.g. '''PDF''' multi combines all scans of '''TIFF'''
# Place multiple documents '''face up in the tray on the top of the printer''' or single documents face down in the flatbed scanner.
# Select '''Start''' to scan
# Once done scanning all documents, click '''Finish scan''' on the blue pop-up to save your scanned sheets to your USB
# '''Collect your originals and copies''' from the printer

Cost per side: 2c

'''How to Copy (on a printer)'''

# Swipe your UBCcard or UBC Guest card through the card scanner
# Navigate to Device Functions
# Click Use Device Functions, then Copy
# Choose your Settings on the top of the display Default: B/W, 100% size, 2-sided( scroll down for more options)
# Place multiple documents face up in the tray on top of the printer or single documents face down in the flat bed scanner
# Select Start to copy
# Once done scanning all documents, click Finish scan on the blue pop-up on top to print all the scanned sheets
# Collect your originals and copies from the printer

Cost per side (8.5x11):

* 7c B/W
* 40c Colour

'''[https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-1 Information on scanning and copying at UBCO]'''
==Frequently Asked Questions==

====1)The quality of my printout is very poor — who can I get a refund from?====

:Please visit a UBC Library service desk at the nearest library branch.

====2) Why can’t I log in to a workstation?====

:You need a Guest ID to log in to a library workstation. This is separate from your UBC Guest Card. Please visit a UBC Library service desk at the nearest library branch.

====3) I want to add value to my card. Where can I do this?====

:Cash: You can add value to your card with cash by using the card vendor located on level 3 of the Irving K. Barber Learning Centre.
:Card: You can add value to your card with a credit card by logging into the Pay for Print website and clicking "Add Money."

====4) Help! I've forgotten the password to my UBC Guest Card. How can I recover it?====

:To recover your forgotten password, please click the Forgot your password? link from the [https://secure.housing.ubc.ca/pls/sgw/oscguestcard_account.login UBC Guest Card Program] page.

Library:PayforPrint/Visitors Guests

2025-07-15T20:43:06Z

AlexandraKuskowski: /* Printing with Pay for Print */

==Getting Started==
<ul>
<li>Community users, visitors and guests can print and copy at UBC Vancouver Library with the '''UBC Guest Card'''. Please note that the UBC Guest Card in Vancouver is different from the guest access id which is required for login to library workstations. At the UBC Okanagan Library, the UBC Guest Card is also used to login to library workstations.
 
https://services.library.ubc.ca/files/2014/08/Screen-Shot-2014-08-26-at-4.26.01-PM.png https://services.library.ubc.ca/files/2014/08/Screen-Shot-2014-08-26-at-4.27.04-PM.png
<li>UBC Guest Cards can be purchased at any UBC circulation desk at a cost of $5 (cards are preloaded with $5). Cards can also be purchased from the card vendor on level 3 of the Irving K. Barber Learning Centre.
<li>Funds can be added to your UBC Guest card via the card vendor on level 3 of the Learning Centre, online via https://payforprint.ubc.ca, and at both UBC Okanagan cafeterias. To login to the online site, use the account number and scratch-off password on the back of the card. Once you've logged in, select “Add Money – Visitors”.
<li> To manage your account, go to: https://payforprint.ubc.ca. If you wish, you may register your email address and change your password. This will enable you to use your email address and a password of your choice to access UBC's Pay for Print service.
<li>Visit the "Printing with Pay for Print" tab above for step by step printing instructions.
</li>
</ul>

==Printing with Pay for Print ==

This process is for UBC Vancouver only:

'''From a Library computer'''

# Select ''''Print'''<nowiki/>' on the computer. (You must login with a guest access id which is required for login to library workstations first. )
# Login to Pay for Print when prompted by the computer. '''Username:''' UBC Guest Card Account number (see image on Getting Started page) '''Password:''' PIN on the bottom of the card (see image on Getting Started page)
# Your print job is ready! Go to a printer in IKBLC or other libraries (see [https://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete List of Public Printers]), '''swipe your UBC Guest card''' through the card scanner (OR login with your UBC Guest Card Account number and PIN) and click '''Print'''.

'''From a Personal computer'''

# Go to '''payforprint.ubc.ca'''
# Sign in with: '''Username:''' UBC Guest Card Account number (see image on Getting Started page) '''Password:''' PIN on the bottom of the card (see image on Getting Started page)
# On the left sidebar click on '''Web Print'''
# Clink on the green Submit a Job button and choose a printer:
## If printing in a library select one of:
##* For '''double-sided printing''' choose:
##*# Central\BW-Letter-Duplex-8.5x11
##*# Central\Colour-Letter-Duplex-8.5x11
##*# Central\BW-Tabloid-Duplex-11x17
##*# Central\Colour-Tabloid-Duplex-11x17
##* For '''single-sided printing''' choose:
##*# Central\BW-Letter-Single-8.5x11
##*# Central\Colour-Letter-Single-8.5x11
##*# Central\BW-Tabloid-Single-11x17
##*# Central\Colour-Tabloid-Single-11x17
# Your print job is ready! Go to a printer in IKBLC or other libraries, '''swipe your UBC Guest card''' through the card scanner (OR login with your UBC Guest Card Account number and PIN) and click '''Print'''.

'''Important Notes'''

* File size is limited to 15MB
* Copies are 10 per job
* [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Cost per side]
* If the pop-up window does not display, click the green "PaperCut MF" icon on the right hand side of the bottom task bar.
* Verify that you have enough funds available in your account. If not, to add money, login to the [https://payforprint.ubc.ca Pay for Print website] and click on “Add Money – Visitors” or visit any UBC Food Services location or visit the card vendor on level 3 of the I. K. Barber Learning Centre.
* Print jobs are deleted after 3 hours.

== Scanning and Copying ==
UBC Vancouver Library offers '''free''' scanners at all library branches, specifically:

* 8 flatbed scanners attached to Mac workstations in the Chapman Learning Commons, including one express scanning station with a 10-minute time limit. Slide and film scanning attachments are available at the Information Desk on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre].
* 1 flatbed scanner connected to a Windows computer workstation in [https://asian.library.ubc.ca/ Asian Library], [https://education.library.ubc.ca/ Education Library], [https://koerner.library.ubc.ca/ Koerner Library] (on 2nd Floor near microform readers), [https://law.library.ubc.ca/ Law Library], [https://maa.library.ubc.ca/ Music, Art & Architecture Library], [https://woodward.library.ubc.ca/bmb/ Biomedical Branch Library], [https://woodward.library.ubc.ca/ Woodward Library], [https://xwi7xwa.library.ubc.ca/ Xwi7xwa Library].
* A large format flatbed scanner is available on level 4 of the [https://maa.library.ubc.ca/ Music, Art & Architecture Library]. It is capable of scanning documents up to 12.2" x 17.2".

Scanning is also enabled UBC Vancouver Library Printers with a 2¢ per page charge on these machines and an unecrypted USB drive is required. See below on how to scan and copy directly from a printer at UBC Vancouver.

'''How to Scan (on a Printer)'''

# '''Connect USB''' Stick to the printer (left side of the display)
# Swipe your U'''BCcard or UBC Guest card''' through the card scanner
# Navigate to '''Device Functions'''
# Click '''Use Devices Functions''', then '''Scan to Storage Device''', then '''USB'''
# '''Choose a folder on your USB''' stick to save your scan into
# Choose your '''Settings''': Default: B/W, PDF (muti pg.), 100% size, 2 sided (scroll down for more options)
# Choose your '''file-format''', e.g. '''PDF''' multi combines all scans of '''TIFF'''
# Place multiple documents '''face up in the tray on the top of the printer''' or single documents face down in the flatbed scanner.
# Select '''Start''' to scan
# Once done scanning all documents, click '''Finish scan''' on the blue pop-up to save your scanned sheets to your USB
# '''Collect your originals and copies''' from the printer

Cost per side: 2c

'''How to Copy (on a printer)'''

# Swipe your UBCcard or UBC Guest card through the card scanner
# Navigate to Device Functions
# Click Use Device Functions, then Copy
# Choose your Settings on the top of the display Default: B/W, 100% size, 2-sided( scroll down for more options)
# Place multiple documents face up in the tray on top of the printer or single documents face down in the flat bed scanner
# Select Start to copy
# Once done scanning all documents, click Finish scan on the blue pop-up on top to print all the scanned sheets
# Collect your originals and copies from the printer

Cost per side (8.5x11):

* 7c B/W
* 40c Colour

'''[https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-1 Information on scanning and copying at UBCO]'''
==Frequently Asked Questions==

====1)The quality of my printout is very poor — who can I get a refund from?====

:Please visit a UBC Library service desk at the nearest library branch.

====2) Why can’t I log in to a workstation?====

:You need a Guest ID to log in to a library workstation. This is separate from your UBC Guest Card. Please visit a UBC Library service desk at the nearest library branch.

====3) I want to add value to my card in cash. Where can I do this?====

:You can add value to your card with cash by using the card vendor located on level 3 of the Irving K. Barber Learning Centre.

====4) Help! I've forgotten the password to my UBC Guest Card. How can I recover it?====

:To recover your forgotten password, please click the Forgot your password? link from the [https://secure.housing.ubc.ca/pls/sgw/oscguestcard_account.login UBC Guest Card Program] page.

Library:PayforPrint/Students Faculty Staff

2025-07-15T20:37:39Z

AlexandraKuskowski: /* Getting Started */

==Getting Started==
'''1. Setup'''
* Connect to Wi-Fi
* Navigate to [https://payforprint.ubc.ca/ '''payforprint.ubc.ca''']
* Click '''First time users''', please click here and log in
'''Change your password'''
* Click the '''Change my Password''' button
* On the left-hand side menu click '''Change Password''' (Note: This will be your CWL password from now on)
* Head back to payforprint.ubc.ca and '''login''' using: your '''username.stu''' and your '''new password'''
*'''Faculty and staff:''' use your '''regular CWL login''' credentials without .stu
'''2. Adding Balance'''

There are two ways to add balance to your account.
{| class="wikitable"
!
!Available at UBC V
!Available at UBCO
|-
|'''Online (Requires Credit Card):'''
* Login to [https://payforprint.ubc.ca/ payforprint.ubc.ca] and navigate to '''Add Money- UBC Card'''
* Use the system to '''select a Campus Plan''' to add a minimum of $5.00 CAD
* Please note that '''TD bank cards often do not work'''
|✔
|✔
|-
|'''Cash Only'''
* Use the '''Print Card Vendor machine''' located on the 3rd floor of [https://hours.library.ubc.ca/#view-ikblc IKBLC]
|✔
|
|}

==Printing with Pay for Print ==
{{Library:PayforPrint/WebPrint}}

== Scanning and Copying ==
UBC Vancouver Library offers free scanners at all library branches, specifically:

* 8 flatbed scanners attached to Mac workstations in the Chapman Learning Commons, including one express scanning station with a 10-minute time limit. Slide and film scanning attachments are available at the Information Desk on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre].
* 1 flatbed scanner connected to a Windows computer workstation in [https://asian.library.ubc.ca/ Asian Library], [https://education.library.ubc.ca/ Education Library], [https://koerner.library.ubc.ca/ Koerner Library] (on 2nd Floor near microform readers), [https://law.library.ubc.ca/ Law Library], [https://maa.library.ubc.ca/ Music, Art & Architecture Library], [https://woodward.library.ubc.ca/bmb/ Biomedical Branch Library], [https://woodward.library.ubc.ca/ Woodward Library], [https://xwi7xwa.library.ubc.ca/ Xwi7xwa Library].
* A large format flatbed scanner is available on level 4 of the [https://maa.library.ubc.ca/ Music, Art & Architecture Library]. It is capable of scanning documents up to 12.2" x 17.2".

Scanning is also enabled UBC Vancouver Library Printers with a 2¢ per page charge on these machines and an unencrypted USB drive is required. See below on how to scan and copy directly from a printer at UBC Vancouver.

==== '''How to Scan (on a Printer)''' ====
# '''Connect USB''' Stick to the printer (left side of the display)
# Swipe your U'''BCcard or UBC Guest card''' through the card scanner
# Navigate to '''Device Functions'''
# Click '''Use Devices Functions''', then '''Scan to Storage Device''', then '''USB'''
# '''Choose a folder on your USB''' stick to save your scan into
# Choose your '''Settings''': Default: B/W, PDF (muti pg.), 100% size, 2 sided (scroll down for more options)
# Choose your '''file-format''', e.g. '''PDF''' multi combines all scans of '''TIFF'''
# Place multiple documents '''face up in the tray on the top of the printer''' or single documents face down in the flatbed scanner.
# Select '''Start''' to scan
# Once done scanning all documents, click '''Finish scan''' on the blue pop-up to save your scanned sheets to your USB
# '''Collect your originals and copies''' from the printer

Cost per side: 2c

==== '''How to Copy (on a Printer)''' ====
# Swipe your UBCcard or UBC Guest card through the card scanner
# Navigate to Device Functions
# Click Use Device Functions, then Copy
# Choose your Settings on the top of the display Default: B/W, 100% size, 2-sided( scroll down for more options)
# Place multiple documents face up in the tray on top of the printer or single documents face down in the flat bed scanner
# Select Start to copy
# Once done scanning all documents, click Finish scan on the blue pop-up on top to print all the scanned sheets
# Collect your originals and copies from the printer

Cost per side (8.5x11):

* 7c B/W
* 40c Colour

[https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-1 '''Information on scanning and copying at UBCO''']
==Frequently Asked Questions==

====1) Why am I not able to log in to the Pay for Print website? I’m able to log in to other applications using my CWL so I know that my password is working.====

:You need to log in to Pay for Print using your EAD account. If you are a student, it is your CWL account with “.stu” appended to the end. Please follow the instructions for "first time users" at [https://payforprint.ubc.ca payforprint.ubc.ca] to set up your account and activate it for Pay for Print.

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of setting up your Pay for Print account]

====2) I have followed the instructions for first time users on the Pay for Print website, including resetting my CWL password and I'm still not able to log into the Pay for Print site. ====

:Please contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk IT Service Centre Help Desk]

====3) Why is my account balance $0 at the Pay for Print website? I know that I have money in my Residence Mealplan of UBCcard plan.====

:You may need to activate your Pay for Print account if you have an existing Residence Flex Plan or UBCcard Plan. Please click on the “Add Money – UBCcard” link and log in to the UBCcard Plan website. After you log in, please click on the “Activate my student UBCcard.”

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of adding money to your Pay for Print account]

====4) I am having difficulties adding any funds to my UBCcard. Who should I contact?====

:'''CWL issues''':
* You must have a valid, active Campus-Wide Login (CWL) account in order to add funds to your UBCcard.
* If you hold multiple affiliations with UBC (student, staff, and/or faculty), please ensure that you use your correct CWL account if you have multiple.
* If you are unsure of which account to use, check the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) or contact the UBC IT Service Centre at 604.822.2008 for assistance.
* If you have not logged into Pay for Print or other EAD-enabled services (such as Student and Alumni Email, FASmail, or Home Drive), you may need to reset your password before being able to access the balance information. Please visit the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) to update your password and try again. For students, your EAD username is your_cwl.'''stu''', all other users share the same CWL and EAD username.

:'''Meal Plan''': If you have not previously activated your UBCcard or Residence Flex meal plan, you must do so before using Pay for Print. To activate your account, please visit the Student Housing and Hospitality Services site ([https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account]). If you encounter difficulty adding funds to a meal plan, please contact UBC Food Services at [mailto:meal.plan@ubc.ca meal.plan@ubc.ca] for assistance.

:'''Card Vending Machine''': If you encounter any difficulties with the vending machine in the Irving K. Barber Learning Centre, please inform the Chapman Learning Commons Help Desk. After hours, call the UBC IT Service Centre at 604.822.2008.

====5) There are funds on my account, but I’m still unable to print====

If the Web Print portal ([https://payforprint.ubc.ca https://payforprint.ubc.ca]) and the Student Housing & Hospitality Services website ([https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT]) show that you have a positive balance in your account, please contact Student Housing and Hospitality Services site (https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account) to check your funds are in the correct location. As a second step please contact the UBC IT Service Centre at 604.822.2008.

====6) Why didn’t my print job come out in the correct orientation when I use web print? I generated the PDF file in landscape mode.====

All print queues are set to portrait mode. If you need something printed in landscape mode, please rotate your document 90 degrees and save the document using the Adobe Acrobat Reader.

====7) The quality of my printout is very poor – where can I get a refund?====

:If you are printing at IKBLC or at UBC Library please visit a UBC Library service desk at the nearest library branch. If you are in residence contact [https://vancouver.housing.ubc.ca/contact-us/ Student Housing and Community].

====8) I am unable to use my TD bank card to put money on my account.====

:TD’s new bank cards do not work with the Pay for Print system because they have one extra digit. You may wish to add money to your card using cash instead. There is a copy card vendor located on level 3 of the Irving K. Barber Learning Centre where you can add money to your UBCcard using cash/coins.

====9) I need to print only a few pages of my Microsoft Office (i.e. Word, PowerPoint, Excel) document but the web print system will not allow me to select a page range. How can I print only a few pages?====

:If you are using web print (not printing from a Library workstation) and you wish to print only a few pages of a Microsoft Office document, you first need to save the pages you wish to print in a separate document and upload it to Web Print. It's a simple process and the screencast below shows you how:

::*[https://youtu.be/gzVuK-OwCAM Printing selected pages from a Microsoft office document]

====10) I would like to print notes pages or multiple slides per page from PowerPoint using Web Print. How can I do this?====

:In order to print multiple slides per page from the Web Print option of Pay for Print follow the steps below:
:'''On a Mac (''Preview'' App):''' Click "File > Print." Once the print options come up you can choose layout from the dropdown menu (which opens automatically to "preview"). This will allow you to choose "pages per sheet" and then you will choose this option and in this case use the dropdown menu to choose 4 (therefore 4 pages per sheet). Depending on what orientation you want the page layout you can then help the patron select from layout direction. From here since they would not be able to actually print from their own device but rather have to upload to Webprint, the bottom left corner has a drop down which says "pdf" from here you can change this to "save as pdf" and then it will save to the computer rather than print. '''On a PC (''Adobe PDF'' App):''' Click "File > Print". From here you can choose "Page size and handling" and select the header "Multiple." Again there is a drop down option for "pages per sheet" or for customization. If their Adobe does not have "page size and handling" option, select the "Properties" header at the top and then it will allow you to adjust page format and consequently "pages per sheet" which you can select from a drop down menu.
:

==== 11) I would like to print just a selection of pages of my pdf document from the Web Print option of Pay for Print. How do I do this? ====
:Since there is not an option to select a page range within the Web Print system, you need to save the selection of pages as a separate document first. It's a simple process and the following screencasts show you how:
:* [https://youtu.be/kEzC98b-keQ How to Print a Range of Pages from a PDF with PayForPrint]
:* [https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====12) I would like to print my pdf document with multiple pages per sheet from the Web Print option of Pay for Print. How do I do this?====
:Since there is not an option within the Web Print system to specify that you'd like to print multiple pages per sheet, you need to save your document in that format first, then upload it to Web Print. It's a simple process and the following screencasts show you how:

::*[https://youtu.be/Tnvsyfz36g0 On a PC with Adobe Reader]
::*[https://youtu.be/qOn-UHyq4QY On a Mac]

::*[https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====13) I need to print a web page and upload it to web print. How can I do this?====

: To print a web page via the web print option of Pay for Print, you need to save the file first. The easiest way to do this in most browsers is save it as a pdf file or xps file. Below are brief instructions for several popular browsers:

::'''Firefox'''
::* Firefox menu (three bars on left of screen) > Print > Select ‘Microsoft XPS Document Writer” as printer > Click OK
::* Name your file
::* Upload xps file to Web Print

::'''Internet Explorer'''
::* File > Print > Under Select Printer, choose Microsoft XPS document writer
::* Select Print
::* Name your file
::* Upload xps file to Web print

::'''Google Chrome'''
::* Chrome menu (three dots at top right of screen) > Print > Destination > Change > Save as pdf
::* Save your file
::* Upload pdf file to Web Print

::'''Safari'''
::* File > Print > pdf (button in bottom corner) > Save as pdf
::* Upload your pdf file to Web Print

====14) Can UBC Okanagan visitors use the Pay for Print system in Vancouver?====

:Unfortunately, visitors from UBC’s Okanagan campus are unable to use Pay for Print with their UBCcard at this time. If you are a visiting student, staff, or faculty member, you may purchase a guest card from any UBC Food Services outlet or from the vending machine on the 3rd floor of the Irving K. Barber Learning Centre.

====15) What does “external adjustment” mean on transaction history?====

:Pay for Print uses the UBC Food Services meal plan as its primary payment method. When purchases are made at Food Services outlets, Pay for Print recognizes them as “external adjustments” to your available balance. Please note that an adjustment may contain multiple purchases across days, not necessarily a single purchase.

:To view your full transaction history, please login to the [https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT Student Housing & Hospitality Services website].

====16) Can I get a refund for my old UBC print card(s)?====

:Refunds were issued for old Library copy cards up until April 30, 2015. Library Services is not issuing refunds for old Library copy cards after April 30, 2015. If you have copy/printing cards issued by other departments at UBC, please check with that department/s regarding their refund policy.

====17) Who should I contact in the event I lose my UBCcard?====

:Users can report a lost UBCcard online at [https://services.ubccard.ubc.ca/ https://services.ubccard.ubc.ca/] or by calling 604.827.5900. Deactivation is permanent and all meal plan, pay for print, and library services will be blocked until a replacement card is issued by the Carding Office in the UBC Bookstore. Guest cards that are lost have no method of recovery.

====18) Can my UBC Food Services gift card be used with Pay for Print?====

The UBC Guest Card is the only one that can be used for Pay for Print. The gift card is only for use at Food Services outlets and the balance from a gift card cannot be transferred to a Guest Card. If you currently have a Gift Card and are ineligible for a UBCcard, please purchase a Guest Card from the vending machine in the Irving K. Barber Learning Centre, third floor.

====19) I don't need to use the printers at UBC anymore, can I get my money back?====

If you request a refund for funds on your UBC Card, you will be charged a $25 processing fee. If you no longer need to print at UBC, but still have money on your UBC Card, it can be used at any food service at UBC, at AMS outlets at UBC, and at the UBC Bookstore. For questions on how to use money on your UBC Card contact https://food.ubc.ca/contact. If you are asking for a refund because your job was never printed and you were mistakenly charged, or the print quality of the job was poor, then the $25 processing fee does NOT apply.

====20) Can I load my UBCcard with cash?====

Funds can be added to UBCcards with cash at the card vending machine on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre]

Library:Public Computers & Labs/software/all

2025-04-30T16:37:13Z

AlexandraKuskowski:

====Software at Public Workstations====
{| class="wikitable"
|-
! Software !! Available at all PC Public Workstations
! Available at all Mac Public Workstations
|-
| [https://www.adobe.com/products/reader.html '''Adobe Acrobat Reader DC'''] || ✔ ||
|-
| [https://acrobat.adobe.com/ca/en/acrobat/pdf-reader.html '''Adobe Acrobat Pro DC'''] || ✔ || ✔
|-
| [https://helpx.adobe.com/acrobat/using/creating-pdfs-acrobat-distiller.html '''Adobe Acrobat Distiller DC'''] || ✔ || ✔
|-
| '''[https://www.adobe.com/ca/creativecloud.html Adobe Creative Cloud :]''' [https://lc2016.sites.olt.ubc.ca/files/2021/09/Adobe_SDL_Poster-1-Page-How-to-for-User-Login-Steps-scaled.jpg Sign in Required]
After Effects,Animate, Audition, Bridge, Dreamweaver, Fireworks, Illustrator, InCopy, InDesign,Lightroom, Muse, Photoshop, Prelude, Premiere, Scout, SpeedGrade

'''Please note''': Due to licensing restrictions,

Adobe Creative Cloud software is not available

remotely.
| || ✔
|-
| '''[https://helpx.adobe.com/ca/support/digital-editions.html Adobe Digital Editions]''' || ✔ ||
|-
| '''[https://www.apple.com/ca/ios/app-store/ Apple:]''' Garageband, iMovie, Keynote, Numbers, Pages, Photos
| || ✔
|-
| [https://support.apple.com/en-ca/quicktime '''Quicktime Player'''] || || ✔
|-
| [https://www.audacityteam.org/ '''Audacity'''] || || ✔
|-
|'''[https://www.beyond2020.com/index.php/software-platforms/professional-browser Beyond 20/20 Professional Browser]'''
|✔
|
|-
| [https://www.techsmith.com/camtasia.html '''Camtasia (TechSmith)'''] || ✔ || ✔
|-
| [https://cyberduck.io/ '''CyberDuck (for FTP)'''] || || ✔
|-
|[https://files.support.epson.com/htmldocs/pr449p/pr449pug/scan1_2.htm '''Epson Scan''']
|✔
|✔
|-
| [https://www.google.com/earth/ '''Google Earth'''] || ✔
| ✔
|-
|[https://www.fileopen.com/ '''FileOpen''']
|✔
|
|-
|[https://filezilla-project.org/ '''Filezilla''']
|✔
|✔
|-
|[https://research-commons-2019.sites.olt.ubc.ca/files/2020/10/Multilingual_Citation_Mgt_Handout_2020.pdf '''Juris-M''']
|✔
|✔
|-
| [https://www.libreoffice.org/ '''LibreOffice'''] || || ✔
|-
|[https://www.mendeley.com/guides/using-citation-editor/ '''Mendeley Plugin''']
|✔
|✔
|-
|'''[http://office.microsoft.com/en-ca/support/?CTT=97 Microsoft Office] :''' Excel, OneNote, Powerpoint, Word
| ✔ || ✔
|-
|'''[http://office.microsoft.com/en-ca/support/?CTT=97 Microsoft Office] :''' Access, Publisher
|✔
|
|-
|'''[https://www.7-zip.org/ 7zip]'''
|✔
|
|-
| [https://www.skype.com/en/ '''Skype'''] || ✔
| ✔
|-
| [https://www.techsmith.com/snagit.html '''Snagit (TechSmith)'''] || ✔ || ✔
|-
| [https://www.videolan.org '''VLC Media Player'''] || ✔ || ✔
|-
| '''[https://developer.apple.com/xcode/ Xcode] and [https://www.barebones.com/products/bbedit/ Bbedit]''' || || ✔
|-
|[https://www.zotero.org/ '''Zotero''']
|✔
|✔
|}

Learning Commons:Chapman Learning Commons/DIY Media Studio/how to

2025-03-19T17:39:17Z

AlexandraKuskowski:

Room Specs
* [https://wiki.ubc.ca/images/3/31/DIY_Media_Studio_Documentation.pdf DIY Media Room Information] - To learn more about the equipment and software programs space
Recording How To
* [https://learningcommons.ubc.ca/recording-101/ Recording 101] - CLC Tech Support page to learn more about how to record and podcast
* [https://wiki.ubc.ca/images/4/47/Audacity_Cheat_Sheet_2023.pdf Audacity Cheat Sheet (PDF)]- Tips on using the free recording program Audacity
* [https://wiki.ubc.ca/images/2/29/Recording_Both_Mics_on_Different_Tracks.pdf Record Two Microphones on Different Audacity Tracks (PDF)] - Instructions on setting up Audacity when using multiple microphones
* [https://wiki.ubc.ca/images/2/20/How_to_Use_the_Marantz_Turret_%28Instructions%29.pdf How to Use the Marantz Turret Mic (PDF)]- Instructions on setting up and using the Marantz Turret Microphone
* [https://learningcommons.ubc.ca/tech-support/equipment-lending/microphones-recording-devices/ More microphones and recording equipment for rent] (for student, faculty, staff)
Troubleshooting

* Refer to the 3rd page of the [https://wiki.ubc.ca/images/3/33/DIY_Media_Studio_Documentation3.pdf DIY Media Room Information] for settings. Make sure all setting match this document including headphone plugins, and knob settings.
* Have questions on how to operate the Mac Computer? Check out [https://learningcommons.ubc.ca/use-our-computers/ our FAQ]!
* If sound isn't working, restart the computer.
* Check in with the Chapman Learning Commons Help Desk

Sandbox:Chapman Learning Commons Assistant Orientation/performancereviews

2024-11-13T18:44:48Z

AlexandraKuskowski: /* Summer 2024 One-on-One Meetings */

== Prepare for Your 1-1 Meeting ==
1-1s are a chance for us to meet and talk about your experience in the role, set some goals, and address any questions or concerns you may have. Know that this is ''your'' time, so come prepared with a plan of what you want to talk about. Prior to our scheduled 1-1s, we may send a survey for you to fill out as you self-reflect. We invite you to schedule additional check-ins to talk about your project work, professional goals, progress in the role, and any additional questions or concerns you might have.

Some possible things to be thinking about:

1. Your long term career goals and how you can utilize your experience at the CLC to best achieve those.

2. Project work updates: where are you at, what's working, what's not? What can we do to support you?

3. What's working well in the Learning Commons? What could be improved? What have you noticed in the space this term?

4. What are some other professional development opportunities the staff team could provide?

5. If lateness has been an issue for you, please come prepared with some strategies for ensuring this doesn't happen anymore.

== Winter 2024 One-on-One Meetings ==
Step 1: Fill out [https://ubc.ca1.qualtrics.com/jfe/form/SV_b8VRJpq1YmPR9JA this form] to book a meeting time

Step 2: Fill out the Self Reflection Assessment Document (download from the form)

Step 3: Send your completed Document to Alex and Daniel '''3 business days''' ahead of your meeting

== Prepare for Your Performance Review ==
The performance review is a midway meeting for yourself and your supervisors to reflect on your performance so far, and your goals moving forward as a CLCA.

Prior to every performance review, we will send out a performance review '''self-assessment document''' (in the form above) for you to fill out. Find a CLCA to buddy with you for the second page. You only need to ask one other CLCA to provide you feedback. This can be someone you work with on desk OR someone you have done project work with. If you are asked to review more than 2 other CLCAs please chat with Alex first.

We will distribute a link for everyone to sign up prior to the performance reviews.

Sandbox:Chapman Learning Commons Assistant Orientation/performancereviews

2024-11-12T21:12:09Z

AlexandraKuskowski: /* Summer 2024 One-on-One Meetings */

== Prepare for Your 1-1 Meeting ==
1-1s are a chance for us to meet and talk about your experience in the role, set some goals, and address any questions or concerns you may have. Know that this is ''your'' time, so come prepared with a plan of what you want to talk about. Prior to our scheduled 1-1s, we may send a survey for you to fill out as you self-reflect. We invite you to schedule additional check-ins to talk about your project work, professional goals, progress in the role, and any additional questions or concerns you might have.

Some possible things to be thinking about:

1. Your long term career goals and how you can utilize your experience at the CLC to best achieve those.

2. Project work updates: where are you at, what's working, what's not? What can we do to support you?

3. What's working well in the Learning Commons? What could be improved? What have you noticed in the space this term?

4. What are some other professional development opportunities the staff team could provide?

5. If lateness has been an issue for you, please come prepared with some strategies for ensuring this doesn't happen anymore.

== Summer 2024 One-on-One Meetings ==
Step 1: Fill out [https://ubc.ca1.qualtrics.com/jfe/form/SV_b8VRJpq1YmPR9JA this form] to book a meeting time

Step 2: Fill out the Self Reflection Assessment Document (download from the form)

Step 3: Send your completed Document to Alex and Daniel '''3 business days''' ahead of your meeting

== Prepare for Your Performance Review ==
The performance review is a midway meeting for yourself and your supervisors to reflect on your performance so far, and your goals moving forward as a CLCA. Prior to every performance review, we will send out a performance review '''self-assessment document''' (in the form above) for you to fill out. We will distribute a link for everyone to sign up prior to the performance reviews.

Library:Technology Borrowing

2023-09-01T21:24:04Z

AlexandraKuskowski: /* At UBC Vancouver */

==At UBC Vancouver==
{{Library:Technology_Borrowing/Laptop_Lending}}
{{Library:Technology_Borrowing/Other_Technology}}
{{Library:Technology Borrowing/Canaccord}}

'''Woodward Library and Biomedical Branch Library'''

Woodward Library and the Biomedical Branch Library have a small selection of chargers and adapters available for loan to current UBC students, faculty and staff, see below. For more information visit the [https://woodward.library.ubc.ca/technology/technology-borrowing/ Woodward Library Technology Borrowing page].
{{Library:Technology Borrowing/Woodward}}
{{Library:Technology_Borrowing/Kill_A_Watt}}

==At UBC Okanagan==
{{Library:TechnologyBorrowingOkanagan}}

[[Category:Computers and Technology]]
{{DEFAULTSORT: }}

Library:Technology Borrowing

2023-09-01T21:20:15Z

AlexandraKuskowski: /* At UBC Vancouver */

==At UBC Vancouver==
{{Library:Technology_Borrowing/Laptop_Lending}}
{{Library:Technology_Borrowing/Other_Technology}}
{{Library:Technology Borrowing/Canaccord}}'''Woodward Library and Biomedical Branch Library'''

Woodward Library and the Biomedical Branch Library have a small selection of chargers and adapters available for loan to current UBC students, faculty and staff. For more information visit the [https://woodward.library.ubc.ca/technology/technology-borrowing/ Woodward Library Technology Borrowing page].{{Library:Technology_Borrowing/Kill_A_Watt}}

==At UBC Okanagan==
{{Library:TechnologyBorrowingOkanagan}}

[[Category:Computers and Technology]]
{{DEFAULTSORT: }}

Library:Technology Borrowing

2023-09-01T21:18:58Z

AlexandraKuskowski: /* At UBC Vancouver */

==At UBC Vancouver==
{{Library:Technology_Borrowing/Laptop_Lending}}
{{Library:Technology_Borrowing/Other_Technology}}
{{Library:Technology Borrowing/Canaccord}}'''Woodward Library and Biomedical Branch Library'''

Woodward Library and the Biomedical Branch Library have a small selection of chargers and adapters available for loan to current UBC students, faculty and staff. For more information visit the [https://woodward.library.ubc.ca/technology/technology-borrowing/ Woodward Library Technology Borrowing page].

{{Library:Technology Borrowing/Woodward}}
{{Library:Technology_Borrowing/Kill_A_Watt}}

==At UBC Okanagan==
{{Library:TechnologyBorrowingOkanagan}}

[[Category:Computers and Technology]]
{{DEFAULTSORT: }}

Sandbox:Chapman Learning Commons Assistant Orientation/rolerequirements

2023-08-28T23:00:34Z

AlexandraKuskowski: /* Closing Shift Procedures */

== Opening Shift Procedures ==
* Arrive 10 minutes early so you have time to set up. You must be all set up and the desk must be open at exactly the time of opening (e.g. 8am).
* Proceed to the 1st floor Library Admin Elevator located down the stairs on your right of the IKB main entrance, use your UBC Card to enter.
* Go to the staff entrance in Room 318 and use your UBC Card to enter.
* Retrieve your lanyard and store your belongings in Room 318.
* Before leaving, retrieve the keys located in the grey box on the wall next to the door.
* Go to the desk, you may have to ask a Library assistance to open one of the doors.
* Turn on desk lights (located left of the left cabinet) and sign into the computer with your CWL Login.
** Log into Voyager on the staff PC (under Options, Turn off "Print Fine Slips", "Print Discharge Slips" and Turn on "No Due Date Slip")
** Log-on to Lib Insights (see side bar for Quick Link)
** Login to LibCal (see side bar for Quick Link)
** Log-on to Teams and say hello under "CLC Assistants" (see side bar for Quick Link)
** Check the clc.assistants@ubc.ca email account for new and outstanding messages (via UBC Mail)
* Take out all the opening equipment (phone, staplers, CLC binder, hole punch, tape, scissors, help button)
* Set up the desk and prepare for the day: Plug in Phone, Unlock Master Locks on Cabinets, Unlock Credenza, Stationary, Signage
* Unlock the cupboards for easy access.
* Check Voicemail if red light is on phone ('''Password on a sticky note on the desk'''). Once you have listened and responded to the voicemail message, please delete it.
* '''Do a round. Put the signage back up, grab some sanitizer wipes and inform the circulation desk. Use the Rounds Checklist under "Quick Links" on the Blog.'''
** Make sure the Heritage Core lights/lamps are on.
** Check if Dodson and Pena Rooms are locked and/or if there are any problems
** Check Tutoring and Coaching pavilions; check that doors to Learning Lounge and CWSC Pavilion are locked, check that open/closed sign is correct and any stray furniture is returned
** Fill printer with paper and ink (if necessary), on both Level 2 and 3
** Check stock of publications (handouts) at the desk. Email the Program Assistant if any are running low.

* Check the CLC Blog for new posts
* Check if any one is coming to pick up booked items in LibCal/ if an item is overdue.
* Check the Learning Commons, UBC Library and UBC IT Bulletins websites for news and updates
* When not helping patrons, work on project work
* Be sure to post any news and updates to Teams
* Take your time when loaning items - make sure to triple check items have been loaned out or checked back in properly, both on Voyager and LibCal. Need help? See [https://blogs.ubc.ca/commons/lending-procedures/ '''Lending Procedures''']
* Smile and be welcoming!

== Shifts throughout the Day ==
* Arrive 10 minutes early to your shift and drop off your stuff in 318 using your UBC card to enter
* Get any updates from the shift before you.
* Arrive at the desk and sign in and say hello on Teams
* Log into Voyager on the staff PC (under Options, Turn off "Print Fine Slips", "Print Discharge Slips" and Turn on "No Due Date Slip")
* Log-on Lib Insights (see side bar for Quick Link)
* Log-on to Teams and say hello under "CLC Assistants" (see side bar for Quick Link)
* Login to LibCal (see side bar for Quick Link)
* Check the clc.assistants@ubc.ca email account for new and outstanding messages (via UBC Mail)
* Check if any one is coming to pick up booked items in LibCal/ if an item is overdue.
* '''Do a round. Put the signage back up, grab some sanitizer wipes and inform the circulation desk. Use the Rounds Checklist under "Quick Links" on the Blog.'''
** Make sure the Heritage Core lights/lamps are on.
** Check if Dodson and Pena Rooms are locked and/or if there are any problems
** Check Tutoring and Coaching pavilions; check that doors to Learning Lounge and CWSC Pavilion are locked, check that open/closed sign is correct and any stray furniture is returned
** Fill printer with paper and ink (if necessary), on both Level 2 and 3
** Check stock of publications (handouts) at the desk. Email the Program Assistant if any are running low.

* Check the CLC Blog for new posts
* Check the Learning Commons, UBC Library and UBC IT Bulletins websites for news and updates
* When not helping patrons, work on project work
* Be sure to post any news and updates to Teams
* Take your time when loaning items - make sure to triple check items have been loaned out or checked back in properly, both on Voyager and LibCal. Need help? See [https://blogs.ubc.ca/commons/lending-procedures/ '''Lending Procedures''']
* Smile and be welcoming!

== Closing Shift Procedures ==

The most important thing to remember about closing is to properly lock and secure all cabinets and return the keys to their respective places. '''Follow the closing checklist and fill it out online!'''

'''Regarding Loaning:'''

* Do not tell patrons you will stay late for them for any reason. If necessary you can give them Alex and Lisa's card for follow-up.
* If a patron wants to loan a 4-hour long loan/day long item 30 minutes (or less) before closing time inform them that you may not have time to check the item back in and they will have to bring the item back in our next open day. You can let them know they may have a small fine, but that fines do not accrue while we are closed.

'''45 Minutes Prior to Closing Time'''

* Ensure Dodson & Pena Rooms are locked (if not in use) and the windows are closed. If rooms have not been tidied by last users, inform the Program Assistant.
* Check Learning Lounge and Qualicum to ensure all furniture is present, the room is clean, doors are locked, and lights are off
* Check both 3rd and 2nd floor printers for paper and ink. Refill if necessary.

'''30 Minutes Prior to Closing'''

* Discharge and put away all equipment that has been returned. This ensures there are no accidental overnight fines.
* Collect bags that are left empty at closing
* Empty recycling and garbage at the desk.

'''10 Minutes Prior to Closing'''

* Lock up everything on the desk in the cabinets: Stationary, Electric Stapler, Empty Item Bags
* Tidy up the Learning Commons (push in all unused chairs, turn off unused lamps, etc.)
* Lock all cabinets and place master locks on the cabinets (but don’t lock yet)

'''5 Minutes Prior to Closing'''

* Turn lights off, straighten chairs, and ensure all valuable items are locked up.
* Put up the 'closed' sign at the desk (at close time).
* Lock the Master Padlocks on the cabinets
* Log out of the Computers

'''After Closing'''

* Go to Room 318 and put the keys in the grey box at the back of the office.
* (optional) Check in with security before you leave just to double check that they know the CLC desk is now closed.

'''Closing Shift Pro Tips'''

* Start the Equipment Inventory 30-45 minutes prior to closing, and update it as needed when equipment is returned.
* The opening equipment cupboard (phone, staplers etc.) should be the last thing you lock, as well as the chargers cupboard, since those are most frequently accessed.
* Be sure to lock the grey stationary cabinets!
* The phone must stay plugged in and you must stay logged into the computer until closing time (e.g. 10pm)

== On Desk, but Not On Shift? ==
'''You cannot stay behind the desk if you are not on shift.'''

'''Our reasons for this are as follows:'''
* You are paid for your scheduled shift. If the time you spend on-desk (beyond project work hours) exceeds this, it complicates your Work-Learn hours.
* It can crowd the desk and confuse patrons who are seeking help, if you are behind the desk but not on-shift (and therefore technically unavailable to help them).
* If the person on-shift is busy, and you jump in to assist another patron despite not being on-shift, this can also complicate your reporting of your hours. We cannot allow you to work beyond the scope of your desk shifts and allotted project work hours.
* It becomes difficult to trace incidents such as bad discharges, as you must be signed into your ''own'' Voyager account when lending equipment.

== Weekly Meeting ==
Attending every Weekly Meeting is a requirement of the CLCA position.

The following are acceptable reasons for absences:

* academic - including class conflicts, conferences, tutorials, etc
* health - sick leave, etc 
If you have a conflict with an upcoming meeting, please communicate it as soon as possible with Lisa & Alex. In the email, please write:

* which meeting you will be unable to attend
* the reason you will not be able to attend it
* propose a date and time to make up the weekly meeting with Lisa (please view her schedule using the clc.assistants email)

== Project Work ==
This is a requirement of your role for the hours you are not scheduled on the desk (however you may be scheduled up to 10 hours on the desk per week). Please do not go over 10 working hours total (desk, meeting and project work) without express permission beforehand from Alex, Lisa or Daniel. Generally project work allotment is between 1-3 hours. It is required when you report these hours in Workday and that you describe in detail the work you are doing for project work.

Please also note that when you call in sick or are unable to make a shift you are '''not''' allowed to use project work to "make up" the hours, without PRIOR permission from Alex or Lisa.

Refer to the Project Work section of the blog for more information

== Schedule & Payroll ==
It is a requirement that you are familiar with the schedule and fill out payroll in a timely manner. Refer to the Schedule & Payroll section of the blog. Please note unless expressly told so by Alex, Lisa or Daniel - you should NEVER work for more that 4 hours in a row.

== Weekends and Evenings: Contacting Staff ==
Lisa and Alex are available via cell phone as after-hours contacts (during evenings and weekends). However, '''call or text if there is an emergency!''' For questions after-hours, follow these procedures:

# '''Check the blog!''' Use the search bar.
# Check with Circulation staff.
# Call: if it's an emergency (something is on fire or a patron is crying).

Still have a question, but it's not an emergency?

# A phone call is encouraged if you're learning for your first shift, but after that...
# Give patrons our business cards if needed. Inform them when we will be back at work (either the next day if it's a weekday, or on Monday if it's a weekend).
# Message the group on Teams or email us, so we can answer your question when we are in the office the next weekday. Use the following message format:

Date of Interaction:

Time of Interaction:

Patron Name:

Equipment Name & Barcode (last 4 digits):

Is this message… General or Urgent?

Message: ''please use bullet points''

'''Here is an example message:'''

Date: Monday, April 3

Time: 11:03am

Patron: Lisa Popplewell

Equipment: Handheld Mic (5712)

General

Message:

* brought microphone back late (due at 9am on Monday, April 3) & received fine
* said brought late due to illness
* patron will fill out fine appeal form

== Community Agreement ==
At the beginning of each year together, we reflect on qualities that we look up to, our personal and team values, and ethics that shape how we approach this role.

In Summer 2023, we discussed:

'''Our Vision''': Respecting others' boundaries and our own boundaries, helping others, empathy for patrons and ourselves, compassion, respect, understanding

'''Our Expectations''': Checking in with other CLCAs and being understanding of each others' needs, paying attention to patrons body language, checking in with our own energy levels, connecting to matrons, managing priorities while at the desk, equality in the team, staff and team being open and clear with communication

'''Our Behaviour''': Language choice being polite, compassionate, and inclusive, having open body language, maintaining eye contact, leaning forward, and being engaged, limiting cell phone usage at the desk, greeting and acknowledging patrons, open communication with patron and setting appropriate expectations, having open communication within the team (particularly in moments of strain or conflict), expectation that patrons will listen actively, reciprocal respect and mutual understanding, asking for help from staff when needed, having clear and detailed communication with staff, actively listening to staff, patrons, and one another

== Performance Concerns ==
At the CLC, we take a '3 step' approach to performance concerns (such as missing a shift or being late). We keep record of these incidents and we intend to address them from a lens of growth and learning (what we can learn from this incident and how this learning can support your professional development).

# We will have a conversation about what happened, and how to prevent it from happening again. We may ask for a written reflection. This may constitute a warning depending on the situation.
# Our second step (for recurrent or new issues) will constitute a warning. We will have a more formal conversation about the incident, resulting in a written document discussed and signed by you and your supervisors. The document will act as a 'charter' for conduct, support, and next steps.
# Finally, if issues persist, referring to the document, we will have a conversation about your ability to fulfill the requirements outlined in this role.

Library:How to Cite/Videos

2023-08-03T20:12:29Z

AlexandraKuskowski:

Watch the following videos for a recap of select information from this guide.
*Accurate sub-titles have been uploaded. Click the Youtube Subtitles/CC icon to turn them on.

{{#widget:YouTube|id=I-OEJw7Hgjo|height=315|width=420}}

{{#widget:YouTube|id=Yfq2OwymsBA|height=315|width=420}}

{{#widget:YouTube|id=IjiqIpgsVng|height=315|width=420}}

Library:PayforPrint/Students Faculty Staff

2023-07-28T17:09:48Z

AlexandraKuskowski: /* 11) I would like to print just a selection of pages of my pdf document from the Web Print option of Pay for Print. How do I do this? */

==Getting Started==
'''1. Setup'''
* Connect to Wi-Fi
* Navigate to [https://payforprint.ubc.ca/ '''payforprint.ubc.ca''']
* Click '''First time users''', please click here and log in
'''Change your password'''
* Click the '''Change my Password''' button
* On the left-hand side menu click '''Change Password''' (Note: This will be your CWL password from now on)
* Head back to payforprint.ubc.ca and '''login''' using: your '''username.stu''' and your '''new password'''
*'''Faculty and staff:''' use your '''regular CWL login''' credentials without .stu
'''2. Adding Balance'''

There are two ways to add balance to your account.
{| class="wikitable"
!
!Available at UBC V
!Available at UBCO
|-
|'''Online (Requires Credit Card):'''
* Login to [https://payforprint.ubc.ca/ payforprint.ubc.ca] and navigate to '''Add Money- UBC Card'''
* Use the system to '''select a Campus Plan''' to add a minimum of $5.00 CAD
* Please note that '''TD bank cards often do not work'''
|✔
|✔
|-
|'''Cash'''
* Use the '''Print Card Vendor machine''' located on the 3rd floor of [https://hours.library.ubc.ca/#view-ikblc IKBLC]
|✔
|
|}

==Printing with Pay for Print ==
{{Library:PayforPrint/WebPrint}}

== Scanning and Copying ==
UBC Vancouver Library offers free scanners at all library branches, specifically:

* 8 flatbed scanners attached to Mac workstations in the Chapman Learning Commons, including one express scanning station with a 10-minute time limit. Slide and film scanning attachments are available at the Information Desk on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre].
* 1 flatbed scanner connected to a Windows computer workstation in [https://asian.library.ubc.ca/ Asian Library], [https://education.library.ubc.ca/ Education Library], [https://koerner.library.ubc.ca/ Koerner Library] (on 2nd Floor near microform readers), [https://law.library.ubc.ca/ Law Library], [https://maa.library.ubc.ca/ Music, Art & Architecture Library], [https://woodward.library.ubc.ca/bmb/ Biomedical Branch Library], [https://woodward.library.ubc.ca/ Woodward Library], [https://xwi7xwa.library.ubc.ca/ Xwi7xwa Library].
* A large format flatbed scanner is available on level 4 of the [https://maa.library.ubc.ca/ Music, Art & Architecture Library]. It is capable of scanning documents up to 12.2" x 17.2".

Scanning is also enabled UBC Vancouver Library Printers with a 2¢ per page charge on these machines and an unencrypted USB drive is required. See below on how to scan and copy directly from a printer at UBC Vancouver.

==== '''How to Scan (on a Printer)''' ====
# '''Connect USB''' Stick to the printer (left side of the display)
# Swipe your U'''BCcard or UBC Guest card''' through the card scanner
# Navigate to '''Device Functions'''
# Click '''Use Devices Functions''', then '''Scan to Storage Device''', then '''USB'''
# '''Choose a folder on your USB''' stick to save your scan into
# Choose your '''Settings''': Default: B/W, PDF (muti pg.), 100% size, 2 sided (scroll down for more options)
# Choose your '''file-format''', e.g. '''PDF''' multi combines all scans of '''TIFF'''
# Place multiple documents '''face up in the tray on the top of the printer''' or single documents face down in the flatbed scanner.
# Select '''Start''' to scan
# Once done scanning all documents, click '''Finish scan''' on the blue pop-up to save your scanned sheets to your USB
# '''Collect your originals and copies''' from the printer

Cost per side: 2c

==== '''How to Copy (on a Printer)''' ====
# Swipe your UBCcard or UBC Guest card through the card scanner
# Navigate to Device Functions
# Click Use Device Functions, then Copy
# Choose your Settings on the top of the display Default: B/W, 100% size, 2-sided( scroll down for more options)
# Place multiple documents face up in the tray on top of the printer or single documents face down in the flat bed scanner
# Select Start to copy
# Once done scanning all documents, click Finish scan on the blue pop-up on top to print all the scanned sheets
# Collect your originals and copies from the printer

Cost per side (8.5x11):

* 7c B/W
* 40c Colour

[https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-1 '''Information on scanning and copying at UBCO''']
==Frequently Asked Questions==

====1) Why am I not able to log in to the Pay for Print website? I’m able to log in to other applications using my CWL so I know that my password is working.====

:You need to log in to Pay for Print using your EAD account. If you are a student, it is your CWL account with “.stu” appended to the end. Please follow the instructions for "first time users" at [https://payforprint.ubc.ca payforprint.ubc.ca] to set up your account and activate it for Pay for Print.

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of setting up your Pay for Print account]

====2) I have followed the instructions for first time users on the Pay for Print website, including resetting my CWL password and I'm still not able to log into the Pay for Print site. ====

:Please contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk IT Service Centre Help Desk]

====3) Why is my account balance $0 at the Pay for Print website? I know that I have money in my Residence Mealplan of UBCcard plan.====

:You may need to activate your Pay for Print account if you have an existing Residence Flex Plan or UBCcard Plan. Please click on the “Add Money – UBCcard” link and log in to the UBCcard Plan website. After you log in, please click on the “Activate my student UBCcard.”

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of adding money to your Pay for Print account]

====4) I am having difficulties adding any funds to my UBCcard. Who should I contact?====

:'''CWL issues''':
* You must have a valid, active Campus-Wide Login (CWL) account in order to add funds to your UBCcard.
* If you hold multiple affiliations with UBC (student, staff, and/or faculty), please ensure that you use your correct CWL account if you have multiple.
* If you are unsure of which account to use, check the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) or contact the UBC IT Service Centre at 604.822.2008 for assistance.
* If you have not logged into Pay for Print or other EAD-enabled services (such as Student and Alumni Email, FASmail, or Home Drive), you may need to reset your password before being able to access the balance information. Please visit the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) to update your password and try again. For students, your EAD username is your_cwl.'''stu''', all other users share the same CWL and EAD username.

:'''Meal Plan''': If you have not previously activated your UBCcard or Residence Flex meal plan, you must do so before using Pay for Print. To activate your account, please visit the Student Housing and Hospitality Services site ([https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account]). If you encounter difficulty adding funds to a meal plan, please contact UBC Food Services at [mailto:meal.plan@ubc.ca meal.plan@ubc.ca] for assistance.

:'''Card Vending Machine''': If you encounter any difficulties with the vending machine in the Irving K. Barber Learning Centre, please inform the Chapman Learning Commons Help Desk. After hours, call the UBC IT Service Centre at 604.822.2008.

====5) There are funds on my account, but I’m still unable to print====

If the Web Print portal ([https://payforprint.ubc.ca https://payforprint.ubc.ca]) and the Student Housing & Hospitality Services website ([https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT]) show that you have a positive balance in your account, please contact Student Housing and Hospitality Services site (https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account) to check your funds are in the correct location. As a second step please contact the UBC IT Service Centre at 604.822.2008.

====6) Why didn’t my print job come out in the correct orientation when I use web print? I generated the PDF file in landscape mode.====

All print queues are set to portrait mode. If you need something printed in landscape mode, please rotate your document 90 degrees and save the document using the Adobe Acrobat Reader.

====7) The quality of my printout is very poor – where can I get a refund?====

:If you are printing at IKBLC or at UBC Library please visit a UBC Library service desk at the nearest library branch. If you are in residence contact [https://vancouver.housing.ubc.ca/contact-us/ Student Housing and Community].

====8) I am unable to use my TD bank card to put money on my account.====

:TD’s new bank cards do not work with the Pay for Print system because they have one extra digit. You may wish to add money to your card using cash instead. There is a copy card vendor located on level 3 of the Irving K. Barber Learning Centre where you can add money to your UBCcard using cash/coins.

====9) I need to print only a few pages of my Microsoft Office (i.e. Word, PowerPoint, Excel) document but the web print system will not allow me to select a page range. How can I print only a few pages?====

:If you are using web print (not printing from a Library workstation) and you wish to print only a few pages of a Microsoft Office document, you first need to save the pages you wish to print in a separate document and upload it to Web Print. It's a simple process and the screencast below shows you how:

::*[https://youtu.be/gzVuK-OwCAM Printing selected pages from a Microsoft office document]

====10) I would like to print notes pages or multiple slides per page from PowerPoint using Web Print. How can I do this?====

:In order to print multiple slides per page from the Web Print option of Pay for Print follow the steps below:
:'''On a Mac (''Preview'' App):''' Click "File > Print." Once the print options come up you can choose layout from the dropdown menu (which opens automatically to "preview"). This will allow you to choose "pages per sheet" and then you will choose this option and in this case use the dropdown menu to choose 4 (therefore 4 pages per sheet). Depending on what orientation you want the page layout you can then help the patron select from layout direction. From here since they would not be able to actually print from their own device but rather have to upload to Webprint, the bottom left corner has a drop down which says "pdf" from here you can change this to "save as pdf" and then it will save to the computer rather than print. '''On a PC (''Adobe PDF'' App):''' Click "File > Print". From here you can choose "Page size and handling" and select the header "Multiple." Again there is a drop down option for "pages per sheet" or for customization. If their Adobe does not have "page size and handling" option, select the "Properties" header at the top and then it will allow you to adjust page format and consequently "pages per sheet" which you can select from a drop down menu.
:

==== 11) I would like to print just a selection of pages of my pdf document from the Web Print option of Pay for Print. How do I do this? ====
:Since there is not an option to select a page range within the Web Print system, you need to save the selection of pages as a separate document first. It's a simple process and the following screencasts show you how:
:* [https://youtu.be/kEzC98b-keQ How to Print a Range of Pages from a PDF with PayForPrint]
:* [https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====12) I would like to print my pdf document with multiple pages per sheet from the Web Print option of Pay for Print. How do I do this?====
:Since there is not an option within the Web Print system to specify that you'd like to print multiple pages per sheet, you need to save your document in that format first, then upload it to Web Print. It's a simple process and the following screencasts show you how:

::*[https://youtu.be/Tnvsyfz36g0 On a PC with Adobe Reader]
::*[https://youtu.be/qOn-UHyq4QY On a Mac]

::*[https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====13) I need to print a web page and upload it to web print. How can I do this?====

: To print a web page via the web print option of Pay for Print, you need to save the file first. The easiest way to do this in most browsers is save it as a pdf file or xps file. Below are brief instructions for several popular browsers:

::'''Firefox'''
::* Firefox menu (three bars on left of screen) > Print > Select ‘Microsoft XPS Document Writer” as printer > Click OK
::* Name your file
::* Upload xps file to Web Print

::'''Internet Explorer'''
::* File > Print > Under Select Printer, choose Microsoft XPS document writer
::* Select Print
::* Name your file
::* Upload xps file to Web print

::'''Google Chrome'''
::* Chrome menu (three dots at top right of screen) > Print > Destination > Change > Save as pdf
::* Save your file
::* Upload pdf file to Web Print

::'''Safari'''
::* File > Print > pdf (button in bottom corner) > Save as pdf
::* Upload your pdf file to Web Print

====14) Can UBC Okanagan visitors use the Pay for Print system in Vancouver?====

:Unfortunately, visitors from UBC’s Okanagan campus are unable to use Pay for Print with their UBCcard at this time. If you are a visiting student, staff, or faculty member, you may purchase a guest card from any UBC Food Services outlet or from the vending machine on the 3rd floor of the Irving K. Barber Learning Centre.

====15) What does “external adjustment” mean on transaction history?====

:Pay for Print uses the UBC Food Services meal plan as its primary payment method. When purchases are made at Food Services outlets, Pay for Print recognizes them as “external adjustments” to your available balance. Please note that an adjustment may contain multiple purchases across days, not necessarily a single purchase.

:To view your full transaction history, please login to the [https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT Student Housing & Hospitality Services website].

====16) Can I get a refund for my old UBC print card(s)?====

:Refunds were issued for old Library copy cards up until April 30, 2015. Library Services is not issuing refunds for old Library copy cards after April 30, 2015. If you have copy/printing cards issued by other departments at UBC, please check with that department/s regarding their refund policy.

====17) Who should I contact in the event I lose my UBCcard?====

:Users can report a lost UBCcard online at [https://services.ubccard.ubc.ca/ https://services.ubccard.ubc.ca/] or by calling 604.827.5900. Deactivation is permanent and all meal plan, pay for print, and library services will be blocked until a replacement card is issued by the Carding Office in the UBC Bookstore. Guest cards that are lost have no method of recovery.

====18) Can my UBC Food Services gift card be used with Pay for Print?====

The UBC Guest Card is the only one that can be used for Pay for Print. The gift card is only for use at Food Services outlets and the balance from a gift card cannot be transferred to a Guest Card. If you currently have a Gift Card and are ineligible for a UBCcard, please purchase a Guest Card from the vending machine in the Irving K. Barber Learning Centre, third floor.

====19) I don't need to use the printers at UBC anymore, can I get my money back?====

If you request a refund for funds on your UBC Card, you will be charged a $25 processing fee. If you no longer need to print at UBC, but still have money on your UBC Card, it can be used at any food service at UBC, at AMS outlets at UBC, and at the UBC Bookstore. For questions on how to use money on your UBC Card contact https://food.ubc.ca/contact. If you are asking for a refund because your job was never printed and you were mistakenly charged, or the print quality of the job was poor, then the $25 processing fee does NOT apply.

====20) Can I load my UBCcard with cash?====

Funds can be added to UBCcards with cash at the card vending machine on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre]

Sandbox:Chapman Learning Commons Assistant Orientation/professionalcommunication

2023-07-26T22:36:15Z

AlexandraKuskowski: /* Help Button (Help!) */

== Desk Support (Help!) ==
If you find you are having trouble with a difficult patron or need more '''in person''' support in handling a query, the following options are available to you.

8:00am-5:00pm weekday work hours:

* Call CLC staff: we will always come to the desk to assist you as soon as we can.
* Call security --if you feel comfortable (7-3914)
* Use the Help Button (below)
* Give them Alex's card, Rochelle's card, or Daniel's card and refer them to contact one of us

After hours and weekends:

* Call staff CLC cell phones (for over the phone help)
* Call security -- if you feel comfortable (7-3914)
* Use the Help Button (below)
* Give them Alex's card, Rochelle's card, or Daniel's card and refer them to contact one of us
* Use the Scenario cards with MAA circulation staff
** Scenario A- Circulation staff will call security for you (without alerting the patron)
** Scenario B- Circulation staff will come over to support you in letting the patron know that you (CLCAs) folks have done everything we can to support the patron at this time.

== Help Button (Help!) ==
Use for immediate assistance when you may not feel comfortable picking up a phone or messaging via text. This is NOT an emergency button, but CLC staff if will response as soon as possible once you press the button.

'''Use:'''

'''To Call'''

Press the "C' button: This will call Alex and Lisa cell phones at any time, it will call Daniel during his work hours. They will immediately call or come by the desk to assist.

'''To Text'''

Press the "T' button: This will text Alex and Lisa cell phones at any time, it will call Rochelle after work hours. They will immediately call or come by the desk to assist.

'''Maintenance:'''

Button will be stored in the top left-hand grey drawer at the desk.

'''Opening shift:''' Plug in at desk for charging. Turn on - press white button for 5 seconds.

'''Closing shift:''' Turn off - Press white button for 5 seconds. Put button and charger in top grey drawer

'''Leave plugged in at the desk mainly. You can take it with you on rounds if you want.''' The plug for the charger is labeled with a triangular charging symbol with a lightning bolt.

When 'on' red light will be flashing.

If unplugged, press white button for 5 seconds - battery charge amount will appear on the top

== Customer Service ==
'''Main points:'''
* Be clear, calm, and concise. Break things down into simple steps. After 3 steps, most people get confused.
* Greet patrons as they come to the desk. Be aware of what is going on around you.
* If someone looks lost, they probably are- ask them if they need assistance.
* Do one thing at a time.
* Help one patron at a time. If there is a line, ask them all if they need printing help, then help a group all at once.
* It's okay to not know. Look things up but don't refer someone somewhere unless you are '''100% certain''' that that is the right referral. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don't be afraid to ask for help!
* Communicate clearly with Circulation and Reference. Don't just send a patron to the other side, meet them and let the staff member know what the patron's inquiry is.
* Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.

== Dealing with Difficult Patrons ==
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone.

'''Understanding the cause of anger:'''

It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:
* They are embarrassed that they don't know the answer
* They may have already been referred more than once and don't feel helped
* They have not left themselves enough time
* External factors: family, relationships, mental health
'''Setting expectations:'''

Sometimes we can preempt frustration in patrons by setting very clear expectations. Let's say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online or through a QR code at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone's work for them. You may tell them that you will set them up at the workstation, and that you'll come check on them if there are any follow-up questions.

'''What to do when someone is becoming frustrated or disrespectful:'''

Some important things to remember:
* Don't stare
* Avoid judgment
* Speak in a calm and clear voice
* Repeat lines of policies and avoid personal statements and judgments
* Confirm that you understand the problem and state what it is you can do to try and help
* Empathize with the patron's situation: "It sounds like you're quite frustrated that you can't get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible."
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:

"I'm very happy to assist you but if you're going to be disrespectful, I won't be able to help you. I will help you once you have calmed down."

== Desk Phone Policies ==
'''If the phone rings while you are on shift, pick it up. If you come to your shift and see a voicemail, listen to it and respond!'''

'''How to transfer a call after you have spoken with a patron:'''

1. From an active call, press '''transfer.'''

2. Enter the target number (number you wish to transfer the call to).

3. Stay on the line and wait for the transfer recipient to answer your call (let them know you will be transferring a call to them).

4. Press '''transfer''' again to complete the transfer and hang up (to cancel the transfer, press '''EndCall''').

Note: You cannot '''transfer''' to redirect a call on hold. Press '''resume''' to return to the call on hold before transferring it.

'''Voicemail Pin: 3760#'''

'''How to answer voicemail:'''

1. Press the 'messages' button (with the envelope on it, on the middle-right side of the phone).

2. Enter the voicemail pin (3760#).

3. Follow the instructions read to you to listen to messages.

4. Note anything that requires follow-up and call the patron back, or inform staff, accordingly.

'''Calling someone back:'''

If you miss a call and need to phone someone back, UBC's phones sometimes require us to dial extra numbers for a call to go through:

* To dial off-campus, dial 9 + ten digit number
* To dial within campus, dial last 5 numbers
* To dial long distance (outside of Vancouver/Lower mainland):
** within North America, dial 8 + 1 + Area Code + number
** for international calls, dial 8 + 011 + Country Code + City Code + number

'''Phone call tips:'''

When you answer the phone call at the Help Desk (or whenever you are interacting with customers over the phone), think of '''LAB''':

# Listen
# Ask
# (Look at the) Big picture

Listening is key to understanding the patron’s frustration, confusion, request, etc.

Asking is key to help you understand the teeny tiny details you need to know to make an informed suggestion. Looking at the big picture is key for you to help them out even further.

'''Example:'''

* Patron: Is IKBLC open right now? My computer just stopped working and I need somewhere to study. ('''Listen''')
* CLCA: Yes, are you a student, a staff member, or a community user? ('''Ask''' about the person)
* Patron: I am a community user.
* CLCA: Have you gotten guest access to our computers before?
* Patron: No, I haven't. How do I do that? ('''Listen''')
* CLCA: If you have picture ID, you can come and request guest access at our Help Desk during our opening hours. If you don't have a picture ID, I recommend that you go to a public library if there is one close to you. (Look at the '''big picture''')
* Patron: I have a picture ID, but I actually live closer to a public library so I might prefer to go there.
* CLCA: Great, there will be computers available there. Do you have any other questions?
* Patron: No, thank you, bye.

== Email Policies ==
* You will be using the '''clc.assistants@ubc.ca''' email [mailto:clc.assistants@ubc.ca%7Cclc.assistants@ubc.ca] to receive and send CLC-related correspondence and follow up on tickets. In order to keep our workflow smooth, we have split the email into multiple folders and sub-folders. All CLCAs are responsible for sorting emails during your shift. See descriptions below:

All incoming correspondence will come into the '''inbox''' folder, after which we will sort them into their proper folders. Here are some questions to ask when sorting emails:
==== Emails (correspondence with staff/patrons): ====
* Does the email need to be seen by other CLCAs on shift? '''Keep it in the inbox.'''
* Does it concern CLC social media accounts (Twitter, LinkedIn, Instagram, Hootsuite, etc.)? '''Move it to the Social Media folder'''.
* Is it related to a particular piece of equipment behind the desk (DSLR, tripod, charger, etc.)? '''Move it to the Equipment folder'''.
* Is it related to Open Athens and community/alumni/guest access? '''Move it to the OA Permanent Account Requests''' folder.
* Is a patron reaching out '''ahead''' of time (i.e not after they returned it) because they are unable to return a piece of equipment (sick, etc)? '''Forward to Alex, Lisa, & Daniel'''.
* Is it an email related to an existing '''ticket'''? See the tickets section (below).

==== Tickets: If it's the most recent response to a ticket that other CLCAs need to see, keep it in the inbox. If it is a previous response or the ticket has been resolved, sort it into one of the folders below: ====
*'''Heritage Core:''' Tickets related to anything that lives in the Heritage Core such as Macs and PCs and their accessories (Mice, Keyboards, AUX Ports, etc.)
*'''MAA Library:''' Equipment and rooms in the Music, Arts and Architecture Library. This includes Mac and Windows stations, printers, photocopiers, and MAA rooms.
*'''PayForPrint:''' Tickets concerning PayForPrint online system such as if the system is down, or a user is experiencing difficulty logging in. If a printer is having trouble with PayForPrint, the corresponding ticket should be filed under the printer's respective folder.
*'''Print Card Vendor:''' This folder concerns the print card reloader/dispenser located on Level 3 of IKB outside the Heritage Core. Tickets concerning this device are filed here.
*'''Ricoh L2:''' Tickets regarding the Ricoh printers on Level 2.

*'''Ricoh L3:''' Tickets regarding the Ricoh printers located on Level 3.
* Note: Xerox Printers folder is Archived as of Feb 2019. Tickets concerning either Xerox printers (on Level 2) are filed here.

*'''Other:''' If a ticket does not fit the description of any of the above folders, you may file it under Other. This may include Windows stations on Level 2, Stationery Vending Machine, etc.

== Email Templates ==
'''Extended Loan Request Form Template'''

Hi '''[Patron Name]''',

Thank you for reaching out to us!

To request an extended loan for a non-bookable item (excluding laptops and headphones), you can fill out an Extended Loan Request Form[https://ubc.ca1.qualtrics.com/jfe/form/SV_4ZKVawSXyGuRDmK?pagetitle=Borrow%20Equipment%20-%20Chapman%20Learning%20Commons<nowiki>] here and leave up to 24 hours for it to process, but please note that even with a 24-hour notice, approval will not be guaranteed.</nowiki>

For bookable items, please let us know what item you'd like an extension for and the desired time, and we will check its availability.

Information on whether items are bookable or non-bookable can be found on our Borrow Equipment webpage [ https://learningcommons.ubc.ca/borrow-equipment/].

Please let us know if you have any further questions.

'''Lost and Found Template'''

Hello '''[Patron Name]''',

Thank you for contacting the Chapman Learning Commons Helpdesk.

We are unable to confirm possession of lost-and-found items over email. Please reach out to us in person at the CLC Helpdesk (located on the 3rd floor of IKB library) during our opening hours and we will check for the item. You can find our location and hours here: <nowiki>https://hours.library.ubc.ca/#view-chapman</nowiki>.

Additionally, please be advised that the main lost-and-found is located at the UBC bookstore. You can check the list of items they currently have at <nowiki>https://lostandfound.ubc.ca/all-items</nowiki>.

Please let me know if I can support you further,

'''Patron wanting to Book Specific Equipment Template'''

Hello '''[Patron Name]''',

Thanks for reaching out to us! You can see what equipment we loan here [ https://learningcommons.ubc.ca/borrow-equipment/]. For each item, there is a dropdown point that shows all the information about the piece of equipment and an external link that can be used to reserve that item; the link will also show the item's availability. Please note, some equipment is not bookable ahead of time.

If you want to loan multiple of the same items or loan an item over our loan period, you can fill out this form[ https://ubc.ca1.qualtrics.com/jfe/form/SV_4ZKVawSXyGuRDmK?pagetitle=Borrow%20Equipment%20-%20Chapman%20Learning%20Commons&pagetitle=Borrow%20Equipment%20-%20Learning%20Commons&pagetitle=Borrow%20Equipment%20-%20Learning%20Commons].

You can also come to the CLC help desk on the 3rd floor of IKB for more help in booking equipment.

Please let us know if you have any more questions.

Kind Regards,

'''Fine Appeal Form Template'''

Dear [Patron’s Name],

Thank you for reaching out to us regarding the fines.

We understand that you have concerns about the fines imposed and would like to offer you our Fine Appeal Form [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/<nowiki>], from where UBC Library will review your situation.</nowiki>
Please be assured that your appeal is being taken seriously, and UBC Library will carefully consider all the information provided and get back to you in a timely manner.
Let us know if you have any questions.

== Reporting an Issue ==
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else's safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.
* If a patron acts inappropriately towards you, and you are uncomfortable serving them; you must tell the staff team (specifically Alex) immediately. Call us and also send an email detailing, specifically, what occurred to cause your discomfort. We want to make sure that you are setting boundaries and not doing anything you’re uncomfortable with, but we need to thoroughly document each of these situations.

'''Sending Lisa, Alex, or Daniel a message about a patron loaning issue? Use this format:'''

Date of Interaction:

Time of Interaction:

Patron Name:

Equipment Name & Barcode (last 4 digits):

Is this message… General or Urgent?

Message: ''please use bullet points''

'''Here is an example message:'''

Date: Monday, April 3

Time: 11:03am

Patron: Lisa Popplewell

Equipment: Handheld Mic (5712)

General

Message:

* brought microphone back late (due at 9am on Monday, April 3) & received fine
* said brought late due to illness
* patron will fill out fine appeal form

Sandbox:Chapman Learning Commons Assistant Orientation/professionalcommunication

2023-07-26T22:32:38Z

AlexandraKuskowski: /* Desk Support (Help!) */

== Desk Support (Help!) ==
If you find you are having trouble with a difficult patron or need more '''in person''' support in handling a query, the following options are available to you.

8:00am-5:00pm weekday work hours:

* Call CLC staff: we will always come to the desk to assist you as soon as we can.
* Call security --if you feel comfortable (7-3914)
* Use the Help Button (below)
* Give them Alex's card, Rochelle's card, or Daniel's card and refer them to contact one of us

After hours and weekends:

* Call staff CLC cell phones (for over the phone help)
* Call security -- if you feel comfortable (7-3914)
* Use the Help Button (below)
* Give them Alex's card, Rochelle's card, or Daniel's card and refer them to contact one of us
* Use the Scenario cards with MAA circulation staff
** Scenario A- Circulation staff will call security for you (without alerting the patron)
** Scenario B- Circulation staff will come over to support you in letting the patron know that you (CLCAs) folks have done everything we can to support the patron at this time.

== Help Button (Help!) ==
Use for immediate assistance when you may not feel comfortable picking up a phone or messaging via text. This is NOT an emergency button, but CLC staff if will response as soon as possible once you press the button.

'''Use:'''

'''To Call'''

Press the "C' button: This will call Alex and Lisa cell phones at any time, it will call Daniel during his work hours. They will immediately call or come by the desk to assist.

'''To Text'''

Press the "T' button: This will text Alex and Lisa cell phones at any time, it will call Rochelle after work hours. They will immediately call or come by the desk to assist.

'''Maintenance:'''

Turn on - press white button for 5 seconds. Do this at the start of the day - then plug in at desk for charging.

Turn off - Press white button for 5 seconds. Do this at the end of the day. Put in top grey drawer with charger.

Leave plugged in at the desk. The plug for the charger is labeled with a charging symbol.

If 'on' red light will be flashing. If unplugged, press white button for 5 seconds - battery charger will appear on the top

== Customer Service ==
'''Main points:'''
* Be clear, calm, and concise. Break things down into simple steps. After 3 steps, most people get confused.
* Greet patrons as they come to the desk. Be aware of what is going on around you.
* If someone looks lost, they probably are- ask them if they need assistance.
* Do one thing at a time.
* Help one patron at a time. If there is a line, ask them all if they need printing help, then help a group all at once.
* It's okay to not know. Look things up but don't refer someone somewhere unless you are '''100% certain''' that that is the right referral. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don't be afraid to ask for help!
* Communicate clearly with Circulation and Reference. Don't just send a patron to the other side, meet them and let the staff member know what the patron's inquiry is.
* Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.

== Dealing with Difficult Patrons ==
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone.

'''Understanding the cause of anger:'''

It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:
* They are embarrassed that they don't know the answer
* They may have already been referred more than once and don't feel helped
* They have not left themselves enough time
* External factors: family, relationships, mental health
'''Setting expectations:'''

Sometimes we can preempt frustration in patrons by setting very clear expectations. Let's say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online or through a QR code at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone's work for them. You may tell them that you will set them up at the workstation, and that you'll come check on them if there are any follow-up questions.

'''What to do when someone is becoming frustrated or disrespectful:'''

Some important things to remember:
* Don't stare
* Avoid judgment
* Speak in a calm and clear voice
* Repeat lines of policies and avoid personal statements and judgments
* Confirm that you understand the problem and state what it is you can do to try and help
* Empathize with the patron's situation: "It sounds like you're quite frustrated that you can't get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible."
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:

"I'm very happy to assist you but if you're going to be disrespectful, I won't be able to help you. I will help you once you have calmed down."

== Desk Phone Policies ==
'''If the phone rings while you are on shift, pick it up. If you come to your shift and see a voicemail, listen to it and respond!'''

'''How to transfer a call after you have spoken with a patron:'''

1. From an active call, press '''transfer.'''

2. Enter the target number (number you wish to transfer the call to).

3. Stay on the line and wait for the transfer recipient to answer your call (let them know you will be transferring a call to them).

4. Press '''transfer''' again to complete the transfer and hang up (to cancel the transfer, press '''EndCall''').

Note: You cannot '''transfer''' to redirect a call on hold. Press '''resume''' to return to the call on hold before transferring it.

'''Voicemail Pin: 3760#'''

'''How to answer voicemail:'''

1. Press the 'messages' button (with the envelope on it, on the middle-right side of the phone).

2. Enter the voicemail pin (3760#).

3. Follow the instructions read to you to listen to messages.

4. Note anything that requires follow-up and call the patron back, or inform staff, accordingly.

'''Calling someone back:'''

If you miss a call and need to phone someone back, UBC's phones sometimes require us to dial extra numbers for a call to go through:

* To dial off-campus, dial 9 + ten digit number
* To dial within campus, dial last 5 numbers
* To dial long distance (outside of Vancouver/Lower mainland):
** within North America, dial 8 + 1 + Area Code + number
** for international calls, dial 8 + 011 + Country Code + City Code + number

'''Phone call tips:'''

When you answer the phone call at the Help Desk (or whenever you are interacting with customers over the phone), think of '''LAB''':

# Listen
# Ask
# (Look at the) Big picture

Listening is key to understanding the patron’s frustration, confusion, request, etc.

Asking is key to help you understand the teeny tiny details you need to know to make an informed suggestion. Looking at the big picture is key for you to help them out even further.

'''Example:'''

* Patron: Is IKBLC open right now? My computer just stopped working and I need somewhere to study. ('''Listen''')
* CLCA: Yes, are you a student, a staff member, or a community user? ('''Ask''' about the person)
* Patron: I am a community user.
* CLCA: Have you gotten guest access to our computers before?
* Patron: No, I haven't. How do I do that? ('''Listen''')
* CLCA: If you have picture ID, you can come and request guest access at our Help Desk during our opening hours. If you don't have a picture ID, I recommend that you go to a public library if there is one close to you. (Look at the '''big picture''')
* Patron: I have a picture ID, but I actually live closer to a public library so I might prefer to go there.
* CLCA: Great, there will be computers available there. Do you have any other questions?
* Patron: No, thank you, bye.

== Email Policies ==
* You will be using the '''clc.assistants@ubc.ca''' email [mailto:clc.assistants@ubc.ca%7Cclc.assistants@ubc.ca] to receive and send CLC-related correspondence and follow up on tickets. In order to keep our workflow smooth, we have split the email into multiple folders and sub-folders. All CLCAs are responsible for sorting emails during your shift. See descriptions below:

All incoming correspondence will come into the '''inbox''' folder, after which we will sort them into their proper folders. Here are some questions to ask when sorting emails:
==== Emails (correspondence with staff/patrons): ====
* Does the email need to be seen by other CLCAs on shift? '''Keep it in the inbox.'''
* Does it concern CLC social media accounts (Twitter, LinkedIn, Instagram, Hootsuite, etc.)? '''Move it to the Social Media folder'''.
* Is it related to a particular piece of equipment behind the desk (DSLR, tripod, charger, etc.)? '''Move it to the Equipment folder'''.
* Is it related to Open Athens and community/alumni/guest access? '''Move it to the OA Permanent Account Requests''' folder.
* Is a patron reaching out '''ahead''' of time (i.e not after they returned it) because they are unable to return a piece of equipment (sick, etc)? '''Forward to Alex, Lisa, & Daniel'''.
* Is it an email related to an existing '''ticket'''? See the tickets section (below).

==== Tickets: If it's the most recent response to a ticket that other CLCAs need to see, keep it in the inbox. If it is a previous response or the ticket has been resolved, sort it into one of the folders below: ====
*'''Heritage Core:''' Tickets related to anything that lives in the Heritage Core such as Macs and PCs and their accessories (Mice, Keyboards, AUX Ports, etc.)
*'''MAA Library:''' Equipment and rooms in the Music, Arts and Architecture Library. This includes Mac and Windows stations, printers, photocopiers, and MAA rooms.
*'''PayForPrint:''' Tickets concerning PayForPrint online system such as if the system is down, or a user is experiencing difficulty logging in. If a printer is having trouble with PayForPrint, the corresponding ticket should be filed under the printer's respective folder.
*'''Print Card Vendor:''' This folder concerns the print card reloader/dispenser located on Level 3 of IKB outside the Heritage Core. Tickets concerning this device are filed here.
*'''Ricoh L2:''' Tickets regarding the Ricoh printers on Level 2.

*'''Ricoh L3:''' Tickets regarding the Ricoh printers located on Level 3.
* Note: Xerox Printers folder is Archived as of Feb 2019. Tickets concerning either Xerox printers (on Level 2) are filed here.

*'''Other:''' If a ticket does not fit the description of any of the above folders, you may file it under Other. This may include Windows stations on Level 2, Stationery Vending Machine, etc.

== Email Templates ==
'''Extended Loan Request Form Template'''

Hi '''[Patron Name]''',

Thank you for reaching out to us!

To request an extended loan for a non-bookable item (excluding laptops and headphones), you can fill out an Extended Loan Request Form[https://ubc.ca1.qualtrics.com/jfe/form/SV_4ZKVawSXyGuRDmK?pagetitle=Borrow%20Equipment%20-%20Chapman%20Learning%20Commons<nowiki>] here and leave up to 24 hours for it to process, but please note that even with a 24-hour notice, approval will not be guaranteed.</nowiki>

For bookable items, please let us know what item you'd like an extension for and the desired time, and we will check its availability.

Information on whether items are bookable or non-bookable can be found on our Borrow Equipment webpage [ https://learningcommons.ubc.ca/borrow-equipment/].

Please let us know if you have any further questions.

'''Lost and Found Template'''

Hello '''[Patron Name]''',

Thank you for contacting the Chapman Learning Commons Helpdesk.

We are unable to confirm possession of lost-and-found items over email. Please reach out to us in person at the CLC Helpdesk (located on the 3rd floor of IKB library) during our opening hours and we will check for the item. You can find our location and hours here: <nowiki>https://hours.library.ubc.ca/#view-chapman</nowiki>.

Additionally, please be advised that the main lost-and-found is located at the UBC bookstore. You can check the list of items they currently have at <nowiki>https://lostandfound.ubc.ca/all-items</nowiki>.

Please let me know if I can support you further,

'''Patron wanting to Book Specific Equipment Template'''

Hello '''[Patron Name]''',

Thanks for reaching out to us! You can see what equipment we loan here [ https://learningcommons.ubc.ca/borrow-equipment/]. For each item, there is a dropdown point that shows all the information about the piece of equipment and an external link that can be used to reserve that item; the link will also show the item's availability. Please note, some equipment is not bookable ahead of time.

If you want to loan multiple of the same items or loan an item over our loan period, you can fill out this form[ https://ubc.ca1.qualtrics.com/jfe/form/SV_4ZKVawSXyGuRDmK?pagetitle=Borrow%20Equipment%20-%20Chapman%20Learning%20Commons&pagetitle=Borrow%20Equipment%20-%20Learning%20Commons&pagetitle=Borrow%20Equipment%20-%20Learning%20Commons].

You can also come to the CLC help desk on the 3rd floor of IKB for more help in booking equipment.

Please let us know if you have any more questions.

Kind Regards,

'''Fine Appeal Form Template'''

Dear [Patron’s Name],

Thank you for reaching out to us regarding the fines.

We understand that you have concerns about the fines imposed and would like to offer you our Fine Appeal Form [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/<nowiki>], from where UBC Library will review your situation.</nowiki>
Please be assured that your appeal is being taken seriously, and UBC Library will carefully consider all the information provided and get back to you in a timely manner.
Let us know if you have any questions.

== Reporting an Issue ==
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else's safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.
* If a patron acts inappropriately towards you, and you are uncomfortable serving them; you must tell the staff team (specifically Alex) immediately. Call us and also send an email detailing, specifically, what occurred to cause your discomfort. We want to make sure that you are setting boundaries and not doing anything you’re uncomfortable with, but we need to thoroughly document each of these situations.

'''Sending Lisa, Alex, or Daniel a message about a patron loaning issue? Use this format:'''

Date of Interaction:

Time of Interaction:

Patron Name:

Equipment Name & Barcode (last 4 digits):

Is this message… General or Urgent?

Message: ''please use bullet points''

'''Here is an example message:'''

Date: Monday, April 3

Time: 11:03am

Patron: Lisa Popplewell

Equipment: Handheld Mic (5712)

General

Message:

* brought microphone back late (due at 9am on Monday, April 3) & received fine
* said brought late due to illness
* patron will fill out fine appeal form

Library:PayforPrint/Students Faculty Staff

2023-07-12T19:35:52Z

AlexandraKuskowski: /* Printing with Pay for Print */

==Getting Started==
'''1. Setup'''
* Connect to Wi-Fi
* Navigate to [https://payforprint.ubc.ca/ '''payforprint.ubc.ca''']
* Click '''First time users''', please click here and log in
'''Change your password'''
* Click the '''Change my Password''' button
* On the left-hand side menu click '''Change Password''' (Note: This will be your CWL password from now on)
* Head back to payforprint.ubc.ca and '''login''' using: your '''username.stu''' and your '''new password'''
*'''Faculty and staff:''' use your '''regular CWL login''' credentials without .stu
'''2. Adding Balance'''

There are two ways to add balance to your account.
{| class="wikitable"
!
!Available at UBC V
!Available at UBCO
|-
|'''Online (Requires Credit Card):'''
* Login to [https://payforprint.ubc.ca/ payforprint.ubc.ca] and navigate to '''Add Money- UBC Card'''
* Use the system to '''select a Campus Plan''' to add a minimum of $5.00 CAD
* Please note that '''TD bank cards often do not work'''
|✔
|✔
|-
|'''Cash'''
* Use the '''Print Card Vendor machine''' located on the 3rd floor of [https://hours.library.ubc.ca/#view-ikblc IKBLC]
|✔
|
|}

==Printing with Pay for Print ==
{{Library:PayforPrint/WebPrint}}

== Scanning and Copying ==
UBC Vancouver Library offers free scanners at all library branches, specifically:

* 8 flatbed scanners attached to Mac workstations in the Chapman Learning Commons, including one express scanning station with a 10-minute time limit. Slide and film scanning attachments are available at the Information Desk on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre].
* 1 flatbed scanner connected to a Windows computer workstation in [https://asian.library.ubc.ca/ Asian Library], [https://education.library.ubc.ca/ Education Library], [https://koerner.library.ubc.ca/ Koerner Library], [https://law.library.ubc.ca/ Law Library], [https://maa.library.ubc.ca/ Music, Art & Architecture Library], [https://woodward.library.ubc.ca/bmb/ Biomedical Branch Library], [https://woodward.library.ubc.ca/ Woodward Library], [https://xwi7xwa.library.ubc.ca/ Xwi7xwa Library].
* A large format flatbed scanner is available on level 4 of the [https://maa.library.ubc.ca/ Music, Art & Architecture Library]. It is capable of scanning documents up to 12.2" x 17.2".

Scanning is also enabled UBC Vancouver Library Printers with a 2¢ per page charge on these machines and an unencrypted USB drive is required. See below on how to scan and copy directly from a printer at UBC Vancouver.

==== '''How to Scan (on a Printer)''' ====
# '''Connect USB''' Stick to the printer (left side of the display)
# Swipe your U'''BCcard or UBC Guest card''' through the card scanner
# Navigate to '''Device Functions'''
# Click '''Use Devices Functions''', then '''Scan to Storage Device''', then '''USB'''
# '''Choose a folder on your USB''' stick to save your scan into
# Choose your '''Settings''': Default: B/W, PDF (muti pg.), 100% size, 2 sided (scroll down for more options)
# Choose your '''file-format''', e.g. '''PDF''' multi combines all scans of '''TIFF'''
# Place multiple documents '''face up in the tray on the top of the printer''' or single documents face down in the flatbed scanner.
# Select '''Start''' to scan
# Once done scanning all documents, click '''Finish scan''' on the blue pop-up to save your scanned sheets to your USB
# '''Collect your originals and copies''' from the printer

Cost per side: 2c

==== '''How to Copy (on a Printer)''' ====
# Swipe your UBCcard or UBC Guest card through the card scanner
# Navigate to Device Functions
# Click Use Device Functions, then Copy
# Choose your Settings on the top of the display Default: B/W, 100% size, 2-sided( scroll down for more options)
# Place multiple documents face up in the tray on top of the printer or single documents face down in the flat bed scanner
# Select Start to copy
# Once done scanning all documents, click Finish scan on the blue pop-up on top to print all the scanned sheets
# Collect your originals and copies from the printer

Cost per side (8.5x11):

* 7c B/W
* 40c Colour

[https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-1 '''Information on scanning and copying at UBCO''']
==Frequently Asked Questions==

====1) Why am I not able to log in to the Pay for Print website? I’m able to log in to other applications using my CWL so I know that my password is working.====

:You need to log in to Pay for Print using your EAD account. If you are a student, it is your CWL account with “.stu” appended to the end. Please follow the instructions for "first time users" at [https://payforprint.ubc.ca payforprint.ubc.ca] to set up your account and activate it for Pay for Print.

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of setting up your Pay for Print account]

====2) I have followed the instructions for first time users on the Pay for Print website, including resetting my CWL password and I'm still not able to log into the Pay for Print site. ====

:Please contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk IT Service Centre Help Desk]

====3) Why is my account balance $0 at the Pay for Print website? I know that I have money in my Residence Mealplan of UBCcard plan.====

:You may need to activate your Pay for Print account if you have an existing Residence Flex Plan or UBCcard Plan. Please click on the “Add Money – UBCcard” link and log in to the UBCcard Plan website. After you log in, please click on the “Activate my student UBCcard.”

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of adding money to your Pay for Print account]

====4) I am having difficulties adding any funds to my UBCcard. Who should I contact?====

:'''CWL issues''':
* You must have a valid, active Campus-Wide Login (CWL) account in order to add funds to your UBCcard.
* If you hold multiple affiliations with UBC (student, staff, and/or faculty), please ensure that you use your correct CWL account if you have multiple.
* If you are unsure of which account to use, check the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) or contact the UBC IT Service Centre at 604.822.2008 for assistance.
* If you have not logged into Pay for Print or other EAD-enabled services (such as Student and Alumni Email, FASmail, or Home Drive), you may need to reset your password before being able to access the balance information. Please visit the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) to update your password and try again. For students, your EAD username is your_cwl.'''stu''', all other users share the same CWL and EAD username.

:'''Meal Plan''': If you have not previously activated your UBCcard or Residence Flex meal plan, you must do so before using Pay for Print. To activate your account, please visit the Student Housing and Hospitality Services site ([https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account]). If you encounter difficulty adding funds to a meal plan, please contact UBC Food Services at [mailto:meal.plan@ubc.ca meal.plan@ubc.ca] for assistance.

:'''Card Vending Machine''': If you encounter any difficulties with the vending machine in the Irving K. Barber Learning Centre, please inform the Chapman Learning Commons Help Desk. After hours, call the UBC IT Service Centre at 604.822.2008.

====5) There are funds on my account, but I’m still unable to print====

If the Web Print portal ([https://payforprint.ubc.ca https://payforprint.ubc.ca]) and the Student Housing & Hospitality Services website ([https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT]) show that you have a positive balance in your account, please contact Student Housing and Hospitality Services site (https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account) to check your funds are in the correct location. As a second step please contact the UBC IT Service Centre at 604.822.2008.

====6) Why didn’t my print job come out in the correct orientation when I use web print? I generated the PDF file in landscape mode.====

All print queues are set to portrait mode. If you need something printed in landscape mode, please rotate your document 90 degrees and save the document using the Adobe Acrobat Reader.

====7) The quality of my printout is very poor – where can I get a refund?====

:If you are printing at IKBLC or at UBC Library please visit a UBC Library service desk at the nearest library branch. If you are in residence contact [https://vancouver.housing.ubc.ca/contact-us/ Student Housing and Community].

====8) I am unable to use my TD bank card to put money on my account.====

:TD’s new bank cards do not work with the Pay for Print system because they have one extra digit. You may wish to add money to your card using cash instead. There is a copy card vendor located on level 3 of the Irving K. Barber Learning Centre where you can add money to your UBCcard using cash/coins.

====9) I need to print only a few pages of my Microsoft Office (i.e. Word, PowerPoint, Excel) document but the web print system will not allow me to select a page range. How can I print only a few pages?====

:If you are using web print (not printing from a Library workstation) and you wish to print only a few pages of a Microsoft Office document, you first need to save the pages you wish to print in a separate document and upload it to Web Print. It's a simple process and the screencast below shows you how:

::*[https://youtu.be/gzVuK-OwCAM Printing selected pages from a Microsoft office document]

====10) I would like to print notes pages or multiple slides per page from PowerPoint using Web Print. How can I do this?====

:In order to print multiple slides per page from the Web Print option of Pay for Print, you first need to save the document from PowerPoint in the format you would like. It's a simple process and the brief screencast below shows you how:

::*[https://youtu.be/DBBiLl1FrpU Printing multiple slides per page or notes pages from PowerPoint]

====11) I would like to print just a selection of pages of my pdf document from the Web Print option of Pay for Print. How do I do this?====
:Since there is not an option to select a page range within the Web Print system, you need to save the selection of pages as a separate document first. It's a simple process and the following screencasts show you how:

::* [https://youtu.be/Tnvsyfz36g0 On a PC with Adobe Reader]
::* [https://youtu.be/kEzC98b-keQ On a Mac with Preview]

::*[https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====12) I would like to print my pdf document with multiple pages per sheet from the Web Print option of Pay for Print. How do I do this?====
:Since there is not an option within the Web Print system to specify that you'd like to print multiple pages per sheet, you need to save your document in that format first, then upload it to Web Print. It's a simple process and the following screencasts show you how:

::*[https://youtu.be/Tnvsyfz36g0 On a PC with Adobe Reader]
::*[https://youtu.be/qOn-UHyq4QY On a Mac]

::*[https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====13) I need to print a web page and upload it to web print. How can I do this?====

: To print a web page via the web print option of Pay for Print, you need to save the file first. The easiest way to do this in most browsers is save it as a pdf file or xps file. Below are brief instructions for several popular browsers:

::'''Firefox'''
::* Firefox menu (three bars on left of screen) > Print > Select ‘Microsoft XPS Document Writer” as printer > Click OK
::* Name your file
::* Upload xps file to Web Print

::'''Internet Explorer'''
::* File > Print > Under Select Printer, choose Microsoft XPS document writer
::* Select Print
::* Name your file
::* Upload xps file to Web print

::'''Google Chrome'''
::* Chrome menu (three dots at top right of screen) > Print > Destination > Change > Save as pdf
::* Save your file
::* Upload pdf file to Web Print

::'''Safari'''
::* File > Print > pdf (button in bottom corner) > Save as pdf
::* Upload your pdf file to Web Print

====14) Can UBC Okanagan visitors use the Pay for Print system in Vancouver?====

:Unfortunately, visitors from UBC’s Okanagan campus are unable to use Pay for Print with their UBCcard at this time. If you are a visiting student, staff, or faculty member, you may purchase a guest card from any UBC Food Services outlet or from the vending machine on the 3rd floor of the Irving K. Barber Learning Centre.

====15) What does “external adjustment” mean on transaction history?====

:Pay for Print uses the UBC Food Services meal plan as its primary payment method. When purchases are made at Food Services outlets, Pay for Print recognizes them as “external adjustments” to your available balance. Please note that an adjustment may contain multiple purchases across days, not necessarily a single purchase.

:To view your full transaction history, please login to the [https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT Student Housing & Hospitality Services website].

====16) Can I get a refund for my old UBC print card(s)?====

:Refunds were issued for old Library copy cards up until April 30, 2015. Library Services is not issuing refunds for old Library copy cards after April 30, 2015. If you have copy/printing cards issued by other departments at UBC, please check with that department/s regarding their refund policy.

====17) Who should I contact in the event I lose my UBCcard?====

:Users can report a lost UBCcard online at [https://services.ubccard.ubc.ca/ https://services.ubccard.ubc.ca/] or by calling 604.827.5900. Deactivation is permanent and all meal plan, pay for print, and library services will be blocked until a replacement card is issued by the Carding Office in the UBC Bookstore. Guest cards that are lost have no method of recovery.

====18) Can my UBC Food Services gift card be used with Pay for Print?====

The UBC Guest Card is the only one that can be used for Pay for Print. The gift card is only for use at Food Services outlets and the balance from a gift card cannot be transferred to a Guest Card. If you currently have a Gift Card and are ineligible for a UBCcard, please purchase a Guest Card from the vending machine in the Irving K. Barber Learning Centre, third floor.

====19) I don't need to use the printers at UBC anymore, can I get my money back?====

If you request a refund for funds on your UBC Card, you will be charged a $25 processing fee. If you no longer need to print at UBC, but still have money on your UBC Card, it can be used at any food service at UBC, at AMS outlets at UBC, and at the UBC Bookstore. For questions on how to use money on your UBC Card contact https://food.ubc.ca/contact. If you are asking for a refund because your job was never printed and you were mistakenly charged, or the print quality of the job was poor, then the $25 processing fee does NOT apply.

====20) Can I load my UBCcard with cash?====

Funds can be added to UBCcards with cash at the card vending machine on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre]

Sandbox:Chapman Learning Commons Assistant Orientation/I am looking for ...

2023-06-29T21:58:51Z

AlexandraKuskowski:

{| class="wikitable"
|-
! Looking for !! Location/Contact
|-
| '''General student support''' || '''(this is a good starting point!)''' https://students.ubc.ca/support
|-
|'''Is a class happening in this room?/ room access/ an event/ my exam room'''
|
* For classrooms and exams: Search the UBC Online Timetable: https://sws-van.as.it.ubc.ca/sws_2021/ Search for “Irving” and all the classrooms in IKBLC will pop up.
* Bookable other [https://learningspaces.ubc.ca/find-space rooms]
* For meetings and study groups: Search the Library Room Booking System. https://libcal.library.ubc.ca/spaces
* Or, check out general wayfinding at UBC! http://www.maps.ubc.ca/PROD/index.php
|-
|'''Staff and Faculty on Campus'''
|Find full contact information for staff/faculty member of UBC. Go here https://directory.ubc.ca/index.cfm
|-
|'''Fax Machine'''
|There are no public fax machines on campus. Refer patron to Staples and the UBC Village Printing Store (CopySmart).
|-
|'''Lunch Hubs (with microwave)'''
|Microwaves fully accessible to students, as well as kettles, fridges, sinks, and the link also opens up on Google Maps to show where on campus the building and amenities are available.
http://bit.ly/lunchhub
|-
|'''Washrooms (including Gender-Neutral) and Prayer rooms on campus'''
|https://www.google.com/maps/d/viewer?mid=1Nviv1JmRdpTNjj7BuXg06dc2uW0&ll=49.2653763537948%2C-123.25523662387366&z=14
In IKBLC, there are universal washrooms where all washrooms are located. Level 2 is key card access only (thru Centre for Accessibility). Level 1, 3, 4 should be unlocked and available for all to use.
|-
|'''Free Menstrual Product Dispensers'''
|https://buildingoperations.ubc.ca/2021/04/16/free-menstrual-products-on-campus/
|-
|'''Writing Help'''
|See "CLC Referrals/ CWSC" section of the blog!
|-
|'''IT Assistance'''
|Go to Koerner Help Desk, on 2nd floor (main floor when you enter the building). Refer for internet connectivity issues, complex Canvas questions, etc.
|-
| '''AV Support''' || Each UBC classroom and meeting room has a plaque with a phone number to call for AV assistance. This varies per location.
|-
|'''To book a room for teaching/ studying'''
|https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/scheduling-services/room-booking-requests-general-teaching-space
|-
| '''The ''OTHER'' CLC''' || If you don’t recognize a room number, but the patron claims it is in CLC, chances are it’s at Canaccord Learning Commons (David Lam Library).

See their floor plans here: [http://blogs.ubc.ca/coachescorner/files/2019/10/Floor-Plan-David-Lam-level-3.pdf Floor Plan David Lam level 3], [http://blogs.ubc.ca/coachescorner/files/2019/10/Floor-Plan-David-Lam-level-2.pdf Floor Plan David Lam level 2]
|-
| '''Specific Software''' || Find exhaustive list of UBC library computers’ software availability at https://learningcommons.ubc.ca/tech-support/computers
|-
|'''Rare Books and Special Collections (RBSC), the UBC Archives, the Chung collection'''
|1st floor. Enter RBSC by going downstairs to the right from the East Mall entrance.
https://ikblc.ubc.ca/spaces/wayfinding/

Hours: https://rbsc.library.ubc.ca/

Closed-stack (not open to general public) area housing unique, rare non-circulating materials for research purposes
|-
|'''UBC School of Information; Library School'''
|On 4th floor of IKBLC in room 470

Around the corner from the stairs.

https://ikblc.ubc.ca/spaces/wayfinding/

•Phone: 604 822 2404

•E-mail: ischool.info@ubc.ca
|-
|'''IKBLC Initiatives (SBA and Entrepreneurship at UBC)'''
|https://ikblc.ubc.ca/resources/
https://ikblc.ubc.ca/initiatives/small-business-accelerator-program/
|-
|'''Staff / faculty want to loan something - ArtsISIT'''
|Arts ISIT can help them with equipment.
Browse full list here: https://isit.arts.ubc.ca/loaner-equipment-2/

email: [[Mailto:arts.helpdesk@ubc.ca|arts.helpdesk(at)ubc.ca]] for general inquiries, or visit at Buchanan C105 (for the Arts Learning Centre) or C113 (for IT and AV assistance)
|-
|'''Ewaste Recycling'''
|https://finance.ubc.ca/procure-pay/sustainable-purchasing-guide/batteries
https://finance.ubc.ca/procure-pay/sustainable-purchasing-guide/electronics
|-
|'''Pianos'''
|
* IKBLC ( patrons should have a UBC card, but if they don't call staff)
** Piano in MAA (headphones check out at MAA Circ side)
** Piano in CLC (headphones check out at CLC side)
* Other pianos (with silencing headphones!)
** Koerner
** Woodward
** David Lam building
* Noisy pianos (No UBC card needed)
** Nest- 2nd floor on the left side of the building near the climbing gym
|-
|'''Aboriginal Award affiliated with IKB'''
|They want to contact Irving K Barber Scholarship Society (1-844-478-4645), not IKB Library!
|-
|'''Where can I put a poster?'''
|IKBLC: Level 1 by the stairs on the corkboard (ONLY)
NEST/Life building have billboards as well. Check with Student Housing locations.
|-
|'''Can I have a booth in IKBLC?'''
|https://ikblc.ubc.ca/information-and-display-booth-booking-form/
|-
|'''Accessibility shuttle'''
|https://students.ubc.ca/about-student-services/centre-for-accessibility/ubc-accessibility-shuttle
|-
|'''Can the Library digitize VHS tapes?'''
|The Library Digitization Office only takes on specific projects. If the patron is interested in digitizing their own personal VHS tapes, Lifetime Heritage Film offers this service for a small fee. https://lifetimeheritagefilms.com/
|}

== '''Room Names in IKB:''' ==
{| class="wikitable"
|'''IKBLC Room List'''
|
|-
|'''Room Name/Office'''
|'''Room Number'''
|-
|Alison Harbour Meeting Room
|263
|-
|Atlin Meeting Room
|191
|-
|Bamfield Meeting Room
|157
|-
|Bella Bella Meeting Room
|192
|-
|Bella Coola Meeting Room
|193
|-
|Bralorne Reading Room
|490
|-
|Centre for Teaching, Learning & Technology
|102
|-
|Centre for Teaching, Learning & Technology
|214
|-
|Chapman Learning Commons
|300
|-
|Chapman Learning Commons/Centre for Writing and Scholarly Communication
|318/319
|-
|Chilcotin Boardroom
|256
|-
|Chilko Meeting Room
|195
|-
|Chung Room & Collection
|111
|-
|Clearwater Meeting Room
|264
|-
|Columbia River Room
|316
|-
|Coordinated Arts Program
|355
|-
|Digital Media Room
|324
|-
|Digital Media Room
|325
|-
|Digitization Centre
|103
|-
|DIY Media Studio
|323
|-
|Dodson Room
|302
|-
|Fernie Reading Room
|380
|-
|Fort Fraser Reading Room
|110
|-
|Fraser Meeting Room
|183
|-
|Fraser River Room
|227
|-
|Gold River Videoconference Room
|272
|-
|Golden Jubilee Room
|400
|-
|Granby River Room
|417
|-
|Hartley Bay Meeting Room
|266
|-
|Hazelton Classroom
|460
|-
|IKBLC Program Services
|203
|-
|Keremeos Lounge
|262
|-
|Kimberley Study Room
|385
|-
|Kitimat Lab
|457
|-
|Kootenay River Room
|422
|-
|Library Administration
|241
|-
|MAA Storage
|419
|-
|Mackenzie Seminar Room
|112
|-
|McBride Meeting Room
|265
|-
|Moresby Classroom
|185
|-
|Music, Art & Architecture
|414
|-
|Music, Art & Architecture Circulation
|314
|-
|Music, Art & Architecture Seminar Room
|326
|-
|Muskwa River Room
|416
|-
|Musqueam Reading Room
|455
|-
|Namu Meeting Room
|194
|-
|Nass Reading Room
|459
|-
|Nazko Valley Board Room
|255
|-
|Nicola River Room
|322
|-
|Nimpkish Study Area
|387
|-
|Office of the University Librarian
|202
|-
|Oliver Room
|361
|-
|Parliamentary Classroom
|155
|-
|Peace River Classroom
|261
|-
|Pena Room
|301
|-
|Qualicum Reading Room
|305
|-
|Quesnel River Room
|415
|-
|Rare Books & Special Collections
|110
|-
|Ridington Room
|321
|-
|Sandspit Meeting Room
|381
|-
|Science One Program
|361
|-
|Skeena River Room
|317
|-
|SLAIS Office
|473
|-
|Slocan Study Room
|471
|-
|Stewart Meeting Room
|184
|-
|Stikine Room
|260
|-
|Terrace Lab
|458
|-
|Thompson Meeting Room
|196
|-
|Thompson River Room
|315
|-
|Tofino Meeting Room
|156
|-
|Trail Meeting Room
|491
|-
|Ucluelet Meeting Room
|158
|-
|Victoria Learning Theatre
|182
|-
|Wells Classroom
|461
|-
|Yukon Meeting Room
|181
|}

Sandbox:Chapman Learning Commons Assistant Orientation/lendingprocedures

2023-06-23T17:53:48Z

AlexandraKuskowski:

Documentation:Digital Tattoo Curriculum/Case Studies for Student Teachers/Additional Resources

2023-06-09T18:36:29Z

AlexandraKuskowski: /* Teaching Tools and Lesson Plans */

<center>'''Short URL for this page:''' https://go.library.ubc.ca/tB9jxX</center>

==<big>Digital Tattoo</big>==

Do you want to know where to get started with your online identity? Know the basics but want to brush up? Maybe you just want to know how to monitor what's posted about you!

===== '''[https://digitaltattoo.ubc.ca/2021/08/26/presentation-for-educators-managing-your-online-profile/?login See our tutorial: Managing Your Online Profile for Educators]''' =====
Wait we've got more! Quizzes, blog posts from student perspectives, tutorials on everything from copyright to privacy.
[http://digitaltattoo.ubc.ca/ Visit our website for more information and resources from Digital Tattoo.]

==<big>School District Policies, Procedures, and Regulations</big>==
Below are some of the policies implemented by school districts in BC to guide teachers' use of technology, district networks, and social media. Familiarizing yourself with these policies will give you an idea of the types of expectations school districts have for their employees. Each individual district will have their own procedures including student media usage/consent.

Abbotsford School District:
:::* [http://www.sd34.bc.ca/sites/default/files/AP%20401%20-%20Social%20Media%20-%20Employees.pdf Social Media - Employees]
:::* [http://www.sd34.bc.ca/sites/default/files/AP%20417%20Information%20and%20Communication%20%2B%20forms.pdf Information and Communication Services Policy]
Arrow Lakes School District:
:::* [https://dsweb.bcsta.org/docushare/dsweb/Get/Document-81089/0450%20-%20(450)%20-%20COMPUTERS%2c%20INTERNET%20AND%20BCeSIS%20USAGE%20AND%20ACCESS%20TO%20ELECTRONIC%20INFORMATION.pdf Computers, Internet and BCeSIS Usage and Access to Electronic Information Policy]
Boundary School District:
:::* [http://www.sd51.bc.ca/districtpolicies/2012_2013_new/Technology%20-%20Social%20Networking%20Regulation.pdf Technology - Social Networking Regulation]
Boundary School District:
:::* [http://www.sd51.bc.ca/districtpolicies/Policies/Technology%20-%20Employee%20Acceptable%20Use%20Guidelines%20Regulation.pdf Technology - Employee Acceptable Use Guidelines]
:::* [http://www.sd51.bc.ca/districtpolicies/2012_2013_new/Technology%20-%20Use%20of%20Personal%20Electronic%20Device%20Regulation.pdf Technology - Use of Personal Electronic Devices]
Bulkley Valley School District:
:::* [http://tech.sd54.bc.ca/images/pdf/online-agreement.pdf Access to Online Resources - Acceptable Use Agreement]
Burnaby School District:
:::* [http://www.sd41.bc.ca/wp-content/uploads/2014/08/79000.pdf School District Technologies and Information Systems]
Campbell River School District:
:::* [https://www.sd72.bc.ca/about/operationalprocedures/Operational%20Procedures/OP%20140%20District%20Technology%20and%20Acceptable%20Use%20(Replaced%20I-07).pdf District Technology and Acceptable Use Guidelines]
Cariboo - Chilcotin School District:
:::* [https://dsweb.bcsta.org/docushare/dsweb/Get/Document-71151/3514%20I%20NTERNET%20ACCESS%20AND%20E-MAIL%20USAGE.pdf Internet Access and E-mail Usage Policy]
Central Okanagan School District:
:::* [http://www.sd23.bc.ca/Board/Policies/Section%203%20%20Staff/386.pdf Employee Use of Electronic and Social Media Communication]
Chilliwack School District:
:::* [http://www.sd33.bc.ca/sites/default/files/714.1%20AR-Computer%20Use,%20Management%20and%20Configuration.pdf Computer Use, Management and Configuration Regulation]
Comox Valley School District:
:::* [https://www.sd71.bc.ca/Board/AdminProcedures/Documents/Section%205%20-%20Non-Teaching/5015%20--%20Electronic%20Email%20and%20Internet%20Use,%20March%2027,%202007.pdf Electronic Mail and Internet Use Procedure]
Coquitlam School District:
:::* [https://www.sd43.bc.ca/Board/Policies/Administrative%20Procedures/AP%20140-1.pdf Digital Responsibility for Employees Procedure]
Delta School District:
:::* [https://district.public.deltasd.bc.ca/wp-content/uploads/sites/2/2017/07/1196__Procedure146.pdf Social Media Procedure]
:::* [https://district.public.deltasd.bc.ca/wp-content/uploads/sites/2/2017/07/1195__Procedure145.pdf Use of Personal Communication Devices Procedure]
:::* [https://district.public.deltasd.bc.ca/wp-content/uploads/sites/2/2017/07/4178__Procedure140.pdf Information Systems Acceptable Use Procedure]
Fort Nelson School District:
:::* [http://www.sd81.bc.ca/wp-content////sbo/policy/6000/Policy%206340%20Acceptable%20Use%20of%20Electronic%20Devices.pdf Acceptable Use of Electronic Devices Policy]
Fraser - Cascade School District:
:::* [ftp://www.sd78.bc.ca/downloads/Public/Bylaws-Policy/Policy%205070%20Social%20%20Media.pdf Social Media Policy - Employees, Students, and Parents]
Greater Victoria School District:
:::* [https://www.sd61.bc.ca/wp-content/uploads/sites/91/2014/08/Policy-1300-Acceptable-Use-of-District-Technology-and-Networked-Information.pdf Acceptable Use of District Technology and Networked Information Policy]
:::* [https://www.sd61.bc.ca/wp-content/uploads/sites/91/2014/08/Regulation-4216.2-Employee-Acceptable-Use-of-Electronic-Communications-Systems-in-Schools.pdf Employee Acceptable Use of Electronic Communications Systems in Schools Regulation]
Gulf Islands School District:
:::* [http://sd64.bc.ca/wp-content/uploads/2016/08/internet-use-policy1617.pdf Internet Acceptable Use Policy]
Haida Gwaii School District:
:::* [http://sd50.bc.ca/wp-content/uploads/2012/11/C.9-Electronic-Technology-Systems-Use-.pdf Electronic Technology Systems Use Policy]
Kamloops/Thompson School District:
:::* [https://bcsd73.civicweb.net/filepro/documents/1492 Technology Policies]
Kootenay Lake School District:
:::* [http://www.sd8.bc.ca/policy/220%20-%20Use%20of%20Computer-Internet-Final.pdf District Computer Network/Internet User Agreement]
Langley School District:
:::* [https://district.public.sd35.bc.ca/wp-content/uploads/sites/2/2015/12/AUP_Acceptable_Use_Policy-2014-2015.pdf Technology - Acceptable Use Policy]
Maple Ridge - Pitt Meadows School District:
:::* [http://www.sd42.ca/assets/media/Policy-5780-1-Procedure-Social-Media-Guidelines.pdf Social Media Guidelines]
:::* [http://www.sd42.ca/assets/media/Policy-5780-Information-Technology-and-Communication-Systems-Appropriate-Use-Policy_amended.pdf Information Technology and Communication Systems - Appropriate Use Policy]
Mission Public Schools:
:::* [http://www.mpsd.ca/districtinformation/pdf/procs/AP210-InternetAccess.pdf Internet and Email Access for all Users of the School District Procedure]
:::* [http://www.mpsd.ca/districtinformation/pdf/procs/AP601.pdf Computer Network Procedure]
Nanaimo - Ladysmith Public Schools:
:::* [http://www.sd68.bc.ca/wp-content/uploads//Administrative%20Procedures/200/AP-210-Appropriate-Use-of-School-District-Information-Technology.pdf Appropriate Use of School District Information Technology Procedure]
Nechako Lakes School District:
:::* [https://sd91.civicweb.net/document/29989 Digital Technology - Regulation]
:::* [https://sd91.civicweb.net/document/31554 Social Media & Cloud Technology - Regulation]
New Westminster School District:
:::* [http://newwestschools.ca/pdf/Policy%20506.0.pdf Digital Technology Policy]
:::* [http://newwestschools.ca/wp-content/uploads/2016/10/Administrative-Procedures-Manual.pdf Responsible Use of Electronic Social Media Procedure] - pg. 35
Nicola - Similkameen School District:
:::* [http://www.sd58.bc.ca/wordpress/wp-content/uploads/2015/02/602.6-DISTRICT-TECHNOLOGY.pdf District Technology and Networked Information Policies]
Nisga'a School District:
:::* [http://www.nisgaa.bc.ca/wp-content/uploads/2010/05/706-R.1Acceptable-Use-of-Information-Technology-Resources.September-15-2011.pdf Acceptable Use of Information Technology Resources Regulation]
North Okanagan - Shuswap School District:
:::* [http://www.sd83.bc.ca/About%20Us/Policies/Policy%20Binder%202016.pdf Policy and Regulations Manual] - Digital Citizenship Policy is number 1020.
North Vancouver School District:
:::* [https://www.sd44.ca/Board/PoliciesProcedures/Series600/Policy609/Pages/default.aspx Information and Communication Systems and Resources Policy]
Okanagan Skaha School District:
:::* [http://www.sd67.bc.ca/Board/Policies/Documents/Policy%20No.%20200-299%20School%20Operations/207%20Acceptable%20Use%20of%20Technology.pdf Acceptable Use of Technology Policy]
Peace River North School District:
:::* [http://www.prn.bc.ca/policy/?p=283 Acceptable Internet Use Policy]
Peace River South School District:
:::* [https://www.sd59.bc.ca/system/files/news_articles/attachments/3115%20Electronic%20Communication%20Employees-New-June2017.pdf Electronic Communications - Employees]
Powell River School District:
:::* [http://www.sd47.bc.ca/Board/procedures/AdministrativeProcedures/AP150%20-%20District%20Electronic%20Network.pdf District Electronic Network Procedure]
Prince George School District:
:::* [https://www.sd57.bc.ca/Board/Policies/Policylisting/Documents/6179.pdf Acceptable Use of Networks Policy]
Qualicum School District:
:::* [https://www.sd69.bc.ca/Board/Policies-and-Bylaws/Bylaws-Policies-and-Administrative-Procedures/5000%20Instruction/5056%20Internet%20Access%20and%20Network%20Citizenship.pdf Internet Access and Network Citizenship Policy]
Quesnel School District:
:::* [http://web.sd28.bc.ca/board/policies/documents/bdpro705%202011.pdf Computer & Internet Usage & Access Policy]
Revelstoke School District:
:::* [http://www.sd19.bc.ca/wp-content/uploads/sites/2/2015/04/3.8-Information-Technology-MyEducationBC-Usage-and-Access.pdf Information Technology and MyEducationBC Usage and Access Policy]
Rocky Mountain School District:
:::* [https://dsweb.bcsta.org/docushare/dsweb/Get/Document-81453/6200%20-%20SOCIAL%20MEDIA%20USE.pdf Social Media Use Policy]
:::* [https://www.sd6.bc.ca/About/Board/Policies/Documents/POLICY%20NO%206190,%20Information%20and%20Technology%20Management%20Acceptable%20Use%20Policy.pdf#search=Information%20and%20Technology%20Management%20Acceptable%20Use%20Policy Information and Technology Management Acceptable Use Policy]
Saanich School District:
:::* [https://www.sd63.bc.ca/sites/default/files/Policy%20Section%203000%20-%20Educational%20Programs%20and%20Services.pdf Use of Technology and Information Systems Policy (Number 3130)] - pg. 81
Southeast Kootenay School District:
:::* [http://www.sd5.bc.ca/school/jess/Parents/Documents/SD5%20Social%20Media%20Policy%202016.pdf Social Media Use Policy]
:::* [https://dsweb.bcsta.org/docushare/dsweb/Get/Document-73385/7.06%20-%20(7.6)%20-%20USE%20OF%20PRIVATELY%20OWNED%20PERSONAL%20COMPUTERS.pdf Use of Privately Owned Personal Computers]
Stikine School District:
:::* [https://sd87.civicweb.net/document/130 Information & Technology Management Acceptable Use Policy]
Sunshine Coast School District:
:::* [http://www.sd46.bc.ca/files/regulations/1000-admin/1600.pdf Information Technology: District-Wide Network and Internet Appropriate Use]
Surrey School District:
:::* [https://www.surreyschools.ca/departments/SECT/PoliciesRegulations/section_5000/Documents/5780%20Policy.pdf Information & Communication Technology Access and Use Policy]
:::* [https://www.surreyschools.ca/departments/SECT/PoliciesRegulations/section_5000/Documents/5780.3%20Regulation.pdf School, Staff and Student Web Site Parameters]
Vancouver Island North School District:
:::* [http://sd85-websrv2012.sd85.bc.ca/wp-content/uploads/2016/03/2-20-Apr-16.pdf Information and Information Technology Policy]
:::* [http://sd85-websrv2012.sd85.bc.ca/wp-content/uploads/2016/03/2-350-Apr-16.pdf Use of Personal Electronic Devices - Technology Policy]
Vancouver Island West School District:
:::* [https://dsweb.bcsta.org/docushare/dsweb/Get/Document-58734/E.31%20-%20ACCEPTABLE%20USE%20OF%20COMPUTER%20NETWORK%20AND%20INTERNET.pdf Acceptable Use of Computer Network and Internet Policy]
Vancouver School Board:
:::* [http://www.vsb.bc.ca/sites/default/files/13May28_op_commIII_item3.pdf Social Media Policy (Draft)]
:::* [https://www.vsb.bc.ca/district-policy/ai-r-acceptable-use-technology Acceptable Use of Technology]
West Vancouver School District:
:::* [http://westvancouverschools.ca/wp-content/uploads/2015/08/AP140-DistrictElectronicInformationSystemsAcceptableUseGuidelines.pdf District Electronic Information Systems - Acceptable Use Guidelines]

==<big>Tips and Guidelines for Teachers</big>==
The following resources offer suggestions for teachers using technology and personal social media accounts:

* Alberta Teachers' Association: [https://www.teachers.ab.ca/SiteCollectionDocuments/ATA/Publications/Teachers-as-Professionals/MS-88%20E-liability%20Brochure.pdf E-liability Brochure]
* Alberta Teachers' Association: [https://www.teachers.ab.ca/Publications/ATA%20Magazine/Volume%2095%202014-15/Number-2/Pages/New-technologies.aspx "New Technologies: Invaluable but double-edged tools"]
* BC College of Teachers: [http://blogs.ubc.ca/educ316/files/2010/08/Reading-TCMagazine-2009-Blurring-boundaries-UBC.pdf ''TC Magazine'': "Blurring the Boundaries: Technology and Its Impact on the Teacher-Student Relationship"]
* ''BCTF Teacher Newsmagazine'': [https://bctf.ca/publications/NewsmagArticle.aspx?id=36704 "Stay Safe on Social Media"]
* BC Teacher Regulation Branch: [https://www.bcteacherregulation.ca/documents/Learn/2015/LearnMagazine_Spring_2015.pdf ''Learn,'' Spring 2015]
:::* Read "Thinking About the Standards: A Case Study" on page 12.
* BC Teacher Regulation Branch: [http://www.bcteacherregulation.ca/documents/Learn/2016/LearnMagazine_Spring_2016.pdf ''Learn'', Spring 2016]
:::* Read "Professional Conduct Advisory: Professional Boundaries and Social Media” on page 14.
* Canadian Teachers’ Federation/Fédération Canadienne des Enseignantes et des Enseignants: [http://www.ctf-fce.ca/en/Pages/Issues/Cybertips-for-teachers.aspx Cybertips for Teachers]
* ''CBC'': [http://www.cbc.ca/news/canada/newfoundland-labrador/why-social-media-can-be-a-minefield-for-teachers-1.3219179 "Why social media can be a minefield for teachers"]
* ''Chalkup'': [https://www.chalkup.co/social-media-for-teachers Social Media for Teachers]
* ''Connect Safely'': [http://www.connectsafely.org/eduguide/ "The Educator's Guide to Social Media"]
* Edmonton Public Teachers: [https://local37.teachers.ab.ca/SiteCollectionDocuments/Local37/2014-2015/January/Teachers%20and%20Technology.pdf Teachers and Technology]
* ''The EdTech Advocate'': [http://opsmrskorf.edublogs.org/2016/08/19/when-students-ask-to-follow-or-friend-an-ethical-response-guide-for-educators/ When Students Ask to Follow or Friend: An Ethical Response Guide for Educators]
* ''Edutopia'': [https://www.edutopia.org/blog/social-media-resources-educators-matt-davis Social Media for Teachers: Guides, Resources, and Ideas]
* George Couros: [https://georgecouros.ca/blog/ ''The Principal of Change'' blog]
::*This blog, created by a principal from Alberta, often addresses social media and the use of technology by teachers. All of his past blog posts are available to browse, but here are a few of the most relevant entries to start with:
::::* [http://georgecouros.ca/blog/archives/7493 "Do the 'basics' change over time?"]
::::* [http://georgecouros.ca/blog/archives/3432 "Personal and Professional vs. Public and Private"]
::::* [http://georgecouros.ca/blog/archives/7450 "What does your digital portfolio show?"]
::::* [http://georgecouros.ca/blog/archives/7440 "The Worst Approach to Teaching Students About Social Media"]
* Julia Hengstler: [http://etec.ctlt.ubc.ca/510wiki/images/2/2b/Primer_on_Posting_Minor_Students_Final.pdf A K-12 Primer for British Columbia Teachers Posting Students’ Work Online]
* ''NEA Today'': [http://neatoday.org/2017/01/23/social-media-tips-for-teachers/ "Six Ways to Avoid Those Social Media Landmines"]
* New Brunswick Teachers' Association: [http://www.nbta.ca/Early_Career_Teachers/8/page3.html Becoming a Professional - Think Before You Post: Safe Social Networking & Electronic Communication for Teachers]
* Newfoundland & Labrador Teachers' Association: [http://files.nlta.nl.ca/wp-content/uploads/public/documents/infosheets/info_26.pdf NLTA Cyberconduct and Electronic Communications – Important Information and Guidelines for Teachers]
* Newfoundland and Labrador Teachers’ Association (NLTA): [https://www.nlta.nl.ca/social-media-information/ "Are You Targeted by Inappropriate Social Media Comments?"]
* Ontario College of Teachers: [https://www.oct.ca/-/media/PDF/Advisory%20Social%20Media/ProfAdvSocMediaENPRINT.pdf Professional Advisory - Use of Electronic Communication and Social Media]
* Ontario College of Teachers: [http://oct-oeeo.uberflip.com/i/553454-ps-september-2015 ''Professionally Speaking: The Magazine of the Ontario College of Teachers'', September 2015]
::* "CBC Ombudsman Addresses Members" is on pg. 62.
* Ontario College of Teachers: [http://oct-oeeo.uberflip.com/i/783423-ps-march-2017 ''Professionally Speaking: The Magazine of the Ontario College of Teachers'', March 2017]
::* "Making Connections" is on page 45.
::* "The Potential Pitfalls of Social Media" is on page 52
* Ontario English Catholic Teachers' Association (OECTA): [http://www.catholicteachers.ca/OECTA/media/pdfs/Publications/on_thin_ice.pdf On Thin Ice: Maintaining Professional Boundaries - A Resource for Teachers]
::*"Using Social Media" is on pg. 9.
* ''The Sun Chronicle'': [http://www.thesunchronicle.com/news/local_news/area-schools-look-for-ways-to-deal-with-social-media/article_72f63d17-3343-5f6a-ae68-2e4f01019a51.html Area schools look for ways to deal with social media]
* ''Teach: The Magazine'': [http://www.teachmag.com/archives/9727 Making Social Media Work for You]
* ''TeachHUB'': [http://www.teachhub.com/teachers-digital-identity "Teachers, Take Care of Your Digital Footprint"]
* Vancouver Secondary Teachers’ Association: [http://vsta.ca/wp-content/uploads/2013/04/Info-Tips.pdf Professional Boundaries and the Use of Electronic Communication and Social Media]
* Webroot: [https://www.webroot.com/ca/en/home/resources/articles/digital-family-life/family-social-media-in-the-classroom-part-3-of-3 Social Media in the Classroom: The Digital Safety Debate (Part 3 of 3)]
* West Vancouver Schools- [https://sites.google.com/sd45.bc.ca/digcit/kindergarten-grade-1/digital-footprint-identity Digital Footprint and Identity] (free to use for other districts!)

==<big>Teaching Tools and Lesson Plans</big>==
If you want to incorporate technology into your lessons or teach your students about safely and effectively using technology and social media, these resources can help:

* BC Ministry of Education: [http://www2.gov.bc.ca/gov/content/education-training/k-12/teach/teaching-tools/digital-literacy BC's Digital Literacy Framework]
* BrainPOP Educators: [https://educators.brainpop.com/bp-jr-topic/internet-safety/ Internet Safety Lesson Ideas]
* ''The Brown Bag Teacher'' blog: [http://brownbagteacher.com/safely-using-videos-internet-in/ "Safely Using Videos in the Classroom"]
* Canadian Civil Liberties Association: [https://ccla.org/cclanewsite/wp-content/uploads/2015/05/CCLET-Privacy-Lesson-Plan.pdf Privacy, the Internet and that Phone in your Pocket - Lesson Plan (Gr. 9-12)]
* Code.org: [https://code.org/curriculum/course2/18/Teacher Your Digital Footprint Lesson Plan (Gr. K-2)]
* Common Sense Education: [https://www.commonsense.org/education/ For Educators]
* ''Ditch That Textbook'' blog: [http://ditchthattextbook.com/2016/04/11/15-ways-to-use-snapchat-in-classes-and-schools/ "15 Ways to Use Snapchat in Classes and Schools"]
* ''EdTech Magazine'': [https://edtechmagazine.com/k12/article/2017/08/videoconferencing-and-social-media-boost-reading-engagement "Videoconferencing and Social Media Boost Reading Engagement"]
* EdTek White Paper: [http://edu315a.weebly.com/uploads/4/0/4/9/4049814/iste2015edtekwhitepaper.pdf Building and Keeping a Positive Digital Identity: A Practical Approach for Educators, Students and Parents]
* ''Education Week'': [http://www.edweek.org/ew/articles/2015/04/22/my-favorite-teachers-use-social-media-a.html "My Favorite Teachers Use Social Media: A Student Perspective"]
* Edureach101: [https://edureach101.com/social-media-in-the-classroom/ Social Media in the Classroom]
* Edutopia: [https://www.edutopia.org/blog/making-case-social-media-in-schools-jim-asher "Making the Case for Social Media in Schools"]
* ERASE Student Advisory: [http://www.erasebullying.ca/assets/pdf/social_media_guidelines.pdf Social Media Guidelines Resource]
* ''The Fourth R'': [https://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0ahUKEwjDuMzSmMjVAhVN9GMKHdAaAiUQFggoMAA&url=https%3A%2F%2Fyouthrelationships.org%2Fuploads%2Fems3o_-_safe_sharing_with_social_media.pdf&usg=AFQjCNE1MuNyQL0c9ecWZIwjTi2PP4Ffpg Safe Sharing with Social Media Lesson Plan,] Scroll down to "Media Studies (EMS 3O), "Safe Sharing with Social Media"

* FreeTech4Teachers: [http://www.swlauriersb.qc.ca/schools/recit/bct/Job%20Aids/Search%20Engines/SearchTips.pdf Beyond Google]
* ''Global News'': [http://globalnews.ca/news/365116/alberta-school-teaches-children-to-use-social-media-in-positive-ways/ "Alberta school teaches children to use social media in positive ways"]
* ''Huffpost'': [https://www.huffingtonpost.com/scott-steinberg/social-media-and-kids_b_2659434.html "Social Media Training for Kids: A 60-Minute Class Workshop"]
* ''Huffpost'': [http://www.huffingtonpost.com/stacey-cohen/why-every-personal-brand-_b_11285702.html "Why Every Personal Brand Deserves an Early Start: One Florida high school’s forward-thinking course is jumpstarting students’ professional lives"]
* Lester B. Pearson School Board: [http://dcp.lbpsb.qc.ca/ Digital Citizenship Program and Resources]
* MediaSmarts: [http://mediasmarts.ca/teacher-resources Teacher Resources]
* [https://needhelpnow.ca/app/en/ Need Help Now]
:::* This resource can provide teachers and their students with information about cyber-bullying prevention and support, as well as steps for getting content removed from the internet.
* [http://www.ctf-fce.ca/Documents/cyberbullying/Think-Before-You-Share-Guide.pdf Think Before You Share: Tips From Facebook and MediaSmarts]
* Ontario College of Teachers: [http://professionallyspeaking.oct.ca/june_2016/PS_June_2016small.pdf ''Professionally Speaking: The Magazine of the Ontario College of Teachers'', June 2016'']
:::* Read "Blog On" on pg. 19
* Royal Canadian Mounted Police: [http://www.rcmp-grc.gc.ca/cycp-cpcj/is-si/lp-pl/index-eng.htm Online Safety - Lesson Plan (Grades 6-8)]
* TeachInCtrl: [http://www.teachinctrl.org/ Teaching Digital Citizenship - Lesson plans]
* West Vancouver Schools- [https://sites.google.com/sd45.bc.ca/digcit/kindergarten-grade-1/digital-footprint-identity Digital Footprint and Identity] (free to use for other districts!)

==<big>Teacher Discipline Summaries</big>==
* Teacher discipline summaries are available from the BC Teacher Regulation Branch through their [https://teacherregulation.gov.bc.ca/ProfessionalConduct/DisciplineOutcomes.aspx Searchable Discipline Database]. To find summaries specific to teachers' use of social media, open the Discipline Database and under "Choose Topic," select "Inappropriate use of social media."

==<big>Hashtags</big>==
Here are a few of the most popular hashtags for teachers:
* [https://twitter.com/search?f=realtime&q=%23bced&src=typd #bced]
* [https://twitter.com/search?f=realtime&q=%23cdned&src=typd #caned]
* [https://twitter.com/hashtag/edchat?lang=en #EdChat]
* [https://twitter.com/hashtag/k12?f=tweets&vertical=default #k12]
* [https://twitter.com/hashtag/learning #learning]
* [https://twitter.com/hashtag/education?lang=en #education]
* [https://twitter.com/search?f=realtime&q=%23edtech&src=typd #EdTech]

Sandbox:Chapman Learning Commons Assistant Orientation/professionalcommunication

2023-06-07T22:41:30Z

AlexandraKuskowski:

== Email Policies ==
* You will be using the '''clc.assistants@ubc.ca''' email [mailto:clc.assistants@ubc.ca%7Cclc.assistants@ubc.ca] to receive and send CLC-related correspondence and follow up on tickets. In order to keep our workflow smooth, we have split the email into multiple folders and sub-folders. All CLCAs are responsible for sorting emails during your shift. See descriptions below:

All incoming correspondence will come into the '''inbox''' folder, after which we will sort them into their proper folders. Here are some questions to ask when sorting emails:
==== Emails (correspondence with staff/patrons): ====
* Does the email need to be seen by other CLCAs on shift? '''Keep it in the inbox.'''
* Does it concern CLC social media accounts (Twitter, LinkedIn, Instagram, Hootsuite, etc.)? '''Move it to the Social Media folder'''.
* Is it related to a particular piece of equipment behind the desk (DSLR, tripod, charger, etc.)? '''Move it to the Equipment folder'''.
* Is it related to Open Athens and community/alumni/guest access? '''Move it to the OA Permanent Account Requests''' folder.
* Is a patron reaching out '''ahead''' of time (i.e not after they returned it) because they are unable to return a piece of equipment (sick, etc)? '''Forward to Alex, Lisa, & Daniel'''.
* Is it an email related to an existing '''ticket'''? See the tickets section (below).

==== Tickets: If it's the most recent response to a ticket that other CLCAs need to see, keep it in the inbox. If it is a previous response or the ticket has been resolved, sort it into one of the folders below: ====
* '''Heritage Core:''' Tickets related to anything that lives in the Heritage Core such as Macs and PCs and their accessories (Mice, Keyboards, AUX Ports, etc.)
* '''MAA Library:''' Equipment and rooms in the Music, Arts and Architecture Library. This includes Mac and Windows stations, printers, photocopiers, and MAA rooms.
* '''PayForPrint:''' Tickets concerning PayForPrint online system such as if the system is down, or a user is experiencing difficulty logging in. If a printer is having trouble with PayForPrint, the corresponding ticket should be filed under the printer's respective folder.
* '''Print Card Vendor:''' This folder concerns the print card reloader/dispenser located on Level 3 of IKB outside the Heritage Core. Tickets concerning this device are filed here.
* '''Ricoh L2:''' Tickets regarding the Ricoh printers on Level 2.

* '''Ricoh L3:''' Tickets regarding the Ricoh printers located on Level 3.
* Note: Xerox Printers folder is Archived as of Feb 2019. Tickets concerning either Xerox printers (on Level 2) are filed here.

* '''Other:''' If a ticket does not fit the description of any of the above folders, you may file it under Other. This may include Windows stations on Level 2, Stationery Vending Machine, etc.

== Email Templates ==
'''Extended Loan Request Form Template'''

Hi '''[Patron Name]''',

Thank you for reaching out to us!

To request an extended loan for a non-bookable item (excluding laptops and headphones), you can fill out an Extended Loan Request Form[https://ubc.ca1.qualtrics.com/jfe/form/SV_4ZKVawSXyGuRDmK?pagetitle=Borrow%20Equipment%20-%20Chapman%20Learning%20Commons<nowiki>] here and leave up to 24 hours for it to process, but please note that even with a 24-hour notice, approval will not be guaranteed.</nowiki>

For bookable items, please let us know what item you'd like an extension for and the desired time, and we will check its availability.

Information on whether items are bookable or non-bookable can be found on our Borrow Equipment webpage [ https://learningcommons.ubc.ca/borrow-equipment/].

Please let us know if you have any further questions.

'''Lost and Found Template'''

Hello '''[Patron Name]''',

Thank you for contacting the Chapman Learning Commons Helpdesk.

We are unable to confirm possession of lost-and-found items over email. Please reach out to us in person at the CLC Helpdesk (located on the 3rd floor of IKB library) during our opening hours and we will check for the item. You can find our location and hours here: <nowiki>https://hours.library.ubc.ca/#view-chapman</nowiki>.

Additionally, please be advised that the main lost-and-found is located at the UBC bookstore. You can check the list of items they currently have at <nowiki>https://lostandfound.ubc.ca/all-items</nowiki>.

Please let me know if I can support you further,

'''Patron wanting to Book Specific Equipment Template'''

Hello '''[Patron Name]''',

Thanks for reaching out to us! You can see what equipment we loan here [ https://learningcommons.ubc.ca/borrow-equipment/]. For each item, there is a dropdown point that shows all the information about the piece of equipment and an external link that can be used to reserve that item; the link will also show the item's availability. Please note, some equipment is not bookable ahead of time.

If you want to loan multiple of the same items or loan an item over our loan period, you can fill out this form[ https://ubc.ca1.qualtrics.com/jfe/form/SV_4ZKVawSXyGuRDmK?pagetitle=Borrow%20Equipment%20-%20Chapman%20Learning%20Commons&pagetitle=Borrow%20Equipment%20-%20Learning%20Commons&pagetitle=Borrow%20Equipment%20-%20Learning%20Commons].

You can also come to the CLC help desk on the 3rd floor of IKB for more help in booking equipment.

Please let us know if you have any more questions.

Kind Regards,

'''Fine Appeal Form Template'''

Dear [Patron’s Name],

Thank you for reaching out to us regarding the fines.

We understand that you have concerns about the fines imposed and would like to offer you our Fine Appeal Form [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/<nowiki>], from where UBC Library will review your situation.</nowiki>
Please be assured that your appeal is being taken seriously, and UBC Library will carefully consider all the information provided and get back to you in a timely manner.
Let us know if you have any questions.

== Desk Phone Policies ==
'''If the phone rings while you are on shift, pick it up. If you come to your shift and see a voicemail, listen to it and respond!'''

'''How to transfer a call after you have spoken with a patron:'''

1. From an active call, press '''transfer.'''

2. Enter the target number (number you wish to transfer the call to).

3. Stay on the line and wait for the transfer recipient to answer your call (let them know you will be transferring a call to them).

4. Press '''transfer''' again to complete the transfer and hang up (to cancel the transfer, press '''EndCall''').

Note: You cannot '''transfer''' to redirect a call on hold. Press '''resume''' to return to the call on hold before transferring it.

'''Voicemail Pin: 3760#'''

'''How to answer voicemail:'''

1. Press the 'messages' button (with the envelope on it, on the middle-right side of the phone).

2. Enter the voicemail pin (3760#).

3. Follow the instructions read to you to listen to messages.

4. Note anything that requires follow-up and call the patron back, or inform staff, accordingly.

'''Calling someone back:'''

If you miss a call and need to phone someone back, UBC's phones sometimes require us to dial extra numbers for a call to go through:

* To dial off-campus, dial 9 + ten digit number
* To dial within campus, dial last 5 numbers
* To dial long distance (outside of Vancouver/Lower mainland):
** within North America, dial 8 + 1 + Area Code + number
** for international calls, dial 8 + 011 + Country Code + City Code + number

'''Phone call tips:'''

When you answer the phone call at the Help Desk (or whenever you are interacting with customers over the phone), think of '''LAB''':

# Listen
# Ask
# (Look at the) Big picture

Listening is key to understanding the patron’s frustration, confusion, request, etc.

Asking is key to help you understand the teeny tiny details you need to know to make an informed suggestion. Looking at the big picture is key for you to help them out even further.

'''Example:'''

* Patron: Is IKBLC open right now? My computer just stopped working and I need somewhere to study. ('''Listen''')
* CLCA: Yes, are you a student, a staff member, or a community user? ('''Ask''' about the person)
* Patron: I am a community user.
* CLCA: Have you gotten guest access to our computers before?
* Patron: No, I haven't. How do I do that? ('''Listen''')
* CLCA: If you have picture ID, you can come and request guest access at our Help Desk during our opening hours. If you don't have a picture ID, I recommend that you go to a public library if there is one close to you. (Look at the '''big picture''')
* Patron: I have a picture ID, but I actually live closer to a public library so I might prefer to go there.
* CLCA: Great, there will be computers available there. Do you have any other questions?
* Patron: No, thank you, bye.

== Customer Service ==
'''Please start by watching [https://www.youtube.com/watch?v=Wi9JjXow7yk this video]:'''

'''Main points:'''
* Be clear, calm, and concise. Break things down into simple steps. After 3 steps, most people get confused.
* Greet patrons as they come to the desk. Be aware of what is going on around you.
* If someone looks lost, they probably are- ask them if they need assistance.
* Do one thing at a time.
* Help one patron at a time. If there is a line, ask them if they need printing help, then help that group all at once.
* It's okay to not know. Look things up but don't refer someone somewhere unless you are '''100% certain''' that that is the right referral. You are not expected to be the expert on everything. Ask lots of questions of your colleagues and don't be afraid to ask for help!
* Communicate clearly with Circulation and Reference. Don't just send a patron to the other side, meet them and let the staff member know what the patron's inquiry is.
* Ask good follow up questions. Patrons might identify an issue but something else is actually going on. Asking good questions will help you solve the actual issue.

== Dealing with Difficult Patrons ==
During your time at the CLC, you may deal with patrons who are upset, angry, frustrated or up against a time crunch. This section is meant to provide some helpful tips to navigating those more difficult interactions. We cannot stress enough that we do not ever expect a student employee to tolerate unsafe, disrespectful behaviour from anyone.

'''Understanding the cause of anger:'''

It is important to recognize why a patron might be feeling angry or frustrated. Here are some common reasons:
* They are embarrassed that they don't know the answer
* They may have already been referred more than once and don't feel helped
* They have not left themselves enough time
* External factors: family, relationships, mental health
'''Setting expectations:'''

Sometimes we can preempt frustration in patrons by setting very clear expectations. Let's say a patron want you to come over to their workstation and show them how to use APA formatting. You can explain that you can get them a citation guide (available online or through a QR code at our desk) and start them on the process. That will show the patron that you are willing to help but that you are not going to do the work for them. The philosophy and approach of the Learning Commons is one of teaching and building capacity in others, not to do someone's work for them. You may tell them that you will set them up at the workstation, and that you'll come check on them if there are any follow-up questions.

'''What to do when someone is becoming frustrated or disrespectful:'''

Some important things to remember:
* Don't stare
* Avoid judgment
* Speak in a calm and clear voice
* Repeat lines of policies and avoid personal statements and judgments
* Confirm that you understand the problem and state what it is you can do to try and help
* Empathize with the patron's situation: "It sounds like you're quite frustrated that you can't get your print job printed. I am going get you logged into a computer and see what might be going on so we can get that printed out for you as soon as possible."
Clearly and calmly state that you are happy to assist if they are willing to calm down and/or be respectful you will continue to help them. An example is below:

"I'm very happy to assist you but if you're going to be disrespectful, I won't be able to help you. I will help you once you have calmed down."

== Desk Support (Help!) ==
If you find you are having trouble with a difficult patron or need more '''in person''' support in handling a query, the following options are available to you.

8:00am-5:00pm weekday work hours:

* Call CLC staff: we will always come to the desk to assist you as soon as we can.
* Call security --if you feel comfortable (7-3914)
* Give them Alex's card, Rochelle's card, or Daniel's card and refer them to contact one of us

After hours and weekends:

* Call staff CLC cell phones (for over the phone help)
* Call security -- if you feel comfortable (7-3914)
* Give them Alex's card, Rochelle's card, or Daniel's card and refer them to contact one of us
* Use the Scenario cards with MAA circulation staff
** Scenario A- Circulation staff will call security for you (without alerting the patron)
** Scenario B- Circulation staff will come over to support you in letting the patron know that you (CLCAs) folks have done everything we can to support the patron at this time.

== Reporting an Issue ==
Report any and all abusive or disrespectful behaviour to your supervisors immediately. If you have an immediate concern for your, or someone else's safety- call Campus Security (2-2222). Security will come by the desk and simply be a reassuring presence if need be.
* If a patron acts inappropriately towards you, and you are uncomfortable serving them; you must tell the staff team (specifically Alex) immediately. Call us and also send an email detailing, specifically, what occurred to cause your discomfort. We want to make sure that you are setting boundaries and not doing anything you’re uncomfortable with, but we need to thoroughly document each of these situations.

'''Sending Lisa, Alex, or Daniel a message about a patron loaning issue? Use this format:'''

Date of Interaction:

Time of Interaction:

Patron Name:

Equipment Name & Barcode (last 4 digits):

Is this message… General or Urgent?

Message: ''please use bullet points''

'''Here is an example message:'''

Date: Monday, April 3

Time: 11:03am

Patron: Lisa Popplewell

Equipment: Handheld Mic (5712)

General

Message:

* brought microphone back late (due at 9am on Monday, April 3) & received fine
* said brought late due to illness
* patron will fill out fine appeal form

Library:Public Computers & Labs/software/all

2023-05-10T22:42:03Z

AlexandraKuskowski:

====Software at Public Workstations====
{| class="wikitable"
|-
! Software !! Available at all PC Public Workstations
! Available at all Mac Public Workstations
|-
| [https://www.adobe.com/products/reader.html '''Adobe Acrobat Reader DC'''] || ✔ ||
|-
| [https://acrobat.adobe.com/ca/en/acrobat/pdf-reader.html '''Adobe Acrobat Pro DC'''] || ✔ || ✔
|-
| [https://helpx.adobe.com/acrobat/using/creating-pdfs-acrobat-distiller.html '''Adobe Acrobat Distiller DC'''] || ✔ || ✔
|-
| '''[https://www.adobe.com/ca/creativecloud.html Adobe Creative Cloud :]''' [https://lc2016.sites.olt.ubc.ca/files/2021/09/Adobe_SDL_Poster-1-Page-How-to-for-User-Login-Steps-scaled.jpg Sign in Required]
After Effects,Animate, Audition, Bridge, Dreamweaver, Fireworks, Illustrator, InCopy, InDesign,Lightroom, Muse, Photoshop, Prelude, Premiere, Scout, SpeedGrade

'''Please note''': Due to licensing restrictions,

Adobe Creative Cloud software is not available

remotely.
| || ✔
|-
| '''[https://helpx.adobe.com/ca/support/digital-editions.html Adobe Digital Editions]''' || ✔ ||
|-
| [https://www.adobe.com/products/flashplayer/ '''Adobe Flash'''] || ✔ || ✔
|-
| '''[https://www.apple.com/ca/ios/app-store/ Apple:]''' Garageband, iMovie, Keynote, Numbers, Pages, Photos
| || ✔
|-
| [https://support.apple.com/en-ca/quicktime '''Quicktime Player'''] || || ✔
|-
| [https://www.audacityteam.org/ '''Audacity'''] || || ✔
|-
|'''[https://www.beyond2020.com/index.php/software-platforms/professional-browser Beyond 20/20 Professional Browser]'''
|✔
|
|-
| [https://www.techsmith.com/camtasia.html '''Camtasia (TechSmith)'''] || ✔ || ✔
|-
| [https://cyberduck.io/ '''CyberDuck (for FTP)'''] || || ✔
|-
|[https://files.support.epson.com/htmldocs/pr449p/pr449pug/scan1_2.htm '''Epson Scan''']
|✔
|✔
|-
| [https://www.google.com/earth/ '''Google Earth'''] || ✔
| ✔
|-
|[https://www.fileopen.com/ '''FileOpen''']
|✔
|
|-
|[https://filezilla-project.org/ '''Filezilla''']
|✔
|✔
|-
| [https://www.apple.com/ca/final-cut-pro/ '''Final Cut Pro x'''] || || ✔
|-
|[https://research-commons-2019.sites.olt.ubc.ca/files/2020/10/Multilingual_Citation_Mgt_Handout_2020.pdf '''Juris-M''']
|✔
|✔
|-
| [https://www.libreoffice.org/ '''LibreOffice 6'''] || || ✔
|-
|'''[http://office.microsoft.com/en-ca/support/?CTT=97 Microsoft Office 2021] :''' Excel, OneNote, Powerpoint, Word
| ✔ || ✔
|-
|'''[http://office.microsoft.com/en-ca/support/?CTT=97 Microsoft Office 2021] :''' Access, Publisher
|✔
|
|-
|'''[https://www.7-zip.org/ 7zip]'''
|✔
|
|-
| [https://www.skype.com/en/ '''Skype'''] || ✔
| ✔
|-
| [https://www.techsmith.com/snagit.html '''Snagit (TechSmith)'''] || ✔ || ✔
|-
| [https://www.videolan.org '''VLC Media Player'''] || ✔ || ✔
|-
| '''[https://developer.apple.com/xcode/ Xcode] and [https://www.barebones.com/products/bbedit/ Bbedit]''' || || ✔
|-
|[https://www.zotero.org/ '''Zotero''']
|✔
|✔
|}

Library:Public Computers & Labs/software/all

2023-05-09T23:39:10Z

AlexandraKuskowski:

====Software at Public Workstations====
{| class="wikitable"
|-
! Software !! Available at all PC Public Workstations
! Available at all Mac Public Workstations
|-
| [https://www.adobe.com/products/reader.html '''Adobe Acrobat Reader DC'''] || ✔ ||
|-
| [https://acrobat.adobe.com/ca/en/acrobat/pdf-reader.html '''Adobe Acrobat Pro DC'''] || ✔ || ✔
|-
| [https://helpx.adobe.com/acrobat/using/creating-pdfs-acrobat-distiller.html '''Adobe Acrobat Distiller DC'''] || ✔ || ✔
|-
| '''[https://www.adobe.com/ca/creativecloud.html Adobe Creative Cloud :]''' [https://lc2016.sites.olt.ubc.ca/files/2021/09/Adobe_SDL_Poster-1-Page-How-to-for-User-Login-Steps-scaled.jpg Sign in Required]
After Effects,Animate, Audition, Bridge, Dreamweaver, Fireworks, Illustrator, InCopy, InDesign,Lightroom, Muse, Photoshop, Prelude, Premiere, Scout, SpeedGrade

'''Please note''': Due to licensing restrictions,

Adobe Creative Cloud software is not available

remotely.
| || ✔
|-
| '''[https://helpx.adobe.com/ca/support/digital-editions.html Adobe Digital Editions]''' || ✔ ||
|-
| [https://www.adobe.com/products/flashplayer/ '''Adobe Flash'''] || ✔ || ✔
|-
| '''[https://www.apple.com/ca/ios/app-store/ Apple:]''' Garageband, iMovie, Keynote, Numbers, Pages, Photos
| || ✔
|-
| [https://support.apple.com/en-ca/quicktime '''Quicktime Player'''] || || ✔
|-
| [https://www.audacityteam.org/ '''Audacity'''] || || ✔
|-
|'''[https://www.beyond2020.com/index.php/software-platforms/professional-browser Beyond 20/20 Professional Browser]'''
|✔
|
|-
| [https://www.techsmith.com/camtasia.html '''Camtasia (TechSmith)'''] || ✔ || ✔
|-
| [https://cyberduck.io/ '''CyberDuck (for FTP)'''] || || ✔
|-
|[https://files.support.epson.com/htmldocs/pr449p/pr449pug/scan1_2.htm '''Epson Scan''']
|✔
|✔
|-
| [https://www.google.com/earth/ '''Google Earth'''] || ✔
| ✔
|-
|[https://www.fileopen.com/ '''FileOpen''']
|✔
|
|-
|[https://filezilla-project.org/ '''Filezilla''']
|✔
|✔
|-
| [https://www.apple.com/ca/final-cut-pro/ '''Final Cut Pro x'''] || || ✔
|-
| [https://www.libreoffice.org/ '''LibreOffice 6'''] || || ✔
|-
|'''[http://office.microsoft.com/en-ca/support/?CTT=97 Microsoft Office 2021] :''' Excel, OneNote, Powerpoint, Word
| ✔ || ✔
|-
|'''[http://office.microsoft.com/en-ca/support/?CTT=97 Microsoft Office 2021] :''' Access, Publisher
|✔
|
|-
|'''[https://www.7-zip.org/ 7zip]'''
|✔
|
|-
| [https://www.skype.com/en/ '''Skype'''] || ✔
| ✔
|-
| [https://www.techsmith.com/snagit.html '''Snagit (TechSmith)'''] || ✔ || ✔
|-
| [https://www.videolan.org '''VLC Media Player'''] || ✔ || ✔
|-
| '''[https://developer.apple.com/xcode/ Xcode] and [https://www.barebones.com/products/bbedit/ Bbedit]''' || || ✔
|-
|[https://www.zotero.org/ '''Zotero''']
|✔
|✔
|}

Library:Technology Borrowing/Other Technology

2023-05-08T17:24:53Z

AlexandraKuskowski: /* Chapman Learning Commons */

===Other Technology===

==== Chapman Learning Commons ====
The Chapman Learning Commons Help Desk on level 3 of the Irving K. Barber Learning Centre has the equipment below available for loan to UBC students, faculty & staff. To find more information about equipment, including images and extended loan policies, visit the [https://learningcommons.ubc.ca/borrow-equipment/ Chapman Learning Commons page.] :

Sandbox:CLC Equipmnent

2023-04-04T20:55:10Z

AlexandraKuskowski:

== Loanable Laptops ==
Loanable laptops allow folks to download any software they need. This is true for ALL loanable laptops from the library.

Some have complained they can't download SPSS on out computers - this is an IT problem not a laptop issue!

For SPSS access https://it.ubc.ca/services/desktop-print-services/software-licensing/spss#require - scroll down to '''**Students''' mid way down the page.

If folks complain "It takes a long time to download the software I need" or "this isn't working for me"

# Ask and follow up with IT Ticket : Where are they downloading it from? Is this an installation error? An activation error? Were they on the UBC network/UBC secure? If they are downloading the software from IT check if their eligibility has expired.
# They can access the following computer labs (no booking needed) Woodward computer lab room: 497, Koerner computer lab: room 217, [https://remotelabs.ubc.ca/my.policy online remote labs]

== Projector Remotes & Wireless Presenters ==
The Projector Remotes work for using the projector menu, adjusting screen/display settings, switching between HDMI/VGA, using the pointer, etc.
However, the remote's left/right/up/down controls can not be used to change slides in a presentation.
In order to enable the use of these buttons to change slides in a presentation, we would need to connect a USB cable to the projector’s USB-B port and to a USB port on the patron's computer.
As we do not have the proper USBs to lend out, please observe the following protocol:
When a patron lends out a projector, ask if they need:
1. A projector remote (to use the projector menu and adjust projector settings)
2. A wireless presenter (specifically for changing slides in presentations)

Often you will find that patrons need a wireless presenter, so it is important to clarify.

Sandbox:Chapman Learning Commons Assistant Orientation/clcreferrals

2023-04-04T20:06:29Z

AlexandraKuskowski:

== Citation ==
* You can refer students to
** How to Cite- https://guides.library.ubc.ca/howtocite
**[[Images/f/fc/Mlastyle2017.pdf|MLA]] , [https://guides.library.ubc.ca/apacitationstyle APA] Library guides
**[https://guides.library.ubc.ca/citationmanagement Citation Management Help]-- send them to the Graduate Academic Assistants to use Zotero!
** Looking up a specific question? Purdue OWL for [https://owl.purdue.edu/owl/research_and_citation/mla_style/mla_style_introduction.html MLA], [https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_style_introduction.html APA], [https://owl.purdue.edu/owl/research_and_citation/chicago_manual_17th_edition/cmos_formatting_and_style_guide/chicago_manual_of_style_17th_edition.html Chicago] is helpful!

== Academics and Library Help ==
[https://www.library.ubc.ca/ '''UBC Library''']
* Refer them to the MAA desk! If open
* Refer them to Ask Us!/ Askaway- orange button on UBC Library homepage

'''Chapman Learning Commons''' - Our website (learningcommons.ubc.ca) has plenty of online resources for students. A few highlights are as follows:

* See the '[https://learningcommons.ubc.ca/online-learning/ Online Learning]' section of our website.

* '''Student Toolkits:''' https://learningcommons.ubc.ca/student-toolkits/ Created by CLCAs, these resources range from time management, to preparing for exams, to interacting with professors.
* '''Resource Guides:''' https://learningcommons.ubc.ca/resource-guides/ Created with the Library, these guides provide help with citation, academic integrity, online learning, copyright, and more.
** [https://learningcommons.ubc.ca/resource-guides/online-learners/ Online Learners’ Resource Guide]
* '''Assignment Calculators:''' Plan out your assignments, lab reports, and theses with this tool: https://learningcommons.ubc.ca/tutoring-studying/assignment-calculators/

'''CLCA Blog Posts about Working & Learning At Home'''

* https://learningcommons.ubc.ca/mental-health-and-balancing-student-work-life/
* https://learningcommons.ubc.ca/developing-great-habits-to-study-work-remotely/
* https://learningcommons.ubc.ca/how-to-succeed-at-transitioning-to-online-schooling/
* https://learningcommons.ubc.ca/things-to-do-for-free-from-home/
* https://learningcommons.ubc.ca/studying-at-home/#
* Find additional posts at [https://students.ubc.ca/ UBC's Student Life Blog].

== Technology Resources ==

* [https://students.ubc.ca/enrolment/finances/awards-scholarships-bursaries/ubc-vancouver-technology-bursary UBC Tech Bursary] can help students get funds to purchase a computer or other equipment they might need.
* Refer to the Software Trouble shooting page in blog for numerous guides and handouts, which you can share with students.
* Canaccord Learning Commons: [[clchelp@sauder.ubc.ca]] - For questions related to Sauder classes, exams, or resources.
* [https://it.ubc.ca/got-question-about-it-products-and-support UBC IT Help Desk] - For questions related to Internet connectivity, VPN, and more complex questions about learning software such as Canvas.

== Coaching and Tutoring/Learning Support Services ==
'''CLC page'''

* https://learningcommons.ubc.ca/tutoring-studying/

'''Academic Advising:'''

* https://learningcommons.ubc.ca/tutoring-studying/academic-advising/

* See this page for information about academic advising, learning self-assessment, the assignment calculators, and more.

==== Centre for Writing and Scholarly Communication ====
* Writing Consultants work with students to improve their writing process and to achieve academic goals. The CWSC does '''not''' provide a ‘tutoring’ service (Writing Consultants do not edit work for grammar, or provide ‘answers’ to students). The consultations are a ‘conversation’ about the student’s work, and how they might improve it.
* '''Primary contact for students:''' cwsc.info@ubc.ca
* '''Location:''' The Writing Pavilion on the 3rd floor of the Learning Commons next to the elevator.
* '''Booking a Consultation:''' If students are looking for more information on the CWSC, refer them to this page: http://learningcommons.ubc.ca/writing/. They can then click on ‘Consultations’, which will lead them here: https://learningcommons.ubc.ca/improve-your-writing/writing-consultations/
* '''Cancelling an Appointment:'''
* '''Over 24 hours in advance:''' Students can cancel on WCOnline – the online booking system they used to book the appointment. Directions are in the email they received when they booked the appointment.
* '''Less than 24 hours in advance''': Refer the student to email or call the Program Assistant:
** (Preferred) Email: [[Mailto:cwsc.info@ubc.ca|cwsc.info@ubc.ca]]
** Phone: 604 827 1603

* '''Questions from Staff or Faculty''': Direct them to Patty Kelly, Program Manager: 604 827 5125; [[Mailto:patty.kelly@ubc.ca|patty.kelly@ubc.ca]]

==== Profs-in-Commons ====

* Profs-in-Commons is part of the Profs-in-Spaces network, a UBC wide project that seeks to increase meaningful engagement between students and professors outside of the classroom. Professors host office hours in the Learning Lounge on the 3rd floor of IKBLC, beside the CLC Help Desk.
* If folks ask discipline-specific questions, refer them to a prof who has indicated that they will answer questions; their emails are listed on this page. Respond to the patron and cc the prof in your response, in order to eliminate the need for them to separately contact the prof. If there is no prof associated with the patron's discipline, refer them to their own instructor or to their faculty's directory page.
* '''(When in person)'''
* '''Location:''' (Learning Lounge, IKBLC)
* '''Schedule:''' Find professors' schedule here: https://learningcommons.ubc.ca/profs-in-commons/

'''Other partner programs:'''
* Thunderstudy (Dodson and Pena Rooms, 3rd floor IKBLC)
* Science Peer Academic Coaching (Learning Lounge, IKBLC)
* AMS Tutoring (AMS Nest, Residence and other select areas on campus)

== Health and Wellbeing Resources ==

* [https://students.ubc.ca/health/wellness-centre Wellness Centre Online]
* [https://students.ubc.ca/health/counselling-services UBC Counselling Services]
* Health and Wellbeing Resources-1[http://blogs.ubc.ca/commons/files/2020/05/Health-and-Wellbeing-Resources-1.pdf : See here for numerous resources.]

== Faculty & Staff ==

* [https://lthub.ubc.ca/support/lt-hub/ CTLT Learning Technology Hub]: A central hub of resources geared toward instructors. The LT Hub website has information and guides on many types of learning software and can provide support for faculty.
* [https://lthub.ubc.ca/support/tech-rovers/ Learning Tech Rovers (Faculty-Specific)]: Another resource for instructors and faculty members; the LTR's are embedded in particular faculties. Check the appropriate contact info at the above link before referring a faculty member to their LTR.
* [https://keepteaching.ubc.ca/ Keep Teaching]: The Keep Teaching website supports faculty in developing their own strategies to continue to meet the needs of their courses online, if there are disruptions in on-campus teaching and learning.
* [https://isit.web.arts.ubc.ca/covid-19-campus-updates-resources-support/ Arts ISIT]: Arts ISIT provides support for faculty. They have compiled a list of helpful resources and tools to best support remote working, teaching, and learning during this time.

Sandbox:Chapman Learning Commons Assistant Orientation/clcreferrals

2023-04-04T20:05:00Z

AlexandraKuskowski: /* Online Learning Resources */

== Online Help ==
Canaccord Learning Commons: [[clchelp@sauder.ubc.ca]]

* For questions related to Sauder classes, exams, or resources.

[https://it.ubc.ca/got-question-about-it-products-and-support UBC IT Help Desk]

* For questions related to Internet connectivity, VPN, and more complex questions about learning software such as Canvas.

== Citation ==
* You can refer students to
** How to Cite- https://guides.library.ubc.ca/howtocite
**[[Images/f/fc/Mlastyle2017.pdf|MLA]] , [https://guides.library.ubc.ca/apacitationstyle APA] Library guides
**[https://guides.library.ubc.ca/citationmanagement Citation Management Help]-- send them to the Graduate Academic Assistants to use Zotero!
** Looking up a specific question? Purdue OWL for [https://owl.purdue.edu/owl/research_and_citation/mla_style/mla_style_introduction.html MLA], [https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_style_introduction.html APA], [https://owl.purdue.edu/owl/research_and_citation/chicago_manual_17th_edition/cmos_formatting_and_style_guide/chicago_manual_of_style_17th_edition.html Chicago] is helpful!

== Academics and Library Help ==
[https://www.library.ubc.ca/ '''UBC Library''']
* Refer them to the MAA desk! If open
* Refer them to Ask Us!/ Askaway- orange button on UBC Library homepage

'''Chapman Learning Commons''' - Our website (learningcommons.ubc.ca) has plenty of online resources for students. A few highlights are as follows:

* See the '[https://learningcommons.ubc.ca/online-learning/ Online Learning]' section of our website.

* '''Student Toolkits:''' https://learningcommons.ubc.ca/student-toolkits/ Created by CLCAs, these resources range from time management, to preparing for exams, to interacting with professors.
* '''Resource Guides:''' https://learningcommons.ubc.ca/resource-guides/ Created with the Library, these guides provide help with citation, academic integrity, online learning, copyright, and more.
** [https://learningcommons.ubc.ca/resource-guides/online-learners/ Online Learners’ Resource Guide]
* '''Assignment Calculators:''' Plan out your assignments, lab reports, and theses with this tool: https://learningcommons.ubc.ca/tutoring-studying/assignment-calculators/

'''CLCA Blog Posts about Working & Learning At Home'''

* https://learningcommons.ubc.ca/mental-health-and-balancing-student-work-life/
* https://learningcommons.ubc.ca/developing-great-habits-to-study-work-remotely/
* https://learningcommons.ubc.ca/how-to-succeed-at-transitioning-to-online-schooling/
* https://learningcommons.ubc.ca/things-to-do-for-free-from-home/
* https://learningcommons.ubc.ca/studying-at-home/#
* Find additional posts at [https://students.ubc.ca/ UBC's Student Life Blog].

== Technology Resources ==

* [https://students.ubc.ca/enrolment/finances/awards-scholarships-bursaries/ubc-vancouver-technology-bursary UBC Tech Bursary] can help students get funds to purchase a computer or other equipment they might need.
* The Keep Learning website has lots of information for students about learning technologies.
* Refer to the Software Trouble shooting page in blog for numerous guides and handouts, which you can share with students.
* [https://it.ubc.ca/news/it-support-ubc%E2%80%99s-response-covid-19 UBC IT]: Has resources for working remotely.

== Coaching and Tutoring/Learning Support Services ==
'''CLC page'''

* https://learningcommons.ubc.ca/tutoring-studying/

'''Academic Advising:'''

* https://learningcommons.ubc.ca/tutoring-studying/academic-advising/

* See this page for information about academic advising, learning self-assessment, the assignment calculators, and more.

==== Centre for Writing and Scholarly Communication ====
* Writing Consultants work with students to improve their writing process and to achieve academic goals. The CWSC does '''not''' provide a ‘tutoring’ service (Writing Consultants do not edit work for grammar, or provide ‘answers’ to students). The consultations are a ‘conversation’ about the student’s work, and how they might improve it.
* '''Primary contact for students:''' cwsc.info@ubc.ca
* '''Location:''' The Writing Pavilion on the 3rd floor of the Learning Commons next to the elevator.
* '''Booking a Consultation:''' If students are looking for more information on the CWSC, refer them to this page: http://learningcommons.ubc.ca/writing/. They can then click on ‘Consultations’, which will lead them here: https://learningcommons.ubc.ca/improve-your-writing/writing-consultations/
* '''Cancelling an Appointment:'''
* '''Over 24 hours in advance:''' Students can cancel on WCOnline – the online booking system they used to book the appointment. Directions are in the email they received when they booked the appointment.
* '''Less than 24 hours in advance''': Refer the student to email or call the Program Assistant:
** (Preferred) Email: [[Mailto:cwsc.info@ubc.ca|cwsc.info@ubc.ca]]
** Phone: 604 827 1603

* '''Questions from Staff or Faculty''': Direct them to Patty Kelly, Program Manager: 604 827 5125; [[Mailto:patty.kelly@ubc.ca|patty.kelly@ubc.ca]]

==== Profs-in-Commons ====

* Profs-in-Commons is part of the Profs-in-Spaces network, a UBC wide project that seeks to increase meaningful engagement between students and professors outside of the classroom. Professors host office hours in the Learning Lounge on the 3rd floor of IKBLC, beside the CLC Help Desk.
* If folks ask discipline-specific questions, refer them to a prof who has indicated that they will answer questions; their emails are listed on this page. Respond to the patron and cc the prof in your response, in order to eliminate the need for them to separately contact the prof. If there is no prof associated with the patron's discipline, refer them to their own instructor or to their faculty's directory page.
* '''(When in person)'''
* '''Location:''' (Learning Lounge, IKBLC)
* '''Schedule:''' Find professors' schedule here: https://learningcommons.ubc.ca/profs-in-commons/

'''Other partner programs:'''
* Thunderstudy (Dodson and Pena Rooms, 3rd floor IKBLC)
* Science Peer Academic Coaching (Learning Lounge, IKBLC)
* AMS Tutoring (AMS Nest, Residence and other select areas on campus)

== Health and Wellbeing Resources ==

* [https://students.ubc.ca/health/wellness-centre Wellness Centre Online]
* [https://students.ubc.ca/health/counselling-services UBC Counselling Services]
* Health and Wellbeing Resources-1[http://blogs.ubc.ca/commons/files/2020/05/Health-and-Wellbeing-Resources-1.pdf : See here for numerous resources.]

== Faculty & Staff ==

* [https://lthub.ubc.ca/support/lt-hub/ CTLT Learning Technology Hub]: A central hub of resources geared toward instructors. The LT Hub website has information and guides on many types of learning software and can provide support for faculty.
* [https://lthub.ubc.ca/support/tech-rovers/ Learning Tech Rovers (Faculty-Specific)]: Another resource for instructors and faculty members; the LTR's are embedded in particular faculties. Check the appropriate contact info at the above link before referring a faculty member to their LTR.
* [https://keepteaching.ubc.ca/ Keep Teaching]: The Keep Teaching website supports faculty in developing their own strategies to continue to meet the needs of their courses online, if there are disruptions in on-campus teaching and learning.
* [https://isit.web.arts.ubc.ca/covid-19-campus-updates-resources-support/ Arts ISIT]: Arts ISIT provides support for faculty. They have compiled a list of helpful resources and tools to best support remote working, teaching, and learning during this time.

Library:Technology Borrowing/Canaccord

2023-02-27T19:39:59Z

AlexandraKuskowski:

==== Canaccord Learning Commons ====
The Canaccord Learning Commons also has equipment for loan to students in the Sauder School of Business. For more information, please visit the [https://mybcom.sauder.ubc.ca/know-sauder/clc/book-and-equipment-borrowing myBCom] website.

Library:Technology Borrowing/Other Technology

2023-02-27T19:36:25Z

AlexandraKuskowski: /* Other Technology */

===Other Technology===

==== Chapman Learning Commons ====
The Chapman Learning Commons Help Desk on level 3 of the Irving K. Barber Learning Centre has the equipment below available for loan to UBC students, faculty & staff. To find more information about equipment, including images and extended loan policies, visit the [https://learningcommons.ubc.ca/tech-support/equipment-lending/ Chapman Learning Commons page.] :

Learning Commons:Chapman Learning Commons/Project Work Proposal

2023-02-09T19:18:51Z

AlexandraKuskowski:

== Project Work Intro ==
In addition to your shifts at the CLC Help Desk, you are responsible for "Project Work" throughout the course of each term. Project work supports the mission of the Chapman Learning Commons, our patrons, website, and team. You will work on large projects as part of a team, and on smaller projects individually.

'''Down time on the desk should be used for project work'''. Some folks may have 1-2 unscheduled hours to work on project work (potentially); Project work hours completed when you are '''not on the desk''' can be recorded in your '''payroll''' (e.g. if you have 8 hours on the desk, you will have 1 hour each week to complete project work).You cannot report these as extra hours if you are already on the desk.

== Project Work Step By Step ==
'''Step 1:''' Review the table below
{| class="wikitable"
|Requirements:
|'''CLCAs must complete AT LEAST one blog post and one larger project per term.''' This is the minimum; we expect that all downtime is filled with project work.
|-
|Signing Up:
|Take a look at the different project work types at the bottom of the '''Project Work Sign Up Sheet'''- spreadsheet (the tabs), and sign up for any that you're interested in!
|-
|
|Some projects might be highlighted as priority, due to the seasonality or urgent need for the project's completion. Help out when you can!
|-
|
|Blog posts should usually be written by one person, but you can collaborate with your colleagues for other project types!
|-
|Proposals:
|If you do not see a project you would like to do reflected on the sign up sheet, jump down to the Project Work Proposal tab below to propose a project you would like to do. Once your proposal has been accepted move on to the next steps below.
|-
|
|Blog posts require a one-paragraph email proposal, summarizing your topic and purpose. More complex projects require you to submit a proposal.
|-
|
|See the CLCA blog for more information on project proposal guidelines.
|-
|Resources:
|If you own a Mac, you may be able to gain access to the student Mac in the CLC office remotely. Use the sign-up sheet below, and contact Alex for details.
|-
|
|Take a look at the templates, advice, and other resources on the CLCA blog under "Project Work Resources".
|-
|New Projects:
|If you don't see anything you like here, ask the team (including the staff and web team) if anyone needs an extra hand.
|-
|
|Sometimes a new project will be mentioned during a meeting and not reflected here!
|-
|
|}
'''Step 2:''' Email staff right away to confirm the project work you have signed up for. Please include a short description of your plan ( a few sentences) for your project and a timeline estimation.

'''Step 3:''' Before starting to work on the project, review:
# Project work requirements for your type of project
#* Review [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines]] and "Images, Photography and Image Attribution" below for any project that involves text or images. (hint: they all do
# Deliverables (below)
# Web Team Collaboration (below)
# Templates and Checklists (below)
#* Ensure you are planning your project timeline- example Gantt Chart in 'Templates' section.

== Project Work Proposal ==
If you require a proposal, fill out the Project Work Proposal Form (Word Doc linked at bottom of this page) and send it to '''Alex and Lisa.''' We will debrief together and your project will be approved before you start. When writing your proposal: Identify a deficit in the services offered by the Chapman Learning Commons.

* What already exists that could be streamlined, improved, updated, or built upon?
* What doesn't exist that would be beneficial to students and community members at UBC?
* What is your timeline? When will will you have a 1st draft? 2nd draft? (we give feedback fast, but generally the process can take up to a week or two for edits)
* Check out the UBC Student Needs Timeline linked at the bottom of this page - when your second draft will be ready -- the needs to your resource should match!
* Remember to keep the scope of your idea manageable within your time frame; whether it's a blog post, a toolkit for the website, an informational guide about a service or piece of equipment we offer, a video, a public presentation, or workshop in a class or residence, or something else entirely

== Deliverables ==
Submit to the following in a timely manner.
*'''1st draft:''' Get staff feedback to Alex and Lisa - Google docs is OKAY, Teams doc sharing is good; Word docs are also good. No PDFs please. It is your responsibility to resolve ALL the comments made on your document before submitting a second draft. (or to ask clarifying questions on anything you are confused about)
*'''2nd draft:''' Submit a second draft for further staff feedback. All comments from this draft should be resolved before moving forward.
*'''Final drafts:''' Check with Alex and Lisa about who to submit this to, but know the following:
**'''Always required for ''any'' final draft of content (AKA "THE CHECKLIST")'''
*** Send to both Alex and Lisa at minimum. Often you will also be asked to send things to the web team too.
***'''All comments from previous drafts must be resolved'''! Alex will finalize both title and content.
****'''DELETE all comments in your final version before sending a document to the web team.''' Otherwise, resolved comments will still appear.
*** 3 bullet points of short, key takeaways from your content (blog post, video, etc) (to appear on the Instagram graphic)
*** 1-sentence excerpt to appear on the slideshow on the front page of the website
*** Find a Creative Commons Image to use for the blog post slideshow. Share the link to the photo, too!
**** Any images you use should be attached to the email you send in addition to being correctly cited elsewhere (not just embedded in the word/google doc). '''Unless they serve a functional purpose, the maximum number for pictures is 3.'''
**** Note the appropriate attributions for the images you didn't take yourself: e.g. Photo by Charlie89, from Unsplash, Unsplash License (with each item linking to the appropriate web page)
*** Is there a time-sensitive nature to your creation being posted? Let the web team know! They can't always schedule the blog post immediately, but they will try to keep the seasonality of the post in mind.
***'''''Include in the Email:'''''
**** Title of Post
**** [link or attach your content itself - As a WORD/GOOGLE DOC, not a PDF]
**** 1 Sentence for slider
**** 3 Bullet points for Instagram post
****[https://learningcommons.ubc.ca/resource-guides/cite-sources/ APA citation] list should be included for:
***** Any content you referred to or use for information in your content.
******'''ANY''' multimedia use ([https://learningcommons.ubc.ca/resource-guides/find-images/ images], music, photos, memes, a shot of a movie you like in your video) Citations for media should look like this:
******* Photo by [name] on [platform ex. Unsplash, Flickr] ([URL])
******* Note: Creative Commons (aka CC) is preferred for multimedia use.

== Blog Posts ==

==== Blog Post Content/Writing ====

* Read the first section of [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines.]]
* Make sure you are meeting the "Deliverables" for each draft!
* Blog posts should be between 250-500 words.

==== '''Blog Post Media''' (audio, images, graphics etc) ====

* If you create media: If you are creating graphics see "Graphics" below. Always send the finalized media to Lisa and Alex first.
* If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.
* All blog posts and their graphics are posted on Fridays, at 1pm PT! Please be aware of this when submitting blog posts. '''''If you want to design a graphic for your own blog post''', please mention this when you propose your blog post to Alex and Lisa!''

== Workshops ==

==== Workshop Content ====

* Review the [http://blogs.ubc.ca/commons/project-work-resources/workshop-development-guide/ '''Workshop Development Guide'''] '''Advice from CLCAs''': [https://docs.google.com/document/d/14oq5lycwpzNvtgbYmdglyOL4J3DJFeASfJ6OZ2EbYGQ/edit# This Google Doc] lists advice from CLCAs who have hosted online workshops during the summer of 2020. '''Template for the [http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx PDF Resource Handout] (1-page follow up document to share at the end of the session).''' Alternatively, copy paste this URL into your browser to download the file: http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx

==== Workshop Graphics ====
If you are creating graphics see "Graphics" below.

If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.

== Graphics ==
Graphics are for social media posting, infographics on Toolkits, blog post decorative image, and blog post headers ( the rotating image on our web page). They will not be used within in blog posts.

'''''Before designing a graphic get permission from Lisa and Alex''', then take a look at existing promotions on our Instagram and Twitter. Get a sense for the aesthetic that we're going for, and incorporate those common themes into your own vision!''

'''Canva Tips'''
* '''''Before you start!''' Make sure that you're logged into your Canva Team profile (you will see a "WT" badge on your icon if you are) before creating a graphic - this helps us keep a record of all past promotions!''
* All graphics must be created on Canva (within the Canva team that we will send you the invite to) once you have formally signed up for a project.

* Canva has a lot of great free elements and resources to get you into the groove of designing things. It is also extremely user friendly. But if at any point you have issues or concerns, talk to us about it! Do not use any of their content that requires payment.
* Once you've made a graphic (following the guidelines below), share it to the "Promotions" folder. You can also browse this folder to see how others have created graphics previously!
** To share to the "Promotions" folder, click the "File" button on the top left then "Save to Folder". You can find the "Promotions" folder under "Shared with You".

==== '''Dimensions''' ====

* While Canva allows you to easily select the relevant size for your graphic, here are the dimensions in case you get lost.
** Instagram
*** Stories: 1080 x 1920 px
*** Posts: 1080 x 1080 px
** Blog Post Website Headers
*** While our headers are currently being designed by Tiffany, if you decide that you want to try your hand at it (and we have approved this request), the dimensions are 2210x1050 px

'''Within our Canva team, we have a folder entitled "Colours and Fonts."''' Here you will find:

==== '''Colors''' ====

* The broad colours that we keep consistent for certain types of content. For example, profs in commons events are promoted in green, and other workshops are promoted in a tan/yellow shade. You will be adhering to these broad colour schemes or the UBC/CLC brand colours when you collaborate with us, though some exceptions may be made.
* '''Icon/Graphic colours.''' We want to promote an inclusive environment at the CLC. When using graphics that feature people, we try to use colours for their skin and features to reflect the diversity of our patrons. Naturally, not every image can be edited for colours, and that doesn't mean you can't use a preferred graphic, but since icons and graphics still often exclude representations of POC, we aim to be more representative than the norm overall.
* '''Highlight colours''' aren't pre-selected, but keep in mind that it can look more professional to keep a relatively simple colour palate for one post. For example, if you use a bright orange on slide 1, it looks good if that orange repeats in small or large elements throughout the whole swipe post.
** When choosing your own colours:
*** Consider whether your colour combination adds to the post, or takes away from it. Having contrasting colors can work well to bring attention to certain elements, but some colours aren't complimentary, and can make things harder to read, or make the whole post look de-saturated, or too bright.

To avoid color clashes, use different screens to check how the color you picked will appear to users. What looks fine on your computer may look odd on your phone, especially with blue light filters.

==== '''Fonts''' ====

* We stick to a small list of fonts for consistency, which you can review in this folder. Double check that you don't leave any text in Canva's default, which is Open Sans.
* Likewise with accent colors, consistency makes things look neater. Unless contrast is your intent, pay attention to the font sizes you use. Is the title large enough? Is one text box "43" point while the other is "40"?

==== '''Adding Elements''' ====

* Try and add elements to make your graphic stand out - images and sketches of people, everyday things, or even screenshots from your personal life (if you are comfortable sharing, it is by no means expected).
* If you are using creative commons images, such as those from Unsplash, they will need to be cited. You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to do this, but generally it will look like:
** "[Image name if available]" by [name with link] from [database/website name with link], [CC license]
*** e.g. "Twitter free icon" by Freepik from Flaticon, CC BY 4.0
*** *if there is no name for the image, simply replace with "Image by.

==== '''Exporting with High Quality (InDesign)''' ====
* Make sure that you're viewing your graphic or design at the highest quality. Go to "View" in the topic menu, choose "Display Performance" from the drop-down menu, and then choose "High Quality Display".
* Go to "File" and then "Export", and a pop-up menu will appear for saving the file. Make sure to save the file with the correct naming convention as a Adobe PDF file since that is the format that the template has been created in.
* After pressing "Save", a new menu will appear on the page. This is where you change the settings to make sure that the PDF will be of the highest quality when you export it. Make sure that the setting at the top of the menu is “High Quality Print” or “High Quality Print (modified)”.
* Next, go to the “Compression” option on the menu to the left and you will see different options for “Image Quality”. It’s listed twice for "Colour Images" and "Greyscale Images". Make sure to change the image quality to “Maximum” accordingly. With those settings changed, you can simply hit the “Export” button in the bottom right corner and you will have finished!

_______________________________________________________________________

'''Graphics for Videos'''

* You can only sign up to promote specific videos that are already in the works. We will usually share these during CLCOA weekly meetings.
* The graphics accompanying would have to go on our social media channels on the same day as when we post the video.
* If it is a live event on collaborate ultra, we will be following the same timeline as workshop graphics (1 week prior + 1 day prior). Make sure you have your materials in order accordingly!

'''Graphics for Workshops'''

* '''''Send polished drafts to Web Team AT LEAST 2 weeks before workshop.'''''

* Don't start working on your graphic until you've contacted the web team and have been added to the Canva Team (read more in "Canva Tips".
* All workshop graphics will have two iterations- one that can be posted one week before the workshop and one on the day before.
* These graphics will contain short bullet points about what the workshop will cover as well as information about registering/signing up.
* You should also include possible questions students may have that the workshop can potentially answer, to give our audience a better sense as to why they should attend!

== Images, Photography and Image Attribution ==

==== '''Taking Photographs''' ====
For those taking photographs as a part of their project work, review the resource sheet before getting started. [https://drive.google.com/file/d/1C7OTmJFm_Cz9YQ26q63BmnT2wDF9acap/view?usp=sharing Download it here].

For guidance on making resources with photographs, such as graphics and blog posts, please review the rest of this section.

==== Image Attribution Guidelines ====

* When using an image (photo etc) that you did not create in your project work, it is important to write a correct attribution to credit the original creator of the image.
** For information about how to write an attribution, check out the [https://ubcca.sharepoint.com/:b:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20-%20Slides.pdf?csf=1&web=1&e=oX6DBV Image Attribution Presentation] and [https://ubcca.sharepoint.com/:w:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20Presentation.docx?d=w062f28e2bb97435985dbd7dd277227c4&csf=1&web=1&e=D58Lnb Notes].
* ''<big>Some citation free-sources we can use for images are:</big>''
** [https://www.flickr.com/photos/134760388@N08/albums '''UBC Brand and Marketing Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubcpublicaffairs/albums '''UBC Media Relations Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubclibrary/albums '''UBC Library Flickr'''] (browse their albums for images)
** '''CLC-owned photographs''' - ask the web team for any images from past projects that were taken by CLCAs or the web team.

* <big>''Some citation-required Creative Commons images can be found at:''</big>
** [https://unsplash.com/ '''Unsplash'''] (You will need to share the photographer, source website, and license information)
** [https://pixabay.com/ '''Pixabay'''] (Their images are Pixabay License, meaning no attribution is required, but as these are not owned by UBC we cite the source website in an end-credit slide).
** You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to properly cite CC images.

* '''Be careful!'''
**'''''We cannot use any images with people in them without their written consent forms''.''' Please ask staff for the form if needed.
** ''Some CLC media (like the blog post slideshows) use very specific dimensions.'' Check this guide or ask a web team member for specifics '''before''' taking pictures to avoid issues.
** ''When sending the web team your chosen image, '''attach the image OR provide the link''' for where you found it.'' This allows us to double check your attribution prior to publication.

== Videos ==
A lot of multimedia-related project work (such as toolkit videos, interviews, etc.) requires time, energy and feedback. '''''Be prepared to go through several rounds of edits for each stage. All videos should be done in partnership with another CLCA'''''

'''Before starting'''

Submit a short outline with a buddy detailing what the video will be about.

Include:

* Format (presentation slides with narration, will it be a drawing via VideoScribe, will you act it out)
* Bullet points on content that will be covered
* Proposed timeline for the next steps. Include who is mainly responsible for each step
* cc: your CLCA partner

When approved:

=== Video Creation ===
===='''1. Starting Your Video'''====
* Start with a Script. If you choose ''not'' to storyboard, include in a script submission:
*# What will be read out loud (all the words)
*# How long it takes to read out loud ( All videos should be 3-4 minutes or less. You should time yourself reading your script BEFORE you submit the first draft.)
*# What will appear on the screen when (ex a slide showing 3 bullet points with points A,B,C)
*# What platform you will use to create the video
Your first draft should be read by BOTH CLCAs on the project before submission to staff. Use the '''Check-list for Text Based Resources''' on this page as a guide. ONLY after approval can you begin developing the video and audio.

'''Note:'''
* Storyboards are optional. [[Documentation:Digital Tattoo Student Orientation/Story Board|See here for some resources related to storyboarding!]]
* Consider the platform you will be using here - see platform options below
===== '''Pick the platform(s) you are going to use to create it.''' =====
* Powerpoint/iMovie: Videos with PowerPoint and iMovie (Summer 2020): [https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharing https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharin]
* [https://scarfedigitalsandbox.teach.educ.ubc.ca/videoscribe/?login VideoScribe]
* Camtasia:
** See the bottom of [http://blogs.ubc.ca/commons/project-work-resources/ the Project Work Resources] page for a PDF document with video editing tips and tricks, from UBC Library's Discovery, Access and Learning committee. This covers Camtasia, Kaltura, and Canva.
** Videos with Camtasia and Audacity + Storyboarding Tips (by Minori, Summer 2021): [[:File:Video Creation Tutorial Presentation.docx]]

'''AFTER your script has been approved move on to step 2'''

==== '''2. Creating the Video''' ====
# Record the script if not doing live action. Use the '''Check-list for Visual Content and Audio.''' Send audio to Alex and Lisa for approval.You will have suggested changes from them. Fix issues and resubmit. Once approved, create the visuals:
# Make sure that all images and music that you source from elsewhere is available for our use - this usually means that you either have expressed permission from the creator, or that it has been shared online under a type of creative commons licensing. Read more on this topic [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login here].
# Opening and Ending Cards:
#* Our videos open with a pdf of the Chapman Learning Commons Logo. Please receive this from the web or staff team, to make sure that it isn't pixelated.
#* You will be required to attribute any music or images that you source from elsewhere, in the end card. Review the [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] resource guide for more direction.
#* Take a look at our exisiting examples for more information on what this should look like!
#Before resubmitting review your video with the '''Check-list for Visual Content and Audio.''' Send to staff for 1st review. You will have suggested changes from them. Fix issues and resubmit.
#''Export final product to YouTube dimensions'' E.g. 1280 x 720 (720p), 1920 x 1080 (1080p)
#*''If you're using Camtasia, look in the top left and double check your dimensions. Navigate from "File" > "Project Settings" > and make sure your dimensions are set to 1080 x 1920 pixels.''

=== Types of Videos ===

==== Student Reflection Series (Guidelines) ====

* Student Reflection series shows students reflecting on various aspects of academic life.
** With permission: Prep a script and storyboard with what you intend to talk about ([http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Script.docx see an example here]).
** Creating the video
*** Look at the existing examples of the Student Reflection Series, to see how these videos are put together.
*** Create your slides using [http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Slide-Template.pptx this template]
*** Find music from a creative commons archive or other free to use source
*** Clean up your audio with Audacity if necessary
*** Combine all elements and send to the web team and staff for feedback
*** Finalize and upload to YouTube, and schedule the video's promotion!

==== Toolkit OR Foundational Video (Suggested Guidelines) ====

* Toolkit videos go along with a previously created toolkit, but there are options to develop a new toolkit
* Foundational Skills shows everyone basic tips on using software and computers (ex Zoom, lockdown browser etc)
** Creating the video
*** Look at the existing examples of the the type of video you want to create, to see how these videos are put together.
****''See the Chapman Learning Commons "T-Drive" for a Camtasia file of one of the Foundational skills videos, for a template of this video type.''
*** Create your slides using the UBC Typographic PowerPoint Template ([https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/?login find it here])
**** Slide formatting notes:
**** When you download the package, use the '''WIDESCREEN''' slide format (16:9) for sake of consistency!
***** 'OPENING' SLIDE: Use the slide titled "Title Slide - 2". Use the BLUE one. Include the following information:
****** TITLE (IN ALL CAPS): HOW TO ______________
****** Subtitle: Foundational Skills Video
****** TINY TEXT BELOW: FIRST NAME, CHAPMAN LEARNING COMMONS ASSISTANT
***** 'CONTENTS' SLIDE: IF you are listing '''multiple''' things you will show in your video (we will agree to this in your script), include a slide '''after the title slide'''. Use the 'Copy Slide- 2' (the blue slide with a capitalized title bar, and lowercase text content). Populate the text as follows: Example: HOW TO ENTER A ZOOM MEETING
*****# Using a link and password
*****# Entering a Zoom meeting in a Canvas course
***** 'SUBSECTION' SLIDE: Only use this slide IF you include a 'Contents' slide, to differentiate between each section of your video. Use 'Subsection Slide- 3' to name the section of the video. For example: USING A LINK AND PASSWORD
***** 'ENDING' SLIDE: Use the 'Graphics Slide- 1'- with the WHITE background. Include the following information:
****** Centered in the middle, a PNG image of the red CLC Logo. (This can be found on the front page of the blog, or ask staff)
*** Suggested: Film your segments using Camtasia.
*** Record your audio (borrow a mic from the desk if you need to, and get rid of white noise with Audacity if necessary).
**** Ending the video: Say "Thanks for watching. For more information and to view our other foundational skills videos, visit learningcommons.ubc.ca."
**** Use Camtasia to record your screen, free to download through UBC.
**** Record using a Blue Yeti or Lavalier mic: Send us the barcode and loan time and we can check it out to you. If you need to extend your loan past your given time, let us know so you aren't charged for 'late' equipment. Here's where you can find our equipment map(s) on the blog: https://blogs.ubc.ca/commons/desk-map-reference/
**** Please format your script into the following audio transcript template: https://lc2016.sites.olt.ubc.ca/files/2021/01/CLC-Foundational-Skills-Video-Transcript-Template.docx
*** Combine all elements and send to staff for feedback

*

[[File:Template_Slide_Reference_Image.png|thumb|UBC Template Slide Reference Image]]

== Templates ==
'''Gantt Chart Template'''

* A useful guide to plan your project: [https://docs.google.com/spreadsheets/d/1TsEjQjb-p5c7nJfDMBECtFT90Bv0iy_F7lZO64Ss1LA/edit#gid=1561232165 Make a copy of this template.]

==== Equipment Guide Templates ====

* Equipment Quick Guides: CLC Notecards & Quick Guide Templates
** For '''note cards''' (for including in equipment bags): [https://docs.google.com/presentation/d/15G_V46yS2Q-N2KZqB2mzKaCXo34ojEkqqHvUPytAujk/edit Use this template].
** For '''Infographic PDFs''': Use this [http://blogs.ubc.ca/commons/files/2020/05/CLC-Infographic-Template.pdf Equipment Quick Guide PDF].

* Equipment User Guides: CLC Pages Templates
** A template for creating pages that will be posted for patrons on our webpage and at our desk is available through indesign. Ask staff for a copy. Example: [[Images/d/d7/Blue Yeti Guide.pdf|Blue Yeti Guide]]

==== UBC Brand Templates ====

* [https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/ '''UBC Print and Presentation Templates''']: here you will find PowerPoint templates to download, as well as research poster templates.
** Use the PowerPoint template for public workshops and presentations.
** Use the Research Poster templates for large posters in our space

* '''Scroll to the bottom of the page for the UBC Library Templates.'''

= Check-Lists =

=== Check-List for Text-Based Resources (like blog posts and scripts) ===

==== 1. Proofread with a Peer ====
Have you had a fellow CLCA read over your content or graphic for formatting errors (such as unnecessary extra spaces between words, strange indenting, etc.) and spelling errors? This must be done before you send your materials to the web team. This CLCA can be anyone, but consider sending it to whoever is currently on shift, for quick turnaround.

==== 2. Formatting and Design ====
Have you read through the sections of this guide that are relevant to your project? Make sure that you are in compliance with the rubric explained above, to reduce the amount of feedback necessary to bring your project to completion.

==== 3. Compare ====
Give one last look at other, published examples of projects similar to yours. Does your project look similar? Is it following the general aesthetic or formatting?

==== 4. Send for Final Peer Feedback ====
Have one CLCA look over your project one last time, in case there are any last minute errors.

==== 5. Send for Web and Staff Team Feedback ====
Reviewing the [https://wiki.ubc.ca/Learning_Commons:Student_Orientation/Collaboration_communication#Sending_for_Feedback Communication Guide], send in your polished draft if you have done all of the previous steps. Depending on the project type, this may be to both the staff and web teams, or just one. You will receive feedback to make sure that your project is the best it can be.

=== Check-List for Visual Content and Audio ===

==== 1. What is the volume like? ====
Check narration volume, background music volume ( are they too low or too high?) Listen with headphones ''and'' on speakers at least one time through each. If you're using music, make sure that it can be used for non-commercial purposes, and that you give credit.

==== 2. Can you hear breathing? ====
Breathing into the microphone can spoil good audio. It happens a lot with hard sounds b's/t's/ph's when the microphone is too close to your face. It can help to use a high quality microphone (i.e. please one of the CLC microphones-- do not use your computer/ headphone microphone to record sound!) Lack of animation is narration (dead-pan voice)

==== 3. Can people follow the information? ====
Make sure any text or images (i.e. anything anyone will read/ see) are up long enough to read 2x through fully ''S-L-O-W-L-Y''. A good test-- show it to someone who hasn't seen it before!

==== 4. Typos ====
Check for typos! Read (and re-read) anything written on the screen and in the closed captioning you make. This includes capitalization and periods! Pay attention to headers and titles too.

==== 5. Pixilation on images ====
Use high quality images. Images taken from online can look pixelated quickly. If you are using our CLC logo - make sure you get it from the web team (don't grab it from another video or a website). Also make sure that whatever image you're using is creative commons, or clearly allowed for our use of it - and as always, attribute!

== Group Work and Workshops ==
For group project work and workshops you will be responsible for

* Working with your partners to set up a reasonable time to work together as needed
* Maintaining your initially agreed upon timeline throughout the term (be sure to get your projects approved first!)
* See 'Workshop Moderation Resources' and 'Workshop Development Guide' for existing workshop materials (to use/adapt) and tips.

== Web Team Collaboration ==
If you are collaborating with the Web Team know the following:

'''Working with the Web team:'''

* '''Confirm with the web team the best mode of communication for your project:''' email or Teams. Please check whatever platform you determine together regularly to follow up with questions/updates.
* '''Please be mindful of the Web Team members' time.''' ANY issues making any deadline with the web team should be treated like a desk shift (this includes focus groups, meetings, turning in content etc) - AT MINIMUM you should email them the night before to let them know you might not make your deadline/meeting etc.
* '''Some projects may be more time-sensitive than others'''. Keeping your various time commitments (including things outside of the CLCA responsibilities, such as assignments) in mind, plan ahead! If you know you will be busy at a certain point, try to complete tasks ahead of time, or communicate your limitations to the web team. They have been there, and as long as they know what's going on, we can work something out!
* '''Any content sent to the web team should be as free as you can make it of errors and previous revision comments.''' Review "THE Checklist" (above) as well as as the checklists under Project Work Requirements before sending anything to the web team. All citations should be formatted correctly.
* '''The Web team may have to make small tweaks to content (mainly photos and social media pieces) after you submit''' due to patron/web/formatting requirements without CLCA notice. If you have questions about changes you see, reach out to staff CLCAs will always be informed of big content changes.

Learning Commons:Chapman Learning Commons/Project Work Proposal

2023-02-09T19:17:23Z

AlexandraKuskowski: /* Toolkit Video (Suggested Guidelines) */

== Project Work Intro ==
In addition to your shifts at the CLC Help Desk, you are responsible for "Project Work" throughout the course of each term. Project work supports the mission of the Chapman Learning Commons, our patrons, website, and team. You will work on large projects as part of a team, and on smaller projects individually.

'''Down time on the desk should be used for project work'''. Some folks may have 1-2 unscheduled hours to work on project work (potentially); Project work hours completed when you are '''not on the desk''' can be recorded in your '''payroll''' (e.g. if you have 8 hours on the desk, you will have 1 hour each week to complete project work).You cannot report these as extra hours if you are already on the desk.

== Project Work Step By Step ==
'''Step 1:''' Review the table below
{| class="wikitable"
|Requirements:
|'''CLCAs must complete AT LEAST one blog post and one larger project per term.''' This is the minimum; we expect that all downtime is filled with project work.
|-
|Signing Up:
|Take a look at the different project work types at the bottom of the '''Project Work Sign Up Sheet'''- spreadsheet (the tabs), and sign up for any that you're interested in!
|-
|
|Some projects might be highlighted as priority, due to the seasonality or urgent need for the project's completion. Help out when you can!
|-
|
|Blog posts should usually be written by one person, but you can collaborate with your colleagues for other project types!
|-
|Proposals:
|If you do not see a project you would like to do reflected on the sign up sheet, jump down to the Project Work Proposal tab below to propose a project you would like to do. Once your proposal has been accepted move on to the next steps below.
|-
|
|Blog posts require a one-paragraph email proposal, summarizing your topic and purpose. More complex projects require you to submit a proposal.
|-
|
|See the CLCA blog for more information on project proposal guidelines.
|-
|Resources:
|If you own a Mac, you may be able to gain access to the student Mac in the CLC office remotely. Use the sign-up sheet below, and contact Alex for details.
|-
|
|Take a look at the templates, advice, and other resources on the CLCA blog under "Project Work Resources".
|-
|New Projects:
|If you don't see anything you like here, ask the team (including the staff and web team) if anyone needs an extra hand.
|-
|
|Sometimes a new project will be mentioned during a meeting and not reflected here!
|-
|
|}
'''Step 2:''' Email Alex and Emma right away to confirm the project work you have signed up for. Please include a short description of your plan ( a few sentences) for your project and a timeline estimation.

'''Step 3:''' Before starting to work on the project, review:
# Project work requirements for your type of project
#* Review [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines]] and "Images, Photography and Image Attribution" below for any project that involves text or images. (hint: they all do
# Deliverables (below)
# Web Team Collaboration (below)
# Templates and Checklists (below)
#* Ensure you are planning your project timeline- example Gantt Chart in 'Templates' section.

== Project Work Proposal ==
If you require a proposal, fill out the Project Work Proposal Form (Word Doc linked at bottom of this page) and send it to '''Alex and Lisa.''' We will debrief together and your project will be approved before you start. When writing your proposal: Identify a deficit in the services offered by the Chapman Learning Commons.

* What already exists that could be streamlined, improved, updated, or built upon?
* What doesn't exist that would be beneficial to students and community members at UBC?
* What is your timeline? When will will you have a 1st draft? 2nd draft? (we give feedback fast, but generally the process can take up to a week or two for edits)
* Check out the UBC Student Needs Timeline linked at the bottom of this page - when your second draft will be ready -- the needs to your resource should match!
* Remember to keep the scope of your idea manageable within your time frame; whether it's a blog post, a toolkit for the website, an informational guide about a service or piece of equipment we offer, a video, a public presentation, or workshop in a class or residence, or something else entirely

== Deliverables ==
Submit to the following in a timely manner.
*'''1st draft:''' Get staff feedback to Alex and Lisa - Google docs is OKAY, Teams doc sharing is good; Word docs are also good. No PDFs please. It is your responsibility to resolve ALL the comments made on your document before submitting a second draft. (or to ask clarifying questions on anything you are confused about)
*'''2nd draft:''' Submit a second draft for further staff feedback. All comments from this draft should be resolved before moving forward.
*'''Final drafts:''' Check with Alex and Lisa about who to submit this to, but know the following:
**'''Always required for ''any'' final draft of content (AKA "THE CHECKLIST")'''
*** Send to both Alex and Lisa at minimum. Often you will also be asked to send things to the web team too.
***'''All comments from previous drafts must be resolved'''! Alex will finalize both title and content.
****'''DELETE all comments in your final version before sending a document to the web team.''' Otherwise, resolved comments will still appear.
*** 3 bullet points of short, key takeaways from your content (blog post, video, etc) (to appear on the Instagram graphic)
*** 1-sentence excerpt to appear on the slideshow on the front page of the website
*** Find a Creative Commons Image to use for the blog post slideshow. Share the link to the photo, too!
**** Any images you use should be attached to the email you send in addition to being correctly cited elsewhere (not just embedded in the word/google doc). '''Unless they serve a functional purpose, the maximum number for pictures is 3.'''
**** Note the appropriate attributions for the images you didn't take yourself: e.g. Photo by Charlie89, from Unsplash, Unsplash License (with each item linking to the appropriate web page)
*** Is there a time-sensitive nature to your creation being posted? Let the web team know! They can't always schedule the blog post immediately, but they will try to keep the seasonality of the post in mind.
***'''''Include in the Email:'''''
**** Title of Post
**** [link or attach your content itself - As a WORD/GOOGLE DOC, not a PDF]
**** 1 Sentence for slider
**** 3 Bullet points for Instagram post
****[https://learningcommons.ubc.ca/resource-guides/cite-sources/ APA citation] list should be included for:
***** Any content you referred to or use for information in your content.
******'''ANY''' multimedia use ([https://learningcommons.ubc.ca/resource-guides/find-images/ images], music, photos, memes, a shot of a movie you like in your video) Citations for media should look like this:
******* Photo by [name] on [platform ex. Unsplash, Flickr] ([URL])
******* Note: Creative Commons (aka CC) is preferred for multimedia use.

== Blog Posts ==

==== Blog Post Content/Writing ====

* Read the first section of [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines.]]
* Make sure you are meeting the "Deliverables" for each draft!
* Blog posts should be between 250-500 words.

==== '''Blog Post Media''' (audio, images, graphics etc) ====

* If you create media: If you are creating graphics see "Graphics" below. Always send the finalized media to Lisa and Alex first.
* If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.
* All blog posts and their graphics are posted on Fridays, at 1pm PT! Please be aware of this when submitting blog posts. '''''If you want to design a graphic for your own blog post''', please mention this when you propose your blog post to Alex and Lisa!''

== Workshops ==

==== Workshop Content ====

* Review the [http://blogs.ubc.ca/commons/project-work-resources/workshop-development-guide/ '''Workshop Development Guide'''] '''Advice from CLCAs''': [https://docs.google.com/document/d/14oq5lycwpzNvtgbYmdglyOL4J3DJFeASfJ6OZ2EbYGQ/edit# This Google Doc] lists advice from CLCAs who have hosted online workshops during the summer of 2020. '''Template for the [http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx PDF Resource Handout] (1-page follow up document to share at the end of the session).''' Alternatively, copy paste this URL into your browser to download the file: http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx

==== Workshop Graphics ====
If you are creating graphics see "Graphics" below.

If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.

== Graphics ==
Graphics are for social media posting, infographics on Toolkits, blog post decorative image, and blog post headers ( the rotating image on our web page). They will not be used within in blog posts.

'''''Before designing a graphic get permission from Lisa and Alex''', then take a look at existing promotions on our Instagram and Twitter. Get a sense for the aesthetic that we're going for, and incorporate those common themes into your own vision!''

'''Canva Tips'''
* '''''Before you start!''' Make sure that you're logged into your Canva Team profile (you will see a "WT" badge on your icon if you are) before creating a graphic - this helps us keep a record of all past promotions!''
* All graphics must be created on Canva (within the Canva team that we will send you the invite to) once you have formally signed up for a project.

* Canva has a lot of great free elements and resources to get you into the groove of designing things. It is also extremely user friendly. But if at any point you have issues or concerns, talk to us about it! Do not use any of their content that requires payment.
* Once you've made a graphic (following the guidelines below), share it to the "Promotions" folder. You can also browse this folder to see how others have created graphics previously!
** To share to the "Promotions" folder, click the "File" button on the top left then "Save to Folder". You can find the "Promotions" folder under "Shared with You".

==== '''Dimensions''' ====

* While Canva allows you to easily select the relevant size for your graphic, here are the dimensions in case you get lost.
** Instagram
*** Stories: 1080 x 1920 px
*** Posts: 1080 x 1080 px
** Blog Post Website Headers
*** While our headers are currently being designed by Tiffany, if you decide that you want to try your hand at it (and we have approved this request), the dimensions are 2210x1050 px

'''Within our Canva team, we have a folder entitled "Colours and Fonts."''' Here you will find:

==== '''Colors''' ====

* The broad colours that we keep consistent for certain types of content. For example, profs in commons events are promoted in green, and other workshops are promoted in a tan/yellow shade. You will be adhering to these broad colour schemes or the UBC/CLC brand colours when you collaborate with us, though some exceptions may be made.
* '''Icon/Graphic colours.''' We want to promote an inclusive environment at the CLC. When using graphics that feature people, we try to use colours for their skin and features to reflect the diversity of our patrons. Naturally, not every image can be edited for colours, and that doesn't mean you can't use a preferred graphic, but since icons and graphics still often exclude representations of POC, we aim to be more representative than the norm overall.
* '''Highlight colours''' aren't pre-selected, but keep in mind that it can look more professional to keep a relatively simple colour palate for one post. For example, if you use a bright orange on slide 1, it looks good if that orange repeats in small or large elements throughout the whole swipe post.
** When choosing your own colours:
*** Consider whether your colour combination adds to the post, or takes away from it. Having contrasting colors can work well to bring attention to certain elements, but some colours aren't complimentary, and can make things harder to read, or make the whole post look de-saturated, or too bright.

To avoid color clashes, use different screens to check how the color you picked will appear to users. What looks fine on your computer may look odd on your phone, especially with blue light filters.

==== '''Fonts''' ====

* We stick to a small list of fonts for consistency, which you can review in this folder. Double check that you don't leave any text in Canva's default, which is Open Sans.
* Likewise with accent colors, consistency makes things look neater. Unless contrast is your intent, pay attention to the font sizes you use. Is the title large enough? Is one text box "43" point while the other is "40"?

==== '''Adding Elements''' ====

* Try and add elements to make your graphic stand out - images and sketches of people, everyday things, or even screenshots from your personal life (if you are comfortable sharing, it is by no means expected).
* If you are using creative commons images, such as those from Unsplash, they will need to be cited. You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to do this, but generally it will look like:
** "[Image name if available]" by [name with link] from [database/website name with link], [CC license]
*** e.g. "Twitter free icon" by Freepik from Flaticon, CC BY 4.0
*** *if there is no name for the image, simply replace with "Image by.

==== '''Exporting with High Quality (InDesign)''' ====
* Make sure that you're viewing your graphic or design at the highest quality. Go to "View" in the topic menu, choose "Display Performance" from the drop-down menu, and then choose "High Quality Display".
* Go to "File" and then "Export", and a pop-up menu will appear for saving the file. Make sure to save the file with the correct naming convention as a Adobe PDF file since that is the format that the template has been created in.
* After pressing "Save", a new menu will appear on the page. This is where you change the settings to make sure that the PDF will be of the highest quality when you export it. Make sure that the setting at the top of the menu is “High Quality Print” or “High Quality Print (modified)”.
* Next, go to the “Compression” option on the menu to the left and you will see different options for “Image Quality”. It’s listed twice for "Colour Images" and "Greyscale Images". Make sure to change the image quality to “Maximum” accordingly. With those settings changed, you can simply hit the “Export” button in the bottom right corner and you will have finished!

_______________________________________________________________________

'''Graphics for Videos'''

* You can only sign up to promote specific videos that are already in the works. We will usually share these during CLCOA weekly meetings.
* The graphics accompanying would have to go on our social media channels on the same day as when we post the video.
* If it is a live event on collaborate ultra, we will be following the same timeline as workshop graphics (1 week prior + 1 day prior). Make sure you have your materials in order accordingly!

'''Graphics for Workshops'''

* '''''Send polished drafts to Web Team AT LEAST 2 weeks before workshop.'''''

* Don't start working on your graphic until you've contacted the web team and have been added to the Canva Team (read more in "Canva Tips".
* All workshop graphics will have two iterations- one that can be posted one week before the workshop and one on the day before.
* These graphics will contain short bullet points about what the workshop will cover as well as information about registering/signing up.
* You should also include possible questions students may have that the workshop can potentially answer, to give our audience a better sense as to why they should attend!

== Images, Photography and Image Attribution ==

==== '''Taking Photographs''' ====
For those taking photographs as a part of their project work, review the resource sheet before getting started. [https://drive.google.com/file/d/1C7OTmJFm_Cz9YQ26q63BmnT2wDF9acap/view?usp=sharing Download it here].

For guidance on making resources with photographs, such as graphics and blog posts, please review the rest of this section.

==== Image Attribution Guidelines ====

* When using an image (photo etc) that you did not create in your project work, it is important to write a correct attribution to credit the original creator of the image.
** For information about how to write an attribution, check out the [https://ubcca.sharepoint.com/:b:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20-%20Slides.pdf?csf=1&web=1&e=oX6DBV Image Attribution Presentation] and [https://ubcca.sharepoint.com/:w:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20Presentation.docx?d=w062f28e2bb97435985dbd7dd277227c4&csf=1&web=1&e=D58Lnb Notes].
* ''<big>Some citation free-sources we can use for images are:</big>''
** [https://www.flickr.com/photos/134760388@N08/albums '''UBC Brand and Marketing Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubcpublicaffairs/albums '''UBC Media Relations Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubclibrary/albums '''UBC Library Flickr'''] (browse their albums for images)
** '''CLC-owned photographs''' - ask the web team for any images from past projects that were taken by CLCAs or the web team.

* <big>''Some citation-required Creative Commons images can be found at:''</big>
** [https://unsplash.com/ '''Unsplash'''] (You will need to share the photographer, source website, and license information)
** [https://pixabay.com/ '''Pixabay'''] (Their images are Pixabay License, meaning no attribution is required, but as these are not owned by UBC we cite the source website in an end-credit slide).
** You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to properly cite CC images.

* '''Be careful!'''
** '''''We cannot use any images with people in them without their written consent forms''.''' Please ask Emma and Alex for the form if needed.
** ''Some CLC media (like the blog post slideshows) use very specific dimensions.'' Check this guide or ask a web team member for specifics '''before''' taking pictures to avoid issues.
** ''When sending the web team your chosen image, '''attach the image OR provide the link''' for where you found it.'' This allows us to double check your attribution prior to publication.

== Videos ==
A lot of multimedia-related project work (such as toolkit videos, interviews, etc.) requires time, energy and feedback. '''''Be prepared to go through several rounds of edits for each stage. All videos should be done in partnership with another CLCA'''''

'''Before starting'''

Submit a short outline with a buddy detailing what the video will be about.

Include:

* Format (presentation slides with narration, will it be a drawing via VideoScribe, will you act it out)
* Bullet points on content that will be covered
* Proposed timeline for the next steps. Include who is mainly responsible for each step
* cc: your CLCA partner

When approved:

=== Video Creation ===
===='''1. Starting Your Video'''====
* Start with a Script. If you choose ''not'' to storyboard, include in a script submission:
*# What will be read out loud (all the words)
*# How long it takes to read out loud ( All videos should be 3-4 minutes or less. You should time yourself reading your script BEFORE you submit the first draft.)
*# What will appear on the screen when (ex a slide showing 3 bullet points with points A,B,C)
*# What platform you will use to create the video
Your first draft should be read by BOTH CLCAs on the project before submission to staff. Use the '''Check-list for Text Based Resources''' on this page as a guide. ONLY after approval can you begin developing the video and audio.

'''Note:'''
* Storyboards are optional. [[Documentation:Digital Tattoo Student Orientation/Story Board|See here for some resources related to storyboarding!]]
* Consider the platform you will be using here - see platform options below
===== '''Pick the platform(s) you are going to use to create it.''' =====
* Powerpoint/iMovie: Videos with PowerPoint and iMovie (Summer 2020): [https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharing https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharin]
* [https://scarfedigitalsandbox.teach.educ.ubc.ca/videoscribe/?login VideoScribe]
* Camtasia:
** See the bottom of [http://blogs.ubc.ca/commons/project-work-resources/ the Project Work Resources] page for a PDF document with video editing tips and tricks, from UBC Library's Discovery, Access and Learning committee. This covers Camtasia, Kaltura, and Canva.
** Videos with Camtasia and Audacity + Storyboarding Tips (by Minori, Summer 2021): [[:File:Video Creation Tutorial Presentation.docx]]

'''AFTER your script has been approved move on to step 2'''

==== '''2. Creating the Video''' ====
# Record the script if not doing live action. Use the '''Check-list for Visual Content and Audio.''' Send audio to Alex and Lisa for approval.You will have suggested changes from them. Fix issues and resubmit. Once approved, create the visuals:
# Make sure that all images and music that you source from elsewhere is available for our use - this usually means that you either have expressed permission from the creator, or that it has been shared online under a type of creative commons licensing. Read more on this topic [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login here].
# Opening and Ending Cards:
#* Our videos open with a pdf of the Chapman Learning Commons Logo. Please receive this from the web or staff team, to make sure that it isn't pixelated.
#* You will be required to attribute any music or images that you source from elsewhere, in the end card. Review the [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] resource guide for more direction.
#* Take a look at our exisiting examples for more information on what this should look like!
#Before resubmitting review your video with the '''Check-list for Visual Content and Audio.''' Send to staff for 1st review. You will have suggested changes from them. Fix issues and resubmit.
#''Export final product to YouTube dimensions'' E.g. 1280 x 720 (720p), 1920 x 1080 (1080p)
#*''If you're using Camtasia, look in the top left and double check your dimensions. Navigate from "File" > "Project Settings" > and make sure your dimensions are set to 1080 x 1920 pixels.''

=== Types of Videos ===

==== Student Reflection Series (Guidelines) ====

* Student Reflection series shows students reflecting on various aspects of academic life.
** With permission: Prep a script and storyboard with what you intend to talk about ([http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Script.docx see an example here]).
** Creating the video
*** Look at the existing examples of the Student Reflection Series, to see how these videos are put together.
*** Create your slides using [http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Slide-Template.pptx this template]
*** Find music from a creative commons archive or other free to use source
*** Clean up your audio with Audacity if necessary
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** Finalize and upload to YouTube, and schedule the video's promotion!

==== Toolkit OR Foundational Video (Suggested Guidelines) ====

* Toolkit videos go along with a previously created toolkit, but there are options to develop a new toolkit
* Foundational Skills shows everyone basic tips on using software and computers (ex Zoom, lockdown browser etc)
** Creating the video
*** Look at the existing examples of the the type of video you want to create, to see how these videos are put together.
****''See the Chapman Learning Commons "T-Drive" for a Camtasia file of one of the Foundational skills videos, for a template of this video type.''
*** Create your slides using the UBC Typographic PowerPoint Template ([https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/?login find it here])
**** Slide formatting notes:
**** When you download the package, use the '''WIDESCREEN''' slide format (16:9) for sake of consistency!
***** 'OPENING' SLIDE: Use the slide titled "Title Slide - 2". Use the BLUE one. Include the following information:
****** TITLE (IN ALL CAPS): HOW TO ______________
****** Subtitle: Foundational Skills Video
****** TINY TEXT BELOW: FIRST NAME, CHAPMAN LEARNING COMMONS ASSISTANT
***** 'CONTENTS' SLIDE: IF you are listing '''multiple''' things you will show in your video (we will agree to this in your script), include a slide '''after the title slide'''. Use the 'Copy Slide- 2' (the blue slide with a capitalized title bar, and lowercase text content). Populate the text as follows: Example: HOW TO ENTER A ZOOM MEETING
*****# Using a link and password
*****# Entering a Zoom meeting in a Canvas course
***** 'SUBSECTION' SLIDE: Only use this slide IF you include a 'Contents' slide, to differentiate between each section of your video. Use 'Subsection Slide- 3' to name the section of the video. For example: USING A LINK AND PASSWORD
***** 'ENDING' SLIDE: Use the 'Graphics Slide- 1'- with the WHITE background. Include the following information:
****** Centered in the middle, a PNG image of the red CLC Logo. (This can be found on the front page of the blog, or ask Emma.)
*** Suggested: Film your segments using Camtasia.
*** Record your audio (borrow a mic from the desk if you need to, and get rid of white noise with Audacity if necessary).
**** Ending the video: Say "Thanks for watching. For more information and to view our other foundational skills videos, visit learningcommons.ubc.ca."
**** Use Camtasia to record your screen, free to download through UBC.
**** Record using a Blue Yeti or Lavalier mic: Send us the barcode and loan time and we can check it out to you. If you need to extend your loan past your given time, let us know so you aren't charged for 'late' equipment. Here's where you can find our equipment map(s) on the blog: https://blogs.ubc.ca/commons/desk-map-reference/
**** Please format your script into the following audio transcript template: https://lc2016.sites.olt.ubc.ca/files/2021/01/CLC-Foundational-Skills-Video-Transcript-Template.docx
*** Combine all elements and send to staff for feedback

*

[[File:Template_Slide_Reference_Image.png|thumb|UBC Template Slide Reference Image]]

== Templates ==
'''Gantt Chart Template'''

* A useful guide to plan your project: [https://docs.google.com/spreadsheets/d/1TsEjQjb-p5c7nJfDMBECtFT90Bv0iy_F7lZO64Ss1LA/edit#gid=1561232165 Make a copy of this template.]

==== Equipment Guide Templates ====

* Equipment Quick Guides: CLC Notecards & Quick Guide Templates
** For '''note cards''' (for including in equipment bags): [https://docs.google.com/presentation/d/15G_V46yS2Q-N2KZqB2mzKaCXo34ojEkqqHvUPytAujk/edit Use this template].
** For '''Infographic PDFs''': Use this [http://blogs.ubc.ca/commons/files/2020/05/CLC-Infographic-Template.pdf Equipment Quick Guide PDF].

* Equipment User Guides: CLC Pages Templates
** A template for creating pages that will be posted for patrons on our webpage and at our desk is available through indesign. Ask Emma or Alex for a copy. Example: [[Images/d/d7/Blue Yeti Guide.pdf|Blue Yeti Guide]]

==== UBC Brand Templates ====

* [https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/ '''UBC Print and Presentation Templates''']: here you will find PowerPoint templates to download, as well as research poster templates.
** Use the PowerPoint template for public workshops and presentations.
** Use the Research Poster templates for large posters in our space

* '''Scroll to the bottom of the page for the UBC Library Templates.'''

= Check-Lists =

=== Check-List for Text-Based Resources (like blog posts and scripts) ===

==== 1. Proofread with a Peer ====
Have you had a fellow CLCA read over your content or graphic for formatting errors (such as unnecessary extra spaces between words, strange indenting, etc.) and spelling errors? This must be done before you send your materials to the web team. This CLCA can be anyone, but consider sending it to whoever is currently on shift, for quick turnaround.

==== 2. Formatting and Design ====
Have you read through the sections of this guide that are relevant to your project? Make sure that you are in compliance with the rubric explained above, to reduce the amount of feedback necessary to bring your project to completion.

==== 3. Compare ====
Give one last look at other, published examples of projects similar to yours. Does your project look similar? Is it following the general aesthetic or formatting?

==== 4. Send for Final Peer Feedback ====
Have one CLCA look over your project one last time, in case there are any last minute errors.

==== 5. Send for Web and Staff Team Feedback ====
Reviewing the [https://wiki.ubc.ca/Learning_Commons:Student_Orientation/Collaboration_communication#Sending_for_Feedback Communication Guide], send in your polished draft if you have done all of the previous steps. Depending on the project type, this may be to both the staff and web teams, or just one. You will receive feedback to make sure that your project is the best it can be.

=== Check-List for Visual Content and Audio ===

==== 1. What is the volume like? ====
Check narration volume, background music volume ( are they too low or too high?) Listen with headphones ''and'' on speakers at least one time through each. If you're using music, make sure that it can be used for non-commercial purposes, and that you give credit.

==== 2. Can you hear breathing? ====
Breathing into the microphone can spoil good audio. It happens a lot with hard sounds b's/t's/ph's when the microphone is too close to your face. It can help to use a high quality microphone (i.e. please one of the CLC microphones-- do not use your computer/ headphone microphone to record sound!) Lack of animation is narration (dead-pan voice)

==== 3. Can people follow the information? ====
Make sure any text or images (i.e. anything anyone will read/ see) are up long enough to read 2x through fully ''S-L-O-W-L-Y''. A good test-- show it to someone who hasn't seen it before!

==== 4. Typos ====
Check for typos! Read (and re-read) anything written on the screen and in the closed captioning you make. This includes capitalization and periods! Pay attention to headers and titles too.

==== 5. Pixilation on images ====
Use high quality images. Images taken from online can look pixelated quickly. If you are using our CLC logo - make sure you get it from the web team (don't grab it from another video or a website). Also make sure that whatever image you're using is creative commons, or clearly allowed for our use of it - and as always, attribute!

== Group Work and Workshops ==
For group project work and workshops you will be responsible for

* Working with your partners to set up a reasonable time to work together as needed
* Maintaining your initially agreed upon timeline throughout the term (be sure to get your projects approved first!)
* See 'Workshop Moderation Resources' and 'Workshop Development Guide' for existing workshop materials (to use/adapt) and tips.

== Web Team Collaboration ==
If you are collaborating with the Web Team know the following:

'''Working with the Web team:'''

* '''Confirm with the web team the best mode of communication for your project:''' email or Teams. Please check whatever platform you determine together regularly to follow up with questions/updates.
* '''Please be mindful of the Web Team members' time.''' ANY issues making any deadline with the web team should be treated like a desk shift (this includes focus groups, meetings, turning in content etc) - AT MINIMUM you should email them the night before to let them know you might not make your deadline/meeting etc.
* '''Some projects may be more time-sensitive than others'''. Keeping your various time commitments (including things outside of the CLCA responsibilities, such as assignments) in mind, plan ahead! If you know you will be busy at a certain point, try to complete tasks ahead of time, or communicate your limitations to the web team. They have been there, and as long as they know what's going on, we can work something out!
* '''Any content sent to the web team should be as free as you can make it of errors and previous revision comments.''' Review "THE Checklist" (above) as well as as the checklists under Project Work Requirements before sending anything to the web team. All citations should be formatted correctly.
* '''The Web team may have to make small tweaks to content (mainly photos and social media pieces) after you submit''' due to patron/web/formatting requirements without CLCA notice. If you have questions about changes you see, reach out to Alex and Emma. CLCAs will always be informed of big content changes.

Learning Commons:Chapman Learning Commons/Project Work Proposal

2023-02-09T19:09:15Z

AlexandraKuskowski:

== Project Work Intro ==
In addition to your shifts at the CLC Help Desk, you are responsible for "Project Work" throughout the course of each term. Project work supports the mission of the Chapman Learning Commons, our patrons, website, and team. You will work on large projects as part of a team, and on smaller projects individually.

'''Down time on the desk should be used for project work'''. Some folks may have 1-2 unscheduled hours to work on project work (potentially); Project work hours completed when you are '''not on the desk''' can be recorded in your '''payroll''' (e.g. if you have 8 hours on the desk, you will have 1 hour each week to complete project work).You cannot report these as extra hours if you are already on the desk.

== Project Work Step By Step ==
'''Step 1:''' Review the table below
{| class="wikitable"
|Requirements:
|'''CLCAs must complete AT LEAST one blog post and one larger project per term.''' This is the minimum; we expect that all downtime is filled with project work.
|-
|Signing Up:
|Take a look at the different project work types at the bottom of the '''Project Work Sign Up Sheet'''- spreadsheet (the tabs), and sign up for any that you're interested in!
|-
|
|Some projects might be highlighted as priority, due to the seasonality or urgent need for the project's completion. Help out when you can!
|-
|
|Blog posts should usually be written by one person, but you can collaborate with your colleagues for other project types!
|-
|Proposals:
|If you do not see a project you would like to do reflected on the sign up sheet, jump down to the Project Work Proposal tab below to propose a project you would like to do. Once your proposal has been accepted move on to the next steps below.
|-
|
|Blog posts require a one-paragraph email proposal, summarizing your topic and purpose. More complex projects require you to submit a proposal.
|-
|
|See the CLCA blog for more information on project proposal guidelines.
|-
|Resources:
|If you own a Mac, you may be able to gain access to the student Mac in the CLC office remotely. Use the sign-up sheet below, and contact Alex for details.
|-
|
|Take a look at the templates, advice, and other resources on the CLCA blog under "Project Work Resources".
|-
|New Projects:
|If you don't see anything you like here, ask the team (including the staff and web team) if anyone needs an extra hand.
|-
|
|Sometimes a new project will be mentioned during a meeting and not reflected here!
|-
|
|}
'''Step 2:''' Email Alex and Emma right away to confirm the project work you have signed up for. Please include a short description of your plan ( a few sentences) for your project and a timeline estimation.

'''Step 3:''' Before starting to work on the project, review:
# Project work requirements for your type of project
#* Review [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines]] and "Images, Photography and Image Attribution" below for any project that involves text or images. (hint: they all do
# Deliverables (below)
# Web Team Collaboration (below)
# Templates and Checklists (below)
#* Ensure you are planning your project timeline- example Gantt Chart in 'Templates' section.

== Project Work Proposal ==
If you require a proposal, fill out the Project Work Proposal Form (Word Doc linked at bottom of this page) and send it to '''Alex and Lisa.''' We will debrief together and your project will be approved before you start. When writing your proposal: Identify a deficit in the services offered by the Chapman Learning Commons.

* What already exists that could be streamlined, improved, updated, or built upon?
* What doesn't exist that would be beneficial to students and community members at UBC?
* What is your timeline? When will will you have a 1st draft? 2nd draft? (we give feedback fast, but generally the process can take up to a week or two for edits)
* Check out the UBC Student Needs Timeline linked at the bottom of this page - when your second draft will be ready -- the needs to your resource should match!
* Remember to keep the scope of your idea manageable within your time frame; whether it's a blog post, a toolkit for the website, an informational guide about a service or piece of equipment we offer, a video, a public presentation, or workshop in a class or residence, or something else entirely

== Deliverables ==
Submit to the following in a timely manner.
*'''1st draft:''' Get staff feedback to Alex and Lisa - Google docs is OKAY, Teams doc sharing is good; Word docs are also good. No PDFs please. It is your responsibility to resolve ALL the comments made on your document before submitting a second draft. (or to ask clarifying questions on anything you are confused about)
*'''2nd draft:''' Submit a second draft for further staff feedback. All comments from this draft should be resolved before moving forward.
*'''Final drafts:''' Check with Alex and Lisa about who to submit this to, but know the following:
**'''Always required for ''any'' final draft of content (AKA "THE CHECKLIST")'''
*** Send to both Alex and Lisa at minimum. Often you will also be asked to send things to the web team too.
***'''All comments from previous drafts must be resolved'''! Alex will finalize both title and content.
****'''DELETE all comments in your final version before sending a document to the web team.''' Otherwise, resolved comments will still appear.
*** 3 bullet points of short, key takeaways from your content (blog post, video, etc) (to appear on the Instagram graphic)
*** 1-sentence excerpt to appear on the slideshow on the front page of the website
*** Find a Creative Commons Image to use for the blog post slideshow. Share the link to the photo, too!
**** Any images you use should be attached to the email you send in addition to being correctly cited elsewhere (not just embedded in the word/google doc). '''Unless they serve a functional purpose, the maximum number for pictures is 3.'''
**** Note the appropriate attributions for the images you didn't take yourself: e.g. Photo by Charlie89, from Unsplash, Unsplash License (with each item linking to the appropriate web page)
*** Is there a time-sensitive nature to your creation being posted? Let the web team know! They can't always schedule the blog post immediately, but they will try to keep the seasonality of the post in mind.
***'''''Include in the Email:'''''
**** Title of Post
**** [link or attach your content itself - As a WORD/GOOGLE DOC, not a PDF]
**** 1 Sentence for slider
**** 3 Bullet points for Instagram post
****[https://learningcommons.ubc.ca/resource-guides/cite-sources/ APA citation] list should be included for:
***** Any content you referred to or use for information in your content.
******'''ANY''' multimedia use ([https://learningcommons.ubc.ca/resource-guides/find-images/ images], music, photos, memes, a shot of a movie you like in your video) Citations for media should look like this:
******* Photo by [name] on [platform ex. Unsplash, Flickr] ([URL])
******* Note: Creative Commons (aka CC) is preferred for multimedia use.

== Blog Posts ==

==== Blog Post Content/Writing ====

* Read the first section of [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines.]]
* Make sure you are meeting the "Deliverables" for each draft!
* Blog posts should be between 250-500 words.

==== '''Blog Post Media''' (audio, images, graphics etc) ====

* If you create media: If you are creating graphics see "Graphics" below. Always send the finalized media to Lisa and Alex first.
* If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.
* All blog posts and their graphics are posted on Fridays, at 1pm PT! Please be aware of this when submitting blog posts. '''''If you want to design a graphic for your own blog post''', please mention this when you propose your blog post to Alex and Lisa!''

== Workshops ==

==== Workshop Content ====

* Review the [http://blogs.ubc.ca/commons/project-work-resources/workshop-development-guide/ '''Workshop Development Guide'''] '''Advice from CLCAs''': [https://docs.google.com/document/d/14oq5lycwpzNvtgbYmdglyOL4J3DJFeASfJ6OZ2EbYGQ/edit# This Google Doc] lists advice from CLCAs who have hosted online workshops during the summer of 2020. '''Template for the [http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx PDF Resource Handout] (1-page follow up document to share at the end of the session).''' Alternatively, copy paste this URL into your browser to download the file: http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx

==== Workshop Graphics ====
If you are creating graphics see "Graphics" below.

If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.

== Graphics ==
Graphics are for social media posting, infographics on Toolkits, blog post decorative image, and blog post headers ( the rotating image on our web page). They will not be used within in blog posts.

'''''Before designing a graphic get permission from Lisa and Alex''', then take a look at existing promotions on our Instagram and Twitter. Get a sense for the aesthetic that we're going for, and incorporate those common themes into your own vision!''

'''Canva Tips'''
* '''''Before you start!''' Make sure that you're logged into your Canva Team profile (you will see a "WT" badge on your icon if you are) before creating a graphic - this helps us keep a record of all past promotions!''
* All graphics must be created on Canva (within the Canva team that we will send you the invite to) once you have formally signed up for a project.

* Canva has a lot of great free elements and resources to get you into the groove of designing things. It is also extremely user friendly. But if at any point you have issues or concerns, talk to us about it! Do not use any of their content that requires payment.
* Once you've made a graphic (following the guidelines below), share it to the "Promotions" folder. You can also browse this folder to see how others have created graphics previously!
** To share to the "Promotions" folder, click the "File" button on the top left then "Save to Folder". You can find the "Promotions" folder under "Shared with You".

==== '''Dimensions''' ====

* While Canva allows you to easily select the relevant size for your graphic, here are the dimensions in case you get lost.
** Instagram
*** Stories: 1080 x 1920 px
*** Posts: 1080 x 1080 px
** Blog Post Website Headers
*** While our headers are currently being designed by Tiffany, if you decide that you want to try your hand at it (and we have approved this request), the dimensions are 2210x1050 px

'''Within our Canva team, we have a folder entitled "Colours and Fonts."''' Here you will find:

==== '''Colors''' ====

* The broad colours that we keep consistent for certain types of content. For example, profs in commons events are promoted in green, and other workshops are promoted in a tan/yellow shade. You will be adhering to these broad colour schemes or the UBC/CLC brand colours when you collaborate with us, though some exceptions may be made.
* '''Icon/Graphic colours.''' We want to promote an inclusive environment at the CLC. When using graphics that feature people, we try to use colours for their skin and features to reflect the diversity of our patrons. Naturally, not every image can be edited for colours, and that doesn't mean you can't use a preferred graphic, but since icons and graphics still often exclude representations of POC, we aim to be more representative than the norm overall.
* '''Highlight colours''' aren't pre-selected, but keep in mind that it can look more professional to keep a relatively simple colour palate for one post. For example, if you use a bright orange on slide 1, it looks good if that orange repeats in small or large elements throughout the whole swipe post.
** When choosing your own colours:
*** Consider whether your colour combination adds to the post, or takes away from it. Having contrasting colors can work well to bring attention to certain elements, but some colours aren't complimentary, and can make things harder to read, or make the whole post look de-saturated, or too bright.

To avoid color clashes, use different screens to check how the color you picked will appear to users. What looks fine on your computer may look odd on your phone, especially with blue light filters.

==== '''Fonts''' ====

* We stick to a small list of fonts for consistency, which you can review in this folder. Double check that you don't leave any text in Canva's default, which is Open Sans.
* Likewise with accent colors, consistency makes things look neater. Unless contrast is your intent, pay attention to the font sizes you use. Is the title large enough? Is one text box "43" point while the other is "40"?

==== '''Adding Elements''' ====

* Try and add elements to make your graphic stand out - images and sketches of people, everyday things, or even screenshots from your personal life (if you are comfortable sharing, it is by no means expected).
* If you are using creative commons images, such as those from Unsplash, they will need to be cited. You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to do this, but generally it will look like:
** "[Image name if available]" by [name with link] from [database/website name with link], [CC license]
*** e.g. "Twitter free icon" by Freepik from Flaticon, CC BY 4.0
*** *if there is no name for the image, simply replace with "Image by.

==== '''Exporting with High Quality (InDesign)''' ====
* Make sure that you're viewing your graphic or design at the highest quality. Go to "View" in the topic menu, choose "Display Performance" from the drop-down menu, and then choose "High Quality Display".
* Go to "File" and then "Export", and a pop-up menu will appear for saving the file. Make sure to save the file with the correct naming convention as a Adobe PDF file since that is the format that the template has been created in.
* After pressing "Save", a new menu will appear on the page. This is where you change the settings to make sure that the PDF will be of the highest quality when you export it. Make sure that the setting at the top of the menu is “High Quality Print” or “High Quality Print (modified)”.
* Next, go to the “Compression” option on the menu to the left and you will see different options for “Image Quality”. It’s listed twice for "Colour Images" and "Greyscale Images". Make sure to change the image quality to “Maximum” accordingly. With those settings changed, you can simply hit the “Export” button in the bottom right corner and you will have finished!

_______________________________________________________________________

'''Graphics for Videos'''

* You can only sign up to promote specific videos that are already in the works. We will usually share these during CLCOA weekly meetings.
* The graphics accompanying would have to go on our social media channels on the same day as when we post the video.
* If it is a live event on collaborate ultra, we will be following the same timeline as workshop graphics (1 week prior + 1 day prior). Make sure you have your materials in order accordingly!

'''Graphics for Workshops'''

* '''''Send polished drafts to Web Team AT LEAST 2 weeks before workshop.'''''

* Don't start working on your graphic until you've contacted the web team and have been added to the Canva Team (read more in "Canva Tips".
* All workshop graphics will have two iterations- one that can be posted one week before the workshop and one on the day before.
* These graphics will contain short bullet points about what the workshop will cover as well as information about registering/signing up.
* You should also include possible questions students may have that the workshop can potentially answer, to give our audience a better sense as to why they should attend!

== Images, Photography and Image Attribution ==

==== '''Taking Photographs''' ====
For those taking photographs as a part of their project work, review the resource sheet before getting started. [https://drive.google.com/file/d/1C7OTmJFm_Cz9YQ26q63BmnT2wDF9acap/view?usp=sharing Download it here].

For guidance on making resources with photographs, such as graphics and blog posts, please review the rest of this section.

==== Image Attribution Guidelines ====

* When using an image (photo etc) that you did not create in your project work, it is important to write a correct attribution to credit the original creator of the image.
** For information about how to write an attribution, check out the [https://ubcca.sharepoint.com/:b:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20-%20Slides.pdf?csf=1&web=1&e=oX6DBV Image Attribution Presentation] and [https://ubcca.sharepoint.com/:w:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20Presentation.docx?d=w062f28e2bb97435985dbd7dd277227c4&csf=1&web=1&e=D58Lnb Notes].
* ''<big>Some citation free-sources we can use for images are:</big>''
** [https://www.flickr.com/photos/134760388@N08/albums '''UBC Brand and Marketing Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubcpublicaffairs/albums '''UBC Media Relations Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubclibrary/albums '''UBC Library Flickr'''] (browse their albums for images)
** '''CLC-owned photographs''' - ask the web team for any images from past projects that were taken by CLCAs or the web team.

* <big>''Some citation-required Creative Commons images can be found at:''</big>
** [https://unsplash.com/ '''Unsplash'''] (You will need to share the photographer, source website, and license information)
** [https://pixabay.com/ '''Pixabay'''] (Their images are Pixabay License, meaning no attribution is required, but as these are not owned by UBC we cite the source website in an end-credit slide).
** You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to properly cite CC images.

* '''Be careful!'''
** '''''We cannot use any images with people in them without their written consent forms''.''' Please ask Emma and Alex for the form if needed.
** ''Some CLC media (like the blog post slideshows) use very specific dimensions.'' Check this guide or ask a web team member for specifics '''before''' taking pictures to avoid issues.
** ''When sending the web team your chosen image, '''attach the image OR provide the link''' for where you found it.'' This allows us to double check your attribution prior to publication.

== Videos ==
A lot of multimedia-related project work (such as toolkit videos, interviews, etc.) requires time, energy and feedback. '''''Be prepared to go through several rounds of edits for each stage. All videos should be done in partnership with another CLCA'''''

'''Before starting'''

Submit a short outline with a buddy detailing what the video will be about.

Include:

* Format (presentation slides with narration, will it be a drawing via VideoScribe, will you act it out)
* Bullet points on content that will be covered
* Proposed timeline for the next steps. Include who is mainly responsible for each step
* cc: your CLCA partner

When approved:

=== Video Creation ===
===='''1. Starting Your Video'''====
* Start with a Script. If you choose ''not'' to storyboard, include in a script submission:
*# What will be read out loud (all the words)
*# How long it takes to read out loud ( All videos should be 3-4 minutes or less. You should time yourself reading your script BEFORE you submit the first draft.)
*# What will appear on the screen when (ex a slide showing 3 bullet points with points A,B,C)
*# What platform you will use to create the video
Your first draft should be read by BOTH CLCAs on the project before submission to staff. Use the '''Check-list for Visual Content and Audio''' on this page as a guide. ONLY after approval can you begin developing the video and audio.

'''Note:'''
* Storyboards are optional. [[Documentation:Digital Tattoo Student Orientation/Story Board|See here for some resources related to storyboarding!]]
* Consider the platform you will be using here - see platform options below
===== '''Pick the platform(s) you are going to use to create it.''' =====
* Powerpoint/iMovie: Videos with PowerPoint and iMovie (Summer 2020): [https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharing https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharin]
* [https://scarfedigitalsandbox.teach.educ.ubc.ca/videoscribe/?login VideoScribe]
* Camtasia:
** See the bottom of [http://blogs.ubc.ca/commons/project-work-resources/ the Project Work Resources] page for a PDF document with video editing tips and tricks, from UBC Library's Discovery, Access and Learning committee. This covers Camtasia, Kaltura, and Canva.
** Videos with Camtasia and Audacity + Storyboarding Tips (by Minori, Summer 2021): [[:File:Video Creation Tutorial Presentation.docx]]

'''AFTER your script has been approved move on to step 2'''

==== '''2. Creating the Video''' ====
# Record the script if not doing live action. Send audio to Alex and Lisa for approval. Once approved, create the visuals:
# Make sure that all images and music that you source from elsewhere is available for our use - this usually means that you either have expressed permission from the creator, or that it has been shared online under a type of creative commons licensing. Read more on this topic [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login here].
# Opening and Ending Cards:
#* Our videos open with a pdf of the Chapman Learning Commons Logo. Please receive this from the web or staff team, to make sure that it isn't pixelated.
#* You will be required to attribute any music or images that you source from elsewhere, in the end card. Review the [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] resource guide for more direction.
#* Take a look at our exisiting examples for more information on what this should look like!
#''Export final product to YouTube dimensions'' E.g. 1280 x 720 (720p), 1920 x 1080 (1080p)
#*''If you're using Camtasia, look in the top left and double check your dimensions. Navigate from "File" > "Project Settings" > and make sure your dimensions are set to 1080 x 1920 pixels.''

=== Types of Videos ===

==== Student Reflection Series (Guidelines) ====

* Student Reflection series shows students reflecting on various aspects of academic life.
** With permission: Prep a script and storyboard with what you intend to talk about ([http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Script.docx see an example here]).
** Creating the video
*** Look at the existing examples of the Student Reflection Series, to see how these videos are put together.
*** Create your slides using [http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Slide-Template.pptx this template]
*** Find music from a creative commons archive or other free to use source
*** Clean up your audio with Audacity if necessary
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** Finalize and upload to YouTube, and schedule the video's promotion!

==== Toolkit Video (Suggested Guidelines) ====

* Foundational Skills shows everyone basic tips on using software and computers (ex Zoom, lockdown browser etc)
** With permission: Prep a script and storyboard with what you intend to talk about
** Creating the video
*** Look at the existing examples of the Foundational Skills Videos, to see how these videos are put together.
*** ''See the Chapman Learning Commons "T-Drive" for a Camtasia file of one of these videos, for a template of this video type.''
*** Create your slides using the UBC Typographic PowerPoint Template ([https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/?login find it here])
**** Slide formatting notes:
**** When you download the package, use the '''WIDESCREEN''' slide format (16:9) for sake of consistency!
***** 'OPENING' SLIDE: Use the slide titled "Title Slide - 2". Use the BLUE one. Include the following information:
****** TITLE (IN ALL CAPS): HOW TO ______________
****** Subtitle: Foundational Skills Video
****** TINY TEXT BELOW: FIRST NAME, CHAPMAN LEARNING COMMONS ASSISTANT
***** 'CONTENTS' SLIDE: IF you are listing '''multiple''' things you will show in your video (we will agree to this in your script), include a slide '''after the title slide'''. Use the 'Copy Slide- 2' (the blue slide with a capitalized title bar, and lowercase text content). Populate the text as follows: Example: HOW TO ENTER A ZOOM MEETING
*****# Using a link and password
*****# Entering a Zoom meeting in a Canvas course
***** 'SUBSECTION' SLIDE: Only use this slide IF you include a 'Contents' slide, to differentiate between each section of your video. Use 'Subsection Slide- 3' to name the section of the video. For example: USING A LINK AND PASSWORD
***** 'ENDING' SLIDE: Use the 'Graphics Slide- 1'- with the WHITE background. Include the following information:
****** Centered in the middle, a PNG image of the red CLC Logo. (This can be found on the front page of the blog, or ask Emma.)
*** Film your segments using Camtasia.
*** Record your audio (borrow a mic from the desk if you need to, and get rid of white noise with Audacity if necessary). Do not add music.
**** Ending the video: Say "Thanks for watching. For more information and to view our other foundational skills videos, visit learningcommons.ubc.ca."
**** Use Camtasia to record your screen, free to download through UBC.
**** Record using a Blue Yeti or Lavalier mic: Send us the barcode and loan time and we can check it out to you. If you need to extend your loan past your given time, let us know so you aren't charged for 'late' equipment. Here's where you can find our equipment map(s) on the blog: https://blogs.ubc.ca/commons/desk-map-reference/
**** Please format your script into the following audio transcript template: https://lc2016.sites.olt.ubc.ca/files/2021/01/CLC-Foundational-Skills-Video-Transcript-Template.docx
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** [http://blogs.ubc.ca/commons/files/2021/04/CLC-Foundational-Skills-Video-Transcript-Template.docx Create an audio transcript using the template] - you can look at examples of this under the embedded videos on the [https://learningcommons.ubc.ca/tech-support/foundational-skills/ Foundational Skills] page, on the learning commons website.
*** Finalize and upload to YouTube, and schedule the video's promotion!

*

[[File:Template_Slide_Reference_Image.png|thumb|UBC Template Slide Reference Image]]

== Templates ==
'''Gantt Chart Template'''

* A useful guide to plan your project: [https://docs.google.com/spreadsheets/d/1TsEjQjb-p5c7nJfDMBECtFT90Bv0iy_F7lZO64Ss1LA/edit#gid=1561232165 Make a copy of this template.]

==== Equipment Guide Templates ====

* Equipment Quick Guides: CLC Notecards & Quick Guide Templates
** For '''note cards''' (for including in equipment bags): [https://docs.google.com/presentation/d/15G_V46yS2Q-N2KZqB2mzKaCXo34ojEkqqHvUPytAujk/edit Use this template].
** For '''Infographic PDFs''': Use this [http://blogs.ubc.ca/commons/files/2020/05/CLC-Infographic-Template.pdf Equipment Quick Guide PDF].

* Equipment User Guides: CLC Pages Templates
** A template for creating pages that will be posted for patrons on our webpage and at our desk is available through indesign. Ask Emma or Alex for a copy. Example: [[Images/d/d7/Blue Yeti Guide.pdf|Blue Yeti Guide]]

==== UBC Brand Templates ====

* [https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/ '''UBC Print and Presentation Templates''']: here you will find PowerPoint templates to download, as well as research poster templates.
** Use the PowerPoint template for public workshops and presentations.
** Use the Research Poster templates for large posters in our space

* '''Scroll to the bottom of the page for the UBC Library Templates.'''

= Check-Lists =

=== Check-List for Text-Based Resources (like blog posts and scripts) ===

==== 1. Proofread with a Peer ====
Have you had a fellow CLCA read over your content or graphic for formatting errors (such as unnecessary extra spaces between words, strange indenting, etc.) and spelling errors? This must be done before you send your materials to the web team. This CLCA can be anyone, but consider sending it to whoever is currently on shift, for quick turnaround.

==== 2. Formatting and Design ====
Have you read through the sections of this guide that are relevant to your project? Make sure that you are in compliance with the rubric explained above, to reduce the amount of feedback necessary to bring your project to completion.

==== 3. Compare ====
Give one last look at other, published examples of projects similar to yours. Does your project look similar? Is it following the general aesthetic or formatting?

==== 4. Send for Final Peer Feedback ====
Have one CLCA look over your project one last time, in case there are any last minute errors.

==== 5. Send for Web and Staff Team Feedback ====
Reviewing the [https://wiki.ubc.ca/Learning_Commons:Student_Orientation/Collaboration_communication#Sending_for_Feedback Communication Guide], send in your polished draft if you have done all of the previous steps. Depending on the project type, this may be to both the staff and web teams, or just one. You will receive feedback to make sure that your project is the best it can be.

=== Check-List for Visual Content and Audio ===

==== 1. What is the volume like? ====
Check narration volume, background music volume ( are they too low or too high?) Listen with headphones ''and'' on speakers at least one time through each. If you're using music, make sure that it can be used for non-commercial purposes, and that you give credit.

==== 2. Can you hear breathing? ====
Breathing into the microphone can spoil good audio. It happens a lot with hard sounds b's/t's/ph's when the microphone is too close to your face. It can help to use a high quality microphone (i.e. please one of the CLC microphones-- do not use your computer/ headphone microphone to record sound!) Lack of animation is narration (dead-pan voice)

==== 3. Can people follow the information? ====
Make sure any text or images (i.e. anything anyone will read/ see) are up long enough to read 2x through fully ''S-L-O-W-L-Y''. A good test-- show it to someone who hasn't seen it before!

==== 4. Typos ====
Check for typos! Read (and re-read) anything written on the screen and in the closed captioning you make. This includes capitalization and periods! Pay attention to headers and titles too.

==== 5. Pixilation on images ====
Use high quality images. Images taken from online can look pixelated quickly. If you are using our CLC logo - make sure you get it from the web team (don't grab it from another video or a website). Also make sure that whatever image you're using is creative commons, or clearly allowed for our use of it - and as always, attribute!

== Group Work and Workshops ==
For group project work and workshops you will be responsible for

* Working with your partners to set up a reasonable time to work together as needed
* Maintaining your initially agreed upon timeline throughout the term (be sure to get your projects approved first!)
* See 'Workshop Moderation Resources' and 'Workshop Development Guide' for existing workshop materials (to use/adapt) and tips.

== Web Team Collaboration ==
If you are collaborating with the Web Team know the following:

'''Working with the Web team:'''

* '''Confirm with the web team the best mode of communication for your project:''' email or Teams. Please check whatever platform you determine together regularly to follow up with questions/updates.
* '''Please be mindful of the Web Team members' time.''' ANY issues making any deadline with the web team should be treated like a desk shift (this includes focus groups, meetings, turning in content etc) - AT MINIMUM you should email them the night before to let them know you might not make your deadline/meeting etc.
* '''Some projects may be more time-sensitive than others'''. Keeping your various time commitments (including things outside of the CLCA responsibilities, such as assignments) in mind, plan ahead! If you know you will be busy at a certain point, try to complete tasks ahead of time, or communicate your limitations to the web team. They have been there, and as long as they know what's going on, we can work something out!
* '''Any content sent to the web team should be as free as you can make it of errors and previous revision comments.''' Review "THE Checklist" (above) as well as as the checklists under Project Work Requirements before sending anything to the web team. All citations should be formatted correctly.
* '''The Web team may have to make small tweaks to content (mainly photos and social media pieces) after you submit''' due to patron/web/formatting requirements without CLCA notice. If you have questions about changes you see, reach out to Alex and Emma. CLCAs will always be informed of big content changes.

Learning Commons:Chapman Learning Commons/Project Work Proposal

2023-02-09T19:03:13Z

AlexandraKuskowski: /* Video Creation */

== Project Work Intro ==
In addition to your shifts at the CLC Help Desk, you are responsible for "Project Work" throughout the course of each term. Project work supports the mission of the Chapman Learning Commons, our patrons, website, and team. You will work on large projects as part of a team, and on smaller projects individually.

'''Down time on the desk should be used for project work'''. Some folks may have 1-2 unscheduled hours to work on project work (potentially); Project work hours completed when you are '''not on the desk''' can be recorded in your '''payroll''' (e.g. if you have 8 hours on the desk, you will have 1 hour each week to complete project work).You cannot report these as extra hours if you are already on the desk.

== Project Work Step By Step ==
'''Step 1:''' Review the table below
{| class="wikitable"
|Requirements:
|'''CLCAs must complete AT LEAST one blog post and one larger project per term.''' This is the minimum; we expect that all downtime is filled with project work.
|-
|Signing Up:
|Take a look at the different project work types at the bottom of the '''Project Work Sign Up Sheet'''- spreadsheet (the tabs), and sign up for any that you're interested in!
|-
|
|Some projects might be highlighted as priority, due to the seasonality or urgent need for the project's completion. Help out when you can!
|-
|
|Blog posts should usually be written by one person, but you can collaborate with your colleagues for other project types!
|-
|Proposals:
|If you do not see a project you would like to do reflected on the sign up sheet, jump down to the Project Work Proposal tab below to propose a project you would like to do. Once your proposal has been accepted move on to the next steps below.
|-
|
|Blog posts require a one-paragraph email proposal, summarizing your topic and purpose. More complex projects require you to submit a proposal.
|-
|
|See the CLCA blog for more information on project proposal guidelines.
|-
|Resources:
|If you own a Mac, you may be able to gain access to the student Mac in the CLC office remotely. Use the sign-up sheet below, and contact Alex for details.
|-
|
|Take a look at the templates, advice, and other resources on the CLCA blog under "Project Work Resources".
|-
|New Projects:
|If you don't see anything you like here, ask the team (including the staff and web team) if anyone needs an extra hand.
|-
|
|Sometimes a new project will be mentioned during a meeting and not reflected here!
|-
|
|}
'''Step 2:''' Email Alex and Emma right away to confirm the project work you have signed up for. Please include a short description of your plan ( a few sentences) for your project and a timeline estimation.

'''Step 3:''' Before starting to work on the project, review:
# Project work requirements for your type of project
#* Review [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines]] and "Images, Photography and Image Attribution" below for any project that involves text or images. (hint: they all do
# Deliverables (below)
# Web Team Collaboration (below)
# Templates and Checklists (below)
#* Ensure you are planning your project timeline- example Gantt Chart in 'Templates' section.

== Project Work Proposal ==
If you require a proposal, fill out the Project Work Proposal Form (Word Doc linked at bottom of this page) and send it to '''Alex and Lisa.''' We will debrief together and your project will be approved before you start. When writing your proposal: Identify a deficit in the services offered by the Chapman Learning Commons.

* What already exists that could be streamlined, improved, updated, or built upon?
* What doesn't exist that would be beneficial to students and community members at UBC?
* What is your timeline? When will will you have a 1st draft? 2nd draft? (we give feedback fast, but generally the process can take up to a week or two for edits)
* Check out the UBC Student Needs Timeline linked at the bottom of this page - when your second draft will be ready -- the needs to your resource should match!
* Remember to keep the scope of your idea manageable within your time frame; whether it's a blog post, a toolkit for the website, an informational guide about a service or piece of equipment we offer, a video, a public presentation, or workshop in a class or residence, or something else entirely

== Deliverables ==
Submit to the following in a timely manner.
*'''1st draft:''' Get staff feedback to Alex and Lisa - Google docs is OKAY, Teams doc sharing is good; Word docs are also good. No PDFs please. It is your responsibility to resolve ALL the comments made on your document before submitting a second draft. (or to ask clarifying questions on anything you are confused about)
*'''2nd draft:''' Submit a second draft for further staff feedback. All comments from this draft should be resolved before moving forward.
*'''Final drafts:''' Check with Alex and Lisa about who to submit this to, but know the following:
**'''Always required for ''any'' final draft of content (AKA "THE CHECKLIST")'''
*** Send to both Alex and Lisa at minimum. Often you will also be asked to send things to the web team too.
***'''All comments from previous drafts must be resolved'''! Alex will finalize both title and content.
****'''DELETE all comments in your final version before sending a document to the web team.''' Otherwise, resolved comments will still appear.
*** 3 bullet points of short, key takeaways from your content (blog post, video, etc) (to appear on the Instagram graphic)
*** 1-sentence excerpt to appear on the slideshow on the front page of the website
*** Find a Creative Commons Image to use for the blog post slideshow. Share the link to the photo, too!
**** Any images you use should be attached to the email you send in addition to being correctly cited elsewhere (not just embedded in the word/google doc). '''Unless they serve a functional purpose, the maximum number for pictures is 3.'''
**** Note the appropriate attributions for the images you didn't take yourself: e.g. Photo by Charlie89, from Unsplash, Unsplash License (with each item linking to the appropriate web page)
*** Is there a time-sensitive nature to your creation being posted? Let the web team know! They can't always schedule the blog post immediately, but they will try to keep the seasonality of the post in mind.
***'''''Include in the Email:'''''
**** Title of Post
**** [link or attach your content itself - As a WORD/GOOGLE DOC, not a PDF]
**** 1 Sentence for slider
**** 3 Bullet points for Instagram post
****[https://learningcommons.ubc.ca/resource-guides/cite-sources/ APA citation] list should be included for:
***** Any content you referred to or use for information in your content.
******'''ANY''' multimedia use ([https://learningcommons.ubc.ca/resource-guides/find-images/ images], music, photos, memes, a shot of a movie you like in your video) Citations for media should look like this:
******* Photo by [name] on [platform ex. Unsplash, Flickr] ([URL])
******* Note: Creative Commons (aka CC) is preferred for multimedia use.

== Blog Posts ==

==== Blog Post Content/Writing ====

* Read the first section of [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines.]]
* Make sure you are meeting the "Deliverables" for each draft!
* Blog posts should be between 250-500 words.

==== '''Blog Post Media''' (audio, images, graphics etc) ====

* If you create media: If you are creating graphics see "Graphics" below. Always send the finalized media to Lisa and Alex first.
* If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.
* All blog posts and their graphics are posted on Fridays, at 1pm PT! Please be aware of this when submitting blog posts. '''''If you want to design a graphic for your own blog post''', please mention this when you propose your blog post to Alex and Lisa!''

== Workshops ==

==== Workshop Content ====

* Review the [http://blogs.ubc.ca/commons/project-work-resources/workshop-development-guide/ '''Workshop Development Guide'''] '''Advice from CLCAs''': [https://docs.google.com/document/d/14oq5lycwpzNvtgbYmdglyOL4J3DJFeASfJ6OZ2EbYGQ/edit# This Google Doc] lists advice from CLCAs who have hosted online workshops during the summer of 2020. '''Template for the [http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx PDF Resource Handout] (1-page follow up document to share at the end of the session).''' Alternatively, copy paste this URL into your browser to download the file: http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx

==== Workshop Graphics ====
If you are creating graphics see "Graphics" below.

If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.

== Graphics ==
Graphics are for social media posting, infographics on Toolkits, blog post decorative image, and blog post headers ( the rotating image on our web page). They will not be used within in blog posts.

'''''Before designing a graphic get permission from Lisa and Alex''', then take a look at existing promotions on our Instagram and Twitter. Get a sense for the aesthetic that we're going for, and incorporate those common themes into your own vision!''

'''Canva Tips'''
* '''''Before you start!''' Make sure that you're logged into your Canva Team profile (you will see a "WT" badge on your icon if you are) before creating a graphic - this helps us keep a record of all past promotions!''
* All graphics must be created on Canva (within the Canva team that we will send you the invite to) once you have formally signed up for a project.

* Canva has a lot of great free elements and resources to get you into the groove of designing things. It is also extremely user friendly. But if at any point you have issues or concerns, talk to us about it! Do not use any of their content that requires payment.
* Once you've made a graphic (following the guidelines below), share it to the "Promotions" folder. You can also browse this folder to see how others have created graphics previously!
** To share to the "Promotions" folder, click the "File" button on the top left then "Save to Folder". You can find the "Promotions" folder under "Shared with You".

==== '''Dimensions''' ====

* While Canva allows you to easily select the relevant size for your graphic, here are the dimensions in case you get lost.
** Instagram
*** Stories: 1080 x 1920 px
*** Posts: 1080 x 1080 px
** Blog Post Website Headers
*** While our headers are currently being designed by Tiffany, if you decide that you want to try your hand at it (and we have approved this request), the dimensions are 2210x1050 px

'''Within our Canva team, we have a folder entitled "Colours and Fonts."''' Here you will find:

==== '''Colors''' ====

* The broad colours that we keep consistent for certain types of content. For example, profs in commons events are promoted in green, and other workshops are promoted in a tan/yellow shade. You will be adhering to these broad colour schemes or the UBC/CLC brand colours when you collaborate with us, though some exceptions may be made.
* '''Icon/Graphic colours.''' We want to promote an inclusive environment at the CLC. When using graphics that feature people, we try to use colours for their skin and features to reflect the diversity of our patrons. Naturally, not every image can be edited for colours, and that doesn't mean you can't use a preferred graphic, but since icons and graphics still often exclude representations of POC, we aim to be more representative than the norm overall.
* '''Highlight colours''' aren't pre-selected, but keep in mind that it can look more professional to keep a relatively simple colour palate for one post. For example, if you use a bright orange on slide 1, it looks good if that orange repeats in small or large elements throughout the whole swipe post.
** When choosing your own colours:
*** Consider whether your colour combination adds to the post, or takes away from it. Having contrasting colors can work well to bring attention to certain elements, but some colours aren't complimentary, and can make things harder to read, or make the whole post look de-saturated, or too bright.

To avoid color clashes, use different screens to check how the color you picked will appear to users. What looks fine on your computer may look odd on your phone, especially with blue light filters.

==== '''Fonts''' ====

* We stick to a small list of fonts for consistency, which you can review in this folder. Double check that you don't leave any text in Canva's default, which is Open Sans.
* Likewise with accent colors, consistency makes things look neater. Unless contrast is your intent, pay attention to the font sizes you use. Is the title large enough? Is one text box "43" point while the other is "40"?

==== '''Adding Elements''' ====

* Try and add elements to make your graphic stand out - images and sketches of people, everyday things, or even screenshots from your personal life (if you are comfortable sharing, it is by no means expected).
* If you are using creative commons images, such as those from Unsplash, they will need to be cited. You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to do this, but generally it will look like:
** "[Image name if available]" by [name with link] from [database/website name with link], [CC license]
*** e.g. "Twitter free icon" by Freepik from Flaticon, CC BY 4.0
*** *if there is no name for the image, simply replace with "Image by.

==== '''Exporting with High Quality (InDesign)''' ====
* Make sure that you're viewing your graphic or design at the highest quality. Go to "View" in the topic menu, choose "Display Performance" from the drop-down menu, and then choose "High Quality Display".
* Go to "File" and then "Export", and a pop-up menu will appear for saving the file. Make sure to save the file with the correct naming convention as a Adobe PDF file since that is the format that the template has been created in.
* After pressing "Save", a new menu will appear on the page. This is where you change the settings to make sure that the PDF will be of the highest quality when you export it. Make sure that the setting at the top of the menu is “High Quality Print” or “High Quality Print (modified)”.
* Next, go to the “Compression” option on the menu to the left and you will see different options for “Image Quality”. It’s listed twice for "Colour Images" and "Greyscale Images". Make sure to change the image quality to “Maximum” accordingly. With those settings changed, you can simply hit the “Export” button in the bottom right corner and you will have finished!

_______________________________________________________________________

'''Graphics for Videos'''

* You can only sign up to promote specific videos that are already in the works. We will usually share these during CLCOA weekly meetings.
* The graphics accompanying would have to go on our social media channels on the same day as when we post the video.
* If it is a live event on collaborate ultra, we will be following the same timeline as workshop graphics (1 week prior + 1 day prior). Make sure you have your materials in order accordingly!

'''Graphics for Workshops'''

* '''''Send polished drafts to Web Team AT LEAST 2 weeks before workshop.'''''

* Don't start working on your graphic until you've contacted the web team and have been added to the Canva Team (read more in "Canva Tips".
* All workshop graphics will have two iterations- one that can be posted one week before the workshop and one on the day before.
* These graphics will contain short bullet points about what the workshop will cover as well as information about registering/signing up.
* You should also include possible questions students may have that the workshop can potentially answer, to give our audience a better sense as to why they should attend!

== Images, Photography and Image Attribution ==

==== '''Taking Photographs''' ====
For those taking photographs as a part of their project work, review the resource sheet before getting started. [https://drive.google.com/file/d/1C7OTmJFm_Cz9YQ26q63BmnT2wDF9acap/view?usp=sharing Download it here].

For guidance on making resources with photographs, such as graphics and blog posts, please review the rest of this section.

==== Image Attribution Guidelines ====

* When using an image (photo etc) that you did not create in your project work, it is important to write a correct attribution to credit the original creator of the image.
** For information about how to write an attribution, check out the [https://ubcca.sharepoint.com/:b:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20-%20Slides.pdf?csf=1&web=1&e=oX6DBV Image Attribution Presentation] and [https://ubcca.sharepoint.com/:w:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20Presentation.docx?d=w062f28e2bb97435985dbd7dd277227c4&csf=1&web=1&e=D58Lnb Notes].
* ''<big>Some citation free-sources we can use for images are:</big>''
** [https://www.flickr.com/photos/134760388@N08/albums '''UBC Brand and Marketing Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubcpublicaffairs/albums '''UBC Media Relations Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubclibrary/albums '''UBC Library Flickr'''] (browse their albums for images)
** '''CLC-owned photographs''' - ask the web team for any images from past projects that were taken by CLCAs or the web team.

* <big>''Some citation-required Creative Commons images can be found at:''</big>
** [https://unsplash.com/ '''Unsplash'''] (You will need to share the photographer, source website, and license information)
** [https://pixabay.com/ '''Pixabay'''] (Their images are Pixabay License, meaning no attribution is required, but as these are not owned by UBC we cite the source website in an end-credit slide).
** You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to properly cite CC images.

* '''Be careful!'''
** '''''We cannot use any images with people in them without their written consent forms''.''' Please ask Emma and Alex for the form if needed.
** ''Some CLC media (like the blog post slideshows) use very specific dimensions.'' Check this guide or ask a web team member for specifics '''before''' taking pictures to avoid issues.
** ''When sending the web team your chosen image, '''attach the image OR provide the link''' for where you found it.'' This allows us to double check your attribution prior to publication.

== Videos ==
A lot of multimedia-related project work (such as toolkit videos, interviews, etc.) requires time, energy and feedback. '''''Be prepared to go through several rounds of edits for each stage. All videos should be done in partnership with another CLCA'''''

'''Before starting'''

Submit a short outline with a buddy detailing what the video will be about.

Include:

* Format (presentation with narration, will it be a drawing via VideoScribe, act out)
* Bullet points on content that will be covered
* Proposed timeline for the next steps. Include who is mainly responsible for each step
* cc: your CLCA partner

When approved:

=== Video Creation ===
===='''1. Starting Your Video'''====
* Start with a Script. If you choose ''not'' to storyboard please detail the following in your script submission 1. What will be read outloud 2. What will appear on the screen when 3. What platform you will use to create the video
** Storyboards are optional. [[Documentation:Digital Tattoo Student Orientation/Story Board|See here for some resources related to storyboarding!]]
** Consider the platform you will be using here - see platform options below
* All videos should be 3-4 minutes or less. You should time yourself reading your script BEFORE you submit the first draft.
* Your first draft should be read by BOTH CLCAs on the project before submission to staff. Use the '''Check-list for Visual Content and Audio''' on this page as a guide. ONLY after approval can you begin developing the video and audio.

===== '''Pick the platform(s) you are going to use to create it.''' =====
* Powerpoint/iMovie: Videos with PowerPoint and iMovie (Summer 2020): [https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharing https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharin]
* [https://scarfedigitalsandbox.teach.educ.ubc.ca/videoscribe/?login VideoScribe]
* Camtasia:
** See the bottom of [http://blogs.ubc.ca/commons/project-work-resources/ the Project Work Resources] page for a PDF document with video editing tips and tricks, from UBC Library's Discovery, Access and Learning committee. This covers Camtasia, Kaltura, and Canva.
** Videos with Camtasia and Audacity + Storyboarding Tips (by Minori, Summer 2021): [[:File:Video Creation Tutorial Presentation.docx]]

AFTER your script has been approved move on to step 2

==== '''2. Creating the Video''' ====
* Record the script if not doing live action. Send audio to Alex and Lisa for approval. Once approved, create the visuals:
* Make sure that all images and music that you source from elsewhere is available for our use - this usually means that you either have expressed permission from the creator, or that it has been shared online under a type of creative commons licensing. Read more on this topic [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login here].
* Opening and Ending Cards:
** Most of our videos open with a pdf of the Chapman Learning Commons Logo. Please receive this from the web or staff team, to make sure that it isn't pixelated.
** You will be required to attribute any music or images that you source from elsewhere, in the end card. Review the [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] resource guide for more direction.
** Take a look at our exisiting examples for more information on what this should look like!
*''Export final product to YouTube dimensions'' E.g. 1280 x 720 (720p), 1920 x 1080 (1080p)
**''If you're using Camtasia, look in the top left and double check your dimensions. Navigate from "File" > "Project Settings" > and make sure your dimensions are set to 1080 x 1920 pixels.''

=== Types of Videos ===

==== Student Reflection Series (Guidelines) ====

* Student Reflection series shows students reflecting on various aspects of academic life.
** With permission: Prep a script and storyboard with what you intend to talk about ([http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Script.docx see an example here]).
** Creating the video
*** Look at the existing examples of the Student Reflection Series, to see how these videos are put together.
*** Create your slides using [http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Slide-Template.pptx this template]
*** Find music from a creative commons archive or other free to use source
*** Clean up your audio with Audacity if necessary
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** Finalize and upload to YouTube, and schedule the video's promotion!

==== Toolkit Video (Suggested Guidelines) ====

* Foundational Skills shows everyone basic tips on using software and computers (ex Zoom, lockdown browser etc)
** With permission: Prep a script and storyboard with what you intend to talk about
** Creating the video
*** Look at the existing examples of the Foundational Skills Videos, to see how these videos are put together.
*** ''See the Chapman Learning Commons "T-Drive" for a Camtasia file of one of these videos, for a template of this video type.''
*** Create your slides using the UBC Typographic PowerPoint Template ([https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/?login find it here])
**** Slide formatting notes:
**** When you download the package, use the '''WIDESCREEN''' slide format (16:9) for sake of consistency!
***** 'OPENING' SLIDE: Use the slide titled "Title Slide - 2". Use the BLUE one. Include the following information:
****** TITLE (IN ALL CAPS): HOW TO ______________
****** Subtitle: Foundational Skills Video
****** TINY TEXT BELOW: FIRST NAME, CHAPMAN LEARNING COMMONS ASSISTANT
***** 'CONTENTS' SLIDE: IF you are listing '''multiple''' things you will show in your video (we will agree to this in your script), include a slide '''after the title slide'''. Use the 'Copy Slide- 2' (the blue slide with a capitalized title bar, and lowercase text content). Populate the text as follows: Example: HOW TO ENTER A ZOOM MEETING
*****# Using a link and password
*****# Entering a Zoom meeting in a Canvas course
***** 'SUBSECTION' SLIDE: Only use this slide IF you include a 'Contents' slide, to differentiate between each section of your video. Use 'Subsection Slide- 3' to name the section of the video. For example: USING A LINK AND PASSWORD
***** 'ENDING' SLIDE: Use the 'Graphics Slide- 1'- with the WHITE background. Include the following information:
****** Centered in the middle, a PNG image of the red CLC Logo. (This can be found on the front page of the blog, or ask Emma.)
*** Film your segments using Camtasia.
*** Record your audio (borrow a mic from the desk if you need to, and get rid of white noise with Audacity if necessary). Do not add music.
**** Ending the video: Say "Thanks for watching. For more information and to view our other foundational skills videos, visit learningcommons.ubc.ca."
**** Use Camtasia to record your screen, free to download through UBC.
**** Record using a Blue Yeti or Lavalier mic: Send us the barcode and loan time and we can check it out to you. If you need to extend your loan past your given time, let us know so you aren't charged for 'late' equipment. Here's where you can find our equipment map(s) on the blog: https://blogs.ubc.ca/commons/desk-map-reference/
**** Please format your script into the following audio transcript template: https://lc2016.sites.olt.ubc.ca/files/2021/01/CLC-Foundational-Skills-Video-Transcript-Template.docx
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** [http://blogs.ubc.ca/commons/files/2021/04/CLC-Foundational-Skills-Video-Transcript-Template.docx Create an audio transcript using the template] - you can look at examples of this under the embedded videos on the [https://learningcommons.ubc.ca/tech-support/foundational-skills/ Foundational Skills] page, on the learning commons website.
*** Finalize and upload to YouTube, and schedule the video's promotion!

*

[[File:Template_Slide_Reference_Image.png|thumb|UBC Template Slide Reference Image]]

== Templates ==
'''Gantt Chart Template'''

* A useful guide to plan your project: [https://docs.google.com/spreadsheets/d/1TsEjQjb-p5c7nJfDMBECtFT90Bv0iy_F7lZO64Ss1LA/edit#gid=1561232165 Make a copy of this template.]

==== Equipment Guide Templates ====

* Equipment Quick Guides: CLC Notecards & Quick Guide Templates
** For '''note cards''' (for including in equipment bags): [https://docs.google.com/presentation/d/15G_V46yS2Q-N2KZqB2mzKaCXo34ojEkqqHvUPytAujk/edit Use this template].
** For '''Infographic PDFs''': Use this [http://blogs.ubc.ca/commons/files/2020/05/CLC-Infographic-Template.pdf Equipment Quick Guide PDF].

* Equipment User Guides: CLC Pages Templates
** A template for creating pages that will be posted for patrons on our webpage and at our desk is available through indesign. Ask Emma or Alex for a copy. Example: [[Images/d/d7/Blue Yeti Guide.pdf|Blue Yeti Guide]]

==== UBC Brand Templates ====

* [https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/ '''UBC Print and Presentation Templates''']: here you will find PowerPoint templates to download, as well as research poster templates.
** Use the PowerPoint template for public workshops and presentations.
** Use the Research Poster templates for large posters in our space

* '''Scroll to the bottom of the page for the UBC Library Templates.'''

= Check-Lists =

=== Check-List for Text-Based Resources (like blog posts and scripts) ===

==== 1. Proofread with a Peer ====
Have you had a fellow CLCA read over your content or graphic for formatting errors (such as unnecessary extra spaces between words, strange indenting, etc.) and spelling errors? This must be done before you send your materials to the web team. This CLCA can be anyone, but consider sending it to whoever is currently on shift, for quick turnaround.

==== 2. Formatting and Design ====
Have you read through the sections of this guide that are relevant to your project? Make sure that you are in compliance with the rubric explained above, to reduce the amount of feedback necessary to bring your project to completion.

==== 3. Compare ====
Give one last look at other, published examples of projects similar to yours. Does your project look similar? Is it following the general aesthetic or formatting?

==== 4. Send for Final Peer Feedback ====
Have one CLCA look over your project one last time, in case there are any last minute errors.

==== 5. Send for Web and Staff Team Feedback ====
Reviewing the [https://wiki.ubc.ca/Learning_Commons:Student_Orientation/Collaboration_communication#Sending_for_Feedback Communication Guide], send in your polished draft if you have done all of the previous steps. Depending on the project type, this may be to both the staff and web teams, or just one. You will receive feedback to make sure that your project is the best it can be.

=== Check-List for Visual Content and Audio ===

==== 1. What is the volume like? ====
Check narration volume, background music volume ( are they too low or too high?) Listen with headphones ''and'' on speakers at least one time through each. If you're using music, make sure that it can be used for non-commercial purposes, and that you give credit.

==== 2. Can you hear breathing? ====
Breathing into the microphone can spoil good audio. It happens a lot with hard sounds b's/t's/ph's when the microphone is too close to your face. It can help to use a high quality microphone (i.e. please one of the CLC microphones-- do not use your computer/ headphone microphone to record sound!) Lack of animation is narration (dead-pan voice)

==== 3. Can people follow the information? ====
Make sure any text or images (i.e. anything anyone will read/ see) are up long enough to read 2x through fully ''S-L-O-W-L-Y''. A good test-- show it to someone who hasn't seen it before!

==== 4. Typos ====
Check for typos! Read (and re-read) anything written on the screen and in the closed captioning you make. This includes capitalization and periods! Pay attention to headers and titles too.

==== 5. Pixilation on images ====
Use high quality images. Images taken from online can look pixelated quickly. If you are using our CLC logo - make sure you get it from the web team (don't grab it from another video or a website). Also make sure that whatever image you're using is creative commons, or clearly allowed for our use of it - and as always, attribute!

== Group Work and Workshops ==
For group project work and workshops you will be responsible for

* Working with your partners to set up a reasonable time to work together as needed
* Maintaining your initially agreed upon timeline throughout the term (be sure to get your projects approved first!)
* See 'Workshop Moderation Resources' and 'Workshop Development Guide' for existing workshop materials (to use/adapt) and tips.

== Web Team Collaboration ==
If you are collaborating with the Web Team know the following:

'''Working with the Web team:'''

* '''Confirm with the web team the best mode of communication for your project:''' email or Teams. Please check whatever platform you determine together regularly to follow up with questions/updates.
* '''Please be mindful of the Web Team members' time.''' ANY issues making any deadline with the web team should be treated like a desk shift (this includes focus groups, meetings, turning in content etc) - AT MINIMUM you should email them the night before to let them know you might not make your deadline/meeting etc.
* '''Some projects may be more time-sensitive than others'''. Keeping your various time commitments (including things outside of the CLCA responsibilities, such as assignments) in mind, plan ahead! If you know you will be busy at a certain point, try to complete tasks ahead of time, or communicate your limitations to the web team. They have been there, and as long as they know what's going on, we can work something out!
* '''Any content sent to the web team should be as free as you can make it of errors and previous revision comments.''' Review "THE Checklist" (above) as well as as the checklists under Project Work Requirements before sending anything to the web team. All citations should be formatted correctly.
* '''The Web team may have to make small tweaks to content (mainly photos and social media pieces) after you submit''' due to patron/web/formatting requirements without CLCA notice. If you have questions about changes you see, reach out to Alex and Emma. CLCAs will always be informed of big content changes.

Learning Commons:Chapman Learning Commons/Project Work Proposal

2023-02-06T23:01:37Z

AlexandraKuskowski: /* Graphics */

== Project Work Intro ==
In addition to your shifts at the CLC Help Desk, you are responsible for "Project Work" throughout the course of each term. Project work supports the mission of the Chapman Learning Commons, our patrons, website, and team. You will work on large projects as part of a team, and on smaller projects individually.

'''Down time on the desk should be used for project work'''. Some folks may have 1-2 unscheduled hours to work on project work (potentially); Project work hours completed when you are '''not on the desk''' can be recorded in your '''payroll''' (e.g. if you have 8 hours on the desk, you will have 1 hour each week to complete project work).You cannot report these as extra hours if you are already on the desk.

== Project Work Step By Step ==
'''Step 1:''' Review the table below
{| class="wikitable"
|Requirements:
|'''CLCAs must complete AT LEAST one blog post and one larger project per term.''' This is the minimum; we expect that all downtime is filled with project work.
|-
|Signing Up:
|Take a look at the different project work types at the bottom of the '''Project Work Sign Up Sheet'''- spreadsheet (the tabs), and sign up for any that you're interested in!
|-
|
|Some projects might be highlighted as priority, due to the seasonality or urgent need for the project's completion. Help out when you can!
|-
|
|Blog posts should usually be written by one person, but you can collaborate with your colleagues for other project types!
|-
|Proposals:
|If you do not see a project you would like to do reflected on the sign up sheet, jump down to the Project Work Proposal tab below to propose a project you would like to do. Once your proposal has been accepted move on to the next steps below.
|-
|
|Blog posts require a one-paragraph email proposal, summarizing your topic and purpose. More complex projects require you to submit a proposal.
|-
|
|See the CLCA blog for more information on project proposal guidelines.
|-
|Resources:
|If you own a Mac, you may be able to gain access to the student Mac in the CLC office remotely. Use the sign-up sheet below, and contact Alex for details.
|-
|
|Take a look at the templates, advice, and other resources on the CLCA blog under "Project Work Resources".
|-
|New Projects:
|If you don't see anything you like here, ask the team (including the staff and web team) if anyone needs an extra hand.
|-
|
|Sometimes a new project will be mentioned during a meeting and not reflected here!
|-
|
|}
'''Step 2:''' Email Alex and Emma right away to confirm the project work you have signed up for. Please include a short description of your plan ( a few sentences) for your project and a timeline estimation.

'''Step 3:''' Before starting to work on the project, review:
# Project work requirements for your type of project
#* Review [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines]] and "Images, Photography and Image Attribution" below for any project that involves text or images. (hint: they all do
# Deliverables (below)
# Web Team Collaboration (below)
# Templates and Checklists (below)
#* Ensure you are planning your project timeline- example Gantt Chart in 'Templates' section.

== Project Work Proposal ==
If you require a proposal, fill out the Project Work Proposal Form (Word Doc linked at bottom of this page) and send it to '''Alex and Lisa.''' We will debrief together and your project will be approved before you start. When writing your proposal: Identify a deficit in the services offered by the Chapman Learning Commons.

* What already exists that could be streamlined, improved, updated, or built upon?
* What doesn't exist that would be beneficial to students and community members at UBC?
* What is your timeline? When will will you have a 1st draft? 2nd draft? (we give feedback fast, but generally the process can take up to a week or two for edits)
* Check out the UBC Student Needs Timeline linked at the bottom of this page - when your second draft will be ready -- the needs to your resource should match!
* Remember to keep the scope of your idea manageable within your time frame; whether it's a blog post, a toolkit for the website, an informational guide about a service or piece of equipment we offer, a video, a public presentation, or workshop in a class or residence, or something else entirely

== Deliverables ==
Submit to the following in a timely manner.
*'''1st draft:''' Get staff feedback to Alex and Lisa - Google docs is OKAY, Teams doc sharing is good; Word docs are also good. No PDFs please. It is your responsibility to resolve ALL the comments made on your document before submitting a second draft. (or to ask clarifying questions on anything you are confused about)
*'''2nd draft:''' Submit a second draft for further staff feedback. All comments from this draft should be resolved before moving forward.
*'''Final drafts:''' Check with Alex and Lisa about who to submit this to, but know the following:
**'''Always required for ''any'' final draft of content (AKA "THE CHECKLIST")'''
*** Send to both Alex and Lisa at minimum. Often you will also be asked to send things to the web team too.
***'''All comments from previous drafts must be resolved'''! Alex will finalize both title and content.
****'''DELETE all comments in your final version before sending a document to the web team.''' Otherwise, resolved comments will still appear.
*** 3 bullet points of short, key takeaways from your content (blog post, video, etc) (to appear on the Instagram graphic)
*** 1-sentence excerpt to appear on the slideshow on the front page of the website
*** Find a Creative Commons Image to use for the blog post slideshow. Share the link to the photo, too!
**** Any images you use should be attached to the email you send in addition to being correctly cited elsewhere (not just embedded in the word/google doc). '''Unless they serve a functional purpose, the maximum number for pictures is 3.'''
**** Note the appropriate attributions for the images you didn't take yourself: e.g. Photo by Charlie89, from Unsplash, Unsplash License (with each item linking to the appropriate web page)
*** Is there a time-sensitive nature to your creation being posted? Let the web team know! They can't always schedule the blog post immediately, but they will try to keep the seasonality of the post in mind.
***'''''Include in the Email:'''''
**** Title of Post
**** [link or attach your content itself - As a WORD/GOOGLE DOC, not a PDF]
**** 1 Sentence for slider
**** 3 Bullet points for Instagram post
****[https://learningcommons.ubc.ca/resource-guides/cite-sources/ APA citation] list should be included for:
***** Any content you referred to or use for information in your content.
******'''ANY''' multimedia use ([https://learningcommons.ubc.ca/resource-guides/find-images/ images], music, photos, memes, a shot of a movie you like in your video) Citations for media should look like this:
******* Photo by [name] on [platform ex. Unsplash, Flickr] ([URL])
******* Note: Creative Commons (aka CC) is preferred for multimedia use.

== Blog Posts ==

==== Blog Post Content/Writing ====

* Read the first section of [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines.]]
* Make sure you are meeting the "Deliverables" for each draft!
* Blog posts should be between 250-500 words.

==== '''Blog Post Media''' (audio, images, graphics etc) ====

* If you create media: If you are creating graphics see "Graphics" below. Always send the finalized media to Lisa and Alex first.
* If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.
* All blog posts and their graphics are posted on Fridays, at 1pm PT! Please be aware of this when submitting blog posts. '''''If you want to design a graphic for your own blog post''', please mention this when you propose your blog post to Alex and Lisa!''

== Workshops ==

==== Workshop Content ====

* Review the [http://blogs.ubc.ca/commons/project-work-resources/workshop-development-guide/ '''Workshop Development Guide'''] '''Advice from CLCAs''': [https://docs.google.com/document/d/14oq5lycwpzNvtgbYmdglyOL4J3DJFeASfJ6OZ2EbYGQ/edit# This Google Doc] lists advice from CLCAs who have hosted online workshops during the summer of 2020. '''Template for the [http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx PDF Resource Handout] (1-page follow up document to share at the end of the session).''' Alternatively, copy paste this URL into your browser to download the file: http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx

==== Workshop Graphics ====
If you are creating graphics see "Graphics" below.

If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.

== Graphics ==
Graphics are for social media posting, infographics on Toolkits, blog post decorative image, and blog post headers ( the rotating image on our web page). They will not be used within in blog posts.

'''''Before designing a graphic get permission from Lisa and Alex''', then take a look at existing promotions on our Instagram and Twitter. Get a sense for the aesthetic that we're going for, and incorporate those common themes into your own vision!''

'''Canva Tips'''
* '''''Before you start!''' Make sure that you're logged into your Canva Team profile (you will see a "WT" badge on your icon if you are) before creating a graphic - this helps us keep a record of all past promotions!''
* All graphics must be created on Canva (within the Canva team that we will send you the invite to) once you have formally signed up for a project.

* Canva has a lot of great free elements and resources to get you into the groove of designing things. It is also extremely user friendly. But if at any point you have issues or concerns, talk to us about it! Do not use any of their content that requires payment.
* Once you've made a graphic (following the guidelines below), share it to the "Promotions" folder. You can also browse this folder to see how others have created graphics previously!
** To share to the "Promotions" folder, click the "File" button on the top left then "Save to Folder". You can find the "Promotions" folder under "Shared with You".

==== '''Dimensions''' ====

* While Canva allows you to easily select the relevant size for your graphic, here are the dimensions in case you get lost.
** Instagram
*** Stories: 1080 x 1920 px
*** Posts: 1080 x 1080 px
** Blog Post Website Headers
*** While our headers are currently being designed by Tiffany, if you decide that you want to try your hand at it (and we have approved this request), the dimensions are 2210x1050 px

'''Within our Canva team, we have a folder entitled "Colours and Fonts."''' Here you will find:

==== '''Colors''' ====

* The broad colours that we keep consistent for certain types of content. For example, profs in commons events are promoted in green, and other workshops are promoted in a tan/yellow shade. You will be adhering to these broad colour schemes or the UBC/CLC brand colours when you collaborate with us, though some exceptions may be made.
* '''Icon/Graphic colours.''' We want to promote an inclusive environment at the CLC. When using graphics that feature people, we try to use colours for their skin and features to reflect the diversity of our patrons. Naturally, not every image can be edited for colours, and that doesn't mean you can't use a preferred graphic, but since icons and graphics still often exclude representations of POC, we aim to be more representative than the norm overall.
* '''Highlight colours''' aren't pre-selected, but keep in mind that it can look more professional to keep a relatively simple colour palate for one post. For example, if you use a bright orange on slide 1, it looks good if that orange repeats in small or large elements throughout the whole swipe post.
** When choosing your own colours:
*** Consider whether your colour combination adds to the post, or takes away from it. Having contrasting colors can work well to bring attention to certain elements, but some colours aren't complimentary, and can make things harder to read, or make the whole post look de-saturated, or too bright.

To avoid color clashes, use different screens to check how the color you picked will appear to users. What looks fine on your computer may look odd on your phone, especially with blue light filters.

==== '''Fonts''' ====

* We stick to a small list of fonts for consistency, which you can review in this folder. Double check that you don't leave any text in Canva's default, which is Open Sans.
* Likewise with accent colors, consistency makes things look neater. Unless contrast is your intent, pay attention to the font sizes you use. Is the title large enough? Is one text box "43" point while the other is "40"?

==== '''Adding Elements''' ====

* Try and add elements to make your graphic stand out - images and sketches of people, everyday things, or even screenshots from your personal life (if you are comfortable sharing, it is by no means expected).
* If you are using creative commons images, such as those from Unsplash, they will need to be cited. You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to do this, but generally it will look like:
** "[Image name if available]" by [name with link] from [database/website name with link], [CC license]
*** e.g. "Twitter free icon" by Freepik from Flaticon, CC BY 4.0
*** *if there is no name for the image, simply replace with "Image by.

==== '''Exporting with High Quality (InDesign)''' ====
* Make sure that you're viewing your graphic or design at the highest quality. Go to "View" in the topic menu, choose "Display Performance" from the drop-down menu, and then choose "High Quality Display".
* Go to "File" and then "Export", and a pop-up menu will appear for saving the file. Make sure to save the file with the correct naming convention as a Adobe PDF file since that is the format that the template has been created in.
* After pressing "Save", a new menu will appear on the page. This is where you change the settings to make sure that the PDF will be of the highest quality when you export it. Make sure that the setting at the top of the menu is “High Quality Print” or “High Quality Print (modified)”.
* Next, go to the “Compression” option on the menu to the left and you will see different options for “Image Quality”. It’s listed twice for "Colour Images" and "Greyscale Images". Make sure to change the image quality to “Maximum” accordingly. With those settings changed, you can simply hit the “Export” button in the bottom right corner and you will have finished!

_______________________________________________________________________

'''Graphics for Videos'''

* You can only sign up to promote specific videos that are already in the works. We will usually share these during CLCOA weekly meetings.
* The graphics accompanying would have to go on our social media channels on the same day as when we post the video.
* If it is a live event on collaborate ultra, we will be following the same timeline as workshop graphics (1 week prior + 1 day prior). Make sure you have your materials in order accordingly!

'''Graphics for Workshops'''

* '''''Send polished drafts to Web Team AT LEAST 2 weeks before workshop.'''''

* Don't start working on your graphic until you've contacted the web team and have been added to the Canva Team (read more in "Canva Tips".
* All workshop graphics will have two iterations- one that can be posted one week before the workshop and one on the day before.
* These graphics will contain short bullet points about what the workshop will cover as well as information about registering/signing up.
* You should also include possible questions students may have that the workshop can potentially answer, to give our audience a better sense as to why they should attend!

== Images, Photography and Image Attribution ==

==== '''Taking Photographs''' ====
For those taking photographs as a part of their project work, review the resource sheet before getting started. [https://drive.google.com/file/d/1C7OTmJFm_Cz9YQ26q63BmnT2wDF9acap/view?usp=sharing Download it here].

For guidance on making resources with photographs, such as graphics and blog posts, please review the rest of this section.

==== Image Attribution Guidelines ====

* When using an image (photo etc) that you did not create in your project work, it is important to write a correct attribution to credit the original creator of the image.
** For information about how to write an attribution, check out the [https://ubcca.sharepoint.com/:b:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20-%20Slides.pdf?csf=1&web=1&e=oX6DBV Image Attribution Presentation] and [https://ubcca.sharepoint.com/:w:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20Presentation.docx?d=w062f28e2bb97435985dbd7dd277227c4&csf=1&web=1&e=D58Lnb Notes].
* ''<big>Some citation free-sources we can use for images are:</big>''
** [https://www.flickr.com/photos/134760388@N08/albums '''UBC Brand and Marketing Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubcpublicaffairs/albums '''UBC Media Relations Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubclibrary/albums '''UBC Library Flickr'''] (browse their albums for images)
** '''CLC-owned photographs''' - ask the web team for any images from past projects that were taken by CLCAs or the web team.

* <big>''Some citation-required Creative Commons images can be found at:''</big>
** [https://unsplash.com/ '''Unsplash'''] (You will need to share the photographer, source website, and license information)
** [https://pixabay.com/ '''Pixabay'''] (Their images are Pixabay License, meaning no attribution is required, but as these are not owned by UBC we cite the source website in an end-credit slide).
** You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to properly cite CC images.

* '''Be careful!'''
** '''''We cannot use any images with people in them without their written consent forms''.''' Please ask Emma and Alex for the form if needed.
** ''Some CLC media (like the blog post slideshows) use very specific dimensions.'' Check this guide or ask a web team member for specifics '''before''' taking pictures to avoid issues.
** ''When sending the web team your chosen image, '''attach the image OR provide the link''' for where you found it.'' This allows us to double check your attribution prior to publication.

== Videos ==
A lot of multimedia-related project work (such as toolkit videos, interviews, etc.) requires time, energy and feedback. '''''Be prepared to go through several rounds of edits for each stage.'''''

=== Video Creation ===
'''Starting Your Video'''

* Start with a Storyboard. [[Documentation:Digital Tattoo Student Orientation/Story Board|See here for some resources related to storyboarding!]]
* All videos should be 5 minutes or less. Once approved, a storyboarding/detailed outline is submitted and approved. Only then can you begin developing the video and audio.
* Review the '''Check-list for Visual Content and Audio''' at the bottom of this page.

'''Pick the platform(s) you are going to use to create it.'''

* Powerpoint/iMovie: Videos with PowerPoint and iMovie (Summer 2020): [https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharing https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharin]
* Camtasia (recommended):
** See the bottom of this page for a PDF document with video editing tips and tricks, from UBC Library's Discovery, Access and Learning committee. This covers Camtasia, Kaltura, and Canva.
** [http://blogs.ubc.ca/commons/project-work-resources/ Project Work Resources] page.
** Videos with Camtasia and Audacity + Storyboarding Tips (by Minori, Summer 2021): [[:File:Video Creation Tutorial Presentation.docx]]

'''Creating the Video'''

* Make sure that all images and music that you source from elsewhere is available for our use - this usually means that you either have expressed permission from the creator, or that it has been shared online under a type of creative commons licensing. Read more on this topic [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login here].
* Opening and Ending Cards:
** Most of our videos open with a pdf of the Chapman Learning Commons Logo. Please receive this from the web or staff team, to make sure that it isn't pixelated.
** You will be required to attribute any music or images that you source from elsewhere, in the end card. Review the [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] resource guide for more direction.
** Take a look at our exisiting examples for more information on what this should look like!
* ''Export final product to YouTube dimensions'' E.g. 1280 x 720 (720p), 1920 x 1080 (1080p)
** ''If you're using Camtasia, look in the top left and double check your dimensions. Navigate from "File" > "Project Settings" > and make sure your dimensions are set to 1080 x 1920 pixels.''

=== Types of Videos ===

==== Student Reflection Series (Guidelines) ====

* Student Reflection series shows students reflecting on various aspects of academic life.
** With permission: Prep a script and storyboard with what you intend to talk about ([http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Script.docx see an example here]).
** Creating the video
*** Look at the existing examples of the Student Reflection Series, to see how these videos are put together.
*** Create your slides using [http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Slide-Template.pptx this template]
*** Find music from a creative commons archive or other free to use source
*** Clean up your audio with Audacity if necessary
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** Finalize and upload to YouTube, and schedule the video's promotion!

==== Foundational Skills Video (Guidelines) ====

* Foundational Skills shows everyone basic tips on using software and computers (ex Zoom, lockdown browser etc)
** With permission: Prep a script and storyboard with what you intend to talk about
** Creating the video
*** Look at the existing examples of the Foundational Skills Videos, to see how these videos are put together.
*** ''See the Chapman Learning Commons "T-Drive" for a Camtasia file of one of these videos, for a template of this video type.''
*** Create your slides using the UBC Typographic PowerPoint Template ([https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/?login find it here])
**** Slide formatting notes:
**** When you download the package, use the '''WIDESCREEN''' slide format (16:9) for sake of consistency!
***** 'OPENING' SLIDE: Use the slide titled "Title Slide - 2". Use the BLUE one. Include the following information:
****** TITLE (IN ALL CAPS): HOW TO ______________
****** Subtitle: Foundational Skills Video
****** TINY TEXT BELOW: FIRST NAME, CHAPMAN LEARNING COMMONS ASSISTANT
***** 'CONTENTS' SLIDE: IF you are listing '''multiple''' things you will show in your video (we will agree to this in your script), include a slide '''after the title slide'''. Use the 'Copy Slide- 2' (the blue slide with a capitalized title bar, and lowercase text content). Populate the text as follows: Example: HOW TO ENTER A ZOOM MEETING
*****# Using a link and password
*****# Entering a Zoom meeting in a Canvas course
***** 'SUBSECTION' SLIDE: Only use this slide IF you include a 'Contents' slide, to differentiate between each section of your video. Use 'Subsection Slide- 3' to name the section of the video. For example: USING A LINK AND PASSWORD
***** 'ENDING' SLIDE: Use the 'Graphics Slide- 1'- with the WHITE background. Include the following information:
****** Centered in the middle, a PNG image of the red CLC Logo. (This can be found on the front page of the blog, or ask Emma.)
*** Film your segments using Camtasia.
*** Record your audio (borrow a mic from the desk if you need to, and get rid of white noise with Audacity if necessary). Do not add music.
**** Ending the video: Say "Thanks for watching. For more information and to view our other foundational skills videos, visit learningcommons.ubc.ca."
**** Use Camtasia to record your screen, free to download through UBC.
**** Record using a Blue Yeti or Lavalier mic: Send us the barcode and loan time and we can check it out to you. If you need to extend your loan past your given time, let us know so you aren't charged for 'late' equipment. Here's where you can find our equipment map(s) on the blog: https://blogs.ubc.ca/commons/desk-map-reference/
**** Please format your script into the following audio transcript template: https://lc2016.sites.olt.ubc.ca/files/2021/01/CLC-Foundational-Skills-Video-Transcript-Template.docx
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** [http://blogs.ubc.ca/commons/files/2021/04/CLC-Foundational-Skills-Video-Transcript-Template.docx Create an audio transcript using the template] - you can look at examples of this under the embedded videos on the [https://learningcommons.ubc.ca/tech-support/foundational-skills/ Foundational Skills] page, on the learning commons website.
*** Finalize and upload to YouTube, and schedule the video's promotion!

*

[[File:Template_Slide_Reference_Image.png|thumb|UBC Template Slide Reference Image]]

== Templates ==
'''Gantt Chart Template'''

* A useful guide to plan your project: [https://docs.google.com/spreadsheets/d/1TsEjQjb-p5c7nJfDMBECtFT90Bv0iy_F7lZO64Ss1LA/edit#gid=1561232165 Make a copy of this template.]

==== Equipment Guide Templates ====

* Equipment Quick Guides: CLC Notecards & Quick Guide Templates
** For '''note cards''' (for including in equipment bags): [https://docs.google.com/presentation/d/15G_V46yS2Q-N2KZqB2mzKaCXo34ojEkqqHvUPytAujk/edit Use this template].
** For '''Infographic PDFs''': Use this [http://blogs.ubc.ca/commons/files/2020/05/CLC-Infographic-Template.pdf Equipment Quick Guide PDF].

* Equipment User Guides: CLC Pages Templates
** A template for creating pages that will be posted for patrons on our webpage and at our desk is available through indesign. Ask Emma or Alex for a copy. Example: [[Images/d/d7/Blue Yeti Guide.pdf|Blue Yeti Guide]]

==== UBC Brand Templates ====

* [https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/ '''UBC Print and Presentation Templates''']: here you will find PowerPoint templates to download, as well as research poster templates.
** Use the PowerPoint template for public workshops and presentations.
** Use the Research Poster templates for large posters in our space

* '''Scroll to the bottom of the page for the UBC Library Templates.'''

= Check-Lists =

=== Check-List for Text-Based Resources (like blog posts) ===

==== 1. Proofread with a Peer ====
Have you had a fellow CLCA read over your content or graphic for formatting errors (such as unnecessary extra spaces between words, strange indenting, etc.) and spelling errors? This must be done before you send your materials to the web team. This CLCA can be anyone, but consider sending it to whoever is currently on shift, for quick turnaround.

==== 2. Formatting and Design ====
Have you read through the sections of this guide that are relevant to your project? Make sure that you are in compliance with the rubric explained above, to reduce the amount of feedback necessary to bring your project to completion.

==== 3. Compare ====
Give one last look at other, published examples of projects similar to yours. Does your project look similar? Is it following the general aesthetic or formatting?

==== 4. Send for Final Peer Feedback ====
Have one CLCA look over your project one last time, in case there are any last minute errors.

==== 5. Send for Web and Staff Team Feedback ====
Reviewing the [https://wiki.ubc.ca/Learning_Commons:Student_Orientation/Collaboration_communication#Sending_for_Feedback Communication Guide], send in your polished draft if you have done all of the previous steps. Depending on the project type, this may be to both the staff and web teams, or just one. You will receive feedback to make sure that your project is the best it can be.

=== Check-List for Visual Content and Audio ===

==== 1. What is the volume like? ====
Check narration volume, background music volume ( are they too low or too high?) Listen with headphones ''and'' on speakers at least one time through each. If you're using music, make sure that it can be used for non-commercial purposes, and that you give credit.

==== 2. Can you hear breathing? ====
Breathing into the microphone can spoil good audio. It happens a lot with hard sounds b's/t's/ph's when the microphone is too close to your face. It can help to use a high quality microphone (i.e. please one of the CLC microphones-- do not use your computer/ headphone microphone to record sound!) Lack of animation is narration (dead-pan voice)

==== 3. Can people follow the information? ====
Make sure any text or images (i.e. anything anyone will read/ see) are up long enough to read 2x through fully ''S-L-O-W-L-Y''. A good test-- show it to someone who hasn't seen it before!

==== 4. Typos ====
Check for typos! Read (and re-read) anything written on the screen and in the closed captioning you make. This includes capitalization and periods! Pay attention to headers and titles too.

==== 5. Pixilation on images ====
Use high quality images. Images taken from online can look pixelated quickly. If you are using our CLC logo - make sure you get it from the web team (don't grab it from another video or a website). Also make sure that whatever image you're using is creative commons, or clearly allowed for our use of it - and as always, attribute!

== Group Work and Workshops ==
For group project work and workshops you will be responsible for

* Working with your partners to set up a reasonable time to work together as needed
* Maintaining your initially agreed upon timeline throughout the term (be sure to get your projects approved first!)
* See 'Workshop Moderation Resources' and 'Workshop Development Guide' for existing workshop materials (to use/adapt) and tips.

== Web Team Collaboration ==
If you are collaborating with the Web Team know the following:

'''Working with the Web team:'''

* '''Confirm with the web team the best mode of communication for your project:''' email or Teams. Please check whatever platform you determine together regularly to follow up with questions/updates.
* '''Please be mindful of the Web Team members' time.''' ANY issues making any deadline with the web team should be treated like a desk shift (this includes focus groups, meetings, turning in content etc) - AT MINIMUM you should email them the night before to let them know you might not make your deadline/meeting etc.
* '''Some projects may be more time-sensitive than others'''. Keeping your various time commitments (including things outside of the CLCA responsibilities, such as assignments) in mind, plan ahead! If you know you will be busy at a certain point, try to complete tasks ahead of time, or communicate your limitations to the web team. They have been there, and as long as they know what's going on, we can work something out!
* '''Any content sent to the web team should be as free as you can make it of errors and previous revision comments.''' Review "THE Checklist" (above) as well as as the checklists under Project Work Requirements before sending anything to the web team. All citations should be formatted correctly.
* '''The Web team may have to make small tweaks to content (mainly photos and social media pieces) after you submit''' due to patron/web/formatting requirements without CLCA notice. If you have questions about changes you see, reach out to Alex and Emma. CLCAs will always be informed of big content changes.

Learning Commons:Chapman Learning Commons/Project Work Proposal

2023-02-06T23:01:14Z

AlexandraKuskowski: /* Graphics */

== Project Work Intro ==
In addition to your shifts at the CLC Help Desk, you are responsible for "Project Work" throughout the course of each term. Project work supports the mission of the Chapman Learning Commons, our patrons, website, and team. You will work on large projects as part of a team, and on smaller projects individually.

'''Down time on the desk should be used for project work'''. Some folks may have 1-2 unscheduled hours to work on project work (potentially); Project work hours completed when you are '''not on the desk''' can be recorded in your '''payroll''' (e.g. if you have 8 hours on the desk, you will have 1 hour each week to complete project work).You cannot report these as extra hours if you are already on the desk.

== Project Work Step By Step ==
'''Step 1:''' Review the table below
{| class="wikitable"
|Requirements:
|'''CLCAs must complete AT LEAST one blog post and one larger project per term.''' This is the minimum; we expect that all downtime is filled with project work.
|-
|Signing Up:
|Take a look at the different project work types at the bottom of the '''Project Work Sign Up Sheet'''- spreadsheet (the tabs), and sign up for any that you're interested in!
|-
|
|Some projects might be highlighted as priority, due to the seasonality or urgent need for the project's completion. Help out when you can!
|-
|
|Blog posts should usually be written by one person, but you can collaborate with your colleagues for other project types!
|-
|Proposals:
|If you do not see a project you would like to do reflected on the sign up sheet, jump down to the Project Work Proposal tab below to propose a project you would like to do. Once your proposal has been accepted move on to the next steps below.
|-
|
|Blog posts require a one-paragraph email proposal, summarizing your topic and purpose. More complex projects require you to submit a proposal.
|-
|
|See the CLCA blog for more information on project proposal guidelines.
|-
|Resources:
|If you own a Mac, you may be able to gain access to the student Mac in the CLC office remotely. Use the sign-up sheet below, and contact Alex for details.
|-
|
|Take a look at the templates, advice, and other resources on the CLCA blog under "Project Work Resources".
|-
|New Projects:
|If you don't see anything you like here, ask the team (including the staff and web team) if anyone needs an extra hand.
|-
|
|Sometimes a new project will be mentioned during a meeting and not reflected here!
|-
|
|}
'''Step 2:''' Email Alex and Emma right away to confirm the project work you have signed up for. Please include a short description of your plan ( a few sentences) for your project and a timeline estimation.

'''Step 3:''' Before starting to work on the project, review:
# Project work requirements for your type of project
#* Review [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines]] and "Images, Photography and Image Attribution" below for any project that involves text or images. (hint: they all do
# Deliverables (below)
# Web Team Collaboration (below)
# Templates and Checklists (below)
#* Ensure you are planning your project timeline- example Gantt Chart in 'Templates' section.

== Project Work Proposal ==
If you require a proposal, fill out the Project Work Proposal Form (Word Doc linked at bottom of this page) and send it to '''Alex and Lisa.''' We will debrief together and your project will be approved before you start. When writing your proposal: Identify a deficit in the services offered by the Chapman Learning Commons.

* What already exists that could be streamlined, improved, updated, or built upon?
* What doesn't exist that would be beneficial to students and community members at UBC?
* What is your timeline? When will will you have a 1st draft? 2nd draft? (we give feedback fast, but generally the process can take up to a week or two for edits)
* Check out the UBC Student Needs Timeline linked at the bottom of this page - when your second draft will be ready -- the needs to your resource should match!
* Remember to keep the scope of your idea manageable within your time frame; whether it's a blog post, a toolkit for the website, an informational guide about a service or piece of equipment we offer, a video, a public presentation, or workshop in a class or residence, or something else entirely

== Deliverables ==
Submit to the following in a timely manner.
*'''1st draft:''' Get staff feedback to Alex and Lisa - Google docs is OKAY, Teams doc sharing is good; Word docs are also good. No PDFs please. It is your responsibility to resolve ALL the comments made on your document before submitting a second draft. (or to ask clarifying questions on anything you are confused about)
*'''2nd draft:''' Submit a second draft for further staff feedback. All comments from this draft should be resolved before moving forward.
*'''Final drafts:''' Check with Alex and Lisa about who to submit this to, but know the following:
**'''Always required for ''any'' final draft of content (AKA "THE CHECKLIST")'''
*** Send to both Alex and Lisa at minimum. Often you will also be asked to send things to the web team too.
***'''All comments from previous drafts must be resolved'''! Alex will finalize both title and content.
****'''DELETE all comments in your final version before sending a document to the web team.''' Otherwise, resolved comments will still appear.
*** 3 bullet points of short, key takeaways from your content (blog post, video, etc) (to appear on the Instagram graphic)
*** 1-sentence excerpt to appear on the slideshow on the front page of the website
*** Find a Creative Commons Image to use for the blog post slideshow. Share the link to the photo, too!
**** Any images you use should be attached to the email you send in addition to being correctly cited elsewhere (not just embedded in the word/google doc). '''Unless they serve a functional purpose, the maximum number for pictures is 3.'''
**** Note the appropriate attributions for the images you didn't take yourself: e.g. Photo by Charlie89, from Unsplash, Unsplash License (with each item linking to the appropriate web page)
*** Is there a time-sensitive nature to your creation being posted? Let the web team know! They can't always schedule the blog post immediately, but they will try to keep the seasonality of the post in mind.
***'''''Include in the Email:'''''
**** Title of Post
**** [link or attach your content itself - As a WORD/GOOGLE DOC, not a PDF]
**** 1 Sentence for slider
**** 3 Bullet points for Instagram post
****[https://learningcommons.ubc.ca/resource-guides/cite-sources/ APA citation] list should be included for:
***** Any content you referred to or use for information in your content.
******'''ANY''' multimedia use ([https://learningcommons.ubc.ca/resource-guides/find-images/ images], music, photos, memes, a shot of a movie you like in your video) Citations for media should look like this:
******* Photo by [name] on [platform ex. Unsplash, Flickr] ([URL])
******* Note: Creative Commons (aka CC) is preferred for multimedia use.

== Blog Posts ==

==== Blog Post Content/Writing ====

* Read the first section of [[Learning Commons:Writing Guidelines|Learning Commons Writing Guidelines.]]
* Make sure you are meeting the "Deliverables" for each draft!
* Blog posts should be between 250-500 words.

==== '''Blog Post Media''' (audio, images, graphics etc) ====

* If you create media: If you are creating graphics see "Graphics" below. Always send the finalized media to Lisa and Alex first.
* If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.
* All blog posts and their graphics are posted on Fridays, at 1pm PT! Please be aware of this when submitting blog posts. '''''If you want to design a graphic for your own blog post''', please mention this when you propose your blog post to Alex and Lisa!''

== Workshops ==

==== Workshop Content ====

* Review the [http://blogs.ubc.ca/commons/project-work-resources/workshop-development-guide/ '''Workshop Development Guide'''] '''Advice from CLCAs''': [https://docs.google.com/document/d/14oq5lycwpzNvtgbYmdglyOL4J3DJFeASfJ6OZ2EbYGQ/edit# This Google Doc] lists advice from CLCAs who have hosted online workshops during the summer of 2020. '''Template for the [http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx PDF Resource Handout] (1-page follow up document to share at the end of the session).''' Alternatively, copy paste this URL into your browser to download the file: http://blogs.ubc.ca/commons/files/2020/06/CLC-1-Page-PDF-Resource-Template.docx

==== Workshop Graphics ====
If you are creating graphics see "Graphics" below.

If you use other people's media: When using an image in your project work, it is important to write a correct attribution to credit the original creator of the image. See "Images, Photography and Image Attribution" (below) for more information.

== Graphics ==
Graphics are for social media posting, infographics on Toolkits, blog post decorative image, and blog post headers ( the rotating image on our web page). They will not be used within in blog posts.

'''''Before designing a graphic get permission from Lisa and Alex''', then take a look at existing promotions on our Instagram and Twitter. Get a sense for the aesthetic that we're going for, and incorporate those common themes into your own vision!''

Canva Tips
* '''''Before you start!''' Make sure that you're logged into your Canva Team profile (you will see a "WT" badge on your icon if you are) before creating a graphic - this helps us keep a record of all past promotions!''
* All graphics must be created on Canva (within the Canva team that we will send you the invite to) once you have formally signed up for a project.

* Canva has a lot of great free elements and resources to get you into the groove of designing things. It is also extremely user friendly. But if at any point you have issues or concerns, talk to us about it! Do not use any of their content that requires payment.
* Once you've made a graphic (following the guidelines below), share it to the "Promotions" folder. You can also browse this folder to see how others have created graphics previously!
** To share to the "Promotions" folder, click the "File" button on the top left then "Save to Folder". You can find the "Promotions" folder under "Shared with You".

==== '''Dimensions''' ====

* While Canva allows you to easily select the relevant size for your graphic, here are the dimensions in case you get lost.
** Instagram
*** Stories: 1080 x 1920 px
*** Posts: 1080 x 1080 px
** Blog Post Website Headers
*** While our headers are currently being designed by Tiffany, if you decide that you want to try your hand at it (and we have approved this request), the dimensions are 2210x1050 px

'''Within our Canva team, we have a folder entitled "Colours and Fonts."''' Here you will find:

==== '''Colors''' ====

* The broad colours that we keep consistent for certain types of content. For example, profs in commons events are promoted in green, and other workshops are promoted in a tan/yellow shade. You will be adhering to these broad colour schemes or the UBC/CLC brand colours when you collaborate with us, though some exceptions may be made.
* '''Icon/Graphic colours.''' We want to promote an inclusive environment at the CLC. When using graphics that feature people, we try to use colours for their skin and features to reflect the diversity of our patrons. Naturally, not every image can be edited for colours, and that doesn't mean you can't use a preferred graphic, but since icons and graphics still often exclude representations of POC, we aim to be more representative than the norm overall.
* '''Highlight colours''' aren't pre-selected, but keep in mind that it can look more professional to keep a relatively simple colour palate for one post. For example, if you use a bright orange on slide 1, it looks good if that orange repeats in small or large elements throughout the whole swipe post.
** When choosing your own colours:
*** Consider whether your colour combination adds to the post, or takes away from it. Having contrasting colors can work well to bring attention to certain elements, but some colours aren't complimentary, and can make things harder to read, or make the whole post look de-saturated, or too bright.

To avoid color clashes, use different screens to check how the color you picked will appear to users. What looks fine on your computer may look odd on your phone, especially with blue light filters.

==== '''Fonts''' ====

* We stick to a small list of fonts for consistency, which you can review in this folder. Double check that you don't leave any text in Canva's default, which is Open Sans.
* Likewise with accent colors, consistency makes things look neater. Unless contrast is your intent, pay attention to the font sizes you use. Is the title large enough? Is one text box "43" point while the other is "40"?

==== '''Adding Elements''' ====

* Try and add elements to make your graphic stand out - images and sketches of people, everyday things, or even screenshots from your personal life (if you are comfortable sharing, it is by no means expected).
* If you are using creative commons images, such as those from Unsplash, they will need to be cited. You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to do this, but generally it will look like:
** "[Image name if available]" by [name with link] from [database/website name with link], [CC license]
*** e.g. "Twitter free icon" by Freepik from Flaticon, CC BY 4.0
*** *if there is no name for the image, simply replace with "Image by.

==== '''Exporting with High Quality (InDesign)''' ====
* Make sure that you're viewing your graphic or design at the highest quality. Go to "View" in the topic menu, choose "Display Performance" from the drop-down menu, and then choose "High Quality Display".
* Go to "File" and then "Export", and a pop-up menu will appear for saving the file. Make sure to save the file with the correct naming convention as a Adobe PDF file since that is the format that the template has been created in.
* After pressing "Save", a new menu will appear on the page. This is where you change the settings to make sure that the PDF will be of the highest quality when you export it. Make sure that the setting at the top of the menu is “High Quality Print” or “High Quality Print (modified)”.
* Next, go to the “Compression” option on the menu to the left and you will see different options for “Image Quality”. It’s listed twice for "Colour Images" and "Greyscale Images". Make sure to change the image quality to “Maximum” accordingly. With those settings changed, you can simply hit the “Export” button in the bottom right corner and you will have finished!

_______________________________________________________________________

'''Graphics for Videos'''

* You can only sign up to promote specific videos that are already in the works. We will usually share these during CLCOA weekly meetings.
* The graphics accompanying would have to go on our social media channels on the same day as when we post the video.
* If it is a live event on collaborate ultra, we will be following the same timeline as workshop graphics (1 week prior + 1 day prior). Make sure you have your materials in order accordingly!

'''Graphics for Workshops'''

* '''''Send polished drafts to Web Team AT LEAST 2 weeks before workshop.'''''

* Don't start working on your graphic until you've contacted the web team and have been added to the Canva Team (read more in "Canva Tips".
* All workshop graphics will have two iterations- one that can be posted one week before the workshop and one on the day before.
* These graphics will contain short bullet points about what the workshop will cover as well as information about registering/signing up.
* You should also include possible questions students may have that the workshop can potentially answer, to give our audience a better sense as to why they should attend!

== Images, Photography and Image Attribution ==

==== '''Taking Photographs''' ====
For those taking photographs as a part of their project work, review the resource sheet before getting started. [https://drive.google.com/file/d/1C7OTmJFm_Cz9YQ26q63BmnT2wDF9acap/view?usp=sharing Download it here].

For guidance on making resources with photographs, such as graphics and blog posts, please review the rest of this section.

==== Image Attribution Guidelines ====

* When using an image (photo etc) that you did not create in your project work, it is important to write a correct attribution to credit the original creator of the image.
** For information about how to write an attribution, check out the [https://ubcca.sharepoint.com/:b:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20-%20Slides.pdf?csf=1&web=1&e=oX6DBV Image Attribution Presentation] and [https://ubcca.sharepoint.com/:w:/r/teams/ubcLBRY-gr-IKBLCCLCStudentStaff/Shared%20Documents/Project%20Work/Image%20Attribution%20Presentation.docx?d=w062f28e2bb97435985dbd7dd277227c4&csf=1&web=1&e=D58Lnb Notes].
* ''<big>Some citation free-sources we can use for images are:</big>''
** [https://www.flickr.com/photos/134760388@N08/albums '''UBC Brand and Marketing Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubcpublicaffairs/albums '''UBC Media Relations Flickr'''] (browse their albums for images)
** [https://www.flickr.com/photos/ubclibrary/albums '''UBC Library Flickr'''] (browse their albums for images)
** '''CLC-owned photographs''' - ask the web team for any images from past projects that were taken by CLCAs or the web team.

* <big>''Some citation-required Creative Commons images can be found at:''</big>
** [https://unsplash.com/ '''Unsplash'''] (You will need to share the photographer, source website, and license information)
** [https://pixabay.com/ '''Pixabay'''] (Their images are Pixabay License, meaning no attribution is required, but as these are not owned by UBC we cite the source website in an end-credit slide).
** You can review our toolkit on [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] for how to properly cite CC images.

* '''Be careful!'''
** '''''We cannot use any images with people in them without their written consent forms''.''' Please ask Emma and Alex for the form if needed.
** ''Some CLC media (like the blog post slideshows) use very specific dimensions.'' Check this guide or ask a web team member for specifics '''before''' taking pictures to avoid issues.
** ''When sending the web team your chosen image, '''attach the image OR provide the link''' for where you found it.'' This allows us to double check your attribution prior to publication.

== Videos ==
A lot of multimedia-related project work (such as toolkit videos, interviews, etc.) requires time, energy and feedback. '''''Be prepared to go through several rounds of edits for each stage.'''''

=== Video Creation ===
'''Starting Your Video'''

* Start with a Storyboard. [[Documentation:Digital Tattoo Student Orientation/Story Board|See here for some resources related to storyboarding!]]
* All videos should be 5 minutes or less. Once approved, a storyboarding/detailed outline is submitted and approved. Only then can you begin developing the video and audio.
* Review the '''Check-list for Visual Content and Audio''' at the bottom of this page.

'''Pick the platform(s) you are going to use to create it.'''

* Powerpoint/iMovie: Videos with PowerPoint and iMovie (Summer 2020): [https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharing https://docs.google.com/document/d/1javnuXDq-3hbpBmVpLuiiJLYW7QEFKReDLGIb1QAUWo/edit?usp=sharin]
* Camtasia (recommended):
** See the bottom of this page for a PDF document with video editing tips and tricks, from UBC Library's Discovery, Access and Learning committee. This covers Camtasia, Kaltura, and Canva.
** [http://blogs.ubc.ca/commons/project-work-resources/ Project Work Resources] page.
** Videos with Camtasia and Audacity + Storyboarding Tips (by Minori, Summer 2021): [[:File:Video Creation Tutorial Presentation.docx]]

'''Creating the Video'''

* Make sure that all images and music that you source from elsewhere is available for our use - this usually means that you either have expressed permission from the creator, or that it has been shared online under a type of creative commons licensing. Read more on this topic [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login here].
* Opening and Ending Cards:
** Most of our videos open with a pdf of the Chapman Learning Commons Logo. Please receive this from the web or staff team, to make sure that it isn't pixelated.
** You will be required to attribute any music or images that you source from elsewhere, in the end card. Review the [https://learningcommons.ubc.ca/resource-guides/use-creative-commons-media/?login Using Creative Commons Media] resource guide for more direction.
** Take a look at our exisiting examples for more information on what this should look like!
* ''Export final product to YouTube dimensions'' E.g. 1280 x 720 (720p), 1920 x 1080 (1080p)
** ''If you're using Camtasia, look in the top left and double check your dimensions. Navigate from "File" > "Project Settings" > and make sure your dimensions are set to 1080 x 1920 pixels.''

=== Types of Videos ===

==== Student Reflection Series (Guidelines) ====

* Student Reflection series shows students reflecting on various aspects of academic life.
** With permission: Prep a script and storyboard with what you intend to talk about ([http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Script.docx see an example here]).
** Creating the video
*** Look at the existing examples of the Student Reflection Series, to see how these videos are put together.
*** Create your slides using [http://blogs.ubc.ca/commons/files/2021/04/Student-Reflection-Series-Slide-Template.pptx this template]
*** Find music from a creative commons archive or other free to use source
*** Clean up your audio with Audacity if necessary
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** Finalize and upload to YouTube, and schedule the video's promotion!

==== Foundational Skills Video (Guidelines) ====

* Foundational Skills shows everyone basic tips on using software and computers (ex Zoom, lockdown browser etc)
** With permission: Prep a script and storyboard with what you intend to talk about
** Creating the video
*** Look at the existing examples of the Foundational Skills Videos, to see how these videos are put together.
*** ''See the Chapman Learning Commons "T-Drive" for a Camtasia file of one of these videos, for a template of this video type.''
*** Create your slides using the UBC Typographic PowerPoint Template ([https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/?login find it here])
**** Slide formatting notes:
**** When you download the package, use the '''WIDESCREEN''' slide format (16:9) for sake of consistency!
***** 'OPENING' SLIDE: Use the slide titled "Title Slide - 2". Use the BLUE one. Include the following information:
****** TITLE (IN ALL CAPS): HOW TO ______________
****** Subtitle: Foundational Skills Video
****** TINY TEXT BELOW: FIRST NAME, CHAPMAN LEARNING COMMONS ASSISTANT
***** 'CONTENTS' SLIDE: IF you are listing '''multiple''' things you will show in your video (we will agree to this in your script), include a slide '''after the title slide'''. Use the 'Copy Slide- 2' (the blue slide with a capitalized title bar, and lowercase text content). Populate the text as follows: Example: HOW TO ENTER A ZOOM MEETING
*****# Using a link and password
*****# Entering a Zoom meeting in a Canvas course
***** 'SUBSECTION' SLIDE: Only use this slide IF you include a 'Contents' slide, to differentiate between each section of your video. Use 'Subsection Slide- 3' to name the section of the video. For example: USING A LINK AND PASSWORD
***** 'ENDING' SLIDE: Use the 'Graphics Slide- 1'- with the WHITE background. Include the following information:
****** Centered in the middle, a PNG image of the red CLC Logo. (This can be found on the front page of the blog, or ask Emma.)
*** Film your segments using Camtasia.
*** Record your audio (borrow a mic from the desk if you need to, and get rid of white noise with Audacity if necessary). Do not add music.
**** Ending the video: Say "Thanks for watching. For more information and to view our other foundational skills videos, visit learningcommons.ubc.ca."
**** Use Camtasia to record your screen, free to download through UBC.
**** Record using a Blue Yeti or Lavalier mic: Send us the barcode and loan time and we can check it out to you. If you need to extend your loan past your given time, let us know so you aren't charged for 'late' equipment. Here's where you can find our equipment map(s) on the blog: https://blogs.ubc.ca/commons/desk-map-reference/
**** Please format your script into the following audio transcript template: https://lc2016.sites.olt.ubc.ca/files/2021/01/CLC-Foundational-Skills-Video-Transcript-Template.docx
*** Combine all elements and send to the web team and Emma & Alex for feedback
*** [http://blogs.ubc.ca/commons/files/2021/04/CLC-Foundational-Skills-Video-Transcript-Template.docx Create an audio transcript using the template] - you can look at examples of this under the embedded videos on the [https://learningcommons.ubc.ca/tech-support/foundational-skills/ Foundational Skills] page, on the learning commons website.
*** Finalize and upload to YouTube, and schedule the video's promotion!

*

[[File:Template_Slide_Reference_Image.png|thumb|UBC Template Slide Reference Image]]

== Templates ==
'''Gantt Chart Template'''

* A useful guide to plan your project: [https://docs.google.com/spreadsheets/d/1TsEjQjb-p5c7nJfDMBECtFT90Bv0iy_F7lZO64Ss1LA/edit#gid=1561232165 Make a copy of this template.]

==== Equipment Guide Templates ====

* Equipment Quick Guides: CLC Notecards & Quick Guide Templates
** For '''note cards''' (for including in equipment bags): [https://docs.google.com/presentation/d/15G_V46yS2Q-N2KZqB2mzKaCXo34ojEkqqHvUPytAujk/edit Use this template].
** For '''Infographic PDFs''': Use this [http://blogs.ubc.ca/commons/files/2020/05/CLC-Infographic-Template.pdf Equipment Quick Guide PDF].

* Equipment User Guides: CLC Pages Templates
** A template for creating pages that will be posted for patrons on our webpage and at our desk is available through indesign. Ask Emma or Alex for a copy. Example: [[Images/d/d7/Blue Yeti Guide.pdf|Blue Yeti Guide]]

==== UBC Brand Templates ====

* [https://brand.ubc.ca/guidelines/downloads/print-and-presentation-templates/ '''UBC Print and Presentation Templates''']: here you will find PowerPoint templates to download, as well as research poster templates.
** Use the PowerPoint template for public workshops and presentations.
** Use the Research Poster templates for large posters in our space

* '''Scroll to the bottom of the page for the UBC Library Templates.'''

= Check-Lists =

=== Check-List for Text-Based Resources (like blog posts) ===

==== 1. Proofread with a Peer ====
Have you had a fellow CLCA read over your content or graphic for formatting errors (such as unnecessary extra spaces between words, strange indenting, etc.) and spelling errors? This must be done before you send your materials to the web team. This CLCA can be anyone, but consider sending it to whoever is currently on shift, for quick turnaround.

==== 2. Formatting and Design ====
Have you read through the sections of this guide that are relevant to your project? Make sure that you are in compliance with the rubric explained above, to reduce the amount of feedback necessary to bring your project to completion.

==== 3. Compare ====
Give one last look at other, published examples of projects similar to yours. Does your project look similar? Is it following the general aesthetic or formatting?

==== 4. Send for Final Peer Feedback ====
Have one CLCA look over your project one last time, in case there are any last minute errors.

==== 5. Send for Web and Staff Team Feedback ====
Reviewing the [https://wiki.ubc.ca/Learning_Commons:Student_Orientation/Collaboration_communication#Sending_for_Feedback Communication Guide], send in your polished draft if you have done all of the previous steps. Depending on the project type, this may be to both the staff and web teams, or just one. You will receive feedback to make sure that your project is the best it can be.

=== Check-List for Visual Content and Audio ===

==== 1. What is the volume like? ====
Check narration volume, background music volume ( are they too low or too high?) Listen with headphones ''and'' on speakers at least one time through each. If you're using music, make sure that it can be used for non-commercial purposes, and that you give credit.

==== 2. Can you hear breathing? ====
Breathing into the microphone can spoil good audio. It happens a lot with hard sounds b's/t's/ph's when the microphone is too close to your face. It can help to use a high quality microphone (i.e. please one of the CLC microphones-- do not use your computer/ headphone microphone to record sound!) Lack of animation is narration (dead-pan voice)

==== 3. Can people follow the information? ====
Make sure any text or images (i.e. anything anyone will read/ see) are up long enough to read 2x through fully ''S-L-O-W-L-Y''. A good test-- show it to someone who hasn't seen it before!

==== 4. Typos ====
Check for typos! Read (and re-read) anything written on the screen and in the closed captioning you make. This includes capitalization and periods! Pay attention to headers and titles too.

==== 5. Pixilation on images ====
Use high quality images. Images taken from online can look pixelated quickly. If you are using our CLC logo - make sure you get it from the web team (don't grab it from another video or a website). Also make sure that whatever image you're using is creative commons, or clearly allowed for our use of it - and as always, attribute!

== Group Work and Workshops ==
For group project work and workshops you will be responsible for

* Working with your partners to set up a reasonable time to work together as needed
* Maintaining your initially agreed upon timeline throughout the term (be sure to get your projects approved first!)
* See 'Workshop Moderation Resources' and 'Workshop Development Guide' for existing workshop materials (to use/adapt) and tips.

== Web Team Collaboration ==
If you are collaborating with the Web Team know the following:

'''Working with the Web team:'''

* '''Confirm with the web team the best mode of communication for your project:''' email or Teams. Please check whatever platform you determine together regularly to follow up with questions/updates.
* '''Please be mindful of the Web Team members' time.''' ANY issues making any deadline with the web team should be treated like a desk shift (this includes focus groups, meetings, turning in content etc) - AT MINIMUM you should email them the night before to let them know you might not make your deadline/meeting etc.
* '''Some projects may be more time-sensitive than others'''. Keeping your various time commitments (including things outside of the CLCA responsibilities, such as assignments) in mind, plan ahead! If you know you will be busy at a certain point, try to complete tasks ahead of time, or communicate your limitations to the web team. They have been there, and as long as they know what's going on, we can work something out!
* '''Any content sent to the web team should be as free as you can make it of errors and previous revision comments.''' Review "THE Checklist" (above) as well as as the checklists under Project Work Requirements before sending anything to the web team. All citations should be formatted correctly.
* '''The Web team may have to make small tweaks to content (mainly photos and social media pieces) after you submit''' due to patron/web/formatting requirements without CLCA notice. If you have questions about changes you see, reach out to Alex and Emma. CLCAs will always be informed of big content changes.

Library:PayforPrint/Students Faculty Staff

2023-01-30T23:12:05Z

AlexandraKuskowski: /* 7) The quality of my printout is very poor – where can I get a refund? */

==Getting Started==
'''1. Setup'''
* Connect to Wi-Fi
* Navigate to [https://payforprint.ubc.ca/ '''payforprint.ubc.ca''']
* Click '''First time users''', please click here and log in
'''Change your password'''
* Click the '''Change my Password''' button
* On the left-hand side menu click '''Change Password''' (Note: This will be your CWL password from now on)
* Head back to payforprint.ubc.ca and '''login''' using: your '''username.stu''' and your '''new password'''
*'''Faculty and staff:''' use your '''regular CWL login''' credentials without .stu
'''2. Adding Balance'''

There are two ways to add balance to your account.
{| class="wikitable"
!
!Available at UBC V
!Available at UBCO
|-
|'''Online (Requires Credit Card):'''
* Login to [https://payforprint.ubc.ca/ payforprint.ubc.ca] and navigate to '''Add Money- UBC Card'''
* Use the system to '''select a Campus Plan''' to add a minimum of $5.00 CAD
* Please note that '''TD bank cards often do not work'''
|✔
|✔
|-
|'''Cash'''
* Use the '''Print Card Vendor machine''' located on the 3rd floor of [https://hours.library.ubc.ca/#view-ikblc IKBLC]
|✔
|
|}

==Printing with Pay for Print ==
{{Library:PayforPrint/WebPrint}}

== Scanning and Copying ==
UBC Vancouver Library offers free scanners at all library branches, specifically:

* 8 flatbed scanners attached to Mac workstations in the Chapman Learning Commons, including one express scanning station with a 10-minute time limit. Slide and film scanning attachments are available at the Information Desk on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre].
* 1 flatbed scanner connected to a Windows computer workstation in [https://asian.library.ubc.ca/ Asian Library], [https://education.library.ubc.ca/ Education Library], [https://koerner.library.ubc.ca/ Koerner Library], [https://law.library.ubc.ca/ Law Library], [https://maa.library.ubc.ca/ Music, Art & Architecture Library], [https://woodward.library.ubc.ca/bmb/ Biomedical Branch Library], [https://woodward.library.ubc.ca/ Woodward Library], [https://xwi7xwa.library.ubc.ca/ Xwi7xwa Library].
* A large format flatbed scanner is available on level 4 of the [https://maa.library.ubc.ca/ Music, Art & Architecture Library]. It is capable of scanning documents up to 12.2" x 17.2".

Scanning is also enabled UBC Vancouver Library Printers with a 2¢ per page charge on these machines and an unencrypted USB drive is required. See below on how to scan and copy directly from a printer at UBC Vancouver.

==== '''How to Scan (on a Printer)''' ====
# '''Connect USB''' Stick to the printer (left side of the display)
# Swipe your U'''BCcard or UBC Guest card''' through the card scanner
# Navigate to '''Device Functions'''
# Click '''Use Devices Functions''', then '''Scan to Storage Device''', then '''USB'''
# '''Choose a folder on your USB''' stick to save your scan into
# Choose your '''Settings''': Default: B/W, PDF (muti pg.), 100% size, 2 sided (scroll down for more options)
# Choose your '''file-format''', e.g. '''PDF''' multi combines all scans of '''TIFF'''
# Place multiple documents '''face up in the tray on the top of the printer''' or single documents face down in the flatbed scanner.
# Select '''Start''' to scan
# Once done scanning all documents, click '''Finish scan''' on the blue pop-up to save your scanned sheets to your USB
# '''Collect your originals and copies''' from the printer

Cost per side: 2c

==== '''How to Copy (on a Printer)''' ====
# Swipe your UBCcard or UBC Guest card through the card scanner
# Navigate to Device Functions
# Click Use Device Functions, then Copy
# Choose your Settings on the top of the display Default: B/W, 100% size, 2-sided( scroll down for more options)
# Place multiple documents face up in the tray on top of the printer or single documents face down in the flat bed scanner
# Select Start to copy
# Once done scanning all documents, click Finish scan on the blue pop-up on top to print all the scanned sheets
# Collect your originals and copies from the printer

Cost per side (8.5x11):

* 7c B/W
* 40c Colour

[https://services.library.ubc.ca/computers-technology/copy-print-scan/#fragment-dd449283422ee97990175b63e6746740-1 '''Information on scanning and copying at UBCO''']
==Frequently Asked Questions==

====1) Why am I not able to log in to the Pay for Print website? I’m able to log in to other applications using my CWL so I know that my password is working.====

:You need to log in to Pay for Print using your EAD account. If you are a student, it is your CWL account with “.stu” appended to the end. Please follow the instructions for "first time users" at [https://payforprint.ubc.ca payforprint.ubc.ca] to set up your account and activate it for Pay for Print.

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of setting up your Pay for Print account]

====2) I have followed the instructions for first time users on the Pay for Print website, including resetting my CWL password and I'm still not able to log into the Pay for Print site. ====

:Please contact [https://it.ubc.ca/got-question-about-it-products-and-support#helpdesk IT Service Centre Help Desk]

====3) Why is my account balance $0 at the Pay for Print website? I know that I have money in my Residence Mealplan of UBCcard plan.====

:You may need to activate your Pay for Print account if you have an existing Residence Flex Plan or UBCcard Plan. Please click on the “Add Money – UBCcard” link and log in to the UBCcard Plan website. After you log in, please click on the “Activate my student UBCcard.”

[https://learningcommons.ubc.ca/tech-support/print-copy-scan/ For step by step walk through of adding money to your Pay for Print account]

====4) I am having difficulties adding any funds to my UBCcard. Who should I contact?====

:'''CWL issues''':
* You must have a valid, active Campus-Wide Login (CWL) account in order to add funds to your UBCcard.
* If you hold multiple affiliations with UBC (student, staff, and/or faculty), please ensure that you use your correct CWL account if you have multiple.
* If you are unsure of which account to use, check the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) or contact the UBC IT Service Centre at 604.822.2008 for assistance.
* If you have not logged into Pay for Print or other EAD-enabled services (such as Student and Alumni Email, FASmail, or Home Drive), you may need to reset your password before being able to access the balance information. Please visit the CWL myAccount page ([https://www.myaccount.ubc.ca https://www.myaccount.ubc.ca]) to update your password and try again. For students, your EAD username is your_cwl.'''stu''', all other users share the same CWL and EAD username.

:'''Meal Plan''': If you have not previously activated your UBCcard or Residence Flex meal plan, you must do so before using Pay for Print. To activate your account, please visit the Student Housing and Hospitality Services site ([https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account]). If you encounter difficulty adding funds to a meal plan, please contact UBC Food Services at [mailto:meal.plan@ubc.ca meal.plan@ubc.ca] for assistance.

:'''Card Vending Machine''': If you encounter any difficulties with the vending machine in the Irving K. Barber Learning Centre, please inform the Chapman Learning Commons Help Desk. After hours, call the UBC IT Service Centre at 604.822.2008.

====5) There are funds on my account, but I’m still unable to print====

If the Web Print portal ([https://payforprint.ubc.ca https://payforprint.ubc.ca]) and the Student Housing & Hospitality Services website ([https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT]) show that you have a positive balance in your account, please contact Student Housing and Hospitality Services site (https://secure.housing.ubc.ca/cas/sgw/pfp_account.check_ead_account) to check your funds are in the correct location. As a second step please contact the UBC IT Service Centre at 604.822.2008.

====6) Why didn’t my print job come out in the correct orientation when I use web print? I generated the PDF file in landscape mode.====

All print queues are set to portrait mode. If you need something printed in landscape mode, please rotate your document 90 degrees and save the document using the Adobe Acrobat Reader.

====7) The quality of my printout is very poor – where can I get a refund?====

:If you are printing at IKBLC or at UBC Library please visit a UBC Library service desk at the nearest library branch. If you are in residence contact [https://vancouver.housing.ubc.ca/contact-us/ Student Housing and Community].

====8) I am unable to use my TD bank card to put money on my account.====

:TD’s new bank cards do not work with the Pay for Print system because they have one extra digit. You may wish to add money to your card using cash instead. There is a copy card vendor located on level 3 of the Irving K. Barber Learning Centre where you can add money to your UBCcard using cash/coins.

====9) I need to print only a few pages of my Microsoft Office (i.e. Word, PowerPoint, Excel) document but the web print system will not allow me to select a page range. How can I print only a few pages?====

:If you are using web print (not printing from a Library workstation) and you wish to print only a few pages of a Microsoft Office document, you first need to save the pages you wish to print in a separate document and upload it to Web Print. It's a simple process and the screencast below shows you how:

::*[https://youtu.be/gzVuK-OwCAM Printing selected pages from a Microsoft office document]

====10) I would like to print notes pages or multiple slides per page from PowerPoint using Web Print. How can I do this?====

:In order to print multiple slides per page from the Web Print option of Pay for Print, you first need to save the document from PowerPoint in the format you would like. It's a simple process and the brief screencast below shows you how:

::*[https://youtu.be/DBBiLl1FrpU Printing multiple slides per page or notes pages from PowerPoint]

====11) I would like to print just a selection of pages of my pdf document from the Web Print option of Pay for Print. How do I do this?====
:Since there is not an option to select a page range within the Web Print system, you need to save the selection of pages as a separate document first. It's a simple process and the following screencasts show you how:

::* [https://youtu.be/Tnvsyfz36g0 On a PC with Adobe Reader]
::* [https://youtu.be/kEzC98b-keQ On a Mac with Preview]

::*[https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====11) I would like to print my pdf document with multiple pages per sheet from the Web Print option of Pay for Print. How do I do this?====
:Since there is not an option within the Web Print system to specify that you'd like to print multiple pages per sheet, you need to save your document in that format first, then upload it to Web Print. It's a simple process and the following screencasts show you how:

::*[https://youtu.be/Tnvsyfz36g0 On a PC with Adobe Reader]
::*[https://youtu.be/qOn-UHyq4QY On a Mac]

::*[https://learningcommons.ubc.ca/tech-support/foundational-skills/ Click here more foundational skills videos]

====13) I need to print a web page and upload it to web print. How can I do this?====

: To print a web page via the web print option of Pay for Print, you need to save the file first. The easiest way to do this in most browsers is save it as a pdf file or xps file. Below are brief instructions for several popular browsers:

::'''Firefox'''
::* Firefox menu (three bars on left of screen) > Print > Select ‘Microsoft XPS Document Writer” as printer > Click OK
::* Name your file
::* Upload xps file to Web Print

::'''Internet Explorer'''
::* File > Print > Under Select Printer, choose Microsoft XPS document writer
::* Select Print
::* Name your file
::* Upload xps file to Web print

::'''Google Chrome'''
::* Chrome menu (three dots at top right of screen) > Print > Destination > Change > Save as pdf
::* Save your file
::* Upload pdf file to Web Print

::'''Safari'''
::* File > Print > pdf (button in bottom corner) > Save as pdf
::* Upload your pdf file to Web Print

====14) Can UBC Okanagan visitors use the Pay for Print system in Vancouver?====

:Unfortunately, visitors from UBC’s Okanagan campus are unable to use Pay for Print with their UBCcard at this time. If you are a visiting student, staff, or faculty member, you may purchase a guest card from any UBC Food Services outlet or from the vending machine on the 3rd floor of the Irving K. Barber Learning Centre.

====15) What does “external adjustment” mean on transaction history?====

:Pay for Print uses the UBC Food Services meal plan as its primary payment method. When purchases are made at Food Services outlets, Pay for Print recognizes them as “external adjustments” to your available balance. Please note that an adjustment may contain multiple purchases across days, not necessarily a single purchase.

:To view your full transaction history, please login to the [https://secure.housing.ubc.ca/cas/sgw/ws_mpvan_plans.accounts?p_action=VIEW_ACCT Student Housing & Hospitality Services website].

====16) Can I get a refund for my old UBC print card(s)?====

:Refunds were issued for old Library copy cards up until April 30, 2015. Library Services is not issuing refunds for old Library copy cards after April 30, 2015. If you have copy/printing cards issued by other departments at UBC, please check with that department/s regarding their refund policy.

====17) Who should I contact in the event I lose my UBCcard?====

:Users can report a lost UBCcard online at [https://services.ubccard.ubc.ca/ https://services.ubccard.ubc.ca/] or by calling 604.827.5900. Deactivation is permanent and all meal plan, pay for print, and library services will be blocked until a replacement card is issued by the Carding Office in the UBC Bookstore. Guest cards that are lost have no method of recovery.

====18) Can my UBC Food Services gift card be used with Pay for Print?====

The UBC Guest Card is the only one that can be used for Pay for Print. The gift card is only for use at Food Services outlets and the balance from a gift card cannot be transferred to a Guest Card. If you currently have a Gift Card and are ineligible for a UBCcard, please purchase a Guest Card from the vending machine in the Irving K. Barber Learning Centre, third floor.

====19) I don't need to use the printers at UBC anymore, can I get my money back?====

If you request a refund for funds on your UBC Card, you will be charged a $25 processing fee. If you no longer need to print at UBC, but still have money on your UBC Card, it can be used at any food service at UBC, at AMS outlets at UBC, and at the UBC Bookstore. For questions on how to use money on your UBC Card contact https://food.ubc.ca/contact. If you are asking for a refund because your job was never printed and you were mistakenly charged, or the print quality of the job was poor, then the $25 processing fee does NOT apply.

====20) Can I load my UBCcard with cash?====

Funds can be added to UBCcards with cash at the card vending machine on level 3 of the [https://ikblc.ubc.ca/ Irving K. Barber Learning Centre]

Sandbox:Chapman Learning Commons Assistant Orientation/policies

2023-01-25T17:16:48Z

AlexandraKuskowski:

== Desk Policies ==
1. There is no eating of food behind the desk of any sort. This includes gum. Water bottles and coffee are allowed but it helps us keep the space looking professional if they are kept somewhat out of view. If you have a long (4-hour) shift and need to eat, step out from behind the desk to have a quick snack- but make sure that either a staff member or colleague is there!

2. Only staff may come behind the desk (including the Circulation side). Our desk computers swivel around so we can show patrons things without them coming behind the desk.

3. Report any injuries or damage immediately. The supervisor of the injured employee must “Report an Accident or Incident” on the RMS website.

4. Alert the desk ''and'' your supervisor if you are running late for a shift.

5. Do not wear headphones at the desk.

6. Do not store items for patrons behind the desk. We cannot promise to pass something to someone else, nor keep someone’s bag, etc. for later pick up. No exceptions.

7. We cannot charge patrons' phones or other devices at the desk. A communal charging station for quick use is located in front of the Heritage Core near the CLC desk.

8. When you let patrons into the Dodson or Pena rooms, make sure you pass them a room checklist (found behind the desk).

9. Please keep friend visits at the desk to a minimum. If you are visiting with friends you do not look available to help other patrons. Also, if you have time to visit with friends while on shift, you have time to be doing project work. Remember DDT = PPT (Desk Down Time = Perfect Project Time).

10. We do not email patrons for any reason. If a patron asks to be contacted for anything, please remind them that they can come back to the desk to check, but that we don't contact patrons from our desk due to the high volume of requests. If they would like to follow up with us, please ask them to contact the clc.assistants@ubc.ca email, or offer them Lisa or Alex's business card (located in right hand cabinet under the desk).

11. Do not use your phone at the desk. No laptops or personal electronic devices (phones/iPads/etc.) are allowed on-desk, as they appear unprofessional and are distracting to CLCAs. Project work may be completed on the desktop computers.

12. The desk has a no-homework policy. Use of electronic devices to study is prohibited.

13. Wear appropriate clothing while working. It can be cold in the building so an extra layer is helpful. Please no sweatshirt/sweatpants combos/ crop tops etc. Wear something you would feel comfortable meeting the President in.

14. Wear your lanyard with nametag and cardigan to identify you clearly as a CLCA (cardigans are stored in 203). You can wear the cardigan over your shoulders if you prefer.

Sandbox:Chapman Learning Commons Assistant Orientation/policies

2023-01-25T17:15:56Z

AlexandraKuskowski: /* Desk Policies */

== Desk Policies ==
1. There is no eating of food behind the desk of any sort. This includes gum. Water bottles and coffee are allowed but it helps us keep the space looking professional if they are kept somewhat out of view. If you have a long (4-hour) shift and need to eat, step out from behind the desk to have a quick snack- but make sure that either a staff member or colleague is there!

2. Only staff may come behind the desk (including the Circulation side). Our desk computers swivel around so we can show patrons things without them coming behind the desk.

3. Report any injuries or damage immediately. The supervisor of the injured employee must “Report an Accident or Incident” on the RMS website.

4. Alert the desk ''and'' your supervisor if you are running late for a shift.

5. Do not wear headphones at the desk.

6. Do not store items for patrons behind the desk. We cannot promise to pass something to someone else, nor keep someone’s bag, etc. for later pick up. No exceptions.

7. We cannot charge patrons' phones or other devices at the desk. A communal charging station for quick use is located in front of the Heritage Core near the CLC desk.

8. When you let patrons into the Dodson or Pena rooms, make sure you pass them a room checklist (found behind the desk).

9. Please keep friend visits at the desk to a minimum. If you are visiting with friends you do not look available to help other patrons. Also, if you have time to visit with friends while on shift, you have time to be doing project work. Remember DDT = PPT (Desk Down Time = Perfect Project Time).

10. We do not email patrons for any reason. If a patron asks to be contacted for anything, please remind them that they can come back to the desk to check, but that we don't contact patrons from our desk due to the high volume of requests. If they would like to follow up with us, please ask them to contact the clc.assistants@ubc.ca email, or offer them Lisa or Alex's business card (located in right hand cabinet under the desk).

11. Do not use your phone at the desk. No laptops or personal electronic devices (phones/iPads/etc.) are allowed on-desk, as they appear unprofessional and are distracting to CLCAs. Project work may be completed on the desktop computers.

12. The desk has a no-homework policy. Use of electronic devices to study is prohibited.

13. Wear appropriate clothing while working. No sweatshirt/sweatpants combos/ crop tops etc. Wear something you would feel comfortable meeting the President in.

14. Wear your lanyard with nametag and cardigan to identify you clearly as a CLCA (cardigans are stored in 203). You can wear the cardigan over your shoulders if you prefer.

Learning Commons:Chapman Learning Commons/Tools

2023-01-12T00:54:18Z

AlexandraKuskowski:

==Citation Management Tools==

Citation management tools can help you collect, organize, store, share, and format citations. There are many different citation management tools and each has different features. A few of the most popular tools include Mendeley, Zotero, Endnote, and Papers.

{| class="wikitable" style="color: black; background-color: #EFF8FB; border-width: 3px"
|-
| Citation management tools and databases that allow you to copy and paste formatted citations into your work sometimes produce errors. Regardless of what tool you decide to use, it is still your responsibility to check and make sure that the citation has all the required information and is properly formatted.
|}

'''BibCitation'''

[https://www.bibcitation.com/ BibCitation] is a UBC created online citation generator to create automatic references, bibliographies and works cited. Cite sources in APA, MLA, Chicago, and more.

'''Zotero'''

[http://www.zotero.org/ Zotero] [zoh-TAIR-oh] is a free open-source tool that aims to help you "collect, organize, cite, and share your research sources." Zotero includes both desktop and browser-based interfaces, along with plug-ins for Microsoft Word and OpenOffice.

'''Mendeley'''

[http://www.mendeley.com Mendeley] is a free tool with both web-based and desktop components that includes PDF markup and social networking functionalities. Mendeley also includes plugins for Microsoft Word and OpenOffice.

'''EndNote'''

[http://www.endnote.com/ EndNote] is a popular paid citation management tool. The full version of EndNote costs money, but there is a free, web-based version within the [http://resources.library.ubc.ca/277 Web of Science] database, called "My EndNote Web". My EndNote Web has fewer features than EndNote, but it is still a valuable resource.

'''LaTeX'''

[http://www.latex-project.org/ LaTeX] is a document preparation system often used by mathematicians, scientists, and engineers to automatically format documents that comply with thesis and journal formatting requirements. LaTeX has a steep learning curve. A few resources on LaTeX include:
*[http://gw2jh3xr2c.search.serialssolutions.com/?ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info:sid/summon.serialssolutions.com&rft_val_fmt=info:ofi/fmt:kev:mtx:book&rft.genre=book&rft.title=Learning+LaTeX&rft.au=David+F.+Griffiths&rft.au=Desmond+J.+Higham&rft.date=1997-01-01&rft.pub=Society+for+Industrial+and+Applied+Math&rft.isbn=9780898713831&rft.externalDBID=n%2Fa&rft.externalDocID=9418 Learning LaTeX by David F. Griffiths, Desmond J. Higham]
*[https://github.com/briandealwis/ubcdiss UBC Dissertation Template for LaTeX by Brian de Alwis]
*[https://faculty.washington.edu/mforbes/projects/ubcthesis/ LaTeX Class by Michael McNeil Forbes]
*[https://www.grad.ubc.ca/current-students/dissertation-thesis-preparation/style-guides-computer-tools LaTex and Lyx Guide by Graduate and Postdoctoral Studies]

[[category: CLC Resource Guides]]

Library:UBC Library AskAway Policy Page

2023-01-05T21:53:16Z

AlexandraKuskowski:

{| class="wikitable"

|Library Homepage
|https://www.library.ubc.ca/
|-
| Mobile Site || https://about.library.ubc.ca/2014/10/29/browse-library-journals-from-your-tablet-or-mobile-phone/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''General Information'''
|-
| Library Branches ||
[http://hours.library.ubc.ca/ Hours and Locations]

|-
| Service Hours ||
[http://hours.library.ubc.ca/ Hours and Locations] Click on location name to see building open hours and Reference help hours. Note that the Irving K. Barber Learning Centre building is open much longer than Music, Art and Architecture Library or Rare Books and Special Collections which are ''inside'' the Barber Learning Centre.
|-
| Library Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines] | [http://about.library.ubc.ca/policies/ Copyright, Technology Use, Digital Collections, Collections and Spaces] [http://about.library.ubc.ca/policies/food-and-drink-policy/ Food and Drink]
|-
| Library Floor Plans || [https://wiki.ubc.ca/images/8/8a/Irving_K._Barber_Learning_Centre_Map_2013.pdf Irving K. Barber Learning Centre Building Guide] [http://barberlibrary.sites.olt.ubc.ca/files/2017/08/stacksmap.pdf Music, Art and Architecture Library] 
[https://wiki.ubc.ca/Library:Woodward_Floorplan_MainFLoor Woodward Library] Main Floor 
[http://law-library.sites.olt.ubc.ca/files/2012/06/UBC_Law_Library_Layout.pdf Law Library] 
[http://services.library.ubc.ca/facilities/disability-access-by-building/ Disability Access by Building]
|-
| Circulation/ Checkout/ Loans Phone Numbers ||
On location websites. [http://hours.library.ubc.ca/ Hours and Locations] → Location/Branch Name → Location/Branch Page → Phone/Fax/Email or Contact Us link.
|-
| Reference Desk Phone Numbers || Email inquiries are encouraged. Please use the general reference query form at [https://ask.library.ubc.ca/ Ask Us], see [http://about.library.ubc.ca/contact-us/reference-assistance/#phone Basic reference assistance by email], or e-mail the contact information of the appropriate subject librarian as per the link below. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.

|-
| Email Address for Reference Questions || [https://about.library.ubc.ca/contact-us/reference-assistance/ Fill in a form] or email the [https://directory.library.ubc.ca/subjectlibrarians/ appropriate subject librarian].
|-
|E-Resources Emergency Contact
|(604) 822-4192 M-F and [mailto:lib-ejhelp@lists.ubc.ca via email] - lib-ejhelp@lists.ubc.ca
'''Issues and error messages can be reported at''' https://ask.library.ubc.ca/
Also check the [https://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResources blog] for technical bulletins for Eresource access problems Trouble-shooting with patron: https://wiki.ubc.ca/Library:EResources%26Access_Documentation_Public_Desk_Triage
|-
|Technical Help
|Use the Ask Us portal at https://ask.library.ubc.ca.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Resources & Services'''
|-
| Catalogue || "Books & Media" search on the [https://www.library.ubc.ca/ library homepage], or direct link: https://webcat.library.ubc.ca
|-
| Library Search || Summon is the default "General" search on the [https://www.library.ubc.ca library homepage.]
|-
| Indexes & Databases || "Indexes & Databases" search on [https://www.library.ubc.ca/ https://www.library.ubc.ca], or direct link: https://resources.library.ubc.ca/ Google Scholar https://resources.library.ubc.ca/page.php?id=524
|-
| Database/eResource Authentication ||
* View [https://guides.library.ubc.ca/connect/openathens OpenAthens documentation] for all user types, FAQ and troubleshooting. If you cannot resolve the issue or find an answer here, use the [https://services.library.ubc.ca/borrowing-services/library-account/my-library-account-assistance/ Library & OpenAthens Account] form available in the “Report a Problem” section of the [https://ask.library.ubc.ca/ Ask Us] page.
* UBC implemented OpenAthens in June 2021. A login with Campus Wide Login (CWL) required at all times (on and off campus) for current students, staff, faculty. Guest users can obtain OpenAthens Accounts in-person at Koerner and Okanagan library locations (note current library service restrictions). Users with an OpenAthens access account (not CWL) must initiate access for each browser session by logging in at: https://openathens.library.ubc.ca/
* ''AskAway service providers'' MUST sign in through [https://openathens.library.ubc.ca/ OpenAthens] (OpenAthens Login at bottom, not CWL Login) to access UBC's e-resources.
* The [https://guides.library.ubc.ca/connect/ll Library Access Browser Extenstion](Lean Library) supplements access through the UBC Library website with pro-active browser pop-ups.
* Issues and error messages can be reported at [https://ask.library.ubc.ca/ https://ask.library.ubc.ca/.]
* View licensed resources for [https://services.library.ubc.ca/user-guides/alumni/#fragment-2c2e05bfbeb922f5ac808d8551de1022-3 Alumni]
|-
| UBC Digital Collections || Main digital collection page: https://open.library.ubc.ca/ Digital copies of important documents from the University's history (i.e. yearbooks, department handbooks, senate minutes, annual reports etc.): https://www.library.ubc.ca/archives/documents.html UBC Archives Photograph Collection: https://open.library.ubc.ca/collections/arphotos
|-
| Subject Guides ||
Via the [https://help.library.ubc.ca/ Get Research Help]page. Scroll down to '''Finding Resources''' for Research Guides ([https://guides.library.ubc.ca/ direct link]) for each discipline and department, plus multidisciplinary and format-specific guides. Some specific [https://guides.library.ubc.ca/?b=p Course Guides] are available

|-

| Citation Guides || [https://guides.library.ubc.ca/howtocite How to Cite] and a list of [https://guides.library.ubc.ca/c.php?g=707463&p=5035495 Major Style Guides].
|-
|Citation Formatting Help ||Refer to library branch or subject librarian. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-

| Instruction || [https://libcal.library.ubc.ca/calendar/ Instruction Calendar]
|-
| List of Librarians || Search [http://directory.library.ubc.ca/subjectlibrarians/ Subject Librarians] by name or subject area. Available via the "Ask Us" link on the [http://www.library.ubc.ca library homepage]. Remember to ask which campus (Vancouver or Okanagan) a patron is from and refer appropriately.
|-
| Course Reserves || Access to Course Reserve Materials for all courses is provided via the Canvas-integrated [https://courses.library.ubc.ca/ LOCR(Library Online Course Reserves] system.''''' '''''
General Info at [http://services.library.ubc.ca/borrowing-services/course-reserves/ Course Reserves]. 
Course Reserve materials cannot be borrowed by UBC staff, Community Borrower or Alumni cardholders. UBC students and UBC Faculty may sign out course reserve materials on short-term loan. 
Students may access their course reading list via their Canvas course or the [https://courses.library.ubc.ca/ library webpage] by using their CWL (Campus Wide Login). 
For faculty and instructors with queries about course reserve please consult the reserve [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#InstructorResources-0 Instructors' Guide], and you may also contact reserve staff directly via the [https://services.library.ubc.ca/borrowing-services/using-course-reserves/#Contacts-3 Contacts] page for your branch library 
For faculty and instructors who wish to add the course reserve module into their Canvas courses to please consult the [http://lthub.ubc.ca/guides/canvas/library-online-course-reserves-locr-for-canvas/ Canvas user's guide section]. 

|-
| Interlibrary Loans || [http://services.library.ubc.ca/borrowing-services/ill/ Interlibrary Loan]

|-
| Ejournals and Print Journals || Journal tab on [http://www.library.ubc.ca/ library Home Page]or [http://search.library.ubc.ca/#journals Journal title search] 
or [http://webcat1.library.ubc.ca/vwebv/searchBasic Journal title search in catalogue] 
Electronic resources link to full text in UBC licensed databases is called UBC eLink.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Borrowing Information'''
|-
| Library Cards || [http://services.library.ubc.ca/borrowing-services/library-cards/ How to Get a Library Card] 
|-
| Loan Periods || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Recalls/ Requests, including ASRS || From the [http://webcat1.library.ubc.ca/vwebv/searchBasic catalogue] record for the book, choose "Request this item: Recall/ASRS" from the Actions menu on the right. Log in with CWL/Barcode PIN and choose "Recall" or "ASRS Request" as appropriate.

While Library locations are closed, not everything in the storage locations (ASRS and PARC) is available for Request. For more information please see [https://services.library.ubc.ca/borrowing-services/storage/ Access Storage (ASRS/PARC) guide]. 
Note: Recalls are available '''only''' for books that are currently checked out. 
Members of the public (i.e. who do not have a CWL or Barcode/PIN) may request ASRS retrieval in person at the Circulation Desk, Level 3, Irving K. Barber Learning Centre, same open hours as [http://hours.library.ubc.ca/#view-library Music, Art and Architecture Library].
|-
| Transfer book to/from UBCO || [http://services.library.ubc.ca/borrowing-services/docdel/ Borrowing between UBC Campuses (DocDel)].
|-
| Renewals Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account].
|-
| Fines/Penalties || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Policies and Fines]
|-
| Borrowing Policies || [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ Loan Regulations]
|-
| Library Account Information || Log into [http://www.library.ubc.ca/home/libaccount.html My Library Account]
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Equipment & Facilities'''
|-
| Internet/Wireless Access || [http://services.library.ubc.ca/computers-technology/internet-access/ http://services.library.ubc.ca/computers-technology/internet-access/]
|-
| Photocopiers, Printers and PayForPrint || [http://services.library.ubc.ca/library-facilities/copy-print/ Photocopying & Printing] information for UBCV and UBCO. 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-students-faculty-staff/ UBC Card Pay For Print - Students, Staff and Faculty] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/pay-for-print-visitors-guests/ Pay For Print for Visitors and Guests at UBC-V] 
[http://services.library.ubc.ca/computers-technology/copy-print-scan/complete-list-of-public-printers/ Complete list of public printers at UBC-V] 
|-
| Scanners || [https://services.library.ubc.ca/computers-technology/copy-print-scan/ Scanning]
|-
| Microfilm/Microfiche || All microforms are at at Koerner Library, Level 2, and the collection and equipment is available for use whenever Koerner Library is [http://hours.library.ubc.ca/#view-koerner open]. '''First-time users must visit during [http://koerner.library.ubc.ca/koerner-library/hours/ Research Commons and Reference hours]''' for assistance and instruction on how to use the readers by staff at the [http://koerner.library.ubc.ca/research-help/ Research Commons desk on Koerner Library, Floor 2]. [http://hss.library.ubc.ca/microforms/ Collection description].
|-
| Meeting/ Study Rooms || [http://services.library.ubc.ca/facilities/group-silent-study-space/ Group and Silent Study Space]
|-
|Outdoor Book Returns
|
*Irving K. Barber Learning Centre: about 10 meters to the right of the East Mall entrance doors
*Koerner Library: Slot a few meters to the right of the front doors
*Education Library: Large bin at the Scarfe building entrance
*Woodward Library: Book drop located in the UBC Instructional Resources Centre, beside the Woodward Library entrance
*Okanagan Library: Book drop located outside main library entrance
|-
| Computer Labs || General: [http://services.library.ubc.ca/library-facilities/public-computers/ http://services.library.ubc.ca/library-facilities/public-computers/] 
[http://guides.library.ubc.ca/gis/labs Data/GIS Lab, Koerner Library 218A]: Esri, ArcGIS,R,SPSS,Stata, StatTransfer Note hours. 
[http://guides.library.ubc.ca/gis/labs Koerner Library Room 217]: SPSS, ArcGIS, etc. Note availability info. 
[https://barber.library.ubc.ca/facilities-technology/dmr/ Digital Media Rooms], Irving K. Barber Learning Centre: Includes four high-tech, acoustically buffered multimedia rooms and carrels that house Mac multimedia workstations and various types of listening equipment. Note access requirements.
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Campus Information'''
|-
| Academic Calendar || UBC Vancouver :[http://www.calendar.ubc.ca/vancouver/ http://www.calendar.ubc.ca/vancouver/] UBC Okanagan: [http://okanagan.students.ubc.ca/calendar/ http://okanagan.students.ubc.ca/calendar/]
|-
| Class Timetable || [https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0 https://courses.students.ubc.ca/cs/main?pname=subjarea&tname=subjareas&req=0]
|-
| Exam Schedules || [https://students.ubc.ca/enrolment/exams/exam-schedule https://students.ubc.ca/enrolment/exams/exam-schedule]
|-
| Campus Maps || [http://www.maps.ubc.ca/PROD/printMaps.php http://www.maps.ubc.ca/PROD/printMaps.php]
|-
| Campus Web Site Map || Vancouver Campus Map: [http://www.maps.ubc.ca/PROD/index.php http://www.maps.ubc.ca/PROD/index.php]
Okanagan Campus Map: https://maps.ok.ubc.ca/
|-
| colspan="2" style="background-color: rgb(51, 204, 255); color: black" | '''Other Resources'''
|-
| AskAway Local Administrator(s) ||
 
[mailto:james.bachmann@ubc.ca James Bachmann: 604-822-2396]

[[Mailto:alex.kuskowski@ubc.ca|Alexandra Kuskowski: 604-822-6915]] 
[mailto:patricia.foster@ubc.ca Patricia Foster - schedules & listservs: 604-822-5585] 
|}
 
== More Info ==
{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Closures and Collection Moves</div>
|-
| style="width: 20%; vertical-align: top;" | Science and Engineering ||
Science and Engineering Collections staff have moved from Irving K. Barber Learning Centre to [http://woodward.library.ubc.ca/ Woodward Library] 
'''QA (Math) call numbers remain in the Barber Learning Centre'''. 
|-
| style="width: 20%; vertical-align: top;" | St. Paul's and Hamber Libraries ||
Since April 30, 2013, these are no longer UBC Library branch libraries. More [http://woodward.library.ubc.ca/services-at-hospitals/ info]. 
'''[http://www.library.ubc.ca/bmb/ BMB Library ] at Vancouver General Hospital continues to be a UBC Library branch'''.
|-
| style="width: 20%; vertical-align: top;" | Music Library ||Collections and services have moved to Irving K. Barber Learning Centre, as part of the [http://barber.library.ubc.ca/ Music, Art and Architecture Library]
|-
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Most Frequently Asked</div>
|-
| style="width: 20%; vertical-align:top;" | eResources News and Updates || Current information on Library [http://techserv.library.ubc.ca/divisions/eresources/eresources-blog/ eResource blog], [http://twitter.com/ubceres Twitter feed] and UBC IT Bulletins [http://bulletins.it.ubc.ca http://bulletins.it.ubc.ca/]
|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=General>General Information</div>
|-
| style="width: 20%; vertical-align: top;" | Webpages and Tutorials for Large Courses ||
* Science Course Guides: [http://guides.library.ubc.ca/friendly.php?s=scienceguide http://guides.library.ubc.ca/friendly.php?s=scienceguide]
* APSC 201 [http://guides.library.ubc.ca/content.php?pid=417391 http://guides.library.ubc.ca/content.php?pid=417391]
* APSC 263 [http://guides.library.ubc.ca/content.php?pid=431244 http://guides.library.ubc.ca/content.php?pid=431244]
* BIOL 140: [http://guides.library.ubc.ca/content.php?pid=483067 http://guides.library.ubc.ca/content.php?pid=483067]

|-
| style="width: 20%; vertical-align: top;" | General Search Video Tutorials ||

* Basic Features of Summon [http://guides.library.ubc.ca/c.php?g=307337 http://guides.library.ubc.ca/c.php?g=307337]
* Using the peer review limiter in Summon [http://guides.library.ubc.ca/c.php?g=307336 http://guides.library.ubc.ca/c.php?g=307336]
* Summon Advanced Searching [https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E https://youtu.be/SfLtlvNj6K0?list=PL6F68B2A91B92697E]
* Books & Media :Introduction to Searching in the UBC Library Catalogue [http://guides.library.ubc.ca/c.php?g=307359 http://guides.library.ubc.ca/c.php?g=307359]
* Advanced Searching in the UBC Library Catalogue [https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E https://youtu.be/u0GKcrXIPfo?list=PL6F68B2A91B92697E]
* Search UBC Collections Portal [https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E https://youtu.be/6yyTJLJFi2w?list=PL6F68B2A91B92697E]
* UBC Library Research Guides [https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E https://youtu.be/JB3DDtWl6Bo?list=PL6F68B2A91B92697E]
* Distinguishing Between a Scholarly and Popular Source [https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E https://youtu.be/STbb7QqY210?list=PL6F68B2A91B92697E]

|}

{| style="font-size:12px;" cellspacing="4" cellpadding="5" width="100%"
! colspan="2" align="left" style="background-color:#33ccff;"| <div id=FAQ>Resources and Services</div>
|-

| style="width: 20%; vertical-align: top;" | Theses & Dissertations ||
Finding: [http://guides.library.ubc.ca/theses http://guides.library.ubc.ca/theses] 
'''All UBC theses are available in digital format.'''
 Thesis formatting help (UBCV): [http://guides.library.ubc.ca/library_research_commons/thesis_formatting http://guides.library.ubc.ca/library_research_commons/thesis_formatting]
|-
| style="width: 20%; vertical-align: top;" |Videomatica Collection || Comprehensive [http://collections.library.ubc.ca/featured-collections/videomatica/faq Videomatica FAQ]
|-
| style="width: 20%; vertical-align: top;" | UBC Calendars || Digitized: [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=5317154 1909-2009]. In print: at [http://resolve.library.ubc.ca/cgi-bin/catsearch?bid=1209095 multiple locations].
|-
| style="width: 20%; vertical-align: top;" |Suggest a book || [http://about.library.ubc.ca/contact-us/suggest-a-book/ http://about.library.ubc.ca/contact-us/suggest-a-book/]
|-
| style="width: 20%; vertical-align: top;" | Writing Help ||
'''Both Campuses'''
*WriteAway https://writeaway.ca/
 
'''UBC Vancouver''' 
The Writing Centre
*Write Away https://writeaway.ca/
*Drop-in and by-appointment tutoring:[http://learningcommons.ubc.ca/tutoring-studying/improve-your-writing/ http://learningcommons.ubc.ca/tutoring-studying/improve-your-writing/]
*Non-credit courses: [https://extendedlearning.ubc.ca/study-topic/writing https://extendedlearning.ubc.ca/study-topic/writing]
*Writing Centre Resources: [https://learningcommons.ubc.ca/improve-your-writing/writing-resources/ https://learningcommons.ubc.ca/improve-your-writing/writing-resources/] 
* Writing Coaching (for students in the Sauder School of Business): [https://mybcom.sauder.ubc.ca/get-better-grades/communication https://mybcom.sauder.ubc.ca/get-better-grades/communication]

'''UBC Okanagan'''
*Undergrads: Student Learning Hub: https://students.ok.ubc.ca/academic-success/learning-hub/ (tutoring in math, sciences, languages, and writing, as well as help with study skills and learning strategies)
*Graduate Students: Centre for Scholarly Communication [http://library.ok.ubc.ca/wrs/csc/ http://library.ok.ubc.ca/wrs/csc/]
|-
|
|
|}

Sandbox:Chapman Learning Commons Assistant Orientation/policies

2023-01-05T01:15:31Z

AlexandraKuskowski:

Sandbox:Chapman Learning Commons Assistant Orientation/lendingprocedures

2022-12-16T17:21:07Z

AlexandraKuskowski: /* Reservation (Libcal) */

== Before Lending Procedures ==
* ''Greet the patron when they come to the desk!''
* If they are asking for equipment, ensure you know exactly what they need (i.e. Magsafe or Magsafe 2 chargers, VGA vs HDMI adapter)
* If patron is asking to borrow a laptop, microphones, camcorder, DSLR or 360 camera, tripod, or LCD projector, ask if they have signed a lending agreement before! If they have not, ask them to sign the '''Lending Agreement Form''' while you grab the equipment. Laptops have their OWN wavier form. Ensure ''all'' sections are filled out correctly before bringing it to Circulation to file away.
** If they say "yes" they have signed the form, confirm that they are approved to do so in the “Notes” section of Voyager.
* For equipment:
** Ensure ''ALL'' pieces are present before lending it out AND the barcodes on the equipment match the bag. Make sure patron is aware of all the pieces.
** Do not loan out more than 1 of each item without consulting a staff member first. Patrons can loan out multiple different types of items at the same time.
** Ask if they have booked their equipment in advance. If the equipment is bookable '''make sure to check it out in LibCal before checking out in Voyager.''' See Loaning Items Process below for more information.

== Reservation (Libcal) ==

* Some items have booking/reservation through the LibCal system. They MUST be reserved and checked out in LibCal before loaning them to a patron.
**'''Bookable Item List (marked in blue on item/cabinets)'''
*** Camera Accessories > Go Pro Mounts (2)
*** DSLRs (2)
*** Go-Pro Cameras (3)
*** Microphones > Hand-held Microphones (2) ; Lavalier Microphones (3) ; On Camera Microphones/ Rode (2) ; USB Microphone (2) ; Zoom recorder (1)
*** Lighting Kit (1)
*** Tripods (2)
*** Graphics Tablet (1)
*** Employee Loaner Laptops (10) - FOR STAFF ONLY, Located in back office side room in wood cabinet (key in grey lock box)
*** Student Laptops (6)
*** LCD Projectors (2)
*** Ring Light Kit (1)
*'''Reservation of bookable items:''' can done by the patron online or in-person with the assistance of a CLCA (i.e. Walk-ups are okay). The preference is for patron to book item themselves, but if they need help CLC can book it for them. Items will have a pick-up time and a return time when booked.
** Items in LibCal have an automatic loan time of one week- but it is adjustable! Max loan time in LibCal is 10 days. Longer loans will require filling out an [https://blogs.ubc.ca/commons/extended-loans/ Extended Loan form] or speaking to a staff member. This is different than the "automatic" Voyager loan time
** A CLCA will confirm the item request in LibCal and check the item out to the patron via '''BOTH''' LibCal and Voyager systems.

== Lending Items To Patron Process (Voyager & Libcal) ==
*'''Checking Out Items'''
* First make sure patron matches the photo on their UBC ID card.
**'''LibCal:''' Login to the CLC account, go to Equipment. Choose Chapman Learning Commons from the dropdown menu. Choose "Check-out". Find patron booking (i.e. their name and item) match to UBC card. Make sure the barcode of the item that the patron is checking out matches the one you have in your hand. Click check out. '''[See video below]'''
**'''Voyager:''' Scan the item and the student barcode. Adjust the loan time by right-clicking the due date. This is really important to avoid fines! Select "modify due date" - pick the appropriate day and time.
** The CLCA will review all the item parts in the loan with the patron. Use the cards and the list in the equipment bag to review all parts of the item with that patron.

* Once all items are scanned, give them to the patron and tell the patron when the item is due back - tell them a time a bit earlier than what Voyager says. Remind them to return the item on time so they do not get a fine.
* If the item has a plastic bag, place the bag on the back counter behind the desk so it is easy to visually tell how much equipment is out on loan.

== Items are Returned Procedures ==
* ''Greet the patron when they come to the desk.'' Ask them to wait at the desk while you inspect the item.
* Inspect the equipment and ensure that ALL parts of the item are there
* Ask them if they had any problems with the item they borrowed. ''If there was an issue let a staff member know.''
* If an item is damaged, do not check it in Voyager!!! Inform patron staff must review. Fill in an item issue form and bring it to the back, and put it on the Program Assistant's desk. A follow up email is also helpful.
* '''Returning Items:'''
* CLCA must check all parts of any loaned item are returned and functioning. – be sure to check the item’s checklist if it has one. '''DO NOT''' check the item back in aka "discharge" if something is missing or not working. Once approved by the CLCA, the item can be discharged from Voyager and '''(if reserved)''' LibCal.
**'<nowiki/>''Voyager:''' If item has ''all pieces'' and is working: scan the barcode of the item in Voyager to discharge: ''make sure it reads 'Discharged!''' If you are unsure click item. The item should pop up and say discharge. This is very important. [i.e. Do not just 'trust' the beep.]
** '''(if it has orange duct tape/reserved) LibCal:''' Login to the CLC account, go to Equipment. Choose Chapman Learning Commons from the dropdown menu. Choose "Check-in". Make sure to check the item in by clicking the button. '''[See video below]'''
** Place the item in its corresponding bag if applicable (make sure that the barcode on the item and bag match!!!) and return the item to the equipment cabinet.
*** Laptop is returned: make sure to “yellow disk” it and plug it in to charge. (You do not need to yellow disk Employee loaner laptops)
*** iPad returned: make sure to "clear" it. Directions are under the 'iPads' tab in the equipment lending tab on the blog.
* '''Fines:'''
* If the patron has fines, be sure to let them know how much the fines are. They can pay these online or at the Circulation Desk.
* If the patron has an issue with any of the fines, let them know they can appeal the fines by filling in an appeal form online [https://services.library.ubc.ca/borrowing-services/loan-policies-and-fines/ubc-library-fines-appeal-form/ here]. If they would like to speak to someone in person about their fines, please refer them to the circulation desk.
* Be sure to jot down all details of the interaction: Patron’s ID number, time and circumstances of the late return, barcode of the item and e-mail these details to Emma or Alex.

== Wipe Memory Cards (Camcorders/Cameras/GoPros) ==
When lending equipment (camcorders/cameras/GoPros etc.) remind the patron that the device contents will be deleted. Ask them to clear the memory card themselves. When they return the equipment, double check that the memory card is cleared.

To clear a SD Card on any returned camera equipment:

1. Press the MENU button

2. Select 'Settings' or 'Setup'

3. Select 'Format'

This should do the trick to clear all data for the next patron!

== Equipment Loan Chart ==
Refer to the chart at the desk/ on the blog that lists all the equipment we loan, the details of who can borrow it, the loan period, and fine rates.

Remember:

* "End of Day" loans are due back ''the same day you loan them'' a half hour before closing! If they need an extension ask a staff member.
* 24 Hour or "1-day" loans are due back exactly 24 hours from when they are loaned out. In some cases, you might need to add on a few hours if the desk is not open at the time they are supposed to return it.
* Don't share the loan chart with patrons

== CLCAs Borrowing Equipment ==
As a UBC student, you are absolutely welcome to borrow the equipment that the CLC offers, during the hours we are open. Please just remember to keep the following in mind:
* Loan out the equipment properly- with your UBC Card. Do not just grab the piece of equipment you need.
* Only loan out equipment during our operational hours.
* Use your judgement. If there is only one MacBook Pro charger left and you loan it out for a full four hours while you're at the desk, then it is unavailable for others to use.

== Item did not get returned aka "Bad Discharges" / Fines ==
Here are the procedures for a bad discharge/ patron complaints when they have a fine- when a CLCA goes to charge a piece of equipment and realizes it was never discharged:
* '''Email Alex, Lisa and Daniel''' - Include
** Students name and/or student number
** Student barcode
** What the item is (eg laptop)
** Item barcode
** Ask the student to share the time they say they returned the time (and share that information with us).
* Inform the student that reviewing their information can take 1-2 business days, but if their fine is under $50 they can still use library services ( ie check out more equipment).
* They can also submit a Fine Appeal Loan Form - Link is in quick links on the blog.
* If the student is visibly upset: give them Alex's card to contact her directly.

== Extended Loans- Evenings and Weekends ONLY ==
Only allowed when staff has left for the day/on the weekend. Black binder, under the 'Equipment' : See Decision Making Document to decide how long a of a loan to give. Fill out the Equipment Loan Logbook AND let staff know via Teams message
<gallery>
File:Extended_Loan_Decision_Making_Doc.png|Extended Loan Decision Making Doc for CLC
File:Extended_Loan_Decision_Making_Doc_for_CLC.png|Extended Loan Decision Making Doc for CLC
</gallery>

== Important Notes ==
* When logging into Voyager make sure to use CWL and chose password. Choose "IKBLC-CLC". Once logged in select "Options" from the top tab. Choose "No Due Date Slip" '''[See video below]'''
* When loaning out scissors, ask the patron if they are using them at the desk or away from the desk. If they just need to use them at the desk, you do not need to scan the scissors out in Voyager.
* Items given out freely / without ID: Scrap Paper & Golf Pencils.
* Items we do not have / give out: Blank paper; pens (unless they are our CLC pens): and be selective about earplugs- these are only for construction/loud events!
* Patrons will have to go to Staples or the UBC bookstore should they have any additional stationery needs.
* If a Patron returns a "LOST" item, check it back into Voyager and wait for a pop up to appear with two boxes. The boxes will be labelled 1) "remove item late fee" and 2) "remove item replacement fee". ''Do not un-check these boxes'', please press the "Accept" pop-up and continue to discharge the item back into inventory. Let a staff member know when an item comes back as 'Lost'.
* Please ensure that, when signing in to Voyager, you select UBC and not Training / Testing. Training / Testing mode does not connect to the server and will not allow any charges or discharges to be recorded.

Sandbox:Chapman Learning Commons Assistant Orientation/I am looking for ...

2022-12-02T21:15:16Z

AlexandraKuskowski:

{| class="wikitable"
|-
! Looking for !! Location/Contact
|-
| '''General student support''' || '''(this is a good starting point!)''' https://students.ubc.ca/support
|-
|'''Is a class happening in this room?/ room access/ an event/ my exam room'''
|
* For classrooms and exams: Search the UBC Online Timetable: https://sws-van.as.it.ubc.ca/sws_2021/ Search for “Irving” and all the classrooms in IKBLC will pop up.
* For meetings and study groups: Search the Library Room Booking System. https://libcal.library.ubc.ca/spaces
* Or, check out general wayfinding at UBC! http://www.maps.ubc.ca/PROD/index.php
|-
|'''Staff and Faculty on Campus'''
|Find full contact information for staff/faculty member of UBC. Go here https://directory.ubc.ca/index.cfm
|-
|'''Fax Machine'''
|There are no public fax machines on campus. Refer patron to Staples and the UBC Village Printing Store (CopySmart).
|-
|'''Lunch Hubs (with microwave)'''
|Microwaves fully accessible to students, as well as kettles, fridges, sinks, and the link also opens up on Google Maps to show where on campus the building and amenities are available.
http://bit.ly/lunchhub
|-
|'''Washrooms (including Gender-Neutral) and Prayer rooms on campus'''
|https://www.google.com/maps/d/viewer?mid=1Nviv1JmRdpTNjj7BuXg06dc2uW0&ll=49.2653763537948%2C-123.25523662387366&z=14
In IKBLC, there are universal washrooms where all washrooms are located. Level 2 is key card access only (thru Centre for Accessibility). Level 1, 3, 4 should be unlocked and available for all to use.
|-
|'''Free Menstrual Product Dispensers'''
|https://buildingoperations.ubc.ca/2021/04/16/free-menstrual-products-on-campus/
|-
|'''Writing Help'''
|See "CLC Referrals/ CWSC" section of the blog!
|-
|'''IT Assistance'''
|Go to Koerner Help Desk, on 2nd floor (main floor when you enter the building). Refer for internet connectivity issues, complex Canvas questions, etc.
|-
| '''AV Support''' || Each UBC classroom and meeting room has a plaque with a phone number to call for AV assistance. This varies per location.
|-
|'''To book a room for teaching/ studying'''
|https://facultystaff.students.ubc.ca/enrolment-services/scheduling-records-systems-management/scheduling-services/room-booking-requests-general-teaching-space
|-
| '''The ''OTHER'' CLC''' || If you don’t recognize a room number, but the patron claims it is in CLC, chances are it’s at Canaccord Learning Commons (David Lam Library).

See their floor plans here: [http://blogs.ubc.ca/coachescorner/files/2019/10/Floor-Plan-David-Lam-level-3.pdf Floor Plan David Lam level 3], [http://blogs.ubc.ca/coachescorner/files/2019/10/Floor-Plan-David-Lam-level-2.pdf Floor Plan David Lam level 2]
|-
| '''Specific Software''' || Find exhaustive list of UBC library computers’ software availability at https://learningcommons.ubc.ca/tech-support/computers
|-
|'''Rare Books and Special Collections (RBSC), the UBC Archives, the Chung collection'''
|1st floor. Enter RBSC by going downstairs to the right from the East Mall entrance.
https://ikblc.ubc.ca/spaces/wayfinding/

Hours: https://rbsc.library.ubc.ca/

Closed-stack (not open to general public) area housing unique, rare non-circulating materials for research purposes
|-
|'''UBC School of Information; Library School'''
|On 4th floor of IKBLC in room 470

Around the corner from the stairs.

https://ikblc.ubc.ca/spaces/wayfinding/

•Phone: 604 822 2404

•E-mail: ischool.info@ubc.ca
|-
|'''IKBLC Initiatives (SBA and Entrepreneurship at UBC)'''
|https://ikblc.ubc.ca/resources/
https://ikblc.ubc.ca/initiatives/small-business-accelerator-program/
|-
|'''Staff / faculty want to loan something - ArtsISIT'''
|Arts ISIT can help them with equipment.
Browse full list here: https://isit.arts.ubc.ca/loaner-equipment-2/

email: [[Mailto:arts.helpdesk@ubc.ca|arts.helpdesk(at)ubc.ca]] for general inquiries, or visit at Buchanan C105 (for the Arts Learning Centre) or C113 (for IT and AV assistance)
|-
|'''Ewaste Recycling'''
|https://finance.ubc.ca/procure-pay/sustainable-purchasing-guide/batteries
https://finance.ubc.ca/procure-pay/sustainable-purchasing-guide/electronics
|-
|'''Pianos'''
|
* IKBLC ( patrons should have a UBC card, but if they don't call staff)
** Piano in MAA (headphones check out at MAA Circ side)
** Piano in CLC (headphones check out at CLC side)
* Other pianos (with silencing headphones!)
** Koerner
** Woodward
** David Lam building
* Noisy pianos (No UBC card needed)
** Nest- 2nd floor on the left side of the building near the climbing gym
|-
|'''Aboriginal Award affiliated with IKB'''
|They want to contact Irving K Barber Scholarship Society (1-844-478-4645), not IKB Library!
|-
|'''Where can I put a poster?'''
|IKBLC: Level 1 by the stairs on the corkboard (ONLY)
NEST/Life building have billboards as well. Check with Student Housing locations.
|-
|'''Can I have a booth in IKBLC?'''
|https://ikblc.ubc.ca/information-and-display-booth-booking-form/
|-
|Accessibility shuttle
|https://students.ubc.ca/about-student-services/centre-for-accessibility/ubc-accessibility-shuttle
|}

== '''Room Names in IKB:''' ==
{| class="wikitable"
|'''IKBLC Room List'''
|
|-
|'''Room Name/Office'''
|'''Room Number'''
|-
|Alison Harbour Meeting Room
|263
|-
|Atlin Meeting Room
|191
|-
|Bamfield Meeting Room
|157
|-
|Bella Bella Meeting Room
|192
|-
|Bella Coola Meeting Room
|193
|-
|Bralorne Reading Room
|490
|-
|Centre for Teaching, Learning & Technology
|102
|-
|Centre for Teaching, Learning & Technology
|214
|-
|Chapman Learning Commons
|300
|-
|Chapman Learning Commons/Centre for Writing and Scholarly Communication
|318/319
|-
|Chilcotin Boardroom
|256
|-
|Chilko Meeting Room
|195
|-
|Chung Room & Collection
|111
|-
|Clearwater Meeting Room
|264
|-
|Columbia River Room
|316
|-
|Coordinated Arts Program
|355
|-
|Digital Media Room
|324
|-
|Digital Media Room
|325
|-
|Digitization Centre
|103
|-
|DIY Media Studio
|323
|-
|Dodson Room
|302
|-
|Fernie Reading Room
|380
|-
|Fort Fraser Reading Room
|110
|-
|Fraser Meeting Room
|183
|-
|Fraser River Room
|227
|-
|Gold River Videoconference Room
|272
|-
|Golden Jubilee Room
|400
|-
|Granby River Room
|417
|-
|Hartley Bay Meeting Room
|266
|-
|Hazelton Classroom
|460
|-
|IKBLC Program Services
|203
|-
|Keremeos Lounge
|262
|-
|Kimberley Study Room
|385
|-
|Kitimat Lab
|457
|-
|Kootenay River Room
|422
|-
|Library Administration
|241
|-
|MAA Storage
|419
|-
|Mackenzie Seminar Room
|112
|-
|McBride Meeting Room
|265
|-
|Moresby Classroom
|185
|-
|Music, Art & Architecture
|414
|-
|Music, Art & Architecture Circulation
|314
|-
|Music, Art & Architecture Seminar Room
|326
|-
|Muskwa River Room
|416
|-
|Musqueam Reading Room
|455
|-
|Namu Meeting Room
|194
|-
|Nass Reading Room
|459
|-
|Nazko Valley Board Room
|255
|-
|Nicola River Room
|322
|-
|Nimpkish Study Area
|387
|-
|Office of the University Librarian
|202
|-
|Oliver Room
|361
|-
|Parliamentary Classroom
|155
|-
|Peace River Classroom
|261
|-
|Pena Room
|301
|-
|Qualicum Reading Room
|305
|-
|Quesnel River Room
|415
|-
|Rare Books & Special Collections
|110
|-
|Ridington Room
|321
|-
|Sandspit Meeting Room
|381
|-
|Science One Program
|361
|-
|Skeena River Room
|317
|-
|SLAIS Office
|473
|-
|Slocan Study Room
|471
|-
|Stewart Meeting Room
|184
|-
|Stikine Room
|260
|-
|Terrace Lab
|458
|-
|Thompson Meeting Room
|196
|-
|Thompson River Room
|315
|-
|Tofino Meeting Room
|156
|-
|Trail Meeting Room
|491
|-
|Ucluelet Meeting Room
|158
|-
|Victoria Learning Theatre
|182
|-
|Wells Classroom
|461
|-
|Yukon Meeting Room
|181
|}

Library:Public Computers & Labs/add pc

2022-11-15T00:53:23Z

AlexandraKuskowski:

==== Additional PC Software ====
{| class="wikitable"
!PC: Additional Software Availability
!Chapman
Learning

Commons

Level 3
!Koerner
Rooms 217 and 218A
!Koerner
Room 497
!Woodward
Room B25
|-
|'''[https://www.adobe.com/ca/creativecloud.html Adobe Creative Cloud :]''' [https://lc2016.sites.olt.ubc.ca/files/2021/09/Adobe_SDL_Poster-1-Page-How-to-for-User-Login-Steps-scaled.jpg Sign in Required]
After Effects,Animate, Audition, Bridge, Dreamweaver, Fireworks, Illustrator, InCopy, InDesign,Lightroom, Muse, Photoshop, Prelude, Premiere, Scout, SpeedGrade

'''Please note''': Due to licensing restrictions,

Adobe Creative Cloud software is not available

remotely.
|
|✔
|✔
|✔
|-
|[https://www.artstor.org/ '''Artstor Desktop''']
|
|✔
|✔
|
|-
|'''[https://www.esri.com/en-us/arcgis/products/arcgis-online/overview ArcGIS]:''' ArcGlobe, ArcMap, ArcScene,
ArcGIS Pro
|
|✔
|✔
|✔
|-
|'''[https://atom.io/ Atom Code Editor]'''
|
|✔
|✔
|
|-
|[https://atlanticdatastream.ca/#/news/W5qioiUAACMAxldt '''DataStream''']
|
|
|✔
|
|-
|[https://www.esri.com/en-us/arcgis/products/esri-cityengine/overview '''ESRI City Engine''']
|
|✔
|✔
|✔
|-
| [https://www.finalemusic.com/ '''Finale: Make Music'''] **
|
|
|✔
|
|-
|'''[https://www.safe.com/fme/fme-desktop/ FME Desktop]'''
|
|✔
|✔
|
|-
|'''[https://www.google.ca/earth/ Google Earth Pro]'''
|
|✔
|✔
|✔
|-
|'''[https://grass.osgeo.org/download/software/mac-osx/ Grass GIS]'''
|
|✔
|✔
|✔
|-
|'''[https://www.irfanview.com/ IrfanView Image Viewer]'''
|✔
|✔
|✔
|✔
|-
|[https://lthub.ubc.ca/guides/lockdown-browser-student-guide '''Lockdown Browser''']
'''Please note:''' must be installed by user
|✔
|
|
|
|-
|'''[http://www.ibm.com/analytics/us/en/technology/spss/ Maple]'''
|
|✔
|✔
|✔
|-
|'''[https://www.mathworks.com/products/matlab.html Matlab]'''(Mathworks)
|
|✔
|✔
|✔
|-
|'''[http://www.qsrinternational.com/nvivo-product NVivo]'''
|
|✔
|✔
|✔
|-
|'''[http://www.qgis.org/en/site/ QGIS]'''
|
|✔
|
|✔
|-
|'''[https://www.r-project.org/ R & R Studio]'''
|
|✔
|✔
|✔
|-
|'''[http://www.sas.com/en_ca/home.html SAS]'''
|
|✔
|✔
|✔
|-
|'''[http://www.sketchup.com/products/sketchup-pro SketchUp Pro]'''
|
|✔
|
|
|-
|'''[http://www.ibm.com/analytics/us/en/technology/spss/ SPSS]'''
|
|✔
|✔
|✔
|-
|'''[http://www.stata.com/products/which-stata-is-right-for-me/ Stata SE]'''
|
|✔*
|✔
|
|-
|[https://zoom.us/ '''Zoom''']
|✔
|
|
|
|}
* *Only in Koerner 218A; not in room 217
* **Finale is also available on PC workstations in the Music, Art & Architecture Library
* '''[https://www.eastview.com/resources/books-and-e-books/siku-quanshu/ Eastview Siku Client]''' and [https://www.hancom.com/global/index.jsp '''Hangul Word Processor Viewer'''] are available on computers in the [http://hours.library.ubc.ca/#view-asian Asian Library] .
* Additional financial software programs are available in the David Lam Library and Canaccord Learning Commons, [https://mybcom.sauder.ubc.ca/specialized-learning-spaces/leith-wheeler-investment-research-lab Leith Wheeler Investment Research Lab (CLC 222)]. Additional permissions for access is required. Please check with the [https://lam.library.ubc.ca/ David Lam Library Staff] for further information.

Case Study 3: Blurred Boundaries

2022-11-14T23:26:08Z

AlexandraKuskowski: Changed redirect target from Https://wiki.ubc.ca/index.php?title=Documentation:Digital Tattoo Curriculum/Blurred Boundaries to Https://wiki.ubc.ca/Documentation:Digital Tattoo Curriculum/Blurred Boundaries

#REDIRECT [[https://wiki.ubc.ca/Documentation:Digital Tattoo Curriculum/Blurred Boundaries]]
#REDIRECT [[Https://wiki.ubc.ca/index.php?title=Documentation:Digital Tattoo Curriculum/Blurred Boundaries]]

== Blurred Boundaries ==
<div style="border:5px #7DBBFA solid; padding:25px; margin:25px; margin-left: 50px ; margin-right: 50px;
-moz-border-radius: 4em 1em 4em 1em; border-radius: 4em 1em 4em 1em;
background-color: #CBE1F7;
-moz-box-shadow: 3px 3px 5px 6px #ccc;
-webkit-box-shadow: 3px 3px 5px 6px #ccc;
box-shadow: 3px 3px 5px 6px #ccc;
width:45%;
font-size:1.0em;
"><center>'''Table Discussion'''</center>In groups of 3-4:
1. Read the case study and consider your response to the essential questions posed below.

2. Discuss each question below with your group, using the resources to support your responses.

3. Take notes on your discussion to share when the large group reconvenes.
</div>

== Themes Addressed ==

* Personal and professional boundaries
* Communication and misunderstanding online
* Gender and power dynamics in the workplace
* Nonviolent communication (NVC)

== Learning Outcomes ==
'''By the end of this workshop and upon further reflection, students will:'''

# Identify key aspects of professionalism for guiding online behaviour
# Discuss how assumptions based on unclear language and appearance can be damaging, especially in a professional setting
# Describe how context impacts the complexities of online communication
# Apply NVC for conflict resolution

== Essential Questions ==
'''As you read the case study, consider your response to the following questions:'''

# How does using social media for workplace conversations impact our understanding of each other?
# How do gender and power dynamics within professional settings inform reception and perception of communication?
# How does culture (personal, professional, online, and in-person) shape our communications with others?

== Case Study ==
Amira is a social media intern at Lamperon, an advertising agency in Toronto. She has been working at the agency for a few weeks, and believes she’s getting to know some of the organizational culture. Colleagues and supervisors often communicate with each other on multiple platforms—ranging from email, to discussions on Signal, and social media using Instagram direct messages. Lamperon is a company with 45 employees; thus, while most employees recognise each other, not everyone works directly with one another. As an intern, Amira doesn’t often interact with the CEO, Xavier; however, he does monitor the company’s instagram page. He weekly (if not more), likes the company’s posts, and often comments on them or reposts from his own accounts.

The agency utilizes an Instagram group chat to discuss potential posts they have created for their various clients. Amira has been working with an Italian restaurant, Franco’s, to promote the opening of its new location. On Lamperon's account she posted a photo story that captured her with another intern at the restaurant with a text overlay that reads “Franco's carbonara is a must—honestly mind-blowing how good it is!” Xavier, the CEO responds to the story, which is sent to the company’s via DM: “Super hyped that we’re working with them! One of my all-time favourite Italian places”.

A few days later, Amira goes to a Blue Jay’s baseball game with a few other interns from the agency. On her personal Instagram story, she posts a video of she and her colleagues cheering when the Jays won the game. When she arrives home she realises her boss, Xavier, has responded to her story with three flame emojis. Previously Xavier only interacted with her Lamperon Instagram account content. However, she noted there is a practice at the agency of employees and supervisors following each other on social media. She reacts to his message by liking it (which puts a red heart emoji on the message) and didn't think about it again until she received an additional message that she replied to:

[[File:Conversation between Amira and her boss Xavier.png|thumb|Instagram dm conversation between Amira and her boss, Xavier.|alt=Xavier: Amira! I've been meaning to discuss a new project with you. I have yet to try the mind-blowing carbonara - how about we do it at Franco's? Are you available at 8pm on Thursday? Amira: Wow sounds great Xavier! Thursday is perfect. Can't wait [heart eyes emoji] Xavier: Perfect! The bill will be taken care of [smiley emoji]|center|467x467px]]

She observes that the other social media intern was not invited, however the other intern was also in the photo at Franco's Italian restaurant. Amira feels conflicted about this situation. On one hand, she feels excited that she’s getting a new opportunity presented to her by the CEO, and that he wants to further connect with her. On the other hand, she feels worried that this may go beyond the confines of her placement at the agency. She needs clarity regarding the intention and context of meeting outside of work. Amira is also an international student, so she isn't sure if this is a part of Canadian culture.

She is worried that her career prospects at the company will be jeopardised if she doesn’t attend the dinner. She decides to ask her roommate, Skylar, what they think about the situation. Skylar was born and raised in Toronto and is doing an internship at a bank. As such, Amira is interested in their perspective. Skylar relayed that they also feel conflicted about the situation. They share that at the bank it’s not commonplace for senior management to have one-on-one dinners with interns in the evening.

Amira would like to request guidance from her internship supervisor, Paige, as well as her CCT/WRI 410 professor, as she doesn’t want to offend Xavier.

== Discussion Questions ==
Keeping the essential questions in mind,
# Reflect on Xavier's correspondence with Amira. What about his communication could have led to different interpretations of his intentions? How could Xavier have communicated differently using NVC?
# Reflect on Amira's correspondence with Xavier. What about her communication could have led to different interpretations of her intentions? How could Amira have communicated differently using NVC?
#If you were Paige, the internship supervisor, or the professor, what guidance would you give to Amira?
#Why is the context of the industry important when considering how to navigate these situations professionally?
#Have you dealt with a similar misunderstanding around social media communication? If so, please share how you approached the situation.
== Additional Resources ==
You can use the following resources to help you answer the questions:

[https://centerforinquiry.org/blog/post-mortem-on-a-misunderstood-post-online-misunderstandings-and-how-to-avoid-them/ Post Mortem on a Misunderstood Post, Centre for Inquiry]

[https://www.utm.utoronto.ca/iccit/student-resources/policies-procedures/iccit-code-conduct ICCIT Code of Conduct]

[https://ebookcentral-proquest-com.myaccess.library.utoronto.ca/lib/utoronto/reader.action?docID=4307011&ppg=1 NVC Resources]

[https://www.priv.gc.ca/en/privacy-topics/employers-and-employees/mobile-devices-and-online-services-at-work/02_05_d_41_sn/ Privacy and social media in the workplace | Office of the Privacy Commissioner of Canada]

[https://equity.ubc.ca/resources/student-guidelines-for-respectful-online-conduct/ Student Guidelines for Respectful Online Conduct | University of British Columbia Equity and Inclusion Office]

Case Study 3: Blurred Boundaries

2022-11-14T23:25:25Z

AlexandraKuskowski: Redirected page to Https://wiki.ubc.ca/index.php?title=Documentation:Digital Tattoo Curriculum/Blurred Boundaries

#REDIRECT [[Https://wiki.ubc.ca/index.php?title=Documentation:Digital Tattoo Curriculum/Blurred Boundaries]]

== Blurred Boundaries ==
<div style="border:5px #7DBBFA solid; padding:25px; margin:25px; margin-left: 50px ; margin-right: 50px;
-moz-border-radius: 4em 1em 4em 1em; border-radius: 4em 1em 4em 1em;
background-color: #CBE1F7;
-moz-box-shadow: 3px 3px 5px 6px #ccc;
-webkit-box-shadow: 3px 3px 5px 6px #ccc;
box-shadow: 3px 3px 5px 6px #ccc;
width:45%;
font-size:1.0em;
"><center>'''Table Discussion'''</center>In groups of 3-4:
1. Read the case study and consider your response to the essential questions posed below.

2. Discuss each question below with your group, using the resources to support your responses.

3. Take notes on your discussion to share when the large group reconvenes.
</div>

== Themes Addressed ==

* Personal and professional boundaries
* Communication and misunderstanding online
* Gender and power dynamics in the workplace
* Nonviolent communication (NVC)

== Learning Outcomes ==
'''By the end of this workshop and upon further reflection, students will:'''

# Identify key aspects of professionalism for guiding online behaviour
# Discuss how assumptions based on unclear language and appearance can be damaging, especially in a professional setting
# Describe how context impacts the complexities of online communication
# Apply NVC for conflict resolution

== Essential Questions ==
'''As you read the case study, consider your response to the following questions:'''

# How does using social media for workplace conversations impact our understanding of each other?
# How do gender and power dynamics within professional settings inform reception and perception of communication?
# How does culture (personal, professional, online, and in-person) shape our communications with others?

== Case Study ==
Amira is a social media intern at Lamperon, an advertising agency in Toronto. She has been working at the agency for a few weeks, and believes she’s getting to know some of the organizational culture. Colleagues and supervisors often communicate with each other on multiple platforms—ranging from email, to discussions on Signal, and social media using Instagram direct messages. Lamperon is a company with 45 employees; thus, while most employees recognise each other, not everyone works directly with one another. As an intern, Amira doesn’t often interact with the CEO, Xavier; however, he does monitor the company’s instagram page. He weekly (if not more), likes the company’s posts, and often comments on them or reposts from his own accounts.

The agency utilizes an Instagram group chat to discuss potential posts they have created for their various clients. Amira has been working with an Italian restaurant, Franco’s, to promote the opening of its new location. On Lamperon's account she posted a photo story that captured her with another intern at the restaurant with a text overlay that reads “Franco's carbonara is a must—honestly mind-blowing how good it is!” Xavier, the CEO responds to the story, which is sent to the company’s via DM: “Super hyped that we’re working with them! One of my all-time favourite Italian places”.

A few days later, Amira goes to a Blue Jay’s baseball game with a few other interns from the agency. On her personal Instagram story, she posts a video of she and her colleagues cheering when the Jays won the game. When she arrives home she realises her boss, Xavier, has responded to her story with three flame emojis. Previously Xavier only interacted with her Lamperon Instagram account content. However, she noted there is a practice at the agency of employees and supervisors following each other on social media. She reacts to his message by liking it (which puts a red heart emoji on the message) and didn't think about it again until she received an additional message that she replied to:

[[File:Conversation between Amira and her boss Xavier.png|thumb|Instagram dm conversation between Amira and her boss, Xavier.|alt=Xavier: Amira! I've been meaning to discuss a new project with you. I have yet to try the mind-blowing carbonara - how about we do it at Franco's? Are you available at 8pm on Thursday? Amira: Wow sounds great Xavier! Thursday is perfect. Can't wait [heart eyes emoji] Xavier: Perfect! The bill will be taken care of [smiley emoji]|center|467x467px]]

She observes that the other social media intern was not invited, however the other intern was also in the photo at Franco's Italian restaurant. Amira feels conflicted about this situation. On one hand, she feels excited that she’s getting a new opportunity presented to her by the CEO, and that he wants to further connect with her. On the other hand, she feels worried that this may go beyond the confines of her placement at the agency. She needs clarity regarding the intention and context of meeting outside of work. Amira is also an international student, so she isn't sure if this is a part of Canadian culture.

She is worried that her career prospects at the company will be jeopardised if she doesn’t attend the dinner. She decides to ask her roommate, Skylar, what they think about the situation. Skylar was born and raised in Toronto and is doing an internship at a bank. As such, Amira is interested in their perspective. Skylar relayed that they also feel conflicted about the situation. They share that at the bank it’s not commonplace for senior management to have one-on-one dinners with interns in the evening.

Amira would like to request guidance from her internship supervisor, Paige, as well as her CCT/WRI 410 professor, as she doesn’t want to offend Xavier.

== Discussion Questions ==
Keeping the essential questions in mind,
# Reflect on Xavier's correspondence with Amira. What about his communication could have led to different interpretations of his intentions? How could Xavier have communicated differently using NVC?
# Reflect on Amira's correspondence with Xavier. What about her communication could have led to different interpretations of her intentions? How could Amira have communicated differently using NVC?
#If you were Paige, the internship supervisor, or the professor, what guidance would you give to Amira?
#Why is the context of the industry important when considering how to navigate these situations professionally?
#Have you dealt with a similar misunderstanding around social media communication? If so, please share how you approached the situation.
== Additional Resources ==
You can use the following resources to help you answer the questions:

[https://centerforinquiry.org/blog/post-mortem-on-a-misunderstood-post-online-misunderstandings-and-how-to-avoid-them/ Post Mortem on a Misunderstood Post, Centre for Inquiry]

[https://www.utm.utoronto.ca/iccit/student-resources/policies-procedures/iccit-code-conduct ICCIT Code of Conduct]

[https://ebookcentral-proquest-com.myaccess.library.utoronto.ca/lib/utoronto/reader.action?docID=4307011&ppg=1 NVC Resources]

[https://www.priv.gc.ca/en/privacy-topics/employers-and-employees/mobile-devices-and-online-services-at-work/02_05_d_41_sn/ Privacy and social media in the workplace | Office of the Privacy Commissioner of Canada]

[https://equity.ubc.ca/resources/student-guidelines-for-respectful-online-conduct/ Student Guidelines for Respectful Online Conduct | University of British Columbia Equity and Inclusion Office]

Documentation:Digital Tattoo Curriculum/Blurred Boundaries

2022-11-14T23:25:18Z

AlexandraKuskowski: Created page with " == Blurred Boundaries == <div style="border:5px #7DBBFA solid; padding:25px; margin:25px; margin-left: 50px ; margin-right: 50px; -moz-border-radius: 4em 1em 4em 1em; border..."

== Blurred Boundaries ==
<div style="border:5px #7DBBFA solid; padding:25px; margin:25px; margin-left: 50px ; margin-right: 50px;
-moz-border-radius: 4em 1em 4em 1em; border-radius: 4em 1em 4em 1em;
background-color: #CBE1F7;
-moz-box-shadow: 3px 3px 5px 6px #ccc;
-webkit-box-shadow: 3px 3px 5px 6px #ccc;
box-shadow: 3px 3px 5px 6px #ccc;
width:45%;
font-size:1.0em;
"><center>'''Table Discussion'''</center>In groups of 3-4:
1. Read the case study and consider your response to the essential questions posed below.

2. Discuss each question below with your group, using the resources to support your responses.

3. Take notes on your discussion to share when the large group reconvenes.
</div>

== Themes Addressed ==

* Personal and professional boundaries
* Communication and misunderstanding online
* Gender and power dynamics in the workplace
* Nonviolent communication (NVC)

== Learning Outcomes ==
'''By the end of this workshop and upon further reflection, students will:'''

# Identify key aspects of professionalism for guiding online behaviour
# Discuss how assumptions based on unclear language and appearance can be damaging, especially in a professional setting
# Describe how context impacts the complexities of online communication
# Apply NVC for conflict resolution

== Essential Questions ==
'''As you read the case study, consider your response to the following questions:'''

# How does using social media for workplace conversations impact our understanding of each other?
# How do gender and power dynamics within professional settings inform reception and perception of communication?
# How does culture (personal, professional, online, and in-person) shape our communications with others?

== Case Study ==
Amira is a social media intern at Lamperon, an advertising agency in Toronto. She has been working at the agency for a few weeks, and believes she’s getting to know some of the organizational culture. Colleagues and supervisors often communicate with each other on multiple platforms—ranging from email, to discussions on Signal, and social media using Instagram direct messages. Lamperon is a company with 45 employees; thus, while most employees recognise each other, not everyone works directly with one another. As an intern, Amira doesn’t often interact with the CEO, Xavier; however, he does monitor the company’s instagram page. He weekly (if not more), likes the company’s posts, and often comments on them or reposts from his own accounts.

The agency utilizes an Instagram group chat to discuss potential posts they have created for their various clients. Amira has been working with an Italian restaurant, Franco’s, to promote the opening of its new location. On Lamperon's account she posted a photo story that captured her with another intern at the restaurant with a text overlay that reads “Franco's carbonara is a must—honestly mind-blowing how good it is!” Xavier, the CEO responds to the story, which is sent to the company’s via DM: “Super hyped that we’re working with them! One of my all-time favourite Italian places”.

A few days later, Amira goes to a Blue Jay’s baseball game with a few other interns from the agency. On her personal Instagram story, she posts a video of she and her colleagues cheering when the Jays won the game. When she arrives home she realises her boss, Xavier, has responded to her story with three flame emojis. Previously Xavier only interacted with her Lamperon Instagram account content. However, she noted there is a practice at the agency of employees and supervisors following each other on social media. She reacts to his message by liking it (which puts a red heart emoji on the message) and didn't think about it again until she received an additional message that she replied to:

[[File:Conversation between Amira and her boss Xavier.png|thumb|Instagram dm conversation between Amira and her boss, Xavier.|alt=Xavier: Amira! I've been meaning to discuss a new project with you. I have yet to try the mind-blowing carbonara - how about we do it at Franco's? Are you available at 8pm on Thursday? Amira: Wow sounds great Xavier! Thursday is perfect. Can't wait [heart eyes emoji] Xavier: Perfect! The bill will be taken care of [smiley emoji]|center|467x467px]]

She observes that the other social media intern was not invited, however the other intern was also in the photo at Franco's Italian restaurant. Amira feels conflicted about this situation. On one hand, she feels excited that she’s getting a new opportunity presented to her by the CEO, and that he wants to further connect with her. On the other hand, she feels worried that this may go beyond the confines of her placement at the agency. She needs clarity regarding the intention and context of meeting outside of work. Amira is also an international student, so she isn't sure if this is a part of Canadian culture.

She is worried that her career prospects at the company will be jeopardised if she doesn’t attend the dinner. She decides to ask her roommate, Skylar, what they think about the situation. Skylar was born and raised in Toronto and is doing an internship at a bank. As such, Amira is interested in their perspective. Skylar relayed that they also feel conflicted about the situation. They share that at the bank it’s not commonplace for senior management to have one-on-one dinners with interns in the evening.

Amira would like to request guidance from her internship supervisor, Paige, as well as her CCT/WRI 410 professor, as she doesn’t want to offend Xavier.

== Discussion Questions ==
Keeping the essential questions in mind,
# Reflect on Xavier's correspondence with Amira. What about his communication could have led to different interpretations of his intentions? How could Xavier have communicated differently using NVC?
# Reflect on Amira's correspondence with Xavier. What about her communication could have led to different interpretations of her intentions? How could Amira have communicated differently using NVC?
#If you were Paige, the internship supervisor, or the professor, what guidance would you give to Amira?
#Why is the context of the industry important when considering how to navigate these situations professionally?
#Have you dealt with a similar misunderstanding around social media communication? If so, please share how you approached the situation.
== Additional Resources ==
You can use the following resources to help you answer the questions:

[https://centerforinquiry.org/blog/post-mortem-on-a-misunderstood-post-online-misunderstandings-and-how-to-avoid-them/ Post Mortem on a Misunderstood Post, Centre for Inquiry]

[https://www.utm.utoronto.ca/iccit/student-resources/policies-procedures/iccit-code-conduct ICCIT Code of Conduct]

[https://ebookcentral-proquest-com.myaccess.library.utoronto.ca/lib/utoronto/reader.action?docID=4307011&ppg=1 NVC Resources]

[https://www.priv.gc.ca/en/privacy-topics/employers-and-employees/mobile-devices-and-online-services-at-work/02_05_d_41_sn/ Privacy and social media in the workplace | Office of the Privacy Commissioner of Canada]

[https://equity.ubc.ca/resources/student-guidelines-for-respectful-online-conduct/ Student Guidelines for Respectful Online Conduct | University of British Columbia Equity and Inclusion Office]

Case Study 3: Blurred Boundaries

2022-11-14T23:23:34Z

AlexandraKuskowski:

Documentation:Digital Tattoo Curriculum/Informationandtechnology/Case Studies

2022-11-14T23:19:44Z

AlexandraKuskowski: /* Case Studies */

== Introduction ==
[[File:Case_Study_Main_Page.JPG|thumb|550x550px]]
In February 2021 the Digital Tattoo team developed a workshop for a course at the Institute of Communication, Culture, Information and Technology at the University of Toronto.
== Learning Outcomes ==
As a workshop participant, you have the opportunity to:
* Evaluate and build your confidence in decision-making about posting and sharing content online
* Apply official standards, guidelines, and resources to support decision-making online
* Describe the multiple perspectives/stakeholders at play in each scenario and the implications for yourself as an emerging professional
* Identify key issues and opportunities related to digital identities in professional practice.

== Pre & Post Workshop Survey Questions ==
* [[Documentation:Digital Tattoo Curriculum/Informationandtechnology/Case Studies/Pre Workshop Survey|Pre-Workshop Survey]]
* [[Documentation:Digital Tattoo Curriculum/Informationandtechnology/Case Studies/Post Workshop Survey|Post-Workshop Survey]]

== Case Studies ==
* [[Documentation:Digital Tattoo Curriculum/Case Studies Informationandtechnology Students/Questionable Comments|Questionable Comments]]
* [[Documentation:Digital Tattoo Curriculum/Case Study 3: Blurred Boundaries|Blurred Boundaries]]
*[[Documentation:Documentation:Digital Tattoo Curriculum/Case Studies Informationandtechnology Students/Stereotypes and Screenshots|Stereotypes and Screenshots]]

For additional resources to help guide your decision-making online, including official standards, scholarly material, and news articles, please visit our [[Documentation:Digital Tattoo Curriculum/Pharmacy/Case Studies/Resources|Resources]] page. <blockquote>''Note: The resources listed on the Resources page are intended to supplement the Digital Tattoo Case Studies. To learn more about the Digital Tattoo Project and Curriculum, click [[Documentation:Digital Tattoo Curriculum|here]].''</blockquote>

== Sharing Permissions ==
When re-using this resource, please attribute as follows: {{cc-by-sa-4.0}}

Documentation:Digital Tattoo Curriculum

2022-11-14T23:17:12Z

AlexandraKuskowski: /* Curriculum Pages: */

This is a collection of workshop content and related educational materials created by the Digital Tattoo Project. We encourage you to use the content and slides and adapt them to your own context.

== '''Curriculum Pages:''' ==
* [[Documentation:Digital Tattoo Curriculum/Pharmacy/Case Studies|Case Studies for Pharmacy Students]]
* [[Documentation:Digital Tattoo Curriculum/Case Studies for Student Teachers|Case Studies for Student Teachers]]
* [https://wiki.ubc.ca/Documentation:Digital_Tattoo_Curriculum/Informationandtechnology/Case_Studies Case Studies for Communication, Culture, Information and Technology Students]

== '''Facilitator Guides:''' ==
'''Post-Secondary'''
* [[Documentation:Digital Tattoo Case Studies Project/Education/Facilitator's Guide|Student Teachers]] (Faculty of Education)- Facilitating guide to Case Studies
* [[Documentation:Digital Tattoo Case Studies Project/Pharmacy/Piloted Case Studies/Facilitator's Page|Pharmacy Students]] (Faculty of Pharmacy)- Facilitating guide to Case Studies
* [[Documentation:Digital Tattoo Curriculum/Case Study Scenarios for Undergrads|Undergraduate]] and [[Documentation:Digital Tattoo Curriculum/University Students|University Students]]- Facilitating guides with scenarios and videos

'''Primary & Secondary'''
* [[Documentation:Digital Tattoo Curriculum/Elementary School Students|Elementary Students]] - Facilitating guide to open discussion around digital identity
* [[Documentation:Digital Tattoo Curriculum/High School Students|High School Students]] - Facilitating guide to open discussion around digital identity
* [[Documentation:Digital Tattoo Curriculum/High School Teachers|High School Teachers]] - Facilitating guide to open discussion around digital identity

'''Related Education'''
* [[Documentation:Digital Tattoo Curriculum/New Immigrants|New Immigrants]] - Facilitating guide reflecting on new immigrant experiences and needs
* [[Documentation:Digital Tattoo Curriculum/Generation Like|Generation Like]] - Facilitating guide around PBS Special
* [[Documentation:Digital Tattoo Curriculum/Open Access|Open Access]] - Facilitating guide around what open access is and how to use it
* [[Documentation:Digital Tattoo Curriculum/Parents and Caregivers|Parents and Caregivers]] - Facilitating guide to open discussion around digital identity

'''Professional'''
* [[Documentation:Digital Tattoo Curriculum/Employee|Employee]] - Facilitating guide reflecting on digital identity for those looking for employment
* [[Documentation:Digital Tattoo Curriculum/Photographers|Photographers]] - Facilitating guide reflecting on digital identity in photography

== '''Digital Tattoo Background, Themes, and Content Development:''' ==
'''Background'''
* [[Documentation:Digital Tattoo Curriculum/Digital Tattoo site orientation|Digital Tattoo Site Orientation]]
* [[Documentation:Digital_Tattoo_Student_Orientation/Tutorial_Objectives|Tutorial Objectives]] and [[Sandbox:Digital_Literacy_Framework|Digital Literacy Framework]].

'''Themes and Content Development'''
* [[Documentation:Digital Tattoo Curriculum/Student Privacy and Learning Analytics|Student Privacy and Learning Analytics]] - Find out more about LMS and what student privacy means
* [[Documentation:Digital Tattoo Curriculum/Students & Data Ownership|Student Data and Ownership]] - Themes currently under development
* [[Documentation:Digital Tattoo Curriculum/University Faculty|University Faculty]] - Presentation to University Faculty, Education Dept. on Case Study Scenarios
* [[Documentation:Digital Tattoo Case Studies Project|Documentation for Case studies development]] - Links to both Pharmacy and Student Teacher Development
* [[Documentation:Digital Tattoo Curriculum/Social Media|Social Media]] - How Digital Tattoo employs social media
* [[Documentation:Digital Tattoo Curriculum/Web Archiving|Web Archiving]] - What it is and how to get involved

== CC Licence for Content ==
{{cc-by-4.0}}

[[Category:CTLT]][[Category:Digital Tattoo]][[Category:Online Privacy]]